The Infrastructure Blind Spot in Online Exams

Synap founder Dr James Gupta argues that organisations evaluating online exam platforms tend to focus on question design or proctoring while overlooking the underlying infrastructure that actually determines whether exams run reliably at scale. He notes that online assessments face unusual demands, including sudden traffic spikes, high-stakes consequences for outages and highly variable candidate devices and networks. The piece frames dependable infrastructure, sound assessment design and verification as complementary layers of trust, aligning with Synap's platform positioning.