Simple, flexible pricing

14-day free trial, onboarding and support included with all plans.


Ideal for new or growing companies,
delivering exams & courses
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Key features:
  • Deliver exams, practice tests & courses

  • Learner & question analytics

  • Branded certificates

  • Branded platform

  • Anti-cheat methods & lockdown

  • Video & AI proctoring

  • Zapier integration

  • Chat & email support

  • Additional users: $3.00/m


Scale your exams & courses with enhanced automations & integrations
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All Standard features, PLUS:
  • White-labelling & custom domain

  • Custom attributes

  • Zapier & Segment integration

  • API access & webhooks

  • Admin, Manager & Educator roles

  • Single Sign-On (SSO)

  • Multi-factor authentication

  • Custom certificates

  • Customer Success Manager

  • Additional users: $2.40/m


Maximise your exam & course delivery at
large scales, tailored to your needs
Contact sales

All Pro features, PLUS:
  • Sub-portals

  • Dynamic messages & variables

  • Custom roles & permissions

  • Restrict exams by IP

  • Data warehouse integration

  • Regional data hosting

  • Custom features & reports

  • Custom terms & SLA

  • Consulting & Exam management services

  • Volume discounts

  • Dedicated Account Manager

  • Additional users: Negotiable

Included in all plans

Multiple language support

Mobile friendly interface

All modern browsers supported

Unique subdomain

Unlimited data retention

99.9% Uptime SLA

WCAG 2.1 AA / Section 508 compliant

GDPR Compliant

Backups & disaster recovery

AES-256 / TLS 1.2+ encryption

Data portability

Personalised, 1:1 onboarding

Access to new features

Feature Comparison

Creating Exams

All question types

Custom tagging of questions

Dynamic exams from question banks

Timed, untimed & practice mode

Randomise questions & answers



Candidate exam tools

Spaced learning algorithms

Authoring tools

CSV question import & export

Delivering Exams


Email & link invites

Extra time

Revoking attempts

Exam Anti-Cheating & Proctoring

Stop copying & pasting

Restrict IP addresses

Multi-factor authentication

Lockdown browser

Synoptic proctoring

Paid add-on
Paid add-on
Paid add-on

AI proctoring

Paid add-on
Paid add-on
Grading Exams

Grade boundaries

Weighted & partial marks

Rubric marking

Automatic & manual marking

General & personalised feedback

Double marking

Blind marking

Anonymous marking


Branded certificates

Custom certificates

Paid add-on
Exam Analytics & Reporting

Live data feed

Detailed exam review

Score distribution

Tag breakdown graphs

Question breakdown

Progress graphs

Learner & cohort analytics

CSV export of results

Question statistics

Custom analytics


Videos, presentations, plus more

Manual reviews

Set deadlines

Branded certificates

SCORM / TinCan






Custom domain & email

Custom roles & permissions

Custom fields & attributes

Mobile app access


Regional data hosting

Custom mobile app

Custom features

Data storage


Google Analytics


API access & webhooks


Single Sign On (SSO)

Integration with an LMS

Paid add-on

Data Warehousing / BI Integration


Personalised onboarding package

Ongoing support

Chat / Email
Priority Zoom / Email
Tailored support package

Customer Success Manager

Dedicated Account Manager

Standard Uptime SLA


Enhanced SLA

Frequently Asked Questions

What is the 'pay per assessment' plan?

Also known as our 'pay as you go' plan, this is a flexible option that is ideal if you are delivering a certain number of exams or courses in a year. Just pay for the total number of exams/courses you plan on delivering!

What is the 'pay per active user' plan?

Also known as our 'monthly active user' plan, this is perfect if your candidates take a high number of exams or courses regularly. A monthly active user can take unlimited exams, practice tests and courses, and just count as one active user.

What is a 'Credit'?

A ‘Credit’ refers to one user starting an unproctored exam or course on Synap. So if one user takes two unproctored exams, this is two credits. The breakdown for credits is as follows:

  • 1x unproctored exam or course = 1 credit
  • 1x lockdown exam = 2 credits
  • 1x Synoptic proctored exam = 5 credits
  • 1x fully proctored exam = 10 credits + review costs

If you’d like to know how many credits you assessments will be and which pricing tier would be best, please get in touch with us and we’d be happy to help.

What is a 'Monthly Active User'?

A Monthly Active User (MAU) is someone who uses the platform in a given 30-day period. Users who are simply registered on the platform but do not use it will not count towards your MAU quota.

For example, if you have 1,000 users on your platform but only 500 actively using it in a month, you'll only be charged for the 500 active users, which we feel is fairer.

Plans based on MAUs means you're not billed based on exams or courses started, so your active users can take as many assessments as you wish!

I have seasonal spikes for users, is Synap's pricing flexible?

Yes, absolutely! Many of our clients experience some busier and quieter months, so their usage and user numbers fluctuate in a year.

Our 'pay per assessment' plan is ideal, as you purchase a certain number of credits, and you can use these credits whenever you wish throughout the year.

Please speak to our team to find the best plan for you, and we'll take into account your seasonal spikes.

Which plan should I choose?

If you're not sure which plan to choose - don't worry! Click the 'Get Started' button to arrange a demo with one of our experts - we can then learn more about your requirments and recommend a plan that best suits your needs.

What is the process for getting started?

Getting started with Synap is quick and simple! Click the 'Get Started' button to arrange a short 30 minute demo, so you can see Synap in action and discuss your plans with one of our experts.

Afterwards, you can get started with a 14-day free trial, where you immediately begin creating your exams or courses. Your onboarding manager will offer support, advice and best practices to help maximise your free trial.

Does Synap offer free trials?

Yes, we offer a 14-day free trial - you can cancel any time and there are no long-term commitments.

The trial is a great opportunity to create your exams or courses and try out the various features. All plans come with a personalised onboarding package to help you get up-and-running. Click the 'Get Started' button to arrange a demo and get started with your free trial today!

How do I cancel my Synap subscription?
You can cancel your subscription at any time by accessing your Billing page, by contacting us via live chat on your platform, or by emailing
Does Synap offer any support?

Yes! All of our plans come with a personalised onboarding package, where our friendly team will help you get started with your Synap platform and answer any questions you may have.

We'll also learn more about what you're looking to achieve, and offer ongoing support, advice and best practices to help you achieve your goals.

Does Synap offer additional services or consultancy?
Yes! Many of our clients ask for help with switching from an existing system or moving to online exam/course delivery for the first time, and we have a lot of experience in assisting with this. If you are looking for additional support or consultancy, please get in touch.
Do I still own my content if I upload it onto Synap?

Yes, absolutely. All your content is your own intellectual property and we don't reuse it, sell it, or share it with others.

Is Synap secure?

Yes - at Synap, we take the protection of customer data extremely seriously. Synap uses physical, logical, and technical safeguards to preserve the integrity and security of your information. We are GDPR compliant and our data is encrypted both in transit and at rest.

Please view our Security Policy for more information.

Still have questions? Get in touch

Hands-on support and onboarding

Synap 5 Star reviews
"The representative assigned to us was outstanding and thorough. She tailored the experience to our needs and stayed in regular contact. We are very impressed with Synap."
Lauren N Program Director, American Academy of Osteopathy
Synap 5 Star reviews
"The Synap team have been extroadinarily helpful through every step of the process. I know more about how my students use the excellent system."
Harry W Discipline Leader in Physiology, Brighton & Sussex Medical School
Synap 5 Star reviews
"From my first meeting with this team, I was blown away by their professionalism. The team got every single student through the exam with a professional attitude."
Henda S Program Director, The University of the Free State

Deliver secure online exams and courses with ease

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An online exam loaded within Synap's web UI