Simple, flexible pricing

14-day free trial, onboarding and support included with all plans.


Ideal for new or growing companies,
delivering exams & courses
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Key features:
  • Deliver exams, practice tests & courses

  • Learner & question analytics

  • Branded certificates

  • Branded platform

  • Anti-cheat methods & lockdown

  • Video & AI proctoring

  • Zapier integration

  • Chat & email support

  • Additional users: $3.00/m


Scale your exams & courses with enhanced automations & integrations
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All Standard features, PLUS:
  • White-labelling & custom domain

  • Custom attributes

  • Zapier & Segment integration

  • Double/Blind marking

  • API access & webhooks

  • Single Sign On (SSO)

  • Custom roles & permissions

  • Multi-factor authentication

  • Custom certificates

  • Customer Success Manager

  • Additional users: $2.40/m


Maximise your exam & course delivery at
large scales, tailored to your needs
Contact sales

All Pro features, PLUS:
  • Sub-portals

  • Dynamic messages & variables

  • Restrict exams by IP

  • Data warehouse integration

  • Regional data hosting

  • Custom features & reports

  • Custom terms & SLA

  • Consulting & Exam management services

  • Volume discounts

  • Dedicated Account Manager

  • Additional users: Negotiable

Included in all plans

Multiple language support

Mobile friendly interface

All modern browsers supported

Unique subdomain

Unlimited data retention

99.9% Uptime SLA

WCAG 2.1 AA / Section 508 compliant

GDPR Compliant

Backups & disaster recovery

AES-256 / TLS 1.2+ encryption

Data portability

Personalised, 1:1 onboarding

Access to new features

Feature Comparison

Creating Exams

All question types

Including multiple-choice, multiple-correct, written, ranked order, extended-matching, audio recording, coding, images & videos

Custom tagging of questions

Add tags to questions e.g. topic, difficulty, skill, etc.

Dynamic exams from question banks

Use question banks to create exams based on specific rules

Timed, untimed & practice mode

Deliver exams with or without a timer, or show the results after each answer

Randomise questions & answers

So they appear in a different order for everyone


Organise exams into sections with optional timers


Add exam details & rules for users to read before starting an exam

Candidate exam tools

Bookmarking, calculator, notepad, highlighting, strikethrough, flagging and more

Spaced learning algorithms

Our intelligent algorithms automatically tailors questions to each person, based on their individual strengths and weaknesses

Authoring tools

Create questions on the platform with rich-text formatting options

CSV question import & export

Bulk import or export all questions in one go using our CSV template

Delivering Exams


So users take an exam at the same time, or within a date range

Email & link invites

Invite users to your exam via email or by sharing a link

Extra time

Assign extra exam time for specific users

Revoking attempts

Remove access to exams for specific users

Exam Anti-Cheating & Proctoring

Stop copying & pasting

To reduce cheating in an exam

Restrict IP addresses

So candidates take their exam from specified locations

Multi-factor authentication

To reduce candidates sharing login details

Lockdown browser

So users stay in the exam window

Synoptic proctoring

Lockdown mode, with auto alerts and screen replay

Paid add-on
Paid add-on
Paid add-on

AI proctoring

Lockdown mode with webcam & screen recording, and AI & human review

Paid add-on
Paid add-on
Grading Exams

Grade boundaries

Add pass/fail or custom grade levels

Weighted & partial marks

Assign more marks to questions e.g. 10 credits, or add partial marks

Rubric marking

Breakdown marking into specific categories

Automatic & manual marking

Multiple-choice questions are marked automatically. Grade written answers & award custom marks

General & personalised feedback

Provide question explanations or tailored comments that are shared with the user

Double marking

Allow exams to be evaluated by multiple markers

Blind marking

Conceal input from other markers to prevent bias

Anonymous marking

Hide the identity of candidates from markers


Automate retake exams if someone fails

Branded certificates

Automatically send branded certificates, with an optional expiry date

Custom certificates

Automatically send certificates with a custom design

Paid add-on
Exam Analytics & Reporting

Live data feed

Track the exam progress of every user in a table format

Detailed exam review

Including score, grade, time spent, cohort average & percentiles

Score distribution

See how users compare to the cohort average & standard deviation

Tag breakdown graphs

See how candidates performed by question tags e.g. topic, difficulty, skill, etc

Question breakdown

Review how users responded to each question

Progress graphs

Observe trends in a users' performance over time

Learner & cohort analytics

See how a candidates compares to the cohort

CSV export of results

Question statistics

Includes item difficulty (p values) & item discrimination (Rpb & Pearson)

Custom analytics


Videos, presentations, plus more

Also includes documents, quizzes, surveys, embed, download, upload, and notes

Manual reviews

Set deadlines

Branded certificates

SCORM / TinCan



Change the portal language


Add your company logo and colour scheme


Have your company name in the URL e.g.


Remove the 'Powered by Synap' text

Custom domain & email

Access your portal from your own URL e.g. Send automated emails from your own email domain

Custom roles & permissions

Create educator user groups with specific roles & permissions on the platform

Custom fields & attributes

Define your own fields


Create an instance of your portal for clients, with specific roles, permissions & content

Mobile app access

Enable your users to take questions directly from our app

Regional data hosting

Choose to have your data hosted on our EU, US or Austrailian data centers

Custom mobile app

A branded, customised version of our mobile app for your usrs

Custom features

Data storage


Google Analytics


Automate workflows by connecting with your favourite tools e.g. a CRM, eCoomerce, etc

API access & webhooks

Automate access to an exam or course by connecting Synap to your systems, and then send user results back


Connect to thousands of popular tools e.g. Mailchimp, Intercom & Google Analytics via Segment

Single Sign On (SSO)

Most major providers supported e.g. SAML/ADFS/Auth0

Integration with an LMS

via Learning Tools Interoperability (LTI) connector

Paid add-on

Data Warehousing / BI Integration


Personalised onboarding package

1:1 expert help to get you set up

Ongoing support

Chat / Email
Priority Zoom / Email
Tailored support package

Customer Success Manager

A point of contact for advice & best practices

Dedicated Account Manager

Hands on support & guidance to help you achieve your goals

Standard Uptime SLA


Enhanced SLA

Frequently Asked Questions

What is the 'pay per assessment' plan?

Also known as our 'pay as you go' plan, this is a flexible option that is ideal if you are delivering a certain number of exams or courses in a year. Just pay for the total number of exams/courses you plan on delivering!

What is the 'pay per active user' plan?

Also known as our 'monthly active user' plan, this is perfect if your candidates take a high number of exams or courses regularly. A monthly active user can take unlimited exams, practice tests and courses, and just count as one active user.

What is a 'Credit'?

A ‘Credit’ refers to one user starting an unproctored exam or course on Synap. So if one user takes two unproctored exams, this is two credits. The breakdown for credits is as follows:

  • 1x unproctored exam or course = 1 credit
  • 1x lockdown exam = 2 credits
  • 1x Synoptic proctored exam = 5 credits
  • 1x fully proctored exam = 10 credits + review costs

If you’d like to know how many credits you assessments will be and which pricing tier would be best, please get in touch with us and we’d be happy to help.

What is a 'Monthly Active User'?

A Monthly Active User (MAU) is someone who uses the platform in a given 30-day period. Users who are simply registered on the platform but do not use it will not count towards your MAU quota.

For example, if you have 1,000 users on your platform but only 500 actively using it in a month, you'll only be charged for the 500 active users, which we feel is fairer.

Plans based on MAUs means you're not billed based on exams or courses started, so your active users can take as many assessments as you wish!

I have seasonal spikes for users, is Synap's pricing flexible?

Yes, absolutely! Many of our clients experience some busier and quieter months, so their usage and user numbers fluctuate in a year.

Our 'pay per assessment' plan is ideal, as you purchase a certain number of credits, and you can use these credits whenever you wish throughout the year.

Please speak to our team to find the best plan for you, and we'll take into account your seasonal spikes.

Which plan should I choose?

If you're not sure which plan to choose - don't worry! Click the 'Get Started' button to arrange a demo with one of our experts - we can then learn more about your requirments and recommend a plan that best suits your needs.

What is the process for getting started?

Getting started with Synap is quick and simple! Click the 'Get Started' button to arrange a short 30 minute demo, so you can see Synap in action and discuss your plans with one of our experts.

Afterwards, you can get started with a 14-day free trial, where you immediately begin creating your exams or courses. Your onboarding manager will offer support, advice and best practices to help maximise your free trial.

Does Synap offer free trials?

Yes, we offer a 14-day free trial - you can cancel any time and there are no long-term commitments.

The trial is a great opportunity to create your exams or courses and try out the various features. All plans come with a personalised onboarding package to help you get up-and-running. Click the 'Get Started' button to arrange a demo and get started with your free trial today!

How do I cancel my Synap subscription?
You can cancel your subscription at any time by accessing your Billing page, by contacting us via live chat on your platform, or by emailing
Does Synap offer any support?

Yes! All of our plans come with a personalised onboarding package, where our friendly team will help you get started with your Synap platform and answer any questions you may have.

We'll also learn more about what you're looking to achieve, and offer ongoing support, advice and best practices to help you achieve your goals.

Does Synap offer additional services or consultancy?
Yes! Many of our clients ask for help with switching from an existing system or moving to online exam/course delivery for the first time, and we have a lot of experience in assisting with this. If you are looking for additional support or consultancy, please get in touch.
Do I still own my content if I upload it onto Synap?

Yes, absolutely. All your content is your own intellectual property and we don't reuse it, sell it, or share it with others.

Is Synap secure?

Yes - at Synap, we take the protection of customer data extremely seriously. Synap uses physical, logical, and technical safeguards to preserve the integrity and security of your information. We are GDPR compliant and our data is encrypted both in transit and at rest.

Please view our Security Policy for more information.

Still have questions? Get in touch

Hands-on support and onboarding

Synap 5 Star reviews
"The representative assigned to us was outstanding and thorough. She tailored the experience to our needs and stayed in regular contact. We are very impressed with Synap."
Lauren N Program Director, American Academy of Osteopathy
Synap 5 Star reviews
"The Synap team have been extroadinarily helpful through every step of the process. I know more about how my students use the excellent system."
Harry W Discipline Leader in Physiology, Brighton & Sussex Medical School
Synap 5 Star reviews
"From my first meeting with this team, I was blown away by their professionalism. The team got every single student through the exam with a professional attitude."
Henda S Program Director, The University of the Free State

Deliver secure online exams and courses with ease

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An online exam loaded within Synap's web UI