What is an active user?
Our pricing is tiered based on the number of 'active users'. This is defined as the number of unique users who log in to your LMS in a given month. How is Synap's pricing calculated?
Our pricing model is very simple. We offer two plans, Starter and Standard, both of which contain the same core functionality and experience. Standard is priced higher, but comes with additional features such as the ability to sell your courses online, set up a custom domain and SCORM compliance.
Whichever plan you choose, pricing is tiered based on the number of active users on your platform. Additional users cost £4/m, with the price per user reducing as you increase in size.
If you are going over your plan to the point where it would be cheaper to move you on to a higher plan, we will do this automatically so that you are always getting the best deal.
Finally, we offer a 15% discount for annual billing. You can switch from monthly to annual, or vice versa, at any time. Do you offer discounts for non-profits, public sector & early-stage companies?
Yes! Please get in touch with us if you'd like to discuss further. If you are a UK-based public sector organisation, it's worth bearing in mind that we is a Crown Commercial Service supplier, and you may want to look at Synap's Digital Marketplace
listing. What payment methods do you accept?
Our preference is to set up a recurring card subscription via Stripe, which is a highly secure, industry-leading payment gateway. For enterprise clients we can also arrange for payment by invoice or direct debit.