Multiple language support
Simple, flexible pricing
14-day free trial, onboarding and support included with all plans.
Key features:
Deliver exams, practice tests & courses
Learner & question analytics
Branded certificates
Branded platform
Anti-cheat methods & lockdown
Video & AI proctoring
Zapier integration
Chat & email support
Additional users: $3.00/m
All Standard features, PLUS:
White-labelling & custom domain
Custom attributes
Zapier & Segment integration
API access & webhooks
Admin, Manager & Educator roles
Single Sign-On (SSO)
Multi-factor authentication
Custom certificates
Customer Success Manager
Additional users: $2.40/m
ENTERPRISE
Maximise your exam & course delivery at large scales, tailored to your needs
Contact salesAll Pro features, PLUS:
Sub-portals
Dynamic messages & variables
Custom roles & permissions
Restrict exams by IP
Data warehouse integration
Regional data hosting
Custom features & reports
Custom terms & SLA
Consulting & Exam management services
Volume discounts
Dedicated Account Manager
Additional users: Negotiable
Included in all plans
Mobile friendly interface
All modern browsers supported
Unique subdomain
Unlimited data retention
99.9% Uptime SLA
WCAG 2.1 AA / Section 508 compliant
GDPR Compliant
Backups & disaster recovery
AES-256 / TLS 1.2+ encryption
Data portability
Personalised, 1:1 onboarding
Access to new features
Feature Comparison
STANDARD
PRO
ENTERPRISE
Creating Exams
All question types
Custom tagging of questions
Dynamic exams from question banks
Timed, untimed & practice mode
Randomise questions & answers
Sections
Instructions
Candidate exam tools
Spaced learning algorithms
Authoring tools
CSV question import & export
Delivering Exams
Scheduling
Email & link invites
Extra time
Revoking attempts
Exam Anti-Cheating & Proctoring
Stop copying & pasting
Restrict IP addresses
Multi-factor authentication
Lockdown browser
Synoptic proctoring
Paid add-on
Paid add-on
AI proctoring
Paid add-on
Paid add-on
Grading Exams
Grade boundaries
Weighted & partial marks
Rubric marking
Automatic & manual marking
General & personalised feedback
Double marking
Blind marking
Anonymous marking
Retakes
Branded certificates
Custom certificates
Paid add-on
Exam Analytics & Reporting
Live data feed
Detailed exam review
Score distribution
Tag breakdown graphs
Question breakdown
Progress graphs
Learner & cohort analytics
CSV export of results
Question statistics
Custom analytics
Courses
Videos, presentations, plus more
Manual reviews
Set deadlines
Branded certificates
SCORM / TinCan
Platform
Multi-lingual
Branding
Subdomain
White-labelling
Custom domain & email
Custom roles & permissions
Custom fields & attributes
Mobile app access
Sub-portals
Regional data hosting
Custom mobile app
Custom features
Data storage
Unlimited
Unlimited
Unlimited
Integrations
Google Analytics
Zapier
API access & webhooks
Segment
Single Sign On (SSO)
Integration with an LMS
Paid add-on
Data Warehousing / BI Integration
Support
Personalised onboarding package
Ongoing support
Chat / Email
Priority Zoom / Email
Tailored support package
Customer Success Manager
Dedicated Account Manager
Standard Uptime SLA
99.9%
99.9%
99.9%
Enhanced SLA
Frequently Asked Questions
What is the 'pay per assessment' plan?
Also known as our 'pay as you go' plan, this is a flexible option that is ideal if you are delivering a certain number of exams or courses in a year. Just pay for the total number of exams/courses you plan on delivering!
What is the 'pay per active user' plan?
Also known as our 'monthly active user' plan, this is perfect if your candidates take a high number of exams or courses regularly. A monthly active user can take unlimited exams, practice tests and courses, and just count as one active user.
What is a 'Credit'?
A ‘Credit’ refers to one user starting an unproctored exam or course on Synap. So if one user takes two unproctored exams, this is two credits. The breakdown for credits is as follows:
- 1x unproctored exam or course = 1 credit
- 1x lockdown exam = 2 credits
- 1x Synoptic proctored exam = 5 credits
- 1x fully proctored exam = 10 credits + review costs
If you’d like to know how many credits you assessments will be and which pricing tier would be best, please get in touch with us and we’d be happy to help.
What is a 'Monthly Active User'?
A Monthly Active User (MAU) is someone who uses the platform in a given 30-day period. Users who are simply registered on the platform but do not use it will not count towards your MAU quota.
For example, if you have 1,000 users on your platform but only 500 actively using it in a month, you'll only be charged for the 500 active users, which we feel is fairer.
Plans based on MAUs means you're not billed based on exams or courses started, so your active users can take as many assessments as you wish!
I have seasonal spikes for users, is Synap's pricing flexible?
Yes, absolutely! Many of our clients experience some busier and quieter months, so their usage and user numbers fluctuate in a year.
Our 'pay per assessment' plan is ideal, as you purchase a certain number of credits, and you can use these credits whenever you wish throughout the year.
Please speak to our team to find the best plan for you, and we'll take into account your seasonal spikes.
Which plan should I choose?
If you're not sure which plan to choose - don't worry! Click the 'Get Started' button to arrange a demo with one of our experts - we can then learn more about your requirments and recommend a plan that best suits your needs.
What is the process for getting started?
Getting started with Synap is quick and simple! Click the 'Get Started' button to arrange a short 30 minute demo, so you can see Synap in action and discuss your plans with one of our experts.
Afterwards, you can get started with a 14-day free trial, where you immediately begin creating your exams or courses. Your onboarding manager will offer support, advice and best practices to help maximise your free trial.
Does Synap offer free trials?
Yes, we offer a 14-day free trial - you can cancel any time and there are no long-term commitments.
The trial is a great opportunity to create your exams or courses and try out the various features. All plans come with a personalised onboarding package to help you get up-and-running. Click the 'Get Started' button to arrange a demo and get started with your free trial today!
How do I cancel my Synap subscription?
You can cancel your subscription at any time by accessing your Billing page, by contacting us via live chat on your platform, or by emailing support@synap.ac.
Does Synap offer any support?
Yes! All of our plans come with a personalised onboarding package, where our friendly team will help you get started with your Synap platform and answer any questions you may have.
We'll also learn more about what you're looking to achieve, and offer ongoing support, advice and best practices to help you achieve your goals.
Does Synap offer additional services or consultancy?
Yes! Many of our clients ask for help with switching from an existing system or moving to online exam/course delivery for the first time, and we have a lot of experience in assisting with this. If you are looking for additional support or consultancy, please get in touch.
Do I still own my content if I upload it onto Synap?
Yes, absolutely. All your content is your own intellectual property and we don't reuse it, sell it, or share it with others.
Is Synap secure?
Yes - at Synap, we take the protection of customer data extremely seriously. Synap uses physical, logical, and technical safeguards to preserve the integrity and security of your information. We are GDPR compliant and our data is encrypted both in transit and at rest.
Please view our Security Policy for more information.
Still have questions?
Get in touch
Hands-on support and onboarding
"The representative assigned to us was outstanding and thorough. She tailored the experience to our needs and stayed in regular contact. We are very impressed with Synap."
LN
Lauren N Program Director, American Academy of Osteopathy
"The Synap team have been extroadinarily helpful through every step of the process. I know more about how my students use the excellent system."
HW
Harry W Discipline Leader in Physiology, Brighton & Sussex Medical School
"From my first meeting with this team, I was blown away by their professionalism. The team got every single student through the exam with a professional attitude."
HS
Henda S Program Director, The University of the Free State
Deliver secure online exams and courses with ease
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