Professional Services

Expert help, from setup to scale

You’re never on your own with Synap. Our team helps you launch, integrate and get the most out of the platform — from onboarding and implementation to custom development, AI consultancy and support on exam day.

Talk to our team
  • Training & onboarding
  • Implementation
  • Exam-day support
  • Custom development
  • AI consultancy

How we help

Services for every stage of your journey

Whether you’re launching your first exam or scaling a global programme, there’s a Synap team ready to help.

  • Training & onboarding

    Get up and running fast with live, 1:1 training — included with all plans. We’ll help your team master authoring, delivery, marking and analytics.

  • Implementation support

    Hands-on help configuring Synap around your assessment model — portals, branding, roles, integrations and workflows — so you launch with confidence.

  • Exam-day support

    Our team can provide support directly to your candidates on the day, so high-stakes exams run smoothly and your staff aren’t firefighting.

  • Custom development & integrations

    Need something bespoke? We build custom features, provider-accurate exam interfaces and integrations into your CRM, LMS and internal systems via our APIs and webhooks.

  • AI implementations & consultancy

    Practical guidance on applying AI to your assessment programme — from automation and MCP-driven workflows to maintaining integrity in the age of AI.

How we work

A partnership, not a hand-off

Every engagement is shaped around your goals. A typical one looks like this.

  1. 1

    Scope

    We start by understanding your assessments, systems and goals — and agree what success looks like.

  2. 2

    Build & configure

    We set Synap up around your model — portals, branding, integrations and any custom work.

  3. 3

    Train & launch

    Your team is trained and confident, and we’re there for your first live exams.

  4. 4

    Support & optimise

    We keep supporting you as you scale — reviewing, refining and adding capability over time.

Why our team

The people who know Synap best

You get more than a help desk — you get partners who know assessment and know the platform inside out.

  • Product & assessment experts

    Supported by the team that builds Synap and lives and breathes assessment.

  • UK-based team

    A responsive, UK-based team — no outsourcing of your success or your data.

  • With you end to end

    From first setup to scaling worldwide, we stay involved for the long term.

Let’s talk

Tell us what you’re trying to achieve

Book a call and we’ll help you map the fastest route to launching and scaling your assessments on Synap.

Talk to our team

Goes further with the platform

Built on a platform that can flex to you

Our services get the most out of everything Synap can do.

Expert help, whenever you need it

From onboarding to bespoke development, the Synap team is ready to help you succeed.

Talk to our teamExplore the platform

Certified & independently rated

ISO 27001 Certified