New customers — getting started

1. Get into your portal

Every organisation gets its own Synap portal at a unique web address (usually ending in .synap.ac, or on your own domain if you've asked for one). Your admin accounts are invited by email — check for your invitation, set your password and bookmark your portal. It's where you and your team will do everything from here on.

2. Set up your team

Invite your colleagues from your portal and give each person the right role — administrators, question authors, markers and reviewers all get permissions that match their job. Starting with the right roles keeps your exams secure and your audit trail clean.

3. Build and deliver your first assessment

Start with a small pilot: create a question bank, build a short assessment, and run it with a handful of colleagues as candidates before your first real cohort. The Synap Academy has step-by-step product guidance and setup resources for every stage, and our video guides show the platform in action.

Help along the way

Your Synap contact will guide you through onboarding — and if you need more hands-on help, from training to content migration and custom development, ask about professional services. For day-to-day questions, use the live chat inside your portal, or see support for all the ways to reach us.