Top tier security, data protection, and compliance
Trust Synap's unwavering commitment to ensuring the safety of your data and content, offering you complete peace of mind.
Security
Data encryption
Synap ensures robust security with industry-grade encryption (TLS 1.2+ and AES-256) for data protection in transit and at rest.
Single-Sign On (SSO)
Streamline the login process by allowing users to log in with a single set of credentials using SSO (Auth0, SAML/2, JWT or ADFS).
Role-based access controls (RBAC)
Granular controls based on designated roles to restrict user access to specific information and functionality.
Multi-factor authentication (MFA)
Safeguard against unauthorised access with MFA, with all major authenticator apps supported.
Restrict IP addresses
Protect your exams by restricting access based on authorised IP addresses, supporting IPv4, IPv6, and CIDR notation.
Audit logs
Synap records critical system events, ensuring that only authorised users access and take action within the platform.
Anti-spam emails
Synap adheres to industry-standard email authentication protocols, such as DKIM and SPIF, boosting email security.
Penetration reports
Synap conducts regular penetration reports, conducted against the OWASP Top 10 and thousands of other attack vectors.
Compliance
GDPR compliant
Synap maintains the highest data protection standards, adhering to GDPR and equivalent laws for user privacy.
CyberEssentials certified
Synap employs fundamental cybersecurity measures, defending against cyber threats and adhering to industry-recognised standards for digital security.
Regional data hosting
Synap provides hosting options in the EU and US, adhering to regional data protection laws.
Intellectual property
You have complete ownership of all the content and data on your Synap portal, with none of it belonging to Synap.
Reliability
High concurrency
Synap handles high user concurrency, such as thousands starting exams simultaneously, through sophisticated automated scaling policies.
99.9% Uptime SLA
Synap guarantees reliability with a 99.9% Uptime SLA as standard, establishing a consistently stable environment.
Enhanced SLAs
Synap offers enhanced SLAs for critical periods (by negotiation), providing heightened reliability when it matters most.
Hosted on AWS
Hosted on Amazon Web Services (AWS), Synap leverages a highly scalable and secure environment for optimal performance and availability.
Multi-region redundancy
With servers across multiple geographic regions, Synap fortifies the platform against unforeseen events if one server goes down, providing a consistently reliable experience.
Continuous backups
Customer data, including content, is continuously backed up and retained for recoverability in case of disasters.
UK-based support
Synap offers timely assistance to admins, providing responsive support for queries, issue resolution, and guidance.
Uncompromised exam security
Ensure confidence in high-stakes assessments with Synap's security and proctoring features, safeguarding the credibility of exams and providing peace of mind.
APIs
Developer guidelines for seamless integration of external systems with Synap, available on the Pro plan.
Terms of Service
Terms and conditions for users accessing and utilising Synap's features and services.
Privacy Policy
Outlines the criteria and procedures for engaging third-party subprocessors with strict adherence to data protection and privacy standards.
Security Policy
Outlines the security measures implemented for user data, covering encryption, access controls, and ongoing security assessments.
Subprocessors List & Management Policy
Outlines the criteria and procedures for engaging third-party subprocessors while emphasizing strict adherence to data protection and privacy standards.
Data Processing Agreement
Outlines the terms and conditions governing the secure and compliant processing of user data.
Deliver secure online exams and courses with ease
Explore how Synap can help save you time and streamline your workload with a demo tailored to your needs.
