Top tier security, data protection, and compliance

Trust Synap's unwavering commitment to ensuring the safety of your data and content, offering you complete peace of mind.

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Trusted by professional organisations, awarding bodies, and universities worldwide

Security

Security

Security is a paramount priority for Synap; we take data protection and preventing unauthorised access seriously.

  • Data encryption

    Synap ensures robust security with industry-grade encryption (TLS 1.2+ and AES-256) for data protection in transit and at rest.

  • Single Sign-On (SSO)

    Streamline the login process by allowing users to log in with a single set of credentials using SSO (Auth0, SAML/2, JWT or ADFS).

  • Role-based access controls (RBAC)

    Granular controls based on designated roles to restrict user access to specific information and functionality.

  • Multi-factor authentication (MFA)

    Safeguard against unauthorised access with MFA, with all major authenticator apps supported.

  • Restrict IP addresses

    Protect your exams by restricting access based on authorised IP addresses, supporting IPv4, IPv6, and CIDR notation.

  • Audit logs

    Synap records critical system events, ensuring that only authorised users access and take action within the platform.

  • Anti-spam emails

    Synap adheres to industry-standard email authentication protocols, such as DKIM and SPIF, boosting email security.

  • Penetration reports

    Synap conducts regular penetration reports, conducted against the OWASP Top 10 and thousands of other attack vectors.

Compliance

Compliance

Synap prioritises your data security and privacy, adhering to industry regulations to create a trustworthy platform.

  • GDPR compliant

    Synap maintains the highest data protection standards, adhering to GDPR and equivalent laws for user privacy.

  • ISO 27001 certified

    Synap is ISO 27001 certified and GDPR compliant, ensuring your data is protected at every step to the highest global standards.

  • Regional data hosting

    Synap provides hosting options in the EU and US, adhering to regional data protection laws.

  • Intellectual property

    You have complete ownership of all the content and data on your Synap portal, with none of it belonging to Synap.

Reliability

Reliability

Synap is dedicated to ensuring reliable platform availability, minimising disruptions and providing a consistent, stable platform.

  • High concurrency

    Synap handles high user concurrency, such as thousands starting exams simultaneously, through sophisticated automated scaling policies.

  • 99.9% Uptime SLA

    Synap guarantees reliability with a 99.9% Uptime SLA as standard, establishing a consistently stable environment.

  • Enhanced SLAs

    Synap offers enhanced SLAs for critical periods (by negotiation), providing heightened reliability when it matters most.

  • Hosted on AWS

    Hosted on Amazon Web Services (AWS), Synap leverages a highly scalable and secure environment for optimal performance and availability.

  • Multi-region redundancy

    With servers across multiple geographic regions, Synap fortifies the platform against unforeseen events if one server goes down, providing a consistently reliable experience.

  • Continuous backups

    Customer data, including content, is continuously backed up and retained for recoverability in case of disasters.

  • UK-based support

    Synap offers timely assistance to admins, providing responsive support for queries, issue resolution, and guidance.

Documentation & policies

Ensure confidence in high-stakes assessments with Synap's security and proctoring features, safeguarding the credibility of exams and providing peace of mind.

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Integrations & API

Connect Synap to your LMS, CRM, or systems to automate exam workflows.

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