Simple, scalable pricing

No hidden costs, with onboarding and expert advice included in all plans

STANDARD

Perfect for small organisations or those just getting started
$ 269 /m
30
Monthly active users
?
Book a Demo
Key features:
  • Courses, question banks and exams

  • Detailed learner analytics

  • Branded platform

  • Branded certificates

  • Zapier integration

  • Personalised onboarding package

  • Additional users: £3.00/month

PREMIUM

Additional features, integrations and support for ambitious projects
$ 869 /m
100
Monthly active users
?
Book a demo
Everything in Standard, plus:
  • Custom domain and email

  • Advanced integrations

  • Dedicated proctoring

  • APIs & Webhooks

  • Dedicated Account Manager

  • Access to Professional Services

  • Additional users: £2.00/month

CUSTOM

A custom plan tailored to your long-term or one-off project

Contact us

Book a demo
Everything in Premium, plus:
  • Exam management & consultancy

  • BI / Data warehouse integration

  • Custom Terms & SLA

  • Single Sign On

  • Custom reporting

  • Pay by invoice / local currency

Feature Comparison

STANDARD
Book a Demo
PREMIUM
Book a demo
Platform

Branding

?

Subdomain

?

Digital certificates

?

Custom domain & email

?

Mobile app access

?

Custom mobile app

?
Paid add on

Data storage

Unlimited
Unlimited
Unlimited
Exams & Assessments

Multiple-choice questions

?

Written answers

?

Randomise questions & answers

?

Spaced Learning algorithms

?

Ability to proctor exams

?

Question banks

?

Weighting rules

?
Exam Results and Analytics

Custom tagging of questions

?

CSV export of results

Learner analytics

Cohort analytics

Custom analytics

Courses

Videos, presentations, plus more

?

Manual reviews

Set deadlines

Branded certificates

SCORM / TinCan

Custom certificates

Paid add on

Number of courses

Unlimited
Unlimited
Unlimited
Integrations

Google Analytics

?

Zapier

?

Segment

?

eCommerce

?

API access & webhooks

Integration with an LMS

?
Paid add on

Single Sign On

?
Paid add on

Data Warehousing / BI Integration

Support

Personalised onboarding package

Ongoing Support

Standard (Email)
Premium (Phone / Email)
Enterprise (Phone / Email)

Customer Success Manager

SLA

99.8%
99.8%
Custom

Frequently Asked Questions

How does Synap's pricing work?

We offer two main products - Standard and Premium, both of which come in different 'tiers' based on the number of people who will be using your platform each month (Monthly Active Users). If you go over your user quota in a given month, we will charge a small additional fee.

Should I choose Standard, or Premium?

Our Standard and Premium plans both come with a comprehensive set of features, a personalised onboarding package, and great support. Premium comes with some additional customisation and integrations such as a custom domain and emails, and a dedicated account manager. Our team can help to advise you on the right plan for you depending on your budget, how much ongoing advice you want from us, and the degree to which you want to customise your Synap platform. If you are not sure at the beginning, we would usually recommend trying Standard for a month or two, and you can speak to us about upgrading if you decide you want the additional features that come with Premium.

What is a Monthly Active User (MAU)?

An MAU is counted as someone who uses your platform in a given 30-day period. Users who are simply registered on the platform but do not actually use it will not count towards your MAU quota.

What is the process for getting started?

We generally recommend starting off with a 30-day pilot. This lets you evaluate a fully functional Synap platform, alongside expert onboarding advice, for 30-days. It also helps us to learn about your requirements so that we can advise on the right plan for your needs, or put a custom plan together.

To start a pilot, you just need to commit to 1 month of our Standard plan, which starts at £239, with a 14-day money-back guarantee

I have seasonal spikes for users, is your pricing flexible?

Yes, many of our customers have spikes of users and/or seasonal variations. Our team will help you find the right plan for you taking into account different variations.

Do you offer additional services or consultancy?

Yes! Many of our customers come to us looking for help in transitioning to online exams, and we have a lot of experience in assisting with this. If you are looking for some additional support or consultancy - please get in touch.

Do you offer free trials?

No. All of our plans come with an extensive onboarding package which we can't offer on a free basis. However, we do want to make it as easy as possible to try Synap so we offer a 14-day money back guarantee in your first month.

Do you do short-term, or per-exam pricing plans?

Yes! It would be best to speak to one of our experts, who can offer a personalised quote for you once they have learnt more about your exam plans.

How do I cancal my Synap subscription?

You can cancel your subscription at any time by accessing your Billing page, or by contacting us via live chat or support@synap.ac.

Is Synap secure?

Yes. At Synap we take the protection of customer data extremely seriously. Synap uses physical, logical, and technical safeguards to preserve the integrity and security of your information. View our Security Policy for more information

Still have questions? Get in touch

Hands-on support and onboarding

"The representative assigned to us was outstanding and thorough. She tailored the experience to our needs and stayed in regular contact. We are very impressed with Synap."
LN
Lauren N Program Director, American Academy of Osteopathy
"The Synap team have been extroadinarily helpful through every step of the process. I know more about how my students use the excellent system."
HW
Harry W Discipline Leader in Physiology, Brighton & Sussex Medical School
"From my first meeting with this team, I was blown away by their professionalism. The team got every single student through the exam with a professional attitude."
HS
Henda S Program Director, The University of the Free State

The all-in-one platform for online exams

Book a personalised demo today to see how Synap can help with your goals