Simple, scalable pricing

We offer two main products - Standard and Premium, both of which come in different 'tiers' based on the number of people who will be using your platform each month (Monthly Active Users). If you go over your user quota in a given month, we will charge a small additional fee.

Our Standard and Premium plans both come with a comprehensive set of features, a personalised onboarding package, and great support. Premium comes with some additional customisation and integrations such as a custom domain and emails, and a dedicated account manager. Our team can help to advise you on the right plan for you depending on your budget, how much ongoing advice you want from us, and the degree to which you want to customise your Synap platform. If you are not sure at the beginning, we would usually recommend trying Standard for a month or two, and you can speak to us about upgrading if you decide you want the additional features that come with Premium.

An MAU is counted as someone who uses your platform in a given 30-day period. Users who are simply registered on the platform but do not actually use it will not count towards your MAU quota.

We generally recommend starting off with a 30-day pilot. This lets you evaluate a fully functional Synap platform, alongside expert onboarding advice, for 30-days. It also helps us to learn about your requirements so that we can advise on the right plan for your needs, or put a custom plan together.

Yes, many of our customers have spikes of users and/or seasonal variations. Our team will help you find the right plan for you taking into account different variations.

Yes! Many of our customers come to us looking for help in transitioning to online exams, and we have a lot of experience in assisting with this. If you are looking for some additional support or consultancy - please get in touch.

No. All of our plans come with an extensive onboarding package which we can't offer on a free basis. However, we do want to make it as easy as possible to try Synap so we offer a 14-day money back guarantee in your first month.

Yes! It would be best to speak to one of our experts, who can offer a personalised quote for you once they have learnt more about your exam plans.

You can cancel your subscription at any time by accessing your Billing page, or by contacting us via live chat or support@synap.ac.

Yes. At Synap we take the protection of customer data extremely seriously. Synap uses physical, logical, and technical safeguards to preserve the integrity and security of your information. View our Security Policy for more information