Flexible, scalable pricing

14-day free trial, onboarding and support included with all plans.

Prices exclusive of VAT. One-off / per-exam options on request.

Model: Pay per active userCurrency: GBP £

Standard

Ideal for teams delivering exams and courses

Monthly active users

30£149/month
  • Deliver exams, practice tests & courses
  • Standard question types
  • Anti-cheat & security features
  • Candidate & question analytics
  • CSV import & export
  • Branded certificates & platform
  • 3x Admin accounts
  • Chat support
  • Zapier integration add-on
  • Lockdown, Synoptic & AI proctoring add-on

Pro

Most popular

Scale with automations and integrations

Monthly active users

100£379/month
  • Everything in Standard
  • Advanced question types
  • Essential APIs
  • White-labelling & custom domain
  • Custom educator roles & permissions
  • Double & blind grading
  • Custom data fields & attributes
  • Unlimited Admin & Manager accounts
  • Priority Chat & Zoom support
  • Custom certificates add-on

Business

For large organisations and complex needs

Monthly active users

100£840/month
  • Everything in Pro
  • Single Sign-On (SSO)
  • Advanced APIs
  • White-labelled sub-portals
  • Advanced grading roles & processes
  • LTI integration
  • Records of learning
  • Regional data hosting
  • RFP & ITT requests
  • Customer Success Manager
  • Professional services add-on

Enterprise

Bespoke integrations, implementation and support for large organisations or projects with specific requirements.

Contact sales
  • Custom features & reports
  • AI + human question generation
  • AI-based grading
  • White-labelled mobile apps
  • Staging environment
  • Audit logs
  • Custom legal terms
  • Enhanced SLAs
  • Professional services
  • Dedicated Account Manager

Standard, Pro, Business & Enterprise

Included in all plans

Every plan comes with these essentials, at no extra cost.

  • Multiple language support
  • Mobile-friendly interface
  • All modern browsers
  • Unique subdomain
  • Unlimited data retention
  • 99.9% uptime SLA
  • WCAG 2.1 AA / Section 508
  • GDPR compliant
  • Backups & disaster recovery
  • AES-256 / TLS 1.2+ encryption
  • Data portability
  • Personalised onboarding
  • Access to new features

Feature comparison

Feature Standard Pro Business
Creating exams
Dynamic & static exams
Timed, untimed & practice mode
Instructions
Sections
Exam tools
Accessibility features
Spaced learning algorithms
Retakes
Branded certificates
Custom certificatesAdd-onAdd-on
Custom featuresAdd-on
Uploading questions
Question types
Advanced question types
Custom tagging of questions
Weighted, partial & negative scoring
CSV question import & export
APIs to update questions from a CMS
Accessing exams
Email & link invites
CSV upload of users
Automate enrolment via APIs
Distributable exam vouchers
Exam security & proctoring
Stop copying & pasting
Exam passcodes
Multi-factor authentication
Restrict IP addresses
Lockdown browserAdd-onAdd-onAdd-on
Synoptic proctoringAdd-onAdd-onAdd-on
AI proctoringAdd-onAdd-onAdd-on
Grading exams
Automatic & manual grading
Rubric criteria
Assign markers
Section grading
Blind grading
Double grading roles
Advanced grading roles
Advanced grading processes
Exam analytics & reporting
Candidate performance reports
Question statistics
Exam statistics
User group reports
CSV & PDF results export
Custom reportsAdd-on
Courses
Videos, presentations, plus more
Manual reviews
Set deadlines
Branded certificates
SCORM / TinCan
Platform
20+ languages
Mobile-friendly interface
Branding & subdomain
White-labelling & custom domain
Custom data fields & attributes
Custom roles & permissions
White-labelled sub-portals
Records of learning
Dynamic messages & variables
Regional data hosting
Accounts3x AdminsUnlimited Admins & ManagersUnlimited Admins & Managers
Data storageUnlimitedUnlimitedUnlimited
Integrations
ZapierAdd-on
Essential APIs & webhooks
Advanced API access & webhooks
Segment
Data Warehousing / BI Integration
Single Sign-On (SSO)
LTI integration
Support
Personalised onboarding package
Ongoing supportChat / EmailPriority Zoom / Email
Customer Success Manager
Professional servicesAdd-on
Standard uptime SLA99.9%99.9%99.9%
Enhanced SLA
Data privacy & security
GDPR compliant
ISO 27001 certified
WCAG 2.1 AA / Section 508
AES-256 / TLS 1.2+ encryption
Unlimited data retention
Backups & disaster recovery

Frequently asked questions

Find quick answers or browse our academy .

What is the 'pay per assessment' plan?

Also known as our 'pay as you go' plan, this is a flexible option that is ideal if you are delivering a set number of exams or courses in a year. Just pay for the total number of exams/courses you plan on delivering!

What is the 'pay per active user' plan?

Also known as our 'Monthly Active User (MAU)' plan, this is perfect if your candidates take a high number of exams or courses regularly. A Monthly Active User can take unlimited exams, practice tests and courses, and just count as one active user.

What is a 'Credit'?

A 'Credit' refers to one user starting an unproctored exam or course on Synap. For example, if one user takes two unproctored exams, that is two credits. The breakdown for credits is as follows:

  • 1x unproctored exam or course = 1 credit
  • 1x lockdown exam = 2 credits
  • 1x Synoptic proctored exam = 5 credits
  • 1x fully proctored exam = 10 credits + review costs

Want help estimating your Credits? Book a demo and we'll recommend the best pricing tier for your needs.

What is a 'Monthly Active User'?

A Monthly Active User (MAU) is someone who uses the platform in a given 30-day period. Registered users who do not use the platform in that month do not count towards your MAU quota.

For example, if you have 1,000 users on your platform but only 500 actively using it in a month, you'll only be charged for the 500 active users, which we feel is fairer.

Plans based on MAUs means you're not billed based on exams or courses started, so your active users can take as many assessments as you wish!

I have seasonal spikes for users - is Synap's pricing flexible?

Yes, absolutely! Many of our clients experience some busier and quieter months, so their usage and user numbers fluctuate in a year.

Our 'pay per assessment' plan is ideal - you purchase a bundle of Credits and can use them anytime during the year.

Book a demo and we'll recommend the best plan for your usage pattern.

Which plan should I choose?

If you're not sure which plan to choose - don't worry! Book a demo with one of our experts who will learn about your requirements and recommend the best option for your organisation.

What is the process for getting started?

Getting started with Synap is quick and simple! Book a 30 minute demo to see Synap in action and discuss your plans with one of our experts.

Afterwards, you can begin a 14-day free trial, where you immediately begin creating your exams or courses. Your onboarding manager will offer support, advice and best practices to help maximise your free trial.

Does Synap offer free trials?

Yes, we offer a 14-day free trial following a short demo - you can cancel any time and there are no long-term commitments.

The trial is a great opportunity to create your exams or courses and explore key features. All plans come with a personalised onboarding package to help you get up-and-running. Book a demo to activate your trial today.

How do I cancel my Synap subscription?
You can cancel your subscription at any time from your Billing page, by contacting us via live chat on your platform, or by emailing support@synap.ac.
Does Synap offer any support?

Yes! All of our plans come with a personalised onboarding package, where our friendly team will help you get started with your Synap platform and answer any questions you may have.

We'll also learn more about what you're looking to achieve, and offer ongoing support, advice and best practices to help you achieve your goals. You can browse guides in our Help Centre.

Does Synap offer additional services or consultancy?
Yes! Many of our clients ask for help with migrating from an existing system or moving to online exam/course delivery for the first time, and we have a lot of experience in assisting with this. If you need additional services or consultancy, please get in touch.
Do I still own my content if I upload it onto Synap?

Yes - all content you upload to Synap remains your intellectual property. We never reuse, sell, or share your materials with others.

For details on data handling and ownership, see our Terms page.

Is Synap secure?

Yes. We take data protection seriously and use physical, logical, and technical controls to protect your information. Synap is ISO 27001 certified and GDPR compliant, and data is encrypted in transit and at rest.

See our Security Policy for details.

Can't find your answer?

TESTIMONIALS

See why our customers love Synap

Businesses and educational institutes around the world trust Synap for their assessments.

  • The features we like most about Synap are the spaced learning, mock exams, and the customer support we receive by the Synap team! When we want to make changes, they are always there to help us through the process.

    Driver Operations Executive | FreeNow

  • If I hear of the examination experiences that so many of the other universities had I am so lucky that I found this company. I am never going back to writing a paper-based exam and I will not use another examination provider.

    Program Director | University of the Free State

  • Working with Synap is more of a partnership than a transaction and it makes my job so much easier. I also love how customisable the platform is — I have been able to make significant personalisation via Synap.

    Client Engagement Manager | CSA

Not sure which plan fits?

Book a 30-minute demo and we’ll recommend the right option and answer your questions.