14-day free trial, onboarding and support included with all plans.
Prices exclusive of VAT. One-off / per-exam options on request.
Ideal for teams delivering exams and courses
Monthly active users
Scale with automations and integrations
Monthly active users
For large organisations and complex needs
Monthly active users
Bespoke integrations, implementation and support for large organisations or projects with specific requirements.
Contact salesStandard, Pro, Business & Enterprise
Every plan comes with these essentials, at no extra cost.
| Feature | Standard | Pro | Business |
|---|---|---|---|
| Creating exams | |||
| Dynamic & static exams | ✓ | ✓ | ✓ |
| Timed, untimed & practice mode | ✓ | ✓ | ✓ |
| Instructions | ✓ | ✓ | ✓ |
| Sections | ✓ | ✓ | ✓ |
| Exam tools | ✓ | ✓ | ✓ |
| Accessibility features | ✓ | ✓ | ✓ |
| Spaced learning algorithms | ✓ | ✓ | ✓ |
| Retakes | ✓ | ✓ | ✓ |
| Branded certificates | ✓ | ✓ | ✓ |
| Custom certificates | — | Add-on | Add-on |
| Custom features | — | — | Add-on |
| Uploading questions | |||
| Question types | ✓ | ✓ | ✓ |
| Advanced question types | — | ✓ | ✓ |
| Custom tagging of questions | ✓ | ✓ | ✓ |
| Weighted, partial & negative scoring | ✓ | ✓ | ✓ |
| CSV question import & export | ✓ | ✓ | ✓ |
| APIs to update questions from a CMS | — | — | ✓ |
| Accessing exams | |||
| Email & link invites | ✓ | ✓ | ✓ |
| CSV upload of users | ✓ | ✓ | ✓ |
| Automate enrolment via APIs | — | ✓ | ✓ |
| Distributable exam vouchers | — | — | ✓ |
| Exam security & proctoring | |||
| Stop copying & pasting | ✓ | ✓ | ✓ |
| Exam passcodes | ✓ | ✓ | ✓ |
| Multi-factor authentication | — | ✓ | ✓ |
| Restrict IP addresses | — | — | ✓ |
| Lockdown browser | Add-on | Add-on | Add-on |
| Synoptic proctoring | Add-on | Add-on | Add-on |
| AI proctoring | Add-on | Add-on | Add-on |
| Grading exams | |||
| Automatic & manual grading | ✓ | ✓ | ✓ |
| Rubric criteria | ✓ | ✓ | ✓ |
| Assign markers | ✓ | ✓ | ✓ |
| Section grading | — | ✓ | ✓ |
| Blind grading | — | ✓ | ✓ |
| Double grading roles | — | ✓ | ✓ |
| Advanced grading roles | — | — | ✓ |
| Advanced grading processes | — | — | ✓ |
| Exam analytics & reporting | |||
| Candidate performance reports | ✓ | ✓ | ✓ |
| Question statistics | ✓ | ✓ | ✓ |
| Exam statistics | ✓ | ✓ | ✓ |
| User group reports | ✓ | ✓ | ✓ |
| CSV & PDF results export | ✓ | ✓ | ✓ |
| Custom reports | — | — | Add-on |
| Courses | |||
| Videos, presentations, plus more | ✓ | ✓ | ✓ |
| Manual reviews | ✓ | ✓ | ✓ |
| Set deadlines | ✓ | ✓ | ✓ |
| Branded certificates | ✓ | ✓ | ✓ |
| SCORM / TinCan | — | ✓ | ✓ |
| Platform | |||
| 20+ languages | ✓ | ✓ | ✓ |
| Mobile-friendly interface | ✓ | ✓ | ✓ |
| Branding & subdomain | ✓ | ✓ | ✓ |
| White-labelling & custom domain | — | ✓ | ✓ |
| Custom data fields & attributes | — | ✓ | ✓ |
| Custom roles & permissions | — | ✓ | ✓ |
| White-labelled sub-portals | — | — | ✓ |
| Records of learning | — | — | ✓ |
| Dynamic messages & variables | — | — | ✓ |
| Regional data hosting | — | — | ✓ |
| Accounts | 3x Admins | Unlimited Admins & Managers | Unlimited Admins & Managers |
| Data storage | Unlimited | Unlimited | Unlimited |
| Integrations | |||
| Zapier | Add-on | ✓ | ✓ |
| Essential APIs & webhooks | — | ✓ | ✓ |
| Advanced API access & webhooks | — | — | ✓ |
| Segment | — | — | ✓ |
| Data Warehousing / BI Integration | — | — | ✓ |
| Single Sign-On (SSO) | — | — | ✓ |
| LTI integration | — | — | ✓ |
| Support | |||
| Personalised onboarding package | ✓ | ✓ | ✓ |
| Ongoing support | Chat / Email | Priority Zoom / Email | ✓ |
| Customer Success Manager | — | — | ✓ |
| Professional services | — | — | Add-on |
| Standard uptime SLA | 99.9% | 99.9% | 99.9% |
| Enhanced SLA | — | — | ✓ |
| Data privacy & security | |||
| GDPR compliant | ✓ | ✓ | ✓ |
| ISO 27001 certified | ✓ | ✓ | ✓ |
| WCAG 2.1 AA / Section 508 | ✓ | ✓ | ✓ |
| AES-256 / TLS 1.2+ encryption | ✓ | ✓ | ✓ |
| Unlimited data retention | ✓ | ✓ | ✓ |
| Backups & disaster recovery | ✓ | ✓ | ✓ |
Find quick answers or browse our academy .
Also known as our 'pay as you go' plan, this is a flexible option that is ideal if you are delivering a set number of exams or courses in a year. Just pay for the total number of exams/courses you plan on delivering!
Also known as our 'Monthly Active User (MAU)' plan, this is perfect if your candidates take a high number of exams or courses regularly. A Monthly Active User can take unlimited exams, practice tests and courses, and just count as one active user.
A 'Credit' refers to one user starting an unproctored exam or course on Synap. For example, if one user takes two unproctored exams, that is two credits. The breakdown for credits is as follows:
A Monthly Active User (MAU) is someone who uses the platform in a given 30-day period. Registered users who do not use the platform in that month do not count towards your MAU quota.
For example, if you have 1,000 users on your platform but only 500 actively using it in a month, you'll only be charged for the 500 active users, which we feel is fairer.
Plans based on MAUs means you're not billed based on exams or courses started, so your active users can take as many assessments as you wish!
Yes, absolutely! Many of our clients experience some busier and quieter months, so their usage and user numbers fluctuate in a year.
Our 'pay per assessment' plan is ideal - you purchase a bundle of Credits and can use them anytime during the year.
Book a demo and we'll recommend the best plan for your usage pattern.
If you're not sure which plan to choose - don't worry! Book a demo with one of our experts who will learn about your requirements and recommend the best option for your organisation.
Getting started with Synap is quick and simple! Book a 30 minute demo to see Synap in action and discuss your plans with one of our experts.
Afterwards, you can begin a 14-day free trial, where you immediately begin creating your exams or courses. Your onboarding manager will offer support, advice and best practices to help maximise your free trial.
Yes, we offer a 14-day free trial following a short demo - you can cancel any time and there are no long-term commitments.
The trial is a great opportunity to create your exams or courses and explore key features. All plans come with a personalised onboarding package to help you get up-and-running. Book a demo to activate your trial today.
Yes! All of our plans come with a personalised onboarding package, where our friendly team will help you get started with your Synap platform and answer any questions you may have.
We'll also learn more about what you're looking to achieve, and offer ongoing support, advice and best practices to help you achieve your goals. You can browse guides in our Help Centre.
Yes - all content you upload to Synap remains your intellectual property. We never reuse, sell, or share your materials with others.
For details on data handling and ownership, see our Terms page.
Yes. We take data protection seriously and use physical, logical, and technical controls to protect your information. Synap is ISO 27001 certified and GDPR compliant, and data is encrypted in transit and at rest.
See our Security Policy for details.
Can't find your answer?
TESTIMONIALS
Businesses and educational institutes around the world trust Synap for their assessments.
The features we like most about Synap are the spaced learning, mock exams, and the customer support we receive by the Synap team! When we want to make changes, they are always there to help us through the process.
Driver Operations Executive | FreeNow
If I hear of the examination experiences that so many of the other universities had I am so lucky that I found this company. I am never going back to writing a paper-based exam and I will not use another examination provider.
Program Director | University of the Free State
Working with Synap is more of a partnership than a transaction and it makes my job so much easier. I also love how customisable the platform is — I have been able to make significant personalisation via Synap.
Client Engagement Manager | CSA
Book a 30-minute demo and we’ll recommend the right option and answer your questions.