No hidden costs, with onboarding and expert advice included in all plans
Detailed learner analytics
APIs & Webhooks
Personalised onboarding package
Additional users: $4.20/month
Custom domain and email
Dedicated Account Manager
Access to Professional Services
Additional users: $2.80/month
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Custom domain & email
Mobile app access
Custom mobile app
Randomise questions & answers
Spaced Learning algorithms
Ability to proctor exams
Custom tagging of questions
CSV export of results
Videos, presentations, plus more
SCORM / TinCan
Number of courses
API access & webhooks
Integration with an LMS
Single Sign On
Data Warehousing / BI Integration
Personalised onboarding package
Customer Success Manager
We offer two main products - Standard and Premium, both of which come in different 'tiers' based on the number of people who will be using your platform each month (Monthly Active Users). If you go over your user quota in a given month, we will charge a small additional fee.
Our Standard and Premium plans both come with a comprehensive set of features, a personalised onboarding package, and great support. Premium comes with some additional customisation and integrations such as a custom domain and emails, and a dedicated account manager. Our team can help to advise you on the right plan for you depending on your budget, how much ongoing advice you want from us, and the degree to which you want to customise your Synap platform. If you are not sure at the beginning, we would usually recommend trying Standard for a month or two, and you can speak to us about upgrading if you decide you want the additional features that come with Premium.
An MAU is counted as someone who uses your platform in a given 30-day period. Users who are simply registered on the platform but do not actually use it will not count towards your MAU quota.
We generally recommend starting off with a 30-day pilot. This lets you evaluate a fully functional Synap platform, alongside expert onboarding advice, for 30-days. It also helps us to learn about your requirements so that we can advise on the right plan for your needs, or put a custom plan together.
We generally recommend starting off with a 30-day pilot. This lets you evaluate a fully functional Synap platform, alongside expert onboarding advice, for 30-days. It also helps us to learn about your requirements so that we can advise on the right plan for your needs, or put a custom plan together.To start a pilot, you just need to commit to 1 month of our Standard plan, which starts at £239, with a 14-day money-back guarantee
Yes, many of our customers have spikes of users and/or seasonal variations. Our team will help you find the right plan for you taking into account different variations.
Yes! Many of our customers come to us looking for help in transitioning to online exams, and we have a lot of experience in assisting with this. If you are looking for some additional support or consultancy - please get in touch.
No. All of our plans come with an extensive onboarding package which we can't offer on a free basis. However, we do want to make it as easy as possible to try Synap so we offer a 14-day money back guarantee in your first month.
Yes! It would be best to speak to one of our experts, who can offer a personalised quote for you once they have learnt more about your exam plans.
You can cancel your subscription at any time by accessing your Billing page, or by contacting us via live chat or email@example.com.