Simple, flexible pricing
14-day free trial, onboarding and support included with all plans.
Deliver exams, practice tests & courses
Learner & question analytics
Branded certificates
Branded platform
Anti-cheat methods & lockdown
Video & AI proctoring
Zapier integration
Chat & email support
Additional users: $3.00/m
White-labelling & custom domain
Custom attributes
Zapier & Segment integration
Double/Blind marking
API access & webhooks
Single Sign On (SSO)
Custom roles & permissions
Multi-factor authentication
Custom certificates
Customer Success Manager
Additional users: $2.40/m
ENTERPRISE
Sub-portals
Dynamic messages & variables
Restrict exams by IP
Data warehouse integration
Regional data hosting
Custom features & reports
Custom terms & SLA
Consulting & Exam management services
Volume discounts
Dedicated Account Manager
Additional users: Negotiable
Included in all plans
Multiple language support
Mobile friendly interface
All modern browsers supported
Unique subdomain
Unlimited data retention
99.9% Uptime SLA
WCAG 2.1 AA / Section 508 compliant
GDPR Compliant
Backups & disaster recovery
AES-256 / TLS 1.2+ encryption
Data portability
Personalised, 1:1 onboarding
Access to new features
Feature Comparison
STANDARD
PRO
ENTERPRISE
Creating Exams
All question types
Including multiple-choice, multiple-correct, written, ranked order, extended-matching, audio recording, coding, images & videos
Custom tagging of questions
Add tags to questions e.g. topic, difficulty, skill, etc.
Dynamic exams from question banks
Use question banks to create exams based on specific rules
Timed, untimed & practice mode
Deliver exams with or without a timer, or show the results after each answer
Randomise questions & answers
So they appear in a different order for everyone
Sections
Organise exams into sections with optional timers
Instructions
Add exam details & rules for users to read before starting an exam
Candidate exam tools
Bookmarking, calculator, notepad, highlighting, strikethrough, flagging and more
Spaced learning algorithms
Our intelligent algorithms automatically tailors questions to each person, based on their individual strengths and weaknesses
Authoring tools
Create questions on the platform with rich-text formatting options
CSV question import & export
Bulk import or export all questions in one go using our CSV template
Delivering Exams
Scheduling
So users take an exam at the same time, or within a date range
Email & link invites
Invite users to your exam via email or by sharing a link
Extra time
Assign extra exam time for specific users
Revoking attempts
Remove access to exams for specific users
Exam Anti-Cheating & Proctoring
Stop copying & pasting
To reduce cheating in an exam
Restrict IP addresses
So candidates take their exam from specified locations
Multi-factor authentication
To reduce candidates sharing login details
Lockdown browser
So users stay in the exam window
Synoptic proctoring
Lockdown mode, with auto alerts and screen replay
AI proctoring
Lockdown mode with webcam & screen recording, and AI & human review
Grading Exams
Grade boundaries
Add pass/fail or custom grade levels
Weighted & partial marks
Assign more marks to questions e.g. 10 credits, or add partial marks
Rubric marking
Breakdown marking into specific categories
Automatic & manual marking
Multiple-choice questions are marked automatically. Grade written answers & award custom marks
General & personalised feedback
Provide question explanations or tailored comments that are shared with the user
Double marking
Allow exams to be evaluated by multiple markers
Blind marking
Conceal input from other markers to prevent bias
Anonymous marking
Hide the identity of candidates from markers
Retakes
Automate retake exams if someone fails
Branded certificates
Automatically send branded certificates, with an optional expiry date
Custom certificates
Automatically send certificates with a custom design
Exam Analytics & Reporting
Live data feed
Track the exam progress of every user in a table format
Detailed exam review
Including score, grade, time spent, cohort average & percentiles
Score distribution
See how users compare to the cohort average & standard deviation
Tag breakdown graphs
See how candidates performed by question tags e.g. topic, difficulty, skill, etc
Question breakdown
Review how users responded to each question
Progress graphs
Observe trends in a users' performance over time
Learner & cohort analytics
See how a candidates compares to the cohort
CSV export of results
Question statistics
Includes item difficulty (p values) & item discrimination (Rpb & Pearson)
Custom analytics
Courses
Videos, presentations, plus more
Also includes documents, quizzes, surveys, embed, download, upload, and notes
Manual reviews
Set deadlines
Branded certificates
SCORM / TinCan
Platform
Multi-lingual
Change the portal language
Branding
Add your company logo and colour scheme
Subdomain
Have your company name in the URL e.g. yourcompany.synap.ac
White-labelling
Remove the 'Powered by Synap' text
Custom domain & email
Access your portal from your own URL e.g. exams.yoursite.com. Send automated emails from your own email domain
Custom roles & permissions
Create educator user groups with specific roles & permissions on the platform
Custom fields & attributes
Define your own fields
Sub-portals
Create an instance of your portal for clients, with specific roles, permissions & content
Mobile app access
Enable your users to take questions directly from our app
Regional data hosting
Choose to have your data hosted on our EU, US or Austrailian data centers
Custom mobile app
A branded, customised version of our mobile app for your usrs
Custom features
Data storage
Integrations
Google Analytics
Zapier
Automate workflows by connecting with your favourite tools e.g. a CRM, eCoomerce, etc
API access & webhooks
Automate access to an exam or course by connecting Synap to your systems, and then send user results back
Segment
Connect to thousands of popular tools e.g. Mailchimp, Intercom & Google Analytics via Segment
Single Sign On (SSO)
Most major providers supported e.g. SAML/ADFS/Auth0
Integration with an LMS
via Learning Tools Interoperability (LTI) connector
Data Warehousing / BI Integration
Support
Personalised onboarding package
1:1 expert help to get you set up
Ongoing support
Customer Success Manager
A point of contact for advice & best practices
Dedicated Account Manager
Hands on support & guidance to help you achieve your goals
Standard Uptime SLA
Enhanced SLA
Frequently Asked Questions
What is the 'pay per assessment' plan?
Also known as our 'pay as you go' plan, this is a flexible option that is ideal if you are delivering a certain number of exams or courses in a year. Just pay for the total number of exams/courses you plan on delivering!
What is the 'pay per active user' plan?
Also known as our 'monthly active user' plan, this is perfect if your candidates take a high number of exams or courses regularly. A monthly active user can take unlimited exams, practice tests and courses, and just count as one active user.
What is a 'Credit'?
A ‘Credit’ refers to one user starting an unproctored exam or course on Synap. So if one user takes two unproctored exams, this is two credits. The breakdown for credits is as follows:
- 1x unproctored exam or course = 1 credit
- 1x lockdown exam = 2 credits
- 1x Synoptic proctored exam = 5 credits
- 1x fully proctored exam = 10 credits + review costs
If you’d like to know how many credits you assessments will be and which pricing tier would be best, please get in touch with us and we’d be happy to help.
What is a 'Monthly Active User'?
A Monthly Active User (MAU) is someone who uses the platform in a given 30-day period. Users who are simply registered on the platform but do not use it will not count towards your MAU quota.
For example, if you have 1,000 users on your platform but only 500 actively using it in a month, you'll only be charged for the 500 active users, which we feel is fairer.
Plans based on MAUs means you're not billed based on exams or courses started, so your active users can take as many assessments as you wish!
I have seasonal spikes for users, is Synap's pricing flexible?
Yes, absolutely! Many of our clients experience some busier and quieter months, so their usage and user numbers fluctuate in a year.
Our 'pay per assessment' plan is ideal, as you purchase a certain number of credits, and you can use these credits whenever you wish throughout the year.
Please speak to our team to find the best plan for you, and we'll take into account your seasonal spikes.
Which plan should I choose?
If you're not sure which plan to choose - don't worry! Click the 'Get Started' button to arrange a demo with one of our experts - we can then learn more about your requirments and recommend a plan that best suits your needs.
What is the process for getting started?
Getting started with Synap is quick and simple! Click the 'Get Started' button to arrange a short 30 minute demo, so you can see Synap in action and discuss your plans with one of our experts.
Afterwards, you can get started with a 14-day free trial, where you immediately begin creating your exams or courses. Your onboarding manager will offer support, advice and best practices to help maximise your free trial.
Does Synap offer free trials?
Yes, we offer a 14-day free trial - you can cancel any time and there are no long-term commitments.
The trial is a great opportunity to create your exams or courses and try out the various features. All plans come with a personalised onboarding package to help you get up-and-running. Click the 'Get Started' button to arrange a demo and get started with your free trial today!
How do I cancel my Synap subscription?
Does Synap offer any support?
Yes! All of our plans come with a personalised onboarding package, where our friendly team will help you get started with your Synap platform and answer any questions you may have.
We'll also learn more about what you're looking to achieve, and offer ongoing support, advice and best practices to help you achieve your goals.
Does Synap offer additional services or consultancy?
Do I still own my content if I upload it onto Synap?
Yes, absolutely. All your content is your own intellectual property and we don't reuse it, sell it, or share it with others.
Is Synap secure?
Yes - at Synap, we take the protection of customer data extremely seriously. Synap uses physical, logical, and technical safeguards to preserve the integrity and security of your information. We are GDPR compliant and our data is encrypted both in transit and at rest.
Please view our Security Policy for more information.
Hands-on support and onboarding
LN
HW
HS
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