Flexible & scalable pricing

Also known as our 'pay as you go' plan, this is a flexible option that is ideal if you are delivering a set number of exams or courses in a year. Just pay for the total number of exams/courses you plan on delivering!

Also known as our 'Monthly Active User (MAU)' plan, this is perfect if your candidates take a high number of exams or courses regularly. A Monthly Active User can take unlimited exams, practice tests and courses, and just count as one active user.

A ‘Credit’ refers to one user starting an unproctored exam or course on Synap. For example, if one user takes two unproctored exams, that is two credits. The breakdown for credits is as follows:

• 1x unproctored exam or course = 1 credit
• 1x lockdown exam = 2 credits
• 1x Synoptic proctored exam = 5 credits
• 1x fully proctored exam = 10 credits + review costs

A Monthly Active User (MAU) is someone who uses the platform in a given 30-day period. Registered users who do not use the platform in that month do not count towards your MAU quota.

For example, if you have 1,000 users on your platform but only 500 actively using it in a month, you'll only be charged for the 500 active users, which we feel is fairer.

Plans based on MAUs means you're not billed based on exams or courses started, so your active users can take as many assessments as you wish!

Yes, absolutely! Many of our clients experience some busier and quieter months, so their usage and user numbers fluctuate in a year.

Our 'pay per assessment' plan is ideal - you purchase a bundle of Credits and can use them anytime during the year.

Book a demo and we’ll recommend the best plan for your usage pattern.

If you're not sure which plan to choose - don't worry! Book a demo with one of our experts who will learn about your requirements and recommend the best option for your organisation.

Getting started with Synap is quick and simple! Book a 30 minute demo to see Synap in action and discuss your plans with one of our experts.

Afterwards, you can begin a 14-day free trial, where you immediately begin creating your exams or courses. Your onboarding manager will offer support, advice and best practices to help maximise your free trial.

Yes, we offer a 14-day free trial following a short demo - you can cancel any time and there are no long-term commitments.

The trial is a great opportunity to create your exams or courses and explore key features. All plans come with a personalised onboarding package to help you get up-and-running. Book a demo to active your trial today.

Yes! All of our plans come with a personalised onboarding package, where our friendly team will help you get started with your Synap platform and answer any questions you may have.

We'll also learn more about what you're looking to achieve, and offer ongoing support, advice and best practices to help you achieve your goals. You can browse guides in our Help Centre.

Yes - all content you upload to Synap remains your intellectual property. We never reuse, sell, or share your materials with others.

For details on data handling and ownership, see our Terms page.

Yes. We take data protection seriously and use physical, logical, and technical controls to protect your information. Synap is ISO 27001 certified and GDPR compliant, and data is encrypted in transit and at rest.

See our Security Policy for details.