# Free Text ## What is a free text question? A free text question lets candidates write an open-ended response. This might be a paragraph, essay, explanation, analysis, reflective answer or worked response that cannot be reliably assessed through a selected option. In Synap, free text questions sit inside the same exam experience as auto-marked question types, so you can mix written responses with multiple choice, cloze, hotspot and other formats. ## When to use it Use free text questions when you need to assess reasoning, communication, judgement or applied understanding. They are especially useful in high-stakes contexts where the quality of the answer matters more than selecting a predetermined option. Free text questions are often paired with rubrics, marker guidance and moderation workflows so marking stays consistent across cohorts. ## How Synap supports this format Synap supports manual marking workflows, feedback, grading roles and audit trails. Depending on the assessment process, teams can use provisional marking, moderation, escalation and auditing to keep written-response marking consistent and defensible. ## Authoring tips Make the expected response clear. If candidates should explain, justify, compare or calculate, say so directly. Add word limits where helpful, and prepare marking criteria before the exam goes live. # Single Correct ## What is a single correct question? A single correct question asks the candidate to choose one answer from a list. It is the classic multiple choice format, and it is especially useful when the assessment has a clearly defined correct answer. In Synap, single correct questions can be written directly in the question editor, imported in bulk, organised into question banks and reused across static or dynamic exams. ## When to use it Use single correct questions when you want reliable automatic marking, clear scoring and fast feedback. They work well for factual recall, concept checks, scenario-based decisions and certification exams where each item has one best answer. They are also a good fit for large cohorts because every response can be marked instantly and consistently, without adding manual marking workload. ## How Synap supports this format Synap supports rich question stems, answer randomisation, custom marks and reusable question banks. You can combine single correct questions with time limits, sections, question tags and dynamic exam rules to create structured assessments at scale. ## Authoring tips Write the question so that the task is clear before the candidate reads the options. Keep the correct answer defensible, make distractors plausible, and avoid clues such as answer length or wording patterns that reveal the correct choice. # Modernising manual open-book exams to a digital format ## Supporting professional development in freight and logistics The British International Freight Association (BIFA) is a trade association representing UK companies in the freight and logistics industry. As part of its commitment to professional development, BIFA offers BTEC-accredited courses, providing individuals with the knowledge and skills required to excel in the industry. Managing exams efficiently is a critical component of their training programs. BIFA have been successfully delivering their assessments with Synap since 2021 and Nezda, who oversees the exams, is continuing to expand their use to include more assessments. ## Overcoming inefficiencies of manual exam delivery Prior to using Synap, BIFA conducted exams manually on Word and students were monitored on Zoom as a form of proctoring. Students were emailed a password-protected Word document to complete the exam and were required to send it back via email. This process posed several challenges: - **Time consuming:** The process required trainers to manually check and send out the Word document exams to candidates, which lead to delays and inefficiencies. - **Accessibility issues:** A key issue was that not all students had access to Microsoft Word, which created difficulties in completing the exam. - **Risk of data loss:** Additionally, the lack of an autosave feature meant that some students lost their work if they forgot to manually save their progress. BIFA recognised the need for a more secure, streamlined, and reliable exam process, and decided to look for an online assessment platform that could modernise their assessment process. > *We had to manually check and send out documents, which was time-consuming and left room for errors…there were cases where students completed the whole exam but forgot to save, which was incredibly frustrating for them and for us.* ## Finding a reliable and scalable exam solution In 2021, BIFA explored various online exam platforms before ultimately choosing Synap. The decision was driven by multiple factors, including the platform’s ease of use, [security features](https://synap.ac/online-exam-platform/proctoring/), and efficiency. Synap provided a structured and automated approach to exam delivery, which met their requirements. > *We looked at a few different platforms, but Synap stood out because it was easy to use and provided exactly what we needed for our exams.* ![bifa-exam-question.png](https://synap.ac/cms/bifa-exam-question.png) ## A smooth transition to digital assessments BIFA’s onboarding experience with Synap was smooth and well-supported. The process included comprehensive training, with the Synap team offering step-by-step guidance through onboarding calls and help documents that shared best practices for setting up and managing exams. Ongoing support has also been readily available, with dedicated staff, particularly Will, on hand to respond to queries via email or by jumping on a call when needed. > *The onboarding was really straightforward. Will and the team were great at walking us through everything, and we quickly got up and running.* Thanks to the high-level of support they received, BIFA quickly became proficient in using Synap, and they found the transition from manual processes to an online assessment platform to be seamless. > *It was important that the transition didn’t disrupt our training, and thankfully, it was a really smooth process.* ## How Synap modernised BIFA’s exam processes Synap addressed BIFA’s challenges with its modern and flexible online exam platform, bringing substantial improvements to exam delivery and management. ### **Open-book exams** The platform allowed BIFA to maintain its traditional written exam format in a digital environment, while also supporting their open-book policy by allowing candidates to reference course materials. Candidates were provided with access to a PDF workbook throughout the exam, ensuring they could review relevant content during the exam. ### Structured scheduling Exams were set with a 90-minute time limit, ensuring consistency and fairness in time allocation. The system also supported [scheduling](https://synap.ac/online-exam-platform/delivery/) for exams to be conducted on the same day, at the same time, to maintain their existing exam delivery processes. ![bifa-schedule.png](https://synap.ac/cms/bifa-schedule.png) ### **Proctoring via Zoom** BIFA wanted to continue proctoring their exams via Zoom, a method that had already been established within their assessment process. Synap easily integrated with this existing setup which allowed admins to monitor candidates remotely, helping maintain exam integrity without making changes to BIFA’s established process. ### **Grading interface for trainers** Trainers found Synap's grading system highly intuitive, making the [grading](https://synap.ac/online-exam-platform/grading/) process more efficient. The platform’s [question-based grading](https://synap.ac/docs/whats-new/big-features/question-based-marking){rel=""nofollow""} feature was particularly beneficial. Initially, trainers scored exams per candidate, reviewing one exam from start to finish. However, they discovered that scoring per question, where they assessed all responses to a single question across different candidates, was more effective. This approach allowed trainers to maintain focus on each question, improving both accuracy and speed in the marking process. > *Initially, they were marking per question, which was fine. They would just mark one person's exam paper from start to finish. Well, actually, they've started to realise that for them, it actually works better to mark per question.* ![bifa-markers-inbox.png](https://synap.ac/cms/bifa-markers-inbox.png) ## Increased exam efficiency, security, and confidence The adoption of Synap has helped modernise BIFA’s exam management and delivery, streamlining their operations and improving the overall security for the exam. Feedback from both trainers and students has been overwhelmingly positive; trainers appreciated the structured workflow related to their job, while students found the system intuitive and stress-free. ### **Increased exam efficiency** Automating the exam process eliminated the need for manual Word documents and email submissions, reducing administrative workload by students and trainers alike. Trainers could now focus on delivering high-quality training rather than troubleshooting exam logistics. > *It’s made a massive difference in terms of admin. Before, I was spending so much time managing files and emails. Now, it’s all automated, and I can focus on other things.* ### **Greater exam reliability** The structured online assessment system improved exam reliability by ensuring all responses were saved automatically, preventing data loss. Unlike the previous Word document approach, there was no risk of students forgetting to save their work or submitting blank papers. > *There’s no more chasing students for submissions or dealing with lost work - it’s all handled within Synap.* ### Enhanced exam confidence By introducing four untimed practice assessments on Synap in 2024, candidates are familiar with the platform before their final exam. They gain confidence in understanding the layout of the assessment and how to move between questions. This familiarity reduced exam-day nerves and allowed them to focus on demonstrating their knowledge, rather than learning to navigate a new system. > *Students are now familiar with the system before they sit their final exam, which has really helped reduce their nerves.* ### **Improved grading processes for trainers** Trainers praised Synap’s grading interface, particularly the ability to score per question rather than per candidate. This approach allowed for more efficient grading, as they could assess the same question across multiple candidates in one go, ensuring consistency and saving time. ![bifa-on-platform-marking.png](https://synap.ac/cms/bifa-on-platform-marking.png) ## Continuing to expand their assessment delivery Since partnering with Synap in 2021, BIFA’s assessment process has become significantly more modern, secure, and user-friendly. As part of their ongoing development, they are now exploring additional features within the platform to further enhance exam delivery and integrity, as Nezda mentioned “things are only becoming more technologically advanced and we need to be seen to be moving with the times.” One area of focus is exam proctoring, they are looking at using [**Synoptic**](https://synap.ac/online-exam-platform/proctoring/), Synap’s in-house proctoring tool. This upgrade will offer enhanced exam security, all while preserving the flexibility of their open-book format. # Innovating the admissions journey for aspiring teachers ## About BPE - empowering future educators The Boston Plan for Excellence (BPE) is a non-profit education organisation that offers a teacher preparation programme to train future educators for classrooms in Boston. As part of their admissions process, BPE assesses candidates’ subject knowledge across a wide range of disciplines including Mathematics, English, and Science. BPE has been successfully delivering assessments on Synap since 2023 and Andrea, their Talent Manager, is continuously refining the process to ensure it evolves with their needs. ## Switching from an outdated and time consuming platform BPE initially conducted all their exams in person and on paper, a traditional method that was inefficient. With the onset of COVID-19, they were forced to quickly shift to an online approach. However, the platform was clunky, inefficient, and difficult to manage, creating issues for candidates and staff. They needed a modern, reliable and user-friendly online exam platform that could support remote assessments and save time and resources. > We were doing that all in person…super old school. Then during the pandemic, we had to transition it all online, and it was super clunky and very time consuming and took a lot of people resources. ## Finding a cost effective, accessible and scalable online assessment solution During their search for a robust online exam solution, BPE discovered Synap. The platform stood out for its user friendly interface, flexible [exam delivery](https://synap.ac/online-exam-platform/delivery/) options, and strong [proctoring features](https://synap.ac/online-exam-platform/proctoring/) while also being cost-effective for a non-profit organisation. > We're a nonprofit, we don't have a huge budget, so (the price point) was appealing to us. Synap's commitment to continuous improvement and frequent feature updates also made a lasting impression. > There’s a tonne of functionality…I feel like every time I use it, there's something new! You're constantly iterating and adding improvements. ![science-knowledge-cloze-min.png](https://synap.ac/cms/science-knowledge-cloze-min.png) ## Responsive support and easy adoption BPE’s onboarding experience with Synap was smooth and well-supported right from the start. Andrea described the process as “super smooth” and highlighted the team’s helpfulness and kindness throughout. > Everyone was super helpful! Anytime I had a question, I felt like someone was available... I was really impressed by the responsiveness and kindness of everyone I've interacted with. The [help documentation](https://synap.ac/docs){rel=""nofollow""} also played a key role in the easy adoption of the platform. As Andrea mentioned: > There’s a tonne of things you can read on your own to learn yourself. In addition to the clear and helpful guides, any queries were quickly resolved through responsive customer support - whether via chatbot, email, or video calls - further reinforcing the positive experience. ## Intuitive features for flexible online exams Synap provided BPE with an intuitive and scalable platform that improved their [admissions exam](https://synap.ac/use-case/admissions/) process. The platform offered a variety of features that enables BPE to deliver high-quality assessments while significantly reducing administrative overhead. ### **Diverse question types** Synap supports both multiple choice and written response [question types](https://synap.ac/online-exam-platform/authoring/), aligning with BPE’s diverse subject needs allowing them to test candidate knowledge in different ways. This flexibility ensures assessments are tailored to suit a variety of learning objectives and subject matters. ### Efficient grading Synap’s [marking dashboard](https://synap.ac/online-exam-platform/grading/) allows for easier grading of assessments, saving time and eliminating the previous paper-based process of scanning, uploading, and manually sharing completed exams. External graders, who are content experts, are invited to the system to mark the exams directly on the platform. > We outsource the grading to content experts... they have had a really great experience. The amount of time saved is incredible! ![science-knowledge-on-platform-marking-min.png](https://synap.ac/cms/science-knowledge-on-platform-marking-min.png) ### Flexible exam scheduling Candidates can take assessments anytime and anywhere with Synap’s [exam scheduling](https://synap.ac/online-exam-platform/delivery/) feature, removing the need for in-person testing. This makes the process far more accessible, especially for those balancing other commitments or living in remote areas. > (Synap’s) made it a lot more accessible for candidates, because instead of having to be in person, they could take it any time they wanted, any time they were available. ### Accessibility The ability to add extra time enabled BPE to accommodate candidates who might need [additional time](https://synap.ac/accessibility/) for accessibility reasons. This feature helps ensure a fair and [inclusive assessment experience](https://synap.ac/blog/inclusive-and-accessible-online-exams/) for all learners. ### **Exam cloning** Andrea highlighted the exam cloning feature as a significant time-saver. Once an exam was built, it could be effortlessly duplicated for future use, streamlining repeat delivery without rebuilding the exam from scratch. > I really like being able to clone exams. That's made it super easy as we want to improve our assessments. ### Bulk candidate uploads Synap’s [CSV user import](https://synap.ac/docs/users-and-groups/creating-groups/importing-new-and-existing-users-via-csv){rel=""nofollow""} functionality made it simple to enrol large cohorts of candidates all in one go, which saved time and improved efficiency during peak admission times. It also reduced the risk of manual errors, ensuring a smoother enrolment process. ### Lockdown mode BPE made use of Synap’s [lockdown browser](https://synap.ac/online-exam-platform/proctoring/) feature, using it in a minimally invasive way to add a layer of professionalism and security to their exams. Any attempts to navigate away from the exam are flagged as breaches and pauses the exam, which discourages cheating. This allowed BPE to balance candidate comfort with exam integrity. > We like the proctoring features - it's just super intuitive and very easy…It seemed to add a touch of professionalism. ![chemistry-exam-proctor-review-min.png](https://synap.ac/cms/chemistry-exam-proctor-review-min.png) ## Faster processes, greater accessibility, and real-world impact Since adopting Synap in 2023, BPE has experienced a significant transformation in how they deliver and manage assessments. Candidates can now complete assessments at a time and place that suits them, dramatically improving accessibility. > We have really, really positive feedback... it's made it a lot more accessible for our candidates, for people to be able to take it anywhere, anytime. Staff have also benefited from streamlined workflows and intuitive tools such as the marking dashboard and bulk uploads, which have reduced workload. These efficiencies have helped BPE improve internal processes and make better use of their time: > From an organisational perspective, it’s saved a tonne of time so that we've been able to use that time in other ways. It's really important to be able to use our time as wisely and effectively as possible. Synap’s continuous platform improvements have further supported BPE in refining their assessments and identifying strong candidates. By making it easier for people to apply to become teachers, the platform contributes to improved educational outcomes in public schools. # Harnessing AI to create effective exam questions for paramedics and EMS ## Snohomish County EMS: Elevating standards in emergency medical services Snohomish County EMS, located in a large county north of Seattle, serves as the emergency medical services authority for the region, supporting nearly 2,000 Emergency Medical Technicians (EMTs) and paramedics. Led by the Medical Program Director, Ryan, the organisation is responsible for delivering [**certification exams**](https://synap.ac/use-case/certification-exams/) and education to ensure that medical staff follow current protocols and deliver safe, effective patient care. However, challenges posed by budget cuts and staff reductions made managing paper-based exams increasingly difficult, which made Ryan look for an online exam platform that would streamline their exam delivery. ## **The challenge of in-person exams** ### Stuck in the 1980’s with a time consuming process Snohomish County EMS faced significant obstacles for their traditional paper-based exams due to budget cuts and staff losses. These challenges highlighted the need to streamline operations as limited time and resources increasingly strained their exam administration process. Exams previously required **extensive manual effort** and it was a time-consuming task that “took many, many hours”, and significantly delayed exam deployment and results. Staff would have to: 1. Visit a site to proctor candidates in-person 2. Grade the exams by hand 3. Compile the results for certification. > *We would have to administer our paper test, and then have to go through this whole process where we filled out a bunch of certification paperwork, sent into the state. It all felt very 1980s and antiquated.* ### Tackling complex question development after major protocol revisions The organisation recently undertook a significant overhaul of their medical protocols - a massive project involving extensive updates and changes across a 250-page document. Following this major revision, the team faced the daunting task of **creating a high-quality, reliable exam questions** to assess and certify nearly 2,000 EMTs and paramedics on the updated standards. > We recently rolled out a revision of our protocols that was a major revision, lots and lots of changes, and then we were faced with a task of developing an exam that was high yield, reproducible. However, with limited resources and a lean team, manually developing the exam questions felt like a mammoth task. The team needed support not only in creating exam questions but also in establishing a **flexible, reliable online exam system** for deployment across a large, geographically dispersed county. ## Choosing Synap for a modern exam experience To modernise and improve efficiency, Snohomish County EMS explored several online exam platforms before discovering Synap, an exam software that aligned well with all their needs for [**exam delivery**](https://synap.ac/online-exam-platform/delivery/) and [**security**](https://synap.ac/technical/), as well as utilising AI for question creation. > *We were looking for a service that could help us develop the exam, because that was, in our lean-down office, a huge Herculean task.* Synap’s focus on user experience, **customisable** [**proctoring**](https://synap.ac/online-exam-platform/proctoring/), and an **AI-driven question creation** method made it an ideal choice for Snohomish County EMS’s testing needs. Ryan emphasised the importance of **reliability and consistency** with choosing an online exam platform, stating: *“We have a large stakeholder group, and we needed something that was reliable and reproducible.”* ![emt-exam-question.png](https://synap.ac/cms/emt-exam-question.png) ## Launching in 7 days with hands-on support With tight deadlines and an urgent need for a seamless transition, Snohomish County EMS required a rapid onboarding process to develop and deploy their new exams. The organisation was under pressure to implement an updated exam format that would align with their revised protocols to certify paramedics and EMT’s. Synap’s personalised approach made all the difference: - **Swift setup**: Synap worked with Snohomish County EMS on a "sprint" development timeline, meeting their urgent need for quick deployment. The collaborative process began on a Monday before a holiday weekend, and just 7 days later, the AI-questions and exam were ready to roll out. - **AI-assisted question creation:** Synap’s AI approach created an initial bank of exam questions based on the county’s protocols, which the EMS team could then refine. This significantly reduced the workload and allowed them to finalise the exam questions faster. - **Personalised support:** Synap’s team worked closely with the organisations directors to ensure a smooth setup. The willingness to provide one-to-one support via Zoom, iterative feedback, and Synap’s responsiveness during the onboarding were crucial to the successful rollout. > *I felt that the hands on and the personal attention that we received to really roll this product out quickly made it very successful, and the flexibility of the company was amazing in terms of being able to meet in a very short timeframe and go over things.* ![emt-ai-generated-questions.png](https://synap.ac/cms/emt-ai-generated-questions.png) ## Open book certification exams with AI generated questions Synap effectively tackled the challenges Snohomish County EMS faced by delivering a comprehensive set of features tailored to their needs. The **flexible proctoring options** and **intuitive interface** enabled an adult-style learning allowing for both efficient exam management and a streamlined testing experience that matched their educational standards. ### Refining exam content with AI and feedback The process began by Synap reviewing Snohomish County EMS’s updated paramedic protocols to understand their specific testing needs. Using this information, the AI generated a set of questions across various topics, [**tagging them**](https://synap.ac/docs/analytics/tags-and-facets){rel=""nofollow""} for easy organisation. Snohomish County EMS staff then reviewed the questions, provided feedback and recommendations on what worked and what needed improvement. Synap used this feedback to refine the AI, enhancing the questions to ensure they met the organisation’s educational standards and testing requirements. > *The company developed, through an AI tool, a set of questions. And then after that, we started an iterative process of working through the questions, what worked, what didn't work, and allowed us to develop a final product.* This collaborative, iterative approach resulted in a highly relevant and effective question bank for their certification exams. ![emt-question-tags.png](https://synap.ac/cms/emt-question-tags.png) ### User-friendly interface for collaborative development Synap’s interface enabled Snohomish County EMS staff to collaboratively **create, review, and refine exam questions** asynchronously, making it easy for team members to contribute feedback and make adjustments regardless of their schedules. This collaborative environment allowed them to provide comments on AI-generated questions, fine-tuning them to better align with their updated protocols and educational goals. With ongoing refinement, the Synap online exam platform helped the team maintain high-quality standards while efficiently preparing the final exam questions under a tight deadline. > *My education coordinator and I would sometimes go in hours apart, and make comments and make adjustments, and then we would work with you guys as well. So that was really useful.* ![emt-internal-notes-exam.png](https://synap.ac/cms/emt-internal-notes-exam.png) ### Providing secure proctoring for an open book exam Synap’s **flexible** [**proctoring options**](https://synap.ac/docs/exams/proctoring/proctoring-with-synoptic){rel=""nofollow""} enabled Snohomish County EMS to administer exams with a level of security tailored to adult learning. The exams were designed as **open-book**, encouraging candidates to consult learning resources to help them answer questions. This approach focused on assessing the application of knowledge rather than testing recall and memorisation. However, Snohomish County EMS also sought to control the resources test-takers could access during the exam. > *We can set the level of security with proctoring, which is amazing…I don't want an old-fashioned, multiple choice test. I want adult-style test-taking where there is a time limit… they can look at resources, but they can't search everywhere to get the answer.* ![emt-proctoring.png](https://synap.ac/cms/emt-proctoring.png) ## The results: Reduced costs, increased efficiency, and faster certification Since implementing Synap and utilising its features, Snohomish County EMS has reported significant improvements in both efficiency and exam quality: - **Cost and time savings:** With [immediate test results](https://synap.ac/docs/exams/create-and-manage-exams/3.-configure/results){rel=""nofollow""}, certified EMTs and paramedics can promptly return to active duty. This has reduced downtime and associated costs for the organisation and its partner agencies. > *That immediate feedback allows them to get their employees out and on the streets and working with patients as soon as possible, which is a cost savings for them as well, so people aren't sitting around with downtime.* - **Enhanced efficiency:** The [automated grading](https://synap.ac/docs/quizzes/creating-a-quiz/question-types){rel=""nofollow""} and streamlined process reduced the administrative burden on staff, cutting hours that would previously have been spent manually proctoring and grading exams. - **Improved exam completion rates:** With Synap’s adult-focused testing format, the EMS team has achieved a 95% pass rate, and feedback indicates that staff find the process straightforward and effective. > *So far, we've administered several dozen of the exams. The feedback from my education coordinator is that it has been simple and really hiccup free, and we're able to provide immediate results to our agencies.* ## What’s next for Snohomish County EMS? Building on their success, Snohomish County EMS plans to leverage Synap’s AI technology for future certification and educational requirements. In the coming year, they will introduce new protocols and use Synap to ensure EMTs and paramedics have a functional understanding of critical concepts. > *We have a new protocol version that's going to roll out in…and so we’ll have to make some modifications. We’ll hopefully be able to leverage the AI technology so that we can develop some new questions.* Synap’s partnership with Snohomish County EMS demonstrates how customised online exam solutions can improve both operational efficiency and educational quality. By choosing Synap, Snohomish County EMS has successfully modernised its exam administration, reduced its resource constraints, and set a new standard for efficient, scalable, and impactful certification in emergency medical services. # Elevating certification exams: Switching from an LMS to adopting an exam platform ## About Fusion Risk Management Fusion Risk Management uses Synap to administer and deliver their **certification exams remotely**, after seamlessly transitioning from a traditional Learning Management System (LMS). Fusion is a dynamic software company comprised of 200 professionals, that specialises in IT risk, risk management, crisis and incident management. We heard from Elise, a technical trainer at Fusion, who shares her transformative journey of leveraging Synap, and the impact we’ve had on enhancing the security and efficiency of their remote exam delivery process since 2023. ## Transitioning from an LMS to an exam platform Before adopting Synap, Fusion Risk Management were using Brain Shark as their LMS, which worked well for their internal training. However, when the necessity arose for a technical certification exam, Elise encountered limitations with the LMS. Essential exam-specific functionalities, such as timed exams, were unavailable on the traditional LMS designed primarily for online course delivery. Recognising this gap, Fusion sought a dedicated exam platform to meet their evolving assessment needs. > *If you’re looking for something that is quick and simple from both an admin and an user side, and something that has timed exams and a lot of features with those exams…I’d definitely look at Synap!* ## User-friendly experience for admins and end users Navigating and learning a new system can be a challenge, especially if you’re accustomed to an existing system’s familiar user interface. Fortunately, Elise discovered that Synap was easy-to-use, with a **straightforward and modern user interface**, which was “easy and intuitive for both educators and learners.” > *The UI is simple from the admin side as well as from the end user side. Getting started with Synap was really, really simple…it took us a grand total of 15 minutes to get up and running!* This ease of use facilitated a swift onboarding process for the Fusion team. With Synap's intuitive design, Elise efficiently added questions and set up the exams in a short timeframe, streamlining their workflow and ensuring a seamless transition to the new platform. ## Quickly importing all questions via CSV Transferring content from one system to another can be overwhelming, especially if you have a lot of materials! However, as Elise had her materials in a spreadsheet, she appreciated the convenience of Synap's [CSV question importer](https://synap.ac/docs/quizzes/importing-and-exporting){rel=""nofollow""} to **seamlessly upload questions in bulk**. > *As long as I had everything in a spreadsheet, which I already did, I could quickly import all of my test questions…and we were good to go! Compared to other softwares I’ve worked with, it was very, very fast to get going!* This feature proved invaluable, allowing Elise to save significant hours that would have otherwise been spent manually inputting each question. This time-saving functionality empowered her to redirect her efforts elsewhere, maximising productivity in other essential areas of her work. ## Using exam-specific features When Elise and her team decided to use Synap, they instantly gained access to a suite of exam features that are typically absent in a traditional LMS. These specialised exam features empowered Elise to conduct secure certification exams with ease in a remote setting. A standout capability for Fusion was the incorporation of **[timed exams](https://synap.ac/docs/exams/create-and-manage-exams/creating-an-exam#settings){rel=""nofollow""}**, a functionality not available in their previous LMS, Brain Shark. With this feature, Elise could now automatically enforce time limits and manage candidate submissions, enhancing the overall exam experience. > *There are so many features we adore about Synap as well, importing entire exams worth of questions at once, being able to have a bucket of questions that automatically rotates to give a unique test to each learner, managing several courses, distributing materials to learners, I could go on all day.* Furthermore, Synap enabled Fusion to create **[dynamic exams](https://synap.ac/docs/exams/create-and-manage-exams/creating-an-exam#type){rel=""nofollow""}**, a feature that allowed Elise to generate unique sets of exams, randomly selected from a pool of questions. This innovative approach not only added an extra layer of security by providing different sets of questions to candidates, but also diversified the exam-taking experience, ensuring a fair and unbiased assessment for all participants. ## Holistic learning experience: Courses and exams in one platform Elise also wanted to **provide study materials before the exam**, so she made the most of Synap’s built-in [course functionality](https://synap.ac/docs/courses/course-builder){rel=""nofollow""}, alongside exam delivery. This strategic approach allowed end users to engage in a multifaceted learning experience within the same platform. Learners could effortlessly access study materials to enhance their understanding, and subsequently test their knowledge through certification exams, all within the same Synap platform. > *I’ve absolutely loved...to distribute materials to my trainees as well as to distribute exams to them quickly and efficiently.* By **delivering both courses and exams within a single platform**, candidates experienced a cohesive and streamlined journey. This not only alleviated the need to navigate between different systems, but also provided a holistic educational environment, addressing both theoretical and testing needs. ![Courses](https://synap.ac/cms/Courses) ## Responsive, ongoing support Elise is a big fan of the support provided by the Synap team! Whenever she encountered a query or needed guidance on a specific task, the accessibility of a human support representative through the platform's chatbot proved invaluable. > *I can have really quick chats…and I almost immediately get an answer, maximum within 24 hours. I’ve absolutely loved the support that we get with it.* This **instant and personalised support** ensured that Elise received prompt responses to her inquiries, allowing her to proceed with the efficient setup of her exams. The availability of real-time assistance through the chatbot not only expedited issue resolution, but also underscored Synap's commitment to empowering administrators like Elise, with the resources they need for a smooth and productive experience. > *The number one thing we love about Synap is the support. There is an extensive library of documents, and on top of that we can quickly message the support team anytime. Our rep scheduled several meeting with us while we were getting set up to make sure our deployment was easy and seamless.* ## Fusion Risk Management & Synap In transitioning from a traditional learning management system to Synap in 2023, Fusion Risk Management experienced a profound transformation in their certification exam processes. Synap's user-friendly interface and exam-specific features empowered Elise to efficiently deliver secure remote exams, overcoming the limitations of their previous LMS. The seamless integration of study materials and exams within the Synap platform simplified the user journey, enriching the learning and testing experience for candidates. # Scaling success for aspiring medical students with a custom exam simulator ## About Fraser’s GAMSAT Fraser’s GAMSAT is an Australian medical tutoring organisation that provides aspiring medical school applicants with exam preparation. The Graduate Medical School Admissions Test (GAMSAT) is a standardised test designed to assess the capacity to undertake high-level intellectual studies in the medical and health professional programs. We heard from Fergal, a key member of the Data & Automations team at Fraser’s, shedding light on Fraser's expansion goals and providing insight into the pivotal role Synap played in achieving them since 2020. ## The challenge: Seeking a platform that supported a growing business Fraser’s faced a critical hurdle in their **quest for growth and expansion** - having delivered face-to-face and online courses through the Thinkific Learning Management System (LMS), they were constrained by the limitations of their existing platform. The inability to seamlessly scale their operations and conduct live examinations became increasingly evident as their business grew. Moreover, the onset of the COVID-19 pandemic added urgency to the situation. The sudden restrictions necessitated a swift transition to online examinations, putting Fraser's in a position where they needed a reliable solution to **ensure uninterrupted learning experiences** for their students. ## The solution: A unified and scalable platform, founded by doctors Recognising the need for a robust and scalable platform, Fraser's turned to Synap. Synap, known for its comprehensive assessment and learning solutions, presented an opportunity for Fraser's to not only move their exams online but also consolidate their courses onto **a unified platform**. Furthermore, Synap's unique value proposition is enriched by the extensive expertise of its **founders, both of whom are qualified doctors**. James, serving as the CEO, and Omair, the CTO, established Synap during their time in medical school. Their firsthand experience with the challenges encountered by medical students inspired the inception of Synap, to improve the learning and exam experience and make it more engaging and impactful. The founders' deep understanding of the intricacies of medical education positions Synap as a specialised and trusted ally for Fraser's in their quest for educational excellence. ## Quick onboarding: Streamlining the migration for a swift launch Transitioning from one system to another can often seem challenging and time-consuming. Nevertheless, Fraser’s were impressed by the Synap’s team to offer advice and support with this migration process. Using the [**CSV question importer**](https://synap.ac/docs/quizzes/importing-and-exporting/importing){rel=""nofollow""}, Fraser’s efficiently uploaded 2,000 questions from Thinkific to Synap, bypassing the need for extensive manual work. This streamlined approach not only saved considerable time but also empowered Fraser's to swiftly onboard onto Synap. As a result, they were able to seamlessly launch their exams for students, ensuring a smooth transition without any disruptions. ## **Tailored learning: Empowering students to create personalised quizzes from question banks** Fraser’s maximises Synap's robust features to deliver comprehensive question banks, live mock exams, and courses to their students. With the question banks presented in Synap’s [Collections](https://synap.ac/docs/collections/collection-use-cases){rel=""nofollow""}, students harness Synap's dynamic [filtering system](https://synap.ac/docs/using-synap/synap-students#quiz-settings){rel=""nofollow""} to **craft personalized quizzes** tailored to their specific needs. This user-friendly approach enables learners to **select specific question tags**, such as subject, topic, sub-topic, difficulty, and skill, allowing them to curate targeted quizzes aligned precisely with their learning needs. This customised approach not only enhances learning efficiency but also establishes a personalised pathway for continual improvement. It grants students **the autonomy to create quizzes** according to their preferences and frequency, whilst reducing the workload for tutors by eliminating the need to personalise quizzes for each student. This feature empowers students to take charge of their learning journey while ensuring a more efficient and personalised educational experience. ## **Elevating question practice: Synap's intelligent Spaced Learning algorithms** To enhance the learning experience for Fraser’s students, they harnessed the power of Synap’s sophisticated [Spaced Learning algorithms](https://synap.ac/docs/using-synap/synap-students#spaced-learning){rel=""nofollow""} for question practice. This cutting-edge algorithm actively monitors each question attempted by learners, leveraging Spaced Repetition principles to craft a **customised daily quiz that addresses individual strengths and weaknesses,** which in turn, **boosts long-term knowledge retention** of complex medical information. This tailored learning approach empowers users to focus on questions aligned with their current learning stage, **eliminating the uncertainty and time inefficiencies** associated with deciding what to prioritise. ## **Creating realistic exam experiences: A custom-built simulator for formal mock exams** Driven by the goal of **closely mirroring the real-life exam conditions** of the medical University Clinical Aptitude Test (UCAT) exam, Fraser’s sought to enhance their mock exams. In collaboration with Frasers, we embarked on a collaborative journey, culminating in the development of a **bespoke UCAT exam simulation tool** by Synap. This meticulously crafted tool serves as a pixel-perfect recreation of the actual exam, providing students with an authentic testing environment. The custom simulation tool plays a pivotal role in **enhancing students' confidence** for the formal exam, offering a true-to-life experience that **closely replicates what they will encounter on the actual exam day**. This innovative solution ensures that students are well-prepared and familiar with the exam conditions, ultimately contributing to a more effective and comprehensive exam preparation process. ## Streamlined exam marking: Utilising the intuitive marking dashboard With Fraser’s formal mock exams, these tests consist of a diverse range of question types, including multiple-choice (MCQs), extended-matching questions (EMQs), and written responses. For MCQs and EMQs, Synap's **automated marking** functionality proves instrumental, alleviating tutors from the time-consuming task of manual marking. Meanwhile, the written responses find their evaluation home in Synap's built-in [marking dashboard](https://synap.ac/docs/exams/mark-attempts){rel=""nofollow""}. This comprehensive tool empowers tutors to effortlessly view the associated **mark scheme**, facilitating a guided grading process. Using **rubric marking**, tutors can accurately allocate marks and, if necessary, **provide personalised feedback** to the candidates. This integrated solution ensures a unified and efficient approach to exam marking within a singular platform, optimising time and enhancing the overall assessment experience for both tutors and students. ## Elevating course delivery: Greater structure for enhanced learning A main factor for Fraser’s drive to switch from Thinkific to Synap was the rigidity of their previous LMS for delivering courses. Their platform felt cluttered, so they wanted a more intuitive solution that would facilitate a cleaner and more structured arrangement of their teaching modules. Enter Synap's [**Collection folders**](https://synap.ac/docs/collections/creating-collections){rel=""nofollow""} – a game-changer for Fraser’s. This feature enables them to systematically group theory items, including videos, documents, quizzes, and more, into a cohesive Collection for students to engage with. The added functionality of organising these Collections into folders has granted Fraser’s the flexibility to structure their content efficiently. This capability has empowered Fraser’s to provide pre- and post-workshop materials seamlessly, in a decluttered landscape, which enhances the overall student learning experience, as Fergal highlights: > *The platform structure (Library items placed into Collections) make multiple course variations very easy - saving significant amounts of time.* ![frasers-collections.png](https://synap.ac/cms/frasers-collections.png) ## Reporting excellence: **Synchronising Synap’s data with custom reporting tools via APIs** In addition to the variety of in-platform analytics tools available to tutors and students, Fraser’s has taken a step further by incorporating their own **custom reporting tool** external to Synap, which combines Synap data with data from other resources. Fraser’s harnessed the power of [Synap’s APIs](https://synap.ac/docs/api){rel=""nofollow""} to facilitate this automatic transmission of data to their custom reporting tool. This integration ensures the constant updating of student performance data, providing tutors with real-time insights to deliver timely support. By embracing this API-driven approach, Fraser’s not only enriches their reporting capabilities but also ensures a dynamic and synchronised flow of reporting data. ![frasers-average-score.png](https://synap.ac/cms/frasers-average-score.png) ## Optimising operational workflows: Harnessing the power of integrations Fraser’s has strategically employed a range of Synap’s integrations to automate tasks to enhance efficiency, as well as to offer seamless communication across their educational ecosystem. Firstly, to optimise their operational workflows, they have used [**Zapier**](https://synap.ac/docs/integrations/zapier/get-started){rel=""nofollow""} to automate a variety of tasks. This includes automating essay marking, sending custom emails to tutors when new scores are available, as well as emailing students with weekly performance updates, offering valuable insights into their progress. In a commitment to data synchronisation across various internal tools, Fraser’s has also used [**Segment**](https://synap.ac/docs/integrations/segment){rel=""nofollow""}, a tool under the Twilio umbrella. This integration ensures seamless connectivity of Synap data with numerous internal tools. The ease of connection, with no coding needed, positions Segment as an ideal solution, facilitating a harmonised flow of data across their entire toolkit. Reflecting on this strategic integration, Fergal underscores its impact, stating: > *Synap’s Pros: Extensive Integrations with Zapier and Segment. This streamlines administrative approach (e.g. automated enrolment) and gives us incredibly in-depth insights into platform usage.* To enhance communication and support mechanisms, Fraser’s integrates **Intercom** into their Synap platform. This integration allows them to promptly address student queries, providing real-time support and outreach. This personalised interaction fosters an environment of timely assistance, contributing to an enriched user experience. ## Forward momentum: Four years of growth Since 2020, Fraser’s has embarked on a remarkable journey of continual expansion with Synap, extending their question banks, simulated mock exams, and courses to aspiring medical students. As we venture into the future, Fraser’s and Synap are poised for a collaborative exploration into the realm of Artificial Intelligence (AI). The aim is to leverage the power of AI in automating the essay question marking process, a strategic initiative designed to substantially alleviate the workload for tutors. Reflecting on the journey thus far, the sentiment echoed by Fraser’s team using Synap resounds with positivity, as Fergal shares his thoughts: > *Easily the best Learning Platform I have worked with or interacted with.* # How FreeNow increased the first time exam pass rate from 10% to 90% ## About FreeNow FreeNow, a leading mobility service provider in Europe, backed by the influential BMW Group and Mercedes-Benz Mobility. Pioneering a diverse range of transportation solutions, including taxis, private hire vehicles, and e-scooters, FreeNow operates seamlessly in 9 markets, spanning over 150 dynamic cities. We've gathered insights from numerous employees who shared their experiences of using Synap to guide prospective taxi drivers through their formal examination preparation. Furthermore, we've received firsthand accounts from the end users themselves – the taxi drivers – who successfully utilised Synap to prepare and excel in their examinations. ## The challenge: A notoriously difficult licensing exam To become a taxi driver, aspiring candidates have to pass the notoriously demanding Small Public Service Vehicles (SPSV) exam. This exam **requires candidates to master a vast array of information**, including intricate details about roads, street names, landmarks, routes, and diversions – all essential for obtaining their coveted license. > *I failed the exam 3 times, and then I started using it and passed after a few weeks. It was invaluable. Thanks for everything, I’m looking forward to joining FreeNow as soon as I am on the road.* Before FreeNow integrated Synap into their exam preparation strategy, there was a glaring absence of comprehensive SPSV exam preparation materials. Candidates were left to navigate the challenge on their own, often **relying on outdated books** and **limiting their study sessions to a stationary des**k in their room. Compounded by the scarcity of preparation resources and the formidable nature of the exam, the **first time pass rate for the SPSV exam plummeted to a mere 10%**. ## The solution: Innovating exam preparation with Synap Recognising the need for a transformative solution, FreeNow embarked on a mission to develop their own exam content and explore an innovative assessment platform. Their vision was to empower aspiring taxi drivers with the **flexibility to practice on the go**, liberating them from the constraints of traditional study environments. > *The features we like most about Synap are the spaced learning, mock exams, and the customer support we receive by the Synap team!* In addition, FreeNow sought an exam platform that had **extensive reporting capabilities** to provide the team with valuable insights on how candidates were performing. This allowed them to make data-driven decisions, by determining precisely when candidates were ready to be entered into an exam, and identifying individuals who required additional support and outreach. ## Creating engaging question banks to enhance exam readiness In its commitment to elevating the SPSV exam preparation experience, FreeNow undertook the creation of an extensive question bank, **creating thousands of questions**. To mirror the authentic exam environment, FreeNow added images of maps into their questions, providing candidates with a practical and immersive learning experience. Acknowledging the significance of clarity and comprehension, FreeNow went a step further by incorporating [**detailed feedback for each question**](https://synap.ac/docs/quizzes/creating-a-quiz#step-2-adding-questions){rel=""nofollow""}. By providing insightful rationale, this assisted candidates with developing their knowledge and comprehension. > *If you’re serious about passing the test, the FreeNow Manual is absolutely perfect. It’s easy to use and understand, and helps you study with purpose - it is a huge help.* As this was the first time FreeNow ventured into creating questions, the team leveraged Synap's innovative [**question flagging feature**](https://synap.ac/docs/quizzes/creating-a-quiz/quiz-experience){rel=""nofollow""}, which allowed candidates to flag questions that could be improved. Through this dynamic interaction with users, FreeNow ensured a constant evolution and refinement of their question banks, reinforcing their commitment to delivering a top-tier exam preparation experience. ## Facilitating on-the-go learning with a mobile-friendly approach Harnessing the power of the [**Synap mobile app**](https://synap.ac/docs/integrations/synap-mobile-apps){rel=""nofollow""}, designed specifically for exam preparation, FreeNow actively promotes flexible learning on the move. This innovative approach allows users to seamlessly practice questions at their convenience, breaking free from the limitations of traditional desk-bound study sessions. > *This app is the only reason I passed my test and it made it so effortless! I'd advise everyone thinking of doing the test to sign up to this manual - I can't stress it enough. I’m forever grateful.* Candidates are now empowered to engage in continuous learning, seamlessly integrating exam preparation into their dynamic, on-the-go lifestyles via their mobile devices. ![freenow-question-banks.png](https://synap.ac/cms/freenow-question-banks.png) ## Personalised exam mastery with Spaced Learning Leveraging Synap's innovative [Spaced Learning algorithms](https://synap.ac/docs/using-synap/synap-students){rel=""nofollow""}, our platform automatically assesses individual strengths and areas for improvement, **crafting a bespoke quiz for each user**. This not only relieves educators of the burden of tailoring learning but also ensures a seamless and personalised learning experience for candidates. > *Features on the platform allow students to tailor the questions they need to improve on and improve their overall score. Their spaced repetition algorithm also helps highlight areas students need to improve.* This unique approach has empowered FreeNow drivers to enhance their knowledge through concise, daily **quizzes customised to their unique learning needs**, typically taking only 5 minutes. This efficient and targeted Spaced Learning methodology ensures that potential FreeNow drivers optimised their exam preparation, concentrating on the crucial aspects that drive their learning and development forward. ![freenow-spaced-learning.png](https://synap.ac/cms/freenow-spaced-learning.png) ## Exam readiness: Replicating a real-world exam simulation FreeNow aspired to recreate the **authentic exam experience** by introducing simulated weekly mock exams. This initiative allowed potential drivers to practice under timed conditions, mirroring the pressure and format of a genuine exam. Consequently, candidates gained valuable exam experience and developed the confidence needed to face the real challenge. > *(Synap’s Pros:) Ease of use! A lot of our users wouldn't be that comfortable with online resources like this but the simplicity of the platform allows our students to learn and gain knowledge quickly & easily.* Taking advantage of Synap’s **comprehensive reporting** features, FreeNow's team delved into the analysis of candidate trends in the weekly mock exams. This data-driven approach empowered them to proactively engage with users requiring support and guidance. It also provided the insight to identify precisely when a candidate had reached the readiness threshold for the actual exam, ensuring a strategic and efficient entry into the real testing scenario. ## Conclusion: Impact and achievements for new job opportunities - **Enhanced pass rate**: Increase in the first time pass rate from 10% to 90% - **Significant user engagement**: 15,000 users - **Job creation milestone:** 250 new jobs created in just the first 3 months and over 1,000 new jobs in the first year The results achieved by FreeNow through the implementation of Synap reflect a transformative impact on their taxi driver exam preparation strategy. Witnessing a remarkable surge, the first-time pass rate catapulted from **10% to an exceptional 90%**, attesting to the efficacy of the innovative learning platform. With an active user community of **15,000 individuals**, the widespread engagement underscores the platform's successful integration into the learning journey of aspiring taxi drivers. Furthermore, the creation of **250 new jobs** within the initial 3 months, and an impressive **1,000+ new job** **opportunities** in the inaugural year, stands as a testament to the program's tangible societal and economic contributions. The comprehensive success metrics not only highlight the effectiveness of Synap in optimising exam preparation, but also underscore its role in fostering employment and driving positive change within the FreeNow community. # Expanding certification exams globally with ease ## Driving global environmental, social and governance change GRESB (Global Real Estate Sustainability Benchmark) is a leading organisation dedicated to assessing and benchmarking the environmental, social, and governance (ESG) performance of real estate assets worldwide. To support sustainability leadership in real estate and infrastructure, GRESB launched a certification programme to recognise professionals with expertise in managing the GRESB reporting process. Since 2023, GRESB has successfully delivered its certification exams via Synap and is now expanding its offering by bringing training courses onto the platform. We spoke with Anna, the Head of Credentialing and Education, of her experiences with the Synap platform. ## **Overcoming obstacles to deliver global exams** This was GRESB's first time delivering a certification exam and they had several considerations when searching for a comprehensive online assessment solution. ### First time delivering exams GRESB had never delivered an exam before, meaning they required a platform that came with strong and responsive customer support to help them set up and manage their certification process effectively. > *Coming from a marketing operations background, I've worked with a lot of different tools and platforms. Synap has been the best customer engagement and experience I've had, especially in terms of the the quickness of the response.* ### **Global accessibility** As a globally recognised certification provider, GRESB needed a platform that could be accessed by professionals and stakeholders in various countries. They also wanted a solution that could support [multilingual](https://synap.ac/accessibility/) capabilities to cater to their diverse user base. ### **Scalability** The number of professionals seeking GRESB’s certification was increasing, requiring a platform that could handle significant growth without compromising performance. It was essential to have a system that could support both a small group of initial users and scale efficiently as demand grew. ### **Exam security** Since the certification exam plays a crucial role in validating sustainability expertise, GRESB needed a secure system that could protect the integrity of the assessments. They also wanted the flexibility to implement [proctoring solutions](https://synap.ac/blog/proctoring-online-exams-top-5-benefits/) in the future to further enhance exam security as their programme expanded. ### **User experience** A seamless experience was critical for both administrators and test-takers. GRESB required a platform that was intuitive and easy to use, reducing the administrative burden of exam setup and providing a smooth testing experience for candidates. ![real-esate-exam-question.png](https://synap.ac/cms/real-esate-exam-question.png) ## **Efficient onboarding and tailored support** After extensive research and evaluation, GRESB selected Synap. The platform stood out due to its intuitive design, powerful reporting capabilities, and the ability to integrate with their existing workflows. Additionally, Synap's reputation for excellent [customer support](https://www.capterra.com/p/179077/Synap/reviews/){rel=""nofollow""} reassured GRESB that they would have the guidance needed to successfully implement their certification exams. GRESB’s onboarding process with Synap was seamless and efficient. From the outset, the Synap team provided outstanding customer support, working closely with GRESB to tailor the platform to their needs. The onboarding materials, including comprehensive [help guides](https://synap.ac/docs){rel=""nofollow""} and detailed [API documentation](https://synap.ac/docs/api){rel=""nofollow""}, played a crucial role in ensuring a seamless transition to Synap. > *Will's been fantastic with thinking things through with us and also working with developers on our side to help implement things. The onboarding process was great! I think the materials has also been fantastic - very easy to use with the videos.* ## Transforming certification exams with flexible and scalable features Synap provided GRESB with a versatile and comprehensive online exam platform. The platform’s flexibility, automation, and [integration capabilities](https://synap.ac/integrations/) played a key role in enhancing GRESB’s certification programme. ### **Flexible exam features** Synap offered a range of exam options, including auto-graded [multiple-choice questions](https://synap.ac/blog/transforming-mcqs-online-exam-software/) (MCQs) and timed exams. GRESB also used [dynamic exams](https://synap.ac/docs/exams/create-and-manage-exams/creating-an-exam/dynamic-exams){rel=""nofollow""} to generate unique exam for each candidate from a large question bank. This ensured a rigorous and fair assessment process, maintaining the credibility of GRESB’s certification. > *The flexibility with exams in terms of having timed exams, the kind of the flexibility around the question banks and the tagging features and just the ability to build the exams in the way that we want, has been great.* ### Open book exam Synap supported GRESB’s need for an open book exam as part of the assessment process. Given the complexity and volume of the resources available, spanning hundreds of pages, GRESB wanted to encourage their test takers to access and use these resources during the exam. This approach not only reflected real-world scenarios where professionals rely on extensive documentation, but also reinforced critical thinking and practical application of knowledge. ### **Continuous exam updates with versioning** Synap’s [exam versioning](https://synap.ac/docs/exams/create-and-manage-exams/5.-share/versioning){rel=""nofollow""} feature became a vital tool for GRESB, allowing them to quickly and easily make changes to active exams. This feature provided the flexibility to correct minor errors and refresh content, ensuring that exams remained relevant and accurate. The ability to make these updates without disruption to the users was particularly valuable as GRESB continued to refine its materials and processes. > *There's always some type of little mistakes, maybe that you make in the phrasing or something really small in the question bank. Then being able to just go in and refresh everything, it's been a very, very useful functionality for us.* ![real-estate-exam-versioning.png](https://synap.ac/cms/real-estate-exam-versioning.png) ### A custom certificate for LinkedIn sharing With Synap, GRESB automatically issue a professional, [custom-branded certificates](https://synap.ac/docs/exams/create-and-manage-exams/3.-configure/certificates){rel=""nofollow""} featuring a QR code for easy verification. Candidates can also share their achievements on social media, particularly LinkedIn, therefore increasing the visibility and recognition of their certification. > *The customised certificate has been definitely a great piece of feedback from the end users. So when the users pass the exam, the certificate they get, they can share it on their LinkedIn profile.* ![custom-certificate.png](https://synap.ac/cms/custom-certificate.png) ### Sub-portals for creating clear user pathways To better serve distinct user groups, GRESB utilised Synap’s [sub-portal](https://synap.ac/blog/sub-portals-explained/) feature. This enabled the creation of separate areas for different use cases, such as learning and application processes. One sub-portal focused on the training and certification of real estate professionals, while the other supported B2B applications, such as applying to become a solution partner. > *The importance of having the sub portal there is just because they are really very different use cases, so having that separation is also really useful.* ![sub-portalling.png](https://synap.ac/cms/sub-portalling.png) ### APIs and Stripe integration to automate the purchasing journey GRESB leveraged Synap’s [APIs](https://synap.ac/docs/integrations/integrations-and-apis){rel=""nofollow""} to integrate the platform with their existing systems, including the use of Stripe. This allowed GRESB to automate the creation of discount codes for users who passed exams, ensuring a smooth and personalised experience for each participant. Additionally, APIs were used to automate candidate exam enrolment - once a user applied a discount code during the checkout process, they were automatically enrolled in the exam, eliminating the need for manual enrolment and enhancing efficiency. ### Delivering training courses on Synap GRESB is now consolidating all training materials within Synap, so that candidates can access training courses, educational materials, and the exam within a single platform, creating a seamless user experience. By leveraging Synap’s [course functionality](https://synap.ac/solutions/online-learning-platform/) and resource collections, GRESB can offer structured and asynchronous learning, enabling candidates to engage with materials at their own convenience. > *Obviously, if the training can be in the same platform or area as the exam. I think from a user experience perspective, it also just is pretty natural for that all to exist in the same place, so that was really the second step for us.* ## The results: Enhanced efficiency, recognition, and scalability The adoption of Synap has significantly enhanced GRESB’s certification process, providing measurable benefits in terms of efficiency, user experience, and future scalability. ### **Professional recognition** The exam improved benchmarking performance by providing users with the skills to navigate sustainability reporting effectively. This led to better decision-making, stronger sustainability strategies, and a competitive edge for professionals. The ability to issue verifiable digital certificates through Synap added value for GRESB’s certified professionals. Candidates could easily share their achievement on LinkedIn, enhancing their credibility and visibility within the sustainability and real estate industries. This also strengthened GRESB’s reputation as a leading certification provider. > *A lot of individuals use credentials to put it on their CV to show how well they know the GRESB assessments and reporting process*. ### **Enhanced user experience** Synap’s intuitive design makes it easy for candidates to navigate, access exams, and get instant feedback. Admins appreciate the platform’s flexibility, with reporting and analytics tools that allow quick tracking of performance across various areas. Anna also expressed satisfaction with gaining access to regular new platform features that enhance the exam process and workflows. > *I think that some of these other testing platforms are very dated. That's one thing that we get a lot of feedback of people saying that Synap is very easy to use... Synap is constantly evolving and having (access to) the new features being added is also great.* ### **Significant time savings while scaling** With automated grading and streamlined user management via APIs, Synap reduced the administrative workload for GRESB. The platform also simplified candidate registration, exam scheduling, and certificate generation, allowing the GRESB team to allocate their resources more effectively. > *The automation aspect of it...automated scoring and results, and not having to deal with that has been very, very useful as we scale up.* ### **Scalability for future growth** As demand for GRESB’s certification programme continues to grow, Synap has provided a platform that can scale effortlessly. The system supports increasing numbers of candidates while maintaining optimal performance, meaning GRESB can expand its certification programme without technical limitations. > *The potential for scalability and all these different use cases which, in the end, a lot of these cases have worked out. So, I think you guys have been very open for ideas as well.* ## Expanding GRESB’s certification programme for future success GRESB aims to expand its certification programme by introducing new topics and proficiency levels. Moreover, GRESB plan on using more of Synap’s exam features that are available, including Synoptic proctoring, to further enhance exam security and integrity. Additionally, GRESB plans to reach a broader audience using the multi-lingual feature, specifically a Chinese version of the certification programme, making it more accessible to international users. With these developments, GRESB is positioning itself for continued growth and success in the certification space. # Scaling 11+ exam tutoring using automations and user personalisation ## About Study Hat Study Hat, a popular UK-based education company, is is dedicated to globally supporting students in exam preparation, specialising in the 11+, SATS, GRE, and PSLE. Offering a rich array of resources such as video tutorials, question banks, mock exams, and progress reports, Study Hat is committed to delivering engaging online learning experiences to prepare students for their final exams. In our discussion with Hamzah, the visionary CEO of Study Hat, he shared how Synap transformed exam preparation, playing a significant role in the company's growth. ## Scaling **from Thinkific to Synap: Enhancing the learning and testing experience** Study Hat's transition from Thinkific LMS was prompted by the limitations of the former platform, which offered only basic functionalities, such as simple videos and rudimentary quizzes. Hamzah, noting the platform's lack of user-friendliness for students, described it as "unresponsive on phones and tablets" and plagued by "quite a few bugs." Recognising the need for a more robust and engaging platform, Study Hat **outgrew Thinkific**, prompting Hamzah to explore alternatives. Synap emerged as the optimal choice, offering a suite of features that not only met but exceeded expectations. > *With Synap, there were a bunch of different features that we could really utilise for our students. Timed quizzes were one of the main features for us and the layout looked really good as well.* Hamzah expressed the desire to provide students with a platform that "ticked all the boxes and was more of a level up from where we were," thus positioning Study Hat to evolve and enhance its educational offerings. ## **Seamless migration: Effortless transition to Synap** The shift from one system to another can be a complex process, often involving the meticulous transfer of existing content. However, Hamzah discovered that the onboarding process with Synap was remarkably straightforward and described it as “an easy process”. > *The interface is quite simple. I’m not technical but I was able to figure my way through the platform.* Study Hat successfully **transitioned to Synap within a few weeks**, seamlessly transferring all their material from Thinkific LMS. The streamlined process included the **bulk upload of 5,000 questions**, facilitated by a user-friendly [CSV question importer template](https://synap.ac/docs/quizzes/importing-and-exporting){rel=""nofollow""}. Synap's question importer efficiently managed the heavy-lifting, contributing to a swift and hassle-free migration for Study Hat. ## **Tailored exam preparation for diverse learning styles** Recognising the **diversity in learning preferences**, Hamzah prioritised flexibility at Study Hat to cater to individual student needs. Leveraging Synap’s versatile [quiz configuration settings](https://synap.ac/docs/using-synap/synap-students#quiz-settings){rel=""nofollow""}, learners now have the autonomy to choose their preferred learning approach. They can opt for "**practice mode**," receiving answers and feedback after each question, or select "**exam mode**," where results are revealed only upon completing all questions. > *Having that option to be able to choose between practice and exam mode is really good, some students prefer having the answers revealed and some don't. It's giving students the flexibility to learn in their own way.* Furthermore, Synap's dashboard provides valuable **post-quiz insights**, empowering students to refine their exam readiness. With the option for **automatic timing** in quizzes, students can gauge their pace, enhancing their time management skills and ensuring they effectively navigate real exams within stipulated timeframes. This tailored approach ensures that Study Hat's learners can optimise their exam preparation based on their unique learning styles and requirements. ![study-hat-insights.png](https://synap.ac/cms/study-hat-insights.png) ## **Engaging students with personalised learning** Whilst researching numerous learning platforms, one standout feature that drew Study Hat to Synap was its [**Spaced Learning algorithms**](https://synap.ac/docs/using-synap/synap-students#spaced-learning){rel=""nofollow""}. Synap's innovative algorithms automatically creates customised quizzes for learners, honing in on individual strengths and weaknesses derived from past quiz performances. > *With the Spaced Learning feature, there is a daily quiz involved. So they're able to come back to it and complete a new quiz every single day. And it gets students using it on a daily basis as opposed to a weekly basis.* The feedback on Synap's Spaced Learning algorithms has been exceptionally positive, with students actively engaging on a daily basis to prepare for exams. Students “really brush up on their skills and make a lot of progress very quickly”, by taking daily randomised quizzes, which challenges memorisation. This approach has proven highly effective in helping to maintain student’s engagement, refine their skills and make rapid progress. ![study-hat-spaced-learning.png](https://synap.ac/cms/study-hat-spaced-learning.png) ## Reducing tutor workload: Automated personalisation for enhanced learning Despite a repository of 5,000 questions for student practice, the manual tailoring of learning experiences for each student proved challenging for tutors. As Hamzah highlighted, "it’s impossible for us to say to a student - ‘hey, this is what you’re weaker or stronger on’". Synap eliminates this hurdle by **automating the personalisation process**, adeptly identifying a student's strengths and areas for improvement, thus reducing the tailoring workload required by tutors for every student. This dynamic approach also ensures that Study Hat's **content remains fresh**, eliminating the need to continuously create and upload new questions. This personalised and engaging learning experience has not only garnered praise from students and parents but has also contributed significantly to Study Hat's impressive customer retention rates. ## **Streamlining administrative tasks: Study Hat's success with Synap's Zapier Integration** Manually organising users can be a time-consuming challenge, particularly for a 24/7 online business experiencing rapid growth, as Study Hat did before embracing Synap. Recognising the need for efficiency, Hamzah conveyed his desire to the Synap team for a more streamlined administrative process, specifically in **automating the checkout procedure** for Study Hat's online resources. Leveraging Synap’s [Zapier Integration](https://synap.ac/docs/integrations/zapier){rel=""nofollow""}, Study Hat implemented a tailored workflow that seamlessly enhanced the user experience from checkout to the learning platform. ![study-hat-zapier-integration.png](https://synap.ac/cms/study-hat-zapier-integration.png) With the increasing demand for 'on-demand learning,' especially since the COVID-19 pandemic, instant access to educational resources has become imperative. Synap’s Zapier integration seamlessly **links the Study Hat portal to** [**WooCommerce**](https://synap.ac/docs/integrations/zapier/example-workflows#connecting-synap-to-your-online-store){rel=""nofollow""}. Now, users simply purchase their desired product from Study Hat's WooCommerce, and the Zapier workflow automates the rest, ensuring prompt access to the purchased product. > As soon as they purchase, literally, within seconds, they'll get that email with an invite to the platform and they can make their own account from there. Despite Hamzah's self-description as "non-technical," he found setting up the Zapier workflow remarkably straightforward. Since initiating their first "Zap", Study Hat has expanded its use of Zapier on Synap, proving instrumental in facilitating business growth. Given Study Hat's diverse product offerings for a global audience, a customised "Zap" was established, linking UK purchases directly with the UK user group within their portal. This strategic setup ensures that customers receive immediate access to the appropriate course, contributing to a seamless and personalised user journey. ### This is how Study Hat’s zap works: 1. User purchases product via WooCommerce 2. A zap automatically sends information to Synap about the user and product 3. User receives an instant email invite to set up their account 4. User creates an account and their new product is available immediately ## Study Hat and Synap: Elevating exam preparation through efficiency and personalisation As Study Hat continues to expand its global reach and offer a diverse range of exam preparation materials, the strategic implementation of Synap has propelled the company to new heights. Hamzah's aspiration for a more streamlined and user-friendly educational journey has not only been met but surpassed through Synap's automated processes and an easily accessible personalised testing experience. This approach has earned acclaim from both students and parents, cultivating daily engagement that plays a pivotal role in enhancing the effectiveness of exam preparation. # Moving from in-person to online certification exams in just 3 weeks ## About the American Academy of Osteopathy Providing quality medical education for its members, the American Academy of Osteopathy (AAO) is the leading US organisation in providing Neuromusculoskeletal Medicine & Osteopathic Manipulative Medicine (NMM-OMM). We heard from Dr. Lauren Noto-Bell, AAO’s Residency Program Director, who shared her impactful journey with Synap to deliver high-stakes, proctored exams since 2020 to the present date. ## Challenge #1: Shifting from in-person to online exams The advent of COVID-19 introduced significant disruptions, compelling AAO to pivot from traditional face-to-face exam delivery methods. Faced with this new reality, the academy initiated a search for online exam delivery solutions. AAO needed a swift implementation, to become operational and **launch within a matter of weeks** after selecting an exam platform. The search was initially overwhelming and stressful, exacerbated by the tight time constraints and this being the organisation’s **first time delivering exams online.** ## Challenge #2: Ensuring exam security Given the critical importance of **maintaining the integrity and security** of their NMM/OMM Resident certification exam, it became imperative to identify an online exam platform equipped with a robust proctoring tool. If proctoring measures could not be implemented, the necessity to cancel the exams for the entire 2020 year would have been inevitable. Therefore, the selected solution needed to guarantee the highest standards of exam security with proctoring, and **ensure the validity of the certification process**. ## The solution: A secure, tailored exam platform with outstanding support Following an extensive evaluation of multiple exam platforms, AAO made the strategic choice of adopting Synap as their comprehensive exam and proctoring solution, tailored to meet their specific requirements. > *We chose Synap because of the individualised service, attention to detail, reasonable pricing, and high level of professionalism.* The intuitive and user-friendly interface of Synap, described as “**easy-to-use**”, played a pivotal role in influencing AAO's decision to embrace the platform. Moreover, the Synap team facilitated a **seamless onboarding process** for AAO, demonstrating **continuous support** through regular check-ins and prompt communication. This proactive approach proved instrumental in ensuring a smooth transition from in-person to online exams in a short amount of time. > *The representative assigned to us was outstanding and very thorough. She tailored the experience to our needs and stayed in regular contact, to help mitigate any issues.* ## Saving hours of time with online automations In the seamless transition from traditional in-person exams to the digital realm using Synap, AAO harnessed the power of various automated features, significantly alleviating the workload for administrators and markers. Utilising Synap's [dynamic exam](https://synap.ac/docs/exams/create-and-manage-exams/creating-an-exam/dynamic-exams){rel=""nofollow""} functionality, AAO could effortlessly create varied exams for every user by **generating exams at random for a large pool of questions**. The exams maintained equity for all participants through equal weightings of questions, categorised based on various tags such as topics. The incorporation of multiple-choice questions allowed for the **automatic marking** of exams, streamlining the grading process and saving valuable hours for markers. Furthermore, the implementation of [**timed exams**](https://synap.ac/docs/exams/create-and-manage-exams/3.-configure/settings){rel=""nofollow""} ensured uniformity, providing every candidate with an equitable amount of time to complete the examination, thus reinforcing the principles of fairness and integrity in the assessment process. ## Robust proctoring: Reducing cheating and maintaining exam integrity In upholding the integrity of their examination process, AAO implemented robust proctoring measures, incorporating **continuous video and screen recording** to effectively minimise the risk of cheating. Prior to commencing the exam, candidates underwent an **ID check**, ensuring the validation of each member's identity and further fortifying the exam's security. The external proctoring team proved instrumental in **saving valuable hours** for AAO, as the team efficiently managed the proctoring process on their behalf, monitoring the candidates, and adding flags of suspicious behaviour. To affirm the authenticity of the examination results, the AAO team **reviewed the flags of suspicious behaviour**, making informed decisions to confirm or reject instances of cheating. By leveraging Synap for proctoring their exams, AAO instilled confidence in the security of their assessment processes, fostering a sense of assurance that their examinations were conducted with the utmost scrutiny and fairness. ## The results: 4 years of continued exams Within a swift three weeks, AAO successfully launched their first high-stakes certification exam online, showcasing a seamless execution of the proctoring approach that contributed to the overall success of the examinations. > *Synap came to our rescue when we needed a platform for computer-based testing, with a short turnaround time.* Despite the initial apprehension that often accompanies examinees when transitioning to online exams, AAO witnessed high satisfaction levels among their member with positive feedback: > I got great feedback from our examinees, who used the platform for educational testing. Following the COVID-19 pandemic, AAO has continued embracing Synap for their online testing needs, opting to forego the return to in-person exams since 2020. The sustained adoption of Synap for their annual certification exams has earned high praise, as AAO affirms their satisfaction: > We are very impressed with Synap and hope to continue working with them for our annual testing needs. # A 30% improvement in exam scores for medical students and doctors ## The Medical Defence Union The Medical Defence Union (MDU), renowned as the UK’s leading medical defence organisation, provides indemnification to doctors for incidents arising from their clinical care of patients. Seeking to elevate their offering for medical students and junior doctors, the MDU envisioned an a modern and innovative online assessment platform. The platform aimed to be a valuable resource for both new and existing members, empowering them to effectively prepare for their formal examinations. The MDU's dedication to the progression of medical education and the success of its members is showcased by the continued use and membership growth with Synap since 2018. ## The challenge: Meeting the demands of intensive medical education with limited time Addressing the dynamic demands of medical education, the MDU sought to enhance their member offerings with a solution that not only resonated with their audience but also proved valuable in the intense journey of student and doctor life. Navigating the **complexities of medical knowledge**, essential for safeguarding patient health, requires a deep and comprehensive understanding. In the face of **time constraints**, medical students and practitioners often find themselves in the midst of **cramming sessions** and seizing every available moment for study. Many have become familiar with the image of lugging hefty textbooks to hospital wards for impromptu study breaks, lingering in university libraries until the late hours, or hunched over a desk in their bedroom! The conventional method of **learning from textbooks** tends to be disengaging, fostering memorisation rather than the cultivation of in-depth understanding into the subject matter. ## The solution: An assessment platform designed by doctors Synap was **founded by two doctors**, James (CEO) and Omair (CTO), during their time in medical school, and emerged from the shared challenges faced by medical students and doctors during their academic journey. Synap was developed as a solution to make learning and exam preparation more interactive, engaging and impactful, and scaled quickly, with 1 in 4 UK medical students using Synap to prepare for their exams. Synap has established a longstanding partnership with **Oxford University Press** (OUP), globally recognised as a leading authority in medical publishing. Synap provides digitised versions of OUP’s widely acclaimed clinical assessment handbooks, held in high regard throughout the international medical community. > *Oxford University Press is delighted to be partnering with Synap to provide an exciting new platform to showcase our products. Our self-assessment content is already the cornerstone of a young medic’s revision, and our new collaboration will allow broader access to these high-quality resources through Synap’s innovative online study platform. - Sean, Medical Publishing Director, Oxford University Press* Recognising Synap's expertise in medical education and its collaboration with OUP, the MDU chose Synap as their innovative assessment platform. This decision aligns with the MDU's commitment to integrating cutting-edge tools with rich, expert content, ensuring a comprehensive and effective approach to medical education and examination preparation. ![mdu-oup-books.png](https://synap.ac/cms/mdu-oup-books.png) ## **Elevating engagement with dynamic question banks** The MDU enriched its member offerings by providing access to OUP's clinical assessment handbooks through comprehensive question banks. Leveraging Synap's innovative [exam preparation tools](https://synap.ac/docs/using-synap/synap-students#quiz-settings){rel=""nofollow""}, both students and doctors gained the flexibility to tailor their practice experience. In "**Practice mode**", users not only attempted questions but also **received immediate feedback**. This real-time feedback was intricately linked to each question, facilitating an instant understanding enhancement and addressing any misconceptions. > *I have found Synap incredibly useful as I find it a very intuitive platform to use for testing my medical knowledge. Further to this I find that the information provided as feedback when completing the questions is very easy to understand and manageable. The fact that it explains each of the answers separately is incredibly useful as well. - Adam, medical student* For a more realistic examination simulation, participants could switch to "**Exam mode**", receiving results at the end of the session. Alternatively, the "**Timed Exam mode**" closely mirrored the pressures of a live, timed exam, preparing users for the conditions they would encounter on the actual exam day. The utilisation of these diverse exam modes not only enhanced participants' understanding but also cultivated effective exam habits, contributing to a more robust and comprehensive learning experience. ## **In-depth performance insights with robust reporting** MDU members benefitted from a wealth of data and analytics through Synap's powerful [reporting tools](https://synap.ac/docs/exams/create-and-manage-exams/3.-configure/results){rel=""nofollow""}. Upon exam completion, learners received immediate, detailed feedback on their performance. The **tag breakdown bar chart** feature emerged as a valuable tool, allowing participants to pinpoint strengths and weaknesses across diverse categories, including subjects (e.g. Cardiology), topics (e.g. Cardiovascular disease), sub-topics (e.g. Arrhythmias), and question difficulty levels. For a holistic view of their progress, users could turn to the **progress line graph**, providing insights into the consistency of their performance across various tag categories. This comprehensive reporting not only enhanced self-awareness but also empowered members to refine their study strategies for optimal exam preparedness. > *I've been having such a hard time preparing adequately for any exam as a medical student and Synap has been such a great help. The quizzes are spot on and allow me to realize what I need to focus on more and what I already know. - Nikita, medical student* ## **Tailored learning with self-selection of question tags from questions banks** Upon reviewing their exam results and gaining insights into their strengths and areas for improvement, members were empowered to proactively enhance their knowledge. Leveraging Synap's versatile filtering system, learners could **[create personalised quizzes](https://synap.ac/docs/using-synap/synap-students#quiz-settings){rel=""nofollow""}** drawn from the extensive question banks. This intuitive system allowed users to **handpick specific question tags**, including subject, topic, sub-topic, difficulty, and skill, shaping a targeted quiz that precisely aligned with their focus areas. This tailored approach not only optimised learning efficiency but also provided a strategic and customised path for continuous improvement. > *I can take pre-made tests and make my own for very specific topic areas which is very useful in consolidating my knowledge. Overall, I would definitely recommend to anyone thinking about joining. - Eden, medical student* ## Optimising question practice with Spaced Learning algorithms To enhance the learning experience for MDU members, they were able to activate Synap’s intelligent [Spaced Learning algorithms](https://synap.ac/docs/using-synap/synap-students#spaced-learning){rel=""nofollow""}, designed for personalised question practice. This sophisticated algorithm meticulously tracks each question attempted by a candidate, applying Spaced Repetition principles to curate a **daily quiz tailored to the individual's strengths and weaknesses**. As learners consistently master questions, they progress from a 'Novice' stage to a 'Mastered' stage, with increasing intervals between repetitions, promoting long-term retention. In the event of an incorrect response, the algorithm strategically increases the frequency of displaying the question, offering more opportunities for focused practice. This bespoke learning approach enables users to concentrate on questions aligned with their current learning stage, **eliminating the guesswork and time wasted** on deciding what to focus on. ![spaced-learning-curve.png](https://synap.ac/cms/spaced-learning-curve.png) ## Synap's Spaced Learning yields a 30% improvement in scores Synap's Spaced Learning algorithms underwent rigorous testing at Brighton and Sussex Medical School, where a clinical study revealed **strong student support** for the system's extended use. Participants reported **increased engagement**, **enhanced learning**, and an overall **enjoyable experience**. > *Synap is helping my students to reinforce their knowledge of complex medical information. I know more about how my students, on average, use the excellent system. This is helping us to move forward with both educational best practice and educational research publications. - Harry, Professor of Physiology, Brighton & Sussex Medical School* Internal analysis further substantiates the effectiveness of Synap, showing a notable **15% improvement in score performance** for students who used Synap and selected their practice questions - an equivalent increase from a C grade to a B grade. Remarkably, those who combined Synap with the Spaced Learning algorithms witnessed an extraordinary **30% improvement in exam results**, equivalent to elevating a grade from a C to an A grade! ## **Empowering mobile learning for busy medical professionals** In catering to the demanding schedules of medical students and practitioners, MDU introduces a mobile-friendly learning approach. Through Synap's user-friendly **[iOS and Android apps](https://synap.ac/docs/integrations/synap-mobile-apps){rel=""nofollow""}**, members can now seamlessly incorporate practice questions into their busy daily routines. This innovation not only promotes flexibility in exam preparation but also liberates users from the burden of carrying hefty textbooks, facilitating on-the-go learning experiences. With this mobile solution, candidates gain the freedom to engage in continuous learning, making exam preparation an integral part of their dynamic lifestyles, available at their fingertips. ![respiratory-answered-incorrectly.png](https://synap.ac/cms/respiratory-answered-incorrectly.png) ## **Conclusion: Revolutionising medical education** In the ever-evolving landscape of medical education, the MDU has taken a pioneering leap towards transformative learning experiences with Synap. By addressing the challenges faced by medical students and doctors, Synap has emerged as an invaluable companion on their educational journey since 2018. From comprehensive question banks to leveraging the personalisation power of Spaced Learning algorithms, MDU members have witnessed a paradigm shift in their approach to exam preparation, and elevating exam performance to prepare them for their future careers. # From creating to launching recruitment exams in just 16 days ## About the provincial department Meet Rachel, the Deputy Director of a prominent provincial department in Ontario, Canada. Rachel takes us on a journey of innovation and efficiency as she shares her experience of using Synap to transform her department's recruitment process. With a **constant influx of candidates applying for a range of job roles** across the province, Rachel's organisation faced the challenge of hiring individuals with specific skill sets on a larger scale. Join us as we delve into Rachel's remarkable story, witnessing how she successfully transitioned her department from traditional face-to-face exams to online exams with Synap - in just 16 days! ## The challenge: Moving from in-person to scalable, online testing Rachel's department traditionally conducted one-to-one, in-person exams as a standard part of their hiring process. However, with the aspiration to implement testing on a larger scale throughout the entire province simultaneously, the conventional method of face-to-face exams posed significant challenges in terms of scalability. Rachel described the previous in-person exam approach as “not very efficient”, particularly with the requirement for **candidates to physically travel** to the organisation's building to complete the exam, which added an extra layer of time-consuming complexity. Additional inefficiencies occurred due to candidates applying to multiple areas within the province. This duplication of in-person exams not only **consumed valuable time for both staff and candidates**, but also hindered the overall efficiency of the hiring process. Faced with these obstacles, Rachel sought an online exam solution that would not only enhance efficiency, but also empower her team to scale and assess multiple candidates concurrently. ## Creating the exam for free in just two days As part of her organisation's modernisation journey, Rachel invested considerable time in her search for an online exam solution, recognising the significance of venturing into the realm of delivering exams online for the first time. Choosing Synap emerged as the optimal decision for Rachel, driven by the need for a solution that was not only “**fast and easy**”, but also user-friendly to ensure applicants felt comfortable using it for the first time. > *The building part was super easy. I am not a technologically savvy individual, but I was actually able to, on a weekend, build the test.* Synap's **14-day free trial** played a crucial role in Rachel's decision-making. This risk-free period allowed her to evaluate if Synap met her department's needs without financial pressure. With **access to exam features** during the trial, Rachel seamlessly replicated her traditional exams. Despite identifying herself as "not a technologically savvy individual", Rachel was pleasantly surprised at how easily she could add questions and build her exam over a brief weekend. This user-friendly experience solidified Synap as the ideal choice for her department's transformative journey. ## From exam creation to a live launch in just 16 days During the 14-day free trial, Rachel stated “the Synap team was great!” and described the support that she received, made the whole onboarding process “very easy”. Rachel found that whenever she had a query or question, she was able to use the live chat bot on her portal. She found that someone from the **Synap team was “always online”** and she received a response instantly, which expedited her exam setup process. > *The whole onboarding and getting everything out, and advising the individuals who would be taking the test, and providing support to our proctor, was absolutely excellent.* Rachel implemented the team's advice by initiating a **small pre-test** for applicants before their formal examination, ironing out any potential issues and familiarising candidates with the new system. Although she was anticipating challenges in delivering large-scale online exams, Rachel was thrilled to complete the entire process and launch her recruitment exams, just **16 days after her initial engagement** with Synap. > *We got everything up and running within the 14 days and then the onboarding (for candidates) started at day 16. So it was really, really impressive and something that we thought would be much more difficult to do on such a large scale.* ## Key features for success: Enhancing exam security and streamlining exam management ### **Secure exam delivery with Synoptic proctoring** Ensuring exam integrity was a top priority for Rachel, aiming to minimise opportunities for candidates to cheat. To mirror the conditions of their traditional in-person exam monitoring, where they utilised their own proctors, Rachel chose [Synoptic](https://synap.ac/docs/exams/proctoring/proctoring-with-synoptic){rel=""nofollow""} - Synap's integrated proctoring tool that allowed them to retain the **use of their own proctors**. Leveraging Synoptic's screen replay feature, proctors could closely monitor candidates, **observing their on-screen activities and mouse movements** in real-time. Moreover, the tool's **automatic breach detection**, provided a comprehensive count and specific timestamps within the footage, significantly streamlined the proctoring review process. This proactive approach to exam security not only upheld the integrity of the testing environment, but also offered a robust system for efficient monitoring. ### Creating exam marker groups with defined roles To facilitate a structured exam management process, Rachel utilised Synap's hierarchy of [user groups](https://synap.ac/docs/users-and-groups/user-types){rel=""nofollow""}, each assigned distinct access levels and roles. Her core team assumed the 'administrators' role, overseeing the creation, scheduling, and candidate invitations for the exam. In a strategic move, Rachel extended invitations to colleagues and an external agency, designating them as 'educators' with **limited permissions and access rights**. This hierarchical setup allowed for clear separation of responsibilities, such as creating a user group that focused solely on grading exams. This deliberate division of roles not only **minimised the risk of errors** but also **safeguarded the integrity of the exam questions**. The positive feedback received from both colleagues and the external agency attested to Synap's user-friendly interface and ease of use for completing their respective roles. > *A number of my team members as well as the outside agency that I used, all say the exact same thing - that it was very easy to navigate, easy to put in the marking, and to search people.* ### **Downloading results via CSV for compliance** When it came to managing exam results, Rachel valued the ability to effortlessly **[download all responses in a CSV format](https://synap.ac/docs/exports-and-reporting/attempts-exports){rel=""nofollow""}**. While Synap provided storage of the responses on her portal, Rachel's internal company protocols dictated the necessity to transfer results to their internal system. This requirement aligns with their hiring process, where retaining exam results for an extended period is crucial for **auditing purposes**, spanning several years. The ability to download results via CSV not only streamlined their internal processes but also **ensured compliance** and effective record-keeping for the long term. ## The results: 95% first time completion rates, with 100% of candidates completing their exam Rachel celebrated outstanding results from her exam initiative, with a remarkable **95% first-time completion rate** among her 200+ applicants. Even more impressively, the remaining 5%, who encountered personal internet connectivity issues, were accommodated with alternative exam dates, ensuring a flawless **100% completion rate** within a 6 day testing period. > *From our perspective, we say that it's like a hundred percent success because everybody who wanted to do the test, was able to do the test.* Moreover, Rachel was delighted to receive **positive feedback from candidates** who found the exam software easy to use, particularly for their first experience of online exams. > *We did not have any negative feedback from the candidates on using the application. In fact, we did get a few comments back that this was easy and they were glad that they didn't have to go to a place to do a test.* ## The future: Expanding to more exams and wider organisational adoption Rachel eagerly anticipates the ongoing use of Synap for **upcoming large-scale exams**, with two sets of exams already on the horizon. As the project leader who took a leap of faith to try a new approach with delivering exams online via Synap, Rachel's success has **attracted attention from other departments in her organisation**. The seamless setup and success of administering online exams, a first for her organisation, has garnered admiration particularly from the HR team. Recognising the impressive feat achieved without any issues, she has been approached by the HR team to share her experience of delivering online exams through a presentation. As such, Rachel envisions that Synap will be **widely adopted across more departments** in her organisation. > *Within our own organisation they're quite impressed. It takes a lot to move human resources into a new area…they've asked for a presentation on how I was able to get this up and running.* # Remote medical device training for clinicians with Isansys ## Delivering reliable, quality medical device training to clinicians all over the world Isansys is a world-leading digital healthcare company which has developed a scalable patient monitoring platform. Isansys wanted an online platform that would complement their high-quality face to face training and help them onboard new clinicians to their patient devices. Our challenge was to help Isansys reinforce face-to-face training, with high quality and engaging online learning. We needed to do it in a way that would work in a hospital setting, for a busy workforce who don’t have a designated desk or a set time that they could complete the training. ## Keeping clinicians engaged with microlearning With Synap, Isansys were able to break their training down into short digestible sessions that could be done on the go and easily picked back up after a break. Synap is incredibly easy to use and manage, so clinicians don’t have to waste time trying to locate their training materials. This means more time is spent engaging with the content. We worked with Isansys to include small ‘micro assessments’ throughout their training. We ensured that users were engaging with content and understood each aspect of the device before they progressed. Synap offered expert advice on best practices for developing engaging content and how to organise items logically to boost staff engagement with their training. ## GDPR compliant As the training platform would be used in hospitals, Synap’s system needed to be safe and secure so that it would meet the standards of hospital regulations. # Growing from in-person training to online courses for the first time ## About PurpleBee PurpleBee, originating as an early years nursery in Cambridge, UK, has blossomed into a distinguished chain of award-winning nurseries. Recognising the pivotal role of staff training and program offerings in their success, Linda, the CEO of PurpleBee, set her sights on expanding these effective methodologies. In pursuit of scalability, Linda and Gemma, the e-Learning manager, strategically leveraged Synap for their courses. We had the opportunity to engage with Linda and Gemma to gain insights into how integrating Synap into their training framework facilitated the seamless transition to online scaling while maintaining the high standards set by face-to-face training. ## The challenge: From in-person training to online courses PurpleBee faced the challenge of venturing into the realm of online courses, each spanning a substantial duration of 2-6 months. Their specific requirements encompassed a Learning Management System (LMS) equipped with built-in **authoring tools**, a **comprehensive content library** to host materials, and **SCORM** compatibility. These features were crucial for creating, uploading, and efficiently managing their course content. As this would be their **first venture** into delivering online courses, PurpleBee were understandably overwhelmed with LMS options and considering how best to implement their training in an effective manner. ## The solution: Interactive and engaging courses Once PurpleBee had created their **SCORM courses**, they easily uploaded them into Synap. These courses employed various online teaching methods, including drag-and-drop fields, to make the learning process fun, interactive and engaging. The theory element was complemented by a comprehensive **quiz at the end** of each topic to gauge understanding. A notable feature by Synap was the ability for candidates to **upload documents** directly to the e-learning course, facilitating the submission of evidence for their portfolios. This consolidated approach ensured that knowledge development and submission of work occurred within a unified platform, simplifying the learning journey for both candidates and coaches. Recognising the extended duration of PurpleBee's courses, spanning 2-6 months, the focus was on fostering a supportive learning environment. PurpleBee designed **courses with breakpoints**, enabling expert coaches to assess learner progress and schedule calls or meetings to discuss individual advancements, thereby enhancing the overall learning experience. > *As a startup company, having Synap as our tech partners has been invaluable in helping us to create an online learning environment that is both innovative and agile. They continue to be incredibly supportive as we continue to develop and grow.* ## **Empowering personalised earning through diagnostic tools** Central to PurpleBee's distinctive training approach is the customisation of learning experiences for each individual. In face-to-face training, this is normally achieved by enquiring about individual preferences and objectives, followed by assigning tasks tailored to their responses. Transitioning this personalised approach to an online platform required the integration of a tool capable of posing targeted questions and categorising individuals based on their responses. In collaboration with PurpleBee, we devised an innovative online survey seamlessly embedded within the course structure. This survey not only gauges user responses but also generates a comprehensive score reflecting their strengths and areas requiring improvement. This personalised scoring system empowers learners to strategically plan their future learning endeavours based on a nuanced understanding of their individual strengths and weaknesses. > *We feel confident we can go to the Synap team to present an idea or request a system feature and they are keen to explore the options with us.* ![pb-indicators-radar-chart.png](https://synap.ac/cms/pb-indicators-radar-chart.png) ## Expanding their market reach by scaling with an e-Commerce PurpleBee extends its reach by directly selling courses to individual learners and Early Years institutions through an integrated[**e-Commerce system**](https://synap.ac/docs/integrations/zapier/example-workflows#connecting-synap-to-your-online-store){rel=""nofollow""}. A distinctive feature of PurpleBee's approach is the provision of free, taster courses, serving as entry points to more comprehensive, fully accredited, and certified courses. Through the e-commerce platform, PurpleBee exercises full autonomy, tailoring course prices, images, and descriptions to align with their unique vision and strategy. This flexibility empowers PurpleBee to present and deliver their courses in a manner that best suits their objectives and resonates effectively with their target audience. ![pb-integrated-ecommerce.png](https://synap.ac/cms/pb-integrated-ecommerce.png) ## **Creating a cohesive brand experience with white-labelling** PurpleBee strategically utilised Synap's white-labelling features to establish a fully branded environment. By incorporating a **custom domain**, they seamlessly integrated their Synap portal with their website. This streamlined the process for candidates navigating from the website, purchasing packages through their eCommerce system, and promptly accessing the PurpleBee branded portal. Taking customisation a step further, PurpleBee removed all Synap [branding](https://synap.ac/docs/portals/portal-settings/general-and-branding){rel=""nofollow""}, replacing it with their distinctive **logo, color schemes**, and phrasing. Furthermore, they integrated a **custom email provider** to ensure that all communication originated from their own email addresses. This attention to detail resulted in an instantly recognisable and fully branded experience for their users, creating a seamless journey from start to finish. > *As we are a relatively new company who are at the beginning of a journey with interactive learning we feel confident Synap have, and will continue to, support us well along the way.* We collaborated with PurpleBee to develop an online survey that would be integrated into the online course and provide users with a score based on their responses. This score would identify their areas of strength and weakness, allowing them to strategise their future learning. ## **Conclusion: Elevating Learning with PurpleBee and Synap** PurpleBee's commitment with Synap spanning more than five years, has helped streamline their transition to online courses and scale their business, by offeirng a branded, personalised and engaging learning environment. In essence, PurpleBee's collaboration with Synap exemplifies a holistic, transformative approach to education, positioning them as pioneers in the dynamic realm of online learning for early years practitioners. # Secure & accessible online certification exams for association members ## NASW-GC: Enhancing certification excellence in social work The National Association of Social Workers Georgia Chapter (NASW-GC) is part of the larger National Association of Social Workers, the world's largest professional association for social workers. As a membership-based organisation, NASW-GC provides essential services such as continuing education and advocacy to help social workers meet licensing requirements. This includes a certification process for social workers to become certified supervisors through a 2-4 day course and exam, making a secure and accessible online exam platform crucial. In this case study, we spoke with Cheryl, the Executive Director at NASW-GC, about her experiences of delivering [certification exams](https://synap.ac/use-case/certification-exams/) on Synap since 2023. ## The challenges of needing an easily accessible platform As many of their members are working professionals with demanding schedules, NASW-GC needed an online exam platform that candidates could access at their convenience. Additionally, their social workers have varying levels of technological proficiency, meaning they needed an easy-to-use system. Additionally, they wanted a solution that would allow monitoring and facilitate exam retakes, while providing a professional testing environment to uphold their high standards for certification. ## Choosing Synap for a user friendly exam experience NASW-GC explored multiple platforms before selecting Synap. Cheryl conducted extensive research and reached out to internal organisations for recommendations. However, many of the suggested platforms did not meet their needs. Synap stood out due to its accessibility, ease-of-use to deliver certification exams, and strong customer support. The platform provided an intuitive experience for both administrators and exam takers, making it the ideal solution. > *I looked through a lot of different platforms and Synap worked for me. I was looking at it as a student who've been through education systems numerous times. I was looking for a platform that I could manage, that was easily accessible, that I could get in and wouldn't feel that I would be lost with the technology.* ![social-work-exam-min.png](https://synap.ac/cms/social-work-exam-min.png) ## Meaningful support and guided onboarding Once NASW-GC decided on Synap, the onboarding process was smooth and efficient, thanks to Synap’s helpful customer success team. Synap’s clear guidance and ongoing support made it easy for them get started and launch: - **User-friendly setup**: Cheryl, despite not being a tech expert, found Synap easy to use. With support from the Synap team, she quickly became proficient in creating exams and managing the system. > *Will has been excellent and I praise the staff, anyone that I've spoken with, and I mean either through messaging in person, or actually messaging through the platform - great! They take pictures, everything that someone might need. And I can't express how much that means to me.* - **Comprehensive training**: The Synap team provided step-by-step tutorials and [help guides](https://synap.ac/docs){rel=""nofollow""} ensuring Cheryl and her team could confidently set up and administer exams. - **Seamless communication**: Despite the time difference, Cheryl received prompt responses to inquiries which reinforced her confidence in the Synap platform. > *If I put in a message or I send an email, I get a response right away, which means a lot to me. I'm big on customer service, and so getting a response and then getting accurate answers and someone to take you through step by step, is one of the benefits and why I enjoy working with the Synap team.* ## The comprehensive features that met NASW-GC’s needs Synap provided a robust solution to NASW-GC’s challenges by offering key features tailored to their needs. ### **Retake exams** As part of NASW-GC’s certification process, they have to offer participates an opportunity to retake. Candidates who fail the exam are allowed two [retakes](https://synap.ac/docs/exams/create-and-manage-exams/3.-configure/resits){rel=""nofollow""}, ensuring they have multiple but limited opportunities to meet the certification requirements. Synap’s retake feature meant they could automate this process, if a test-taker fails, they’re automatically enrolled into a retake exam, which reduces the administrative burden for scheduling retakes. This process assured Cheryl and her team that only competent candidates are certified. > *The ability to retake exams and maintain an 80% pass rate ensures that only well-prepared professionals receive certification.* ### Automatic grading Synap’s [grade feature](https://synap.ac/docs/exams/create-and-manage-exams/2.-build-exam/grades){rel=""nofollow""} meant they can enforce a strict 80% pass threshold, maintaining the credibility of the certification process. The system automatically calculates the grade, eliminating the risk of human error and significantly reducing the administrative workload. ### **Flexible exam scheduling** NASW-GC needed a solution that could accommodate their candidates busy professional schedules, as they are people already working in their field. Synap’s [scheduling feature](https://synap.ac/online-exam-platform/delivery/) allowed them to easily set an exam window of three weeks, allowing candidates to complete the exam at a time that was convenient to them. ![social-work-exam-schedule-min.png](https://synap.ac/cms/social-work-exam-schedule-min.png) ### **Analytics** Synap provides in-depth [reporting and data analysis tools](https://synap.ac/online-exam-platform/analytics/), helping NASW-GA assess how candidates perform, understand pass/fail rates, and extract valuable insights into questions for continuous improvement. > *The analytics help us see where candidates struggle the most, so we can improve our training materials.* ### **Synoptic proctoring** Synap offers remote monitoring features, ensuring that exams are conducted with integrity. NASW-GC chose to use the [Synoptic proctoring](https://synap.ac/online-exam-platform/proctoring/) solution, to observe test sessions and monitor is candidates breach any rules for example, opening a new tab. This meant they can uphold professional standards. > *With Synap’s monitoring tools, we can ensure exams are conducted fairly and maintain the credibility of our certification process.* ![proctor-review-min.png](https://synap.ac/cms/proctor-review-min.png) ## The results: Secure and seamless certification processes Using Synap has significantly improved NASW-GC’s certification process. Candidates experience a seamless and user-friendly exam platform, increasing accessibility for all users, including those less familiar with digital tools. > *Synap has made it so much easier for our candidates to take their exams without technical difficulties.* Candidates taking the exam have had a positive experience using Synap for their certification. Cheryl highlighted that social workers, who are often vocal about their experiences, have not provided any negative feedback about the platform. > *Let me say that social workers are trained to use their voice! The fact that we don't receive any complaints about the system, its wonderful!* The ability to track performance through analytics has enhanced the organisation’s ability to refine and improve their courses. The inclusion of proctoring features has helped maintain examination integrity, reinforcing the credibility of the certification program. > *it's just a great tool, and it happens to work for me as an executive director and for those that I'm working with, so the social workers in the state.* ## Presenting Synap to their governing body After being with Synap since 2023, NASW-GC plans to continue leveraging Synap for their certification exams due to its ease of use, strong customer support, and valuable features. They intend to recommend their certification course and exam to their governing body as the standard for social workers seeking supervisory roles. Cheryl is preparing a report, backed by test statistics and results from Synap, to submit to their national office. With Synap playing a key role in their state's certification process, they hope to see its integration into official state regulations. # 85% first time exam completion rates despite country-wide internet outages ## About the University of the Free State Founded as one of South Africa's pioneering institutions of higher education, the University of the Free State (UFS), has over 30,000 students, across three campuses. Among the faculties is the esteemed Faculty of Law at UFS, which orchestrates an annual rite of academic passage for its students through a rigorous combination of high-stakes, multiple-choice and written examinations. We engaged with Henda, the Program Director at UFS’s Faculty of Law, who shared her transformative journey of integrating Synap for their remote exam delivery since 2020. Henda delves into how she used Synap to enhance the security and efficiency of the exams, despite facing numerous hurdles with country-wide internet blackouts and the disruptive impact of COVID-19. ## The challenge: Navigating COVID-19 restrictions and low internet bandwidth The advent of the COVID-19 pandemic **disrupted the tradition of face-to-face exams** at UFS, prompting the need for a paradigm shift in examination methodologies. Transitioning to online exams became an imperative, albeit a daunting one. The unique challenges faced by UFS were accentuated by South Africa's susceptibility to **frequent internet outages** due to 'load shedding'—a controlled measure designed to safeguard the electricity power system from a total blackout. This, compounded by **poor network connections** and **slow internet speeds**, presented a formidable obstacle. In the midst of these challenges, Henda grappled with the pressing question of whether the institution could **seamlessly execute online exams with proctoring**. The concerns revolved around the reliability of low internet bandwidth environments and the potential impact on the exam's validity, user experience, and security. In this context, Henda sought an exam platform that could navigate the intricacies of low internet bandwidth scenarios while preserving the integrity and effectiveness of the examination process. > *During our examinations we had stage 4 loadshedding (this means that our national electricity provider cuts the electricity grids across the country for 3 hours at a time 4 times a day). The impact this had on a normal examination and the stress levels of our students were immense. But, this team got every single student through the exam with a professional attitude, support and kindness.* ## The solution: Reducing the risk of cheating To deliver the exams securely, Henda strategically harnessed a suite of **anti-cheat methods** within Synap, designed to minimise the ability for students to cheat. A pivotal step involved the **disabling of copying and pasting**, a tactical move aimed at reducing any attempts by students to share questions or resort to online searches. By restricting the pasting of pre-saved responses in written questions, Henda instilled a commitment to genuine, original work among the students. The implementation of **[timed sections](https://synap.ac/docs/quizzes/creating-a-quiz/sections#sections){rel=""nofollow""}** introduced an additional layer of security, strategically locking candidates out of each section once the allocated time had elapsed. This not only prevented the unauthorised viewing of previous questions but also acted as a deterrent against any potential leakage of information. > *I was blown away by their professionalism, their ability to accommodate any and all (and even strange) request, and their willingness to assist and to provide an amazing professional service in very stressful conditions.* **Questions and multiple-choice options were [randomised](https://synap.ac/docs/exams/create-and-manage-exams/creating-an-exam#settings){rel=""nofollow""}** within sections. This shuffling ensured that the order in which questions appeared varied, adding an element of unpredictability that further minimised collaborative efforts among students. Furthermore, Henda embraced the strategy of allocating **different variations of the exam** to students. This deliberate diversification ensured that each student received a distinct version of the exam, creating a formidable barrier against collaboration and rendering any coordinated attempts to undermine the exam's integrity significantly challenging. In this way, Synap's multi-faceted anti-cheat measures added several layers of security, instilling confidence in the validity and authenticity of the examination process. ![ufs-group-variants.png](https://synap.ac/cms/ufs-group-variants.png) ## **Navigating internet hurdles: Ensuring a seamless exam experience** Henda, coupled with the Synap team, wanted the exam-taking experience to be as stress-free as possible for students who would lose connectivity. Anticipating the possibility of internet disruptions, the Synap team collaborated closely with UFS to proactively address instances of load shedding. The approach included conducting **initial mock tests**, not only to familiarise students with the platform but also to enable the Synap team to identify individuals most susceptible to potential internet failures. A key feature that played a pivotal role in this endeavour was the **auto-saving of answers** functionality. This ensured that in the event of a student losing internet connectivity, their progress in the exam was automatically saved. Consequently, students could seamlessly resume the exam from where they left off once connectivity was restored, mitigating the impact of interruptions on their overall exam experience. This approach underscored a commitment to **inclusivity, adaptability, and resilience** in the face of unpredictable internet dynamics, ensuring that the exam process remained **robust and fair** for all students. > *I got glowing reviews from students. We all sing the praises of this programme and the kind people behind it.* ## Monitoring student activity with low-bandwidth proctoring Given the limitations imposed by low-internet bandwidth capabilities and the recurrent challenges posed by internet blackouts from load shedding, traditional proctoring methods of continuous video recording were deemed impractical. In response, Henda pivoted towards the implementation of Synap’s **proctoring tool**, specifically crafted to operate in low-connectivity environments. This innovative approach significantly reduced the internet bandwidth required compared to continuous video recording. > *It was incredibly easy to use. There are so many useful features, e.g. the recording of the examinations and the clear instructions, made this program ideal for our first online examinations.* The result was an enhanced experience for students, **free from disruptions**, while empowering Henda to **effectively monitor** and oversee student activities throughout the examination process. This adoption of a low-bandwidth proctoring solution not only tackled technical constraints in the internet landscape but also showcased a forward-thinking approach, leveraging technology to ensure **exam integrity and security**. ## **The results: 85% first time completion rate** With Synap, UFS were able to deliver 8 different exams, with multiple variations of each, to over 850 of their law students. Harnessing the capabilities of Synap, UFS achieved a remarkable feat, successfully administering a total of 8 distinct exams, each offering multiple variations, to over 850 law students. Henda was thrilled that 85% of students completed their exams on the first attempt, despite the vast majority experiencing connectivity issues. The Synap team continued working with Henda to ensure the remaining 15% of students, who’s internet connection cut out for the remainder of their exam, were able to complete the rest of their questions at a a later, more opportune time. These results demonstrate UFS and Synap’s commitment to providing an equitable and successful examination experience for all participants. > *This company made the 2020 academic year, that brought unparalleled challenges in tertiary education, a success.* ![ufs-exam-report.png](https://synap.ac/cms/ufs-exam-report.png) ## Three years on: Elevated exam delivery with more security Even as the post-pandemic era witnessed the return to physical campuses and lecture halls, UFS has continued its partnership with Synap for the administration of high-stakes exams, marking an impressive milestone of successfully delivering **8,000 exams in the year 2023** alone. Throughout the year, students at UFS have experienced a seamless exam process, relying on a system that has become **familiar and reliable**. The sentiment echoed by Henda encapsulates the prevailing satisfaction: > *If I hear of the examination experiences that so many of the other universities had I am so lucky that I found this company. I am never going back to writing a paper-based exam and I will not use another examination provider.* Synap's proctoring tool, now evolved into the sophisticated **[Synoptic](https://synap.ac/docs/exams/proctoring/proctoring-with-synoptic){rel=""nofollow""}**, has emerged as the quintessential solution for examinations conducted in low-bandwidth environments. Introducing features such as **screen recording** and secure **lockdown mode via Synoptic's desktop app**, Synoptic further fortifies the examination process, significantly reducing the risk of cheating. To empower Henda in her oversight role, the system **automatically tracks breaches**, enabling her to allocate her time strategically by focusing on footage where breaches occur. In a continuous effort to refine and optimise the monitoring process, the Synap team has introduced **regular webcam and laptop screenshots**, presenting an efficient, low-bandwidth, and cost-effective alternative to continuous video monitoring. This feature is poised and ready for implementation in UFS's upcoming exams in 2024, underscoring a commitment to innovation and ongoing excellence in exam delivery. # Changing from physical testing centres to delivering global online exams ## UK Flour Millers: A century of educational excellence UK Flour Millers, the trade association representing the UK flour milling industry for the past 150 years, plays a crucial role in maintaining industry standards, education, and training. As part of their educational initiatives, they deliver professional qualifications through examinations. However, their reliance on traditional in-person exams presented challenges with complex test delivery logistics, security issues, and a tonne of admin work. ## The challenge of paper-based exams UK Flour Millers faced significant challenges with their paper-based exams conducted within physical testing centres, which Steve described as “very old school” and “traditional”. This approach created numerous logistical issues. The process involved **multiple manual stages**, **leading to inefficiencies and considerable administrative work**. 1\. Staff had to manage the physical papers, ensure their secure delivery and return, and manually enter data into the system. 2\. Papers would get scanned and emailed back to Steve. 3\. Steve would then redistribute completed exams to the examiners for marking. 4\. Once graded, the results were sent back to Steve to input into a database. This created **multiple opportunities for errors and delays**, making the entire process quite admin-heavy. > We would send out exam papers at a set time that go to exam centres. People would have to travel, maybe a day, to the British Consulate in different countries, pay a heavy fee, and then travel back. Complicating matters further was the dispersed nature of their workforce. Employees were stationed in remote areas with **limited access to central facilities**, making it difficult to coordinate exam schedules. “We've got people in the middle of the outreaches of St. Lucia, in the outback in Australia, and Papua New Guinea,” Steve highlighted. The irregular and long working hours in these locations further exacerbated the challenge, making it difficult for employees to participate in scheduled exams at a physical testing centre. ## Discovering Synap: The perfect solution for accessibility and security After evaluating various online exam systems and reading numerous reviews, Steve found Synap to be the perfect fit. He was particularly impressed by Synap's [strong reputation](https://www.capterra.com/p/179077/Synap/reviews/){rel=""nofollow""} built over the years. Reflecting on his decision, Steve mentioned, “Synap’s customer service, their background, and the positive reviews really stood out.” When making their decision, **UK Flour Millers prioritised accessibility and security**. Steve shared his thoughts on why Synap’s [accessibility features](https://synap.ac/blog/inclusive-and-accessible-online-exams/) are so important - “My background is removing barriers to learning, making things accessible, so accessible anytime, anywhere, that suits the individual”. > Their adaptive learning features and comprehensive analytics tools were particularly attractive as they allow us to personalise learning experiences and gain insights into exam performance. Synap’s reputation for excellent customer support and their ability to scale with our growing needs also played a significant role in our decision. For security, Steve particularly appreciated Synap’s **robust security features** with its own proctoring tool called [Synoptic](https://synap.ac/docs/whats-new/big-features/synoptic){rel=""nofollow""}. “Security is really, really important to us. We could use Synoptic, which was a lighter (proctoring) version, but we still get quality invigilation process.” Finally, Synap also ticked the boxes from a financial perspective, proving to be a **cost-effective investment**. “Financially, it works out really, really well for us as well. It's a fair product for a fair price.” ## Successful implementation with expert support Implementing a new system can often be a daunting task, but UK Flour Millers found the transition to Synap to be incredibly smooth. The onboarding process was well-structured and thoroughly supported, making it easy for both staff and participants to adapt to the new platform. > The onboarding process with Synap was seamless and well-supported. Their team provided comprehensive training and resources that made the transition smooth for both our staff and participants. Aidan, a Technical Account Manager here at Synap, was particularly praised for his exceptional service. “Aidan's been absolutely amazing. Nothing's too much. And it's always done with a smile. He's just consistently confident and happy and couldn't do enough.” > They were responsive to our queries and worked closely with us to tailor the platform to our specific requirements. This collaborative approach helped us to quickly integrate the new system and start seeing the benefits almost immediately. ## Transforming exam management with automation, security, and global accessibility Synap transformed the examination process at UK Flour Millers by significantly reducing manual workload through automations. Steve emphasised, “The big ones are the automation, automated grading, and automated feedback.” UK Flour Millers also took advantage of Synap’s powerful features, including [sub-portals](https://synap.ac/docs/whats-new/big-features/sub-portals){rel=""nofollow""} and [educator permissions](https://synap.ac/docs/users-and-groups/permissions){rel=""nofollow""}, which greatly enhanced their exam management capabilities. ### Addressing exam administrative burden One of the primary challenges UK Flour Millers faced was the extensive administrative burden associated with their paper-based system. Synap streamlined this by **automating many of the manual processes**. Previously, staff had to handle physical papers, ensure their secure delivery and return, and manually enter data into the system. This was not only t**ime-consuming** but also **prone to errors and delays**. Synap's **[automated grading system](https://synap.ac/docs/exams/create-and-manage-exams/3.-configure/results#release-results){rel=""nofollow""}** alleviated these issues. With automatic grading, examiners no longer needed to manually mark papers. Instead, the system provided **instant, accurate results, which were immediately available for review**. This significantly reduced the time and effort required to manage exams and allowed staff to focus on more critical tasks. ### Ensuring secure exam delivery and proctoring Given the high-security measures required in the food industry, ensuring the secure delivery and proctoring of exams was a significant challenge. Synap’s robust proctoring tool, [Synoptic](https://synap.ac/docs/whats-new/big-features/synoptic){rel=""nofollow""}, provided a **secure yet user-friendly invigilation process**. This tool ensured the integrity of the examination process while maintaining a seamless experience for users. Synoptic allowed UK Flour Millers to monitor exams in real-time, reducing the risk of cheating and ensuring that the exams were conducted fairly and securely. They used Synoptic’s [screenshot feature](https://synap.ac/docs/exams/proctoring/proctoring-with-synoptic/reviewing-synoptic-sessions#captures){rel=""nofollow""}, which captures periodic webcam and desktop screenshots, to **uphold security throughout the exam process**. This was particularly important given the proprietary information and sensitive nature of the food industry, where protecting secrets and maintaining high standards is crucial. ### Delivering worldwide exams The dispersed nature of UK Flour Millers' workforce, with employees stationed in remote areas, posed another significant challenge. Traditional paper-based exams required employees to travel to centralised locations, often incurring significant time and financial costs. Synap addressed this by providing a flexible, online platform accessible from anywhere in the world. > One of the key challenges was the logistical complexity and cost of administering paper-based exams to participants who are spread across various locations. We wanted to ensure our exams remained relevant and accessible in a digital age. With Synap, employees could **take exams on their own device at their convenience**, regardless of their location. Steve noted, “We've got people in the middle of the outreaches of St. Lucia, the outback in Australia, and Papua New Guinea.” This flexibility allowed employees to **fit exams into their irregular and long working hours**, making it easier for them to take their exams. Feedback from both staff and candidates highlighted the **improved accessibility and user-friendly interface**, significantly enhancing the overall examination experience. ### Providing tailored feedback Customisation was another significant advantage of Synap. The platform allowed UK Flour Millers to **tailor feedback and guidance to individual learners**. > You can also customise it for the individual. You could say, I can see you're struggling with these types of questions throughout the paper. Go and do this, or speak to your mentor, or book a time for a tutorial. The ability to provide **[instant, detailed feedback](https://synap.ac/docs/exams/mark-attempts#feedback-to-candidate){rel=""nofollow""}**was particularly valuable. Synap allowed for immediate responses to student submissions, enabling instructors to include explanations, guidance, files and links directly in the feedback. ### Integrating with existing systems The integration of Synap with UK Flour Millers' existing systems using APIs, notably FileMaker, proved instrumental. This integration ensures centralised data management, **automating the upload of exam results** directly into FileMaker. > Traditionally, examiners would mark papers, send results to me, and I'd manually upload them. Now, marks are uploaded seamlessly, eliminating downtime. This streamlined approach not only saves time but also enhances reliability by **reducing administrative overhead and minimising the risk of errors** in data management, making the entire process more efficient and reliable. ### Streamlined administration with custom educator permissions UK Flour Millers uses Synap's custom [educator permissions](https://synap.ac/docs/users-and-groups/permissions/educator-permissions){rel=""nofollow""} to streamline their administration. They **divide staff into content creators and moderators**, ensuring that some focus on creating exam questions while others concentrate on grading. **User groups are created for specific companies**, allowing visibility only to their respective mills. Combining the use of educator permissions and user groups ensures that **question content and user data remains secure**, and enhances operational efficiency by allowing staff to focus on their key role within the examination process. ### **Tailored learning with sub-portals** UK Flour Millers uses Synap's [sub-portals](https://synap.ac/product/#subportals) feature, combined with educator permissions, to streamline exam management and user access for their overseas clients. By creating **unique, branded sub-portals** for each client as branches from the main UK Flour Millers portal, clients can manage and invite their own users while being restricted from altering exam content. This setup ensures a consistent and **controlled exam delivery process** that meets UK Flour Millers' testing standards across all regions. Each client group, whether located in different countries or regions, has exclusive access to relevant training materials and exams through their dedicated sub-portal. This approach enhances privacy and security while facilitating efficient administration tailored to each client's specific needs. ![subportal.gif](https://synap.ac/cms/subportal.gif) ## Positive feedback from tutors and students Since UK Flour Millers have implemented Synap, feedback from both students and instructors has been overwhelmingly positive. Students returning to education after a hiatus have found the system remarkably accessible and user-friendly. > They love it. They like the system. Some are what I would refer to as a returning learner, so making it really easy, easy to access, easy to manage, is really important for them Tutors and examiners have also responded positively, recognising the system’s benefits. “The feedback from the tutors and examiners is positive. They appreciate how the system is evolving and find it essential to enhance engagement.” ## What’s next for UK Flour Millers? Looking forward, UK Flour Millers plans to expand the types of assessments available through Synap. "We plan to expand our use of Synap by incorporating more interactive and multimedia resources into our training modules to make learning even more engaging.” This includes using video clips followed by case study questions, adding a dynamic element to the learning process. > We've got a fantastic platform with Synap, we're really, really, really happy with it. Steve highlighted the broader ambitions for the platform: "We are also exploring the possibility of using Synap’s advanced analytics to further personalise learning paths for our participants. Additionally, we aim to develop more comprehensive training programmes that leverage the platform's capabilities to support ongoing professional development in the milling industry." The future holds exciting possibilities for leveraging Synap's capabilities to further improve training outcomes. # A custom algorithm achieving 98% accuracy in predicting exam outcomes ## About the University of Law The University of Law (ULaw), founded in 1876, is one of the leading providers of legal education. With an extensive global presence, ULaw operates across **20 locations worldwide**, serving thousands of students annually. In response to significant changes in the examination format for assessing law students, ULaw actively sought an innovative online assessment platform for a strategic partnership. This case study explores how ULaw has successfully adapted to the evolving assessment landscape by leveraging a customised online testing solution, developed in collaboration with Synap. ## The challenge: Adapting to new standardised testing requirements In the field of law, a significant change is underway as the Solicitors Qualifying Examinations (SQE) replaces the longstanding Legal Practice Course (LPC), completely reshaping the traditional route to qualification. This posed a formidable challenge for all law universities, including ULaw, which required: - **Quick adaptation to the curriculum** to integrate the new educational and assessment landscape. - **Supporting students to pass their exams first time**, given the high fees of legal education and frequent sponsorship by law firms. - **Reaching a broader student demographic**, as the new SQE format removes the requirement to attend university to qualify as a solicitor, opening doors to global access. Recognising these challenges, ULaw sought an online assessment partner to maximise student assessment success. > *The University is delighted to announce Synap as our exclusive partner in providing the online learning platform for the SQE 1 assessment and our new BPC programme.* ## The implementation: Partnering with Synap ULaw wasn’t simply seeking an online tool; they were looking for a true partner **-** one with the expertise to deliver online assessments securely and effectively, with the flexibility to **customise the platform to meet their unique requirements**. The partnership between ULaw and Synap began with a **pilot programme** in 2021, involving a small cohort of students. This initial phase allowed both teams to test the platform in a real-world setting and gather valuable feedback from students and staff alike. To ensure the platform met ULaw’s specific requirements, the Synap team established **regular meetings** with ULaw’s staff - a practice that continues to this day. This ongoing collaboration allows the Synap team to gather valuable feedback, understand the rationale behind ULaw’s requests, and strategise the most effective approaches for feature design and implementation. This close partnership ensures that ULaw’s goals are consistently met within the desired timelines. > *Innovation for the improvement of learning is central to ULaw’s ethos and our students expect the best and latest tools, such as Synap, to enable them to achieve their goals.* ## Delivering a range of assessments types for students From day one and throughout the student journey, ULaw’s partnership with Synap has enabled the seamless delivery of a variety of assessment types. This holistic approach not only supports students in building their knowledge progressively, but also equips tutors with advanced tools to provide high-quality feedback, ensuring students are thoroughly prepared for their final exams. > *We approached Synap to help deliver a new suite of online assessments - encompassing everything from daily ‘quizzes’, to formative and summative assessments, under one cohesive system.* ### 1. Pre-enrolment exam Before beginning their studies, students are required to take the Academic Legal Knowledge Quiz (ALKQ) to assess their baseline legal knowledge. This pre-enrolment exam provides tutors with valuable insights into each student's starting point, enabling them to tailor their teaching strategies accordingly. ### **2. Weekly practice tests** Throughout the academic year, students complete a rigorous series of **42 weekly [practice tests](https://synap.ac/use-case/practice-tests/)** using Synap's [Collections](https://synap.ac/docs/collections/creating-collections){rel=""nofollow""} feature. These tests consist of [multiple-choice questions](https://synap.ac/blog/transforming-mcqs-online-exam-software/) and are designed to progressively prepare students for their final SQE exams. The **automated grading** feature significantly reduces the [administrative burden on tutors](https://synap.ac/blog/10-ways-to-reduce-exam-workload/), saving hours of time each week, while the **immediate feedback** provided to students delves into the theory behind each question. This approach not only helps students to correct misunderstandings but also encourages deeper learning. ### 3. Formal mock exams To further support students’ preparation, ULaw schedules two formal mock exam periods during the academic year. These exams, delivered via Synap’s [Exams](https://synap.ac/docs/exams/exams-vs-quizzes){rel=""nofollow""} feature, are designed to **simulate the real exam environment**, with timed conditions and three exams administered over two days. These realistic conditions help students build confidence and fine-tune their exam strategies. After the mock exams, tutors provide live feedback sessions, offering personalised insights into each student’s strengths and areas for improvement, ensuring they are well-prepared for their formal assessments. ## Custom features for predicting and elevating exam success Synap has worked in close collaboration with the ULaw team to develop a range of custom features and reports, tailored to the unique needs of ULaw’s students and staff. These bespoke innovations have transformed how ULaw administers assessments, significantly enhancing student engagement and success in their exams. ### **Heat maps to track student engagement and performance** The Synap team developed a custom heat map report to monitor and analyse student engagement and performance across the 42 weekly practice tests. This innovative feature simplifies extensive data into a clear, colour-coordinated format, making it easy for tutors to interpret. The visual representation empowers tutors to **quickly identify students** who are either not actively engaging or consistently underperforming, without having to sift through complex reports. This **real-time insight** is a game-changer for **proactive support**, as tutors can help struggling students improve their performance earlier on. ### Predictive exam algorithm achieving 98% accuracy Synap’s data scientist worked closely with ULaw’s Course Co-ordinator and Head of Learning Technology and Analytics to develop a powerful predictive algorithm system. By leveraging student engagement metrics and historical data, the algorithm **classifies students into five categories**, ranging from 'very unlikely' to 'highly likely' to pass the SQE exam. With an impressive **98% accuracy in predicting student exam success**, Synap’s predictive algorithm has transformed the way tutors approach student performance. Instead of manually analysing extensive datasets, tutors now have access to a clear and actionable snapshot of each student’s likelihood of success. This streamlined approach has been invaluable for **enabling targeted tutor interventions**, particularly for students identified as ‘very unlikely’, ‘unlikely’ or ‘borderline’ to pass. By providing timely and personalised academic support, tutors can proactively address challenges, enhancing student outcomes and fostering success. ### **Progress tracking: Combining student data from different systems** Recognising that students were unable to track their course completion progress in Blackboard, ULaw asked Synap to develop a custom reporting solution that **integrates data from two separate platforms** into a unified progress-tracking tool on Synap. This innovating reported tool, integrated into Synap’s [Student Insights](https://synap.ac/docs/analytics/student-insights#student-insights){rel=""nofollow""} page, evaluates both the breadth and depth of student engagement with SQE course materials on Blackboard while simultaneously tracking their assessment activity on Synap. Students benefit from a visual representation of their progress, highlighting the extent of completed content and providing a **holistic view of their advancement throughout the course**. ![ulaw-sqe-progress.png](https://synap.ac/cms/ulaw-sqe-progress.png) ### Custom PDF reports: A transformative tool for tutors and external partners The custom PDF tutor report developed by Synap is an integral part of ULaw's assessment strategy, providing in-depth insights into student performance, engagement, and progression within specific tests. By analysing data such as how many students answered each question correctly or incorrectly, these reports offer a granular understanding of the cohort's **mastery of test material**. One of the standout features of these reports is their **advanced filtering capability**. Tutors can easily filter data from an entire cohort to a specific campus or class, or even down to an individual student. They can also compare individual or group performance against the entire cohort, offering valuable benchmarking insights. The positive impact of these reports is reflected in their widespread adoption by tutors and law firms alike. Tutors use the reports in **one-to-one student meetings**, enabling targeted discussions about areas of struggle and the creation of personalised action plans to support student success. For external partners, such as law firms that sponsor students, the reports offer transparent tracking of student progress, providing clear insights into performance and areas needing support, ensuring a **strong return on their investment** in legal education. ![ulaw-sqe-progress.png](https://synap.ac/cms/ulaw-sqe-progress.png) ### Custom weekly email reminders to encourage engagement To help students stay on track with the 42 weekly practice tests, Synap introduced an automation that monitors test completion. If a student has not completed their assessment, the system triggers an **automatic reminder email** with a direct link to the test, encouraging them to complete it before the deadline. This proactive approach ensures that students remain engaged and actively participate in their weekly assessments. By providing timely and targeted reminders, Synap helps **reduce missed deadlines** and fosters consistent interaction, even for students who might occasionally overlook their assessment schedules. ### Single-Sign On for seamless access Synap supports [Single Sign-On](https://synap.ac/product/) (SSO), allowing ULaw students to **use their existing login credentials** to access the Synap platform. This eliminates the need for students to create additional accounts or remember extra passwords, significantly reducing support requests and simplifying the user experience. With just a single click, students can authenticate their accounts and automatically log in to Synap. By using the same credentials they use for systems such as Blackboard, the SSO feature provides a **straightforward and streamlined login process**, enabling students to focus on their exam preparation without unnecessary barriers. ![ulaw-login-page.png](https://synap.ac/cms/ulaw-login-page.png) ## **The future: Seamless integration for enhanced user enrolment** Feedback from both students and tutors has been overwhelmingly positive, with ULaw highlighting how integral Synap has become to the student daily learning experience: > *Our students find that Synap is a central part of their journey with us and most use it on a daily basis.* Building on the success of Synap's automation features and advanced reporting tools, ULaw is now looking to implement a direct integration between its student management system and Synap. This initiative aims to enhance administrative efficiency by streamlining the student enrolment process. This planned integration reflects ULaw’s ongoing commitment to innovation and providing a top-tier assessment experience for students. # Iceland's Project Management Association switches to a new exam platform in 4 days ## About VSF - Iceland Project Management Association The Project Management Association of Iceland is a non-profit organisation and part of the International Project Management Association (IPMA). Their mission is to empower professionals to achieve success in managing projects effectively. A significant part of their efforts involves offering internationally recognised **certifications in project management**, which assess skills and experience at various levels, aligning with global standards. We spoke with Agnes, the Managing Director, who shared that their existing online exam software lacked the advanced features needed to effectively support these exams. ## Overcoming limitations of an outdated platform VSF IPMA encountered several issues with their previous online exam platform. These challenges increased the workload for administrators and also risked undermining the credibility and security of their certification process, which is critical for maintaining their reputation in the global project management community. - **Outdated features:** The online exam platform lacked modern functionality, with a limited range of question types and response formats. - **Management difficulties:** Managing question banks and analysing exam results was inefficient and time-consuming. - **Poor analytics:** The online exam software offered limited insights into the quality of questions and exam performance. Agnes stated “*The analytic part was not very smooth or lean. I started looking for something that would help us manage the question banks and exams easier, analyse results, and assess the quality of questions.”* - **Security concerns:** Ensuring a secure and reliable exam environment was paramount but inadequately supported. These challenges prompted VSF IPMA to seek a new, robust, and user-friendly online exam solution. ## A modern solution backed by exceptional reviews and service Agnes began her search for a new online exam platform by researching various options and reviewing [customer feedback](https://www.capterra.co.uk/software/179077/synap){rel=""nofollow""}. She needed a solution that offered [modern features](https://synap.ac/blog/comprehensive-exam-solutions-modern-education/), [robust security](https://synap.ac/blog/best-practices-secure-online-exams/), and flexibility to enhance their [certification process](https://synap.ac/use-case/certification-exams/). Synap stood out, not only for its **high ratings** and **cost-effectiveness**, but also for its **extensive feature set**, such as advanced [question types](https://synap.ac/online-exam-platform/authoring/) and [detailed analytics](https://synap.ac/online-exam-platform/analytics/), which aligned perfectly with the organisation's specific needs. > *I did look at a few options, browsing through reviews online and looking at the features and costs. Synap scored very high.* Agnes’ initial interactions with Synap's team reinforced her decision, as their quick, **professional assistance** and **clear expertise** left a lasting positive impression, confirming Synap as the best choice for their certification programme. > *As soon as I contacted them, I was impressed with the very good quality service and immediate assistance. It was an absolutely positive experience.* ![VSF-question-types.png](https://synap.ac/cms/VSF-question-types.png) ## Personalised support for a quick launch VSF IPMA’s onboarding process with Synap was seamless, even under tight deadlines. The organisation transitioned to the platform just **4 days** before a scheduled exam. Agnes mentioned *“I was in a bit of a hurry—deciding to go with this new platform just a week before a test.”* Synap's team provided immediate support through direct contact with a customer success manager, who ensured the exam was efficiently set up before the launch day. Key aspects of the onboarding experience included: - **Comprehensive help guides:** Synap provided high-quality [help guides](https://synap.ac/docs){rel=""nofollow""} containing clear, step-by-step instructions, which made it easy for the team to set up and manage their exams confidently. With help guides available throughout the Synap platform, this made assistance accessible in just one click so that even new users could quickly learn the system. > *”You really have everything you need. It is very organised information, and you have a link straight to help material which is very high quality. It’s easy to find what you're looking for.* - **Proactive support:** Synap’s customer success team conducted regular check-ins to address any concerns and ensure everything was on track for the exam day. Their hands-on, personalised approach, gave VSF IPMA confidence in the platform's reliability. > *I had direct contact with a customer success manager who was extremely helpful. They made sure everything was okay before the exam day.* ## Secure exams with data-driven insights Synap successfully addressed VSF IPMAs challenges through its modern, flexible online exam platform, offering significant improvements in [exam delivery](https://synap.ac/online-exam-platform/delivery/) and management. It ensured their exams remained competitive and relevant in the project management industry. **1. Enhanced question types** Synap provided a wide range of question formats, such as audio responses, rank order, and multiple-choice, allowing VSF IPMAs to create more dynamic and interactive exams. This flexibility was a major upgrade from their previous system, which offered only basic text and marking options. The variety of question types enhanced the exam experience, making it more engaging and comprehensive. > *I like all the different options for answering. Before, we had a very basic platform, but now our students can reply with audio. There’s much more flexibility, like rating answers instead of just open text or marking. It definitely helps us make the exams more modern.* **2. Advanced analytics** One of VSF IPMA's main requirements was improved data analysis, and Synap delivered [detailed insights](https://synap.ac/online-exam-platform/analytics/) into both individual questions and overall exam performance. The ability to analyse which questions were most effective, identify trends, and measure candidate performance at a granular level, allowed them to continually refine their exams. This data-driven approach ensured that the exams remained relevant and high-quality, aligning with international standards. **3. User-friendly interface** Synap’s intuitive interface made managing exams easier for both administrators and instructors. Its clean, organised design simplified the process of creating exams, managing question banks, and viewing results. This efficiency saved time and reduced the learning curve for staff, allowing them to focus on improving the certification process rather than troubleshooting technical issues. **4. Robust security** [Security](https://synap.ac/technical/) was a top priority for VSF IPMA, and the Synap online exam system provided a secure and reliable environment for delivering exams. With features such as secure logins, [anti-cheating measures](https://synap.ac/blog/anti-cheat-methods-for-online-exams/), and [proctoring options](https://synap.ac/online-exam-platform/proctoring/), the platform ensured the integrity of the certification process. ![VSF-question-statistics.png](https://synap.ac/cms/VSF-question-statistics.png) ## Positive feedback across the board The implementation of Synap brought tangible and transformative benefits to VSF IPMA, addressing their core challenges and elevating their certification programme with a **swift four-day turnaround** time for setup and launching their exams: The platform’s intuitive design received praise from instructors. They noted how easy it was to navigate and use effectively, even during their first interactions. This ease of use eliminated barriers to adoption, ensuring **smooth operations** and **building confidence** in the new online assessment system. > *So far, I’ve only got good feedback. My instructors, the people evaluating, have said it’s simple to use, even for the first time, and very easy overall.* With Synap, VSF IPMA is now delivering a superior certification experience that reinforces their commitment to professional excellence. This streamlined, secure, and modern online exam platform not only benefits them, but also enhances the credibility and value of their certifications for candidates and stakeholders alike. ## Continuing to innovate and improve certification exams VSF IPMA plans to continue exploring Synap’s capabilities to further enhance their certification exams. Future initiatives include experimenting with additional question types and leveraging proctoring features to maintain high standards of integrity. Agnes sums up her experience: > *Synap has provided us with the tools to modernise and improve our exams, ensuring a seamless and high-quality experience for our students and evaluators alike. We look forward to continuing this partnership and exploring new ways to optimise our certification process.* With Synap, VSF IPMA is well-positioned to maintain its reputation as a leader in project management certification, both in Iceland and internationally.About VSF - Iceland Project Management Association The Project Management Association of Iceland is a non-profit organisation and part of the International Project Management Association (IPMA). Their mission is to empower professionals to achieve success in managing projects effectively. A significant part of their efforts involves offering internationally recognised **certifications in project management**, which assess skills and experience at various levels, aligning with global standards. We spoke with Agnes, the Managing Director, who shared that their existing online exam software lacked the advanced features needed to effectively support these exams. # Accommodations ## What are accommodations? **Accommodations** — known in the UK as *reasonable adjustments* — are changes to how a candidate sits an exam that give them fair access without changing what's being assessed. The most common is **extra time**, but they also include rest breaks, assistive technology, modified formats and separate rooms. The principle is fairness, not advantage: an accommodation removes a barrier that isn't part of what the exam is meant to measure. A good platform makes them easy to grant per candidate — for example a personal extra-time allowance — and applies them automatically on exam day. This works alongside built-in accessibility to [WCAG](https://synap.ac/glossary/wcag/) standards. # Apis ## What is an API? An **API** — Application Programming Interface — is the way one piece of software talks to another. It lets your own systems create, read and control data on a platform programmatically: enrolling candidates, launching exams, pulling results, and more, without anyone doing it by hand. A comprehensive API is what makes an assessment platform *automatable* — you can wire it into your CRM, LMS, hiring system or internal tools. Paired with [webhooks](https://synap.ac/glossary/webhooks/) (which push events out in real time), an API turns a platform into a building block of your own workflow. Explore [Synap's APIs and webhooks](https://synap.ac/technical/apis/). # Awarding Body ## What is an awarding body? An **awarding body** (or *awarding organisation*) is an organisation with the recognised authority to set exams and issue qualifications or certifications. It's responsible for the standard those qualifications represent — and, therefore, for the integrity of the exams behind them. Awarding bodies carry a heavy assurance burden: their credentials are only as trusted as their [standardised](https://synap.ac/glossary/standardised-testing/), [high-stakes](https://synap.ac/glossary/high-stakes-exams/) exams. That's why they care so much about security, defensible [grading](https://synap.ac/glossary/grading/) and [psychometric](https://synap.ac/glossary/psychometrics/) evidence. Many run their assessments on Synap — see [high-stakes exams](https://synap.ac/use-case/high-stakes-exams/). # Back Reading ## What is back-reading? **Back-reading** is a quality-assurance role in which a senior marker re-reads a sample of already-marked responses — after marking — to confirm that the standard has been applied correctly and consistently. Unlike [moderation](https://synap.ac/glossary/moderating-marking/), which is part of arriving at the mark, back-reading is a check on the marking that has already happened. It's a common safeguard in high-stakes exams, giving awarding bodies confidence that marking held up across the whole cohort. Synap supports back-reading alongside [provisional](https://synap.ac/glossary/provisional-marking/), moderating, escalation and auditing marker roles in its [marking](https://synap.ac/online-exam-platform/grading/) workflow. # Bookmark ## What is bookmarking a question? **Bookmarking** (sometimes called *flagging*) is a simple but important exam tool: it lets a candidate mark a question during an exam so they can come back to it before submitting. Rather than getting stuck, they can move on, and easily find the flagged questions again at the end. It's part of a familiar suite of on-screen tools that make a digital exam feel natural — alongside a calculator, highlighter, notepad and strike-through. Small features like these reduce friction and let candidates focus on the questions themselves. Synap includes them across its exams and [mocks](https://synap.ac/glossary/practice-exams/). # Byod ## What is BYOD? **BYOD** — Bring Your Own Device — means candidates sit an exam on their own hardware (a personal laptop or tablet) rather than on machines the institution provides. It removes the cost and logistics of maintaining computer labs, and lets exams run wherever candidates are. The trade-off is control: you can't lock down a device you don't own the way you can a managed one. That's why BYOD exams rely on a [lockdown](https://synap.ac/glossary/lockdown-browser/) environment and [proctoring](https://synap.ac/glossary/proctoring/) to keep them secure, plus a platform that works reliably across whatever devices candidates bring. Synap supports BYOD delivery on any device. # Cloze ## What is a cloze question? A **cloze** question — also called a *gap-fill* — presents a passage or structure with one or more blanks that the candidate must complete. It tests recall and understanding in context rather than simple recognition. Cloze questions come in a few flavours: typing the answer into the gap, selecting it from a dropdown, or dragging the correct item into place. Because the accepted answers are defined in advance, cloze questions are marked automatically and instantly — Synap supports all three variants as part of its [question types](https://synap.ac/online-exam-platform/authoring/question-types/). # Cohort Analysis ## What is cohort analysis? **Cohort analysis** steps back from the individual to look at a whole group of learners — a class, a year group, an intake — together. It reveals patterns you can't see one learner at a time: which topics a cohort struggles with, how one intake compares to another, or how performance shifts over time. For assessment teams, cohort analysis informs decisions about teaching, curriculum and the exam itself. Combined with [question statistics](https://synap.ac/glossary/question-statistics/) and tag-level breakdowns by subject and skill, it turns raw results into insight. It builds on the same data as individual [learner analytics](https://synap.ac/glossary/learner-analytics/). # Concurrency ## What is concurrency? **Concurrency** is the number of candidates taking an exam at the same moment. It's one of the truest tests of an assessment platform, because exam day is rarely spread out — thousands of candidates often start within the same few minutes. A platform that copes with high concurrency stays fast and available at that peak, without slowing down or dropping candidates mid-exam. It takes infrastructure built for the spike, not the average. Synap is built for large-scale, [high-concurrency](https://synap.ac/use-case/large-scale-high-concurrency/) delivery with thousands of simultaneous starts. # Credits Penalties Points ## What are credits, penalties and points? These are the building blocks of how a question is scored. **Credit** is the mark awarded for a correct (or partially correct) answer. A **penalty** is a deduction for a wrong answer — sometimes used to discourage guessing. **Points** determine how much a question is worth relative to others, so harder or more important questions can carry more weight. Together they let you tune an exam's scoring to match its purpose — from straightforward one-mark-per-question quizzes to negatively-marked or weighted papers. Synap supports credit, partial credit and penalties per question as part of its [marking](https://synap.ac/online-exam-platform/grading/) model. # Custom Attributes ## What are custom attributes? **Custom attributes** (or *custom fields*) let you store your own information against users or exam attempts, beyond the fields a platform provides out of the box — a candidate number, a cohort code, an external reference, or a link to an external report. They matter because every organisation's data model is a little different. Custom attributes let Synap fit your world rather than forcing you into a fixed shape, and they flow through the [API](https://synap.ac/glossary/apis/) so your other systems can read and use them too. They're especially useful for [grouping](https://synap.ac/glossary/user-groups/), filtering and integrating. # Discrimination Index ## What is the discrimination index? The **discrimination index** measures how well a single question distinguishes between candidates who did well on the exam overall and those who did poorly. A good question is one that stronger candidates tend to get right and weaker candidates tend to get wrong. For questions marked simply right or wrong, discrimination is usually calculated as a **point-biserial correlation (Rpb)** — the correlation between getting that item correct and the total score. Values range from -1 to +1; higher positive values are better, and a negative value is a red flag that something is wrong with the question or its answer key. ## Why it matters A question can be a sensible [difficulty](https://synap.ac/glossary/item-difficulty/) yet still discriminate poorly — for example if it's ambiguous, or if the "correct" answer is disputable. Discrimination is what surfaces those items so they can be improved or retired. Synap reports discrimination (as a point-biserial) on every question, alongside [item difficulty](https://synap.ac/glossary/item-difficulty/) and whole-exam [reliability](https://synap.ac/glossary/reliability/). See it on the [standardised testing](https://synap.ac/use-case/single-best-answer/) page. # Escalation Marking ## What is escalation marking? **Escalation** is what happens when markers can't be reconciled automatically. If two markers disagree beyond an agreed threshold, or a response is genuinely borderline, it's escalated to a senior marker or panel to make the final call. Escalation is the safety valve on a multi-marker workflow: most responses are settled by [resolution rules](https://synap.ac/glossary/resolution-marking/), and only the genuinely contested ones are escalated for a human decision. Synap includes an escalation role alongside [provisional](https://synap.ac/glossary/provisional-marking/), [moderating](https://synap.ac/glossary/moderating-marking/) and [back-reading](https://synap.ac/glossary/back-reading/) in its [marking](https://synap.ac/online-exam-platform/grading/) workflow. # Exam Platform ## What is an exam platform? An **exam platform** is software built specifically for assessment: authoring questions and [banks](https://synap.ac/glossary/question-banks/), delivering exams securely at scale, [proctoring](https://synap.ac/glossary/proctoring/), [marking](https://synap.ac/glossary/grading/) and reporting with proper [psychometrics](https://synap.ac/glossary/psychometrics/). It's distinct from an [LMS](https://synap.ac/glossary/lms/) or [LXP](https://synap.ac/glossary/lxp/), which are built around learning content and course administration. The distinction matters most for [high-stakes exams](https://synap.ac/glossary/high-stakes-exams/), where security, standardisation, defensible marking and reliability at [concurrency](https://synap.ac/glossary/concurrency/) are non-negotiable — things a general learning system rarely does well. Synap is a purpose-built [online exam platform](https://synap.ac/solutions/online-exam-platform/). # Exam Prep ## What is exam prep? **Exam prep** (or *test prep*) is everything a candidate does to get ready for an exam: working through [practice questions](https://synap.ac/glossary/practice-exams/), sitting mocks under real conditions, [revising](https://synap.ac/glossary/revision/) weak areas and acting on feedback. "Exam prep" and "test prep" mean the same thing — the former is more common in the UK, the latter in the US. Good exam prep isn't just volume; it's the *right* practice at the right time. Techniques like [spaced learning](https://synap.ac/glossary/spaced-learning/) and realistic [mock exams](https://synap.ac/glossary/practice-exams/) make preparation far more effective. Synap brings all of this together on one platform — see [exam prep, revision and mocks](https://synap.ac/use-case/exam-preparation/). # Exam Vouchers ## What are exam vouchers? **Exam vouchers** are pre-purchased codes that entitle whoever holds them to sit a particular exam. Rather than paying at the point of sitting, a candidate (or their employer, or a training provider) buys a voucher in advance and redeems it when they're ready. Vouchers are a natural fit for certification and test-prep programmes: they let you sell exam access in bulk, gift or distribute seats, and separate the moment of purchase from the moment of assessment. They pair well with [on-demand exams](https://synap.ac/use-case/continuous-on-demand-exams/), where candidates sit whenever they choose. # Flashcards ## What are flashcards? **Flashcards** are a study tool built around active recall: a prompt on one side, the answer on the other. The learner tries to remember the answer, then flips the card to check — a simple loop that's one of the most effective ways to commit knowledge to memory. Flashcards work best combined with [spaced learning](https://synap.ac/glossary/spaced-learning/), which schedules cards to reappear just as they're about to be forgotten. On Synap, flashcards sit alongside quizzes and mocks in the [exam prep and revision](https://synap.ac/use-case/exam-preparation/) experience. # Formative Assessment ## What is formative assessment? **Formative assessment** is *assessment for learning*. It refers to the low-stakes, frequent checks — quizzes, practice questions, self-tests — that give learners and teachers feedback *while* learning is still happening, so it can be acted on and improved. Unlike a final exam, the purpose isn't to award a grade; it's to reveal what a learner does and doesn't understand, and to guide what happens next. Effective formative assessment is timely, specific and frequent. ## Why it matters Formative assessment is one of the most evidence-backed drivers of learning. Techniques like spaced practice and instant feedback turn every attempt into a learning moment. It works best when it shares the same content as the [summative assessment](https://synap.ac/glossary/summative-assessment/) that follows, so practice maps directly onto what learners are ultimately assessed on. Synap combines formative practice and summative exams on [one platform](https://synap.ac/use-case/formative-summative/), backed by a Spaced Learning engine that tracks each learner to mastery. # Grading ## What is grading? **Grading** is the step that turns raw marks into a meaningful result — a percentage, a grade band (for example *Merit* or *Borderline Pass*), or a simple pass/fail decision. It usually follows marking and, for human-marked work, [moderation](https://synap.ac/glossary/moderating-marking/). Grading needs to be consistent and defensible: the same performance should earn the same grade every time, and you should be able to show how a grade was reached. Synap handles marking, moderation, [resolution](https://synap.ac/glossary/resolution-marking/) and grade bands as part of its [marking and grading](https://synap.ac/online-exam-platform/grading/) workflow. # High Stakes Exams ## What are high-stakes exams? **High-stakes exams** are those whose outcomes really matter — where a result determines whether someone is licensed to practise, earns a qualification, is admitted to a programme, or progresses. Because so much rests on them, they demand a higher bar on every front. That means strong security and [proctoring](https://synap.ac/glossary/proctoring/) to protect integrity, [standardised](https://synap.ac/glossary/standardised-testing/) delivery so results are comparable, defensible marking and [grading](https://synap.ac/glossary/grading/), and [psychometric](https://synap.ac/glossary/psychometrics/) evidence that the exam measures reliably. Synap is built for exactly this — see [high-stakes exams](https://synap.ac/use-case/high-stakes-exams/). # Image Hotspot Question ## What is an image hotspot question? An **image hotspot** question asks the candidate to answer by clicking one or more regions of an image, rather than choosing from text options. The author defines the correct areas — as rectangles, ellipses or polygons — and the response is marked automatically against them. With zoom for detail and marking rules across multiple defined regions, hotspot questions are especially useful for anatomy, diagrams, charts and imaging — anywhere the answer is a *place* rather than a *word*. See how Synap uses them for [OSCEs and clinical assessments](https://synap.ac/use-case/osces-clinical-assessments/). # Ip Restriction ## What is IP restriction? **IP restriction** limits who can access an exam based on their network address. By allowing only specific IP addresses or ranges, an organisation can ensure candidates only sit an exam from approved locations — a particular test centre, campus network or invigilated venue. It's a straightforward but effective control for in-person and centre-based exams: even with the right login, a candidate can't start the exam from an unapproved network. Combined with [proctoring](https://synap.ac/glossary/proctoring/) and a [lockdown environment](https://synap.ac/glossary/lockdown-browser/), IP restriction is part of a layered approach to [assessment security](https://synap.ac/online-exam-platform/security/). # Item Banking ## What is item banking? **Item banking** is the professional discipline behind a good [question bank](https://synap.ac/glossary/question-banks/). An *item* is a single question; item banking is how you build, organise and look after a large, trusted collection of them over time. It covers [tagging](https://synap.ac/glossary/tags/) items by topic, skill and difficulty; versioning them as content changes; retiring or exposing items to protect exposure; and using [question statistics](https://synap.ac/glossary/question-statistics/) to keep only the items that perform well. Done properly, item banking is what lets an organisation run comparable, [standardised](https://synap.ac/glossary/standardised-testing/) exams year after year. # Item Difficulty ## What is item difficulty? **Item difficulty**, usually reported as a **P-value**, is the proportion of candidates who answered a question correctly. It runs from 0 to 1: a P-value of 0.9 means 90% of candidates got it right (an easy item), while 0.3 means only 30% did (a hard item). Counter-intuitively, a *higher* P-value means an *easier* question. For objective questions the value is often chance-corrected, so that guessing (for example, a one-in-five chance on a five-option question) doesn't inflate how easy an item appears. ## Why it matters Item difficulty helps you build a balanced exam and spot questions that are too easy, too hard, or not behaving as expected. On its own it isn't enough, though — a question can be a reasonable difficulty yet still fail to separate strong candidates from weak ones, which is why it's read alongside the [discrimination index](https://synap.ac/glossary/discrimination-index/). Synap reports the P-value on every question — part of its [psychometrics](https://synap.ac/glossary/psychometrics/) and [standardised testing](https://synap.ac/use-case/single-best-answer/) tooling. # Learner Analytics ## What is learner analytics? **Learner analytics** is the data that shows how an individual is progressing — what they've practised, where their [mastery](https://synap.ac/glossary/personalised-learning/) is strong or weak, and how they're performing across topics and skills over time. Where [question statistics](https://synap.ac/glossary/question-statistics/) look at the *questions*, learner analytics looks at the *people*. It helps educators spot who needs support and helps learners focus their revision. Aggregate the same data across a group and you get [cohort analysis](https://synap.ac/glossary/cohort-analysis/). Synap surfaces learner analytics as part of its [exam prep and revision](https://synap.ac/use-case/exam-preparation/) tools. # Lms ## What is an LMS? An **LMS** — Learning Management System — is software for delivering and administering learning: enrolling learners, hosting courses and content, tracking completion, and reporting on progress. It's the traditional system of record for training and education, oriented around courses and compliance. An LMS overlaps with, but isn't the same as, an [LXP](https://synap.ac/glossary/lxp/) (which is more learner-driven) or a dedicated [exam platform](https://synap.ac/glossary/exam-platform/) (which specialises in assessment). Systems often connect via [LTI](https://synap.ac/glossary/lti/) so learners move between them seamlessly. See Synap's [online learning platform](https://synap.ac/solutions/online-learning-platform/). # Lockdown Browser ## What is a lockdown browser? A **lockdown browser** is a secured environment for sitting an exam. It runs the exam full-screen and restricts what a candidate can do on their device — blocking other applications and browser tabs, disabling copy-paste and keyboard shortcuts, and detecting attempts to switch away. Lockdown is a key line of defence for a remote or on-site digital exam: it removes the easiest routes to cheating and keeps the candidate focused on the assessment. It works best combined with [proctoring](https://synap.ac/glossary/proctoring/) — human or automated supervision — so that behaviour is both restricted and monitored. See [online proctoring](https://synap.ac/online-exam-platform/proctoring/). # Lti ## What is LTI? **LTI** — Learning Tools Interoperability — is an education standard (maintained by 1EdTech) that lets a learning management system (LMS) securely launch an external tool and pass information to it. A student can click a link in their LMS and be taken straight into an assessment, with their identity and context carried across, and scores passed back. For an assessment platform, LTI means slotting neatly into the tools an institution already uses, without separate logins or manual roster management. Synap supports LTI alongside modern options like SSO and its [API](https://synap.ac/glossary/apis/) — see [integrations](https://synap.ac/integrations/). # Lxp ## What is an LXP? An **LXP** — Learning Experience Platform — puts the learner at the centre. Where an [LMS](https://synap.ac/glossary/lms/) is built around administering courses top-down, an LXP is built around personalised, self-directed discovery: recommending content, surfacing what's relevant, and keeping learners engaged. In practice the line between the two has blurred, and many platforms do both. What matters is the balance of *administration* versus *experience* — and, for assessment-led programmes, how well either connects to real [exam](https://synap.ac/glossary/exam-platform/) and [personalised learning](https://synap.ac/glossary/personalised-learning/) capabilities. See Synap's [online learning platform](https://synap.ac/solutions/online-learning-platform/). # Moderating Marking ## What is a moderating marker? The **moderating** marker reviews the marks given by [provisional](https://synap.ac/glossary/provisional-marking/) markers to make sure they're fair and consistent — across different candidates and across different markers. Where a mark is out of line, the moderator can adjust it. Moderation is a core part of quality assurance in high-stakes marking. It's how an organisation demonstrates that a cohort was marked to the same standard, and it works hand-in-hand with [resolution rules](https://synap.ac/glossary/resolution-marking/) and, where disagreements persist, [escalation](https://synap.ac/glossary/escalation-marking/). # Multiple Choice Question ## What is a multiple choice question? A **multiple choice question (MCQ)** presents a question followed by a fixed set of options, and asks the candidate to select the correct answer. It's the most widely used objective format because it's fast to answer and can be marked automatically and consistently. MCQs come in several forms: *single-answer* (choose one), *multiple-response* (choose all that apply), and the more sophisticated [Single Best Answer](https://synap.ac/glossary/single-best-answer/), where every option is plausible but one is the best. Well-written MCQs, backed by [question statistics](https://synap.ac/glossary/question-statistics/), are the backbone of most [standardised testing](https://synap.ac/glossary/standardised-testing/). # Objective Structured Clinical Examination ## What is an OSCE? An **OSCE** — Objective Structured Clinical Examination — is a practical assessment used mainly in medicine and healthcare. Candidates rotate through a series of timed **stations**, each presenting a clinical task (taking a history, examining a patient, explaining a diagnosis), and are marked by an examiner against a structured checklist or rubric. The "objective" and "structured" in the name matter: every candidate faces the same stations and is scored against the same criteria, which makes the exam fairer and more comparable than a traditional oral or bedside exam. ## Why it matters OSCEs test skills that a written exam can't — communication, examination technique, clinical reasoning under time pressure. Running them well means managing stations, timing, examiners and multi-domain rubrics, often on the day and on tablets. Synap supports the practical OSCE workflow — informational and off-platform stations, marking sessions and multi-domain rubrics — alongside written [standardised testing](https://synap.ac/glossary/standardised-testing/). See [OSCEs & clinical assessments](https://synap.ac/use-case/osces-clinical-assessments/). # Olympiad ## What is an olympiad? An **olympiad** is a competitive academic exam that stretches high-achieving students well beyond the standard curriculum — most famously in mathematics, but also in the sciences, informatics and other subjects. Candidates typically progress through rounds of increasing difficulty, often from school level up to national and international finals. Olympiads are as much about *identifying* talent as testing it, so they lean on demanding questions, [standardised](https://synap.ac/glossary/standardised-testing/) delivery and reliable ranking — often at large scale and across many locations at once. See how Synap supports [competitive exams and olympiads](https://synap.ac/use-case/competitive-exams/). # Pedagogy ## What is pedagogy? **Pedagogy** is the theory and practice of teaching — the methods, principles and decisions behind how learning is designed and delivered. It asks not just *what* is taught, but *how*: how material is sequenced, how learners are engaged, and how understanding is checked. Assessment is central to good pedagogy. [Formative assessment](https://synap.ac/glossary/formative-assessment/) shapes learning as it happens, while [summative assessment](https://synap.ac/glossary/summative-assessment/) measures what's been achieved. Approaches like [spaced learning](https://synap.ac/glossary/spaced-learning/) and [personalised learning](https://synap.ac/glossary/personalised-learning/) are pedagogy translated into practice — and into the tools Synap provides. # Percentile ## What is a percentile? A **percentile** describes where a score sits relative to everyone else. If a candidate is in the 90th percentile, they scored at or above 90% of the cohort — regardless of what the raw mark was. It answers "how did I do compared to others?" rather than "how many did I get right?". Percentiles are useful when relative standing matters more than an absolute mark — in competitive or norm-referenced settings, or when comparing across different exam versions. They come out of [cohort analysis](https://synap.ac/glossary/cohort-analysis/) and sit alongside raw scores and grade bands in a full picture of performance. # Personalised Learning ## What is personalised learning? **Personalised learning** adapts the experience to the individual. Instead of moving everyone through the same fixed sequence, it uses what a learner already knows — their **mastery** — to decide what they should see next, focusing effort where it will help most. In assessment prep, personalisation usually means targeting weak topics, adjusting difficulty, and spacing practice to each learner's needs. It depends on good [learner analytics](https://synap.ac/glossary/learner-analytics/) and a measure of mastery per topic. Synap's [Spaced Learning](https://synap.ac/glossary/spaced-learning/) engine personalises revision automatically, tracking every learner toward mastery. # Plagiarism ## What is plagiarism? **Plagiarism** is presenting someone else's work, words or ideas as your own without proper attribution. In assessment it's a central integrity concern for written work, essays and [coursework](https://synap.ac/use-case/assignments-coursework/) — anywhere a candidate produces extended text rather than selecting an answer. Plagiarism is usually addressed with *originality checking*: comparing a submission against other sources and past work to flag unoriginal content for a marker to review. Synap doesn't include a built-in checker, but connects external originality services through its [API](https://synap.ac/glossary/apis/) and webhooks, storing a report against each submission so it fits your existing workflow. # Portal ## What is a portal? In Synap, a **portal** is an organisation's own instance of the platform — its self-contained environment, with its own users, content, branding, settings and data. When an organisation adopts Synap, they get a portal that is theirs to run. A portal can be fully [white-labelled](https://synap.ac/glossary/white-labelling/) to an organisation's brand and domain, and larger organisations can run multiple [sub-portals](https://synap.ac/glossary/sub-portals/) beneath it to keep distinct audiences separate. Think of the portal as the top-level home for everything an organisation does on Synap. # Practice Exams ## What is a practice exam? A **practice exam** — or *mock* — is a rehearsal of the real thing. It mirrors the actual exam's format, timing and rules, but doesn't count towards the final result. Candidates use mocks to check their readiness, get used to the exam experience, and calm exam-day nerves. The closer a mock feels to the real exam — ideally in a [provider-accurate interface](https://synap.ac/glossary/exam-prep/) — the more useful it is. Mocks also generate valuable [learner analytics](https://synap.ac/glossary/learner-analytics/), showing exactly where a candidate still needs work. Synap builds mocks from the same [question banks](https://synap.ac/glossary/question-banks/) as live exams. # Predictive Analytics ## What is predictive analytics? **Predictive analytics** uses patterns in historical data to anticipate what's likely to happen next — for example, flagging which learners are at risk of not passing, so support can be targeted before it's too late. In assessment, prediction is only as good as the signals behind it: [mastery](https://synap.ac/glossary/personalised-learning/) over time, practice activity, and how a learner performs on questions of known [difficulty](https://synap.ac/glossary/item-difficulty/). Rich, well-tagged [learner analytics](https://synap.ac/glossary/learner-analytics/) are the foundation — the more granular and reliable the data, the more useful any forecast becomes. # Proctoring ## What is proctoring? **Proctoring** (also called *invigilation*) is the supervision of an exam to make sure it is taken fairly. It verifies that the right person is sitting the exam and that they don't get unauthorised help — whether the exam takes place in a physical venue or remotely on a candidate's own device. Modern remote proctoring can combine webcam and screen recording, a locked-down full-screen environment, and automated detection of behaviour such as switching to another application — pausing the exam and logging the event for a human to review. ## Why it matters For any high-stakes or [summative assessment](https://synap.ac/glossary/summative-assessment/), proctoring is what lets the result be trusted by the people who rely on it — regulators, employers and the public. It protects both the integrity of the exam and the value of the credential. Synap offers online and in-person proctoring, lockdown and breach detection as part of its [exam security](https://synap.ac/online-exam-platform/proctoring/) — the safeguards behind the [Secured by Synap](https://synap.ac/secured-by-synap/) badge. # Professional Organisation ## What is a professional organisation? A **professional organisation** (or *professional body*) represents, supports and often regulates a particular profession — in medicine, law, accountancy, engineering and many others. Part of that role is usually setting the assessments people must pass to qualify, and sometimes to stay certified through continuing professional development. Like an [awarding body](https://synap.ac/glossary/awarding-body/), a professional organisation's credibility rests on the rigour of its exams. It needs secure, [proctored](https://synap.ac/glossary/proctoring/), defensible [high-stakes](https://synap.ac/glossary/high-stakes-exams/) assessment — often for members worldwide and at scale. Synap supports professional bodies running exactly this kind of programme. # Provisional Marking ## What is a provisional marker? In a multi-marker workflow, the **provisional** marker is the first person to score a candidate's response. Their mark is the starting point — it may be accepted as-is, or checked and adjusted by other roles before it becomes final. Provisional marking is one of several roles Synap supports, alongside [moderating](https://synap.ac/glossary/moderating-marking/), [back-reading](https://synap.ac/glossary/back-reading/) and [escalation](https://synap.ac/glossary/escalation-marking/). Together with [resolution rules](https://synap.ac/glossary/resolution-marking/), they let several markers contribute to a single, defensible final mark. # Psychometrics ## What is psychometrics? **Psychometrics** is the science of measurement in assessment. It covers both the measurement of a candidate's knowledge or ability, and the evaluation of the test itself — is it reliable, is it fair, and is each question actually doing its job? In practice, psychometrics gives assessment teams a set of statistics to interrogate their exams: how hard each question proved ([item difficulty](https://synap.ac/glossary/item-difficulty/)), how well it separates stronger from weaker candidates ([discrimination](https://synap.ac/glossary/discrimination-index/)), and how consistently the whole exam measures ([reliability](https://synap.ac/glossary/reliability/)). ## Why it matters Without psychometric evidence, you can't tell which questions are working and which are quietly undermining your exam. Psychometrics is what turns a quiz into a defensible, standardised assessment. Synap reports item- and exam-level psychometrics automatically — see how it works on the [standardised testing](https://synap.ac/use-case/single-best-answer/) page. # Qti ## What is QTI? **QTI** — Question and Test Interoperability — is a standard (also from 1EdTech) for representing questions and tests in a common format, so that items and assessments can be moved between different authoring and delivery systems without being rebuilt by hand. For organisations with large [item banks](https://synap.ac/glossary/item-banking/), interoperability matters: it protects content investment and avoids lock-in. Synap supports importing items in bulk — for example via CSV and its [API](https://synap.ac/glossary/apis/) — so existing banks can be brought onto the platform. See [APIs and integrations](https://synap.ac/technical/apis/). # Question Banks ## What is a question bank? A **question bank** is a managed collection of questions that you draw on to build exams, mocks and practice sessions. Rather than writing questions afresh each time, you maintain a growing, [tagged](https://synap.ac/glossary/tags/) library and assemble assessments from it. A well-run question bank is the foundation of scalable assessment: questions can be reused, randomised, versioned and improved over time based on their [question statistics](https://synap.ac/glossary/question-statistics/). The discipline of building and maintaining one is called [item banking](https://synap.ac/glossary/item-banking/). Synap's question banks power practice, mocks and live exams alike. # Question Statistics ## What are question statistics? **Question statistics** (or *item statistics*) are the numbers that tell you how a single question actually performed once candidates have answered it. The core measures are [item difficulty](https://synap.ac/glossary/item-difficulty/) — how hard it proved — and [discrimination](https://synap.ac/glossary/discrimination-index/) — how well it separated stronger from weaker candidates. They also include *distractor analysis*: how many candidates chose each option, which reveals whether the wrong answers are doing their job or whether an option is misleading. Together, question statistics are what let assessment teams keep a [question bank](https://synap.ac/glossary/question-banks/) sharp, fair and defensible. Synap reports them on every question. # Reliability ## What is reliability? **Reliability** is the extent to which an exam measures consistently — if a candidate sat an equivalent version, would they get a similar result? It's a property of the whole test, not a single question, and it's one of the two pillars of a sound assessment (the other being validity). For objective tests where each question is marked right or wrong, reliability is commonly reported as the **KR-20** (Kuder–Richardson 20) coefficient. Like many reliability measures it runs from 0 to 1, and higher is better — values around 0.8 and above are generally considered good for a high-stakes exam. ## Why it matters A high-stakes result you can defend depends on a reliable exam. Reliability rises when questions are well-written and [discriminate](https://synap.ac/glossary/discrimination-index/) well, and when the exam has enough of them. It's exactly the kind of evidence regulators and awarding bodies expect to see. Synap reports whole-exam reliability as KR-20, alongside item-level [psychometrics](https://synap.ac/glossary/psychometrics/). See it on the [standardised testing](https://synap.ac/use-case/single-best-answer/) page. # Resit Retake ## What is a resit or retake? A **resit** — the usual term in the UK — or a **retake**, as it's more often called in the US, is when a candidate sits an exam again after a previous attempt. The two words mean the same thing; which you hear depends mostly on where you are. Resits are governed by rules: who is eligible, how long they must wait, how many attempts are allowed, and how the new result is treated (does it replace the old one, or is it capped?). Managing these fairly and automatically matters at scale. Good [exam prep](https://synap.ac/glossary/exam-prep/) between attempts — targeted [revision](https://synap.ac/glossary/revision/) on weak areas — is what turns a resit into a pass. # Resolution Marking ## What is resolution marking? When a response is marked by more than one person, **resolution** is the rule that turns their several scores into one final mark. Common strategies are to take the *average*, the *highest*, the *lowest* or the *median* of the markers' scores. Resolution keeps multi-marker exams both fair and efficient: most responses resolve automatically, and only those where markers disagree beyond an agreed threshold need to be [escalated](https://synap.ac/glossary/escalation-marking/) for a human decision. Synap lets you configure the resolution strategy as part of its [marking](https://synap.ac/online-exam-platform/grading/) workflow. # Revision ## What is revision? **Revision** is the process of going back over material you've already studied to reinforce it before an assessment. It's distinct from first-time [study](https://synap.ac/glossary/study/): the goal is consolidation and recall, not initial understanding. The most effective revision is *active* — testing yourself rather than re-reading — and *spaced* out over time rather than crammed. That's why [flashcards](https://synap.ac/glossary/flashcards/), practice questions and [spaced learning](https://synap.ac/glossary/spaced-learning/) are such staples of good revision. Synap brings them together in one [revision and exam prep](https://synap.ac/use-case/exam-preparation/) experience. # Role Based Access ## What is role-based access control? **Role-based access control (RBAC)** grants permissions according to a person's role rather than to each individual. A question writer, an exam marker, an administrator and a candidate each get exactly the access their role needs — and nothing more. In assessment this matters enormously: it keeps content teams away from candidates' personal data, stops markers seeing information that could bias them, and limits exposure of live exam content. Fine-grained, field-level RBAC — combined with [sub-portals](https://synap.ac/glossary/sub-portals/) — is a cornerstone of Synap's [assessment security](https://synap.ac/online-exam-platform/security/). # Scorm ## What is SCORM? **SCORM** (Sharable Content Object Reference Model) is a long-established standard for packaging e-learning content. A SCORM package is a self-contained bundle of learning material that any SCORM-compliant platform can play — and that reports back consistent data such as completion and score. Its value is portability: content authored once can be reused across different systems without rebuilding it. Synap can include SCORM content as part of an [assignment](https://synap.ac/glossary/exam-prep/), so packaged e-learning sits alongside quizzes, submissions and other tasks. See [assignments and coursework](https://synap.ac/use-case/assignments-coursework/). # Short Answer Question ## What is a short answer question? A **short answer question** asks the candidate to type a brief response — a word, a number, a phrase — rather than choosing from options. It sits between a multiple choice question and a fully written free-text answer. Because the author defines a list of accepted answers in advance (with control over things like case sensitivity), short answer questions can be marked automatically and instantly, with an option to fall back to manual marking for unmatched responses. That makes them a good fit where recognition isn't enough but a full essay isn't needed. # Single Best Answer ## What is a Single Best Answer question? A **Single Best Answer (SBA)** question is a form of multiple-choice question used widely in medical, legal and professional exams. It presents a realistic scenario — the **stem** — followed by a focused question — the **lead-in** — and a set of options where every option is plausible, but one is the *single best* answer rather than the only correct one. This is what separates a well-written SBA from a basic multiple-choice question: the distractors are all defensible, so the candidate has to reason about which option is *most* appropriate. That makes SBAs a rigorous, efficient way to test applied knowledge that can still be marked objectively and instantly. ## Why it matters Because SBAs are auto-marked, they scale to large cohorts while remaining consistent and defensible. Paired with item statistics — such as [item difficulty](https://synap.ac/glossary/item-difficulty/) and [discrimination](https://synap.ac/glossary/discrimination-index/) — they let assessment teams build banks of questions that are proven to work. Synap supports proper SBA structure (separated stem and lead-in, option-level feedback) as part of its [standardised testing](https://synap.ac/use-case/single-best-answer/) toolkit. # Spaced Learning ## What is spaced learning? **Spaced learning** (also called *spaced repetition*) is a study technique based on a simple finding from memory research: we remember things better when we review them at increasing intervals, rather than cramming them all at once. Each item is resurfaced just as it's about to slip away, which strengthens the memory a little more each time. Done by hand it's fiddly; done by software it's powerful. Synap's Spaced Learning engine tracks each learner's [mastery](https://synap.ac/glossary/personalised-learning/) and schedules the right questions at the right time — the heart of effective [revision](https://synap.ac/glossary/revision/) and [exam prep](https://synap.ac/glossary/exam-prep/). # Standardised Testing ## What is standardised testing? **Standardised testing** means every candidate takes an exam that is administered and scored in the same, consistent way — the same conditions, the same rules, and the same marking standards — so that a result means the same thing no matter who sat it or when. Standardisation is what makes scores *comparable* and decisions *defensible*. It usually combines consistent delivery (fixed timing, [proctoring](https://synap.ac/glossary/proctoring/), controlled conditions), objective or rubric-based marking, and psychometric evidence that the questions and the exam as a whole are behaving as they should. ## Why it matters High-stakes decisions — licensing, admissions, certification — rest on the assumption that the test was fair and comparable. Standardisation, backed by [psychometrics](https://synap.ac/glossary/psychometrics/) and [reliability](https://synap.ac/glossary/reliability/) evidence, is what justifies that assumption. Synap is built for rigorous [standardised testing](https://synap.ac/use-case/single-best-answer/): proper question structure, item- and exam-level statistics, and secure, comparable delivery at scale. # Stem ## What does STEM mean? **STEM** stands for **S**cience, **T**echnology, **E**ngineering and **M**athematics — a widely used grouping of the technical disciplines. It's shorthand in education and policy for the subjects seen as central to innovation and the modern economy. Assessing STEM well brings specific demands: mathematical notation and formulas, diagrams and figures, calculation, and question types like [image hotspots](https://synap.ac/glossary/image-hotspot-question/) for labelling. Synap supports rich media and a broad range of [question types](https://synap.ac/online-exam-platform/authoring/question-types/) that suit STEM assessment, from school [olympiads](https://synap.ac/glossary/olympiad/) to professional exams. # Study ## What is study? **Study** is the first stage of the learning cycle: encountering and making sense of new material. Where [revision](https://synap.ac/glossary/revision/) reinforces what you already know, study is about building that understanding in the first place — reading, working through examples, and testing early comprehension. On a platform like Synap, study, revision and assessment aren't separate tools but one continuous experience over a shared [question bank](https://synap.ac/glossary/question-banks/): learners study content, reinforce it with [spaced learning](https://synap.ac/glossary/spaced-learning/), and are assessed on the same material. See the [study and exam prep](https://synap.ac/use-case/exam-preparation/) experience. # Sub Portals ## What are sub-portals? **Sub-portals** let one organisation run several separate, self-contained areas inside a single account. Each sub-portal can have its own users, content, branding and — crucially — its own data boundary, so audiences are kept properly apart. They're invaluable when you serve distinct groups: different institutions, regions, partners or client organisations, each of whom should only ever see their own people and content. Combined with [role-based access](https://synap.ac/glossary/role-based-access/) and [white-labelling](https://synap.ac/glossary/white-labelling/), sub-portals let you scale to many audiences without compromising separation. See [assessment security](https://synap.ac/online-exam-platform/security/). # Summative Assessment ## What is summative assessment? **Summative assessment** is *assessment of learning*. It measures what a learner has achieved at a defined point in time — an end-of-unit test, a final exam, a certification. The result is usually a grade or a pass/fail decision that carries consequences. Because the stakes are higher, summative assessment demands more: security and [proctoring](https://synap.ac/glossary/proctoring/) to protect integrity, standardised delivery so every candidate faces a comparable exam, and defensible marking and grading. ## Why it matters A summative result has to hold up to scrutiny. That means paying attention to [reliability](https://synap.ac/glossary/reliability/) and validity, applying consistent marking (often with moderation), and being able to evidence how a grade was reached. Synap delivers secure, [standardised](https://synap.ac/glossary/standardised-testing/) summative exams — with proctoring, moderation and psychometrics — alongside the [formative assessment](https://synap.ac/glossary/formative-assessment/) that prepares learners for them. # Synoptic ## What is Synoptic? **Synoptic** is the proctoring technology behind Synap's secure exams. It's the engine that powers online invigilation — webcam and screen monitoring, a locked-down environment, pre-flight system checks, and detection of behaviour that breaches exam rules. Bringing proctoring together into one integrated system means the safeguards work as a whole: identity, environment and behaviour are checked before and throughout an exam, with breaches paused and logged for review. It underpins the [proctoring](https://synap.ac/glossary/proctoring/) and [lockdown](https://synap.ac/glossary/lockdown-browser/) that keep Synap-delivered exams trustworthy. See [online proctoring](https://synap.ac/online-exam-platform/proctoring/). # Tags ## What are tags and tag sets? **Tags** are labels you attach to questions — by topic, skill, difficulty, learning objective, or anything else you need to organise by. A **tag set** groups tags along one dimension, so a single question can be classified across several dimensions at once (its subject *and* its skill *and* its difficulty, for example). Good tagging is what makes a [question bank](https://synap.ac/glossary/question-banks/) usable at scale: it powers exam blueprinting, targeted practice, and rich [analytics](https://synap.ac/glossary/cohort-analysis/) that break performance down by any tag. Synap's tagging system is extensively used in the medical field — see [OSCEs and clinical assessments](https://synap.ac/use-case/osces-clinical-assessments/). # User Groups ## What are user groups? **User groups** let you organise learners into named groups — a class, a cohort, an intake, a team — so you can act on many people at once instead of one by one. Enrol a whole group in an exam or [assignment](https://synap.ac/use-case/assignments-coursework/), set a deadline for them, control what they can access, and report on them together. Groups are the practical backbone of running assessment at scale. They make it easy to give different [cohorts](https://synap.ac/glossary/cohort-analysis/) different deadlines on the same assignment, or to keep audiences cleanly separated within a [portal](https://synap.ac/glossary/portal/). # Wcag ## What is WCAG? **WCAG** — the Web Content Accessibility Guidelines — is the internationally recognised standard for making digital content usable by people with disabilities. It sets testable success criteria across three levels of conformance: A, AA and AAA, with **AA** the level most organisations and regulations aim for. For exams, accessibility isn't optional — a candidate shouldn't be disadvantaged by the platform itself. Meeting WCAG means the exam works with screen readers, keyboard navigation, sufficient contrast and more. It complements [accommodations](https://synap.ac/glossary/accommodations/) such as extra time. Synap is built to WCAG 2.2 AA standards. # Webhooks ## What are webhooks? A **webhook** is a message a platform sends to your systems automatically, the moment something happens — a candidate submitting an exam, passing, or a certificate being issued. Instead of your code repeatedly asking "has anything changed?", the platform pushes the event to you as it occurs. Webhooks are what make real-time automation possible: a pass can instantly update your CRM, trigger an email, or unlock the next step in a workflow. Where an [API](https://synap.ac/glossary/apis/) lets you *pull* data and take actions, webhooks *push* events to you. Synap fires webhooks for key events — see [APIs and webhooks](https://synap.ac/technical/apis/). # White Labelling ## What is white labelling? **White labelling** means presenting a platform as your own. Instead of your users seeing the vendor's brand, they see yours — your custom domain, logo, colours and emails — so the experience feels like a seamless part of your own product. For organisations running exams or an academy for their customers, white labelling protects the brand relationship and builds trust: the credential and the experience are unmistakably *theirs*. Synap white-labels end to end, including [sub-portals](https://synap.ac/glossary/sub-portals/) for different audiences — see [branding and white-labelling](https://synap.ac/technical/branding/). # 10 ways to reduce exam workload and save time with an online exam platform ## Introduction If you deliver exams regularly, you know how much time goes into the work around them: creating papers, monitoring sessions, marking scripts, chasing retakes. A lot of that sits outside actual teaching. The good news is that [online exam platforms](https://synap.ac/solutions/online-exam-platform/) can take a meaningful chunk of that admin off your plate and help your team work more efficiently. Below are 10 features worth looking for. Each one reduces workload for educators while keeping [exam security and integrity](https://synap.ac/online-exam-platform/security/) intact. ## 1. Automatic marking of diverse question types Traditional grading, especially on paper, is one of the biggest time sinks for assessment teams. Educators can spend hours reviewing scripts [\[1\]](https://synap.ac/#ref-1), and some research puts faculty grading time at around 54 hours a year [\[2\]](https://synap.ac/#ref-2). Online exam platforms tackle this by [automating the marking process](https://synap.ac/online-exam-platform/grading/). At minimum, most can **automatically grade multiple choice questions**, which alone removes a large manual task. ### More auto-graded question types Better platforms go further, with **automatic marking for fill-in-the-blank, dropdown, and short written responses** (cloze questions). That means you can run a wider range of question types without adding to your marking queue. Time saved on grading can go back into teaching, student support, or whatever your team needs most. ![Screenshot of automatic marking in Synap](https://synap.ac/cms/blog-auto-marking-screenshot.png) ## 2. Customisable, weighted and dynamic exams Building a weighted exam, where each candidate gets a **unique paper drawn from a question bank**, is fiddly to do by hand. On a decent platform, it is much quicker. Pick how many questions you need and which tags to filter by. For example, you might set "10 questions tagged 'cardio'". In a few minutes, you can generate [dynamic exams](https://synap.ac/docs/exams/create-and-manage-exams/creating-an-exam/dynamic-exams){rel=""nofollow""} with different questions per candidate, while keeping the overall difficulty balanced. ### Enhanced exam security There is a security benefit too. When everyone gets a different paper, **collusion gets much harder**, which helps keep the assessment fair. ![Dynamic exams](https://synap.ac/cms/blog-dynamic-exams.png) ## 3. Instantly awarding branded certificates Printing and posting certificates slows everyone down: your team handles fulfilment, and candidates wait. With [online certificates](https://synap.ac/online-exam-platform/grading/#certification), credentials can be issued as soon as someone passes. You can include your organisation's **logo and branding**, plus the certification date, exam name, and expiry date. ### Additional certificate security Synap also provides a [**certificate verification page**](https://synap.ac/docs/exams/create-and-manage-exams/3.-configure/certificates#enabling-certificates){rel=""nofollow""}, so employers or managers can check a certificate is genuine. Less risk of tampering, and candidates have something they can share with confidence. ![Certificate verification page](https://synap.ac/cms/blog-certificate-verification.png) ## 4. Streamlining retake processes Retakes have a way of piling up. Someone did not pass, someone else needs a resit, and suddenly you are tracking eligibility, timing, and individual follow-ups. [Online exam software](https://synap.ac/solutions/online-exam-platform/) lets you **set how many retakes each candidate gets** and configure [when retakes open](https://synap.ac/docs/exams/create-and-manage-exams/3.-configure/resits){rel=""nofollow""}. ### Flexibility for scheduling retakes You can **release retakes straight away or after a cooling-off period**, so candidates have time to prepare. What used to be a manual chain of emails and spreadsheets becomes a few settings. ![Automating retakes](https://synap.ac/cms/blog-automating-retakes.png) ## 5. Precise grade calculations Grades need to be right, especially for high-stakes exams. On paper, tallying scores by hand is slow and easy to get wrong[\[3\]](https://synap.ac/#ref-3). Online exam software calculates scores (as a percentage) and grades (pass/fail, and so on) for you. Spreadsheets help, but manual entry still introduces errors. On platform, **scores and grades are worked out instantly**, which saves time and keeps data consistent. ![Calculating grades](https://synap.ac/cms/blog-calculating-grades.png) ## 6. Provide immediate results Candidates hate waiting for results. Under traditional processes, that can mean days or weeks of uncertainty, particularly before a retake or certification decision. When exams use [auto-marked questions](https://synap.ac/online-exam-platform/grading/), such as multiple choice or fill-in-the-blank, results can go out **as soon as the attempt is submitted**. No queue for manual marking. ![Automatic marking of questions](https://synap.ac/cms/blog-automatic-marking.png) ## 7. Accelerate feedback delivery Useful feedback needs to land while the exam is still fresh. That matters even more when someone is preparing for a retake [\[4\]](https://synap.ac/#ref-4). Research on the testing effect suggests feedback is most effective when it is honest, specific, timely, and gives learners clear direction on how to improve. An online exam platform can **deliver question-level feedback automatically**, with images, videos, or links to learning materials. For auto-marked questions, candidates can see that feedback right after they finish. ### Tailored feedback Educators can also [**add personalised comments per question**](https://synap.ac/docs/exams/create-and-manage-exams/6.-manage#marks){rel=""nofollow""}, so candidates get specific pointers on what to improve, not just a number. ![Providing feedback to candidates](https://synap.ac/cms/blog-providing-feedback.png) ## 8. Effortless candidate enrolment into the exam Getting candidates into the right exam sounds simple until you are doing it at scale: checking access, matching the right paper, sending invites one by one. Many platforms connect to your existing stack to automate enrolment. With APIs or a [Zapier integration](https://synap.ac/docs/integrations/zapier){rel=""nofollow""}, you can link your exam platform to a **CRM, LMS, website, database, or eCommerce store** and assign exams automatically when someone signs up or purchases. ![Automating user enrolment](https://synap.ac/cms/blog-automating-enrolment.png) ## 9. Seamlessly integrating exam results with existing systems Pulling results out of one system and into a CRM, database, or BI tool by hand is tedious, and mistakes creep in easily. APIs or [Zapier](https://synap.ac/docs/integrations/zapier){rel=""nofollow""} can push results to the tools you already use, so your data stays in sync without someone running exports every week. ![Automating send exam results to external systems](https://synap.ac/cms/blog-automating-results-export.png) ## 10. Flexible proctoring for exam integrity Proctoring supports exam security, but live monitoring is hard to staff for long exams, big cohorts, or candidates across time zones. [Synoptic proctoring](https://synap.ac/docs/exams/proctoring/proctoring-with-synoptic){rel=""nofollow""}, built into Synap, captures webcam and screen screenshots during the exam and logs breaches for your team to review afterwards. Data is ready as soon as the attempt finishes, so reviewers can start with the highest breach counts instead of watching every minute of footage. ### On demand proctoring Synap also supports **on-demand proctoring**, so candidates can sit a secure exam when it suits them without your team blocking out live monitoring slots. ![Synoptic proctor review](https://synap.ac/cms/synoptic-proctor-review.png) ## Discover how Synap uses these features to streamline online exams Want to see how this works for your exams? [Book a tailored demo](https://synap.ac/book-a-demo/) and try Synap with a 14-day free trial. ### References 1. []{#ref-1}Department of Education. (2018). Exploring Teacher Workload. {rel=""nofollow""} 2. []{#ref-2}Leunig T. (2012). Academics need to spend more time teaching and less time marking. {rel=""nofollow""} 3. []{#ref-3}Klein J. The failure of a decision support system: inconsistency in test grading by teachers, Teaching and Teacher Education. ScienceDirect. 2002; 8(18): 1023-1033. {rel=""nofollow""} 4. []{#ref-4}Yang BW, Razo J, Persky AM. Using Testing as a Learning Tool. Am J Pharm Educ. 2019 Nov;83(9):7324. {rel=""nofollow""} # 15 features to boost your online exam preparation delivery In this blog post, we’ll explore the key features every company should prioritise to deliver an outstanding online exam preparation solution, from user-friendly design to advanced analytics. Whether you’re entering the online exam preparation space for the first time or aiming to improve your current offering, this blog provides valuable insights, practical advice, and best practices to help you excel in a competitive market. ## 1. Generate custom tests from question banks A highly sought out feature for online exam preparation platforms is the ability to empower learners to create custom tests from a bank of questions, tailored to their individual needs. Unlike traditional in-person methods with static, paper-based formats that make crafting bespoke tests time-consuming and impractical, [dynamic online question banks](https://synap.ac/blog/tutoring-company-exam-features/) offer flexibility, enabling candidates to focus on specific areas of weakness or topics of interest. Advanced platforms further enhance this experience by allowing users to filter questions by tags such as subject, topic, or difficulty level, resulting in a highly targeted and efficient study process. ![generating-attempt.png](https://synap.ac/cms/generating-attempt.png) ## 2. Deliver mock exams to simulate real exam conditions [Mock exams](https://synap.ac/use-case/exam-preparation/) on online assessment platforms replicate real exam conditions and enable candidates the ability to take them anytime, anywhere. This enables easier exam distribution for educators and support scalability by catering to more students. Some of the benefits of mock exams include providing: - Realistic Simulation: Timed conditions and exam tools, such as a highlighter tool and notepad, help students practice in an environment that mirrors the actual test. - Flexible Access: Exam prep organisations can allow unlimited attempts or restrict retakes, enabling paid reattempts or controlled progression, tailored to their business objectives. - Automatic Grading: Instant feedback helps learners to quickly identify and address mistakes, while educators save time by eliminating manual grading. With these capabilities, online mock exams streamline preparation and provide targeted, impactful practice that mimic a formal exam format. ![generating-mocks.png](https://synap.ac/cms/generating-mocks.png) ## 3. Deliver quizzes to cover more topics in less time [Traditional paper-based quizzes](https://synap.ac/blog/transitioning-from-paper-to-online-exams/) are often constrained by the time-consuming process of manual grading by tutors, students or parents, which delays feedback and disrupts the flow of continuous learning. Online exam platforms solve these issues with automated grading, enabling candidates to practice hundreds or thousands of questions [in quizzes](https://synap.ac/docs/quizzes/creating-a-quiz){rel=""nofollow""} more efficiently, and explore a wider range of topics in less time. This flexibility empowers learners to focus on their weaker areas, build confidence through consistent improvement, and reinforce their knowledge for long-term retention, ensuring they are thoroughly prepared for their exams. ![mathematics-exam.png](https://synap.ac/cms/mathematics-exam.png) ## 4. Diverse question types for engaging exam preparation Online exam platforms often support a wide range of [question types](https://synap.ac/online-exam-platform/authoring/), from multiple-choice and drag-and-drop to essay responses and interactive formats. This variety not only keeps learners engaged but also allows them to encounter questions that simulate the complexity and format of real exams. By offering diverse question types, these platforms cater to different learning objectives and assessment styles. This flexibility helps educators create well-rounded assessments and enables students to be better prepared for every aspect of their high-stakes exam. ![chemistry-exam-cloze-question.png](https://synap.ac/cms/chemistry-exam-cloze-question.png) ## 5. Flexible test-taking modes to support every stage of learning Advanced online assessment platforms offer different [test modes](https://synap.ac/docs/quizzes/creating-a-quiz/quiz-experience){rel=""nofollow""}, designed to enhance the candidates’ testing experience depending on their stage of learning. Examples include: - ‘Practice’ mode, which provides immediate feedback after each question, helping students to identify the correct answer and learn from mistakes in real-time. - ‘Exam’ mode, which delivers results at the end, simulating a traditional exam environment. - ‘Timed exam’ mode, which replicates real exam conditions to build confidence and improve time management skills. These different modes allow learners to study in a way that works best for them, whether they’re learning the basics, checking how ready they are, or practising under real exam conditions to boost their confidence. ## 6. Customisable test lengths for personalised study An advanced online exam platform will allow learners to choose the length of their practice tests, tailoring their study sessions to fit their schedule and goals. For example, candidates can take a ‘short’ test consisting of 10 questions, a ‘medium’ length of 25 questions or a ‘long’ test with 50 questions. Whether they have a few minutes to spare or want to dive into a longer session, this flexibility ensures learners can make the most of their available time while focusing on their unique needs. ![generating-attempt-2.png](https://synap.ac/cms/generating-attempt-2.png) ## 7. Adaptive Spaced Learning algorithm to enhance mastery Traditional study methods often lead to bias, with students focusing on their strengths while neglecting weaker areas, limiting their overall learning. Additionally, educators often do not have enough time to personalise study plans for each individual learner, making it harder to address their unique needs. Adaptive [spaced learning](https://synap.ac/blog/what-is-spaced-learning/) algorithms in exam preparation platforms solve these issues by automatically personalising practice questions based on each learner’s strengths and weaknesses. This ensures that all topics are covered comprehensively, addressing knowledge gaps and reinforcing weaker areas. For educators, this removes the burden of personalising content for every student, freeing up time for more targeted support. Studies show that learners using adaptive systems experience up to a [30% improvement](https://synap.ac/customers/medical-student-exams-with-oxford-university-press-and-the-mdu/) in exam performance. > Synap is helping my students to reinforce their knowledge of complex medical information. I know more about how my students, on average, use the excellent system. This is helping us to move forward with both educational best practice and educational research publications. - Harry, Professor of Physiology, Brighton & Sussex Medical School. ## 8. Provide instant feedback to accelerate learning One common frustration among students is the lack of timely feedback, which can hinder their ability to understand mistakes and improve. Online exam platforms solve this by providing instant, automated feedback, helping students quickly correct errors. This feedback can be further enriched with images, and videos, making the learning experience more engaging and actionable. For educators, automated feedback removes the time-consuming task of manual grading, allowing them to focus on personalised support and other teaching priorities. ![chemistry-exam-multipe-correct-feedback.png](https://synap.ac/cms/chemistry-exam-multipe-correct-feedback.png) > I find that the information provided as feedback when completing the questions is very easy to understand and manageable. The fact that it explains each of the answers separately is incredibly useful as well. - Adam, medical student ## 9. Individual and class performance metrics Candidates can benefit from instant feedback, which allows them to assess their performance immediately. By monitoring scores, time spent, and other metrics, they can quickly identify areas for improvement and adjust their study strategies. Educators, meanwhile, can view [performance data](https://synap.ac/online-exam-platform/analytics/) for individual students and the entire class, enabling them to identify patterns and offer personalised support where needed. Real-time access to this data ensures that both students and educators can address issues promptly and effectively. ![chemistry-exam-bell-curve.png](https://synap.ac/cms/chemistry-exam-bell-curve.png) ## 10. Reporting on strengths and weaknesses Platforms that offer visual breakdowns of performance by subject or topic help students see where they’re excelling and where they need more focus. This insight supports a more targeted and efficient study approach. These breakdowns are also helpful for educators as they provide a comprehensive view of class performance, allowing them to quickly identify students who may need additional help in specific areas. By comparing individual results with the cohort average, educators can ensure that the entire class is making steady progress. ![chemistry-exam-breakdown-charts.png](https://synap.ac/cms/chemistry-exam-breakdown-charts.png) ## 11. Tracking progress over time Many platforms allow both learners and educators to track progress over time, displaying trends in performance across multiple attempts or study sessions. This ongoing monitoring helps students stay motivated by showcasing improvement, while also highlighting areas that still need attention. Educators can assess how different teaching methods are impacting student outcomes, making it easier to adapt their approach to better support learners' needs. ![chemistry-exam-progress-charts.png](https://synap.ac/cms/chemistry-exam-progress-charts.png) ## 12. Detailed question-level analysis The ability to track performance on individual questions offers an in-depth view of a student’s strengths and weaknesses. Students can focus on questions they struggled with, review correct answers, and access feedback to enhance their understanding. This detailed analysis helps educators to pinpoint specific content areas where students may be consistently struggling, enabling to provide more focused interventions. ![question-breakdown.png](https://synap.ac/cms/question-breakdown.png) ## 13. Long-term performance insights Online assessment platforms that offer a [student insights](https://synap.ac/docs/analytics/student-insights){rel=""nofollow""} dashboard allow both students and educators to track long-term performance trends. This feature helps students and educators understand how their engagement impacts their progress. Having access to these insights enables both students and educators to make informed decisions about how best to approach future study sessions and teaching methods. ![student-insights.png](https://synap.ac/cms/student-insights.png) ## 14. Deliver eLearning courses to enhance learning Online platforms that integrate [eLearning course](https://synap.ac/solutions/online-learning-platform/) content such as videos, documents and presentations, can significantly enhance the exam preparation process. Unlike traditional in-person delivery methods, eLearning content offers flexibility, allowing students to access materials anytime and anywhere. This accessibility enables learners to engage with content at their own pace, revisiting complex topics as needed to reinforce their understanding. eLearning content also saves tutors time by allowing them to upload material once. This reduces the need for repeated delivery of the same content, freeing up time for more personalised support. ![leadership-and-management-course.png](https://synap.ac/cms/leadership-and-management-course.png) ## 15. Use eCommerce tools to scale your business An online assessment platform can help you to scale your exam prep business and reach a broader audience. By [leveraging digital tools](https://synap.ac/integrations/), you can serve a larger number of students from various locations without the limitations of physical space or the need for additional staff. eCommerce tools play a key role in this scalability. They automate processes such as payments and granting access to content delivery, allowing students to begin their learning immediately after purchasing. This reduces administrative tasks and enables a more efficient tutoring business operation, helping you generate income effortlessly and grow your customer base. ![acess-to-exam-automation.png](https://synap.ac/cms/acess-to-exam-automation.png) ## Discover how to elevate your online exam preparation delivery Transform your exam preparation delivery with Synap’s powerful features. Start your journey with a 14-day free trial today! # 25 powerful API use cases to improve your online exams **APIs (Application Programming Interfaces)** play a vital role in modern exam delivery platforms. They offer scalable and intelligent ways to automate admin-heavy workflows, enhance user experiences, and integrate seamlessly with existing systems such as CRMs, LMS’s, databases and more. For B2B organisations delivering exams to learners, employees, or customers, API integration can transform siloed tasks into a connected, streamlined workflow. In this post, we explore why APIs matter and the **top real-world use cases** for APIs in online assessments. ## What is an API and the benefits for online exams? APIs are a bridge that connect your exam platform to other systems your organisation may already use or want to use, such as HR tools, LMSs, CRMs, or eCommerce platforms. APIs allow these different software applications to communicate, share data and define how one application can request and receive data or functionality from another. Here’s why you should consider leveraging APIs in your exam strategy: ### Reduce manual processes with efficient automation APIs eliminate repetitive manual processes by enabling systems to “talk” to each other. Instead of having administrators manually enrol candidates, update records, or send certificates, these tasks can be triggered automatically based on specific actions — such as a course completion, a payment confirmation, or a role change in an HR system. ### Improve accuracy and reduce human error Manual data entry is prone to human error e.g incorrect email addresses, mismatched candidate IDs, or outdated job titles, which can cause confusion and delays. By integrating systems via APIs, you ensure that data flows directly between platforms without the need for duplication. This creates a single source of truth across your systems. When a user’s information is updated in your HR system, for example, it’s reflected instantly in the exam platform, keeping records consistent, clean, and reliable. This is especially critical in compliance-heavy industries or regulated training environments. ### Eliminate delays for users by providing instant access Real-time access isn’t a nice-to-have anymore, it has become the standard. APIs make it possible to grant instant access to exam content, learning materials, or credentials the moment a required action is taken — such as completing a course, submitting an application, or making a payment. ### Unlock seamless exam delivery through headless architecture A **headless system** is a type of setup that runs without a built-in user interface, think of it like a server that works quietly in the background, doing all the important tasks but not showing anything directly to users. Instead, it connects to other systems or applications that handle how everything looks and feels to the end user. For online exams, a headless exam platform means the backend is separate from the frontend. The backend handles all the data, exam logic, and processes, while the frontend is what learners see and interact with. APIs act as the bridge between the two. This setup is ideal for businesses that want a custom user experience without giving up the power and control of a robust, centralised exam platform. ## Top use cases for using APIs in online exam delivery Let’s explore some of the most powerful and practical ways that organisations are using **APIs** to streamline exam delivery, reduce admin time, and create seamless, connected assessment experiences , all while improving scalability and user experience. ### Streamline candidate enrolment for faster exam access #### 1. Candidate enrolment via HR, LMS, or eCommerce Tools Automate exam enrolment by integrating with your existing platforms, such as **Workday**, **Salesforce**, **Moodle**, **TalentLMS**, or **Shopify**. When a specific trigger happens - for example, a candidate is hired and completes a course or purchases an exam, they can be instantly enrolled into an exam without any manual input. > Example journey: A learner buys an exam bundle via Shopify → API automatically enrols them into the correct exam → Candidate receives email confirmation and login credentials instantly. ![candidate-enrolment-workflow-1.png](https://synap.ac/cms/candidate-enrolment-workflow-1.png) #### 2. Integrate with payment gateways for pay-per-use models Use APIs to integrate with payment gateways, such as **Stripe,** to allow candidates or corporate clients to pay per exam, seat, or cohort — and receive immediate access once payment is completed. > Example journey: A client pays for 50 exam seats via Stripe → API adds 50 seats to their account and generates enrolment links → They can assign access immediately meaning candidates don’t need to wait. #### 3. Enable paid retakes via eCommerce integration Monetise retakes and improve the user experience while also removing manual intervention. Offer candidates the ability to purchase retakes through your eCommerce platform, the API triggers re-enrolment, giving them instant access to the retake exam once they have paid. > Example journey: A candidate fails an exam → They're directed to your Shopify store → Once payment is made, the API triggers re-enrolment into a retake exam → They receive access and instructions instantly. #### 4. Dynamic exam unlocking based on behaviour or role Unlock exams dynamically when certain conditions are met — such as achieving a minimum score in a prerequisite test, having a particular job title, or completing mandatory training. > Example journey: A learner passes a prerequisite test with 80% → API unlocks the next level exam → The learner is notified and gains access immediately. #### 5. Multi-tenant management for partners or resellers APIs can automatically create new, separate spaces or accounts for different clients, partners, or resellers whenever needed—without any manual setup. This means each group gets their own customised environment with their branding and settings, ready to use right away. > Example journey: A new partner signs a licensing agreement → API provisions a separate tenant on the platform with their branding → Their admins receive credentials and setup instructions. ### Ensure secure, accurate user access and identity management #### 6. Manage user access based on group rules APIs can automatically move users between groups based on role, location, or progression, helping you easily control access to exams and content. For example, shifting a candidate from ‘Pre-exam Training’ to ‘Exam Ready’ once they complete a course. This is particularly useful in enterprise environments where user access needs to be tightly controlled and updated regularly. > Example journey: A candidate completes all their training modules → The API moves them from the ‘Training’ group to the ‘Exam Ready’ group → They now have access to their final exam. > ![custom-completion-workflow.png](https://synap.ac/cms/custom-completion-workflow.png) #### 7. Update custom candidate attributes Sync custom fields such as ID numbers, job titles, or organisation names from your internal HR or CRM system to the exam platform. This keeps candidate records up to date across platforms without duplication. > Example journey: A job title is updated in SAP SuccessFactors → API syncs it to the exam platform → Candidate profile is instantly updated. #### 8. Sync accessibility preferences Sync user accessibility needs (e.g. extra time, screen reader compatibility, font size) from a user profile in your LMS or HR system to the exam platform to ensure inclusive delivery. > Example journey: A learner is flagged in the LMS as needing extended time → API updates the exam platform settings → The candidate receives 25% extra time automatically. #### 9. Integrate with Single Sign-On (SSO) and identity providers Use APIs to authenticate users via identity platforms such as **Okta**, **Azure AD**, or **Google Workspace**, ensuring seamless and secure login without separate credentials. > Example journey: A candidate logs into your LMS via Okta SSO → Candidate accesses the Synap exam platform → API validates and logs them into the exam platform with no additional password required. > ![access-sso-workflow.png](https://synap.ac/cms/access-sso-workflow.png) ### Deliver engaging assessments with up-to-date content #### 10. Update exam content from a CMS Keep your exam questions fresh and relevant by syncing your exam platform with a content management system like [Kontent.ai](http://Kontent.ai){rel=""nofollow""}, **Contentful**, or **Sanity**. Updates to your content can be reflected automatically in your exams. This helps you maintain consistency across learning and assessment without needing to duplicate work in multiple systems. > Example journey: An editor updates a question set in Kontent.ai → The API syncs the changes with the exam platform → Learners instantly see the updated content the next time they take the exam. > ![update-content-workflow.png](https://synap.ac/cms/update-content-workflow.png) #### 11. Manage quality assurance of questions APIs can be used to support a structured question review process by logging issues flagged by candidates. This allows your team to monitor content performance, review problematic questions, and make data-informed improvements over time. This helps you maintain high content quality and a fair testing experience for all candidates. > Example journey: A candidate flags a confusing or incorrect question during their exam → The API logs the flag in your QA dashboard or issue-tracking tool → Your content team reviews the feedback and updates the item accordingly. #### 12. Be informed when there is a proctoring breach Integrate with remote proctoring tools to receive real-time alerts when suspicious activity is detected, such as looking away from the screen or navigating away from the exam window. APIs can push these events to your internal systems for swift action. This enables quicker responses and safeguards the integrity of your exam process. > Example journey: A proctoring tool detects potential misconduct (e.g. use of unauthorised devices) → An API sends an alert to your admin dashboard or security platform → The case is flagged for review and appropriate action is taken. #### 13. Trigger plagiarism or integrity checks Submit written responses via API to tools like **Turnitin** or **Plagiarism Checker** to ensure originality before final grading. Results can be sent back and flagged in your platform. > Example journey: A candidate uploads a long-form answer → API sends the response to Turnitin → The score is returned and added to the candidate's record with any red flags. ### Accelerate marking and instantly issue certifications #### 14. Automated issuance of certificates and badges Connect an exam platform with digital credential platforms like **Credly** or **Accredible** to issue certificates or badges automatically once a learner passes an exam. This can save valuable admin time and means users get instant access to their certification. If you prefer to send printed certificates, you can use an API to send the data to your fulfilment provider. > Example journey: A learner passes an exam → The platform sends a success signal via API → A certificate is generated through Accredible or Credly, and emailed to the candidate. > ![certificate-badge-workflow.png](https://synap.ac/cms/certificate-badge-workflow.png) #### 15. Marking management Track the progress of manual marking or build a fully custom marking workflow, whether managed by your internal team or supported by AI. This approach gives you flexibility in how and where marking takes place, while maintaining visibility and control at every stage. > Example journey: A candidate submits a written response → API sets the exam status to “Awaiting Marking” in your internal system → An assessor (or AI engine) marks the response and updates the status → The final grade is pushed back to the exam platform automatically #### 16. Auto-assign assessors or reviewers based on rules Automatically assign specific assessors to review subjective responses (e.g. essays or video submissions) based on workload, subject area, or availability. > Example journey: A candidate submits a written response → API checks availability and assigns to an assessor with expertise in the topic → The assessor is notified via email or dashboard. ### Provide real-time insights through reporting and analytics #### 17. Sending exam results to CRMs, Databases, or BI Tools Keep all your data in one place by using APIs to export exam results directly to tools like **Salesforce**, **HubSpot**, **Snowflake**, or **Power BI**. This also enables sales teams, L\&D departments, or business leaders to get real-time visibility on candidate performance and progress. > Example journey: A candidate completes an exam → Results are sent automatically to Salesforce → The sales team sees who’s passed and can follow up with next steps or certification offers. > ![exam-results-workflow.png](https://synap.ac/cms/exam-results-workflow.png) #### 18. Update live reporting dashboards or spreadsheets Use APIs to feed data into custom dashboards or spreadsheets - such as **Google Sheets, Excel Online,** or **Airtable** - for real-time tracking of exam performance. This is particularly useful for team leaders, regulators, or clients who require tailored reports broken down by region, cohort, or exam section. > Example journey: A candidate completes an exam → API sends data to a shared Google Sheet → The sheet displays candidate name, exam scores, pass/fail status, and breakdown by section → Stakeholders access the latest results instantly. #### 19. Trigger survey feedback after exam completion APIs can automatically trigger survey tools like **Typeform**, **SurveyMonkey**, or **Google Forms** after an exam, gathering feedback to improve the assessment process or candidate experience. > Example journey: A candidate finishes an exam → API triggers a post-exam survey via SurveyMonkey → Results are collated and fed back to your L\&D team. ### Enhance communication with timely notifications and alerts #### 20. Send custom notifications and alerts Use APIs to trigger notifications based on user actions. For example, send Slack messages to trainers when a cohort completes an exam, keeping everyone informed automatically. You can also send personalised email reminders to candidates who haven’t started their assessments. > Example journey: A candidate hasn’t started their exam three days before the deadline → The platform triggers an email reminder and a Slack alert to the trainer → Both parties are notified and can take action. #### 21. Send automated emails to candidates based on logic Trigger custom emails via **SendGrid, Mailchimp**, or your own mail servers based on exam activity or status. This enables you to remind candidates to take action, such as sitting an exam or booking a slot, or to congratulate them after passing. > Example journey: A candidate hasn’t started their exam 48 hours before the deadline → API triggers an automated email reminder with support links → The candidate takes action without needing manual follow-up. #### 22. Send dynamic offers or next steps after exam completion APIs can trigger marketing automation flows that send targeted offers, invitations to next-level certifications, or personalised learning recommendations based on exam outcomes. > Example journey: A candidate scores over 90% on an advanced course → API triggers an email campaign offering a premium certification bundle → Candidate receives the offer within minutes. ### Drive learner progress with personalised learning pathways #### 23. Orchestrate learning journeys APIs allow you to build structured, personalised learning pathways where each step, from course completion to assessment and certification, is connected. This reduces admin, keeps learners engaged, and ensures the right content is delivered at the right time in their journey. > Example journey: A learner completes a training module in Moodle → API schedules their corresponding exam and unlocks access → Once the exam is passed, the next learning module or certification step is automatically triggered. #### 24. Trigger escalation workflows for at-risk candidates Identify candidates who fail multiple times, don’t show up, or score poorly, then use APIs to trigger escalation processes (e.g. schedule coaching sessions, notify a mentor). > Example journey: A learner fails two attempts in a row → API flags them and notifies the L\&D lead → A 1:1 support session is automatically scheduled. ### Resolve support issues swiftly to maintain exam integrity #### 25. Trigger support tickets or chatbot flows Automatically raise tickets in platforms like **Zendesk**, **Intercom**, or **Freshdesk** when certain events occur (e.g. a candidate fails three times or reports a technical issue). You could also trigger chatbot flows based on API events to offer instant self-service support. > Example journey: A candidate encounters an error during their exam → API logs the issue and creates a Zendesk ticket → Support is notified immediately and can reach out or resolve it proactively. ## Transform your exam delivery - faster, smarter, and seamless with API integration APIs are an essential part of delivering efficient, scalable, and user-friendly online exam experiences. From automating enrolments and syncing user data to triggering real-time notifications and streamlining content management, APIs give you the power to connect your exam platform with the tools your organisation already uses. Whether you’re an enterprise managing thousands of candidates or a growing training provider looking to scale, API integrations can reduce administrative burden, improve accuracy, and create seamless learning and assessment journeys for your users. Ready to see how this could work for you organisation? [Book a demo](https://synap.ac/book-a-demo/) to explore the possibilities and start your **14-day free trial** to see how APIs can transform the way you deliver exams. # 5 features to look for in an online question bank software ## The evolution of online question banks Online question banks have transformed how educators, candidates, and organisations handle exams. Whether streamlining the [generation of exams from question banks](https://synap.ac/blog/anti-cheat-methods-for-online-exams/) or allowing students to [generate their own custom tests](https://synap.ac/blog/complete-guide-to-growing-online-tutoring-business/) from a question bank, here are the top features to consider when choosing an online question bank platform: ## 1. Question variety for diverse question banks A robust question bank should support multiple [question types](https://synap.ac/docs/quizzes/creating-a-quiz/question-types){rel=""nofollow""} to cater to diverse testing needs. Popular formats include: - Multiple-choice questions (MCQs) - Ranked order - Fill-in-the-blanks (Cloze) - True/False - Essay or long answer - Multi-media, videos, audio etc - Audio response Having a variety of question formats enables educators to assess different skills, such as critical thinking, recall, and problem-solving. !\[synapbusiness.synap.ac\_builder\_quiz\_S91Lt2YEoiN\_index-v3(Macbook Pro 13\_).png]\(/cms/synapbusiness.synap.ac\_builder\_quiz\_S91Lt2YEoiN\_index-v3(Macbook Pro 13\_).png) ## 2. Categorising questions for easy organisation One of the most powerful features of online question bank software is the ability to [tag questions](https://synap.ac/docs/analytics/fractal){rel=""nofollow""} for easy categorisation. Tagging enables you to organise questions at multiple levels, allowing for more efficient creation and management of assessments. Synap’s tagging categories include: - Subject, Topic, and Subtopic By tagging questions with subjects, topics, and subtopics in a hierarchical order, you can create organised question pools aligned with your curriculum. As an example, in a mathematics exam, the tags could be categorised as: - Subject: Mathematics - Topic: Algebra - Subtopics: linear equations or quadratic functions. ![question-tagging-hierarchy.png](https://synap.ac/cms/question-tagging-hierarchy.png) The structure above allows for: - Targeted assessments: Create quizzes or exams focused on a specific subject or topic, ensuring that learners are assessed on the areas they’ve studied. - Dynamic Exams: Generate unique exams that cover a wider range of topics across the curriculum. This also enhances security by generating a different exam for each candidate. - Customised question selection: Allow candidates to choose questions from specific subtopics to tailor exams for individual learning needs or to focus on particular problem areas. - Difficulty level Tagging questions based on their difficulty level is crucial for building balanced assessments. Difficulty tags can range from beginner to advanced, and everything in between. This tagging allows educators to: - Create balanced assessments: Build quizzes or exams that contain a mix of easy, medium, and hard questions, ensuring a fair challenge for all students. - Track progress: Identify which candidates excel at higher-level questions and where others may need additional support. - Skill level In addition to difficulty, tagging questions by skill level allows you to assess specific competencies or learning objectives. These skill tags can include categories such as analytical thinking, problem-solving, memory recall, or application of knowledge. This helps to: - Align assessments with learning goals: Ensure that assessments are targeting the key skills you wish to measure. - Track skill development: Monitor which areas a student is excelling in and where they may need additional practice, offering valuable insights for future learning plans. By tagging your questions across these categories, you can ensure your question bank is well-organised, adaptable, and capable of meeting the needs of your learners. ## 3. Advanced Tagging with AND/OR Rules Choosing question bank software with powerful filtering options is essential. Synap offers **advanced tag combinations** using **AND/OR rules**, meaning administrators can refine their question selection. The **‘AND’ rule** ensures that only questions meeting **multiple specific criteria** are included, allowing for precise topic coverage.selecting **"Algebra AND Hard"** will only include questions that are both algebra-related and difficult. On the other hand, the **‘OR’ rule** broadens the selection by including questions that match **any** of the chosen tags, increasing variety. For instance, selecting **"Geometry OR Statistics"** will include questions from either topic. These filtering capabilities enable admins to design highly customised assessments that align with learning objectives while maintaining a balanced level of difficulty and topic distribution. ![algebra-question.png](https://synap.ac/cms/algebra-question.png) ## 4. Customisable question selection One of the key benefits of using online question bank software is the flexibility it offers in selecting question quantities. For administrators, this means the ability to set a fixed number of questions for dynamic exams, ensuring consistency across assessments. Meanwhile, students using the question bank for practice have the freedom to tailor their sessions by choosing between short, medium, or long sets of questions. This adaptability allows learners to fit practice sessions around their schedule while maintaining effective revision strategies. ![dynamic-filters.png](https://synap.ac/cms/dynamic-filters.png) ## 5. Analytics and reporting for quality assurance A question bank software should provide robust data analytics and reporting features to offer valuable insights into performance at both the question and candidate level. These insights allow organisations to improve assessment quality and learning outcomes. Key analytics features include: - Item analysis: Evaluate the performance of individual questions to identify which ones are too easy, too difficult, or fail to differentiate between high and low performers. This ensures the question bank maintains a balanced level of quality and relevance. - Performance tracking: Monitor the progress of individuals or groups to understand strengths, weaknesses, and areas requiring additional focus. - Trends over time: Identify long-term patterns in performance to assess the effectiveness of teaching methods, materials, or training programmes. ![bar-charts.png](https://synap.ac/cms/bar-charts.png) ## Streamline your online exams with Synap’s question bank features! Enhance your exam delivery with Synap’s advanced question bank tools. Create dynamic assessments, improve efficiency, and give candidates a smarter way to practice. [Get a tailored demo](https://synap.ac/book-a-demo/)\*\* and start your 14-day free trial today!\*\* # The future of proctored exams: AI-powered proctoring In today's digital learning environment, ensuring the fairness and integrity of online assessments remains a significant challenge. AI-powered proctoring is one approach organisations are exploring to monitor exam sessions at scale. This guide explains what it is, how it works, and what to consider when evaluating it. ## Understanding AI-powered proctoring ### What is AI-powered proctoring? AI-powered proctoring uses artificial intelligence to monitor and analyse exam sessions, often in real time. The technology is designed to automate the detection of suspicious behaviours, reduce reliance on human proctors, and support more consistent review at scale. ## Key features of AI-powered proctoring solutions ### Advanced detection of suspicious behaviours AI algorithms can analyse video, audio, and screen activity to identify potential cheating behaviours. This may include unusual movements, multiple faces in frame, or signs of unauthorised device use. ### Biometric authentication [Biometric technologies](https://www.edps.europa.eu/data-protection/technology-monitoring/techsonar/automated-proctoring){rel=""nofollow""}, such as facial recognition, can verify the identity of the exam taker, helping reduce impersonation and confirm the correct individual is taking the exam. ### Real-time monitoring and automated alerts AI-powered systems can monitor sessions continuously and generate automated alerts when behaviour appears suspicious. Depending on the setup, this may allow faster intervention during the exam or more efficient review afterwards. ### Integration with online exam platforms Proctoring generally works best when it is closely integrated with the platform used to deliver the exam. A single workflow for setup, monitoring, and review tends to be easier for administrators and candidates than juggling separate tools. ## The benefits of AI-powered proctoring ### Enhanced security and integrity AI-powered proctoring can support exam security by providing continuous monitoring and automated detection of activities that may need review. ### Reduced need for human proctors Automating parts of the monitoring process can reduce the number of human proctors required, which may lower costs and simplify logistics for large or remote cohorts. ### Increased scalability and efficiency AI-powered solutions can often scale to accommodate large numbers of exam takers at the same time, which is useful for institutions running high-volume remote assessments. ### Improved user experience When implemented thoughtfully, remote proctoring can give candidates more flexibility over when and where they sit an exam, while still maintaining defined security standards. ## How AI-powered proctoring works ### Step-by-step process - Exam setup: The exam is configured on the online platform with proctoring enabled. - Authentication: Exam takers verify their identity, often using biometric or ID-based checks. - Real-time monitoring: AI algorithms monitor the session, analysing video, audio, and screen activity. - Automated alerts: Suspicious behaviour may trigger alerts for review or intervention. - Post-exam review: Reports and recordings are typically available for administrators to assess afterwards. ### Technologies involved AI-powered proctoring typically relies on machine learning and computer vision to analyse webcam, audio, and screen activity, then flag behaviour that may need a closer look. ## Frequently asked questions ### How does AI-powered proctoring improve exam security? It can improve exam security by monitoring sessions for suspicious activity using algorithms trained to detect patterns such as unauthorised device use, additional people in the room, or unusual movement. Flagged incidents can then be reviewed by administrators or trained proctors. ### What are the benefits of using AI-powered proctoring for online exams? Common benefits include stronger monitoring at scale, reduced dependence on in-person invigilation, greater flexibility for remote candidates, and faster identification of incidents that need review. ### What should institutions consider before adopting AI proctoring? Institutions should weigh privacy and data protection requirements, candidate experience, false positive rates, accessibility needs, internet bandwidth, and whether human review will form part of the process. It is also worth asking how footage is stored, who can access it, and how long it is retained. ## Further reading For a broader overview of proctoring approaches, see our guide to [understanding exam proctoring](https://synap.ac/blog/understanding-exam-proctoring). You may also find our article on [anti-cheat methods for online exams](https://synap.ac/blog/anti-cheat-methods-for-online-exams) useful when comparing security options. # 21 Anti-cheating methods to increase online exam security ## **Introduction** Ensuring the security of online exams is a critical priority for organisations such as professional certification bodies, universities, and corporate training providers, where the integrity of assessments directly impacts qualification credibility, compliance, and reputation. As AI-powered tools, contract cheating services, and online answer-sharing communities continue to grow in popularity, cheating in online exams has become both easier for candidates to carry out and harder for organisations to detect. Without robust security measures in place, organisations risk exam content leakage, compromised qualifications, reputational damage, and a loss of trust in their assessment processes. In this guide, we explore 21 anti-cheat features that strengthen the integrity of your online exams and explain why each one matters to your organisation. ## Anti-cheat features for creating exams ## **1. Disabling copying and pasting** An effective and popular anti-cheating measure involves disabling the copy-paste functionality during an exam. By implementing this restriction, candidates are **prevented from copying exam content** and distributing it externally. It also ensures **candidates cannot input text from external sources**, such as AI tools, personal notes or Google, into the exam's text box. For organisations running written assessments, this is a foundational control that protects both question integrity and the validity of candidate responses. ![Disabling copying and pasting](https://synap.ac/cms/disabling-copying-and-pasting.png) ## **2. Disabling right-click** Disabling right-click functionality during an exam blocks a common shortcut for **copying text**, **printing pages**, or **saving images**. This is a low-friction exam control that helps safeguard proprietary question content from unauthorised sharing while maintaining a smooth and uninterrupted experience for test-takers. ## **3. Restricting question navigation** Locking candidates into the current question prevents them from navigating forwards or backwards through the exam. This features helps to maintain a focused linear assessment experience and prevents colluding by reducing the risk of future questions being viewed, shared, or leaked. ![Disabling navigation in an exam](https://synap.ac/cms/disabling-navigation-in-an-exam.png) ## **4. Disabling spell check** In language assessments and other scenarios where the authenticity of candidates' written work is paramount, the option to [disable spell check](https://synap.ac/docs/exams/anti-cheat-features/disabling-spellcheck-for-exams){rel=""nofollow""} ensures that the content submitted truly reflects the candidate's own efforts, **maintaining the authenticity and accuracy** of their written responses. This is particularly relevant for organisations using assessments as evidence of competency for regulatory or compliance purposes. ![Disabling spell check](https://synap.ac/cms/disabling-spell-check.png) ## **5. Creating dynamic exams from question banks** [Dynamic exams](https://synap.ac/docs/exams/create-and-manage-exams/creating-an-exam/dynamic-exams){rel=""nofollow""} offer the capability to **create unique exams for each candidate**. This functionality enables admins to quickly [generate exams](https://synap.ac/online-exam-platform/authoring/) of equal weighting from extensive question banks. This is achieved by specifying how many questions are selected with a specific tag, such as "select 10 questions with the topic tag 'Chemistry'". Consequently, candidates encounter varied sets of questions aligned with identical subject categories, **ensuring both exam security and fairness**. ![Dynamic exams](https://synap.ac/cms/dynamic-exams.png) ## **6. Delivering exams in timed conditions** By setting a specific time limit for an exam, candidates have a **restricted time frame** for completing the assessment. This minimises opportunities for collusion among test-takers or attempts to search for answers online. Upon the time limit expiring, candidates are **automatically locked out of the exam**, adding an extra layer of security against question leakage. This measure not only deters potential cheating but also ensures a more controlled and secure examination environment. ![Timed exam](https://synap.ac/cms/timed-exam.png) ## **7. Timed sections and locking of sections** Organising an exam into [sections](https://synap.ac/docs/exams/create-and-manage-exams/2.-build-exam/sections){rel=""nofollow""} and adding timed constraints within each section is an effective anti-cheating strategy. This approach r**estricts candidates from revisiting previous questions** once a section is completed, significantly reducing the likelihood of question sharing. Moreover, by imposing time limits on each section, candidates are compelled to manage their time efficiently. Once the allotted time for a section elapses, candidates are **automatically locked out**, preventing prolonged access and further mitigating the risk of cheating. ![Sectioned exam](https://synap.ac/cms/sectioned-exam.png) ## **8. Shuffling the order of questions and answers** Randomising the order of questions is a valuable anti-cheating measure, whereby a candidate's **questions appear in a different order** to everyone else. This ensures that each candidate encounters questions in a unique sequence, preventing the possibility of sharing answers based on question number. Furthermore, **shuffling the answer options** in multiple-choice questions adds an extra layer of complexity. This variation makes it challenging for test-takers to convey specific answers to their peers, as the correct response is likely to be in a different position for each individual, thus reinforcing the exam's integrity. ## **9. Restricting IP addresses** Enforcing an approved list of [IP addresses](https://synap.ac/docs/exams/create-and-manage-exams/4.-advanced){rel=""nofollow""}, such as testing centres or campuses, ensures that candidates can **only access their exams from these specified locations**. This stringent measure prevents the possibility of candidates sharing exam links externally, fortifying the exam against unauthorised access. ![Restricting IP address](https://synap.ac/cms/restricting-ip-address.png) ## 10. Custom terms and conditions Before starting the exam, candidates are provided with clear instructions highlighting key terms and conditions such as outlining expected behaviour, exam integrity policies, and links to formal terms. They can also be required to formally accept these terms before beginning the exam, ensuring they understand expectations around behaviour during the exam. This creates a clear agreement that strengthens the professionalism and governance of the exam. ![Exam instructions](https://synap.ac/cms/exam-instructions.png) ## 11. Resume attempt control You can control whether candidates are permitted to resume an exam attempt, including restricting resuming to the same session (for example, when tied to a static IP address) or disabling the option entirely. This helps prevent misuse, such as a candidate starting an exam and passing access to someone else to complete it. ## 12. Webcam screenshot questions Even without full proctoring, you can have webcam screenshot prompts during an exam. These allow candidates to capture images of themselves at key points, providing an added layer of identity verification and acting as a deterrent, without introducing technical complexity. This is particularly beneficial in low-bandwidth environments, as screenshots require significantly less data than continuous video streaming. # Secure methods for online exam access ## **13. Locking and unlocking of exam attempts** For precise verification of the candidate's identity, implementing a [two-step process](https://synap.ac/docs/exams/create-and-manage-exams/4.-advanced#locked){rel=""nofollow""} is effective. Initially, the **exam is locked** for all participants until the identity check is successfully completed. Once the correct candidate is confirmed to be present, the exam attempt can **then be unlocked**, granting them access to commence the examination. This method ensures a secure and controlled environment for the exam, minimising the risk of unauthorised entry. ![Locking and unlocking of exam attempts](https://synap.ac/cms/locking-and-unlocking-exam-attempts.png) ## **14. Defining access rights to protect questions** Creating [educator groups](https://synap.ac/docs/users-and-groups/permissions/educator-permissions){rel=""nofollow""} with **specific access rights and responsibilities** plays a pivotal role in safeguarding your question content and the examination process. A strategic approach involves creating specialised educator groups, such as those dedicated solely to grading exams. Members of these groups possess the authority to only assess exams **without the ability to view the source questions or edit the exams**. This structure of permissions is essential to mitigate the risk of both internal employees and external contractors inadvertently or intentionally leaking exam questions online. By implementing these measures, you proactively **protect your intellectual property** and uphold the integrity of your examination system. ![Educator permissions for exams](https://synap.ac/cms/educator-permissions-for-exams.png) ## **15. Unique exam links for candidates** Each candidate can be issued a unique exam link that is tied directly to their email address. This ensures that access is individualised and securely assigned to the intended candidate. It also helps reduce the risk of links being forwarded or shared more widely, **strengthening control over exam distribution and maintaining the integrity** of the assessment process. ## 16. Passcodes for candidates to unlock exams You can issue a passcode that candidates must enter to unlock their exam, adding an extra layer of access control. These passcodes can be distributed only after attendance or identity has been verified, ensuring that entry is both secure and appropriately timed. This approach gives administrators greater control over when candidates can begin, helping to prevent unauthorised early access and reinforcing the integrity of the exam environment. ## **17. Single sitting submissions** Mandating that candidates complete the exam in a [single sitting](https://synap.ac/docs/exams/create-and-manage-exams/4.-advanced#resume-attempt-settings){rel=""nofollow""} is a strategic measure to prevent unauthorised access. By enforcing this rule, if a candidate shares their exam link, it ensures that the **intended examinee is the only one who can enter and undertake the exam**, reinforcing the security of the examination process. ![Sitting an exam in one sitting](https://synap.ac/cms/sitting-exam-one-sitting.png) ## 18. Single Sign On Enabling Single Sign-On (SSO) for both candidates and internal staff helps to prevent unauthorised access to your exams. It adds an additional layer of authentication by integrating with your existing identity provider, ensuring that only verified users can gain access. It also reduces reliance on separate passwords, lowering the risk of compromised accounts while streamlining and securing the login experience. # Proctoring ## **19. Lockdown mode** Enabling robust [lockdown mode](https://synap.ac/online-exam-platform/proctoring/) via Synoptic's desktop app ensures candidates are confined to staying within the exam window. Test-takers are **unable to access other browsers** (preventing the ability to Google questions), **utilise desktop applications** (including messaging apps such as WhatsApp), or **connect additional monitors** to load notes. This comprehensive security measure enhances the integrity of the exam environment by significantly limiting potential avenues for cheating. ## **20. Using proctoring for enhanced monitoring** [Proctoring](https://synap.ac/online-exam-platform/proctoring/) is an ideal solution for closely monitoring candidates during exams. Synoptic captures **webcam and screen snapshots or recordings** for post-exam review, while the **Chrome extension** logs breaches such as leaving the exam window or opening unauthorised tabs. For high-stakes exams, the **desktop app** adds full device lockdown. Overall, [online proctoring](https://synap.ac/blog/remote-proctoring/) heightens the validity and integrity of online assessments. ![Synoptic breach detected](https://synap.ac/cms/synoptic-breach-detected.png) ## **21. Identity verification** Ensuring the correct candidate gains entry to the exam is achieved through [ID checks](https://synap.ac/docs/exams/anti-cheat-features/#id-6.-identity-verification){rel=""nofollow""}. This critical step guarantees that only the authorised candidate, with the rightful access, participates in the exam, **preventing any unauthorised individuals** from taking the test. ## **See Synap's anti-cheat features in action** Every organisation's exam security needs are different. Whether you're running high-stakes professional certifications, university assessments, or corporate training programmes, Synap's anti-cheat features can be tailored to fit your requirements. [Book a personalised demo](https://synap.ac/book-a-demo/) with our team to see exactly how Synap can protect the integrity of your exams. # Delivering an award winning assessment platform to SME’s and institutions It started out as a personal project and evolved into an app used by various sectors around the world. Synap’s award-winning learning platform has allowed companies and educators to transform their teaching, with it’s ability to deliver personalised, effective and engaging training at scale. ## The Origins of Synap’s Platform. Studying towards their medicine degree in 2015, our founders James and Omair found reading a text book time consuming and a largely ineffective revision method. They wanted to create a more engaging way to study to *learn more in less time.* After some research into different learning models, the pair settled on the idea of studying using questions. Creating, sharing and practicing quizzes with each other challenged James and Omair to revise in a new, challenging and sociable way. Sharing this method with their peers led to a Facebook group being made, then evolved to a WordPress plugin and finally evolved into it’s own website called *Synap.* Synap’s original website allowed users to create and share quizzes with their friends. Within weeks they had **tens of thousands of professionals** visiting the website to benefit from active learning including; doctors, lawyers, engineers, accountants, and pilots to name a few. By the time James and Omair graduated **25% of medical students in the UK** were using the revision platform. One of the most desirable aspects of the Synap app is the Spaced Learning feature. It is based on [Bjork’s Spaced Repetition theory](https://bjorklab.psych.ucla.edu/wp-content/uploads/sites/13/2016/07/RBjork_1975.pdf){rel=""nofollow""} that states reviewing information at regular intervals greatly improves the amount of knowledge that is retained in long-term memory. With Spaced Repetition, you can gradually increase the length of these intervals so that you’re effectively ‘testing’ your memory at each review point. Forcing your memory to work hard triggers the formation of new neural pathways so that retrieval will be easier in future.  ![spaced-learning-curve-1.png](https://synap.ac/cms/spaced-learning-curve-1.png) Over the past few years Synap has transformed from a B2C into a B2B company. The focus is now on creating a customisable platform for business’ and institutions to use and see visible results. *So how has Synap’s LMS successfully been implemented?* ## Increasing FreeNow’s Driver Workforce in Ireland. FreeNow is one of the *leading taxi companies in Europe.* To become a certified driver the trainees must first pass an extensive industry and area knowledge test including roads, street names, landmarks, routes and diversions. With over 18,000 roads in Dublin there’s a lot of information to take in! ![synap-freenow-customer-story-1.png](https://synap.ac/cms/synap-freenow-customer-story-1.png) ### The challenge With the exam being so demanding, [FreeNow](https://free-now.com/ie/driver/){rel=""nofollow""} wanted a platform that would let drivers practice between jobs. They required valuable insights into which drivers were ready for the test and who needed additional help. ### What we did We developed a platform alongside FreeNow to create their vision. The FREE NOW Manual is able to embed Google Street view images and Google Maps content into the questions, providing visual context for the drivers preparing for their exam. We also enabled a feedback and flagging system. This allowed for users to raise any questions that they have seen on the test but not yet seen in the manual, maintaining the relevance of the content. Custom reports were made for each user based on their results, allowing FreeNow administrators to monitor progress and quickly identify when users were ready to sit the test. ![freenow-exam-preparation.png](https://synap.ac/cms/freenow-exam-preparation.png) ### The results The use of our [Spaced Learning](https://synap.ac/blog/what-is-spaced-learning/) and the ability to track progress has attracted \*\*10,000 users each month.\*\*The use of Synap has also seen the companies first time pass rate increase significantly from **only 20% to a tremendous 80%** > If you’re serious about passing the test, the FreeNow Manual is absolutely perfect. It’s easy to use and understand and helps you study with purpose. I failed the exam 3 times and then started using it and passed after a few weeks! It was invaluable. - Tommy, Certified Freenow Driver ## Collaboration and Custom Diagnostic Tools; Scaling PurpleBee's Business Online PurpleBee are a chain of award-winning nurseries in Cambridge. Linda *(CEO of PurpleBee)* realised the secret to their success was how they trained their staff and the programmes that they offered. They were soon looking for a way to scale their training without losing it's quality. ![purplebee-ecommerce.png](https://synap.ac/cms/purplebee-ecommerce.png) ### The challenge A key part of PurpleBee’s training methods are customising learning to each individual. For face-to-face training this is easy. You can simply ask the individual what areas they’d like to focus on to set them the relevant assignment. But translating this to an online platform meant we needed a tool that would ask people questions and organise them based on their response. ### What we did To tailor the learning to each individual we created a tool that allows users to self-assess and choose the areas they want to focus on. We built this functionality into the platform to keep the process as seamless as possible for the learner. The end result is a built-in diagnostics tool that sorts users into the right learning paths. We also created an integrated [eCommerce store](https://courses.purplebeelearning.com/shop/){rel=""nofollow""} allowing PurpleBee to reach a wider market both nationally and internationally. They now sell more of their training online, directly to learners and institutions. ### The results > As a startup company, having Synap as our tech partners has been invaluable in helping us to create an online learning environment that is both innovative and agile. They continue to be incredibly supportive as we continue to develop and grow. - Linda Baston-Pitt, CEO of PurpleBee Learning ## 30% Score Improvements in Medical Education Synap has a long-term partnership with Oxford University Press (OUP) and is now also partnered with the Medical Defence Union (MDU). Synap offers professional online learning content to students and doctors from OUP’s famous Clinical Handbooks. As Synap is well established with members of the medical community it was the perfect opportunity to partner and provide medical students and doctors a study platform filled with content from Oxford University Press. ![mdu-revision-platform.png](https://synap.ac/cms/mdu-revision-platform.png) ### The challenge To create an engaging learning platform to help medical students learn more in less time. ### What we did We have worked closely with the MDU to set up the platform. As part of our on-boarding we assisted in creating marketing materials, presentations and attended events to inform students and doctors about the platform. Using custom groups, students and doctors can register through the [MDU website.](https://www.themdu.com/learn-and-develop/synap){rel=""nofollow""} Their Synap account are generated automatically to reduce friction. Once registered, users are able to access the app through iOS and Android as well as online. Our intelligent Spaced Learning algorithm informs users of the topics that require the most improvement. Users receive daily push notifications when their personalised quizzes have been generated to improve those areas. By providing content through a mobile platform, MDU has made revision more accessible and active for their students. ### The results \*\*1 in 4 medical students now choose to use Synap and OUP’s handbooks to study for their exams. Over **100 million questions** have been answered by students and professionals. In an analysis of results from students using Synap in Brighton and Sussex Medical School, we found that users who follow the recommendations of our Spaced Learning algorithm benefited from a **30% score increase** That could be the **difference between a C grade and an A grade.** > The Synap team have been extraordinarily helpful with every step of the process. They helped with item uploading, engagement data gathering, and even structuring a separate private environment reserved for my students. I know more about how my students, on average, use the excellent system. This is helping us to move forward with both educational best practice and educational research publications. - Harry Witchell, Professor of Physiology.​ ## Preparing Law Students for the Solicitors Qualifying Exam with our LMS. The University of Law is the leading provider of undergraduate legal education in the UK with 10 campuses. They are now using Synap to deliver a new range of blended and [fully digitalised courses for the Solicitors Qualifying Exam(SQE).](https://www.law.ac.uk/about/press-releases/synap-partnership/){rel=""nofollow""}![ulaw-iphone.png](https://synap.ac/cms/ulaw-iphone.png) ### The challenge By 2021 the Solicitors Regulation Authority (SRA) will have made significant changes to the way in which solicitors will qualify in England and Wales. The introduction of the SQE exams means that every aspiring solicitor will now sit the same test, regardless of how or where they studied. ULaw have designed a new range of courses to help individuals prepare for the SEQ and wanted an accessible platform that would enable them to deliver at scale. They also wanted a way of enhancing pass rates for the SEQ. ### What we did We started off as a pilot programme for the university to gain feedback on what features students found beneficial. After the pilot we tweaked the platform, taking on board suggestions for improvement from both students and teachers. Questions banks were made easily accessible to students and admins, making sure that images and text formatting were supported. Administrators are able to upload questions in bulk and our built-in flagging system allows for the questions to be updated to maintain accuracy. ### The results We have received some extremely positive feedback from students and teachers. Particularly about providing valuable insights into how and when their students revise. The ability to measure progress through learner analytics was also well-received. The figures don’t lie - **10,000 students across 10 campuses** are using Synap to prepare for their exams. We have been able to integrate our system seamlessly with the universities existing LMS. It was a necessity that students could use their existing log-on to access their Synap content. > The University is delighted to announce Synap as our exclusive partner in providing the online learning platform for the SQE 1 assessment and our new BPC programme. Innovation for the improvement of learning is central to ULaw’s ethos and our students expect the best and latest tools, such as Synap, to enable them to achieve their goals - Professor Andrea Nollent, Vice-Chancellor and CEO at ULaw ## Benefits of e-Learning for Training and Development. It’s not surprising to learn that the e-learning market is projected to reach over [$242.7 Billion by the year 2025.](https://www.strategyr.com/market-report-e-learning-forecasts-global-industry-analysts-inc.asp){rel=""nofollow""} As you can see from our case-studies there are many reasons for the popularity of online learning increasing… Scalability, learning more in less time, increasing retention rates and providing accessible resources are all very good reasons you should be using an LMS within your organisation. # Balancing integrity, trust and surveillance in exams *This article was originally featured on [Security Journal UK](https://securityjournaluk.com/balancing-integrity-trust-surveillance-exams/){rel=""nofollow""}.* There is an assumption baked into a lot of online exam security: that if some monitoring is good, more must be better. Turn on the webcam, record the screen, track the eyes, lock down the machine, flag every anomaly. It feels rigorous. But more surveillance does not automatically produce more [integrity](https://synap.ac/online-exam-platform/security/) — and past a certain point it starts to cost you the very trust you were trying to protect. ## Monitoring is not the same as integrity Integrity is the outcome you actually want: results that reflect what a candidate genuinely knows and can do. Surveillance is one of several means to that end, and a fairly blunt one. A wall of video and behavioural flags generates a lot of data, but data is not evidence, and evidence is not the same as a fair, defensible decision. Piling on monitoring can create an impression of rigour while doing very little to change whether the result is trustworthy. ## The costs of over-monitoring Excessive surveillance is not free, even when the software is. It carries real costs that rarely appear in the business case. ### Candidate trust Candidates who feel watched and distrusted do not perform as themselves. Intrusive monitoring raises anxiety, and anxious candidates make more of the innocent movements that then get flagged as suspicious — a feedback loop that undermines both the experience and the data. ### Fairness and accessibility Blanket surveillance tends to fall hardest on the people least able to conform to it: candidates with disabilities, atypical movement patterns, poor lighting, shared living spaces or older devices. What looks like a neutral control is often a source of bias, creating [accessibility](https://synap.ac/accessibility/) problems that quietly skew who passes and who gets flagged. ### Legal and regulatory exposure Regulators are paying closer attention to intrusive proctoring — biometric processing, always-on recording, automated decisions about people's futures. Collecting the maximum amount of personal data on every candidate, regardless of the stakes, is exactly the posture that attracts scrutiny and complaints. The compliance risk of over-monitoring is now often larger than the integrity risk it was meant to address. ## Risk-based, proportionate security The alternative is not to abandon security. It is to match the controls to the actual risk of each assessment. A low-stakes practice test, a formative quiz and a licensing exam that gates someone's career do not need — and should not get — the same level of monitoring. Proportionate security means asking, for each assessment: what is genuinely at stake, what threats actually apply, and what is the least intrusive control that addresses them? Sometimes that is full [proctoring with lockdown](https://synap.ac/online-exam-platform/proctoring/). Often it is much less — good [assessment design](https://synap.ac/online-exam-platform/authoring/), randomised question banks, sensible time limits and access controls that make cheating hard without treating every candidate as a suspect. ## Designing for trust as well as integrity A few principles help keep the balance right: - **Privacy by design:** collect the minimum data needed for the stakes involved, and be deliberate about what you *don't* collect. - **Transparency:** tell candidates what is monitored, why, and what happens to the data. Surveillance people understand and consent to erodes far less trust than surveillance that feels hidden. - **Governance, not just tooling:** decisions that affect someone's result should have a human in the loop, a clear appeals route and an audit trail — not an automated flag standing in for a judgement. ## The real goal The point of exam security is a result everyone can believe in — the candidate, the awarding body and the people who rely on the credential. Maximum monitoring is a tempting proxy for that, but it is only a proxy, and an expensive one. Integrity, trust and proportionality are not in tension when security is designed well; they reinforce each other. The organisations that get this right are not the ones watching the most. They are the ones watching the right things, for the right reasons, at the right stakes. *This article was originally featured on [Security Journal UK](https://securityjournaluk.com/balancing-integrity-trust-surveillance-exams/){rel=""nofollow""}.* # Benefits of using online question bank software for better exam results Online question banks are a powerful tool for both educators and candidates, offering a streamlined approach to creating, managing, and practising assessments. ## What is a question bank? A question bank is a collection of questions used for assessments such as exams or quizzes. Often categorised by topics, it enables educators to select relevant questions for specific objectives. Question banks can be singular or divided into multiple areas, allowing subject matter experts to contribute independently. Well-designed banks typically contain hundreds or thousands of questions, offering variety and supporting randomisation for fairer, more secure assessments. ![question-bank-generate-attempt.png](https://synap.ac/cms/question-bank-generate-attempt.png) ## Why use an online question bank software? A modern online question bank software allows questions to be created, stored, and shared, often with features like randomisation, [tagging](https://synap.ac/docs/analytics/tags-and-facets){rel=""nofollow""}, and automatic grading. These tools **save educators time** and provide candidates with **diverse practice material** to improve their understanding and exam performance. ### Key Benefits: - Flexible question creation - Create diverse question types like multiple-choice, drag-and-drop, or essay-style with tools for multimedia, formulas, and rich text, enabling high-quality, engaging assessments. - Tagging and organisation - Use tags to categorise questions by subject, topic, difficulty, or skill, making it easy to build exams or tailored practice sessions. - Enhanced security - Unique exams with randomised questions and orders reduce collusion and ensure fairness, especially in high-stakes or remote assessments. - Improved student engagement - Customised practice attempts and adaptive questioning keep students engaged while tailoring difficulty to their needs. - Time-saving for educators - Using filters and tags and automated grading streamline exam creation and scoring, reducing administrative workloads. Adopting online question bank software improves efficiency, fairness, and learning outcomes for both educators and students. ## What are the types of question banks? Online question banks can be used in different ways. Synap has two standout features that make it invaluable for both educators and students, which are **dynamic exams** and **customised practice attempts**. ### 1. Dynamic exams: One of the key benefits of online question banks is the ability to create [dynamic exams](https://synap.ac/docs/exams/create-and-manage-exams/creating-an-exam/dynamic-exams){rel=""nofollow""}. These exams pull questions from a large, centralised question bank based on specific tags, such as topic, difficulty level, or skill. This feature allows educators to: - Generate unique exams for each candidate: With randomised question selection, no two exams need to be identical, reducing the risk of cheating. - Save time on exam creation: Instead of manually curating every question, educators can rely on tagging systems to create balanced, comprehensive assessments. - Advanced Logic: A robust online question bank software includes advanced filtering logic, such as using 'AND' and 'OR' rules, to combine multiple categories when selecting questions. - Ensure coverage of the curriculum: By tagging questions across all topics, exam administrators can guarantee their exams cover the breadth and depth of the subject matter. Dynamic exams not only make test creation more efficient but also provide a level of personalisation that wasn’t possible with traditional paper-based assessments. ![chemistry-exam-filters.png](https://synap.ac/cms/chemistry-exam-filters.png) ### 2. Student-driven practice: For students, online question banks offer an incredible opportunity to take control of their learning through generating \*\*customised \*\*[practice attempts](https://synap.ac/docs/collections/collection-use-cases){rel=""nofollow""}. By leveraging tags, candidates can: - Focus on their strengths and weaknesses: Students can filter questions by topic, difficulty, or areas of weakness, making study sessions more focused and effective. A good online question bank software also enables custom test creation across multiple topics, promoting active learning. - Track their progress over time: Many platforms include analytics that allow students to see how their performance improves with each attempt. - Build confidence before exams: By generating their own practice tests, students can simulate the exam experience, helping them to identify gaps in knowledge and build test-taking skills. This self-driven approach increases student engagement and helps them become better prepared for assessments. ![chemisty-exam-bar-charts.png](https://synap.ac/cms/chemisty-exam-bar-charts.png) ## FAQs for online question banks - How many questions should I have in my question bank? Aim for at least 2-3 times the number of questions needed per exam to ensure variety and avoid repetition. Larger banks (hundreds or thousands) are better for dynamic or frequent assessments. - Can I organise my questions into categories? Yes, with Synap you can use tags to group questions by Subject, topic, difficulty, or skill for easier selection. - What types of questions can I add to my question bank? Most systems support multiple-choice, essay, true/false, drag-and-drop, multimedia-based questions and more. All of these question types can be used within question banks. - How do I track the performance of questions in my bank? Use analytics tools to monitor question difficulty, discrimination, and student performance. - How can I ensure my question bank stays up to date? Regularly review and update questions to reflect current learning objectives or standards. - Can I create different tests from the same question bank? Yes, use filters to build exams based on specific topics, difficulty levels, or skills. - How do I include mandatory questions in an exam? Use tagging to categorise mandatory questions, ensuring they are always included regardless of randomisation. ## Streamline your online exams with Synap’s question banks Learn how Synap’s powerful question banks simplify exam delivery, create dynamic assessments, and empower students to generate personalised practice tests. Try it yourself with a [tailored demo](https://synap.ac/book-a-demo/) and enjoy a **14-day free trial** today! # Ensuring academic integrity: Best practices for secure online exams With the rise of digital learning, online exams have become an essential tool for educational institutions worldwide. While this shift offers flexibility and accessibility, it also presents challenges in maintaining academic integrity. Ensuring that online exams are secure, fair, and trustworthy is critical for upholding the credibility of educational programs and institutions. This article will explore best practices for secure online exams and highlight key strategies and tools that support academic integrity. ## The importance of academic integrity in online exams *Academic integrity* is the foundation of education. It ensures that students are evaluated fairly based on their knowledge and skills. In traditional classrooms, proctors and physical monitoring tools help uphold integrity. However, in online environments, maintaining this standard becomes more complex. Factors like impersonation, cheating, and access to unauthorised resources can threaten the fairness of exams. Educational institutions must adopt a proactive approach to secure online exams, ensuring that students' achievements reflect their true abilities and that the value of academic credentials is preserved. ## Common challenges in securing online exams - Plagiarism and unauthorised assistance: Students may be tempted to access notes, websites, or receive help from others during online exams. The absence of physical supervision makes it easier for students to cheat. - Impersonation: In an online setting, the possibility of someone else taking an exam on behalf of the student increases. This is a significant issue, especially in higher-stakes exams like certifications or degrees. - Technical vulnerabilities: Without the right security measures, online exam platforms can be vulnerable to hacking or technical manipulations, compromising exam results and academic integrity. ## Best practices for ensuring secure online exams To combat these challenges, educational institutions should follow a series of best practices aimed at securing online exams and protecting academic integrity. ### 1. Pre-exam preparation Effective exam security begins well before the exam itself. Educators and administrators should: - Set clear expectations: Clearly communicate exam rules to students. This includes what materials are allowed, whether they are monitored, and the consequences of cheating. - Use terms and conditions: Having students read and sign terms and conditions before the exam reinforces the importance of academic integrity. These terms and conditions serve as a reminder of their responsibility to uphold fairness in their work, and then consequences of what will happen if they don't. - Educate students: Providing students with resources about the importance of academic integrity and how cheating undermines their own success is crucial. It’s also helpful to run practice exams to familiarise students with the platform and process. ### 2. Use secure online exam platforms Choosing the right platform for online exams is essential for maintaining academic integrity. Platforms such as **Synap**, an ultimate [online exam platform](https://synap.ac/solutions/online-exam-platform/), offer comprehensive features designed to secure exams and protect both students and educators. Secure online exam platforms should include: - Proctoring tools: Remote proctoring tools can monitor students via webcam, microphone, and screen recording during the exam. These tools detect unusual behaviours or movements that may indicate cheating. - Lockdown mode: Lockdown mode restricts students' access to external websites, applications, and files during an exam. This reduces the likelihood of students searching for answers or consulting unauthorised materials. - Automated breach detection: Proctoring tools log rule violations—such as leaving the exam window, opening unauthorised tabs, or using additional monitors—for review alongside captured evidence. ### 3. Leverage online exam security software [Online exam security software](https://synap.ac/online-exam-platform/security/) provides an additional layer of protection by offering features like identity verification, plagiarism detection, and automated monitoring. Some popular software options include: - Synap - Synap is a powerful and user-friendly online exam platform that helps educators create secure, flexible, and engaging exams. With built-in Synoptic proctoring for monitoring and review, configurable breach detection and lockdown options, and robust platform security features, Synap ensures academic integrity while offering a seamless experience for both students and institutions. - Respondus LockDown Browser: This software prevents students from accessing other browsers, copying, printing, or navigating to unauthorised websites during an exam. - ProctorU: This tool offers live remote proctoring, where proctors monitor students via webcam throughout the exam. It also uses AI to track behaviour in real time. - ExamSoft: With features like identity verification, randomised question banks, and browser lockdown, ExamSoft ensures that exams are secure and tailored to each institution's needs. By using tools like these, institutions can significantly reduce the chances of academic dishonesty and ensure that online exam for students is conducted fairly. ### 4. Ensure fairness and reduce stress for students A critical part of maintaining academic integrity is balancing security with a fair and stress-free exam environment for students. High levels of stress can sometimes push students to cheat. To mitigate this, educators should: - Provide clear instructions: Make sure students understand how the exam will be administered, including what security measures are in place. This helps reduce anxiety and ensures students are prepared. - Offer practice exams: Practice exams using the same security protocols give students an opportunity to familiarise themselves with the process and the tools being used. - Address privacy concerns: When implementing security software, educators should be transparent about how students' data will be used and ensure that privacy concerns are addressed. ### 5. Beyond technology: cultivating a culture of integrity While technology plays a significant role in securing online exams, institutions should also focus on fostering a culture of academic integrity. This involves: - Institutional policies: Schools should establish and enforce clear policies that outline the consequences of academic dishonesty. These policies should be communicated regularly to both students and staff. - Educating students: Students should understand the long-term benefits of maintaining integrity in their academic work. Institutions can offer workshops, seminars, or digital resources on ethics and the importance of honest work. - Collaboration with faculty: Faculty members play a crucial role in promoting academic integrity. Regular training sessions on how to detect and prevent cheating in online exams can ensure that educators are well-equipped to manage exams effectively. ## Conclusion Maintaining academic integrity during online exams is a multifaceted challenge that requires a combination of technology, clear communication, and a commitment to fairness. By implementing best practices such as secure online exam platforms, using exam security software, and fostering a culture of integrity, educational institutions can protect the value of their programs and ensure that students' achievements are genuinely earned. For educators and institutions looking for comprehensive solutions to secure online exams, [Synap](https://synap.ac) offers a robust online exam platform designed to streamline the process while maintaining the highest standards of integrity. Learn more about how Synap can help your institution maintain a secure, reliable, and efficient exam experience by visiting our [online exam proctoring page](https://synap.ac) or exploring our [online exam platform](https://synap.ac). ## Related FAQs: ### What are the best practices for secure online exams? Best practices include using proctoring tools, lockdown mode, automated breach detection, educating students on academic integrity, and utilising exam security software. ### How can students uphold academic integrity during online exams? Students should follow all exam instructions, avoid unauthorised assistance, read terms and conditions, and understand the consequences of cheating. ### What are the best online exam security software options? Some top options include Synap, Respondus LockDown Browser, ProctorU, and ExamSoft, each offering unique features like lockdown mode, remote proctoring, and automated monitoring. ### How is exam integrity maintained in a secure online exam? Exam integrity is maintained through proctoring (live, automated, or recorded), lockdown mode, identity verification, and automated breach detection. ### What happens if I lose internet connectivity during a secure online exam? Many platforms save progress and automatically reconnect once the internet is restored. If the issue persists, contact support to discuss rescheduling or additional time options. ### What types of proctoring are available for secure online exams? Proctoring options include live proctoring, automated record-and-review proctoring, and hybrid approaches that combine automated breach detection with human oversight. ### What are the technical requirements for taking a secure online exam? You need a stable internet connection, a compatible device (desktop/laptop with webcam and microphone), supported operating system and browser, and up-to-date software. # Designing a better online exam experience for candidates With online exams now standard across education and professional training, technical reliability alone isn’t enough. The experience of the test taker matters just as much. Exams are a major source of stress for many candidates. An [OECD study](https://www.tandfonline.com/doi/full/10.1080/02673843.2019.1596823){rel=""nofollow""} found that 66% of students feel stressed about poor grades, and 59% worry that taking a test will be difficult. Designed well, online exams can reduce many of the pressures associated with traditional in-person testing - from rigid schedules to distracting environments. This article explores how thoughtful online exam design can help create a calmer, more supportive experience for candidates. ## Remote testing and flexible schedules In-person exams often introduce unnecessary pressure. Candidates may need to travel long distances, take time off work, or sit exams in unfamiliar environments - all of which can add stress before the assessment even begins. Remote testing removes many of these barriers, allowing candidates to sit exams in a familiar setting and manage their time more effectively. When combined with flexible scheduling, online exams can significantly reduce logistical stress and help candidates perform at their best. Below are two scheduling approaches that support a more flexible, candidate-friendly exam experience. ### Access windows Traditional exams often open at a fixed date and time for all candidates - and in many cases, this approach works perfectly well. However, where greater flexibility is needed, [access windows](https://synap.ac/docs/exams/create-and-manage-exams/creating-an-exam#scheduling){rel=""nofollow""} offer an alternative. Instead of requiring all candidates to begin at the same time, access windows allow them to choose when to start within a defined period. This can be particularly useful for candidates balancing work, caring responsibilities, or different time zones, helping them approach the exam feeling more prepared and less pressured. ![online-exam-fixed-date-range-scheduling.png](https://synap.ac/cms/online-exam-fixed-date-range-scheduling.png) ### Relative deadlines Similarly, while many exams rely on fixed start and end times, [relative deadlines](https://synap.ac/docs/exams/create-and-manage-exams/5.-share/schedule#candidate-deadlines){rel=""nofollow""} provide a flexible alternative where appropriate. With relative deadlines, each candidate has the same amount of time to complete the exam from the moment they begin or enrol, rather than being constrained by a single universal deadline. This ensures fairness while reducing unnecessary time pressure, particularly for candidates starting at different times or in different circumstances. Used as an alternative to standard exam opening times, relative deadlines allow institutions to design assessments that are both controlled and more accommodating to candidate needs. ![online-exam-relative-deadline-scheduling.png](https://synap.ac/cms/online-exam-relative-deadline-scheduling.png) ## Eliminating distractions In-person exam settings can introduce a range of distractions; from unfamiliar environments and background noise to the visible presence of other candidates and invigilators. These factors can heighten anxiety and make it harder for candidates to concentrate. Remote exams allow candidates to sit assessments in a familiar, private setting, reducing environmental distractions and social pressure. By creating more consistent and controlled testing conditions, institutions can help candidates focus fully on the assessment itself, leading to improved concentration and a calmer exam experience. ## Tools for candidates Exams are inherently high-pressure, so the tools available during an assessment can have a meaningful impact on candidate confidence and performance. Providing built-in, standardised tools helps candidates focus on demonstrating their knowledge rather than managing logistics or workarounds. ### Calculators Integrated calculators remove the uncertainty associated with physical devices. Candidates don’t need to worry about forgetting equipment, battery failures, or using non-approved models, as the required tools are available directly within the exam interface. This creates a more consistent and controlled experience for all candidates, while reducing unnecessary stress and allowing them to focus fully on the assessment itself. ### Highlighters and notes [Digital highlighters](https://synap.ac/docs/quizzes/creating-a-quiz/quiz-experience#navigation){rel=""nofollow""} and [on-screen note](https://synap.ac/docs/quizzes/creating-a-quiz/quiz-experience#navigation){rel=""nofollow""}s support candidates in actively navigating exam content. They allow candidates to annotate key information, organise their thoughts, and manage longer or more complex questions more effectively. By mirroring familiar exam techniques in a digital format, these tools help candidates stay engaged and work through assessments with greater clarity and confidence. ## Feedback and insights Clear, timely feedback reduces uncertainty for candidates, supports progression and helps build candidate confidence post-exam. Below are some effective ways to provide feedback on an online exam platform at scale: ### Quicker results Waiting for exam results can be a significant source of stress for candidates. Online exams reduce this uncertainty by enabling faster, more predictable results, with automated marking for objective questions and streamlined grading for written responses within the platform. ### Performance feedback Insights into [performance over time](https://synap.ac/docs/analytics/student-insights#student-insights){rel=""nofollow""} and across subject areas provide candidates with clearer next steps and helps them refocus their efforts. By highlighting patterns, strengths, and gaps, this type of feedback supports more targeted improvement. Unlike paper-based feedback, which can be lost or overlooked, online exams provide consistent and accessible performance data that candidates can revisit over time, helping build confidence and support ongoing progression. ![online-exam-performance-feedback-analytics.png](https://synap.ac/cms/online-exam-performance-feedback-analytics.png) ### Engagement data Understanding how candidates engage with an assessment is key to supporting their success. Online exam platforms provide [real-time insights](https://synap.ac/docs/analytics/student-insights#student-insights){rel=""nofollow""} - such as session frequency, question completion rates, and time spent per section - giving candidates clearer visibility into their own behaviours and performance. This data also enables educators to identify patterns, spot potential issues earlier, and adapt support where needed. Unlike traditional assessment methods, which rely on periodic reviews and subjective observation, online engagement data provides timely, objective insight that supports more responsive decision-making. ## Customising exam preparation Online exams make it easier to tailor exam preparation in ways that reduce anxiety and build candidate confidence. Unlike traditional in-person exams, where preparation is often rigid or self-directed, online platforms allow candidates to prepare in formats that better reflect how they will be assessed. ### Test formats Offering a range of [exam formats](https://synap.ac/docs/quizzes/creating-a-quiz/quiz-experience){rel=""nofollow""} - such as practice tests, untimed assessments, and timed simulations - allows candidates to prepare in ways that suit their circumstances and confidence levels. This flexibility helps candidates become familiar with question styles, pacing, and exam conditions ahead of time, reducing uncertainty and enabling them to approach the assessment feeling more prepared and in control. ### Spaced learning [Spaced learning](https://synap.ac/docs/using-synap/synap-students#spaced-learning){rel=""nofollow""} supports exam preparation by reinforcing knowledge over time rather than relying on last-minute revision. Research shows that this approach improves [promotes long-term retention](https://www.sciencedirect.com/science/article/abs/pii/S1072751510003406){rel=""nofollow""} and helps candidates apply knowledge more effectively during assessments. Online platforms can structure spaced learning automatically, supporting consistent preparation and reducing reliance on candidates to manage complex study schedules themselves. This leads to stronger understanding, improved recall, and a calmer exam experience overall. ![spaced-learning-online-exam-preparation.png](https://synap.ac/cms/spaced-learning-online-exam-preparation.png) ## Conclusion With online exams now widely adopted, the focus has shifted from simply delivering assessments online to delivering them well. Prioritising the candidate experience is essential for reducing stress, improving performance, and building confidence throughout the assessment process. By combining flexible scheduling, clear feedback, supportive exam tools, and tailored preparation options, institutions and organisations can create assessments that are fair, consistent, and candidate-friendly - without sacrificing control or integrity. ### Learn more about Synap Book a demo to see how flexible scheduling, feedback, and candidate tools can work together to create a calmer, more effective online exam experience. ### References 1. Pascoe, M. C., Hetrick, S. E., & Parker, A. G. (2019). The impact of stress on students in secondary school and higher education. International Journal of Adolescence and Youth.{rel=""nofollow""} 2. Price, B., Fu, Y., Baker, H., Connelly, D., Ritchey, M. L., & Genega, E. M. (2010). Online Spaced Education Generates Transfer and Improves Long-Term Retention of Diagnostic Skills: A Randomized Controlled Trial.{rel=""nofollow""} # Why you shouldn’t build your own online exam platform from scratch (and what to do instead) Delivering online exams often raises a key question for organisations: build an exam platform from scratch or use an existing exam solution? While a custom built system may sound appealing, it’s ultimately high-risk, time-consuming, and costly. [Established online exam platforms](https://synap.ac/solutions/online-exam-platform/) already offer the expertise, scalability, and support you need. In this post, we explore the pitfalls of developing your own exam system and why opting for a trusted, ready-made [online exam platform](https://synap.ac/solutions/online-exam-platform/) is the smarter choice. ## The true costs and pitfalls of building your own online exam platform ### 1. High and rising costs Developing a robust, secure exam platform isn’t just about coding, it requires developers, designers, testers, and ongoing IT support. Costs escalate fast: beyond the initial build, you have updates, bug fixes, feature enhancements, and hosting, all of which are essential to keep the platform reliable and secure. Imagine an exam day where your custom-built system crashes because the servers couldn’t handle the load, that’s the hidden cost of building from scratch. ![exam-platform-cost-comparison-chart.png](https://synap.ac/cms/exam-platform-cost-comparison-chart.png) ### 2. Time-consuming builds that delay launch Even with an experienced team, building from scratch can take significantly longer than expected. A project estimated at a few months can easily stretch beyond a year, delaying your ability to deliver assessments. ### 3. Never-ending maintenance burden Building and launching the platform is only the beginning. You will need to stay on top of: - New feature development to meet user expectations. - Security patches to protect against ever-evolving threats. - Server maintenance and hosting. These tasks demand constant attention and resources. Instead of moving on to higher-value initiatives such as improving the assessment content or scaling your offering, you’re stuck in a cycle of upkeep. The moment you think it’s “done,” you’re already back in maintenance mode. ### 4. Serious security vulnerabilities Protecting data is paramount for high-stakes exams. Developing secure systems is complex, and even experienced teams can struggle to anticipate and mitigate risks such as data breaches, phishing, or denial-of-service attacks. ### 5. Reliability challenges and missed SLAs Maintaining service-level agreements (SLAs) and ensuring uptime under heavy traffic is difficult with a bespoke solution. Scaling reliability demands heavy investment in infrastructure, a dedicated DevOps or site reliability engineering teams, and disaster recovery planning. Without this, outages and performance issues are almost inevitable, damaging your reputation. ### 6. Poor user experience and accessibility gaps A seamless exam experience matters for both candidates and administrators. Designing intuitive workflows, [accessibility features](https://synap.ac/accessibility/), and smooth navigation isn’t quick or straightforward. Many in-house teams underestimate how long it takes, the complex design decisions, and that is requires specialist knowledge they might not have. ### 7. Long term resource drain Beyond the initial build, you’ll face recurring costs for updates, testing, compliance checks, and customer support. What looks like a one-off project can quickly turn into a never-ending resource drain. ## Why you should choose an established exam platform ![online-exam-platform-chemistry-example.png](https://synap.ac/cms/online-exam-platform-chemistry-example.png) ### Launch in weeks, not years With an established [online exam platform](https://synap.ac/solutions/online-exam-platform/), you avoid spending months or years building from scratch. Ready-to-use tools for authoring, scheduling, and proctoring let you start delivering assessments almost immediately. You also save significant development costs, freeing budget to improve exam content or expand programmes, investments that directly enhance the learner experience and support scale. ### Protect candidate data effectively Trusted by schools, universities, and organisations worldwide, commercial exam platforms have been stress-tested in real-world, high-stakes environments. > I was blown away by their professionalism, their ability to accommodate any and all (and even strange) request, and their willingness to assist and to provide an amazing professional service in very stressful conditions. - Henda S, Program Director at UFS Whether you’re running a small pilot or hosting thousands of simultaneous exams, these platforms can scale to meet demand without compromising performance, saving you the cost of building and maintaining complex infrastructure in-house. ### Enterprise grade security Established platforms follow the latest security protocols, from encryption, GDPR compliance and ISO certifications, ensuring sensitive candidate data stays safe. Regular monitoring and updates reduce the risk of breaches, giving you peace of mind that your exams meet the highest security standards without having to fund an in-house cybersecurity team or constant penetration testing. ### Stay up-to-date without extra effort Vendors roll out new features, enhancements, and fixes on a regular basis. You don’t need to worry about keeping up with the latest trends or patching vulnerabilities, the platform does it for you. Instead, you can put resources into professional development for staff, better assessment design, or wider learning technology initiatives. ### Leverage expert guidance Choosing a trusted platform means access to a team of industry experts. From onboarding and training to best practices in online assessments, their knowledge helps you deliver exams smoothly and with confidence, letting your own team focus on teaching improvements and student outcomes rather than troubleshooting technical issues. ### Deliver a seamless branded experience Many platforms let you apply your organisation’s branding, domain and email sender so the platform looks and feels like your own. This provides all the benefits of a custom-built system, such as a seamless candidate experience, without the financial and operational risks of building it yourself. ### Focus on what matters most Ultimately, an exam platform should support your mission, not distract from it. By choosing an established solution, you can redirect time and resources away from technical upkeep and towards what really matters: developing curriculum, supporting users, freeing up your teams time and delivering high-quality education and training. ## Cost & value comparison: Custom-built vs ready-to-use exam platforms | Decision Factor | Custom-Built Platform | Ready-Made Platform (SaaS / Off-the-Shelf) | | ------------------------------------- | ----------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------- | | **Upfront Cost** | $150k–$1m (£121,500–£810,000) for design, development, and testing [\[1\]](https://synap.ac/#ref-1) | $10k–$500k (£8,100–£405,000) depending on licence and scale [\[1\]](https://synap.ac/#ref-1) | | **Deployment Speed** | Months to over a year before launch, often with delays [\[4\]](https://synap.ac/#ref-4) | Days to weeks – ready to launch quickly [\[4\]](https://synap.ac/#ref-4) | | **Total Cost of Ownership (5 years)** | $750k+ (£607,500+) due to ongoing maintenance, updates, and staffing [\[3\]](https://synap.ac/#ref-3) | $50k–$300k (£40,500–£243,000) predictable licensing and vendor support [\[3\]](https://synap.ac/#ref-3) | | **Maintenance Burden** | High – requires in-house team for bug fixes, updates, and compliance [\[2\]](https://synap.ac/#ref-2) | Low – handled by vendor, reducing IT spend by up to 15% [\[3\]](https://synap.ac/#ref-3) | | **Long-Term Savings** | Unpredictable – scope creep and rising dev costs common [\[2\]](https://synap.ac/#ref-2) | Up to 70% savings over 5 years with SaaS vs custom [\[4\]](https://synap.ac/#ref-4) | ## Experience the benefits of using an established exam platform Save yourself from the high costs, complexity, and risks of building an exam platform from scratch. Instead, take advantage [Synap’s online exam platform](https://synap.ac) , a tried-and-tested solution that’s ready to go today. Start your journey by [booking a demo](https://synap.ac/book-a-demo/) and then a **14-day free trial** and see how easy it is to deliver secure, reliable, and scalable online exams. ### References 1. []{#ref-1}Moldstud, 2023. Custom vs Off-the-Shelf ERP Systems: Choosing the Best Solution for Your Business. online Available at: {rel=""nofollow""} Accessed 20 Aug. 2025. 2. []{#ref-2}FullScale, 2023. Custom Software vs Off-the-Shelf Cost Analysis. online Available at: {rel=""nofollow""} Accessed 20 Aug. 2025. 3. []{#ref-3}Starterstack, 2023. Custom vs Off-the-Shelf: Long-Term ROI Comparison. online Available at: {rel=""nofollow""} Accessed 20 Aug. 2025. 4. []{#ref-4}Tres Astronautas, 2023. Custom Software vs SaaS: Which Fits Your Business Needs? online Available at: {rel=""nofollow""} Accessed 20 Aug. 2025. # The ultimate checklist for choosing an online exam platform It can be hard to know which online exam platform is right for your organisation. Each system comes with different features, pricing models, and limitations. The danger is only discovering gaps after you’ve invested time (and money) in the wrong provider, resulting in having to redesign your exams, retrain staff, or even migrate to a new system altogether. This checklist highlights the\*\* key questions you should ask before you make a decision\*\*, along with why each one is important. Whether you’re running professional certifications, compliance training, or university assessments, this will help you **evaluate platforms with confidence.** ## Uploading questions - What question types and media are supported? Exams vary widely, so make sure the platform supports the question types you need, whether that’s multiple choice, essays, drag-and-drop, coding challenges, etc. If the platform doesn’t support the formats you need, you’ll be forced to convert them or switch providers later. - Can I include images, audio, video, or interactive content? The ability to include rich media makes assessments more engaging and realistic. Look for a platform that supports images, audio, video, and interactive elements. - Can I bulk import/export my questions? Building a question bank takes years to build. If you can’t import existing content or export it later, you risk being locked into the platform. Bulk tools save hours of admin and help protect your investment. ![online-exam-platform-question-import.png](https://synap.ac/cms/online-exam-platform-question-import.png) ## Exam features - What online exam delivery features are available? Features such as certificates, timed exams, randomised question order, and secure browsers can make or break the exam experience. Missing one at the wrong moment could derail an entire assessment. - What reporting and performance analytics are included? Good platforms provide deep insights into learner performance, question difficulty, and engagement. Detailed analytics allow you to identify trends, refine questions, and improve your assessments over time. - Do you offer exam grading options and feedback tools? Look for flexible marking options: automated grading for objective questions and manual marking for subjective answers. The ability to leave comments, add marking rubrics, or assign partial marks ensures learners get richer, more constructive feedback. ![online-exam-platform-marking-interface.png](https://synap.ac/cms/online-exam-platform-marking-interface.png) ## Anti-cheat/security - Do you have anti-cheat and proctoring options? Security features like online exam proctoring, lockdown mode, and identity verification help maintain exam integrity. Whether delivering exams remotely or in person, these measures are essential for high-stakes assessments. ![online-exam-platform-proctoring-tab-detection.png](https://synap.ac/cms/online-exam-platform-proctoring-tab-detection.png) ## Data security and privacy - Who owns the questions and data on the platform? This is one of the most overlooked, yet critical, questions. Some providers claim ownership of your question bank, meaning years of intellectual property could effectively belong to them. Always ensure you retain full ownership and control of your IP. - Does the platform meet data security standards? With GDPR and other regulations, mishandling learner data isn’t just bad practice, it can lead to legal and compliance risks. Make sure the platform complies with relevant security and data protection standards for your region. ## Accessibility - Is the platform accessible for all users? Ensuring fairness and compliance with accessibility regulations is highly important for online exams. Look for screen reader compatibility, keyboard navigation, and adjustable text options to ensure exams are inclusive for all learners. ## Integrations - What automations are supported? Automations reduce manual work, minimise errors, and keep assessments on track. The best online exam platforms offer robust integration and automation capabilities such as: - Enrolling users into exams after course completion. - Trigger follow up actions such as sending reminders or notifications. - Connect with systems like LMSs, CRMs, or eCommerce platforms. - Can the exam platform integrate with other systems? Integrations keep data consistent across platforms and cut down on admin time. Strong exam platforms connect with your existing systems, such as LMSs, CRMs and payment gateways, while features like Single Sign-On (SSO) make access easier and workflows smoother. ## User groups - How do I invite users? Platforms should offer simple, scalable ways to invite learners and administrators. Look for flexible options such as email invites, CSV uploads, or integration with existing systems. A frictionless process saves time, reduces errors, and ensures all participants can access their exams without delays. - Can user enrolment be automated? Enrolment should run automatically. The best platforms integrate with CRMs, HR systems, or payment gateways, allowing enrolment to happen automatically. For example, a course completion, payment, or system update could automatically create accounts and enrol participants in exams. - Are there limitations on user group sizes or roles? When searching for a platform, check whether there are restrictions on the number of admins, examiners, or learners. Choose a system that scales with your organisation without hidden costs or added complexity. ## Branding - Can I brand the platform?Branding and configuration options reinforce professionalism and build trust with learners. Choose a platform that supports your logo, colours, and messaging for a consistent learner experience. A well-branded experience reinforces your identity and helps learners feel confident that they are engaging with your official assessments. - Is white-labelling available?White-labelling is an important feature for training providers or institutions delivering exams under their own brand. Platforms that support white-labelling let you present assessments as part of your own ecosystem, creating a seamless experience for learners and strengthening your brand reputation. ![online-exam-platform-branding-settings.png](https://synap.ac/cms/online-exam-platform-branding-settings.png) ## Support - What type of support is offered?Support matters the most for high-stakes or large-scale assessments. Prioritise those that provide fast support times, live channels, or dedicated account managers. Access to help when you need it ensures exams run smoothly and reduces stress for both administrators and learners. ## Pricing - What is your pricing model?Look at whether the provider charges monthly or annually, per-user or per-exam, and whether the pricing plan scales with your expected usage. Choosing the right model can make the difference between a cost-effective solution that fits your budget and one that becomes unexpectedly expensive as you grow. - Are there additional costs?Ask about hidden fees. Some platforms charge extra for features such as proctoring, integrations, or advanced analytics. Make sure to clarify all potential additional costs before committing to ensure the platform provides full value within your budget. - Is a free trial available? Free trials are a valuable way to test a platform in real-world conditions before making a financial commitment. When evaluating providers, check the length of the trial and what features are included, to ensure the platform meets your needs before signing a contract. ### Ready to choose the right online exam platform? Discover a solution that aligns with your goals, grows with your needs, and safeguards your investment. [Book a personalised demo](https://synap.ac/book-a-demo/) and enjoy a 14-day free trial with Synap today. # The complete guide to online exam question types (and when to use them) Choosing the right question type can shape the quality of an assessment just as much as the content itself. A poorly chosen format may only test surface-level memorisation, while the right one can reveal deeper understanding, critical thinking, and the ability to apply knowledge in real-world contexts. Different question types assess different kinds of learning, from quick knowledge recall to analytical reasoning and practical application. Below is a breakdown of common question types used in online exam platforms, what they're best for, and why they matter. ## Auto-graded question types Questions that can be automatically graded by an online exam system are ideal for saving time, scalability, and instant feedback. They reduce marking time while still supporting a wide range of assessment styles. ### MCQ: single correct answer Traditional multiple-choice questions with one correct option are great for assessing: - Core knowledge - Concept recognition - Quick decision-making Single correct answers are fast for learners to complete and can be marked instantly, making them highly efficient at scale. They provide consistent, objective grading and generate clear data for performance analysis, which is especially useful in large cohorts. ### MCQ: multiple correct answers Multi-correct responses, where more than one option may be correct, are good for assessing: - Deeper understanding - Ability to evaluate multiple factors - Partial knowledge and nuance These questions reduce the likelihood of guessing and encourage more careful reading of all available options. They better reflect real-world complexity, where answers are often not singular or straightforward. ### Image-based answer options Questions that use images as answer choices are a great way to assess: - Pattern recognition - Spatial awareness - Diagram interpretation This format increases engagement and allows assessment of skills that go beyond text-based recall. It is particularly effective in disciplines where recognising visual information is essential. ![question-type-image-based-answers.png](https://synap.ac/cms/question-type-image-based-answers.png) ### EMQs (extended matching questions) EMQs consist of a piece of core text, such as a scenario, with multiple related questions grouped with it. Each question builds on the same stem, allowing learners to work through a connected set of prompts that follow from the scenario. They are a great way to test: - Clinical or applied reasoning - Scenario-based decision-making - Ability to apply knowledge across contexts This structure supports deeper applied understanding by keeping all questions anchored to the same context, rather than treating them as isolated items. It also makes assessment design more efficient, as related questions can be organised together under one scenario, creating a coherent and structured testing experience. ![question-type-emq.gif](https://synap.ac/cms/question-type-emq.gif) ## Interactive auto-graded questions Questions that combine the efficiency of automated marking with interactive elements create more engaging, hands-on assessments. Rather than relying solely on traditional multiple-choice responses, they require learners to actively interact with content by ordering, selecting, matching, or completing information within a structured task. ### Ranking (ordering questions) Ranking questions allow candidates to drag options and order them into a certain sequence based on a defined criterion, such as chronological order, priority, or logical progression. This is great for assessing: - Processes and sequences - Prioritisation skills - Logical thinking These questions test whether learners understand the correct structure or order of steps, rather than just recognising individual items. They are particularly useful for workflows and procedural knowledge. ![question-type-rank-order.gif](https://synap.ac/cms/question-type-rank-order.gif) ### Drag and drop This question type allows candidates to drag and drop items into boxes and are a great option for assessing: - Classification and grouping - Concept matching - Interactive problem-solving This format encourages active engagement and helps reinforce relationships between ideas. It works well for visual learners and adds a more interactive element to assessment. ![question-type-drag-and-drop.gif](https://synap.ac/cms/question-type-drag-and-drop.gif) ### Dropdown questions Dropdown questions allow candidates to select an answer option from a dropdown menu. This can help to test: - Contextual understanding - Sentence completion - Terminology accuracy They keep questions clean and structured, especially in text-heavy assessments, while still testing precise knowledge within a specific context. ### Cloze text (fill in the blanks) Cloze questions, often referred to as "fill in the blank", require candidates to input a word or number into a missing space within a sentence or passage. Accepted answers can be predefined so responses can be marked automatically, with additional controls such as case sensitivity and numerical ranges to ensure accuracy. They are a good question type to assess: - Recall in context - Language or terminology accuracy - Detailed understanding They require learners to actively recall information rather than recognise it. This reduces guessing, making them more challenging than standard multiple-choice formats and effective for reinforcing precision. ![question-type-cloze-text.gif](https://synap.ac/cms/question-type-cloze-text.gif) ### Image hotspots Hotspot questions present candidates with an image and require them to select a specific area or point within it as their answer. Hotspot questions are well suited to assessing: - Visual identification - Interpretation of diagrams, maps, or images - Applied recognition skills Rather than choosing from predefined options, learners interact directly with the visual, identifying the correct location based on their understanding. This format creates a more authentic assessment experience, as it mirrors real-world tasks where individuals must analyse and respond to visual information rather than rely on text-based cues. ![question-type-image-hotspot.gif](https://synap.ac/cms/question-type-image-hotspot.gif) ### Flashcard questions These work like traditional flashcards by presenting information as a prompt on one side and the corresponding answer on the other, allowing learners to test their knowledge in a simple, interactive format. They are typically used for self-paced study, where users can flip between the question and answer to check their understanding. Flashcards are great for exam preparation as they help: - Knowledge recall - Revision and reinforcement - Active memory practice While often used for learning rather than formal assessments, flashcards are highly effective for strengthening long-term memory through repetition and active recall. ![question-type-flashcard.gif](https://synap.ac/cms/question-type-flashcard.gif) ## Manually graded question types Not every learning outcome can be captured with auto-graded formats. For depth of explanation, communication skills, and practical demonstration, manually graded question types give markers the flexibility to evaluate richer responses. ### Free text (essays) Free text questions, often referred to as essay questions, allow candidates to produce extended written responses in their own words. There are no predefined answer options, meaning learners must independently construct and structure their response based on the question provided. They are typically used where depth of explanation, reasoning, or argumentation is required rather than short or factual responses. Free text questions are good for assessing: - Critical thinking - Argument development - Depth of understanding Word limits can be applied to responses, and spell checks can also be disabled where appropriate. These questions allow learners to express ideas in detail, build structured arguments, and demonstrate nuanced understanding. This makes them particularly suitable for higher-level learning outcomes that cannot be effectively captured through objective question types. ### Templated answers Templated answer questions provide candidates with a structured format to follow when responding, often breaking the answer into sections, tables, or guided prompts. While learners still provide their own content, the structure helps guide how the response should be presented. They are useful when consistency in answer format is important or when specific components of a response need to be included. Templated answers are a good way to test: - Methodical thinking - Consistency in response structure - Applied knowledge in a controlled format They support clearer marking and more standardised responses, while still allowing learners to demonstrate understanding within a defined framework. ### Audio recording Audio recording questions require candidates to submit a spoken response using their device's microphone. Instead of writing their answer, learners verbally express their response in real time. This format is commonly used where spoken language or verbal explanation is a key part of the skill being assessed. Audio recording questions are good for: - Verbal communication - Pronunciation - Fluency and spoken clarity They capture elements such as tone, pace, and articulation, which cannot be assessed through written responses alone. Online exam platforms like Synap often allow for configurable options such as a maximum recording time, number of recording attempts, and whether recording can be paused and restarted, giving you full control over how the assessment is delivered and ensuring consistency and fairness across candidates. ![question-type-audio-recording.gif](https://synap.ac/cms/question-type-audio-recording.gif) ### Video recording Video recording questions require candidates to record themselves using a webcam while responding to a question or completing a task. This combines both visual and audio communication in one response. It is often used when presentation, demonstration, or interpersonal skills need to be evaluated, making it great for recruitment assessments. Video recording questions are good for assessing: - Presentation skills - Practical demonstrations - Interpersonal communication This format enables a richer evaluation of how learners communicate and present themselves, including body language and delivery. Similar to audio questions, admins can add configurations such as a maximum recording time, number of attempts, and whether candidates can pause and restart the recording. ### Spreadsheet Spreadsheet questions require candidates to complete tasks using spreadsheet software, such as analysing data, performing calculations, or organising information in structured formats. They are designed to replicate tools commonly used in workplace environments such as Excel and Google Sheets. These tasks are good for assessing: - Data analysis - Numerical reasoning - Technical or financial skills They allow learners to demonstrate both accuracy and process when working with structured datasets. ![question-type-spreadsheet.gif](https://synap.ac/cms/question-type-spreadsheet.gif) ### File upload This allows candidates to submit external files as their response, such as documents, presentations, PDFs, or other digital formats. This format is used when responses cannot be easily captured within standard question fields. File upload questions are good for assessing: - Projects and coursework - Research and written work - Creative or technical outputs They provide flexibility for more complex submissions that require richer formats or multi-page work. ### Webcam screenshot Screenshot questions allow candidates to capture an image using their device's camera, either of their own work (such as a hand-drawn diagram, sketch, or written solution) or of themselves for identity verification purposes, for example by holding up an ID card. Webcam screenshot questions are good for assessing: - Practical or hand-produced work (e.g. drawings, diagrams, written calculations) - Identity verification and exam security - Authenticity of candidate submissions in remote assessments While not used to assess knowledge directly, they support trust and security in online examinations. ### Coding Coding questions require candidates to write, run, or submit code in response to a problem. These may include automated tests that check whether the solution works as expected. They are commonly used in technical and computer science assessments. Coding questions are good for assessing: - Programming skills - Logical problem-solving - Algorithmic thinking They closely reflect real-world development tasks and allow for practical evaluation of technical ability. ### Off platform Off-platform questions require candidates to complete an activity outside of the exam platform, with their work then submitted, recorded, or assessed afterwards. These tasks are typically used when the assessment needs to take place in a real-world or practical environment that cannot be replicated digitally. They are commonly used in practical, workplace, or performance-based assessments. Off-platform questions are good for assessing: - Practical skills - Real-world application - Communication and presentation abilities By attaching a marking rubric, results from off-platform activities can be combined with scores from the rest of the exam, giving a complete picture of candidate performance. ## Using multimedia in questions Modern online exam platforms often allow multimedia to be added to questions to make them more engaging and realistic. This can include images, audio, video, spreadsheets, and PDFs. Multimedia enhances assessment by presenting information in formats learners are more likely to encounter in real-world situations. It also supports different learning styles and enables more authentic scenario-based questions. ![question-type-multimedia.png](https://synap.ac/cms/question-type-multimedia.png) ## Get better results with the right question types Effective assessment design depends on choosing question types that accurately measure the skills and knowledge you want to assess. Using a mix of formats helps evaluate everything from knowledge recall and critical thinking to practical, real-world application. See how Synap's question types work in practice and explore how the right formats can improve your assessment quality. [Book in for a tailored demo](https://synap.ac/book-a-demo/) to get your 14-day free trial. # A complete guide to growing an online tutoring business ## Introduction The demand for online learning has surged in recent years and is projected to grow significantly by 2030 [1]. Digital tutoring has emerged as a highly effective alternative to traditional face-to-face or textbook methods, offering tutoring businesses a unique opportunity to deliver scalable, accessible, high-quality learning experiences. Whether you're starting a tutoring business to fill a gap in the market or you’re an established tutoring business looking to scale, this blog will guide you through essential strategies to grow your tutoring business. ## What are the benefits of online tutoring? Online learning has transformed the way students learn and tutors teach, offering a [range of benefits](https://synap.ac/use-case/practice-tests/) that enhance convenience, efficiency, and effectiveness for everyone. Here are some key advantages: - Saves time: Features such as automated grading and instant feedback streamline assessment processes, allowing tutors to focus more on teaching rather than administrative tasks. - Flexibility: Online assessment platforms enable students to access content from anywhere, eliminating travel requirements and providing a more convenient experience for families. - Reduced manual work for tutors: Automatically graded question types and instant reporting significantly reduce the manual workload, addressing a common frustration among tutors. - Automations: With features such as automatic re-attempt settings and automatic tailoring of questions to individual needs, an online assessment software simplifies tutoring workflows and improve learning outcomes. - In-depth analytics: An online assessment software provides detailed analytics that track student engagement, performance, and progress over time, enabling tutors to identify areas where students need additional support. These insights allow for data-driven decisions to enhance teaching strategies and personalise learning experiences. - Easier check out process: Integrating eCommerce tools ensures students get instant access to content upon payment, creating a smoother and more efficient process for students and parents. - Scale nationally or internationally: Digital platforms remove geographic barriers, allowing tutoring businesses to expand their reach and grow their business globally. ## What can you deliver online as a tutoring business? Moving online opens up a wealth of opportunities to deliver diverse and engaging [educational experiences](https://synap.ac/use-case/exam-preparation/). Here’s what you can offer to your students: - Question banks: Offer extensive question banks that students can use to practice and refine their understanding, tailored by their subject, topic, or difficulty level preferences for personalised learning experiences. - Mock exams & practice tests: Create realistic exams with timed conditions and use exam tools such as highlighters and notepads, to help students gain confidence in a simulated exam environment. - Diagnostic tests: Provide diagnostic tests to assess students' initial knowledge and identify strengths and weaknesses, to tailor their learning experience or see how they improve from engaging with courses. - Courses: Deliver interactive courses featuring videos, audio, presentations, and quizzes to build a comprehensive understanding of subjects. # Key features of an effective online tutoring platform ## 1. Create engaging question banks You may have questions written from your previous studies (such as on flash cards or Word Docs), existing questions for your tutoring business in the form of [PDF past papers](https://synap.ac/blog/transitioning-from-paper-to-online-exams/), or they may be in an online system. In other words, your questions could be scattered across various places! By using an online assessment software, you can centralise all your questions and future question development. When developing questions for your tutoring business, it’s beneficial to consider the advantages of creating them directly within your chosen platform. Additionally, for a large number of questions, exploring the most efficient methods for importing existing content can save valuable time. - Creating questions: Using question authoring tools within an online assessment software is excellent for crafting your questions, as these tools aid in quality assurance. If you already have your question content written in a PDF or Word format, they can simply be copied and pasted into a question builder. - Automated question types: Traditional paper-based exams have limitations with question types, for example drag-and-drop and dropdown do not translate to paper, and all questions require manual scoring. Online assessment platforms offer a greater variety of questions types that can also be automatically graded. This significantly reduces your workload and save you valuable time. - Bulk uploading: If your questions are written in a spreadsheet or in an existing online testing software that can exported via CSV, then it's beneficial to check if the new online assessment platform supports CSV bulk upload capabilities. This majorly simplifies the process, enabling you to easily upload thousands of questions at once. - Provide feedback: Instant feedback via an online exam platform helps students quickly address mistakes and reinforce learning in real time, with options to link to resources and include video explanations. For tutors, it streamlines the feedback process, saving time and enabling more targeted support. *”I find that the information provided as feedback when completing the questions is very easy to understand and manageable. The fact that it explains each of the answers separately is incredibly useful.” - Adam, medical student. *[Read the case study](https://synap.ac/customers/medical-student-exams-with-oxford-university-press-and-the-mdu/)*.* 5. **Question organisation:** Harnessing the power of an online assessment system can greatly improve your question management. It allows you to efficiently build and grow your question bank and [categorise questions with tags](https://synap.ac/docs/analytics/tags-and-facets){rel=""nofollow""}, such as topic or difficulty levels, enhancing both organisation and efficiency. 6. **Flagging for QA:** The ability to add flags to your questions allow you to review and quality assure your questions in the early stages. It also facilitates collaboration, allowing colleagues to work together on improving question content. ![question-builder-tags.png](https://synap.ac/cms/question-builder-tags.png) ## 2. Setting up mock exams, practice tests and question banks An online exam platform provides a valuable opportunity to enhance your tutoring services by allowing you to create and deliver simulated mock exams. These practice tests not only help students become familiar with the exam format but also enable them to practice under realistic conditions, thereby improving their confidence and performance. By integrating these simulations into your tutoring programme, you can offer a more comprehensive and effective learning experience. - Exam simulation: You can add time limits to your exam to simulate the actual time constraints students will face during the real test, ensuring they practice time management skills. Additionally, enabling exam tools such as a calculator, notepad and highlighter, helps replicate their real-life exam experience, making the practice sessions as authentic as possible. - Re-take exams: Flexible re-attempt options, such as limiting retake attempts, retakes until passing, or offering unlimited attempts, empower students to practice and track their improvement over time. For your tutoring business, these options can align with your objectives, such as offering a set number of attempts as part of a purchased package or monetising additional retakes, creating a balance between student progress and business goals. - Question banks: Using an online assessment platform gives you the opportunity to allow students to generate their own attempts from a large question bank. Students can choose categories of questions, based on the tag (such as topic or difficulty) or their mastery level. This approach promotes personalised learning and enhances student satisfaction. > I can take pre-made tests and make my own for very specific topic areas which is very useful in consolidating my knowledge. - Eden, medical student. Read the case study. > ![generating-attempts-3.png](https://synap.ac/cms/generating-attempts-3.png) ## 3. Instant grading and reporting Traditional tutoring methods involve significant manual tasks such as grading exams, generating reports, and consolidating data for decision-making. Online tutoring can leverage automation to streamline these processes, saving your tutors valuable time to focus on other elements of teaching. - Automated grading: The benefits of online assessment systems is that they offer various automatically graded question formats, such as multiple-choice, fill-in-the-blank, and short written answers. This can save you countless hours of manual scoring, allowing you to focus on high-quality tutoring and personalised student support. - Automated reporting: Delays between test completion, grading, and students receiving results can be a significant problem for traditional tutoring methods. These delays hinder timely feedback, crucial for students to understand their progress and areas needing improvement. Using a an online testing system with automatic reporting can address these delays, as students can gather immediate insight into their areas of strengths and weaknesses, and take charge of their own learning. - Feedback: Students waiting for feedback can be an issue for in-person tutoring methods as it delays their progress in learning. Using an online assessment platform can enhance learning progress with instant feedback. Provide automated explanations to questions and address misconceptions in real-time, link to course content to advance learning, and embed videos to guide students toward improvement. ![student-insights.png](https://synap.ac/cms/student-insights.png) ## 4. Security and intellectual property Safeguarding your intellectual property from competitors and preventing students from cheating are critical aspects to uphold integrity and credibility of your business. - **Anti-cheat features:** Protecting your questions from unauthorised distribution is crucial to maintain the integrity of your tutoring business. Consider choosing an online assessment tool with strong anti-cheating methods, such as preventing copying and pasting, that can stop your questions from being leaked online. - Water marks: Adding your logo to your questions not only adds a professional touch, but also enhances security by adding an extra layer of protection against online leaks. This branding helps to clearly identify your content and discourages unauthorised sharing or distribution. - Intellectual property: After investing time and effort to create your own content, it is essential to choose an online assessment software with clear terms and conditions stating it will not own, use or resell your content. This will protect your intellectual property from potential misuse. > As an education company, Synap has been an extremely helpful tool for not only our internal team but also for students around the world. Many of our students have benefit greatly from Synap. - Hamzah B, CEO, StudyHat. Read the case study. ## 5. Getting ready to launch Whether you are just starting out your tutoring journey or switching from another system, it is beneficial to begin with a small, manageable number of students and content and gradually expand. You don’t need 1,000’s of questions to begin, you could start with a small number, such as 100, and grow your content overtime. This allows you to gather valuable feedback from students as early as possible, so you can continuously iterate and improve your content and services. - Internally test the process: It is important to thoroughly test the entire process to identify any discrepancies or issues before launching live with students. Inviting a colleague to test it out is a great way to get an additional perspective to identify issues more efficiently, leading to quicker resolutions. - Inviting a pilot group: Consider adopting a phased approach after setting up and internally testing your online assessment software, by inviting a small pilot group to participate. This method ensures a more thorough testing phase, ensuring a successful larger roll out. - Branding: With other tutoring companies out there, establishing a strong brand is crucial to set your online offering apart from the competition, and builds trust with potential customers. A clear, consistent brand makes it easier for parents and students to connect with and choose your services. Using a an online assessment software that allows you to [add your own branding](https://synap.ac/docs/portals/portal-settings/general-and-branding){rel=""nofollow""}, including adding your logo and colour scheme, with white-labelling options, such as a custom domain, is a big plus. A well-defined brand fosters loyalty and can turn satisfied clients into advocates, helping to grow your reputation and business through word-of-mouth and positive reviews. ![branding-settings.png](https://synap.ac/cms/branding-settings.png) ## 6. Launching live with students When going live with your students, it's beneficial to explore methods for gathering insights into how the launch is performing. - Track engagement and progress: Online assessment tools empower you to track students' engagement with your content and closely monitor their progress. This data not only reveals patterns in student behaviour but also highlights areas where additional support may be beneficial. By leveraging these insights, you can proactively reach out to students who may need extra guidance by recommending other courses, packages or services that you offer. - Respond to question flags to improve questions quality: One of the significant advantages of online tutoring tools is the ability to enhance question quality effectively. With features such as question flagging, students can promptly notify you about any inaccuracies in your questions, allowing you to make swift corrections and improvements. - Ask for feedback and testimonials: Utilising authoring tools, such as surveys, often offered by an online assessment system allows you to gather student feedback on your content. Additionally, collecting testimonials through these tools can amplify your website's credibility and attract a broader customer base. This strategy helps scale your offering and attract more students by enhancing credibility and showcasing the quality of your tutoring services. ![leadership-management-course-survey.png](https://synap.ac/cms/leadership-management-course-survey.png) ## 7. Scaling to a wider customer base Embracing an online assessment platform allows you to scale your tutoring business and reach a broader audience. By leveraging digital tools and systems, you can cater to a great number of students from various locations, and increase your capacity without the constraints of physical space or taking on additional staff. This scalability not only boosts your revenue potential but also enhances your ability to provide personalised, high-quality education to a diverse range of learners. - eCommerce tools: This is invaluable for scaling your online tutoring business by automating processes such as payments and instant content delivery, which reduces administrative work. With instant access, students can begin learning immediately without waiting. This efficiency not only allows you to generate income effortlessly, even while you sleep, but also enhances your business’s scalability and customer appeal. - White-labelling: This empower you to strip away the platform's identity and showcase the solution as if it is your own solution, helping you to stand out from competitors. By utilising a custom domain, which allows your online assessment software to be integrated with your website, this offers a bespoke service in a competitive market. - Connect your tools: Centralising your data is convenient, and leveraging APIs and tools like Zapier, can automate workflows and maintain seamless connectivity. For instance, if you use a CRM such as HubSpot or SalesForce, you might automate the transfer of the students’ result data from your online assessment system, ensuring all your data remains up-to-date. - Courses: Incorporating diverse learning content into your offering such as videos, audio recordings, presentations, and interactive quizzes, you can enhance the learning environment and provide knowledge and theoretical concepts to your students. - Spaced Learning: It's worthwhile exploring an online exam platform that offer additional features to outperform competitors, adapts to the learner’s needs, and maximise learning potential for your students. Synap’s Spaced learning algorithm tracks how students are performing when taking practice questions. It then automatically generates bite-sized daily quizzes showing questions that they most need to practice at the right intervals, to improve students long term knowledge retention. > Features on the platform allow students to tailor the questions they need to improve on and improve their overall score. Their spaced repetition algorithm also helps highlight areas students need to improve. Read the case study. ## Scale your tutoring business with Synap today Explore how Synap’s assessment features helps make delivering online tutoring easy, with a tailored demo and 14-day free trial. ### References 1. Hamilton-Stubber T. (2024) Tutor Cruncher, Online Tutoring Trends and Predictions for 2024, {rel=""nofollow""} # Comprehensive exam solutions for modern education In today's rapidly evolving educational landscape, organisations need a [reliable online exam platform](https://synap.ac) to support effective assessment. Whether you're an educator or an administrator, finding the right tools to support your assessment needs can make all the difference.  Synap is at the forefront of providing [advanced online exam solutions](https://synap.ac/solutions/online-exam-platform/) that cater to the diverse needs of modern education. This article will explore various types of exam solutions, their key features, and the unique advantages that Synap offers. ## Understanding Exam Solutions Exam solutions encompass a wide range of tools and resources designed to support the assessment process. These solutions are crucial for ensuring that exams are fair, reliable, and effective in measuring student learning. Key types of exam solutions include: - High-stakes exams (no proctoring): These exams are critical assessments where the outcome has significant consequences but do not involve any proctoring measures. They rely on established procedures to maintain integrity and fairness without additional oversight. - High-stakes exams, with proctoring: For exams with major implications, proctoring ensures enhanced security and prevents cheating. This can be achieved through various methods such as live or automated proctoring to uphold the integrity of the assessment. - Exam preparation / Question banks: These resources provide a repository of questions that students can use for practice. Features like unlimited attempts and the ability to generate questions based on specific tags help learners reinforce their knowledge and improve their exam readiness. - Mock exams / Practice tests: Simulated exams are conducted at the end of the exam preparation phase to mimic the real testing environment. They help students gauge their readiness and identify areas needing improvement before the actual exam. - Diagnostic tests: Administered before and after a course, diagnostic tests assess students' initial knowledge and track their progress. They provide valuable insights into learning gaps and effectiveness of the instructional content. Each of these solutions plays a crucial role in creating a comprehensive and effective assessment strategy, tailored to different stages of learning and types of exams. ## Key features of effective exam solutions ### Customisable assessment creation Synap provides [powerful exam authoring tools](https://synap.ac/online-exam-platform/authoring/) for creating and customising exams tailored to your specific learning objectives. Whether you need to design quizzes, tests, or comprehensive exams, our platform offers flexibility in question types, layouts, and grading schemes to ensure your assessments meet educational goals. ### Secure online exam administration Manage students with flexibility and convenience using Synap’s [online exam delivery tools.](https://synap.ac/online-exam-platform/delivery/) With features like timed exams, randomised question orders, secure submission processes, and integrated [proctoring and anti-cheat options](https://synap.ac/online-exam-platform/proctoring/), Synap helps maintain the integrity of the assessment process while making it accessible from anywhere. Proctoring options, including live and automated methods, further enhance exam security by monitoring and deterring potential cheating, ensuring that assessments meet educational goals with the highest level of reliability. ### Comprehensive exam preparation tools Effective [exam preparation](https://synap.ac/use-case/exam-preparation/) is key to student success. Synap offers a variety of resources, including question bank creation, ability to provide study guides, diagnostic tests, and connect seamlessly with your[LMS platform](https://synap.ac/solutions/online-learning-platform/) for unified learning and assessment. These tools help students to thoroughly prepare, build confidence, and track their progress as they study. ### Reporting and analytics Synap provides [in-depth exam analytics](https://synap.ac/online-exam-platform/analytics/) on candidate performance, question performance, and overall exam metrics. Detailed reports allow educators to analyse trends, identify areas for improvement, and make data-driven decisions to enhance the assessment process. Insights from these reports help in refining exam content, adjusting teaching strategies, and ultimately improving student outcomes. ### Realistic practice tests Synap enables educators to create realistic[practice tests](https://synap.ac/use-case/practice-tests/) that simulate actual exam scenarios. These practice tests allow students to familiarise themselves with the exam format, identify areas for improvement, and monitor their progress over time, leading to better outcomes in the actual exam. ## How Synap enhances your exam preparation Synap is dedicated to providing top-tier exam solutions that meet the diverse needs of educational institutions. Here are some of the unique features and advantages that Synap offers: **1. Customisable mock exams** Simulate formal exam conditions with realistic, timed mock exams. Synap’s platform allows you to set time limits that replicate actual exam durations, creating an authentic testing environment that helps students build confidence and readiness. **2. Automated marking** Save time with [automated question grading](https://synap.ac/online-exam-platform/grading/)across various question types, including multiple-choice and short answers. Synap provides instant feedback that explains correct answers, addresses misconceptions, and links to further learning materials. Multimedia elements can also be included to enrich the feedback experience. **3. Versatile question banks** Utilise extensive question banks to enable students to generate their own practice tests based on specific topics and subjects. This customisation helps learners target their study efforts effectively, enhancing their exam preparation. **4. Spaced learning** Synap  uses Spaced Repetition to enhance memory retention. It automatically generates quizzes based on your performance, focusing on questions you struggle with and gradually reinforcing your strengths. This personalised approach helps you retain information longer by revisiting material at optimal intervals. **5. Real-time analytics** Gain valuable insights with [real-time analytics](https://synap.ac/online-exam-platform/analytics/) and detailed performance reports. Track student progress, identify areas for improvement, and make informed decisions to support effective learning outcomes. ## How Synap enhances high-stakes exams Synap is designed to address the complexities and demands of high-stakes exams, ensuring a secure, fair, and efficient assessment process. Here’s how Synap enhances high-stakes exams: \*\*1. Advanced proctoring solutions \*\* Synap offers robust proctoring options to safeguard the integrity of high-stakes exams. With various proctoring options, Synap monitors and detects suspicious activity, preventing cheating and ensuring fair play. **2.Secure exam delivery** Our platform ensures [secure online exam delivery](https://synap.ac/technical/) with features such as secure logins, built-in proctoring, breach detection, lockdown mode, and encrypted data transmission. These security measures protect exam content and sensitive candidate information from unauthorised access. **3.Customisable exam settings** Synap provides extensive customisation for high-stakes exams, including adjustable time limits, randomised question orders, and various exam configurations. This flexibility helps tailor the exam to meet specific requirements and maintain a consistent testing environment. **4.Scalability and reliability** Designed to accommodate large-scale assessments, Synap ensures reliable performance for high-stakes exams of any size. Whether managing nationwide certifications or extensive internal evaluations, Synap’s platform scales to handle high volumes while maintaining a smooth and uninterrupted exam experience. ## Testimonials and case studies Our exam solutions are designed to offer flexibility, efficiency, and support, helping educators and learners achieve their goals. Here’s what our clients have to say about how Synap’s exam solutions have made a difference: **Hamzah, CEO at Studyhat***“Having that option to be able to choose between practice and exam mode is really good; some students prefer having the answers revealed, and some don't. It's giving students the flexibility to learn in their own way.”*[Read more](https://synap.ac/customers/how-study-hat-retains-customers-for-longer-with-engaging-online-learning/)**Jonathan D, Driver Operations Executive***“The features we like most about Synap are the spaced learning, mock exams, and the customer support we receive from the Synap team!”*[Read more](https://synap.ac/customers/free-now/) # A comprehensive guide to delivering online exams ## Introduction In a rapidly evolving examination landscape, the shift towards online assessments unlocks a variety of innovations and automations, enhancing the exam experience for administrators, educators, proctors, and candidates. In this comprehensive blog post, we delve into the key considerations and essential strategies for successful online exam delivery. Whether you're venturing into online exam delivery for the first time or searching for a new exam platform to elevate your examination practices, this guide aims to provide valuable insights, practical tips, and best practices to navigate this transformative journey effectively. ## 1. Uploading exam questions online When delivering exams online, consider the current format of your questions and the most efficient method for uploading them onto the chosen exam platform. - PDF or Word format: If your questions are currently in a PDF or Word document, the straightforward approach typically involves copying and pasting them into the question editor, provided by the online exam platform. - CSV format: If your questions are in a CSV, it's advantageous to explore whether the exam platform offers bulk upload capabilities. This feature streamlines the conversion process, allowing you to effortlessly upload all your entire questions into the online assessment platform in one go. - Adding more questions: Leveraging the capabilities of an online exam platform enables you to enhance your question management processes. You'll have the flexibility to effortlessly create and expand your question bank, while also assigning points and categorising questions with tags, for improved organisation and efficiency. !\[Creating a question]\(/cms/Creating a question) ## 2. Harness automated features for online exams Efficiency is key when delivering online tests, and a robust exam platform offers a range of [automated features](https://synap.ac/blog/10-ways-to-reduce-exam-workload/) designed to streamline your processes. These automations can alleviate workload burdens and save valuable time. Take the time to explore the automation capabilities provided by your chosen testing platform, identifying opportunities to optimise your workflow. From automating the [creation of exams from question pools](https://synap.ac/docs/exams/create-and-manage-exams/creating-an-exam/dynamic-exams){rel=""nofollow""}, to seamlessly [grading responses](https://synap.ac/docs/exams/mark-attempts){rel=""nofollow""}, these features can transform your exam management practices. As you set up your exams, consider the following: - Evaluate your current exam processes: Identify any manual tasks or time-consuming activities, such as grading or scheduling, that could benefit from automation. Streamlining these processes can significantly reduce administrative overhead and free up valuable resources. - Assess additional offerings: Reflect on whether your current exam format adequately meets your needs. Are there features, such as branded certificates or extensive question banks, that could enhance the value of your exams? Exploring new functionalities can enrich the exam experience for both administrators and candidates alike. !\[Certificate verification page]\(/cms/Certificate verification page) ## 3. Thoroughly test the exam process When developing online exams, thorough testing of the entire process to identify any discrepancies or issues, is essential before launching live with candidates. This proactive approach minimises potential issues on the day of the exam and ensures a seamless experience for candidates, especially if it's their first encounter with the exam platform. - Review questions: Begin by meticulously reviewing all exam questions to ensure accuracy in content and formatting. Utilise tools, such as question flagging, to facilitate quality assurance, enabling you or your colleagues to flag questions and leave comments for necessary updates. - Experience as a test taker: Put yourself in the shoes of a test taker and go through the exam to evaluate if the settings, such as timers and pass/fail grades, align with your requirements. - Evaluate proctoring: If proctoring features are employed, understand how they function and verify that the configuration meets your specifications. - Verify automations: If implementing APIs or Zapier to connect to your existing tools, ensure that the automated workflows function as intended. Thoroughly test each automation to confirm that it performs the desired tasks accurately and efficiently. - Invite colleagues: To participate in the testing process - additional perspectives help identify issues more efficiently and contribute to a more thorough testing phase. Collaborative testing facilitates quicker resolution of any identified issues, ensuring that the exam is fully prepared for successful administration. - Allow ample time for testing: Ensure there is sufficient time to test before the live exam, which enables continuous refinement of the end-to-end experience. By iteratively testing and addressing any issues that arise, you can ensure that the exam meets your standards and provides a smooth experience for candidates. ## 4. Inviting candidates to an exam Transitioning to an online testing platform requires consideration of how candidates are invited to the platform in the first instance, before they commence the exam. Several methods can be employed to invite candidates to an exam user group: - Inviting candidates by entering their email address: This method involves individually entering the email addresses of candidates, making it suitable for inviting single or a small number of candidates at a time. - Bulk importing users via CSV: For larger groups of candidates, bulk importing users through a CSV file offers a convenient solution for efficient mass upload. - Pre-generating user accounts: Pre-generating candidate accounts beforehand ensures seamless access for the test takers, streamlining the onboarding process. - Shareable user group link: Simplifying administrative tasks, this method involves sharing a single group-specific link, that candidates can click on to join the user group effortlessly. - Automating enrolment: Integrating the exam platform with existing systems, such as a CRM, HR, or eCommerce system, allows for automated enrolment, achieved through APIs or a Zapier integration. This enables seamless enrolment of candidates and eliminates administrative burden. Each method offers its own advantages and considerations, allowing organisations to choose the most suitable approach based on their specific needs and requirements. !\[Inviting users]\(/cms/Inviting users) ## 5. Communicating exam instructions and guidelines A key exam feature is the ability to add custom exam instructions, which can greatly enhance candidate’s understanding of the exam format for a smooth testing experience. - Instruction details: These instructions can serve to inform candidates about the exam format, rules, and frequently asked questions, ensuring a standardised and transparent testing environment. - Sharing instructions in advance: Consider sharing exam instructions with candidates to read, well in advance of the exam date. This will provide test takers with ample time to review and familiarise themselves with the guidelines, minimising confusion, and reducing the likelihood of support requests on the exam day. This proactive approach not only empowers candidates to prepare adequately, but also contributes to a smoother and more efficient exam administration process overall. !\[Exam instructions-1.Exam instructions]\(/cms/Exam instructions-1.Exam instructions) ## 6. Conduct pre-tests to prepare candidates When transitioning to an online exam system, candidates may be encountering the online platform for the first time. To mitigate potential issues on the exam day, such as forgotten login details or confusion over exam procedures, conducting a pre-test can be invaluable. ### What is a pre-test? Consider inviting candidates to the exam platform a week or so before the formal exam to participate in a brief, informal pre-test. This test doesn't need to be lengthy, it can consist of just 5-10 questions. The test also does not need to be formal, it can involve simple questions that use similar features to the real exam. For example, if the formal exam has images in the question, include a question with an image in the pre-test, to check that images load for candidates. ### Benefits of pre-tests: - Account creation: Pre-tests prompt candidates to create their accounts, streamlining the registration process for the actual exam. - Seamless logins: Typically, candidates remain logged into the exam platform after their first experience, simplifying the login process on exam day and ensuring a smoother experience. - Navigation familiarisation: Pre-tests familiarise candidates with the platform's navigation, enabling them to navigate between questions, as well as learning to use on-platform exam tools, such as highlighting or bookmarking, with confidence. - Proctoring setup: If proctoring is required for the exam, the candidate will normally set this up as part of their pre-test, ensuring that the proctoring works as required, and is set up ready for the formal exam. This significantly reduces exam-day stresses that can be caused by setting up the proctoring at the last minute. - Issue resolution: Pre-tests provide candidates with ample opportunity to identify and address any technical issues, browser compatibility concerns, or proctoring-related challenges, by speaking with your team or their IT team in advance of the exam day. - Early review of exam rules: Inviting candidates to the platform before the exam's scheduled date allows them to review exam rules and guidelines in advance, promoting clarity and compliance for when the exam goes live. By conducting pre-tests, you empower candidates to familiarise themselves with the exam platform, address potential issues proactively, and approach the formal exam with confidence and preparedness. !\[Pre-test example]\(/cms/Pre-test example) ## 7. Launch with a pilot group For large-scale online testing initiatives, consider adopting a phased approach, beginning with a pilot group comprised of a small number of users. - Invite a small pilot group: Once you've set up and internally tested your assessment platform, extend invitations to your pilot group of selected candidates. - Ask for feedback: Following the completion of the exam, promptly ask for feedback from participants. This initial phase serves as an invaluable opportunity to understand the user experience, and identify any potential areas for improvement. - Improve the exam experience: Actively listen to the test-takers comments and suggestions, recognising their invaluable perspective as early adopters of the platform. Utilise this feedback to iterate and refine your exam delivery process, ensuring a seamless experience for future candidates. ## 8. Establish a contingency plan Preparing for the unexpected is a crucial aspect of any form of examination. Anticipating potential challenges and devising a comprehensive contingency plan can mitigate disruptions, and ensure the smooth execution of online exams, even in adverse circumstances. - Imagine scenarios: Take the time to envision worst-case scenarios and develop clear protocols to address them effectively. Consider various scenarios such as fire alarms, candidate sickness, late arrivals, internet outages, or technical malfunctions. - Define a contingency plan: Define your policies and procedures for handling each situation, outlining steps to mitigate the impact on candidates and maintain exam integrity. - Reflect on the contingency plan: Post-exam, document the effectiveness of these contingency measures, including any adjustments required for marking guidelines, considerations for fairness, and strategies for improvement. - Ask for support: If you are unsure how to effectively mitigate these scenarios, consider reaching out to the support team of your chosen online exam platform. Their expertise and experience likely include encountering and addressing similar situations, making them valuable resources for advice and best practices. By proactively addressing potential challenges and establishing robust contingency plans, you can instil confidence in candidates, minimise disruptions, and uphold the integrity of your online exam administration process. ## 9. Comprehensive staff training and resources When transitioning to an online assessment platform, consider how to effectively onboard your staff to maximise efficiency and competency. - Small teams co-ordination: In smaller teams where versatility is key, ensure all members are adept at utilising various platform features to facilitate seamless exam administration. - Large team delegation: For larger organisations with designated roles, such as exam administrators, proctors, and markers, tailor training to specific responsibilities to optimise workflow efficiency. - Role-based access permissions: Evaluate whether the online testing platform provides role-based access permissions, enabling tailored access levels for distinct roles within your organisation. For example, permissions can be set up so that exam markers can view candidate’s exam results, but cannot schedule exams. - Help guides for staff: Evaluate the availability of comprehensive help guides within the exam platform for staff reference. Additionally, inquire if the platform offers direct training sessions to enhance staff proficiency. - Help guides for candidates: Enhance the candidate experience by crafting user-friendly help guides, aiding test-takers in familiarising themselves with the platform's functionalities to minimise potential disruptions during exams. ## 10. Maximise onboarding and support resources Selecting an online exam platform with responsive and ongoing support ensures a seamless exam administration experience, provides peace of mind for any challenges that may arise, and ensures you make the most of the available features. ### Ensuring reliable support from the exam platform Given the high stakes associated with exam delivery, particularly regarding if candidates have a poor experience and the institutional damage this can cause, selecting the right online exam platform is paramount. Opting for the cheapest testing solution may prove detrimental, as such platforms often offer limited support avenues and slower response times. Whether you're working towards a specific launch date, are wanting to provide a professional and smooth exam experience to candidates, or conducting large-scale exams, prioritising an online exam platform with robust support services is imperative. By investing in a provider known for its responsive and comprehensive support, you can mitigate risks and ensure a smooth and reliable exam experience for all stakeholders involved. When choosing an online exam platform, it’s worth checking what level of support is provided: - Support methods: Is it just help guides that are provided? Can you only reach out to a human via a chat bot, or do you have a dedicated account manager who can assist you every step of the way? - Response times for non-urgent issues: Assess the platform's responsiveness to non-urgent queries, such as how to use a particular feature. Will you receive prompt assistance to swiftly overcome hurdles, or are you left for weeks before hearing back from someone? - Response times for urgent issues: No one hopes for a critical problem to occur in an exam, but if it does, are you able to get through to someone to provide urgent support and resolve the issue promptly? - Ongoing support: Is support only provided for a few weeks during your onboarding period, or can you reach out any time for assistance? With exceptional exam platforms, they will provide ongoing support throughout your time with them, beyond the initial onboarding period. This is advantageous as it ensures assistance is accessible whenever needed, whether for periodic exams, evolving exam plans, or scaling initiatives. ### Support types A reliable testing platform should offer comprehensive support to help you get to grips with the system, particularly during the onboarding period. Here's how to make the most of it: - Read help guides: Dive into the provided help guides that are available 24/7, to understand the functionality of different features and how to navigate the platform effectively. - Watch video tutorials: Visual learners can benefit from watching video tutorials that demonstrate various aspects of the assessment platform. - Ask questions via email or chat support: For immediate assistance, reach out to the support team via email or live chat. This allows for quick resolution of queries and troubleshooting. - Arrange onboarding calls: Schedule onboarding video calls with product specialists who can provide personalised guidance, tailored to your specific exam requirements. These calls offer an opportunity to discuss your exam plans and optimise platform usage. Selecting an online exam platform renowned for its comprehensive support services, in terms of responsiveness and offering ongoing support, is crucial for ensuring a seamless and reliable exam experience for everyone involved. > The number one thing we love about Synap is the support. There is an extensive library of documents, and on top of that we can quickly message the support team anytime. Our rep scheduled several meeting with us while we were getting set up to make sure our deployment was easy and seamless. - Elise, Technical Trainer at Fusion Risk Management: Read the case study. # Education terminology: A glossary of key terms in education Education is always changing, and so is the language we use to talk about it. From new teaching methods to evolving policies and technology, there are plenty of terms that might feel a bit overwhelming at first. Whether you're a teacher, student, parent, or just someone interested in edtech, understanding this terminology is essential for navigating and contributing to the modern learning environment. This glossary of education terms has been crafted to help demystify key concepts and support readers in better understanding the [language of education](https://www.unesco.org/en/languages-education){rel=""nofollow""}. ## A Glossary of Education Terms ### A **Adaptive Learning** A teaching method that uses technology to tailor instruction to the needs of individual learners, often using AI to analyse performance and adjust content. **Assessment** The process of evaluating a student's knowledge, skills, or abilities through various methods, including tests, quizzes, essays, and performance tasks. ### B **Blended Learning** An educational approach that combines online digital media with traditional face-to-face classroom methods. **Bloom’s Taxonomy** A hierarchical model used to classify educational goals into levels of complexity and specificity, such as remembering, understanding, applying, analysing, evaluating, and creating. ### C **Competency-Based Education (CBE)** A learning model where progress is based on a student’s demonstration of mastery of specific skills or knowledge rather than time spent in a classroom. **Critical Thinking** The ability to analyse and evaluate information or arguments based on logic and evidence. ### D **Differentiated Instruction** An approach to teaching that involves tailoring instruction to meet the diverse needs of students in a classroom. **Distance Learning** A method of delivering education to students who are not physically present in a traditional classroom setting, often via the internet. ### E **E-Learning** The use of electronic technologies to access educational curricula outside of a traditional classroom. **Experiential Learning** Learning through reflection on doing, often involving hands-on or real-world experiences. ### F **Formative Assessment** Ongoing assessments, such as quizzes or class discussions, that provide feedback to improve student learning as it happens. **Flipped Classroom** A teaching model where instructional content is delivered outside of the classroom (e.g., via videos) and in-class time is used for interactive activities. ### G **Gamification** The integration of game elements, such as points, badges, and leaderboards, into educational activities to increase engagement. **Grade Point Average (GPA)** A standard way of measuring academic achievement in the U.S., calculated by averaging the grades earned in courses. ### H **Hybrid Learning** Similar to blended learning, but often with more flexibility, allowing students to choose between online and in-person learning components. ### I **Individualised Education Program (IEP)** A legally binding document in the U.S. that outlines special education services for students with disabilities. **Instructional Design** The practice of designing and developing educational programs and resources to optimise learning outcomes. ### L **Learning Management System (LMS)** A software platform for managing, delivering, and tracking e-learning courses or training programs. **Lifelong Learning** The continuous pursuit of knowledge and skills throughout a person's life. ### M **Mastery Learning** A teaching strategy where students must achieve a high level of understanding in one topic before moving on to the next. **Microlearning** A method of delivering content in small, focused chunks that are easy to consume, often via digital platforms. ### O **Open Educational Resources (OER)** Freely accessible, openly licensed materials that are used for teaching, learning, and research. **Outcome-Based Education (OBE)** An educational philosophy where the curriculum is designed to achieve specific outcomes or competencies. ### P **Project-Based Learning (PBL)** An instructional approach where students learn by actively engaging in real-world and meaningful projects. **Proctoring** The process of monitoring students during exams to ensure academic integrity, which can be done in-person or remotely. **S****Scaffolding** A teaching method that provides temporary support to students to help them achieve learning goals, gradually removing assistance as students gain independence. **Standardised Testing** Tests that are administered and scored in a consistent manner, used to evaluate student performance across various contexts. ### T **Technology-Enhanced Learning (TEL)** The use of technology to improve educational experiences and outcomes. **Transferable Skills** Skills learned in one context that can be applied to different areas of life or work, such as communication, critical thinking, and teamwork. ### V **Virtual Reality (VR) in Education** The use of immersive VR technology to create interactive and engaging learning experiences. ### Why Understanding Education Terminology Matters Education terminology is more than just jargon; it reflects the evolving practices, policies, and technologies that shape how people learn and teach. For educators, staying updated on these terms ensures they can effectively integrate modern strategies into their teaching. For students, understanding these terms supports better communication and engagement in their education journey. ### How Synap Simplifies Learning and Assessment Synap, the[ultimate online exam platform](https://synap.ac), embraces modern education practices by offering: - Advanced Proctoring: Synoptic proctoring with webcam and screen recording or snapshots, breach detection, and lockdown mode for seamless and secure assessments with Synap’s Proctoring Tools. - Comprehensive Analytics: Insights that drive better learning outcomes, accessible through Synap’s Analytics Tools. Whether you're an educator, institution, or student, Synap empowers you with the tools to succeed in the digital learning landscape. Explore how Synap can revolutionise your educational experience today by visiting the[Online Exam Platform](https://synap.ac/solutions/online-exam-platform/) or learning more about their[Authoring Tools](https://synap.ac/online-exam-platform/authoring/). This glossary will continue to grow as education evolves. Bookmark this page to stay updated with the latest terminology shaping the future of learning, or[contact Synap](https://synap.ac/book-a-demo/) to learn more. # Benefits of eLearning for modern education and corporate training ## Flexibility and convenience One of the most significant benefits of eLearning is its flexibility. Unlike traditional classroom settings, eLearning platforms allow learners to access content anytime and anywhere. This flexibility is particularly beneficial for working professionals who need to balance their studies with job responsibilities. Online education enables students to study at their own pace and schedule, reducing the need for rigid timetables and making learning more accessible. ## Cost-effectiveness eLearning is often more cost-effective than traditional learning methods. By eliminating the need for physical classrooms, travel, and printed materials, eLearning platforms can significantly reduce overall costs. [Coursera](https://www.coursera.org/enterprise/articles/e-learning-business-case){rel=""nofollow""} highlights that online courses tend to have lower tuition fees, and businesses can save on training expenses by using eLearning for corporate training. ## Personalised learning experiences eLearning platforms offer personalised learning experiences that cater to individual needs and preferences. Self-paced learning allows students to progress at their own speed, focusing on areas where they need improvement.[ELM Learning](https://elmlearning.com/blog/multimedia-learning-enhances-engagement/){rel=""nofollow""} emphasises the importance of multimedia and interactive content in enhancing understanding and retention, making eLearning a powerful tool for both academic and corporate training. ## Improved learning outcomes Studies [1] have shown that eLearning can lead to better learning outcomes compared to traditional methods. The use of interactive elements, such as quizzes, simulations, and videos, helps to engage learners and reinforce knowledge. Utilising[LMS systems](https://synap.ac/use-case/lms/) incorporating these methods result in higher retention rates and improved performance, making eLearning an effective solution for training employees. ## Scalability and consistency eLearning platforms are highly scalable, allowing organisations to train large numbers of employees consistently.By delivering the same content uniformly across various locations, eLearning maintains high training standards and minimises the risk of inconsistencies. ## Enhanced collaboration and communication Modern eLearning platforms facilitate collaboration and communication among learners through tools like discussion boards, social media integration, and virtual classrooms. These tools help build a sense of community and enable students to engage with peers and instructors more effectively. ## Environmental benefits eLearning is also environmentally friendly. By reducing the need for travel and printed materials, eLearning helps decrease the carbon footprint associated with traditional education methods. One of the[best eLearning platforms](https://synap.ac) can significantly cut down energy consumption and CO2 emissions, contributing to sustainability efforts. ## Frequently asked questions about the benefits of eLearning ### What are the key benefits of eLearning in modern education? eLearning offers flexibility, accessibility, and personalised learning experiences. It allows students to learn at their own pace, access a wide range of resources, and engage with interactive content. Additionally, it reduces costs associated with traditional classroom settings. Synap’s eLearning tools enhance these benefits by providing advanced features for content creation and assessment. ### How does eLearning improve corporate training? eLearning improves corporate training by offering scalable and consistent training programmes. It allows employees to access training materials anytime, anywhere, leading to better knowledge retention and reduced training costs. Synap’s platform supports interactive and engaging training modules, ensuring effective learning outcomes. ### How does eLearning support personalised learning? eLearning supports personalised learning by allowing the customisation of content to meet individual learner needs. By incorporating spaced learning techniques, Synap’s tools reinforce knowledge retention and understanding, offering targeted review sessions based on learner performance and preferences. ### What is the role of interactivity in eLearning? Interactivity in eLearning promotes active engagement and better knowledge retention. Interactive elements such as quizzes, simulations, and discussions make learning more engaging and effective. Synap’s eLearning solutions incorporate various interactive features to create an immersive learning experience. ### Why should organisations choose Synap for their eLearning needs? Organisations should choose Synap for its comprehensive and user-friendly eLearning solutions. Synap offers advanced tools for [content creation](https://synap.ac/online-exam-platform/authoring/), assessment, and [analytics](https://synap.ac/online-exam-platform/analytics/), ensuring high-quality learning experiences. Its platform is designed to meet the needs of both educational institutions and corporate training programmes, making it a versatile choice for eLearning. ## Contact Synap for eLearning solutions Are you ready to experience the benefits of eLearning for your organisation? Synap offers comprehensive eLearning solutions and advanced online exam tools tailored to your needs. Contact us today to learn more about how our eLearning platforms can enhance your learning and training programs. ### References 1. Odhaib, M. F. (2018). Does e-learning give a better result than traditional learning? *International Journal of Computer Science and Mobile Computing*, 7(9), 29-36. Retrieved from {rel=""nofollow""} # Top 8 automation features to streamline your online exams Paper-based exams come with many challenges, whether it’s universities struggling to scale assessments or training providers juggling admin across multiple cohorts. It’s clear that traditional exam methods no longer meet the needs of modern organisations. Online exam platforms are stepping in to simplify and streamline the entire process. One of the key advantages is the ability to **automate** processes that eliminate repetitive admin tasks, improve accuracy, and deliver a better experience for both learners and administrators. In this post, we’ll explore the top automation features for online exams, the problems they solve, and how they can help your organisation scale exam delivery. ## What are exam automations? Exam automations are predefined rules or processes that automatically execute certain tasks within an online exam solution. They replace manual, repetitive tasks, such as grading, sending certificates, or scheduling retakes, with smart systems that help you deliver consistent, reliable, and scalable assessments with minimal manual work needed. ![automation-settings-min.png](https://synap.ac/cms/automation-settings-min.png) ## 6 powerful benefits of exam automations Embracing automation in online exams isn’t just about keeping up with the latest tech trends – it offers tangible benefits that directly impact productivity, quality, and user experience. Here are six powerful ways exam automation can transform your exam processes: ### Time saving Tasks that once took hours, such as grading or creating feedback reports, are now completed in seconds. This saves hours of time per person each week and allows admins to focus on more important tasks, leaving the repetitive work to the automation system. ### Reduces human error Automation removes potential inconsistencies caused by manual data entry or subjective marking. It means greater fairness and accuracy across assessments. ### Instant updates With instant results, feedback, and next steps delivered automatically to learners, admins no longer need to manually follow up after each exam, freeing up valuable time while ensuring learners stay engaged and informed. ### Improves learner experience Smooth, automated processes, timely updates, and fast results make the assessment journey less stressful and more transparent for learners. They benefit from clear expectations and quicker progression. ### Boosts organisational efficiency Free up your team to focus on higher-value tasks rather than admin-heavy exam workflows. This leads to better use of internal resources and supports growth without hiring more staff. ### Handles large-scale assessments Whether you're assessing a cohort of 50 or 5,000, automations ensure everything runs smoothly. There’s no need to manually manage each stage of the process, even across different time zones or regions, enabling seamless exam delivery at scale. ## 8 key online exam automation features Let’s take a closer look at some of the most impactful automation features available in modern B2B online exam tools, the problems they solve, and how they benefit your organisation: ### 1. Automated grading Manual marking can be incredibly time-consuming and often leads to inconsistencies between markers. Automated [grading](https://synap.ac/online-exam-platform/grading/) solves this by instantly marking objective [question types](https://synap.ac/docs/quizzes/creating-a-quiz/question-types){rel=""nofollow""} such as multiple choice, rank order, and fill-in-the-blank. This not only delivers fast, accurate, and fair results to learners but also saves hours of admin time with every exam session. ### 2. Feedback generation Providing personalised feedback manually is a time-intensive process that’s difficult to scale. With automated feedback, learners receive tailored insights based on their responses, scores, or performance in specific topics. This supports faster improvement and allows admins to deliver value at scale without writing feedback from scratch for each individual. ![chemistry-feedback-min.png](https://synap.ac/cms/chemistry-feedback-min.png) ### 3. Certificate issuance Manually creating and sending certificates can be repetitive and error-prone. Online exam systems that automatically generate and email [certificates](https://synap.ac/docs/exams/create-and-manage-exams/3.-configure/certificates){rel=""nofollow""} once a learner passes an exam, streamlines the process, ensures consistency, and provides learners with immediate recognition of their achievement without any extra effort from admins. ![custom-certificate-1-min.png](https://synap.ac/cms/custom-certificate-1-min.png) ### 4. Automated retakes Keeping track of who needs a retake, when, and under what conditions can quickly become unmanageable. Automated [retake](https://synap.ac/docs/exams/create-and-manage-exams/3.-configure/resits){rel=""nofollow""} settings allow you to define rules, such as when a retake becomes open or number of attempts, so that learners are automatically re-enrolled if they don’t pass. This removes the need for manual intervention while ensuring a smooth learner experience. ### 5. Proctoring integrations Maintaining exam integrity in a remote setting can be difficult without direct supervision. Online exam solutions that integrate record-and-review [proctoring tools](https://synap.ac/online-exam-platform/proctoring/) with breach detection mean exams can be monitored and reviewed without the need for in-person invigilators. ### 6. Scheduling Manually managing exam windows across different cohorts or time zones is complex and prone to error. Online exam software allows you to set specific exam [schedules](https://synap.ac/online-exam-platform/delivery/) such as the same day, same time, a window of access and relative deadlines. This means candidates can take the exam within the correct timeframe without the need for manual coordination. ![exam-schedule-settings-min.png](https://synap.ac/cms/exam-schedule-settings-min.png) ### 7. Analytics and reporting Analysing performance data by hand is not only slow, but it often lacks the depth needed for effective improvements. Automated [analytics](https://synap.ac/online-exam-platform/analytics/) track everything from overall scores and question-level performance to tag-based breakdowns of strengths and weaknesses. These insights support data-driven decision-making and help both learners and educators target areas for improvement more effectively. ![chemistry-question-statistics-min.png](https://synap.ac/cms/chemistry-question-statistics-min.png) ### 8. API Integrations With [API integrations](https://synap.ac/integrations/), your online exam platform can seamlessly connect with other systems like CRMs, LMSs, HR software, or internal databases. This allows you to automate key workflows such as enrolling candidates into exams, syncing user data, and sending results back to your central system. This means an efficient tech ecosystem that reduces manual admin, improves data accuracy, and saves valuable time for your team. ## Ready to transform your exams with automations? Automation isn’t just a nice-to-have, it’s a game-changer for organisations delivering exams at scale. From saving time and reducing errors to improving the learner experience, the right automation features can streamline every stage of the assessment process. Explore how Synap’s automations helps make delivering online exams easy with a [tailored demo](https://synap.ac/book-a-demo/) and 14-day free trial. # Exam Terminology: A complete glossary of key terms in assessments. Exams are an essential part of education and professional certification, with new technologies, methods, and regulations shaping the way assessments are conducted. Keeping up with the latest terminology is crucial for educators, exam administrators, and students to navigate this dynamic landscape effectively. This glossary serves as a comprehensive guide to essential exam-related terms, covering different types of assessments, key processes, and technological advancements that influence modern testing environments. ### A **Academic Integrity** The ethical code that ensures honesty and fairness in exams, preventing cheating, plagiarism, and other dishonest behaviours. **Access Arrangements** Adjustments made to exams to accommodate candidates with specific needs, such as extra time, modified question formats, or assistive technology. **Adaptive Testing** A type of assessment that adjusts the difficulty of questions based on a candidate’s performance in real time. **Anti-Cheat Features** Technological and procedural measures used to prevent dishonest behaviour during exams, such as AI monitoring, lockdown mode, and plagiarism detection. **Assessment** The process of evaluating a student's knowledge, skills, or competencies through various means, such as exams, quizzes, and coursework. ### B **Blind Marking** A grading method where the examiner does not know the identity of the candidate, ensuring unbiased assessment. ### C **Candidate Verification** The process of confirming the identity of a test-taker before an exam to ensure security and prevent impersonation. **Certificates** Official documents issued to candidates upon successful completion of an exam or qualification. **Cloze Questions** A type of assessment question where candidates must fill in missing words within a passage, using either drag and drop, dropdown menu or Cloze text (fill in the blank). **Computer-Based Testing (CBT)** Exams that are administered via computers rather than on paper, allowing for automated marking and adaptive testing. **Continuous Assessment** A method of evaluation that occurs throughout a course rather than relying solely on a final exam. ### D **Double Marking** A grading process where two or more independent examiners assess the same response to ensure fairness and consistency. **Dynamic Exams** Assessments where admins can pull questions from a large question bank, ensuring variation for different candidates and reducing predictability. Alternatively, students can generate their own attempts using question bank categories. ### E **e-Assessment** The use of digital tools to conduct assessments, often including automated marking and real-time feedback. **Extended Matching Questions (EMQ)** A type of question with a common theme and a series of related questions added to the theme, commonly used in medical and professional exams. **Exam Integrity** Measures taken to ensure that exams are conducted fairly and securely, preventing misconduct such as cheating or question leaks. **Exam Proctoring** The supervision of exams to ensure rules are followed, which can be done in-person or remotely via online proctoring tools. ### F **Formative Assessment** Ongoing assessments used to provide feedback and guide learning, such as quizzes or in-class activities. **Fraud Prevention** Strategies implemented to prevent cheating, identity fraud, and content breaches in exams. ### H **Hybrid Learning** A flexible learning approach that combines online and in-person instruction, allowing students to engage in both environments. ### I **Instructions** Guidelines provided to candidates before and during the exam to ensure clarity on rules, time limits, and answer submission. **Invigilation** Another term for proctoring, referring to the supervision of exams to ensure compliance with regulations. **IP (Intellectual Property)** Refers to the ownership and protection of exam content, including questions, answer keys, and marking criteria. **Item Analysis** A statistical process used to evaluate the effectiveness of exam questions by measuring difficulty, discrimination, and reliability. **Item Banking** The process of maintaining a database of exam questions that can be randomly selected for assessments. ### L **Lockdown Browser** A specialised browser used during online exams to restrict access to other applications, websites, or system functions, ensuring a secure testing enviroment. ### O **Objective Assessment** An exam format where answers have clear right or wrong responses, such as multiple-choice or true/false questions. **Online Proctoring** A method of remotely monitoring exam candidates using AI and human invigilators to prevent misconduct. **Open-Book Exam** An exam format where students can refer to notes, textbooks, or online resources while answering questions. ### P **Psychometric Analysis** The study of assessment data to ensure exam fairness, reliability, and validity. **Proctored Exam** An exam that is supervised by an invigilator, either in-person or remotely, to maintain exam integrity. **Plagiarism Detection** Software and processes used to identify and prevent the use of unoriginal content in exams and assignments. ### Q **Question Bank** A collection of exam questions stored digitally, which can be used to create dynamic exams by selecting different questions for each candidate. ### R **Remote Proctoring** The use of technology to monitor online exams, often using AI for identity verification, screen monitoring, and behavioural tracking. **Reporting Dashboard** An interface that displays exam performance data, helping educators and administrators review and interpret results effectively. **Resit** A second attempt at an exam for candidates who did not pass on their first attempt. **Results Analytics** The analysis of exam performance data to identify trends, measure effectiveness, and improve future assessments. **Retakes** Additional opportunities to sit an exam, often following failure or as part of a rescheduling process. **Rubric** A scoring guide used to assess open-ended responses, ensuring consistency in grading. ### S **Scalability** The ability to efficiently administer exams to a large number of candidates without compromising quality or security. **Secure Browser** A locked-down browser that prevents candidates from accessing unauthorised resources during an online exam. **Summative Assessment** A high-stakes evaluation conducted at the end of a learning period to measure overall performance. ### T **Test-Taker Authentication** Methods used to confirm the identity of candidates before and during an exam, such as biometric verification or ID scanning. **Time-Limited Exam** An assessment that must be completed within a fixed timeframe to prevent unfair advantages. **Two-Factor Authentication (2FA)** An added security layer requiring candidates to verify their identity through multiple steps before accessing an online exam. ### W **Weighted Scoring** A grading method where different exam sections or questions carry different levels of importance, affecting the final score accordingly. ## Why understanding exam terminology is important The language surrounding assessments continues to evolve alongside new technologies and regulations. For educators and administrators, staying familiar with key exam terms is essential for maintaining fairness, security, and efficiency in the testing process. Likewise, for candidates, understanding exam-related terminology can help them better prepare, follow procedures, and approach assessments with confidence. ### How Synap enhances exam management and delivery Synap is a powerful online exam platform designed to streamline assessment processes. Whether you're an exam administrator, educator, or student, Synap provides the tools needed to create, manage, and deliver assessments with confidence. This glossary will continue to evolve as assessment methods advance. Bookmark this page to stay up to date with the latest exam terminology, or [reach out to Synap](https://calendly.com/d/cpg-7g6-rq4/video-demo-with-synap){rel=""nofollow""} to learn more. ## Discover how Synap can help to deliver your online exams Get in touch to discover the range of features Synap has to offer and try it yourself with a [tailored demo](https://synap.ac/book-a-demo/) and enjoy a **14-day free trial!** # EMQs: Extended matching questions for online exams Extended Matching Questions (EMQs) are an increasingly popular format in online exams, particularly for assessing critical thinking and applied knowledge. While they share similarities with traditional multiple-choice questions, EMQs go a step further by testing knowledge in a more applied and in-depth way. ## What is an EMQ question? [EMQs](https://synap.ac/docs/quizzes/creating-a-quiz/emqs){rel=""nofollow""} (Extended Matching Questions) are an assessment format that links multiple questions to a shared scenario or stem. They typically begin with a central piece of text, such as a case study or clinical scenario, followed by related questions that require candidates to analyse the content and respond appropriately. ![medical-exam-mcq.png](https://synap.ac/cms/medical-exam-mcq.png) ## What is the difference between an EMQ and MCQ? Unlike traditional multiple-choice questions (MCQs), which test isolated facts, EMQs evaluate a candidate’s ability to apply knowledge in a broader, more contextual way. This makes them especially valuable in fields like healthcare and aviation, where diagnostic reasoning and critical thinking are key. ## What are popular use cases for EMQs? By grouping related questions around a shared context or resource, EMQs enable a more comprehensive evaluation of a candidate’s abilities. Below are some of the most common applications of EMQs in online exams: - Comprehension: Presenting a large body of text shared across multiple questions to test understanding and interpretation. - Situational judgement: Using a shared, scenario-based stem with different related questions to assess decision-making skills. - Abstract reasoning: Providing a common image or pattern that serves as the basis for several distinct questions. - Instructions: Offering a shared set of instructions for a group of questions, such as specifying that a calculator should not be used for a particular set of problems. - Shared question information: Sharing the same data, such as a formula, table, or other relevant information, across multiple questions - ideal for subjects like mathematics. This structure not only streamlines exam creation but also enhances the assessment of applied knowledge in a practical, real-world context. ![medical-exam-questions.png](https://synap.ac/cms/medical-exam-questions.png) ## What are the benefits of an EMQ question? Online exam platforms that provide EMQ functionality, offer numerous advantages for both educators and learners, making them a valuable addition to online assessments: - Efficient question design: EMQs allow multiple questions to be linked to a single piece of text or scenario, saving administrators significant time and effort in creating exams. This reduces redundancy, as the same context does not need to be repeated for each question. - Encourages applied knowledge: By requiring candidates to interpret and apply information from a shared context, EMQs go beyond simple recall of facts. They promote critical thinking and test a deeper understanding of the subject matter. - Real-world relevance: EMQs closely mimic real-world problem-solving, particularly in fields like healthcare, where professionals must analyse complex scenarios and make informed decisions based on multiple factors. - Comprehensive assessment: EMQs allow for the assessment of various aspects of a topic within a single framework. This helps educators evaluate a wide range of skills, such as reasoning, decision-making, and knowledge application, all in one format. - Reduced cognitive load for candidates: Since all questions are tied to a single passage or scenario, learners can focus on applying their knowledge without having to repeatedly process new contexts. This can improve exam performance by keeping candidates engaged and reducing unnecessary complexity. These benefits make EMQs an effective tool for online assessments, particularly in disciplines where critical thinking are essential. ## EMQ question example for online exam delivery To illustrate how an EMQ works in online exams, here’s an example: !\[EMQ video (2).gif]\(/cms/EMQ video (2).gif) In this straightforward example, a single scenario is provided, followed by two related questions, each with its own set of distinct answer options. The scenario text is entered only once, allowing administrators to quickly add multiple related questions without duplicating effort. This not only streamlines the exam creation process but also challenges candidates to carefully analyse the scenario and apply their knowledge effectively. ## Tips for how to write effective EMQs Creating well-structured EMQ questions ensures that online exams are both fair and effective at assessing applied knowledge. Here are some tips for crafting high-quality EMQs: - Start with a clear and relevant scenario: The scenario or case study should be concise, focused, and directly related to the subject matter being assessed. Avoid including unnecessary details that might confuse or distract candidates. - Ensure the scenario is broadly applicable: Write a scenario that allows for multiple related questions to be asked. This ensures the EMQ exam format is used effectively to assess different aspects of the topic. - Link questions clearly to the scenario: Each question should directly relate to the central scenario. Use precise language in the questions to reduce ambiguity and ensure candidates understand what is being asked. - Vary the answer options across questions: For each question linked to the scenario, use a distinct set of answer options where appropriate. This reduces predictability and encourages critical thinking. - Balance difficulty levels: Include a mix of straightforward and more challenging questions. This provides an opportunity to test both foundational knowledge and higher-order thinking skills. - Test for real-world application: Ensure your EMQs assess the ability to apply knowledge in realistic or practical contexts. This is especially important in fields like healthcare, where decision-making skills are crucial. - Review for accuracy: Double-check the scenario, questions, and answer options for clarity, grammar, and subject accuracy. Testing the EMQs with a colleague can help identify potential issues. By following these tips, you can design EMQ questions that are efficient to create and provide an effective assessment of candidates' skills and knowledge. ## Deliver effective EMQ online exams today *Explore how Synap’s EMQs functionality streamlines online exam delivery, with a tailored demo and 14-day free trial.* # Formative vs Summative assessment: What's the difference? When designing an effective training or certification programme, it’s essential to understand the distinction between formative and summative assessments. Each plays a unique role in the evaluation process. Whether used separately or in combination, they support everything from ongoing learning to professional certification. Used together, they enable organisations to deliver robust exam preparation and achieve reliable assessment outcomes. So, what is formative assessment, and how does it differ from summative assessment? In this article, we’ll explore both types of assessments, give real-world examples, and explain how your organisation can use them more effectively - especially if you [deliver online exams](https://synap.ac/solutions/online-exam-platform/) at scale. > For a more comprehensive overview of educational assessments, including formative, summative, diagnostic and others, read our full guide on types of assessment in education. ## What is the difference between formative and summative assessments? While both [formative and summative assessments](https://synap.ac/use-case/educational-institutions/) contribute to the overall assessment strategy, they differ in timing, purpose, and impact. ![formative-vs-summative-table-min.png](https://synap.ac/cms/formative-vs-summative-table-min.png)**Think of it like building a bridge:** - Formative assessments check the structure as you build it. - Summative assessments sign off the final result. ## Formative assessment: Helping learners prepare Formative assessments are low-stakes tools designed to support learning. They are ideal for helping candidates prepare for high-stakes exams by identifying gaps and building confidence. ### Common examples: - Online quizzes during qualification modules - Short scenario-based tests - Mock exams under timed conditions ### Why use formative assessments: Formative assessments provide immediate feedback, helping candidates identify areas for improvement and stay engaged in their learning. With no formal grading, the focus remains on development rather than performance. Educators and organisations also benefit by highlighting knowledge gaps early, allowing them to provide timely, targeted support. These assessments are highly scalable and can be delivered flexibly online with minimal administrative overhead. When integrated into a course, formative assessments guide learners through a cycle of practice and feedback, ultimately strengthening long-term retention. ### Real-world example: [The University of Law](https://synap.ac/customers/university-of-law/) uses weekly knowledge checks throughout their courses. These help learners reinforce key concepts, build on their knowledge and ensure they’re ready for the final certification exam. ![law-exam-analytics-min.png](https://synap.ac/cms/law-exam-analytics-min.png) ## Summative assessment: Confirming competence Summative assessments are formal evaluations used at the end of a learning course to measure final performance. These are typically high-stakes and linked to qualifications, compliance, or certification. ### Common examples: - End-of-course final exams - Industry certification tests - Online proctored assessments ### Why use summative assessments: Summative assessments certify a learner’s competence, making them essential for compliance, regulatory approval, and professional certification. They offer a formal, standardised measure of achievement that ensures consistency across all candidates. Often delivered under proctored conditions to ensure integrity, they are essential in high-stakes settings where outcomes affect certification or progression. Results also provide valuable insights for evaluating programme effectiveness and informing strategic decisions. ### Real-world example: [American Academy of Osteopathy](https://synap.ac/customers/medical-academy-uses-synap-to-deliver-remote-proctored-exams-during-covid-19/) uses a secure online platform to deliver proctored NMM/OMM Resident certification exam. Members can earn the qualification by passing the exam, which is widely recognised in the medical industry. ![proctor-review-2-min.png](https://synap.ac/cms/proctor-review-2-min.png) ## Choosing the right assessment strategy Formative and summative assessments are powerful on their own, but even more effective when used together. One helps learners grow throughout the course, the other confirms they’ve met the standard. **Benefits of using both include:** - Supporting continuous learning and long-term knowledge retention - Identifying and addressing knowledge gaps early - Building learner confidence ahead of high-stakes assessments - Providing a fair and balanced measure of progress and achievement - Enabling data-driven improvements to training and certification programmes ## Deliver smarter exams with Synap Whether you’re preparing learners for exams or running high-stakes assessments, our online platform makes it easy to manage both, securely, at scale, and with full reporting. **Ready to deliver smarter assessments?** Get in touch to learn how our platform can support your exam needs with a [tailored demo.](https://synap.ac/book-a-demo/) ## Related FAQs: - What is the main difference between formative and summative assessment? Formative assessments are used throughout the learning process to support improvement and identify gaps. Summative assessments are used at the end of a course or programme to evaluate whether learning objectives have been met. - Are mock exams considered formative or summative? Mock exams are typically considered formative because they help learners prepare for final assessments by simulating exam conditions and providing feedback. - Can an assessment be both formative and summative? While assessments are usually designed with a specific purpose, some activities may serve both roles. For example, a practice test could be formative if used for preparation and summative if it contributes to the final grade. - Why are summative assessments usually high-stakes? Summative assessments often determine formal outcomes like certification, progression, or compliance. Because of their impact, they are usually proctored and designed to be rigorous and standardised. - How can technology support formative and summative assessments? Online platforms like Synap allow organisations to deliver both types of assessments securely and at scale. Features such as automated feedback, proctoring, and analytics streamline the process for learners and administrators alike. # How learning and training are changing Investing time and money into learning makes us happier, [healthier](https://societyhealth.vcu.edu/work/the-projects/education-it-matters-more-to-health-than-ever-before.html){rel=""nofollow""}, more productive, and wealthier. It seems like an obvious statement to say that better educated/trained individuals are less likely to be unemployed. However, what is often overlooked is as to *why* this is the case. What about education makes you a good worker? How many of us use the things we learned in school or university on a day to day basis? It turns out that these simple questions have more complicated answers. The costs of learning are spread throughout the economy, and technology has lead to disruption throughout the economy ### Learning trends There is a huge emphasis on learning from a young age, and with good reason – we find it easier to learn new concepts and skills when we’re younger and or brains are more plastic in nature. Despite the fact that ‘forma’ education becomes optional from 16 in the UK, we’ve seen a steady increase in the number of young adults voluntarily enrolling in further education through college, apprenticeships or university. According to the 2009 [Milburn Report](https://webarchive.nationalarchives.gov.uk/+/http:/www.cabinetoffice.gov.uk/media/227102/fair-access.pdf){rel=""nofollow""}, a third of UK jobs are now professional jobs and millions more professionals will be required in the marketplace by 2020 due to the economy shifting to being more service-oriented. Technology and globalisation have played another huge part in this shift, with many manual jobs becoming [automated](https://public.tableau.com/views/AutomationandUSjobs/Technicalpotentialforautomation?\:embed=y&\:loadOrderID=0&\:display_count=yes&\:showTabs=y){rel=""nofollow""} in the late 20th century. Similarly, many tasks that weren’t capable of being done by a machine could be easily be exported to foreign countries with lower labour costs. Some experts predicted in the Milburn report that once retirements are taken into consideration, in 2020 we’ll need about 7 million new professionals in employment. Luckily in Britain, it seems as though we will be able to meet this demand as a growing middle class in the ’80s and ’90s recognised this was the way the job market was going and helped to prepare their children mentally and financially for more education. ### Human Capital Whilst education[isn’t the only factor determining wages](https://www.nber.org/chapters/c2973.pdf){rel=""nofollow""}, there is certainly a strong correlation. Intuitively, this makes sense – better trained and higher educated individuals get better jobs which therefore means they get higher wages. However, it’s worth asking the question ‘***Why** does more education lead to better wages?*‘ The answer can be found in economics and psychology. Education adds to what economists call *human capital*, which is the stock of knowledge or characteristics that contribute to an individuals level of productivity. The term human capital was coined by[Gary Becker in 1964.](https://www.nber.org/chapters/c3730.pdf){rel=""nofollow""} When we think of capital we tend to think of money in the bank or the value tied up in a house that will provide a source of income in the future, human capital can be thought of as providing a similar function. Investments in human capital today should yield returns in the tomorrow. It is not just education that adds to human capital, but also investments in health and wellbeing and on-the-job training. Becker showed that high school and college education in the United States greatly raised a person’s income even after netting out the direct and indirect costs of schooling and after adjusting for better family backgrounds and higher ability. These findings have continuously been supported by books and other [studies](https://www.sciencedirect.com/science/article/pii/S1053535701001184){rel=""nofollow""} over the years. There are many other interesting views on what human capital is: - Schultz, Nelson and Phelps: Human capital refers to the set of social skills, time management and industriousness needed for anyone to work with other people. - Bowles-Gintis: Human capital is the capacity to adapt and obey orders, to be agreeable and follow the rules of a hierarchical system. Schools are where this process starts. - Spence: Many factors go into the composition of human capital, many of them not observable to the employer especially if they don’t know the person. Observable measures of human capital such as a university degree act as a signal of ability rather than characteristics that are independently useful in the production process. One particularly interesting view of human capital comes from Howard Gardener a clinical psychologist who developed the idea of [multiple intelligences](https://psycnet.apa.org/record/1993-97726-000){rel=""nofollow""} and emphasised how many geniuses were very unskilled in some parts of their life yet highly skilled in other parts. According to this idea, we should not view human capital as static and unidimensional but instead as a multidimensional dynamic thing that we can add to and change. Piaget’s theory of cognitive development came from observations of children during play. Piaget noted that children are born with a mental structure that provides a platform for future learning and that development is a reorganisation of mental processes ([Find out more about Piaget’s theory here](https://www.cleverism.com/piagets-theory/){rel=""nofollow""}) (If you want a better understanding of industriousness, agreeableness, have a look at this [5 personality trait tests](https://understandmyself.com/){rel=""nofollow""} you can do online) ### Building and Investing in Skills. Assuming the general idea of how a business works (to minimise costs and maximise profits), it is reasonable to say that at some point the only way to increase productivity is by getting better at certain tasks. Employees can improve their skill set in two ways: they can get better at a task through practice, or they can learn new skills through on the job training. Since Becker’s initial work, microeconomic analysis has shown that on-the-job training is a [key investmen](https://research.upjohn.org/cgi/viewcontent.cgi?filename=0&article=1070&context=up_press&type=additional){rel=""nofollow""}t in human capital. As with any investment, there are initial costs which are paid for by the returns in future productivity. The definition of what constitutes a ‘skill’ is very broad but it skills can be roughly split into two categories: generic and specific skills. ***General skills*** are things like reading and writing that help you not just for the job you have now but would help you in a future job too. ***Specific skills*** are very specialised skills. For example, being very efficient at sewing the hem on a pair of Levi’s, whilst some degree of this skill is transferable it is not something that needs to go on a CV is someone wants to be an accountant. When it comes down to who makes investments in human capital a good rule of thumb is that the individual makes investments to improve their general skills. While firms make investments in the specific skills of their employees as they are essentially requiring workers to specialise which makes it more difficult for them to find jobs outside of that marketplace in the future. This isn’t a perfect rule, for example, many jobs require a specific degree like Maths yet don’t pay for it. The idea is there are enough jobs in the marketplace to make the investment in such a degree more than worthwhile for the individual. In Germany, some firms offer to pay for apprenticeships for young employees to improve their general skills. On the surface, this may seem like a strange thing for a firm to do as they are voluntarily increasing their costs, and a logical thing for employees to do is stay just long enough to do their training, leave and get a better job. And although of course, some workers do this they tend to be in the minority. In an [analysis](https://www.jstor.org/stable/10.1086/250071?seq=1/#page_scan_tab_contents){rel=""nofollow""} into investments and training Acemoglu and Pischke show that when firms invest in the education of their employees they create a relationship between them, employees in turn consciously or subconsciously assign a monetary value to that which increases the wage that they would be willing to take to move to a new firm. ### Blackboards to Black Screens The marketplace for education and jobs have changed so much in the past decade and are set to change even more in the decades to come. There is a movement away from traditional forms of education. There was a time when the best way to transfer knowledge was to have one person in front of a blackboard talking to a group of people who make notes. Now phones, tablets, and laptops are disrupting the traditional classroom model, and improving the education and training process for a few reasons: - People learn at different speeds: there is no pause and rewind button when someone is teaching a group of people, but with things like youtube people have the freedom to go back. - Attention spans: If you believe this article by Time that people have shorter attention spans than goldfish then clearly making students sit through 3-hour lectures or sending employees to a training seminar for a day is an inefficient use of time. And if you have a healthy scepticism of such clickbait then there are better sources of evidence that suggest that we are shifting our attention away from books to mobile devices. - Higher levels of productivity required: Thanks to computers we’re automating a lot of time-consuming but relatively easy tasks away, which means a higher level of productivity is expected from people doing more complicated ‘uniquely human‘ tasks that machines aren’t able to do. This requires more training across a broad range of skills, which will need constant updating and redefining as markets change. - Rising expectations: The Deloitte Consumer Review shows that in the past few years there has been an increase in the level of expectations that consumers expect from businesses. through the internet, people have access to a huge amount of information so by the time they; get to a hotel, or ring up for help, go into a shop to buy something the chances are they’ve already done their research and an entry-level amount of knowledge won’t be sufficient to meet the customers demand. Customers want the employees of a business to help them solve a problem they couldn’t solve alone, therefore investments in training to make employees better problem solvers are going to become increasingly important. ### Better Training Accepting better on-the-job training makes for more productive [happier](https://www.researchgate.net/profile/Steven_Schmidt5/publication/31591282_The_Relationship_Between_Satisfaction_With_On-The-Job_Training_And_Overall_Job_Satisfaction/links/5620daac08aed8dd1940e147/The-Relationship-Between-Satisfaction-With-On-The-Job-Training-And-Overall-Job-Satisfaction.pdf){rel=""nofollow""} employees and better bottom lines for firms and that training days/[lectures](https://www.huffingtonpost.co.uk/james-gupta/the-death-of-the-universi_b_8173492.html){rel=""nofollow""} are becoming an inefficient use of resources. The next step is to find the best method to deliver this training. Micro training offers a great solution for this. Micro training is basically the process of delivering large amounts of content at specific intervals to make learning easier. It follows a very simple but effective logic if I gave you a huge cake to eat and said you have to finish it what would you do? You probably wouldn’t attempt to eat it in one bite, you’d cut a piece off then cut that piece into smaller pieces. If you were being smart you’d have noted that there was no specific deadline so you could have a piece a day for a week. The same logic can be applied to learning: break things up and repeat them. This is the idea behind [Spaced Repetition](https://blog.synap.ac/spaced-repetition-what-is-it-and-why-should-students-use-it/#.Wn2u0ZOFiuU){rel=""nofollow""}, which is by no means a new concept but it is an extremely useful learning framework for anyone who needs to learn something new. In 1885 German psychologist Herman Ebbinghaus published the groundbreaking \*[Über das Gedächtnis](https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4117135/){rel=""nofollow""}\*or ‘On Memory’ which is all about the processes of learning and forgetting. Ebbinghaus’ most influential contribution was the Forgetting Curve as shown below. This simple graph illustrates the individual’s rate of retention after learning something if it is re-visited or if it isn’t. If this showed a student studying for an exam and on day 1 they open up their textbook read a chapter and learn a topic. They are happy they’ve learned everything and for a little retention and if they could sit an exam immediately on that chapter they would get it 90%+ correct. In the real world, this is not what happens, we need to learn things today that we get tested on really far into the future (be that an exam or a real-world application). As time goes by our student begins to forget what they have learned, this is shown by following the first curve down and in just a few days they’ve gone from knowing 100% to knowing nothing (this is a very exaggerated example of course). What they could do is wait for their retention to get 10% or so then go back to the books and essentially start again, and keep repeating this process until they know it. However, according to Ebbinghaus and neuroscience, there is a better more effective way. If our student instead revisits the same information way before their retention is too low (80%) then they can mitigate the effects of forgetting and learn things quicker. Micro training uses the core principles of Spaced Repetition to become a very useful tool for all types of learning from academic, to corporate. Employees can receive on-the-job training that only takes a few minutes a day and therefore doesn’t impact their daily levels of productivity. ### Conclusion Technology has changed the way we: communicate, travel, eat, work, and relax. And while the way we learn has changed it seems like there is more disrupt to happen. I think education and training will be moving out of the classrooms in the next 10 years to become something that is more personalised for each individual’s specific needs. I think there is a huge opportunity for technology to allow us to learn things in a much shorter space of time. If micro training is something you’d like to know more about, or if it is something you think could work for your business then check out [Synap for Business](https://synaplanding.wpengine.com/){rel=""nofollow""} for more information. # How to make an online exam in 4 easy steps Online exam platforms offer a flexible and secure way for candidates to complete their assessments, whether they are in a physical setting or testing remotely. In this blog post, we’ll explore how to create tests using an online exam system and the benefits, ensuring an effective and seamless experience for educators and candidates alike. ## How to add questions to online exams Most online assessment platforms provide a question library where you can create and upload exam questions. Using a mix of [question types](https://synap.ac/docs/quizzes/creating-a-quiz/question-types){rel=""nofollow""} helps make your exams more engaging and versatile for testing knowledge. When adding questions, you typically have two options: - Create on platform: Effortlessly design questions individually using the platform’s question builder, with a range of formatting options including bold text, bullet points, tables, images, and equations, ensuring a seamless and professional exam setup. - Bulk import: Upload multiple questions at once often using a CSV file, making it quick and efficient if you already have existing questions ready to import. ![chemistry-question-image-min.png](https://synap.ac/cms/chemistry-question-image-min.png) ## How to customise an online exam Once your questions are added onto an exam platform, you can begin tailoring the exam experience with features such as: \*\*Question banks: \*\*Add extra security by automatically generating unique exams from [question banks](https://synap.ac/docs/exams/create-and-manage-exams/creating-an-exam/dynamic-exams){rel=""nofollow""}. Setting rules based on categories ensuring each candidate gets a tailored set of questions. \*\*Time limits: \*\*Setting a [time limit](https://synap.ac/online-exam-platform/authoring/) ensures all candidates are tested equally and reduces the risk of cheating by limiting the time available to search for answers. \*\*Student tools: \*\*Providing [tools](https://synap.ac/online-exam-platform/authoring/) such as calculators, notepads, bookmarks, and highlighters ensures students have the resources they need during the exam. \*\*Instructions: \*\*Include instructions for candidates to review before the exam and access during the test, helping them stay focused. \*\*Grades: \*\*Define [grade boundaries](https://synap.ac/online-exam-platform/grading/) by setting the percentage required to achieve each grade. The platform will automatically calculate these based on the scores for each question, ensuring accurate results. \*\*Retakes: \*\*Automate the [retake process](https://synap.ac/docs/exams/create-and-manage-exams/3.-configure/resits){rel=""nofollow""} by specifying the number of attempts allowed and setting delays between attempts if needed, removing the manual task for admins to generate them each time. **Results:** Decide whether to release [results](https://synap.ac/online-exam-platform/analytics/) immediately or defer for review, and customise the insights students receive, such as their score, time spent, cohort metrics etc. \*\*Certificates: \*\*Automatically generate [branded certificates](https://synap.ac/docs/exams/create-and-manage-exams/3.-configure/certificates){rel=""nofollow""} for passing grades, with options to include QR codes for verification and set expiry dates. \*\*Proctoring: \*\*Determine the level of [proctoring](https://synap.ac/blog/proctoring-online-exams-top-5-benefits/) to minimise cheating, whether through a lockdown browser or full webcam recording with AI detection for suspicious activity. ## How to invites candidates to an online exam After customising your exam experience, you can [invite students](https://synap.ac/docs/users-and-groups/creating-groups){rel=""nofollow""} using various methods. Your choice will depend on factors such as the number of candidates, the tools at your disposal, and the level of automation required. Here are some common options: - Inviting candidates via email: Entering individual email addresses is ideal for inviting single or small groups of candidates at a time. - Bulk importing users via CSV: For larger groups, importing candidates using a CSV file offers a fast and efficient solution for mass uploads. - Pre-generating user accounts: Creating candidate accounts in advance streamlines access and simplifies the onboarding process for test takers. - Shareable user group link: This method allows candidates to join a user group easily by clicking a single, shareable link, reducing administrative effort. - Automating enrolment: By integrating with existing systems like a CRM or LMS, enrolment can be automated through APIs or Zapier, eliminating administrative tasks and ensuring smooth candidate registration. ![invites-users.png](https://synap.ac/cms/invites-users.png) ## How to schedule an online exam Once you're satisfied with your exam setup, you can [schedule](https://synap.ac/online-exam-platform/delivery/) it to go live for your candidates. Depending on your needs, you can choose to have all candidates take the exam at the same time or provide a specific access window, allowing them to complete it at their convenience. This flexibility accommodates different time zones and schedules. Additionally, you can set relative deadlines based on when a candidate enrols, giving them a set period to complete the exam. This ensures a fair and structured timeline for all participants. ![schedule-exam.png](https://synap.ac/cms/schedule-exam.png) ## You’re ready to launch your online exam! Once you've designed your questions, customised the format, and scheduled your exam, you're all set to go! Your candidates will be notified through your chosen method, and you can sit back and relax while the exam platform handles the rest. ## Discover how Synap can help to create your online exams Want to see how it’s done? Explore [this case study](https://synap.ac/customers/vsf-switches-to-new-exam-four-days/) to learn how one client created and launched their online exams in just 4 days. Ready to try it yourself? [Arrange a tailored demo](https://calendly.com/d/cpg-7g6-rq4/video-demo-with-synap){rel=""nofollow""} and enjoy a 14-day free trial today! # Inclusive testing: 12 ways to make online exams accessible for all ## Introduction In the dynamic landscape of delivering online exams, the pursuit of **accessibility and inclusivity** stands as a cornerstone for creating a **fair and equal opportunity** for every candidate to showcase their understanding. The key to achieving this lies in embracing accessibility, and ensuring a user-friendly experience that **caters to the diverse needs** of all participants. In this blog post, we delve into the essential provisions and accommodations that are key to designing an [online assessment environment](https://synap.ac/solutions/online-exam-platform/)that not only supports, but champions the varied abilities and circumstances of each test-taker. ## 1. Granting extra time [Extending time allowances](https://synap.ac/docs/exams/create-and-manage-exams/6.-manage#extra-time-and-open-close-windows){rel=""nofollow""} for an exam proves to be a valuable accommodation for candidates who may face challenges in completing their assessments within the standard timeframe. With an average of **31% of candidates** in some exams requiring 25% extra time or more 1, this is often the most commonly requested access arrangement for examinations. Implementing an **exam time extension for eligible candidates** ensures that they are granted the additional time necessary to successfully navigate through their exams, promoting a more inclusive testing environment. !\[Granting extra time in an exam]\(/cms/Granting extra time in an exam) ## 2. Screen reader compatibility To accommodate candidates with **visual or auditory impairments**, it is crucial for online exams to be seamlessly compatible with screen readers. This ensures that individuals with these access arrangements can effectively engage with exam content, fostering a more inclusive and accessible examination experience. ## 3. Font size customisation Empowering candidates to [customise font sizes](https://synap.ac/docs/using-synap/synap-students#account-and-manage-settings){rel=""nofollow""} through flexible [accessibility settings](https://synap.ac/accessibility/) enhances the user-friendliness of the entire exam experience. Whether individuals require larger or smaller font sizes, providing the **flexibility to adjust** not only the exam content, but also the entire platform, ensures a more accommodating and accessible environment for all participants. !\[Font size customisation]\(/cms/Font size customisation) ## 4. Keyboard navigations Selecting an online assessment platform that empowers candidates to navigate their exam using only a keyboard, ensures accessibility for users who rely on keyboard navigation instead of a mouse. Ensure that every interactive element, from moving between questions and selecting answers with letter keys, to submitting responses and accessing tools like calculators or notepads, is fully optimised for keyboard use. This design **adheres to WCAG accessibility standards**, creating a more inclusive and user-friendly experience. ## 4. Multiple languages Choosing an exam platform that offers multiple languages empowers candidates to choose their **preferred portal language** for a more comfortable experience. Additionally, **uploading exams in various languages** facilitates a global reach, and catering to the diverse linguistic preferences of users worldwide. This combined approach ensures a more inclusive and accessible examination environment on a global scale. ## 5. Multilingual user experience Choosing an online exam platform that offers multiple languages empowers candidates to choose their [preferred portal language](https://synap.ac/accessibility/). This ensures that candidates can navigate the platform and interact with content in a language they understand best. Offering multilingual support is especially crucial in diverse, global settings, where candidates may come from various linguistic backgrounds. It eliminates language barriers and reduces stress, enabling candidates to focus entirely on their exam performance. !\[Multi-lingual options]\(/cms/Multi-lingual options) ## 6. Multi-lingual content support Institutions can cater to a diverse, global audience by uploading exam content in any language, enabling them to **deliver assessments tailored to candidates** from various linguistic and cultural backgrounds. This feature encourages inclusivity by removing language barriers, making exams accessible to non-native speakers and international students alike. ## 7. Resilience in low internet bandwidth Candidates often encounter challenges such as low internet bandwidth or connectivity issues during online exams, leading to potential disruptions and increased stress in an already demanding examination situation. Choosing an assessment platform that considers low bandwidth environments becomes crucial in alleviating these concerns. Such platforms seamlessly **saves the candidate's progress**, eliminating the need for restarting in the event of internet drop-offs. This resilience ensures that **test-takers can continue with their exams** unaffected by intermittent connectivity, allowing them to submit their responses once the internet connection is restored. This approach significantly contributes to a more reliable and stress-free examination experience. ## 8. Proctoring in low bandwidth environments Traditional proctoring methods often rely on continuous video monitoring, demanding a strong and stable internet connection. Opting for a [proctoring solution](https://synap.ac/docs/whats-new/big-features/synoptic){rel=""nofollow""} designed for low bandwidth environments ensures that **monitoring remains effective** even in situations with limited connectivity. This strategic choice not only allows for uninterrupted proctoring but also safeguards **exam security and integrity**. !\[Synoptic breach detected]\(/cms/Synoptic breach detected) ## 9. Mobile-friendly exams Recognising that some candidates may lack access to desktops or laptops, with only 36.1% of households in developing countries having access to a computer at home 2, it becomes essential for exams to be compatible with mobile devices and tablets, to ensure equal usability. This approach aims to eliminate potential disadvantages, enabling all participants to engage with their exam seamlessly, **regardless of the device they use**. By offering mobile-friendly options, the examination process becomes more inclusive and accessible to a diverse range of candidates. ## 10. Modern browsers Ensuring user convenience during an exam is paramount, and a key aspect of this is compatibility with all modern browsers. This includes popular options such as Google Chrome, Apple Safari, Microsoft Edge, and others. By functioning **seamlessly across various browsers**, the exam platform offers a versatile and accessible experience, accommodating users regardless of their browser preference and contributing to a smoother examination process. ## 11. Colour contrast ratio Colour contrast ratio refers to the difference in luminance between text and its background. This ratio plays a vital role in ensuring that users can clearly and comfortably engage with platform content, whether it’s an exam question, an email, or other interactive items. Adhering to the [Web Content Accessibility Guidelines](https://www.w3.org/WAI/WCAG21/Understanding/contrast-minimum.html){rel=""nofollow""} (WCAG) is essential for inclusive design. The WCAG AA standard recommends a **minimum contrast ratio of 4.5:1**, while the stricter WCAG AAA standard suggests a ratio of 7:1 for enhanced readability. [Meeting these standards](https://webaim.org/resources/contrastchecker/){rel=""nofollow""} ensures a highly accessible user experience, offering clear and readable content for candidates of all abilities, including those with visual impairments or colour vision deficiencies. ## 12. WCAG 2.1 AA compliance Opting for an online exam platform that aligns with [WCAG 2.1 AA](https://www.w3.org/TR/WCAG21/){rel=""nofollow""} standards **guarantees an inclusive and accessible digital environment** for users of all abilities. This commitment to accessibility ensures that the platform is **designed to accommodate diverse needs**, meeting the standards set by the Web Content Accessibility Guidelines and fostering an equitable experience for every user. ## Deliver accessible and inclusive exams with Synap Discover how an [accessible online exam platform](https://synap.ac/accessibility/)can support the needs of your test takers with a tailored demo and a 14-day free trial - [arrange a demo today](https://synap.ac/book-a-demo/). ### References 1. Ofqual. "Access Arrangements for GCSE, AS, and A-Level: 2022 to 2023 Academic Year" GOV.UK, published [2023], {rel=""nofollow""} 2. Statista. “Developing countries: Share of households with a computer in 2022”, published [2021], [www.statista.com/statistics/748564/developing-countries-households-with-computer](http://www.statista.com/statistics/748564/developing-countries-households-with-computer){rel=""nofollow""} # Why ISO 27001 certification matters for online exam security With the rapid rise of remote learning and digital exams, organisations face growing pressure to protect candidate data, prevent malpractice, and maintain exam integrity. At the same time, cybersecurity threats are becoming more sophisticated. For exam providers, choosing a secure, compliant platform is no longer optional. It’s essential. ISO 27001 is the global benchmark for information security management. This article explores what it means, why it matters, and how it supports secure [online exam delivery](https://synap.ac/online-exam-platform/delivery/) through platforms like [Synap](https://synap.ac). ## The importance of information security in online exams Online exams involve the collection and storage of highly sensitive data, including: - Candidate personal information - Exam scores and performance data - Intellectual property, such as proprietary exam content A breach doesn’t just cause inconvenience. It can trigger compliance failures, reputational damage, and even invalidate entire assessments. That’s why a strong Information Security Management System (ISMS) is so critical. It provides a systematic approach to identifying, managing, and reducing security risks, ensuring that exam data remains confidential, available, and accurate. Learn more about Synap’s approach to [security](https://synap.ac/technical/). ## What is ISO 27001 and why does it matter? **ISO/IEC 27001** is the internationally recognised standard for information security management. It outlines a comprehensive framework for managing risk, safeguarding systems, and protecting data across every part of your platform. For exam providers, ISO 27001 offers more than peace of mind; it provides independent assurance to clients, candidates, and regulators that your platform meets global standards for confidentiality, availability, and integrity of information. It’s especially valuable in sectors where trust, data sensitivity, and regulatory compliance are critical, such as professional certification bodies handling high-stakes exams, universities running remote assessments, healthcare organisations delivering regulated training, or corporates managing internal compliance testing. ## How ISO 27001 supports online exam security ![iso-27001.png](https://synap.ac/cms/iso-27001.png) The ISO 27001 framework includes a wide range of controls that support secure, compliant exam delivery. In a digital assessment environment, this includes: - Access control – ensuring only authorised users can interact with exam content and candidate data - Data encryption – protecting exam content and personal data in transit and at rest - Incident management – responding swiftly and effectively to security breaches - Audit logging and monitoring – helping detect unauthorised access or suspicious behaviour Platforms like [Synap](https://synap.ac/technical/) apply ISO 27001 principles across the entire assessment lifecycle: from exam creation and candidate onboarding to delivery, marking, and results management. These controls help protect sensitive data, ensure system resilience, and support compliance with regulations like the UK GDPR. When combined with measures like [online proctoring](https://synap.ac/online-exam-platform/proctoring/), they help uphold exam integrity at scale, deterring malpractice and ensuring a fair, secure experience for all candidates. For organisations delivering high-stakes assessments, partnering with an ISO 27001-certified provider is one of the most effective ways to reduce risk and build long-term trust. ## Why leading organisations choose ISO-certified platforms ISO 27001 certification isn’t just a compliance badge, it’s a practical, strategic advantage for organisations that need to deliver online exams with confidence. Here’s why companies choose Synap: - Build trust with clients and regulatorsShow your commitment to data protection. - Protect data and exam contentMinimise risk of breaches, malpractice, and operational disruptions. - Ensure operational continuityDeliver high-stakes exams reliably, even under pressure. If you’re delivering [high-stakes assessments](https://synap.ac/use-case/high-stakes-exams/), [professional certifications,](https://synap.ac/use-case/certification-exams/) or [training exams](https://synap.ac/use-case/exam-preparation/), ISO 27001 gives you the confidence to scale, securely. Learn more about our security practices, view our ISO 27001 certificate, and see validated independent checks on our [Trust Centre page](https://trust.synap.ac/){rel=""nofollow""}. ## The smarter way to deliver secure online exams Security, trust, and performance are no longer optional, they’re expected. Organisations around the world are turning to ISO 27001-certified platforms to meet growing compliance demands and protect their assessment programmes. At Synap, we’ve designed our platform to help you meet those expectations, and exceed them. With enterprise-grade security, [flexible exam tools](https://synap.ac/online-exam-platform/authoring/), and end-to-end support, we make it easier to deliver assessments that are not only effective, but secure by design. ## Ready to see Synap in action? If you're looking for a secure, reliable way to deliver online exams, Synap is built to support you. Our platform combines flexibility, scale, and ISO 27001-certified security to meet the demands of modern assessment delivery. [Book a demo](https://synap.ac/book-a-demo/) to see how Synap can fit into your workflow and help you deliver exams securely. # Understanding lock-down browsers: FAQs and Features ## Introduction In today's educational landscape, online exams have become increasingly common, offering test takers the convenience of taking tests remotely. However, ensuring the fairness, integrity, and overall [online exam security](https://synap.ac/online-exam-platform/security/)presents a significant challenge. With the shift towards digital assessments, educators are exploring various strategies to uphold academic honesty. With the shift towards digital assessments, educators are exploring various strategies to uphold academic honesty. To stop cheating in online tests, educators can use technology like [AI monitoring and screen recording programs](https://synap.ac/blog/anti-cheat-methods-for-online-exams/). However, our attention today will be on one notable tool that's gaining popularity in a [modern online exam platform](https://synap.ac/solutions/online-exam-platform/): lock-down browsers. ## What is a lock-down browser for online exams? A lock-down browser is a specialised software application that restrict students from using the internet or other applications during examinations. It is designed to uphold the integrity of online assessments, serving as a crucial tool for educators and institutions. ## How do lock-down browsers work? When delving into how lock-down browsers work, it's essential to understand their comprehensive approach in keeping exam fair. These browsers regulate access to various resources and functionalities, ensuring a controlled testing environment. Here's a breakdown of the key aspects of a lock-down browser: - Online resources: Lock-down browsers prevent access to online resources such as search engines, course materials, and other external websites, such as Google, by occupying the entire screen. - Communication tools: They restrict communication tools like WhatsApp, iMessage, and other messaging applications, preventing candidates from speaking to external sources during the exam. - Desktop applications: Lock-down browsers disable access to desktop applications, including internal notes or other software that could potentially aid in cheating. - Additional monitors: They prevent candidates from using additional monitors, ensuring their focus remains solely on the exam content without being able to look at external materials. - System check: Some lock-down browsers conduct system scans before exams to identify unauthorised applications or software running in the background. - Navigation in the exam: During the exam, navigation features like browser buttons, address bars, and right-click menus can be disabled, ensuring candidates stay focused solely on the exam content without any distractions. \[Upload node which is not an image]\(/cms/CleanShot 2024-05-01 at 11.46.30.mp4) ## Setting up a lock-down exam When setting up exams with lock-down software, it's important to consider the installation process. Some solutions involve candidates downloading software onto their desktops, potentially requiring approval from IT teams for organisational devices. To ensure a smooth setup and minimise potential issues, it's highly recommended to offer a pre-flight exam for practice. ![Synoptic exam configuration](https://synap.ac/cms/synoptic-configuration-min.png) A pre-flight exam allows candidates to familiarise themselves with the installation process and practice navigating through the exam interface. This not only reduces technical difficulties on the exam day, but also helps reduce any apprehension or stress candidates may have about the setup process. It also provides an opportunity to troubleshoot any issues and seek help if needed. ![Synoptic proctoring review](https://synap.ac/cms/proctor-review-min.png) Alternatively, other solutions, such as Synoptic, offer quick installation as [a browser plugin](https://chromewebstore.google.com/detail/synoptic/ablllcpeboaekooacnnpbiahlcekijon?hl=en-GB){rel=""nofollow""}, making it suitable for workplaces with strict software policies. Ultimately, when choosing a lock-down browser, consider how easy it is to install, security requirements, and organisational policies regarding software on work devices. ## Ideal use cases for lock-down exams Lock-down exams serve various purposes depending on the context and requirements of the assessment: - In-person exams: Commonly used for high-stakes exams conducted in a testing location, where human proctors monitor candidates by walking around the room. - Remote low-stakes exams: Lock-down mode can be utilised for remote, low-stakes exams where monitoring is not feasible. - High-stakes remote exams with monitoring: For high-stakes, remote exams, lock-down mode can be combined with video and screenshot monitoring of the candidate's screen and webcam for greater security, especially when paired with dedicated online proctoring & anti-cheat options. - Integration with video conferencing platforms: Lock-down mode can also be integrated with video conferencing platforms like Zoom or Teams, providing a unique solution for remote monitoring. Synoptic's lock-down mode offers compatibility with Zoom and Teams, making it a preferred choice for ensuring exam integrity in virtual settings. This innovative feature sets it apart from other tools and enhances its suitability for remote proctoring scenarios. ## Frequently asked questions ### Do lock-down browsers record users? The question of whether lock-down browsers record users is a common query. Monitoring is not typically a feature of lock-down browsers, it is usually a separate feature that is enabled alongside a lock-down browser for added security. Administrators should ensure that candidates understand the rules for using lock-down browsers and being monitored during their exam. ### Do I need two providers for exams and lock-down tools? When planning exams and thinking about using a lock-down browser, you might wonder: do I need to deal with two providers — one for the exam platform and another for the lock-down tool? The good news is, no. Choose an exam platform with built-in lock-down features or seamless integration. This makes setup easier for administrators and streamlines their tasks. With just one platform, you can efficiently manage the entire exam process, eliminating the need to deal with multiple providers. ### Is lock-down mode costly? When it comes to securing your exams, cost is a crucial factor to consider. For a cost-effective option, consider lock-down mode. Unlike recording-based methods, lock-down mode offers effective protection without the higher expenses associated with capturing, storing, and analysing video and audio data. So, if you're looking to minimise costs while ensuring exam integrity, lock-down mode is the way to go. ## Choosing the right tool for your online exams When implementing a lock-down browser for online exams, there are several options to choose from. Here are some of the lock-down browser options available, each offering unique features and functionalities: ### Synoptic Synoptic lock-down mode simplifies exam integrity by categorising any deviation from the exam browser as a breach. Its screen recording functionality accommodates low-internet requirements, automatically flagging any breaches to administrators for review. This mode streamlines the exam process, fostering fairness for all candidates. [Learn more here](https://synap.ac/docs/exams/proctoring/proctoring-with-synoptic){rel=""nofollow""} !\[Synoptic breach detected]\(/cms/Synoptic breach detected) ### Respondus [Respondus LockDown Browser](https://web.respondus.com/he/lockdownbrowser/){rel=""nofollow""} is a tailored solution that integrates with your existing learning management system. By creating a custom browser environment, it effectively secures the testing environment, disabling functions like navigation buttons and right-click menus. These lock-down browser options offer institutions flexibility in implementing exam integrity measures according to their specific requirements and preferences. By choosing the appropriate lock-down browser option, institutions can effectively maintain exam integrity while ensuring a fair and secure online testing environment. ## Enhance your exam security with Synap's advanced proctoring features Experience seamless integration with Synoptic. Sign up for a [demo](https://synap.ac/book-a-demo/) today to elevate your online exam security with Synap! # An overview of LTI integration for online exams Organisations that deliver online exams find that integrating systems can save time, reduce administrative burden, and enhance the user experience. That’s where LTI integration comes in. LTI is a widely adopted standard that allows different educational tools and platforms to work together effortlessly. In this blog post, we’ll provide a clear overview of what LTI is, how LTI integration works, and the key benefits it offers to organisations using online exam solutions. ## What is LTI? **Learning Tools Interoperability (LTI)** is a standard developed by the IMS Global Learning Consortium to help different learning platforms, such as an online exam platform, Learning Management System (LMS) and a Virtual Learning Environment (VLE), connect and share data securely. At its core, LTI defines a common way for platforms to exchange information. This might include details such as who the user is, what exam they’re enrolled in, and what permissions they have. Instead of building bespoke integrations for each tool, organisations can use LTI to plug tools into their LMSs quickly and reliably. Newer versions, for example, **LTI 1.3** and **LTI Advantage**, offer enhanced features such as Single Sign-On (SSO), secure data exchange, and automated grade return. ## What is LTI Integration? LTI integration is the process of using the LTI standard to embed an external tool, such as an online exam platform like Synap, directly within an LMS or VLE. LTI is widely supported by major systems, including **Canvas, Moodle, Blackboard and Talent LMS,** offering a practical, scalable way to connect systems. For learners, this means they can take exams without leaving the LMS or logging into a separate system. The result is a smoother, more accessible experience that keeps everything in one place. For administrators, LTI integration cuts down on manual setup and data handling. It automates key processes, such as enrolment syncing, user identification, and even grade transfer, freeing up valuable time and reducing errors. ![lti-illustration-min.png](https://synap.ac/cms/lti-illustration-min.png) ## The role of LTI in today’s online learning ecosystem Online education has led to a diverse ecosystem of specialised digital tools each designed for specific aspects of the learning and assessment experience, from delivering training courses to content delivery, assessments and analytics. While each tool offers its own value, their true potential is achieved when they can work together all in one place. This is where LTI becomes essential - rather than functioning on its own, platforms that support LTI can seamlessly exchange data and communicate with one another. The result is a more connected, efficient, and engaging experience for users, and a streamlined workflow for administrators and educators. ## What are the benefits of LTI? One of the biggest advantages of LTI integrations is that it brings everything into one place, making the learning and assessment experience simpler, more consistent, and easier to manage. Here’s how: ### All-in-one access Learners can complete exams, access course materials, and track progress - all without leaving the LMS. This unified environment helps reduce confusion and keeps everything organised in a single digital space. This keeps learners focused on their tasks, which is especially helpful in high-stakes exam settings where unnecessary distractions can impact performance. ### No switching between systems As LTI allows tools to work natively within the LMS, users don't need to open external software or navigate unfamiliar interfaces. This saves time and means there is no need to jump between systems or remember multiple logins. ### Cleaner seamless experience When a tool like an exam platform is embedded via LTI, it feels like an integrated part of the LMS rather than a bolt-on. There are no jarring transitions or broken user journeys, just a consistent experience from start to finish. This level of polish helps improve engagement and makes digital learning more intuitive. ### Simplified setup and maintenance For admins and educators, LTI significantly reduces the complexity of integrating third-party tools. There's no need for custom development or managing separate systems. Once configured, everything can be managed from the LMS dashboard, making updates and maintenance far more efficient. ### Consistent user data and reporting With LTI, user information and results can pass between systems automatically. This means grades, progress, and engagement data stay within the preferred choice of system, helping educators get a full picture without juggling multiple dashboards. ### Improved security and privacy LTI 1.3 is built with modern security protocols, including [OAuth 2.0](https://synap.ac/technical/) and OpenID Connect, helping to ensure user data is shared securely and in compliance with privacy standards. Digitally signed requests and improved authentication flows help to ensure user data is shared securely and in compliance with privacy standards. ## A real-world example of LTI in action for online exams Imagine a professional training provider that uses Moodle as its LMS to deliver courses to corporate clients. As part of their certification programmes, learners are required to complete formal assessments through a secure online exam platform. Without LTI, learners would need to: - Leave the LMS. - Log into the online exam platform separately. - Navigate an unfamiliar interface to take their exam. - Return to the LMS to see their results. This creates friction, increases the chance of user error, and disrupts the learning flow. With LTI integration, the process looks very different: - The learner logs into Moodle and opens their course. - When it’s time for an assessment, the exam platform appears embedded directly within Moodle, as if it’s part of the course. - The learner takes the exam without needing to log in again or switch platforms. - Once completed, the exam score is automatically sent back to Moodle’s Gradebook. For administrators, there’s no need to manually manage user accounts across systems or upload grades. Everything is connected and streamlined. ## LTI vs API: What's the difference? When it comes to integrating learning tools with an LMS, two common methods are LTI (Learning Tools Interoperability) and APIs (Application Programming Interfaces). Both enable systems to communicate and share data but they serve different purposes and are suited to different needs. ### LTI Integration: Seamless and standardised LTI is a standard developed specifically for the education and e-learning sector. It provides a consistent, secure way for a system to launch external tools, such as an online exam platform, directly within the learning environment. LTI is: - Designed for education, making it ideal for integrating assessment tools, digital textbooks, or video platforms. - Embedded within the LMS, offering a seamless experience - no need for separate logins or switching between systems. - Focused on secure user data sharing, such as roles, course info, and grade return. Because it’s a standardised approach, LTI is quicker to implement and doesn’t require building a custom connection for each system. It’s ideal when the goal is a simple, streamlined user experience that keeps everything in one place. ### API Integration: Powerful but complex [An API](https://synap.ac/docs/api){rel=""nofollow""} is a set of rules and protocols that allows [different software systems](https://synap.ac/integrations/) to talk to each other. Think of it as a digital messenger, it takes a request from one system, tells another what to do, and delivers the response back. APIs are: - Flexible and customisable - ideal for building bespoke connections between platforms. - Used across all industries, not just education. - Capable of deep data exchange, process automation, and complex workflows. However, APIs often require significant developer time and expertise, and they can involve ongoing maintenance. They’re great for tailored integrations, but less efficient for simple, plug-and-play scenarios. ![lti-vs-api-min.png](https://synap.ac/cms/lti-vs-api-min.png) In many cases, the two approaches can complement each other: LTI handles the front-end user experience, while APIs work behind the scenes to manage more complex data tasks. ## Conclusion LTI integration streamlines online exams by embedding external tools within LMS’s and VLE’s, improving efficiency for both learners and educators. It simplifies workflows, reduces administrative tasks, and enhances the user experience. For organisations seeking a more cohesive learning experience, LTI offers a practical, secure, and user-friendly solution. Discover how Synap’s LTI integration can take your online exams to the next level with a [tailored demo](https://synap.ac/book-a-demo/) and 14-day free trial. ### References 1. Teachfloor, 2025. *What is LTI Integration?*. Available at: {rel=""nofollow""} # Mastering the grading process with essential marking features A high-quality online assessment system should provide a comprehensive set of **marking features** that support various workflows, improve accuracy, and reduce administrative burden. Whether you're conducting academic exams, professional certifications, or internal training assessments, the ability to mark exams efficiently, fairly, and securely is crucial. Below, we explore how modern online exam software helps organisations streamline the marking process with advanced grading features. ## What is a Marker user type? A Marker’s user group is a dedicated, role-specific access level within an online exam solution, designed to ensure that only authorised individuals are able to mark candidate responses. Users within this group are restricted from accessing other parts of the platform, such as exam creation tools, results dashboards, or administrative settings. This targeted access helps maintain data security and supports the integrity of the marking process. It allows markers to focus solely on grading, without unnecessary distractions or exposure to sensitive information. ## What marking workflow configuration options are available? A flexible **marking workflow** allows organisations to tailor the [grading](https://synap.ac/online-exam-platform/grading/) process to suit their policies and assessment formats. Key workflow options include: ### 1. Double marking [Double marking](https://synap.ac/docs/exams/create-and-manage-exams/marking-double-and-blind){rel=""nofollow""} is a process where multiple markers independently assess the same responses to ensure consistency and objectivity. - Two (or more) markers independently grade the same responses. - Discrepancies can be automatically flagged for review or moderation. - Ensures fairness and reduces bias, especially for subjective answers. ### 2. Blind marking Blind marking is designed to eliminate unconscious bias by anonymising candidate identities during the grading process. - Marker does not see the candidate’s name, ID, or other identifying information. - Supports unbiased and anonymous grading. - Especially important for high-stakes academic assessments. ### 3. Marker isolation Marker isolation helps maintain independent judgment by preventing collaboration or influence between markers during the grading phase. - Prevents markers from seeing how others have graded a candidate. - Ideal for peer review or where independent opinions are required before moderation. ### 4. Assigning individuals or groups of markers This feature allows for flexible distribution of marking responsibilities, making it easier to scale assessment across teams. - Exams can be split across a team of markers. - Assign specific questions or candidates to individuals or distribute batches to groups. - Efficient for high-volume assessments or institutions with multiple examiners. ### 5. Marking rules & logic Marking rules allow admins to define automated scoring logic to streamline and standardise the grading process. - Apply automated rules for pass/fail logic, weighting, or scoring thresholds. - Helps standardise grading and reduce manual work for administrators. - Ideal for competency-based assessments or regulatory exams. ## How are markers notified about new attempts to be graded? A robust online exam platform should include **automated email notifications** that keep markers informed and up to date throughout the marking process. Without automated alerts, exam admins are forced to manually track progress and follow up with individual markers, leading to time-consuming email threads, delays in grading, and increased risk of miscommunication. These notifications are typically triggered when: - New responses are assigned to a marker - Marking deadlines are approaching or overdue - There are updates to grading instructions, rubrics, or marking criteria Automated notifications are particularly valuable for marking workflows in high-stakes exams or tight turnaround windows. It reduces the administrative burden on coordinators, minimises the chance of missed deadlines, and helps maintain consistency across large or remote teams ## What is a marker’s inbox? A **marker's inbox** is a dedicated interface designed to provide a focused, distraction-free environment for graders. It offers: - Minimal navigation: Only the inbox and marking tools are visible, they have no access to unrelated admin features such as creating questions and scheduling exams. - Flexible workflow: Markers have the option to mark by question (evaluate the same question across candidates) or by candidate (review all responses for one candidate). - Marking progress tracker: It provides a clear overview of completed attempts, pending, or needs review. A clear and easy-to-use marking workspace helps markers stay focused and ensures consistent, high-quality grading. It also makes the process faster and more intuitive. ![markers-inbox-min.png](https://synap.ac/cms/markers-inbox-min.png) ## What features are in the marking interface? The **marking dashboard** is where markers interact directly with responses. The best online exam platforms offer: ### Rubric-based marking [Rubric-based marking](https://synap.ac/docs/whats-new/big-features/mark-schemes-rubric-marking){rel=""nofollow""} lets exam admins create clear scoring guides with set criteria. Markers use these rubrics to assign scores and comments consistently across responses. For example, a written response worth 6 marks might be divided into 2 marks for grammar and spelling, 2 marks for subject knowledge, and 2 marks for how well the response is structured and communicated. ![rubric-based-marking.png](https://synap.ac/cms/rubric-based-marking.png) ### Information for markers To support consistent grading, the platform can display useful reference materials alongside candidate responses. This might include model answers, marking guidelines, or contextual examiner comments. Providing this information helps align interpretation across the marking team and reduces differences in how questions are assessed. ![info-for-markers-min.png](https://synap.ac/cms/info-for-markers-min.png) ### Feedback to candidates Markers can leave **personalised feedback** on individual responses or across an entire assessment. Once grading is complete, this feedback can be shared with candidates as part of their results. Offering tailored feedback not only supports transparency but also encourages reflection and improved knowledge. ### Internal notes All marker roles can add **internal comments** that are not visible to candidates. These notes can be used to highlight areas for review, explain marking decisions, or provide input for moderation and appeals. Keeping a clear record of internal communication supports quality assurance and audit trails. ![internal-notes-min.png](https://synap.ac/cms/internal-notes-min.png) ## Why use these marking features in an online exam platform? An online exam platform with \*\*advanced \*\*[marking features](https://synap.ac/online-exam-platform/grading/) offers many benefits and it boosts efficiency by streamlining workflows. Features like **blind marking** and **clear rubrics** promote fairness by reducing bias and ensuring consistent grading. The system is also scalable, suitable for both small groups and large cohorts. Built-in tracking improves **auditability,** letting admins see who marked what and when. Clear feedback tools create strong feedback loops, supporting learner development. For academic institutions, training providers, and certification bodies, a reliable marking system is essential for delivering assessments that are efficient and compliant. ## Enhance your marking workflow today Discover how Synap can upgrade your marking processes with a [tailored demo](https://synap.ac/book-a-demo/) and a 14 day free trial. # Maximising ROI: The true cost of in-person exams vs. online exam platforms More and more organisations are reconsidering the costs of traditional in-person exams and exploring online alternatives. Expenses such as test centres, proctors/invigilators, travel, and logistics can quickly add up. If you’re unsure about investing in an online exam platform, it’s essential to weigh the return on investment (ROI) against the rising costs of in-person testing. This article examines the financial benefits of online exam platforms and why they offer a smarter, more cost-effective solution. ## What is ROI (Return on Investment)? **Return on Investment (ROI)** measures the financial gain from an investment relative to its cost. When it comes to online exam platforms, **ROI is achieved through savings on venues, staffing, logistics, and candidate expenses**, all while enhancing efficiency and scalability. ## How to calculate ROI for online exams Calculating ROI helps organisations determine the financial return on their investments. The general formula is: *ROI = (Income - Investment) / Investment x 100* - Income: The financial benefits or savings from an investment. - Investment: The total amount spent on the solution. This formula applies across industries and helps assess whether an investment is delivering value. For organisations considering online exams, ROI can be calculated by comparing the cost of in-person exams with the savings from switching to an online platform. - Savings: Includes reduced venue, staffing, logistics, and candidate-related expenses. - Investment Cost: The subscription or licensing fees for the online exam platform. By analysing pre- and post-adoption costs, organisations can measure their exact financial gains and long-term benefits from using online exams. ## The hidden costs of in-person exams Many organisations assume that sticking with in-person testing, compared to an online exam software, is the cheaper option. However, when you factor in the expenses outlined below, that isn’t always the case. ### 1. Venue & infrastructure costs - Test centre rental: £500–£3,000 per day ($600-$3,600) - Utilities (electricity, internet, heating): £50–£300 per day ($60-$360) - Exam equipment (computers, desks, chairs, printers, secure storage): £500–£1,500 per setup ($600-$1,800) - Cleaning services (for regular exams): £50–£200 per session ($60-$240) - CCTV installation (for high-stakes exams): £500–£5,000 one-time cost ($600-$6,000) - Insurance & liability coverage for exam venues: £1,000–£5,000 per year ($1,200-$6,000) Even for a small number of candidates, **the venue cost remains largely the same** as for larger groups. Whether you are accommodating 10 or 100 candidates, hiring a test centre involves fixed costs that do not decrease proportionally. As a result, in-person testing becomes disproportionately expensive for organisations administering smaller exams. ![exam-hall.png](https://synap.ac/cms/exam-hall.png) ### 2. Staffing & administration costs - Invigilators: £12–£25 per hour per invigilator ($14-$30) - Admin staff: £15–£30 per hour ($18-$36) - Security personnel (if required for high-stakes exams): £20–£50 per hour ($24-$60) - Exam scheduling software: £500–£5,000 per year ($600-$6,000) - Examiner marking fees: £10–£50 per paper-based exam ($12-$60) - Shipping and storage of exam papers: £500–£2,000 per session (risk of paper leakage) ($600-$2,400) - Time spent co-ordinating exam logistics: 10–50 hours per exam cycle ### 3. Candidate-related costs - Travel expenses: £10–£100 per candidate ($12-$120) - Accommodation for distant candidates: £50–£200 per night ($60-$240) - Lost productivity (time off work to attend exams): £100+ per candidate ($120+) - Accessibility challenges & additional accommodations: £500–£5,000 per session ($600-$6,000) When you tally up these expenses, in-person exams can cost thousands per session and demand a significant investment of time and human resources. Now, let’s compare this to an online exam platform. ![exam-teacher.png](https://synap.ac/cms/exam-teacher.png) ## Maximising ROI with online exam platforms Moving to an online exam platform eliminates many of the costs tied to traditional in-person testing. Without the need for physical venues, staffing, and infrastructure, organisations can save both time and money while simplifying the exam process. Here’s how online exams help cut costs: ### 1. No venue or infrastructure costs Online exam systems remove the need for **physical test centres**, saving thousands in rental and operational costs. Candidates can take exams remotely using their own devices, eliminating the need for costly exam equipment. High-stakes exams also benefit from [\*\*encrypted cloud storage](https://synap.ac/technical/),\*\* reducing the risk of exam paper leaks and the need for expensive security measures. ### 2. Lower staffing requirements With [built-in proctoring](https://synap.ac/online-exam-platform/proctoring/) and **automated exam administration**, you no longer need large teams of invigilators and admin staff. Many online assessment platforms use live or recorded monitoring with breach detection, reducing staffing expenses significantly. Automated scheduling, grading and results further reduce the need for manual input and saving valuable time for staff. ### 3. Scalability & efficiency An online exam platform lets you **scale effortlessly**. Whether you’re testing 10 or 10,000 students, there’s no need to book multiple venues or hire additional staff. Large-scale exams no longer require costly venues, and low-stakes assessments can be delivered efficiently without extra security or logistics expenses. - One-off exams vs. recurring exams: In-person recurring exams require consistent venue rental, staffing, and cleaning services. Online exam platforms allow for automated scheduling and re-use of question banks. - Small-scale vs. large-scale exams: Large, in-person exams require multiple test centres and extensive coordination. Online exams can accommodate thousands of candidates simultaneously with minimal additional cost.Even for small-scale exams, in-person testing requires fixed costs for venue hire, making them disproportionately expensive compared to an online platform where costs are scalable. - Low-stakes vs. high-stakes exams: High-stakes exams require extra security, and storage for exam papers. Online platforms provide secure browser environments, built-in proctoring with recording and breach detection, and multi-factor authentication for a fraction of the cost. In-person testing also comes with additional logistical challenges, including the **mass printing of exam papers**, mailing them (often requiring tracking), and then collecting completed papers, which need to be either posted back or scanned. This process is not only time-consuming and costly but also carries the risk of papers being lost in transit. It is not uncommon for organisations to experience these issues: *“Our in-person testing process requires us to send printed exam papers in the post internationally, which is expensive. We’re looking for a more cost-effective process with delivering these exams online.”* ### 4. Enhanced security & compliance Online features such as **ID verification and multi-factor authentication** ensure that the right candidate is taking the test, while **digital audit trails** provide verifiable records that improve compliance and reduce disputes. Online exam platforms also reduce the risk of **exam content being leaked** by disabling copying and pasting, restricting downloads, and allowing educators to control access through permission settings. Unlike paper-based exams, where lost papers are a common issue, digital exams remain securely stored and accessible, eliminating the risk of misplaced or tampered documents. An organisation looking to make the switch said *“We experienced major security issues when our test papers went missing and it meant we had to create new questions from scratch for the next exam, which was stressful and time consuming. We’re wanting an online exam platform for the advanced security features it offers.”* ## The time-saving benefits of online exam platforms The value of time becomes necessary for calculating ROI,(1). When considering online exams, time is one of the most overlooked but critical factors when assessing return on investment. Traditional in-person exams require extensive administrative hours for **scheduling, coordinating venues, hiring invigilators, and handling logistics**. Candidates also spend time travelling, which can lead to lost productivity. In contrast, online exam platforms streamline these processes, yielding substantial time savings. Here are some key benefits: ### 1. Reduced administrative burden With an online exam platform, scheduling, proctoring, and grading can be automated. Instead of spending **dozens of hours per exam cycle**, administrators can set up and manage exams with just a few clicks, freeing up time for other tasks. ### 2. Faster exam delivery & results processing Paper-based exams require **manual grading, scanning, and distribution of results**, often taking weeks. Online exams allow for \*\*instant or \*\*[streamlined grading](https://synap.ac/online-exam-platform/grading/), significantly reducing the turnaround time and enabling organisations to provide candidates with results faster. ### 3. Eliminating candidate travel time Candidates taking exams in-person must commute, sometimes over long distances. Online exams remove the need for travel, giving candidates back hours that would otherwise be spent on the road. This is especially valuable for professionals balancing work and study commitments. ### 4. Time saved on security & compliance In-person exams require **physical security measures**, such as CCTV monitoring and exam paper storage. Online platforms use **multi-factor authentication, record-and-review proctoring with breach detection, and encrypted digital records**, reducing the need for manual oversight and speeding up compliance processes. By streamlining exam administration and removing logistical bottlenecks, online exam platforms **save hundreds of hours annually**, allowing organisations to reallocate time and resources to more valuable activities. ## The financial & time savings impact: A real-world example Let’s assume an organisation runs 1,000 in-person exams annually: - Test centre rental: £100,000 ($120,000) - Staffing (invigilators, admin, security): £50,000 ($60,000) - Candidate travel & accommodation: £75,000 ($90,000) - Logistics & exam marking: £30,000 ($36,000) - Cleaning services (for regular exams): £10,000 ($12,000) - Exam paper storage (for high-stakes exams): £5,000 ($6,000) - Admin time spent scheduling & coordinating exams: 1,500 hours annually Total Annual Cost: **£270,000 ($324,000) + 1,500 admin hours** Now, compare that to an online exam platform subscription at **£50,000–£100,000 ($60,000 -$120,000) per year**, which includes automated proctoring, scheduling, and grading. ### Cost & time per exam attempt - In-Person Exam: £270 ($324) per candidate + admin time - Online Exam: £50–£100 ($60 - $120) per candidate + minimal admin intervention That’s a potential saving of **over 50% in costs and 80% in administrative time annually**. ![roi-infographic.png](https://synap.ac/cms/roi-infographic.png) ## Conclusion Online exam platforms provide a cost-effective, scalable, and secure solution compared to traditional in-person exams. By eliminating venue costs, reducing staffing requirements, and streamlining exam administration, organisations can **save thousands while improving efficiency and accessibility**. The added benefits of **time savings, enhanced security, and improved candidate experience** make online exam platforms a clear choice for organisations looking to maximise ROI. ## Ready to make the switch? Discover how Synap can help save you time and money while maintaining integrity and efficiency for your online exams. [Get in touch today](https://synap.ac/book-a-demo/)\*\* for a tailored demo and 14 day free trial.\*\* ### References 1. Gainsight (2025) ‘How to prove the ROI of your online training program’, *Gainsight Blog*. Available at: {rel=""nofollow""} # Your complete guide to delivering online language assessments Proficiency in multiple languages is a valuable skill for both individuals and businesses. [Online language assessments](https://synap.ac/use-case/language-assessments/) play a vital role in evaluating and certifying language proficiency in a structured and scalable way. Whether in recruitment for multilingual roles or in education to measure students’ progress in foreign language learning, these assessments provide a reliable measure of linguistic competence. We’ll explore how delivering language assessments online can streamline the process, improve accessibility, reduce administrative burden, and provide faster, more accurate results. We will also highlight the key features that make these assessments both effective and scalable. ## What are language assessments? Language assessments are designed to measure an individual’s ability to understand and use a specific language. They typically include tests for reading, writing, speaking, and listening skills, ensuring a comprehensive evaluation of language proficiency. Delivering them online provide a flexible and accessible alternative to traditional in-person exams, allowing test-takers to complete these assessments remotely. ## Who are language assessments for? Language assessments aren’t just for students - they’re a crucial tool across many industries where clear communication is essential. Whether you're hiring, training, or certifying individuals, evaluating language skills helps ensure better performance, safer interactions, and stronger customer experiences. Here are some of the key groups that rely on language assessments: - Interpreters and translators: Professionals must be highly proficient in multiple languages to ensure accurate, culturally appropriate translations. Language assessments verify their fluency, vocabulary, and ability to handle specialised content (e.g., legal or medical), ensuring the original meaning is preserved. - Customer service representatives: In hotels, call centres, and retail, staff often serve multilingual customers. Language assessments confirm their ability to communicate clearly, listen effectively, and respond appropriately in multiple languages, improving customer satisfaction and service quality. - Teachers and educators: Language skills are vital for teaching languages or working abroad. Assessments ensure teachers can instruct, assess, and communicate effectively. For language teachers, they also confirm grammar, pronunciation, and vocabulary knowledge needed for high-quality education. - Healthcare professionals: Clear communication is essential for accurate diagnosis and care. Language assessments help confirm that medical staff can understand patients, explain procedures, and use appropriate terminology, ensuring safe and effective care for diverse populations. - Government and immigration officers: These roles require precise, formal communication with people from various backgrounds. Language assessments validate the officer’s ability to conduct interviews, explain policies, and handle official documents accurately, which is often a job or visa requirement. ![language-assessment-min.png](https://synap.ac/cms/language-assessment-min.png) ## What are the benefits of delivering language assessments online? Delivering language assessments online offers numerous advantages, making the process more efficient, accessible, and cost-effective. These benefits go beyond convenience, offering automated grading, multimedia integration, and scalability, contribute to a more accurate, flexible, and user-friendly process. ### Flexible and scalable Online assessments provide flexibility by allowing candidates to test remotely, making scheduling easier and increasing participation. They also provide the ability to scale effortlessly, accommodating large volumes of candidates across multiple locations, ideal for recruitment, academic testing, or training, all while maintaining accuracy and security. ### Rich multimedia integration Online exam solutions support a variety of [question formats](https://synap.ac/online-exam-platform/authoring/), including audio and video elements, to create a more engaging assessment experience. By simulating real-world scenarios, such as listening to a customer service call or responding to a mock job interview, candidates can more accurately demonstrate their language skills in practical contexts. ### Reduced administrative burden Online exam solutions automate the entire process, from test delivery to grading and reporting. Automated grading for reading, listening, and writing eliminates manual marking, while recorded speaking assessments reduce the need for live examiners ultimately saving time and resourses. ### Cost savings Delivering language exams online reduces the expenses associated with in-person testing, such as venue hire, printed materials, and examiner fees. By transitioning to digital assessments, organisations can save significant operational costs while maintaining high testing standards. ### Accessibility for all candidates Built-in [accessibility tools](https://synap.ac/accessibility/) such as screen readers, adjustable text sizes, and language support help to accommodate diverse test-takers. These enhancements ensure that candidates with disabilities or language barriers can take the assessments with ease. ## Key features of online language assessments ### Assessing reading skills Evaluating reading skills involves assessing comprehension of written texts, including grammar, vocabulary, and the ability to understand context. - Multiple-choice comprehension: Evaluate candidate’s ability to identify main ideas, details, and inferred meanings. - Cloze question types (fill in the blank, drag and drop, drop-down)\:Test vocabulary and grammar skills by requiring candidates to accurately complete sentences using correct words or phrases. - Extended Matching Questions (EMQs)\:Use a shared passage or question stem to assess comprehension through multiple related questions, providing a deeper evaluation of reading skills. ![language-assessment-cloze-min.png](https://synap.ac/cms/language-assessment-cloze-min.png) ### Assessing writing skills Writing skills are measured by the ability to construct coherent, grammatically correct responses, essays, or structured answers. - Short-answer prompts: Require candidates to provide responses that test coherence, structure, grammar, and vocabulary in focused writing tasks. - Free text answers: Allow candidates to provide open-ended responses without predefined options, ensuring a natural evaluation of written expression. - Automated grading: Automatically marked question formats, like drag-and-drop and fill-in-the-blank are marked instantly, saving valuable time and delivering consistent results. - Rubric marking: Add your own mark scheme to grade responses by criteria such as grammar, spelling etc. - Marking dashboard: Mark written and audio responses in one place to seamlessly coordinate grading and automatically calculate overall grades. ![language-exam-marking-min.png](https://synap.ac/cms/language-exam-marking-min.png) ### Assessing speaking skills Speaking assesses pronunciation, fluency, and verbal communication skills through recorded or live interactions. - Audio recorded answers: Capture candidate’s spoken responses for evaluation. Set time limits on how long the recording can be and choose whether they can delete and re-record or submit only once. - Video recorded answers: Go a step further to capture fluency, body language, and confidence. Capturing facial expressions and posture contribute to communication effectiveness, especially in real-world speaking contexts. - Scenario-based speaking tasks: Simulate real-life situations such as workplace discussions or customer interactions., requiring candidates to respond naturally in different contexts. ![language-assessment-recording-min.png](https://synap.ac/cms/language-assessment-recording-min.png) ### Assessing listening skills Listening tests the ability to understand spoken language in different contexts, from casual conversations to professional dialogues. - Audio and video questions: Embed spoken content in different formats (conversations, monologues, etc.) to evaluate comprehension and engagement. - Advanced playback controls: - Restrict playback count: Limit how many times the user can replay the audio/video to simulate real-world listening conditions. - Auto-play on question display: Media start automatically when the question appears, ensuring a seamless testing experience. - Disable progression until played: Prevent guessing by ensuring candidates listen to the full content before proceeding onto the next question. - Hide answer options until played: Encourage active listening by displaying answer choices only after the media has been played. - Delay question stem: Keep focus on the listening task before showing the related question after a short pause. ![language-assessment-mcq-min.png](https://synap.ac/cms/language-assessment-mcq-min.png) ## Conclusion Delivering language assessments online offers significant advantages for organisations and candidates. The combination of automation, scalability, and instant results reduces administrative burden and improves efficiency. Adding multimedia to questions enhances engagement, and accessibility features ensure inclusivity for learners. With cost savings, flexible scheduling, and automatic grading, online assessments provide a seamless, data-driven approach to language evaluation, making them an essential tool for modern education, recruitment, and professional development. ## Ready to upgrade your online language exams? See how Synap can can transform your language assessments - book a [tailored demo](https://synap.ac/book-a-demo/) and start your 14 day free trial today. # Prepare students for the 11 plus exam using an online mock exam platform Delivering 11 plus exams in person or on paper comes with challenges such as manual marking, time-consuming logistics, and limited visibility into student progress. As demand for effective preparation grows, traditional methods can hold your tutoring business back. Using an online platform to deliver [11 plus practice assessments](https://synap.ac/use-case/exam-preparation/) streamlines the process, automates marking, and provides valuable insights for tutors. It also makes your services more scalable, flexible, and engaging, whether you're local or nationwide. In this post, we look at the structure of the 11 plus exam, the limits of traditional tutoring, and how moving your [11 plus tuition online](https://synap.ac/customers/how-study-hat-retains-customers-for-longer-with-engaging-online-learning/) is a transformative step for your tutoring business. ## What is the 11 plus exam? The 11 plus is an entrance exam used by UK grammar schools and private schools to select students for admission, typically taken by students in Year 6 (aged 10–11). The exam aims to assess a child’s academic ability and potential, rather than their classroom knowledge. ## What does an 11 plus test look like? 11 plus tests typically include timed sections with multiple-choice or short-answer questions. While the exact format may vary depending on region or school, the test aims to evaluate aptitude rather than knowledge recall. Practice exams should reflect this by focusing on problem-solving, speed, and exam technique, not just easy learning. With the right online exam platform, you can simulate real exam conditions, right down to time limits, question types, and scoring systems, to prepare students thoroughly and build their confidence. ![11-plus-tests-min.png](https://synap.ac/cms/11-plus-tests-min.png) ## What are the areas of the 11 plus test? The 11 plus test is designed to assess students across several key areas. Although formats vary, most 11 plus exams cover the following key areas: ### Verbal reasoning This tests a student's ability to understand and manipulate language, focusing on logic, vocabulary, and pattern recognition. Students are typically asked to solve word sequences, analogies, and language-based problems under timed conditions. [Cloze question types](https://synap.ac/docs/quizzes/creating-a-quiz/question-types/cloze-question-types){rel=""nofollow""}, such as drag-and-drop, drop-down menus, and fill-in-the-blank exercises, are particularly useful for this part of the assessment. These interactive formats help students engage with word sequences and develop problem-solving skills in a more dynamic way. ![11-plus-verbal-reasoning-min.png](https://synap.ac/cms/11-plus-verbal-reasoning-min.png) ### Non-verbal reasoning This involves interpreting patterns, sequences, and spatial relationships using shapes and diagrams. This section measures a student’s problem-solving and logical thinking skills without relying on language. Incorporating images into these questions is essential for this part of the exam, as well as using interactive digital formats like drag-and-drop and [multiple-choice exercises](https://synap.ac/docs/quizzes/creating-a-quiz/question-types){rel=""nofollow""}. This helps them grasp concepts more effectively. These interactive formats allow students to visualise relationships between shapes, recognise patterns, and develop problem-solving strategies in an engaging way. ![11-plus-non-verbal-reasoning-min.png](https://synap.ac/cms/11-plus-non-verbal-reasoning-min.png) ### Mathematics The maths section covers Key Stage 2 concepts, including arithmetic, number sequences, problem-solving, fractions, and percentages. The questions are designed to test logical reasoning and numerical fluency rather than rote memorisation. Online exam platforms with a built-in maths editor allow admins to seamlessly incorporate complex equations and formulas into questions, ensuring a more accurate assessment of students' problem-solving abilities. Additionally, using fill-in-the-blank (cloze text) question types minimises guesswork, encouraging students to apply their knowledge rather than relying on multiple-choice options. ![11-plus-maths-min.png](https://synap.ac/cms/11-plus-maths-min.png) ### English English assessments typically include comprehension, grammar, vocabulary, and sometimes creative writing. Students may be required to analyse passages, correct errors, and construct well-structured responses. Online exam solutions that offer [extended matching questions (EMQs)](https://synap.ac/blog/extended-matching-questions/) are highly effective for English assessments, as they group related questions around a core text. This approach helps students analyse passages in depth, improving their comprehension and critical reading skills. Automated grammar and spell checks provide instant feedback, reinforcing key language concepts. Additionally, tutor-reviewed writing tasks allow for personalised guidance, ensuring students develop strong writing and analytical abilities. ![11-plus-english-min.png](https://synap.ac/cms/11-plus-english-min.png) ## Elevate your 11 Plus tuition with smarter, faster, and effective features Online exam platforms come with powerful features designed to enhance the student experience and make life easier for tutors. Here’s how they can help tutoring businesses deliver more effective, scalable, and personalised 11 plus preparation: - Timed conditions – simulate real exam conditions with timed assessments, helping students improve their time management while giving tutors insight into how pupils perform under pressure, vital for tailoring revision plans. - Flexible exam modes - give students control over their learning with different modes: instant feedback in practice mode, summary feedback in exam mode, or fully timed simulations. This flexibility supports different learning preferences and improves engagement and retention. > Having that option to be able to choose between practice and exam mode is really good, some students prefer having the answers revealed and some don't. It's giving students the flexibility to learn in their own way. - Study Hat - Instant feedback – helps students learn from mistakes in real time, reducing the need for tutors to go over every answer manually. This speeds up learning and allows tutors to focus on deeper, more targeted instruction. - Automatic grading – cuts down marking time significantly, freeing up tutors to spend more time analysing performance and delivering high-value, one-on-one support. - Customised question banks – let students generate tailored quizzes based on their weak areas, enabling tutors to offer highly personalised revision support without hours of manual planning. - Spaced learning - this intelligent algorithm creates daily quizzes based on student performance, helping embed knowledge into long-term memory. It keeps students consistently engaged while reducing the need for tutors to repeatedly revisit the same topics. > With the Spaced Learning feature, there is a daily quiz involved. So they're able to come back to it and complete a new quiz every single day. And it gets students using it on a daily basis as opposed to a weekly basis. - Study Hat - Progress tracking – easily monitor student performance with detailed reports and insights. Tutors can quickly spot trends, address learning gaps, and demonstrate progress to parents, making your service more accountable and data-driven. ![chemistry-exam-charts.png](https://synap.ac/cms/chemistry-exam-charts.png) Each one of these tools is designed not just to digitise your tuition—but to **streamline your workflow**, **boost student outcomes**, and **deliver a more premium, scalable tutoring experience**. ## 6 reasons leading tutors are delivering their 11 plus exams online Traditionally, tutoring providers rely on paper-based mock exams, held in hired halls or test centres, often at great cost and requiring complex coordination. This setup is not only time consuming for tutors and admins, it can also be inconvenient for families. Shifting 11+ practice exams to an online platform unlocks a range of benefits: ### Time savings for tutors and admins Built-in tools such as [automated marking and reporting tools](https://synap.ac/online-exam-platform/analytics/) means no more printing papers, marking by hand, or managing seating plans. Tutors can spend time focusing on helping students improve. ### Smarter workflows with automation Online platforms can automatically assign follow-up attempts, recommend content based on performance, and tailor question sets to individual needs, streamlining workflows and supporting better outcomes. ### Data-driven insights Online exam platforms provide [detailed analytics](https://synap.ac/docs/analytics/student-insights){rel=""nofollow""} such as a tag breakdown that help identify each student’s strengths and areas for improvement. Tutors can use this data to personalise learning plans and track progress over time. ![student-insights-1.png](https://synap.ac/cms/student-insights-1.png) ### Better engagement for students Digital exams can feel more interactive, less intimidating, and better aligned with how children already learn online. Features like instant feedback and progress tracking help keep students motivated. ### Scalability and flexibility Whether you’re running 5 mock exams or 500, online delivery means you can support more students with fewer resources. You can schedule exams anytime, anywhere - no venue hire or logistics required. ### Convenience for families Parents no longer need to drive their children to in-person mock exams. Let students take timed practice tests from home, under realistic exam conditions with online exam delivery which is ideal for busy households. ## Ready to streamline your 11 plus assessments? Adopting online exam platforms in tutoring businesses not only enhances the learning experience but also supports more efficient and personalised teaching. Online exam platforms enable tutors to focus on delivering targeted support, while providing students with the tools they need to succeed in the 11 plus exams. Stay competitive by offering a seamless and scalable exam preparation solution. Book a [tailored demo](https://synap.ac/book-a-demo/) to see how Synap can help. # 10 ways to prevent ChatGPT and other AI tools being used in online exams Artificial intelligence (AI) tools like ChatGPT, Google Gemini, and Microsoft Copilot offer a new way for students to access information during exams. These tools generate detailed, human-like responses in just seconds. As a result, online assessment providers delivering high-stakes exams are now facing a new challenge: how to ensure the authenticity of candidate responses. Recent reports suggest that the proportion of candidates using any AI tool during exams, surged from 66% in 2024 to 92% in 2025 [\[1\]](https://www.theguardian.com/education/2025/feb/26/uk-universities-warned-to-stress-test-assessments-as-92-of-students-use-ai){rel=""nofollow""}. This raises serious concerns about exam fairness and authenticity meaning online exam platforms and organisations must now prioritise preventing AI usage through stronger online proctoring, lockdown technology, and anti-cheating features. ## Why prevent the use of AI tools in online exams? Candidates must complete exams independently to ensure their responses genuinely reflect their knowledge and abilities. This is especially important in certification and hiring assessments, where results influence real-world decisions. The use of AI tools like ChatGPT can create unfair advantages and misrepresent a person’s true ability. Preventing AI-influenced responses upholds the trust and credibility of your organisation’s qualifications, reinforcing their value and reputation. Finally, when candidates complete exams without external help, the results offer more accurate, data-driven insights into skills gaps and development needs. ![ai-in-online-exams-infographic.png](https://synap.ac/cms/ai-in-online-exams-infographic.png) ## 10 solutions to protect exam integrity from AI tools AI tools are becoming more advanced and so are the ways candidates attempt to misuse them during exams. Below are 10 effective measures to reduce the risk of AI assisted cheating during an online exam. These can be used individually or combined depending on your exam type and risk level. ### 1. Create a controlled exam space with strict lockdown mode A strict [lockdown mode via Synoptic's desktop app](https://synap.ac/online-exam-platform/proctoring/) restricts access to other browsers, apps and unauthorised websites such as ChatGPT. All unauthorised apps must be closed before the exam starts, and the candidate won’t be able to begin until this condition is met. It’s a strong deterrent for anyone planning to use external help. ### 2. Allow controlled flexibility with breach detection Synoptic's [Chrome extension](https://synap.ac/online-exam-platform/proctoring/) is a more flexible option, ideal for low stakes and open-book exams where limited access to external resources is allowed. It monitors for suspicious behaviour, like opening additional browsers or windows, and logs breaches for review without fully locking down the device. ### 3. Screenshot monitoring to track suspicious behaviour [Screenshot monitoring](https://synap.ac/docs/exams/proctoring/proctoring-with-synoptic){rel=""nofollow""} captures still images of the candidate’s webcam and screen at regular intervals throughout the exam. It’s a simple, scalable, cost-effective way to flag suspicious behaviours such as using a phone or AI tools during the exam, particularly in lower-risk assessments or when live proctoring isn’t feasible. ![synoptic-proctor-review.png](https://synap.ac/cms/synoptic-proctor-review.png) ### 4. Full visibility during exams with live recorded video monitoring Live or [recorded video monitoring](https://synap.ac/online-exam-platform/proctoring/) of the candidate’s webcam and screen provides a clearer, more detailed view of what’s happening during the exam for example, if someone else is present. Combine it with Synoptic desktop app lockdown to create a high-trust experience for professional or high-stakes exams. ### 5. Block easy cheating by disabling copy and paste Preventing [copy and paste](https://synap.ac/online-exam-platform/proctoring/) functionality during the exam prevents candidates from inserting pre-written answers or paste AI-generated responses. It also prevents copying exam questions for sharing or external use. This simple but powerful feature protects both the exam content and the originality of every response. ### 6. Prevent collusion with dynamic exams [Dynamic exams](https://synap.ac/online-exam-platform/authoring/) pull questions from a large question bank meaning each candidate sees a different combination of questions. This reduces the chances of answers being shared or reused. It also makes it harder for candidates to pre-load answers using AI, since they won’t know which questions they'll get in advance. ![dynamic-filters-1.png](https://synap.ac/cms/dynamic-filters-1.png) ### 7. Limit cheating time with strict exam timers Setting a [strict time limit](https://synap.ac/online-exam-platform/authoring/) reduces the opportunity for candidates to refer to AI tools like ChatGPT during an exam, or search online for answers. With less time to spare, they’re more likely to rely on their own knowledge rather than risk wasting time trying to cheat. ### 8. Keep candidates focused with per-question time limits Add an extra layer of time control by limiting how long a candidate can spend on each question. It encourages candidates to stay focused and prevents them from pausing mid-way through to use ChatGPT. This is especially effective in scenarios where each question is meant to test spontaneous thinking or time-sensitive decision-making. ### 9. Catch AI-generated answers with plagiarism detection tools Plagiarism detection software, such as Turnitin, can help flag content that has been copied from existing sources, including AI-generated text. These tools compare candidates’ answers against a large database of academic material, online content, and even known AI writing patterns. It’s a valuable layer of defence for written exams where originality is key. ### 10. Deter cheating early with clear policy agreements Requiring candidates to read and accept terms and conditions can set expectations before starting their exam. When candidates are reminded, explicitly, that using AI tools is against the rules and could result in disqualification, they’re less likely to take the risk. ![maths-exam-synoptic.png](https://synap.ac/cms/maths-exam-synoptic.png) ## Protecting exam integrity starts here Generative AI is evolving fast, but so are the tools to protect your assessments. Preventing the use of these tools isn’t just about stopping cheating, it’s about protecting the integrity, fairness, and credibility of assessments. Synap is built with these challenges in mind, offering flexible, effective tools such as built-in proctoring, breach detection, lockdown mode, and dynamic question design. This means you can create a secure exam environment to help you deliver trusted, AI-resistant exams at scale. If you’re ready to strengthen your online exams, [book a tailored demo](https://synap.ac/book-a-demo/) today before accessing a 14 day free trial. ### References 1. The Guardian. (2025). *UK universities warned to stress-test assessments as 92% of students use AI*. [online] 26 Feb. Available at: {rel=""nofollow""} # How to prevent cheating in online exams with effective security measures As online education continues to grow, online exams have become a key part of assessment processes for educational institutions. While they offer flexibility and convenience for both students and educators, they also present challenges in maintaining academic integrity. Cheating can be easier to commit and harder to detect in a virtual setting without the proper safeguards in place. This article explores how to prevent cheating in online exams by using advanced security measures and technology, ensuring a fair and secure environment for all participants. ## The importance of preventing cheating in online exams Maintaining the integrity of online exams is essential for upholding the value of educational achievements. Cheating undermines this integrity, affecting both the credibility of institutions and the learning experience of students. For educational institutions, the ability to conduct fair and secure exams is critical to ensuring that students' grades truly reflect their knowledge and abilities. To protect the fairness of online assessments, it’s important to use advanced tools and strategies that prevent cheating, while also providing students with a transparent and stress-free testing experience. ## Common forms of cheating in online exams Before diving into solutions, it’s crucial to understand the different ways students may attempt to cheat in online exams. Some common forms of cheating include: - Using unauthorised materials: Students may access notes, textbooks, or websites during the exam if there are no restrictions in place. - Impersonation: Having someone else take the exam on behalf of the student. - Tech manipulation: Using multiple devices or opening new browser windows to search for answers during the exam. - Collaboration: Students may work together through communication apps or text messages during an exam. Recognising these methods helps institutions develop robust security systems to minimise cheating opportunities. ## Advanced security measures to prevent cheating in online exams ### 1. Proctoring tools Proctoring is one of the most effective ways to prevent cheating in online exams. [Proctoring tools](https://synap.ac/online-exam-platform/proctoring/) monitor students in real time and use advanced features to detect suspicious behaviour. There are two main types of proctoring available: - Live proctoring: A human proctor watches students via webcam throughout the exam, ensuring they are following the rules. If any suspicious behaviour is detected, the proctor can intervene immediately. - Automated proctoring: Software monitors the exam session and flags suspicious activity—such as screen switching or leaving the exam window—for review. Some industry tools use AI algorithms for behavioural analysis; Synap's built-in solution, Synoptic, captures webcam and screen snapshots or recordings for post-exam review instead. - Record-and-review proctoring: Synap's built-in Synoptic proctoring captures interval-based webcam and screen snapshots—or continuous video and audio—so moderators can review sessions after the exam. Live invigilation is also available when real-time human oversight is required. This flexible system ensures integrity for both low and high-stakes exams. Both live and automated proctoring can be highly effective, while record-and-review solutions like Synoptic offer flexibility and scalability, allowing institutions to customise monitoring levels and manage large numbers of students efficiently. ### 2. Breach detection Many students attempt to cheat by leaving the exam window, opening unauthorised tabs, or connecting additional monitors. Breach detection tools log these rule violations in real time and capture evidence for review. For example, **Synap** offers breach detection through Synoptic's Chrome extension, flagging actions such as navigating away from the exam or opening extra browser tabs. This adds a critical layer of [online exam security](https://synap.ac/online-exam-platform/security/) without requiring a full device lockdown. ### 3. Lockdown mode A common way students attempt to cheat is by opening new browser windows or using additional devices to search for answers. Lockdown mode prevents this by restricting access to other websites or applications during the exam. This ensures that students can only interact with the exam interface and nothing else. For example, **Synap** offers full device lockdown through Synoptic's desktop app, restricting access to other websites, desktop applications, and AI tools during high-stakes exams. This adds a critical layer of [online exam security](https://synap.ac/online-exam-platform/security/), reducing the likelihood of unauthorised web searches or external communication. ### 4. Identity verification Identity verification ensures that the person taking the exam is the registered student. Tools for identity verification often include: - Photo ID checks: Students must upload a photo of their ID, which is matched against their profile. - Facial recognition: AI compares the student’s face on video with pre-recorded images or ID photos. These methods help institutions confirm that the correct student is taking the exam, preventing impersonation or proxy testing and forming a core part of your [online exam security measures.](https://synap.ac/online-exam-platform/security/) ### 5. Automated monitoring and analytics Automated monitoring systems can detect rule violations in real time—such as leaving the exam window or opening unauthorised tabs—and capture evidence for review. Combined with [exam analytics and reporting](https://synap.ac/online-exam-platform/analytics/), institutions can analyse performance trends and review flagged sessions after the exam. Some industry proctoring tools use AI to analyse keystrokes, browsing activity, or facial expressions; Synap's Synoptic pairs webcam and screen capture with breach detection via the Chrome extension and optional desktop app lockdown. Automated monitoring, combined with human oversight, ensures a thorough and [unbiased exam security process](https://www.linkedin.com/advice/0/how-can-you-ensure-test-security-validity-skills-admissions){rel=""nofollow""}, making it more difficult for students to cheat unnoticed. ## Best online exam security tools and software Several online exam security tools and software solutions are available to help institutions maintain the integrity of their assessments. Some of the most popular platforms include: - Synap: A comprehensive online exam platform with built-in Synoptic proctoring, including record-and-review monitoring, breach detection, and lockdown mode. With customisable monitoring levels and flexible installation options, Synap offers a complete solution for secure online exams. Its user-friendly interface ensures a seamless experience for both students and educators. - ProctorU: Provides both live and automated proctoring services, ensuring students are monitored throughout the exam process. Each of these platforms offers unique features, so institutions can choose the one that best meets their needs for online exam security. ## How educators can prepare students to follow academic integrity Beyond using technology, it’s important to educate students on the importance of academic integrity and prepare them for online exams. Here are some tips for educators: - Set clear guidelines: Communicate the rules of the exam clearly, including what materials are allowed and what constitutes cheating. Make sure students understand the consequences of cheating. - Use terms and conditions: Having students read and sign terms and conditions before the exam can reinforce the importance of honesty and integrity. - Offer practice exams: Giving students the opportunity to take practice exams using the same proctoring and security features helps them become comfortable with the process. ## Building a culture of integrity in institutions Institutions should focus on fostering a culture of integrity to minimise cheating in the long term. This includes: - Establishing clear policies: Having well-defined policies on cheating and plagiarism, as well as the consequences, can deter students from dishonest behaviour. - Promoting ethical behaviour: Educate students on the long-term value of academic integrity, not just the short-term benefits of passing an exam. By combining technology with strong policies and educational efforts, institutions can build a culture that values integrity and discourages cheating. ## Conclusion Preventing cheating in online exams requires a multi-faceted approach that incorporates advanced security measures, such as proctoring tools, lockdown mode, and automated breach detection. These technologies, combined with clear communication and education, help maintain academic integrity and ensure a fair testing environment for all students. For institutions seeking a comprehensive and user-friendly solution, [Synap](https://synap.ac) offers an all-in-one platform for secure online exams. With built-in Synoptic proctoring, breach detection, and lockdown mode, Synap helps institutions protect the integrity of their exams while offering a seamless experience for students. ## Related FAQs: - How can educators prevent cheating in online exams? Educators can prevent cheating by using proctoring tools, lockdown mode, and identity verification, while also setting clear expectations and promoting academic integrity. - What is the role of AI in online exam security? AI plays a key role by monitoring student behavior, detecting suspicious activity, and providing detailed reports for post-exam review. - What are the best tools for securing online exams? Synap, Respondus LockDown Browser, and ProctorU are popular tools that offer advanced security features for online exams. # Benefits of online proctoring: 5 proctoring types your company can use As the landscape of exam delivery shifts towards online platforms, ensuring the security of examinations becomes a paramount concern. [Online proctoring](https://synap.ac/online-exam-platform/proctoring/) emerges as a pivotal tool in addressing these challenges, providing a robust framework for maintaining [integrity and security of online exams](https://synap.ac/online-exam-platform/security/). In this blog post, we explore the advantages of online proctoring and why it is preferred by organisations as an alternative for in-person proctoring. We also identify five proctoring types that organisations can adopt to **enhance exam security**, **provide flexibility to candidates**, and **reduce overall exam costs**. > Online proctoring safeguards exam integrity while slashing the costs and logistics of in-person testing. ## What is proctoring? Proctoring, at its core, involves the **monitoring of candidates during exams**, coupled with **anti-cheat methods** designed to reduce cheating. This multifaceted approach elevates exam security and instils confidence in the authenticity and credibility of assessment outcomes. ## Why is online proctoring popular? Organisations are increasingly turning to [online proctoring solutions](https://synap.ac/online-exam-platform/proctoring/) to address the high costs and logistical challenges associated with traditional in-person exams. The potential damage to exam credibility and a company's reputation often makes delivering exams without any proctoring impractical. Here are four reasons why online proctoring has proven to be invaluable for organisations: ### Cheaper costs The expenses tied to in-person proctoring, including venue rentals and candidate travel reimbursements, can accumulate rapidly. Online proctored exams **eliminate the need for physical testing venues**, allowing candidates to take their exams remotely and significantly reducing overall costs. ### Candidate preference In the era of flexible and hybrid working arrangements, candidates are increasingly averse to spending extended periods traveling to in-person exam locations. Online proctoring enables **candidates to take exams in the comfort of their chosen setting**, often within the familiarity of their own homes. ### On demand proctoring Coordinating in-person exams across different locations, time zones, and countries poses logistical challenges for exam coordinators. [Online proctoring tools](https://synap.ac/online-exam-platform/proctoring/) offer remote proctors **on demand, 24/7**. This flexibility empowers candidates to **choose a convenient exam time**, irrespective of their timezone, **without the need to pre-schedule**. ### Scalability Scaling in-person exams faces constraints related to venue capacity and the availability of on-site proctors. Online proctoring addresses these limitations by providing a scalable [remote exam solution](https://synap.ac/solutions/online-exam-platform/). The virtual environment allows for a **larger pool of proctors**, facilitating the simultaneous monitoring of a high number of candidates during large-scale exams. Let's explore five proctoring types that organisations can embrace to suit their exam security needs. ## 1. Lockdown mode Delivering an online exam in [lockdown mode via Synoptic's desktop app](https://synap.ac/docs/exams/proctoring/proctoring-with-synoptic){rel=""nofollow""} offers a robust security measure, ensuring candidates remain confined within the exam interface and preventing access to external browsers, desktop applications, or additional monitors. This feature proves invaluable in addressing concerns related to test-takers trying to **Google** answers, or engaging in unauthorised communication such as messaging on **WhatsApp** during the exam. **Ideal for:** - Exams that are proctored in person, for example if you have someone walking around the exam room monitoring candidates. - Remote exams that need enhanced anti-cheating measures but do not require video or screen monitoring. - Organisations seeking a cost-effective method to deter cheating, as lockdown mode is often the cheapest proctoring option. ![Synoptic breach detected during an online exam](https://synap.ac/cms/synoptic-breaches-min.png) ## 2. Webcam and laptop screenshots A widely adopted method for monitoring test-takers involves intermittent webcam and laptop screenshots, a feature commonly found in proctoring tools such as [Synoptic's screenshot-based proctoring](https://synap.ac/docs/exams/proctoring/proctoring-with-synoptic){rel=""nofollow""}. This technique captures images of both the candidate and their surroundings, along with snapshots of their laptop screen **every few seconds**. This method proves effective in identifying unauthorised presence in the room, usage of mobile devices, or attempts to search for answers online. Particularly beneficial in environments with limited internet bandwidth, intermittent screenshots consume a fraction of the bandwidth compared to continuous video monitoring. Post-exam, educators can review the captured screenshots immediately. They can **annotate timestamps**, providing a comprehensive overview to **confirm or reject** the legitimacy of the candidate's proctoring status. **Ideal for:** - Low internet bandwidth environments. - Exams where candidates need to use a tool such as custom software, Excel, an e-book, or course material. - Candidates who use company laptops where downloading software is an issue, for example in IT or NHS settings. - Organisations seeking a cost-effective alternative to continuous video monitoring. ![Synoptic proctoring review with webcam and screen captures](https://synap.ac/cms/proctor-review-min.png) ## 3. Proctoring via Zoom or Teams Using video conferencing tools such as Zoom or Teams is a useful method to monitor candidates in an exam. This approach typically involves a proctor observing the candidates and their environment, without seeing their screen activity. Organisations who proctor via Zoom or Teams often implement other anti-cheat methods to enhance exam security. One such method is [Synoptic's Chrome extension](https://synap.ac/docs/exams/proctoring/proctoring-with-synoptic){rel=""nofollow""}, compatible with both Zoom and Teams. It automatically detects actions such as exiting full screen, opening additional browser tabs, or connecting a second monitor, and presents a count of breaches to the proctors post-exam. Additionally, proctors can leverage [locking and unlocking exam attempts](https://synap.ac/docs/exams/create-and-manage-exams/4.-advanced#locked){rel=""nofollow""}. By locking the exam upfront so candidates cannot start, they are required to join Zoom or Teams first, allowing the proctor to authenticate their identity. Only after confirming the right candidate's presence does the proctor unlock the exam. **Ideal for:** - Organisations who have the capacity, or already implement proctoring via Zoom or Teams. - Organisations seeking a cost-effective alternative to continuous video monitoring. ![Proctoring tab detection during an online exam](https://synap.ac/cms/online-exam-platform-proctoring-tab-detection.png) ## 4. Continuous webcam and screen video recording This advanced proctoring technique entails uninterrupted video recording of both the candidate's webcam and screen, capturing every action they perform throughout the exam. This method stands out as one of the most secure means of proctoring and reinforces the **credibility and validity of high-stakes assessments**. To enhance exam security, [continuous video monitoring](https://synap.ac/docs/exams/proctoring/proctoring-with-synoptic){rel=""nofollow""} is often coupled with the **lockdown mode** described in section 1. This dual-layered approach ensures candidates are unable to navigate to other web pages or utilise desktop applications during the examination. Recorded proctoring footage can be securely stored for an extended duration, either for a number of years or indefinitely. This extended retention is especially critical for high-stakes exams subjected to **external audits or reviews**. **Ideal for:** - High-stakes or certification exams, where exam security, validity, and integrity are of paramount importance. - Exams that require long-term storage of footage for auditing purposes. ![Continuous video monitoring during an online exam](https://synap.ac/cms/enhanced-proctoring-for-exams.gif) ## 5. AI proctoring In the era of artificial intelligence, leveraging automated analysis can streamline the workload for an organisation's proctoring team. [AI proctoring](https://synap.ac/blog/ai-powered-proctoring/) is often adopted alongside continuous video recording (section 4) and lockdown mode (section 1). AI technology works by **automatically flagging suspicious behaviour**, such as the presence of an additional person in the room or the use of a mobile device by the candidate. This intelligent system allows proctors to focus on key events flagged by the AI, rather than sifting through hours of continuous video footage. A **proctoring report post-exam** is a notable advantage of this approach. Reviewers can focus on candidates with the highest breach counts, streamlining the review process and maximising effectiveness in maintaining exam integrity. **Ideal for:** - High-stakes or certification exams. - Organisations that have limited human resources to proctor exams themselves. - Organisations that deliver a large number of exams. ![Synoptic proctor review with breach annotations](https://synap.ac/cms/synoptic-proctor-review.png) ## Explore Synap's built-in proctoring options for secure online exams Schedule a tailored demo to see how Synap's proctoring features work for exams hosted on the platform and find the right setup for your organisation. [Book a demo today](https://synap.ac/book-a-demo/). # What is remote proctoring and why it’s essential for online exams ## What is remote proctoring? ### What is remote proctoring and How Does It Work? Remote proctoring, also known as remote invigilation, is a technology-driven solution that allows exams to be conducted online while ensuring academic integrity. Unlike traditional proctoring methods, remote proctoring enables invigilators to monitor candidates from anywhere via tools like webcams, screen-sharing software, and AI-based analytics. This method eliminates the need for physical exam centers, making the process more flexible and accessible. Learn more about Synap's[Proctoring Tools](https://synap.ac/online-exam-platform/proctoring/). ### What are the different types of proctoring services? - Live remote proctoring: A human proctor monitors the exam in real time through video and audio feeds. - Automated remote proctoring: AI-driven tools analyze behavior and flag suspicious activities for review. - Recorded proctoring: The exam session is recorded for later evaluation by a proctor. ### What does a proctor do during an online exam? A remote proctor oversees the exam environment by: - Monitoring live video and audio feeds. - Verifying candidate identity. - Flagging irregularities like unauthorised resources or multiple people in the room. ## How does online proctoring ensure exam integrity? ### What measures are taken to prevent cheating? Remote proctoring employs advanced technologies to maintain exam integrity: - Identity verification: Biometric scans, government-issued ID checks, and facial recognition tools authenticate candidates. - Environment scanning: Exam-takers may be required to show their surroundings to ensure a secure test environment. Learn more about maintaining integrity with Synap’s[security features](https://synap.ac/online-exam-platform/security/). ### How is suspicious activity monitored during the exam? Suspicious behavior, such as looking away frequently or unusual sound levels, may be detected through AI algorithms in some proctoring systems and flagged for review by human proctors. Synap's [Synoptic proctoring tools](https://synap.ac/online-exam-platform/proctoring/) capture webcam and screen evidence for review, while Synoptic's Chrome extension logs breaches—such as leaving the exam window or opening unauthorised tabs—for invigilators to investigate. ### What role does real-time monitoring play in remote proctoring? Live monitoring enables immediate intervention if a candidate violates exam rules. Proctors can pause the exam or notify authorities, ensuring a secure testing process. ## What technology is used in remote proctoring? ### What are the essential proctoring tools required? - Webcams: Capture live video of candidates during exams. - Screen-sharing software: Tracks on-screen activity to ensure compliance. - Automated breach detection: Log rule violations such as unauthorised tabs, additional monitors, or leaving the exam window, with evidence captured for review. ### How does webcam monitoring work in online proctoring? Webcam monitoring provides a direct view of the candidate and their surroundings, ensuring transparency. AI enhances this process by identifying movements or objects that may indicate cheating. [Research shows](https://www.forbes.com/sites/dereknewton/2021/02/22/research-shows-remote-exam-monitoring-reducing-cheating/){rel=""nofollow""} that remote exam monitoring significantly reduces instances of cheating by combining real-time oversight with advanced technology. This approach ensures a secure and fair assessment process, aligning with best practices for maintaining academic integrity. ### What is automated remote proctoring and how does it differ from live proctoring? Automated proctoring relies on AI to monitor exam sessions, offering scalability and cost efficiency. Live proctoring, on the other hand, involves human oversight, making it more personal but less scalable. ## Understanding the student experience with remote proctoring ### What can students expect during a remotely proctored exam? Students must follow these steps: - Identity verification: Uploading an ID and completing a biometric scan. - Environment setup: Showing the room via webcam to ensure compliance. - Test monitoring: Being observed throughout the exam for anomalies. ### How does authentication work in online proctoring? Authentication methods include facial recognition, password-protected logins, and one-time passcodes to confirm the candidate’s identity. Synap’s[authoring tools](https://synap.ac/online-exam-platform/authoring/) simplify exam setup while ensuring secure access. ### What are the key advantages for students using online proctored exams? - Flexibility: Exams can be taken from home or any preferred location. - Accessibility: Removes geographic barriers for test-takers. - Cost-effectiveness: Reduces the need for travel and physical exam centers. ## The future of remote proctoring ### How is the landscape of online proctoring evolving? The rise of hybrid learning models is driving demand for more sophisticated proctoring tools. Innovations include: - AI-powered proctoring: Greater accuracy in detecting cheating. - Integration with learning management systems (LMS): Streamlined exam setup and analysis with Synap’s delivery platform. ### What innovations are being introduced in proctoring software? - Behavioral analytics: Advanced AI tools that assess patterns like eye movement and typing speed. - Enhanced privacy features: Ensuring data security and compliance with regulations like GDPR. ### How will remote proctoring influence exam delivery in the coming years? As education and corporate training increasingly shift online, remote proctoring will play a critical role in delivering secure, scalable, and accessible assessments worldwide. Synap’s[online exam platform](https://synap.ac/solutions/online-exam-platform/) is at the forefront of this transformation. ## Synap’s role in remote proctoring Synap offers built-in remote proctoring through Synoptic that prioritises exam integrity and user experience. Key features include: - Record-and-review monitoring: Webcam and screen snapshots or continuous video and audio, with flexible review tools for invigilators. - Breach detection: Synoptic's Chrome extension logs rule violations such as leaving the exam window, opening unauthorised tabs, or using additional monitors. - Desktop app lockdown: Full device lockdown for high-stakes exams, restricting access to other websites, applications, and AI tools. - Live invigilation: Human proctors can monitor candidate feeds in real time when higher oversight is required. - Scalable solutions: Perfect for academic institutions and corporations alike. - Seamless integration: Proctoring tools are built into the Synap exam platform for streamlined assessments. With Synap’s robust technology, you can ensure secure, fair, and efficient exams while maintaining trust and integrity in the testing process. Ready to embrace the future of remote proctoring?[Contact Synap](https://synap.ac/book-a-demo/) today to revolutionise your exam process! # Cost-effective and secure online proctoring with Synoptic Maintaining security and preventing misconduct is essential for organisations delivering online exams. [Online proctoring](https://synap.ac/blog/remote-proctoring/) solutions play a crucial role in safeguarding assessments, ensuring candidates are evaluated fairly. From live invigilation to AI-driven monitoring, these tools help deter cheating and uphold the credibility of online exams. That’s where [Synoptic](https://synap.ac/online-exam-platform/proctoring/), Synap’s in-house proctoring solution, comes in. In this case study, we’ll explore how organisations can use Synoptic to maintain exam security, detect potential misconduct, and build trust in their online assessments. ## What is Synoptic proctoring? **Synoptic** has been designed to offer a simple yet effective way to monitor online exams. It is an ideal solution for low to medium-stakes exams and can also be used for high-stakes assessments when combined with live invigilation via Zoom, Teams, or in assessment centres. Developed as Synap’s solution for light proctoring, Synoptic provides a flexible and reliable way to maintain exam integrity. It requires minimal internet bandwidth, ensuring accessibility for a wide range of users. With customisable exam conditions, you can define what is and isn’t allowed during a proctored exam session. Any rule violations, such as switching tabs or using unauthorised resources, are automatically recorded and flagged, giving admins full visibility over exam conduct. > With Synap’s monitoring tools, we can ensure exams are conducted fairly and maintain the credibility of our certification process. - Cheryl, the Executive Director, NASW-GC ## What are the features of Synoptic? Synoptic gives you have full control over exam conditions, allowing you to customise the level of security based on your requirements. You can enable or disable specific rules, ensuring that candidates adhere to the conditions set for their assessment. ### Customisable exam rules - Exam window must remain fullscreen and in focus - No external displays allowed - No additional browser tabs open To further enforce exam integrity, you can enable a **penalty system** for breaches. When this feature is activated, a candidate’s exam will be **frozen** if they violate the conditions while the timer continues to run. This adds an extra layer of deterrence, ensuring that candidates remain focused and compliant throughout their assessment. ![synoptic-configuration-min.png](https://synap.ac/cms/synoptic-configuration-min.png) ### Webcam and laptop screenshots every 5 seconds Synoptic can monitor candidates by capturing **snapshots** of their desktop and webcam at regular intervals throughout the exam. These captures, taken every 5–8 seconds, provide a clear record of candidate activity. For example, if a candidate is on their phone, this can be reviewed by admins after the exam to ensure compliance with exam rules. ![proctor-review-min.png](https://synap.ac/cms/proctor-review-min.png) ### Soft lockdown mode The **soft lockdown** feature in Synoptic deters candidates from navigating to other browsers, exiting full screen and from using an additional screen. If a candidate attempts any of these violations their progress is automatically paused until they return to the exam. Each breach is detected in real-time and logged with a timestamp, giving admins a clear record of any suspicious activity. ### Screen replay recording with mouse tracking Admins can enable **replay mode,** which allows them to view a **screen recreation** of the candidate’s activity. This feature shows what the user was doing at the time of a breach, including which question they were on, offering valuable context for reviewing potential misconduct. With this level of detail, you can make informed decisions about exam integrity with confidence. ![proctor-review-min.gif](https://synap.ac/cms/proctor-review-min.gif) ### Audit log of activity / breaches Synoptic provides a **detailed audit log** that tracks all key events throughout an exam, ensuring full transparency over candidate activity. The event log records: - Interval checks – Performed every few seconds, to confirm no breaches have occurred and are marked in blue. - Breaches – Any exam rule violations, such as opening a new tab, will be immediately flagged as a breach. - Resolved breaches – The system logs the resolution of corrected issues, providing a clear record of compliance. With this audit log, admins and educators can **review all breaches and resolutions in context**, making it easier to assess candidate behaviour and ensure exam integrity. ### Proctors commenting system Synoptic’s **proctor commenting system** allows admins to work together when reviewing exam breaches. Admins and educators can add **timestamped comments** to proctoring footage, making it easy to discuss potential violations with colleagues and ensure a fair evaluation process. You make the final decision by **approving or rejecting** a candidate’s exam based on breach indicators and the context of their activity. ![synoptic-comments-min.png](https://synap.ac/cms/synoptic-comments-min.png) ## How is Synoptic installed? To sit a **Synoptic proctored exam**, candidates only need to install a simple Chrome plugin, there is no heavy software downloads or installations required. Everything must be configured correctly, meaning all tabs must be closed, candidates must be in full screen and not have any additional monitors attached before they can start the exam. Candidates are guided through the easy setup process and the plugin can be installed and pinned to the Chrome extension bar for easy access. ## What are the benefits of Synoptic? ### Cost effective solution One key advantage of using Synoptic is its cost-effectiveness. Unlike full video recording solutions, which can be expensive and require significant storage space, Synoptic offers a more affordable alternative that still delivers robust online proctoring capabilities. This makes it a great option for organisations looking to maintain exam security on a budget. ### Works well in low-bandwidth environments Synoptic performs well in **low-bandwidth environments**, ensuring that exams can be proctored online effectively even with limited internet speeds. This flexibility makes it a solid choice for a variety of settings, including remote or rural areas where internet access may be unreliable. ### Ideal for open book exams Synoptic is also ideal for **open book exams**, allowing custom rules that limit distractions or misconduct without disrupting the exam experience. Candidates can access materials if necessary, but you still have full visibility into their activities, ensuring fairness throughout the assessment. > We can set the level of security with proctoring, which is amazing…I don't want an old-fashioned, multiple choice test. I want adult-style test-taking where there is a time limit… they can look at resources, but they can't search everywhere to get the answer. - Ryan, Medical Program Director, Snohomish County EMS ### Seamless Integration with Synap The integration with **Synap** makes Synoptic even more powerful because it is **fully integrated** with the Synap exam platform, there’s no need for a separate tool or complicated setup. Everything is streamlined into one seamless experience, making exam management simple for both candidates and admins. ### Easy to install for admins and candidates Synoptic can be quickly setup taking less than 20 seconds. This makes it a great option for organisations with stringent download restrictions, as it’s a lightweight plugin, its easier for IT teams to manage compared to traditional proctored exam solutions. The quick installation means that candidates can focus on the exam rather than technical setup, providing a smoother experience. ![synoptic-breaches-min.png](https://synap.ac/cms/synoptic-breaches-min.png) ## What are the future plans of Synoptic? **Synoptic** is exploring the integration of **AI-powered proctoring** to further improve exam security and streamline the invigilation process. Planned features include: - AI-driven ID verification and system checks - before candidates begin their exams, allowing admins to approve or reject ID matches before granting access. - AI candidate detection - this will identify whether a candidate is present, flagging absences as breaches, and identify if multiple people are in view, ensuring that exams are taken under the correct conditions. - Snapshot reviews - admins will have the flexibility to either review all snapshots or focus only on flagged breaches for a more efficient review process. These AI enhancements will be available as an optional add-on to ensure that exams are taken under the correct conditions. ## Conclusion Synoptic offers a cost-effective and secure online exam proctoring solution that balances flexibility with robust exam integrity measures. Its seamless integration with Synap, ease of installation, and future AI-powered enhancements make it a scalable solution for modern proctored exams. Whether for low, medium, or high-stakes exams, Synoptic provides the reliability and transparency needed to maintain integrity in online assessments. ## Deliver secure online exams with Synoptic proctoring Discover how Synoptic can help protect the integrity of your online exams with a [tailored demo](https://synap.ac/book-a-demo/) and 14 day free trial. # Student-led technology in medical education Virtual Reality. Augmented Reality. Gamified Learning. Blended Learning. Mobile Learning… The list of technologies that promise to revolutionise medical education (or education in general) could go on, creating an exciting yet daunting task for the course leaders and educators who have to evaluate them. The visceral appeal of technology is understandable: technology is cool, and it’s increasingly a part of student’s lives and therefore something that they expect to be integrated into their curriculum. However, it’s worth bearing in mind that use of technology is only a means to an end, and without a clearly defined implementation plan and goal, projects are often doomed to fail. Medical schools therefore have the difficult job of balancing student demand for technology with resource constraints and opportunity costs. This isn’t easy, especially considering that technology is evolving at such a rate that it is very difficult to find traditional evidence-based appraisals of these implementations, before the technology that was being tested is obsolete. It’s easy to see how unchecked enthusiasm for technology could be disastrous, if medical schools were to take too many risks and replace traditional-but-proven learning models with exciting-but-unproven tech-based alternatives. An example of this can be seen in ‘Problem Based Learning’, an intuitively appealing idea that medical schools could modernise their approach to teaching by creating a curriculum that traded traditional lectures for small, group-based discussions where students were ‘put in charge of their own learning’ and encouraged to solve problems. A number of medical schools completely swapped out their curriculum to PBL, though even the most favourable studies now show that, at best, [PBL is no better than traditional learning](https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4082522/){rel=""nofollow""}. A number of medical schools now have to move back from PBL to a more traditional curriculum, which is obviously not an inexpensive process. The PBL example shows that it is possible for people and institutions to get over-excited about a new idea, and to sacrifice tried-and-tested techniques in favour of them. It is worth bearing this example in mind as a warning of what can go wrong when evaluating new technologies. It is perfectly reasonable to assume that new technologies can lead to significant improvements in medical education but they need to be considered carefully. “…the best system is the one that people will *actually use”* In order to successfully evaluate new technologies, educators should first speak to students about what they are already using. In the vast majority of cases, medical students will already be using technologies to help their learning, and where possible the medical school should look to complement and support, rather than replace this. After all, the best system is the one that people will *actually use*. Secondly, educators should consider what metrics to measure success by. This can be tricky and there’s rarely a single metric that can measure the impact of a complex intervention, but it’s important to have at least some indication of whether the technology is better or worse than the thing it replaced. In summary, we’re in a very exciting time for medical education. New technologies mean that medical students can get more exposure to conditions, procedures, and emergency scenarios during their time at medical school, or even just from home with the right equipment. Similarly, even more established technologies and platforms such as Wikipedia, blogs, and YouTube are enabling a revolution in ‘peer to peer learning’, with content being created, reviewed, and consumed by students themselves, with little to no input from the medical school. The role for medical educators is to successfully guide their institution, and their students, through these changes and to implement technologies in a way that produces safer and more competent doctors. This means saying ‘no’ to new technologies just as much as it means saying ‘yes’. # Sub-Portals explained: Enhancing user management and content distribution Managing content, exams and users across multiple channels can be a daunting task, especially for B2B organisations. Sub-portals offer a sophisticated solution to streamline these processes, ensuring efficiency and privacy. Our [online exam platform](https://synap.ac/solutions/online-exam-platform/) now features sub-portals, a tool designed to enhance user management and content distribution. Perfect for businesses, organisations, and educational institutions, sub-portals provide a structured way to handle diverse needs while maintaining privacy between different user groups. ### What are sub-portals? Sub-portals are independent, self-contained environments within your main portal. They allow you to manage different channels, clients or departments separately, each with its own set of permissions and content. Ideal for B2B scenarios, they ensure that each sub-portal operates without overlap, maintaining privacy and tailored content distribution. ### Key features of sub-portals **Efficient content distribution and selling**: With sub-portals, you can distribute content to specific groups or sell materials through dedicated marketplaces. Whether you’re offering training resources, [certification exams](https://synap.ac/use-case/certification-exams/), or educational content, sub-portals allow for precise control over what content is available to each group - making it especially powerful when combined with Synap’s tools for [creating and delivering online learning content](https://synap.ac/solutions/online-learning-platform/). **Streamlined user management across multiple clients:** Sub-portals make it easy to manage users across various departments or client groups. Each sub-portal can handle its own user groups, ensuring that [access and permissions](https://synap.ac/docs/users-and-groups/permissions){rel=""nofollow""} are managed efficiently and independently. **Enhance privacy and security for client data**: Each sub-portal is isolated from others, which means that user data and content remain private between different portals. This setup reduces the risk of data breaches and ensures that sensitive information is only accessible to authorised users. **Comprehensive customisation options**: Sub-portals can be customised to reflect the branding and identity of each client or department. This includes custom URLs, logos, colour schemes, and login page messages, making each sub-portal feel distinct and tailored to its specific audience. ### Benefits of using sub-portals **Scalable solutions for growing needs**: Sub-portals provide a scalable framework that grows with your needs. As your client base or organisational structure expands, you can easily add and manage new sub-portals without overwhelming your central administrative system. This setup also offers greater visibility of clients and end-users, as everything is managed under one umbrella, allowing for more comprehensive reporting and better oversight. Information can be tagged and organised by sub-portals, making it easier to manage and retrieve. **Improved user experience for administrators and end-users:** Sub-portals enhance the user experience by ensuring that content is relevant and accessible to the right audience. Users have access to personalised content and resources, while administrators enjoy simplified management. **Increased operational efficiency**: Sub-portals streamline the management process by reducing the need for complex access controls. The root portal, which is the main administrative hub of your platform, can delegate management to sub-portal owners. These sub-portal owners then focus on managing their specific users and content within their designated areas, saving valuable time and reducing the administrative burden on the central team. ### Real-world use cases **Industry certification examinations**: Organisations managing industry certification exams use sub-portals to handle different companies' certification needs. Each company has a dedicated space for managing certifications and can also use their sub-portal to sell related resources, such as study guides. practice exams, and certification exams directly to their clients and/or their employees. This approach enhances both administrative control and revenue opportunities. **Global corporate training**: Multinational corporations leverage sub-portals to manage regional training programmes. Each regional office can customise training content and manage users independently. Additionally, regional offices can set up their own sub-portals to sell localised training materials and resources, creating a decentralised yet cohesive training system. Steve Faerber, Training Manager at [UK Flour Millers](https://synap.ac/customers/uk-flour-millers/), highlighted the impact of sub-portals on their operations: > We’ve got people in the middle of the outreaches of St. Lucia... also in the outback in Australia and Papua New Guinea... so it’s really important that the people have access to this. > **Educational institutions and assessments**: > Educational institutions use sub-portals to manage assessments for various schools or colleges. Each institution operates its own sub-portal for exams and tracking student progress, ensuring that data remains private and tailored to their specific needs. Schools and colleges can also use sub-portals to offer students access to additional learning resources, such as practice exams or study guides, which are specific to their courses and curriculums. > **Online course providers**: > Providers of online courses use sub-portals to deliver tailored training solutions. Each client organisation has a separate sub-portal for managing users and content, and can also sell their own courses and materials. This model facilitates personalised learning experiences and expands business opportunities. > **Professional development and skills training**: > Skills training companies utilise sub-portals to offer tailored programs to various clients. Each client’s sub-portal allows independent management of enrolments and certifications while also providing a platform to sell related training resources and certifications. A key benefit is the ability to offer detailed, timely feedback, which can significantly enhance the learning process and improve training outcomes. [UK Flour Millers](https://synap.ac/customers/uk-flour-millers/) highlighted the value of this feature: > The big features... are the automation, automated grading, automated feedback. Feedback is where the learning happens. We can give that feedback quicker, more effectively, and more granularly. ### Getting started with sub-portals To get started with sub-portals, you’ll need to be on one of our Business plans. Once you’re set up, simply log in and navigate to your portal settings. From there, you can create a new sub-portal by following the on-screen instructions. Curious to see how sub-portals can work for your organisation? [Schedule a demo](https://synap.ac/book-a-demo/) with us today to explore the feature in action and get answers to all your questions. For more detailed information, please refer to our [help guide](https://synap.ac/docs/whats-new/big-features/sub-portals){rel=""nofollow""}. # Synap announced as runner-up for EdTech of the Year We’re delighted to announce that Synap has been named a Runner-Up at the British Data Awards 2021! The [British Data Awards](https://predatech.co.uk/british-data-awards){rel=""nofollow""} is an annual campaign run by [Predatech](https://predatech.co.uk/){rel=""nofollow""}, celebrating the organisations and people that are deeply passionate about data and helps to uncovers data success stories. Participants this year include FTSE 100 giants, tech unicorns, innovative start-ups, large public sector bodies, agile not-for-profits and everything in between. > Everyone at Synap should be really proud. It's a huge achievement especially given that we were competing against some larger/more established companies! - James Gupta, CEO at Synap > This year we competed in two categories; edTech of the Year and Start-up of the Year. With some 149 entries received, competition to be named a 2021 Finalist proved to be particularly tough. However, we were thrilled to discover we made it as a finalist in both categories! Of course, we would have loved to win but we're really pleased with the final result, and that all the hard work put in by our team have been recognised. > I’d like to extend my congratulations to all our 2021 Runner-Ups. With 149 entries received this year, being named a Runner-Up is a real achievement, and all organisations should feel immensely proud. I’m really excited to see what the next 12 months has in store for them all. - Jason Johnson, Co-Founder of Predatech and British Data Awards judge # Why Synap is the best anti-cheat software In the era of online education, ensuring the integrity of assessments has never been more crucial. With the rise of remote learning, institutions are turning to **anti cheat software** to secure their online exams and maintain academic honesty. Among the various solutions available, Synap stands out as the **best anti cheat software**, offering a comprehensive approach to exam security. This article explores why Synap is the ideal choice for institutions seeking to uphold the integrity of their assessments. ## What is exam security and why is it Important? **Exam security** refers to the measures and technologies used to protect the integrity of the examination process. It is essential because: - Maintains academic integrity: Ensures that students are evaluated fairly and honestly. - Protects institutional reputation: Upholding high standards of integrity enhances the credibility of educational institutions. - Prevents cheating: Effective exam security minimises opportunities for students to engage in dishonest practices. ## Understanding exam integrity in online assessments Exam integrity is the assurance that assessments are conducted in a fair and secure manner. It involves using various methods, including **anti cheating software for online exams**, to ensure that all test-takers follow the rules and guidelines established by the institution. Additionally, utilising [online proctoring solutions](https://synap.ac/online-exam-platform/proctoring/) helps monitor test-taker behaviour, while a reliable proctoring tool can streamline the assessment process. To further enhance [exam security](https://synap.ac/online-exam-platform/security/), locking down the browser during exams ensures that students cannot access unauthorised resources. ## The role of anti-cheat software in exam security **Anti-cheat software** plays a pivotal role in exam security by: - Monitoring test-taker behaviour: Tracking activities during exams to identify any suspicious actions. - Locking down exam environments: Restricting access to unauthorised resources, ensuring students cannot cheat during assessments. - Real-time alerts: Notifying administrators of potential cheating incidents as they occur. ### Why Synap stands out Synap's anti-cheat software is specifically designed to address the unique challenges of online assessments. Here are several key features that make Synap the **best anti-cheat software** option available: - Comprehensive monitoring: Synap offers robust monitoring tools that track user activity throughout the exam, ensuring compliance and identifying irregularities. - User-friendly interface: The platform is intuitive and easy to navigate, making it accessible for both instructors and students. - Customisation options: Institutions can tailor Synap's features to meet their specific needs, allowing for flexible exam setups. - Data security: Synap prioritises data protection, ensuring that all sensitive information is safeguarded during the examination process. ## What are the best anti-cheating methods for online exams? [Preventing cheating](https://www.niu.edu/blackboard/guides/tips-for-preventing-cheating.shtml){rel=""nofollow""} requires a multifaceted approach that combines various strategies tailored to uphold exam integrity. Here are several effective methods to consider: ### Exploring the effectiveness of remote proctoring - Clear communication: Inform students about exam rules and the consequences of exam cheating. Providing a detailed overview of acceptable behaviours and the penalties for violations helps set clear expectations and discourages dishonest actions. - Practice integrity: Foster a culture of academic honesty within the institution. Encourage faculty and students to uphold integrity by modelling ethical behaviour and discussing the importance of honesty in academia and beyond. - Utilise anti-cheating software features: Invest in robust anti-cheating software that includes real-time monitoring capabilities. Utilise software features to identify unusual patterns, such as excessive pauses or switching between applications, which can indicate potential cheating. - Implement online exam proctoring solutions: Incorporating online exam proctoring can significantly enhance exam security. These systems provide live monitoring and AI-driven analysis to detect and address any suspicious activities during the assessment. - Engage students in the Process: Involve students in discussions about academic integrity and the implications of cheating. When students understand the impact of their actions on their education and their peers, they may be less likely to engage in dishonest practices. - Design assessments carefully: Create assessments that are less susceptible to cheating by using unique questions, varying formats (like essays and short answers), and incorporating open-ended problems that require critical thinking. - Promote collaboration in studying: Encourage collaborative study sessions among students. By creating an environment where sharing knowledge is valued, you can diminish the allure of cheating and promote a deeper understanding of the material. - Monitor the exam environment: Advise students to take exams in a quiet, well-lit area free from distractions. Providing guidelines for setting up their exam space can help reduce opportunities for cheating. By implementing these strategies, educational institutions can effectively reduce instances of cheating during online assessments and promote a culture of integrity among students. ## Utilising lockdown mode for secure online exams Lockdown mode restricts test-takers from accessing other applications or websites during the exam, ensuring that they remain focused and undistracted. This feature is particularly important in an online proctored exam setting, where [maintaining the integrity of the assessment](https://synap.ac/blog/best-practices-secure-online-exams/)is crucial. By utilising online proctoring software, institutions can implement lockdown mode effectively, creating a secure testing environment. Additionally, the use of live proctoring can further enhance security, as real-time monitoring can identify any attempts to bypass the lockdown restrictions. ## What features should you look for in proctoring software? When selecting an anti-cheat solution, consider the following key features: - Real-time monitoring: Essential for detecting and responding to potential cheating as it happens. - Face recognition technology: Identifies test-takers and verifies their identities before and during the exam. - Customisable settings: Allows institutions to adjust the level of monitoring and security according to their specific requirements. ## How to prevent cheating during online exams? Preventing cheating requires a multifaceted approach to ensure exam integrity. This involves implementing various strategies and technologies that address potential vulnerabilities during the assessment process. Utilising remote proctoring software can play a significant role in this effort, providing tools to monitor students effectively while taking the test. By combining these methods, institutions can create a secure environment that deters dishonest behaviours and promotes fairness. ### Strategies for the prevention of cheating in online assessments - Clear Communication: Inform students about exam rules and the consequences of cheating. - Practice Integrity: Foster a culture of academic honesty within the institution. ### Detecting and flagging suspicious behaviour Utilise software features to identify unusual patterns, such as excessive pauses or switching between applications. ## What are the challenges of remote proctoring? While remote proctoring is effective, it presents challenges: - Privacy concerns: Students may feel uncomfortable with constant monitoring during exams. - Technical issues: Connectivity problems or software glitches can disrupt the examination process. ## FAQs about anti-cheat software \*\*What does anti-cheat software do? \*\*Anti-cheat software monitors online assessments to detect and prevent cheating, ensuring a fair testing environment. **Why is anti-cheat software important for online exams?** It ensures academic or professional integrity by preventing test-takers from using unauthorized resources, impersonation, or other unfair means during remote assessments. **Can anti-cheat software completely prevent cheating?** While anti-cheat software significantly reduces cheating, no system is 100% foolproof. It works best as part of a broader integrity strategy that includes strict policies and user education. **Does anti-cheat software work offline?** Most online exam anti-cheat solutions require an internet connection to function, as they need to communicate with servers for monitoring and analysis. Some offer limited offline features like secure browsers. **Can anti-cheat software detect multiple monitors?** Yes, advanced anti-cheat software can detect and monitor multiple screens to ensure that test-takers aren’t using additional displays to access unauthorised resources. **What happens if anti-cheat software falsely flags someone?** Most systems allow for manual review or appeals, where flagged incidents can be evaluated to determine if a violation actually occurred. **Can anti-cheat software handle large-scale exams?** Yes, enterprise-grade solutions like Synap and ProctorU are designed to handle large-scale assessments, offering scalability and robust support. \*\*What is the best anti-cheat software for online exams? \*\*Synap is considered the best anti-cheat software due to its comprehensive monitoring features, user-friendly interface, and customisation options. ## Conclusion In an era where online assessments are becoming the norm, maintaining academic integrity is more crucial than ever. Synap’s cutting-edge **anti-cheat software** offers a comprehensive, user-friendly solution for institutions seeking to ensure fair and secure testing environments. By integrating advanced monitoring features with seamless customisation options, Synap stands out as the ultimate platform for online exams. Take the first step towards safeguarding your institution's reputation and the value of your qualifications.[Book a demo with Synap today](https://synap.ac/book-a-demo/) nd discover how our advanced anti-cheat software can transform your online exam process! # Synap Success: Finalist in the British Data Awards 2024! ## Synap shortlisted as a Finalist for the British Data Awards We’re delighted to announce that Synap has been selected as a Finalist in the esteemed British Data Awards 2024! Our groundbreaking proctoring tool, Synoptic, has earned its place among the contenders for [two prestigious awards](https://predatech.co.uk/british-data-awards-2024-finalists/){rel=""nofollow""}, 'Innovation of the Year' and 'Education Initiative of the Year'! Standing shoulder to shoulder with industry giants such as British Airways, Lloyds Banking Group, and Admiral Insurance UK, we are honoured to be recognised for our innovation and dedication to advancing education. In addressing the challenges faced by test-takers in developing countries and rural regions with limited internet access, we identified a crucial need for a more accessible proctoring solution. Thus, Synoptic was born - a revolutionary, low-bandwidth alternative that ensures secure exam monitoring while consuming only a fraction of the bandwidth typically required by traditional proctoring methods. With over 300 applicant submissions, we are thrilled to have shortlisted as a finalist in such a prestigious award. This is a testament to our unwavering commitment to inclusivity, accessibility, and pushing the boundaries of technological innovation here at Synap. The winner will be announced on Wednesday 8th May 2024 at an eagerly anticipated awards ceremony in London. !\[British Data Awards 2024 finalists]\(/cms/British Data Awards 2024 finalists) ## Synoptic proctoring innovation Synap has pioneered  a unique proctoring tool, [Synoptic](https://synap.ac/docs/exams/proctoring/proctoring-with-synoptic){rel=""nofollow""}, to monitor high-stakes examinations. In response to the challenges posed by the global shift to online examinations due to the COVID-19 pandemic, Synoptic emerged as an innovative proctoring tool designed to address the unique needs of people in low-bandwidth environments, especially in the developing world and rural areas. ## The problem: proctoring in low internet bandwidth areas The rapid transition from traditional in-person exams to online assessments highlighted the pressing need for a proactive strategy to secure high-stakes examinations. Conventional proctoring methods, which heavily rely on continuous video monitoring, often falter in areas with poor internet connectivity. This not only results in the exclusion of a significant population from high-stakes examinations, but also exacerbates digital inequality on a global scale1, considering approximately 1.1 billion people live in internet poverty2. This disadvantage disproportionately affects candidates in remote regions and in the developing world, hindering their ability to obtain high-value qualifications and limiting their access to educational and career opportunities. ## The problem: experiencing internet disruptions firsthand We encountered firsthand the challenges associated with delivering exams in regions facing internet connectivity issues. In 2020, amidst the COVID-19 pandemic, our client, the [University of Free State (UFS)](https://synap.ac/customers/south-african-university-overcomes-online-exam-hurdle/) in South Africa, sought our assistance in transitioning to online exams for the first time. Henda, the Program Director at UFS’s Faculty of Law, shared more information on the country's vulnerability to frequent internet outages caused by 'load shedding' - a controlled measure aimed at protecting the electricity power system from a complete blackout3: > During our examinations we had stage 4 loadshedding (this means that our national electricity provider cuts the electricity grids across the country for 3 hours at a time 4 times a day). The impact this had on a normal examination and the stress levels of our students were immense. But, (the Synap) team got every single student through the exam with a professional attitude, support and kindness. ## The solution: how Synoptic works Synoptic overcomes the hurdle of internet constraints with a unique approach that records changes in the exam platform’s HTML code, which is then used to produce a digital re-creation of the candidate’s exam session, showing a video of what they were doing. Compared to traditional ‘video proctoring’ this approach requires significantly less bandwidth, reducing the need for a broadband internet connection and making secure exams possible, even in extremely low-bandwidth environments. Additionally, Synoptic leverages intermittent webcam and laptop screenshots instead of continuous video monitoring. Synoptic captures snapshots at regular intervals, allowing identification of potential cheating attempts, such as opening browser tabs or having someone in the room. !\[Synoptic breaches]\(/cms/Synoptic breaches) This approach enables individuals in remote or underserved regions with limited internet access to participate in high-stakes online exams, without the hindrance of connectivity issues. This democratisation of access ensures that education and career advancement opportunities are extended to a broader spectrum of candidates, breaking down geographical barriers and fostering inclusivity in the examination process. By functioning in low-bandwidth environments, Synoptic prioritises the well-being of test-takers by mitigating stress associated with exam disruptions caused by continuous video proctoring methods. This reduction in stress not only contributes to a more positive and conducive exam environment, but also supports fair and equitable assessment by allowing candidates to perform at their best. Synoptic enables  educational institutions to uphold the integrity and validity of high-stakes examinations. This comprehensive monitoring process allows organisations to identify and deter potential cheating attempts, reinforcing the credibility of their examination processes. By embracing Synoptic, organisations can strengthen the trust placed in their assessment, safeguarding the value and reliability of certification, and qualifications,  which is paramount for the credibility of educational and professional certifications. !\[Synoptic breach detected]\(/cms/Synoptic breach detected) ## The results: thousands of exams proctored worldwide In its first year since inception, Synoptic has facilitated over 8,000 exams spanning across 33 countries! From Haiti to Ghana, South Africa to India, Mongolia to the Philippines, and beyond, our reach extends far and wide. Not only have we supported individuals in remote regions, but we've also partnered with clients in the UK, USA, and Australia. Dr. James Gupta, Synap’s Co-Founder and CEO, said: > We are immensely proud of the widespread adoption of Synoptic in its first year, and the significant number of test-takers we've been able to support in their examinations. > This widespread implementation underscores the global impact of Synoptic in empowering test takers in their educational and professional pursuits. James shared: > Exams, whether for educational or professional development, can often induce stress, particularly when compounded by internet dropouts and connectivity challenges. We take pride at Synap in empowering our test-takers to navigate their exams seamlessly, offering a dependable and hassle-free proctoring experience. > Synoptic has demonstrated its success among our clients. Rachel, representing a [Provincial Department in Canada](https://synap.ac/customers/provincial-department/), shared her insights of using Synoptic to conduct online recruitment exams for the first time: > The whole onboarding, getting everything out, and advising the individuals who would be taking the test, and providing support to our proctor, was absolutely excellent. ## About the British Data Awards The [British Data Awards](https://predatech.co.uk/british-data-awards/){rel=""nofollow""} is an annual quest to discover and celebrate the UK’s data success stories. Organisations taking part this year range from FTSE 100 heavyweights, public sector pioneers, technology unicorns, fast-growing scale-ups, essential Not-For-Profits, and everything in between. A record 321 entries were received for the fourth edition of the British Data Awards which means that competition to be named a Finalist proved to be particularly tough, so we’re especially pleased to be announced as a Finalist. Jason Johnson, Co-Founder of [Predatech](https://predatech.co.uk/){rel=""nofollow""} and British Data Awards judge said: > With so many excellent entries received this year, being named a Finalist in the British Data Awards 2024 really is a great achievement. Our Finalist also remind us of the rich vein of innovation that runs throughout the United Kingdom, and I can’t wait to celebrate all our Finalists in May. > Dr. James Gupta, Co-Founder and CEO of Synap, expressed his thoughts on the team's prestigious award nomination: > Being shortlisted for this award is a testament to the dedication of our team, reflecting the efforts put into every stage of Synoptic's journey - from research and design to development and testing. This accolade not only honours our collective commitment but also serves as a testament to our mission of advancing education and reducing digital inequality. ## Experience secure exam delivery with Synap Arrange a tailored demo and start a 14-day free trial to explore the full potential of Synoptic and other dynamic exam features, elevating your online exam delivery to new heights! [Book a demo today](https://synap.ac/book-a-demo/). ### References 1. IMF. "Low Internet Access Driving Inequality." IMF Blog, June 29, 2020. {rel=""nofollow""}. 2. Brookings Institution. "Measuring Internet Poverty." Brookings Institution, July 26, 2021. {rel=""nofollow""}. 3. Kleinman Center for Energy Policy. "Shedding the Load: Power Shortages Widen Divides in South Africa." Kleinman Center for Energy Policy, July 28, 2023. {rel=""nofollow""}. # The economics of learning and training Investing time and money into learning makes us happier, [healthier](https://societyhealth.vcu.edu/work/the-projects/education-it-matters-more-to-health-than-ever-before.html){rel=""nofollow""}, more productive, and wealthier. It seems like an obvious statement to say that better educated/trained individuals are less likely to be unemployed. However, what is often overlooked is as to *why* this is the case. What about education makes you a good worker? How many of us use the things we learned in school or university on a day to day basis? It turns out that these simple questions have more complicated answers. The costs of learning are spread throughout the economy, and technology has lead to disruption throughout the economy ### Learning trends There is a huge emphasis on learning from a young age, and with good reason – we find it easier to learn new concepts and skills when we’re younger and or brains are more plastic in nature. Despite the fact that ‘forma’ education becomes optional from 16 in the UK, we’ve seen a steady increase in the number of young adults voluntarily enrolling in further education through college, apprenticeships or university. According to the 2009 [Milburn Report](https://webarchive.nationalarchives.gov.uk/+/http:/www.cabinetoffice.gov.uk/media/227102/fair-access.pdf){rel=""nofollow""}, a third of UK jobs are now professional jobs and millions more professionals will be required in the marketplace by 2020 due to the economy shifting to being more service-oriented. Technology and globalisation have played another huge part in this shift, with many manual jobs becoming [automated](https://public.tableau.com/views/AutomationandUSjobs/Technicalpotentialforautomation?\:embed=y&\:loadOrderID=0&\:display_count=yes&\:showTabs=y){rel=""nofollow""} in the late 20th century. Similarly, many tasks that weren’t capable of being done by a machine could be easily be exported to foreign countries with lower labour costs. Some experts predicted in the Milburn report that once retirements are taken into consideration, in 2020 we’ll need about 7 million new professionals in employment. Luckily in Britain, it seems as though we will be able to meet this demand as a growing middle class in the ’80s and ’90s recognised this was the way the job market was going and helped to prepare their children mentally and financially for more education. ### Human Capital Whilst education[isn’t the only factor determining wages](https://www.nber.org/chapters/c2973.pdf){rel=""nofollow""}, there is certainly a strong correlation. Intuitively, this makes sense – better trained and higher educated individuals get better jobs which therefore means they get higher wages. However, it’s worth asking the question ‘***Why** does more education lead to better wages?*‘ The answer can be found in economics and psychology. Education adds to what economists call *human capital*, which is the stock of knowledge or characteristics that contribute to an individuals level of productivity. The term human capital was coined by[Gary Becker in 1964.](https://www.nber.org/chapters/c3730.pdf){rel=""nofollow""} When we think of capital we tend to think of money in the bank or the value tied up in a house that will provide a source of income in the future, human capital can be thought of as providing a similar function. Investments in human capital today should yield returns in the tomorrow. It is not just education that adds to human capital, but also investments in health and wellbeing and on-the-job training. Becker showed that high school and college education in the United States greatly raised a person’s income even after netting out the direct and indirect costs of schooling and after adjusting for better family backgrounds and higher ability. These findings have continuously been supported by books and other [studies](https://www.sciencedirect.com/science/article/pii/S1053535701001184){rel=""nofollow""} over the years. There are many other interesting views on what human capital is: - Schultz, Nelson and Phelps: Human capital refers to the set of social skills, time management and industriousness needed for anyone to work with other people. - Bowles-Gintis: Human capital is the capacity to adapt and obey orders, to be agreeable and follow the rules of a hierarchical system. Schools are where this process starts. - Spence: Many factors go into the composition of human capital, many of them not observable to the employer especially if they don’t know the person. Observable measures of human capital such as a university degree act as a signal of ability rather than characteristics that are independently useful in the production process. One particularly interesting view of human capital comes from Howard Gardener a clinical psychologist who developed the idea of [multiple intelligences](https://psycnet.apa.org/record/1993-97726-000){rel=""nofollow""} and emphasised how many geniuses were very unskilled in some parts of their life yet highly skilled in other parts. According to this idea, we should not view human capital as static and unidimensional but instead as a multidimensional dynamic thing that we can add to and change. Piaget’s theory of cognitive development came from observations of children during play. Piaget noted that children are born with a mental structure that provides a platform for future learning and that development is a reorganisation of mental processes ([Find out more about Piaget’s theory here](https://www.cleverism.com/piagets-theory/){rel=""nofollow""}) (If you want a better understanding of industriousness, agreeableness, have a look at this [5 personality trait tests](https://understandmyself.com/){rel=""nofollow""} you can do online) ### Building and Investing in Skills. Assuming the general idea of how a business works (to minimise costs and maximise profits), it is reasonable to say that at some point the only way to increase productivity is by getting better at certain tasks. Employees can improve their skill set in two ways: they can get better at a task through practice, or they can learn new skills through on the job training. Since Becker’s initial work, microeconomic analysis has shown that on-the-job training is a [key investmen](https://research.upjohn.org/cgi/viewcontent.cgi?filename=0&article=1070&context=up_press&type=additional){rel=""nofollow""}t in human capital. As with any investment, there are initial costs which are paid for by the returns in future productivity. The definition of what constitutes a ‘skill’ is very broad but it skills can be roughly split into two categories: generic and specific skills. ***General skills*** are things like reading and writing that help you not just for the job you have now but would help you in a future job too. ***Specific skills*** are very specialised skills. For example, being very efficient at sewing the hem on a pair of Levi’s, whilst some degree of this skill is transferable it is not something that needs to go on a CV is someone wants to be an accountant. When it comes down to who makes investments in human capital a good rule of thumb is that the individual makes investments to improve their general skills. While firms make investments in the specific skills of their employees as they are essentially requiring workers to specialise which makes it more difficult for them to find jobs outside of that marketplace in the future. This isn’t a perfect rule, for example, many jobs require a specific degree like Maths yet don’t pay for it. The idea is there are enough jobs in the marketplace to make the investment in such a degree more than worthwhile for the individual. In Germany, some firms offer to pay for apprenticeships for young employees to improve their general skills. On the surface, this may seem like a strange thing for a firm to do as they are voluntarily increasing their costs, and a logical thing for employees to do is stay just long enough to do their training, leave and get a better job. And although of course, some workers do this they tend to be in the minority. In an [analysis](https://www.jstor.org/stable/10.1086/250071?seq=1/#page_scan_tab_contents){rel=""nofollow""} into investments and training Acemoglu and Pischke show that when firms invest in the education of their employees they create a relationship between them, employees in turn consciously or subconsciously assign a monetary value to that which increases the wage that they would be willing to take to move to a new firm. ### Blackboards to Black Screens The marketplace for education and jobs have changed so much in the past decade and are set to change even more in the decades to come. There is a movement away from traditional forms of education. There was a time when the best way to transfer knowledge was to have one person in front of a blackboard talking to a group of people who make notes. Now phones, tablets, and laptops are disrupting the traditional classroom model, and improving the education and training process for a few reasons: - People learn at different speeds: there is no pause and rewind button when someone is teaching a group of people, but with things like youtube people have the freedom to go back. - Attention spans: If you believe this article by Time that people have shorter attention spans than goldfish then clearly making students sit through 3-hour lectures or sending employees to a training seminar for a day is an inefficient use of time. And if you have a healthy scepticism of such clickbait then there are better sources of evidence that suggest that we are shifting our attention away from books to mobile devices. - Higher levels of productivity required: Thanks to computers we’re automating a lot of time-consuming but relatively easy tasks away, which means a higher level of productivity is expected from people doing more complicated ‘uniquely human‘ tasks that machines aren’t able to do. This requires more training across a broad range of skills, which will need constant updating and redefining as markets change. - Rising expectations: The Deloitte Consumer Review shows that in the past few years there has been an increase in the level of expectations that consumers expect from businesses. through the internet, people have access to a huge amount of information so by the time they; get to a hotel, or ring up for help, go into a shop to buy something the chances are they’ve already done their research and an entry-level amount of knowledge won’t be sufficient to meet the customers demand. Customers want the employees of a business to help them solve a problem they couldn’t solve alone, therefore investments in training to make employees better problem solvers are going to become increasingly important. ### Better Training Accepting better on-the-job training makes for more productive [happier](https://www.researchgate.net/profile/Steven_Schmidt5/publication/31591282_The_Relationship_Between_Satisfaction_With_On-The-Job_Training_And_Overall_Job_Satisfaction/links/5620daac08aed8dd1940e147/The-Relationship-Between-Satisfaction-With-On-The-Job-Training-And-Overall-Job-Satisfaction.pdf){rel=""nofollow""} employees and better bottom lines for firms and that training days/[lectures](https://www.huffingtonpost.co.uk/james-gupta/the-death-of-the-universi_b_8173492.html){rel=""nofollow""} are becoming an inefficient use of resources. The next step is to find the best method to deliver this training. Micro training offers a great solution for this. Micro training is basically the process of delivering large amounts of content at specific intervals to make learning easier. It follows a very simple but effective logic if I gave you a huge cake to eat and said you have to finish it what would you do? You probably wouldn’t attempt to eat it in one bite, you’d cut a piece off then cut that piece into smaller pieces. If you were being smart you’d have noted that there was no specific deadline so you could have a piece a day for a week. The same logic can be applied to learning: break things up and repeat them. This is the idea behind [Spaced Repetition](https://blog.synap.ac/spaced-repetition-what-is-it-and-why-should-students-use-it/#.Wn2u0ZOFiuU){rel=""nofollow""}, which is by no means a new concept but it is an extremely useful learning framework for anyone who needs to learn something new. In 1885 German psychologist Herman Ebbinghaus published the groundbreaking \*[Über das Gedächtnis](https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4117135/){rel=""nofollow""}\*or ‘On Memory’ which is all about the processes of learning and forgetting. Ebbinghaus’ most influential contribution was the Forgetting Curve as shown below. This simple graph illustrates the individual’s rate of retention after learning something if it is re-visited or if it isn’t. If this showed a student studying for an exam and on day 1 they open up their textbook read a chapter and learn a topic. They are happy they’ve learned everything and for a little retention and if they could sit an exam immediately on that chapter they would get it 90%+ correct. In the real world, this is not what happens, we need to learn things today that we get tested on really far into the future (be that an exam or a real-world application). As time goes by our student begins to forget what they have learned, this is shown by following the first curve down and in just a few days they’ve gone from knowing 100% to knowing nothing (this is a very exaggerated example of course). What they could do is wait for their retention to get 10% or so then go back to the books and essentially start again, and keep repeating this process until they know it. However, according to Ebbinghaus and neuroscience, there is a better more effective way. If our student instead revisits the same information way before their retention is too low (80%) then they can mitigate the effects of forgetting and learn things quicker. Micro training uses the core principles of Spaced Repetition to become a very useful tool for all types of learning from academic, to corporate. Employees can receive on-the-job training that only takes a few minutes a day and therefore doesn’t impact their daily levels of productivity. ### Conclusion Technology has changed the way we: communicate, travel, eat, work, and relax. And while the way we learn has changed it seems like there is more disrupt to happen. I think education and training will be moving out of the classrooms in the next 10 years to become something that is more personalised for each individual’s specific needs. I think there is a huge opportunity for technology to allow us to learn things in a much shorter space of time. If micro training is something you’d like to know more about, or if it is something you think could work for your business then check out [Synap for Business](https://synaplanding.wpengine.com/){rel=""nofollow""} for more information. # The ethics of online exams: designing proportionate security controls *This article was originally featured on [FE News](https://www.fenews.co.uk/exclusive/the-ethics-of-online-exams-designing-proportionate-security-controls/){rel=""nofollow""}.* There is an understandable instinct, when the stakes are high, to secure an online exam by watching as much as possible. If cheating is the risk, surely more monitoring is the answer? But treating surveillance as a dial you simply turn up is both an ethical and a practical mistake. Piling on controls does not automatically make an exam more trustworthy — and it can quietly erode the fairness and confidence that make a result worth anything. ## More surveillance is not more trust A heavily monitored exam can feel rigorous while being no more valid than a lightly monitored one. What it reliably does is change the experience for the candidate: it raises anxiety, it treats everyone as a suspect, and it generates a flood of "anomalies" that still require human judgement to interpret. The confidence you want in a result comes from sound design and defensible process, not from the sheer volume of data you collected along the way. ## The ethical costs of blanket controls Applying maximum security to every assessment, regardless of what is actually at stake, creates three predictable harms. ### It penalises the wrong people Intrusive controls fall hardest on candidates who cannot easily conform to them — people with disabilities, atypical movements, caring responsibilities, shared homes or modest equipment. A control that flags them disproportionately is not neutral; it is an [accessibility](https://synap.ac/accessibility/) and fairness problem dressed up as security. ### It invites legal and regulatory challenge Collecting biometric data, recording candidates continuously and automating consequential decisions are exactly the practices regulators are scrutinising most closely. An organisation that applies them indiscriminately is taking on legal exposure that is often larger than the integrity risk it set out to manage. ### It spends trust it cannot easily rebuild Candidate trust, once lost, is expensive to recover. An exam process that feels invasive damages the relationship between an institution and the people it assesses — and that reputational cost outlasts any single exam sitting. ## Proportionate controls that scale to the stakes The ethical and effective approach is proportionality: match the security to the genuine risk of the specific assessment. That starts with a simple question asked honestly for each exam — what is actually at stake here, and what threats realistically apply? - A **low-stakes, formative** check needs little more than good [assessment design](https://synap.ac/online-exam-platform/authoring/) and sensible settings. - A **moderate-stakes** exam might add randomised [question banks](https://synap.ac/online-exam-platform/authoring/), timing controls and access restrictions. - A **high-stakes** licensing or certification exam may justify [full proctoring and lockdown](https://synap.ac/online-exam-platform/proctoring/) — applied transparently, with the minimum data necessary. The goal is the *least intrusive control that addresses the real threat*, not the most intrusive control available. ## Building integrity into the design Proportionality works best when integrity is designed into the assessment rather than policed at the surface. Well-constructed items, large and varied question pools, meaningful time limits and thoughtful exam structure reduce the opportunity to cheat before any monitoring is involved. Get the [design](https://synap.ac/solutions/online-exam-platform/) right and you need less surveillance to achieve the same integrity — which is better for everyone. ## Privacy by design, transparency and governance Finally, how controls are implemented matters as much as which controls you choose: - **Privacy by design:** collect only what the stakes justify, and be deliberate about what you decline to collect. - **Transparency:** tell candidates what is monitored and why. Consent given with understanding costs far less trust than monitoring that feels hidden. - **Governance:** keep a human in the loop for decisions that affect a result, with a clear appeals route and an audit trail behind every judgement. Credible digital assessment does not come from watching everything. It comes from watching the right things, proportionately, with candidates' trust and dignity treated as part of the design rather than a casualty of it. That is not a softer position on integrity — it is a more honest one. *This article was originally featured on [FE News](https://www.fenews.co.uk/exclusive/the-ethics-of-online-exams-designing-proportionate-security-controls/){rel=""nofollow""}.* # The infrastructure blind spot in online exams *This article was originally featured on [FE News](https://www.fenews.co.uk/exclusive/the-infrastructure-blind-spot-in-online-exams/){rel=""nofollow""}.* When organisations set out to choose an [online exam platform](https://synap.ac/solutions/online-exam-platform/), the conversation almost always starts in the same place: question types, proctoring, marking and reporting. Those things matter, and they demo well. But in my experience they are rarely the reason an exam goes wrong on the day. The thing that decides whether a high-stakes exam succeeds or fails is usually invisible on a feature-comparison sheet — the infrastructure underneath it. ## Why online exams are an unusual workload It is tempting to assume that if a platform can serve a website, it can run an exam. It can't, or at least not reliably. Online assessment places demands on infrastructure that most software never has to handle. ### The traffic arrives all at once A cohort does not trickle in. Thousands of candidates click "start" within the same sixty seconds, then stay connected — saving answers, loading media, syncing state — for hours. That is a very different shape of load from a normal web app, and a platform that has not been engineered for [high concurrency](https://synap.ac/use-case/large-scale-high-concurrency/) will show it exactly when it can least afford to. ### Failure mid-exam is not recoverable For most software, a brief outage is an inconvenience. In an exam, it is a candidate who loses their work, a cohort whose results are challenged, and an awarding body whose credibility takes the hit. The stakes change what "good enough" means. Resilience — graceful handling of a dropped connection, a browser crash, a flaky network — has to be designed in, not bolted on afterwards. ### Every candidate's environment is different You do not control the devices or networks your candidates use. Some sit in a managed test centre; others are at home on a laptop and a mobile hotspot, sometimes [in genuinely challenging conditions](https://synap.ac/use-case/challenging-environments/). The platform has to hold up across all of it, which is a much harder engineering problem than serving a predictable, well-provisioned audience. ## Why infrastructure gets overlooked The honest answer is that features are easy to evaluate and resilience is not. You can see a proctoring dashboard in a demo. You cannot see how a platform behaves when ten thousand people start at once, or what happens when a data centre has a bad day — until it happens to you. So the visible layer gets the attention, and the layer that actually determines the outcome gets a line in the contract, if that. ## Questions worth asking a vendor If infrastructure is the blind spot, the fix is to shine a light on it during procurement. A few questions tend to be revealing: - **Concurrency:** how many candidates can genuinely start and run at the same time, and how is that number established? - **Scaling:** does capacity scale automatically for a big exam day, or does someone have to provision it in advance? - **Resilience:** what happens to a candidate's attempt if their connection drops or their browser crashes mid-exam? - **Durability:** how often is work saved, how are backups handled, and what are the recovery objectives if the worst happens? - **Track record:** is there a public status page, and what does the incident history actually show? Vague answers to these questions are themselves an answer. This is also where a serious [security and data-protection posture](https://synap.ac/technical/) tends to correlate with a serious infrastructure posture — the organisations that invest in one usually invest in the other. ## Infrastructure, design and verification are layers of trust None of this is an argument that infrastructure is the *only* thing that matters. It is an argument that it is a necessary foundation the others sit on. Dependable infrastructure, [sound assessment design](https://synap.ac/online-exam-platform/authoring/) and [identity verification](https://synap.ac/online-exam-platform/proctoring/) are complementary layers of trust. A beautifully designed, well-proctored exam still fails if the platform falls over when the cohort logs in. And robust infrastructure does not, on its own, make an exam fair or valid. The takeaway is not to stop caring about the visible features. It is to give the invisible layer the same scrutiny — because when a high-stakes exam is running and something goes wrong, it is almost never the question types that let you down. *This article was originally featured on [FE News](https://www.fenews.co.uk/exclusive/the-infrastructure-blind-spot-in-online-exams/){rel=""nofollow""}.* # The leading online exam platform in the UK: Synap As education increasingly shifts online, the demand for **secure, scalable, and user-friendly online exam platforms** has never been higher. Whether you're an educational institution, training provider, or certification body, finding the best online exam software is crucial for ensuring fair, efficient, and accessible assessments. In the UK, **Synap** has established itself as the leading [online examination platform](https://synap.ac/solutions/online-exam-platform/), offering cutting-edge security, seamless scalability, and an intuitive user experience. This guide explores why online exam platforms are essential, what features to look for, and how Synap stands out as the best online testing platform. ## Why choose an online exam platform? ### Convenience and flexibility - Schedule exams anytime, anywhere, removing geographical barriers. - Ideal for remote learners and institutions with international students. - Mobile-friendly interfaces ensure exams can be taken on various devices. ### Enhanced security - Built-in proctoring: Webcam and screen recording or snapshots, live invigilation, and post-exam review help prevent cheating. - Breach detection: Logs rule violations during the exam for review. - Lockdown mode: Restricts access to external resources during high-stakes exams. - Secure logins: Multi-factor authentication ensures only authorised users can participate. ### Cost-effectiveness & scalable - Eliminates costs associated with paper exams, printing, and logistics. - Suitable for small training providers to large universities. - Supports thousands of candidates simultaneously with no technical slowdowns. ### In-depth analytics - Real-time monitoring of student progress. - Detailed reports on scores, performance trends, and question difficulty. - Seamless integration with LMS platforms like Moodle, Canvas, and Blackboard. ## Key features of the best online exam platforms ### Ease of use and accessibility **Ease of Use:** The best online exam platforms prioritise user experience. Synap’s interface is intuitive and easy to navigate, designed with non-technical users in mind, making it accessible to users of all technical skill levels. **Accessibility:** An effective online assessment tool should comply with accessibility standards, ensuring that students with disabilities can take exams without any barriers. Synap is designed to be a fully [accessible online exam platform](https://synap.ac/accessibility/), compliant with WCAG 2.1 AA, providing a seamless experience for all users. ### Robust security measures **Secure Logins:** Synap uses secure login procedures to protect user data and ensure that only authorised individuals can access the platform. **Proctoring Options:** The platform offers both live and automated [online proctoring & anti-cheat tools](https://synap.ac/online-exam-platform/proctoring/) to maintain integrity and prevent cheating during exams. **Data Encryption:** All data transmitted through Synap is [encrypted](https://synap.ac/technical/), helping organisations maintain [robust security and data protection](https://synap.ac/technical/) across their online exams. ### Customisation and flexibility **White-labelling:** The Synap portal can be customised with organisational logos, brand colours, images, and messaging to create a seamless, branded experience. This personalised touch enhances the sense of familiarity for candidates, making the platform feel like an integral part of your organisation. **Customisable Exams:** Synap allows educators to [create and author online exams](https://synap.ac/online-exam-platform/authoring/) tailored to their specific needs. From multiple-choice questions to essay responses, the platform supports a variety of question types. **Flexible Scheduling:** Exams can be scheduled at any time using Synap's [online exam delivery tools](https://synap.ac/online-exam-platform/delivery/), offering both fixed and indefinite date ranges. This provides educators and candidates the flexibility to select dates that best suit their needs. ### Advanced reporting and analytics **In-depth performance analytics:** Synap delivers comprehensive [exam analytics & reporting](https://synap.ac/online-exam-platform/analytics/) that offer a granular understanding of each candidate's progress. Educators can gain insights into scores, percentiles, and comparisons to cohort averages and standard deviations, empowering them to tailor support and interventions based on precise data. **Real-time data:** Educators can access real-time data to monitor test-taker progress during exams. This includes whether candidates have started, their remaining time, marking status, and grades, allowing for effective exam management and timely intervention if needed. **Data export:** The platform allows for easy and automated data export, enabling educators to integrate exam results with other systems and tools such as Tableau or Salesforce. ## Why Synap is the best online exam platform in the UK ### Comprehensive features Synap offers a full suite of tools for **secure, scalable, and data-driven online assessments**, making it the **best online examination platform in the UK**. ### Trusted by institutions worldwide Educators and students consistently praise Synap for its **ease of use, reliability, and security**. **What Users Say:** > "If I hear of the examination experiences that so many of the other universities had I am so lucky that I found this company. I am never going back to writing a paper-based exam and I will not use another examination provider." - [Henda S, Program Director](https://synap.ac/customers/south-african-university-overcomes-online-exam-hurdle/) ## Types of assessments supported by Synap ### Formative assessments Formative assessments are vital for tracking student progress and providing ongoing feedback throughout the learning journey. Synap supports various types of formative assessments, including quizzes, practice tests, and interactive exercises within courses.  These tools help educators pinpoint areas where students need improvement and offer targeted support. With real-time analytics and instant feedback, students can continuously refine their understanding, making learning more personalised and effective. ### Summative assessments Summative assessments evaluate candidates' knowledge, understanding and skill level at the end of an instructional period, providing a comprehensive measure of their overall understanding.  Synap’s online exam system supports this process by delivering high-stakes tests securely and efficiently. Alongside proctoring and authentication, Synap provides powerful [online exam grading tools](https://synap.ac/online-exam-platform/grading/) that streamline marking, certification, and results management. These tools, combined with detailed performance analytics, ensure exam integrity and offer valuable insights into student outcomes. ### Diagnostic assessments Diagnostic assessments reveal students' prior knowledge and skills before new instruction starts. Synap’s platform simplifies the creation and delivery of these tests both pre-course and post-course, providing insights into students' progress over time. With advanced analytics, educators can track changes in student understanding and tailor instruction to address specific learning needs, ensuring that teaching strategies are effectively aligned with individual progress. ### Certification exams [Certification exams](https://synap.ac/use-case/certification-exams/) demand high levels of security and accuracy to meet professional standards. Synap’s online testing platform is equipped to handle these requirements, ensuring that exams are conducted with rigorous security measures and precise accuracy. The platform supports secure proctoring, detailed performance analytics, and reliable test administration, providing a robust solution for professional certification needs. ## Frequently asked questions about online exam platforms ### What is an online exam platform? An **online exam platform** is a **digital tool that allows educators and organisations** to create, administer, and grade exams remotely. Advanced platforms like Synap ensure **secure proctoring, AI-driven analytics, and seamless integrations**. ### How does online proctoring work? Synap includes **built-in Synoptic proctoring** with webcam and screen snapshots or recordings, breach detection, lockdown mode, and review tools: ideal for low-to-medium stakes exams through to higher-security assessments. ### Can I integrate Synap with my existing LMS? Yes! Synap integrates seamlessly with **Moodle, Canvas and Blackboard**, plus hundreds of tools through our [APIs & Zapier integrations.](https://synap.ac/integrations/) ### How do I ensure my exams are accessible to all students? Synap is **WCAG 2.1 AA compliant** and supports: - Screen readers & adjustable font sizes - Low-bandwidth mode & offline access - Multiple language support & extra time accommodations ## Transform your assessments with Synap today Ready to transform your assessment process? [Contact Synap today and book a demo](https://synap.ac/book-a-demo/) to learn more about our online exam tools and request a demo. Our team is here to help you deliver secure and effective exams that meet the highest standards of quality and integrity. # 100 Tools for Teachers and Students ## 100 Best Tools for Teachers and Students Technology has changed every aspect of modern life and education is no exception! The modern school sees students confidently engaging with technology and sharing knowledge with each other through their devices. Increasingly students are looking for more engaging and interactive methods to learn and revise moving away from being confined to a desk reading a dull textbook. Teachers now have to compete for their students attention by utilising technology that engages their class and that makes learning fun and effective. This demand has lead to the rapid expanse of the market for education technology n the past decade. There are hundreds of tools for teachers and students to choose from available on the market which can make it difficult to find exactly what you’re looking for. We’ve found our 100 best tools for teachers and students – enjoy! ## ## 100 Best Tools for Teachers and Students: Quick Links - Classroom tools - Communication and Organisation - Design - Flashcards - Forums - Games - Languages - Instructionals - Learning - Learning Management System - Massive Open Online Courses - Music - Organisation - Programming - Mindfulness - General Tools for Teachers - Tools for Teaching Medicine - Video Lessons - Quiz / Assessment Tools ## Classroom tools ### 1) Kahoot [Learn more about Kahoot](https://kahoot.it/){rel=""nofollow""} Create, Play, Share, Reinforce. Make fun learning games “Kahoots” and multiple choice questions. This is an excellent resource for a plenary, with students collaborating on a smartphone or tablet to select the right answer and eager to win more points for being the fastest team. You can sit back and watch students as they literally jump with excitement to learn and work together. You can also take the gap in between question to consolidate learning and address misconceptions.No matter what the year group, students love Kahoot and will will keep asking to play it! Available on: Desktop, iOS and google play. - Type: Priced at around $10 per month - Type: Classroom tool - Target: Aimed at teachers for children - Website: [www.kahoot.it](http://www.kahoot.it){rel=""nofollow""} ### 2) Zzish [Learn more about Zzish](https://live.zzish.com/){rel=""nofollow""} EdTechs Most passionate pioneers Teacher dashboards and Quizalize quiz application combine to deliver assessment, classroom and test prep tools. Teachers see who needs help with what, and how well they are progressing through the activity. 75,000 teachers from 110 countries, 400 schools and universities across the globe and work with OUP, Discovery. - Type: Free and premium versions available - Type: Classroom tool - Target: Aimed at teachers for schools - Website: [www.live.zzish.com](http://www.live.zzish.com){rel=""nofollow""} ### 3) Google Classroom [Learn more about Google Classroom](https://googleclassroom.google.com/){rel=""nofollow""} Streamlines assignments and boosts collaboration. Use Google Classroom to create classes to distribute homework assignments, track the progress of your students and send (immediate) feedback. Gone are the days where students make excuses for you not giving them a paper copy of the homework as Google Classrooms can be accessed anywhere, anytime, and on any device! - Type: Free for schools - Type: Classroom tool - Target: Aimed at teachers - Website: [www.googleclassroom.com](http://www.googleclassroom.com){rel=""nofollow""} ### 4) Class Charts [Learn more about Class Charts](https://classcharts.com/){rel=""nofollow""} Instant seating plans and easy to use behaviour management. Class Charts allows teachers to produce instant seating plans, with an incredibly helpful integration of pupils’ school pictures and data from SIMS. No longer will you need to scribble out and re-write paper versions of seating plans or constantly copying and pasting to edit online copies, with just a few clicks, teachers can quickly change the seating arrangement of a classroom on Class Charts to help improve pupil behaviour and save precious time! - Type: Free - Type: Classroom Tool - Target: Aimed at teachers. - Website: [www.classcharts.com](http://www.classcharts.com){rel=""nofollow""} ### 5) Socrative [Learn more about Socrative](https://socrative.com/){rel=""nofollow""} Classroom app for fun, effective classroom engagement allowing teachers to instantly connect with students as learning happens Quickly assess students with prepared activities or on-the-fly questions to get immediate insight into student understanding and make quizzes. - Type: Prices start from $56.99 - Type: Classroom Tool - Target: Aimed at Institutitions - Website: [www.socrative.com](http://www.socrative.com){rel=""nofollow""} ### 6) Remind [Learn more about Remind](https://remind.com/){rel=""nofollow""} — School communication should not be so hard and with Remind, it’s not. Remind allows teachers to send quick and simple messages to other teachers, parents or students. With Remind, communication is faster and condensed so helps put an end to unread emails with colleagues and encourages students to complete homework with a reminder over the weekend. Remind is already being used in more than 70% of U.S. state schools. - Type: Free - Type: Classroom tool - Target: Aimed at institutions and teachers. - Website: [www.remind.com](http://www.remind.com){rel=""nofollow""} ### 7) TeacherKit [Learn more about TeacherKit](https://teacherkit.net/){rel=""nofollow""} TeacherKit is the number one class management tool used by more than 1 million teachers around the world. TeacherKit makes routine tasks like attendance recording, grade monitoring easy and straightforward, $39.99 yearly. - Type: Aimed at institutions and teachers. - Type: Classroom tool - Target: - Website: [www.teacherkit.net](http://www.teacherkit.net){rel=""nofollow""} ### Communication and Organisation ### 8) ClassDojo [Learn more about ClassDojo](https://classdojo.com/){rel=""nofollow""} Gives teachers parents and students the power to create incredible classrooms by connecting them. Communication app for the classroom allowing teacher/students/parents to communicate to do work together as a team. - Type: Free - Type: Classroom Organisation - Target: Aimed at all. - Website: [www.classdojo.com](http://www.classdojo.com){rel=""nofollow""} ### 9) Slack [Learn more about Slack](https://slack.com/){rel=""nofollow""} Where work happens, Slack is the fastest growing app of all time. Team communication made easy and many apps integrate to slacks platform making task sharing and communication much easier within a team. - Type: Free - Type: Communication and Organisation - Target: Aimed at all. - Website: [www.slack.com](http://www.slack.com){rel=""nofollow""} ### 10) Trello [Learn more about Trello](https://trello.com/){rel=""nofollow""} An online tool for managing projects and personal tasks and allows groups of people to easily split up jobs and roles. Trello allows people to create boards, lists and cards to help organise and prioritize projects in a fun, flexible and rewarding way. - Type: Free - Type: Communication and Organisation - Target: Aimed at all. - Website: [www.trello.com](http://www.trello.com){rel=""nofollow""} ## Design ### 11) Canva [Learn more about Canva](https://web.seesaw.me/){rel=""nofollow""} More than 100m+ designs made all over the world Canva is an elegant solution to the complex design process started by Melanie Perkins who was teaching graphic design programs at university and found students struggled to learn the basics, partnering with Cliff Obrecht they eventually launched Canva with tech co-founder Cameron Adams. Canva can be used by individuals to create memorable CV’s or presentations or posters. Canva has a wide business application for social media posts, presentations etc. - Type: Free to use but many features are unlocked with the pro upgrade - Type: Design - Target: Aimed at all - Website: [www.canva.com](http://www.canva.com){rel=""nofollow""} ### 12) Haiku deck [Learn more about Haiku Deck](https://haikudeck.com/){rel=""nofollow""} Haiku Deck is a presentation design tool that allows you to create amazing presentations on the web, iPad or iPhone. Haiku Deck clears away the clutter helping you to focus on the key idea of your presentation. - Type: Prices vary starting from $7.99 per month - Type: Design - Target: Aimed at all. - Website: [www.haikudeck.com](http://www.haikudeck.com){rel=""nofollow""} ### 13) Prezi [Learn more about Prezi](https://prezi.com/){rel=""nofollow""} Prezi next is everything you need for the most dynamic and engaging presentations ever. With a huge library of beautiful presentations Prezi makes it easy and fun to design your own presentations. - Type: Free 30 day trial then prices start from £7 per month - Type: Design - Target: Aimed at all. - Website: [www.prezi.com](http://www.prezi.com){rel=""nofollow""} ### 14) Animoto [Learn more about Animoto](https://animoto.com/){rel=""nofollow""} Create professional video slideshows by turning your photos and video clips into slide shows, quickly and easily. Easy to use and hosted in the clouds you can have access to your projects where ever you go. - Type: Free trial then premium from £7.99 per month - Type: Design - Target: Aimed at all. - Website: [www.animoto.com](http://www.animoto.com){rel=""nofollow""} ### 15) Tinkercad [Learn more about Tinkercad](https://tinkercad.com/){rel=""nofollow""} Tinkercad is a simple online 3D design and 3D printing app for everyone. Tinkercad is used by designers, hobbyists, teachers and kids to make many things such as toys, prototypes, etc. - Type: Free - Type: Design - Target: Aimed at all. - Website: [www.tinkercad.com](http://www.tinkercad.com){rel=""nofollow""} ### 16) iMovie ![](https://s3-eu-west-1.amazonaws.com/synap.ac/blog/Blog/tools/imovie.jpg) iMovie lets you easily turn your videos into movies to make unique presentations and learning tools. You can upload and edit clips from anywhere and add music and effects. - Type: Free for iOS and macOS - Type: Design - Target: Aimed at all - Website: iMovie on iTunes ## Flashcards ### 17) Quizlet [Learn more about Quizlet](https://quizlet.com/){rel=""nofollow""} Simple tools for learning anything, make and practices quizzes and flashcards. 194,597,000 study sets and counting. - Type: $19.99 per year - Type: Flashcards - Target: Aimed at all - Website: [www.quizlet.com](http://www.quizlet.com){rel=""nofollow""} ### 18) Brainscape [Learn more about Brainscape](https://brainscape.com/){rel=""nofollow""} The worlds smartest flash cards learn twice as fast and remember longer with spaced repetition. people can make their own flashcards and use those made by other community members. - Type: Free to use - Type: Flashcards - Target: Aimed at students and teachers as a study tool - Website: [www.brainscape.com](http://www.brainscape.com){rel=""nofollow""} ### 19) Tiny Cards [Learn more about Tiny Cards](https://tinycards.duolingo.com/){rel=""nofollow""} A part of Duolingo, Tinycards is a fun flashcard app that helps you memorise anything for free, forever. Bite-sized lessons are the best way to master anything from Spanish to the periodic table. - Type: Free - Type: Flashcards - Target: Aimed at all. - Website: [www.tinycards.duolingo.com](http://www.tinycards.duolingo.com){rel=""nofollow""} ### 20) Anki [Learn more about Anki](https://apps.ankiweb.net/){rel=""nofollow""} Anki is a program which makes remembering things easy and is more efficient than traditional study methods. Anki aims to reduce the time people spend studying whilst increasing the amount that they learn. - Type: One off payment of £23.99 - Type: Flashcards - Target: Aimed at students. - Website: [www.apps.ankiweb.net](http://www.apps.ankiweb.net){rel=""nofollow""} ### 21) Memrise [Learn more about Memrise](https://memrise.com/){rel=""nofollow""} Many topics including languages, over 200 courses with rich content. Uses science and fun to help to enrich learning and has a community focus. - Type: Free to use and there is a premium offer - Type: Flashcards and Smart learning - Target: Aimed at all - Website: [www.memrise.com](http://www.memrise.com){rel=""nofollow""} ## Forums ### 22) The Student Room [Learn more about The Student Room](https://thestudentroom.co.uk/){rel=""nofollow""} Is the largest student community in the world with 1.8million members and is a space for people to discuss university, jobs and exams. Offers free university application help and revision tools. - Type: Free - Type: Forum - Target: Aimed at all. - Website: [www.thestudentroom.co.uk](http://www.thestudentroom.co.uk){rel=""nofollow""} ### 23) Quora [Learn more about Quora](https://quora.com/){rel=""nofollow""} Quora is an online forum where you can ask pretty much anything and the responses are regulated by the community members. They aim to share and grow the worlds knowledge and help people find the answers to questions that are not easily found online. - Type: Free - Type: Forum - Target: Aimed at all. - Website: [www.quora.com](http://www.quora.com){rel=""nofollow""} ## Games ### 24) My Times Tables [Learn more about My Times Tables](https://mytimestables.org/){rel=""nofollow""} A fun and effective way for kids to learn their time’s tables. Helps children to learn their first 20 times tables in a fun way. - Type: Free and offers in-app purchases - Type: Game - Target: Aimed at children and parents - Website: [www.mytimestables.org](http://www.mytimestables.org){rel=""nofollow""} ### 25) Math Bingo [Learn more about ABCya (Math Bingo)](https://abcya.com/){rel=""nofollow""} A fun and effective way for children to practice their basic numerical skills. Over 1 million players. - Type: £2.99 - Type: Game - Target: Aimed at children - Website: [www.abcya.com](http://www.abcya.com){rel=""nofollow""} ### 26) Lumosity [Learn more about Lumosity](https://lumosity.com/){rel=""nofollow""} 50 million users from around the world. Claim to help improve cognitive function with simple fun games. - Type: Free basic membership then premium and family plans charged monthly from $15 - Type: Games - Target: Aimed at adults - Website: [www.lumosity.com](http://www.lumosity.com){rel=""nofollow""} ### 27) Peak [Learn more about Peak](https://peak.net/){rel=""nofollow""} Games that claim to boost your cognitive function. Specialised daily workouts. - Type: Free to download and premium options available - Type: Games - Target: Aimed at adults. - Website: [www.peak.net](http://www.peak.net){rel=""nofollow""} ### 28) Elevate [Learn more about Elevate](https://elevateapp.com/){rel=""nofollow""} Designed to build communication and analytic skills. The more you train the more you benefit. - Type: Free to download premium options available - Type: Games - Target: Aimed at adults. - Website: [www.elevateapp.com](http://www.elevateapp.com){rel=""nofollow""} ### 29) Cognifit [Learn more about Cognifit](https://cognifit.com/){rel=""nofollow""} Offers a scientifically validated software to precisely measure and train each individual’s cognitive skills. Play a variety of fun games. - Type: Free to download premium options available - Type: Games - Target: Aimed at adults - Website: [www.cognifit.com](http://www.cognifit.com){rel=""nofollow""} ## Languages ### 30) Duolingo [Learn more about Duolingo](https://duolingo.com/){rel=""nofollow""} Gamification of language learning, Read, listen speak available on Android, iOS, Windows. Analyzed how millions of people learn at once to create the most effective educational system and tailor it to each student. - Type: Free or plus is $9.99 per month - Type: Language - Target: Aimed at all - Website: [www.duolingo.com](http://www.duolingo.com){rel=""nofollow""} ### 31) Sign BSL [Learn more about Sign BSL (App Store)](https://itunes.apple.com/gb/app/sign-bsl/id998361466?mt=8){rel=""nofollow""} Easily find and view signs on your mobile device with over 20,000 videos in the video dictionary. Free. - Type: Aimed at all. - Type: Search and compare thousands of words and phrases in British Sign Language - Target: - Website: App store link ## Instructional ### 32) Instructables [Learn more about Instructables](https://instructables.com/){rel=""nofollow""} Instructables is a website specialising in user-created and uploaded DIY projects. Instructables has a tonne of awesome projects for teachers to do with their classes and supports teachers and students by providing free premium membership. - Type: Free for Teachers and student, paid options for individuals - Type: Instructional - Target: Aimed at all. - Website: [www.instructables.com](http://www.instructables.com){rel=""nofollow""} ### 33) wikiHow [Learn more about wikiHow](https://www.wikihow.com/){rel=""nofollow""}wikiHow’s website has loads of tutorials broken down into simple steps to show you how to do anything and it is the worlds most popular how to website. The website aims to create the worlds most useful how to space and show anyone how to do anything. - Type: Free - Type: Instructional - Target: Aimed at all - Website: [www.wikihow.com](http://www.wikihow.com){rel=""nofollow""} ### ## Learning ### 34) Wolfram Alpha [Learn more about Wolfram Alpha](https://wolframalpha.com/){rel=""nofollow""} Wolfram Alpha uses a collection of data and built in algorithms to help people find the knowledge they need to answer questions. Their long term goal is to make all systematic knowledge immediately computable and accessible to everyone by bringing expert level knowledge and capabilities to the broadest range of people spanning all professional and education levels. - Type: Free - Type: Learning - Target: Aimed at all. - Website: [www.wolframalpha.com](http://www.wolframalpha.com){rel=""nofollow""} ### 35) Mavis Beacon [Learn more about Mavis Beacon](https://www.mavisbeaconfree.com/){rel=""nofollow""} Mavis Beacon Teaches Typing is one of the best known typing tutors evermade. Mavis Beacon integrates personalised lessons and games to teach children and adults how to touch type. - Type: Free - Type: Learning - Target: Aimed at all. - Website: [www.mavisbeaconfree.com](http://www.mavisbeaconfree.com){rel=""nofollow""} ### 36) iKnow! [Learn more about iKnow!](https://iknow.education/){rel=""nofollow""} iKnow! is a social learning platform that is built upon a learning engine that is supposed to free users from sorting study materials and help them create effective study plans. iKnow! measures students learning progress over the long term allowing users to set personal goals. - Type: Free - Type: Learning - Target: Aimed at students. - Website: [www.iknow.education](http://www.iknow.education){rel=""nofollow""} ## Learning Management Systems ### 37) Blackboard [Learn more about Blackboard](https://www.blackboard.com/){rel=""nofollow""} Educations partner in change, helping learners, educators, institutions and companies thrive in a complex and changing environment. Innovate best-in-class technologies and services helping institutions drive success. - Type: Detailed pricing not publically available - Type: LMS - Target: Aimed at institutions. - Website: [www.blackboard.com](http://www.blackboard.com){rel=""nofollow""} ### 38) Moodle [Learn more about Moodle](https://moodle.com/){rel=""nofollow""} An open source software offering grade management, attendance management, assessment implementation and lesson planners.management Offers special modules for creating courses. - Type: Operates on the Freemium model - Type: LMS - Target: Aimed at institutions. - Website: [www.moodle.com](http://www.moodle.com){rel=""nofollow""} ### 39) Edmodo [Learn more about Edmodo](https://emodo.com/){rel=""nofollow""} With over 85 million members Edmodo aims to bring education into a 21st-century environment. Communication, collaboration and coaching between students, teachers and parents is enabled through Edmodo.management - Type: Prices vary and are given upon request - Type: LMS - Target: Aimed at institutions. - Website: [www.emodo.com](http://www.emodo.com){rel=""nofollow""} ### 40) Schoology [Learn more about Schoology](https://schoology.com/){rel=""nofollow""} The only online management system that connects all the people, content and systems that fuel education. Easily create objectives- align assessments that are managed from one central location and delivered in the normal course workflow. - Type: Prices available on request - Type: LMS - Target: Aimed at institutions. - Website: [www.schoology.com](http://www.schoology.com){rel=""nofollow""} ## Massive Open Online Courses) (MOOCs) ### 41) Udemy ![](https://s3-eu-west-1.amazonaws.com/synap.ac/blog/Blog/tools/udemy.jpg) Udemy is a global marketplace for learning and teaching online where students are mastering new skills and achieving their goals by learning from an extensive library of over 50,000 courses taught by expert instructors. Udemy provides tools which enable users to create a course, promote it and earn money from tuition charges. - Type: Charges depend - Type: MOOC - Target: Aimed at anyone who wants to learn a new skill for work. - Website: [www.udemy.com](http://www.udemy.com){rel=""nofollow""} ### 42) Coursera [Learn more about Coursera](https://coursera.org/){rel=""nofollow""} Coursera offers courses taught by top instructors from the world’s best universities and educational institutions. Courses include recorded video lectures, auto-graded and peer-reviewed assignments and community discussion forums, when you complete a course you’ll recieve a sharable electronic course certificate. - Type: Open to everyone prices at about $29-$99 per course - Type: MOOC - Target: Aimed at anyone who wants to learn a new skill for work. - Website: [www.coursera.org](http://www.coursera.org){rel=""nofollow""} ### 43) Future Learn [Learn more about FutureLearn](https://futurelearn.com/){rel=""nofollow""} FutureLearn offers a diverse selection of courses from leading universities around the world, which are delivered in one step at a time lessons available on any device where ever you are. Since the launch in 2013 over 6 million people have joined FutureLearn. - Type: Free and premium versions available - Type: MOOC - Target: Aimed at anyone who wants to learn a new skill for work. - Website: [www.futurelearn.com](http://www.futurelearn.com){rel=""nofollow""} ## Music ### 44) Yousician [Learn more about Yousician](https://yousician.com/){rel=""nofollow""} A fun fast way to learn an master the piano, guitar, bass and ukulele. Play the music you want your way with easy to follow courses and tasks. - Type: Free and premium versions available - Type: Music - Target: Aimed at all. - Website: [www.yousician.com](http://www.yousician.com){rel=""nofollow""} ### 45) Andy Guitar [Learn more about Andy Guitar](https://www.andyguitar.co.uk/){rel=""nofollow""} Free online video guitar lessons that cater to a range of abilities from absolute beginners to advanced. Andy Guitar provides are great space for people to learn and improve on their guitar technique and knowledge. - Type: Free - Type: Music - Target: Aimed at all. - Website: [www.andyguitar.co.uk](http://www.andyguitar.co.uk){rel=""nofollow""} ## Organisation ### 46) Black Bullion [Learn more about Black Bullion](https://www.blackbullion.com/){rel=""nofollow""} The learning platform for people who want to be in control of their money and improve their money management skills. Discover the latest FinTech products and unlock rewards by completing your tasks. - Type: Free to use - Type: Financial organisation - Target: Aimed at university students - Website: [www.blackbullion.com](http://www.blackbullion.com){rel=""nofollow""} ### 47) Google Drive [Learn more about Google Drive](https://googledrive.com/){rel=""nofollow""} The perfect way to back up and store homework, class plans and work. Get access to files anywhere through secure cloud storage and file backup of photos vidoes and files. - Type: Free - Type: Organisation - Target: Aimed at all - Website: [www.googledrive.com](http://www.googledrive.com){rel=""nofollow""} ### 48) Dropbox [Learn more about Dropbox](https://dropbox.com/){rel=""nofollow""} Dropbox is a technology company that builds simple, powerful products for people and businesses. Cloud based storage and access. - Type: Free and premium versions available - Type: Organisation - Target: Aimed at all - Website: [www.dropbox.com](http://www.dropbox.com){rel=""nofollow""} ### 49) Exam Countdown A simple way to keep track of exam dates. Counts down to exams helping students effectively plan revision. - Type: Free app - Type: Organisation - Target: Aimed at students. - Website: [www.root38.com](http://www.root38.com){rel=""nofollow""} ### 50) myHomework An app that allows students to manage their school life. Replacing the traditional student planner with a great experience on the students preferred device. - Type: Free - Type: Organisation - Target: Aimed at students - Website: [www.myhomeworkapp.com](http://www.myhomeworkapp.com){rel=""nofollow""} ### 51) Evernote [Learn more about Evernote](https://evernnote.com/){rel=""nofollow""} Evernote is a platform that aims to help you organise your work making sure that across all your devices where ever you are your work is in sync. Designed for notetaking Evernote allows users to create a ‘note’ which can be text or a voice memo, or even handwritten. - Type: Free and premium versions available - Type: Organisation - Target: Aimed at students. - Website: [www.evernnote.com](http://www.evernnote.com){rel=""nofollow""} ### 52) Grade Hound [Learn more about Grade Hound](https://omnigroup.com/){rel=""nofollow""} Grade Hound helps you manage your classes, organise your assignments and track your grades. The planner app makes organisation easier than ever and helps you track grade progressions. - Type: Free - Type: Organisation - Target: Aimed at students and teachers. - Website: [www.omnigroup.com](http://www.omnigroup.com){rel=""nofollow""} ### 53) Wunderlist [Learn more about Wunderlist](https://wunderlist.com/){rel=""nofollow""} Wunderlist helps you to organise and share your to-do lists and sends you reminders for tasks. With Wunderlist you can collaborate with anyone and share project tasks across your team and have access to those lists anywhere. - Type: Free and premium options available - Type: Organisation - Target: Aimed at all. - Website: [www.wunderlist.com](http://www.wunderlist.com){rel=""nofollow""} ### 54) Skitch [Learn more about Skitch](https://evernote.com/products/skitch){rel=""nofollow""} Skitch lets you get your point across with fewer words using annotation, shapes and sketches so that your ideas become a reality faster. Use Skitch to take photos and screen shots and save your sources of inspiration. - Type: Free - Type: Organisation - Target: Aimed at all. - Website: [www.evernote.com/products/skitch](http://www.evernote.com/products/skitch){rel=""nofollow""} ### 55) Highly [Learn more about Highly](https://highly.co/){rel=""nofollow""} Highlight the web to share the important parts. Save and share highlights right as you read and works on most apps and websites making it a great tool for essay writing and research. - Type: Free - Type: Organisation - Target: Aimed at all. - Website: [www.highly.co](http://www.highly.co){rel=""nofollow""} ### 56) Diigo Annotate web pages and PDF’s directly as you browse online with diggo. Organise your links, references and personal input to create a structured research base through Outliner. - Type: Free - Type: Organisation - Target: Aimed at all. - Website: [www.diigo.com](http://www.diigo.com){rel=""nofollow""} ### 57) Pocket [Learn more about Pocket](https://getpocket.com/){rel=""nofollow""} Pocket manages your reading list of articles from the internet so you never miss out on something you want to read. With over 22 million registered users pocket intergrates into more than 1500 app and is available on all major platforms. - Type: Free - Type: Organisation - Target: Aimed at all. - Website: [www.getpocket.com](http://www.getpocket.com){rel=""nofollow""} ### 58) Feedly [Learn more about Feedly](https://feedly.com/){rel=""nofollow""} Feedly is a news aggregator application and is also available as a cloud based service. Feedly offers a place for you to organise, read and share the information you need to stay ahead of the next industry. - Type: Free - Type: Organisation - Target: Aimed at all. - Website: [www.feedly.com](http://www.feedly.com){rel=""nofollow""} ### 59) Kindle [Learn more about Kindle](https://amazon.com/){rel=""nofollow""} The Kindle app and Kindle readers lets you have access to thousands of books at anytime anywhere. Carry all your ebooks with use the amazon store to buy more. - Type: Free - Type: Organisation - Target: Aimed at all. - Website: [www.amazon.com](http://www.amazon.com){rel=""nofollow""} ## Tuition ### 60) Tutorful (formerly known as Tutora) ![](https://s3-eu-west-1.amazonaws.com/synap.ac/blog/Blog/tools/tutora_logo.jpg) Learn anything from a huge selection of tutors or sign up to be a tutor, trusted and safe. Created by Scott Woodley and Mark Hughes who were unable to find a good service for locating tutors. - Type: Take a commission (25%) from the tutors earning - Type: Private Tutors - Target: Aimed at all - Website: [www.tutorful.co.uk](http://www.tutorful.co.uk){rel=""nofollow""} ## Programming ### 61) Hopscotch [Learn more about Hopscotch](https://gethopscotch.com/){rel=""nofollow""} No setup. No typing. No syntax. Just drag blocks and instantly play what you’ve made. With Hopscotch you can make anything you want from your own mini games to beautiful drawings and even minecraft remakes. - Type: Free to download from the app store and monthly subscriptions cost $7.99 - Type: Programing - Target: Aimed at all. - Website: [www.gethopscotch.com](http://www.gethopscotch.com){rel=""nofollow""} ### 62) Mimo [Learn more about Mimo](https://getmimo.com/){rel=""nofollow""} Mimo is an app that teaches computer science in a fun and interactive way. You can learn to code, make apps, build websites all on the go with 1000+ bite-size lessons. - Type: Free and premium versions available - Type: Programming - Target: Aimed at all. - Website: [www.getmimo.com](http://www.getmimo.com){rel=""nofollow""} ### 63) Codeacademy [Learn more about Codecademy](https://codeacademy.com/){rel=""nofollow""} Codeacademy is an online interactive programming platform that offers coding classes in 12 different languages including Python, Java, PHP, SQL etc. Codeacademy makes learning to code fun, rewarding and less intimidating. - Type: Free and premium versions available - Type: Programming - Target: Aimed at all. - Website: [www.codeacademy.com](http://www.codeacademy.com){rel=""nofollow""} ### 64) Code Kingdoms [Learn more about Code Kingdoms](https://codekingdoms.com/){rel=""nofollow""} Code Kingdoms was built for kids with kids, by (big) kids. This is a great platform for getting kids into programming by showing them how to build their own Minecraft mods. - Type: Monthly, yearly and lifetime plans available - Type: Programming - Target: Aimed at children. - Website: [www.codekingdoms.com](http://www.codekingdoms.com){rel=""nofollow""} ### 65) Programarcadegames.com [Learn more about Program Arcade Games](https://programarcadegames.com/){rel=""nofollow""} — This site is used to teach an introductory programming class at Simpson College and is available for free because creator Professor Paul Craven believes that anyone should be able to learn how to program for free and teach someone else. This website is simple and easy to use with fantastic chapters and explanations. - Type: Free - Type: Programming - Target: Aimed at all. - Website: [www.programarcadegames.com](http://www.programarcadegames.com){rel=""nofollow""} ## Mindfulness ### 66) Headspace [Learn more about Headspace](https://headspace.com/){rel=""nofollow""} Studying and teaching can be incredibly stressful and Headspace is a digital service that provides guided meditation sessions and mindfulness training to help people manage their stress. For just 10 minutes a day you can use Headspace to help you unwind, with over 14 million downloads from all over the world Headspace certainly appears to be working for many people. - Type: Free and premium versions available - Type: Mindfulness - Target: Aimed at all. - Website: [www.headspace.com](http://www.headspace.com){rel=""nofollow""} ### 67) Goodreads [Learn more about Goodreads](https://goodreads.com/){rel=""nofollow""} Goodreads is the perfect website for book lovers allowing you to read reviews written by their community members on thousands of books. Goodreads helps you find your next book to get lost in. - Type: Free - Type: Mindfulness - Target: Aimed at all. - Website: [www.goodreads.com](http://www.goodreads.com){rel=""nofollow""} ### 68) Pinterest [Learn more about Pinterest](https://pinterest.com/){rel=""nofollow""} Pinterest is a great way to find new hobbies or learn new ones from sewing, to cooking to woodwork you can find almost anything on this website. Pinterest is also great for students and teachers who are looking for new creative ways to study or teach. - Type: Free - Type: Mindfulness - Target: Aimed at all. - Website: [www.pinterest.com](http://www.pinterest.com){rel=""nofollow""} ### 69) Medium [Learn more about Medium](https://medium.com/){rel=""nofollow""} Medium is a blogging website where you can read and write about anything. Medium taps into the brains of the worlds most insightful writers and storytellers to bring you the smartest topics that matter. Discover teaching and education bloggers to find inspiration during those difficult days. - Type: Free - Type: Mindfulness - Target: Aimed at all. - Website: [www.medium.com](http://www.medium.com){rel=""nofollow""} ### 70) Night Sky [Learn more about Night Sky](https://icandiapps.com/icandiapps){rel=""nofollow""} — A powerful augmented reality personal planetarium. Quickly identifies stars, planets, constellations and satellites. Stargazing is an awesome way to spend an evening and you can learn some amazing things about our place in the universe. - Type: Free and offers in app purchases - Type: Tool - Target: Aimed at all. - Website: [www.icandiapps.com/icandiapps](http://www.icandiapps.com/icandiapps){rel=""nofollow""} ## Tools ### 71) Endnote [Learn more about Endnote](https://endnote.com/){rel=""nofollow""} Reference management software with Synchronise features to keep references organised and easy to find. Synchronise your references between devices. - Type: $115 for students - Type: Tool - Target: Aimed at students - Website: [www.endnote.com](http://www.endnote.com){rel=""nofollow""} ### 72) Chegg [Learn more about Chegg](https://cheg.com/){rel=""nofollow""} — Online textbook rental company that specialises in online textbook rentals, homework help and online tutoring. The name Chegg is a combination of the words chicken and egg based on the founders experience after graduating as it was impossible to get a job without experience and could not get experience without a job. - Type: Prices depend on the service one weekly plan for tutoring costs $15 for 30 minutes - Type: Tool - Target: Aimed at students in high school and university - Website: [www.cheg.com](http://www.cheg.com){rel=""nofollow""} ### 73) Got It Study [Learn more about Got It Study](https://got-it.co/){rel=""nofollow""} Homework help by simply taking a photo of Maths, Physics or Chemistry problems and upload it through their app to get a detailed explanation of the problem. You can get 10 minutes with a subject matter expert for as low as $0.99 or earn credits for solving other peoples homework problems. - Type: Free to download then in app purchases available - Type: Tool - Target: Aimed at Students - Website: [www.got-it.co](http://www.got-it.co){rel=""nofollow""} ### 74) Mindmeister [Learn more about Mindmeister](https://mindmeister.com/){rel=""nofollow""} — Mindmeister is a collaborative mind mapping app that allows its users to visualise their thoughts in the cloud. Using user modeling to visualise information and real time collaboration Mindmeister is a great tool for task management. - Type: Personal £4.99 per month, Professional £8.49 per month - Type: Tool - Target: Aimed at all. - Website: [www.mindmeister.com](http://www.mindmeister.com){rel=""nofollow""} ### 75) Goodreader [Learn more about Goodreader](https://goodreader.com/){rel=""nofollow""} Goodreader is the super-robust PDF reader for iPad, iPhon and iPod touch. It is a professional tool for teachers who want to read and manage files and allows you to easily add annotations to PDF documents which you can access anywhere. - Type: One off payment of $4.99 available on the app store - Type: Tool - Target: Aimed at all. - Website: [www.goodreader.com](http://www.goodreader.com){rel=""nofollow""} ### 76) RefMe [Learn more about RefMe](https://refme.com/){rel=""nofollow""} Now apart of cite this for me, comprehensive guides to reference. Write smarter, plagiarism checker and its available desktop apps iOS and Android, reference any source. - Type: Free, Aimed at higher education - Type: Tool - Target: Aimed at students - Website: [www.refme.com](http://www.refme.com){rel=""nofollow""} ### 77) Mendeley [Learn more about Mendeley](https://mendeley.com/){rel=""nofollow""} A free reference manager and academic social network. Cite as you write keeping your work organised and concise. - Type: Free to download and use - Type: Tool - Target: Aimed at students and teachers - Website: [www.mendeley.com](http://www.mendeley.com){rel=""nofollow""} ### 78) Google Sheets [Learn more about Google Sheets](https://google.com/spreadsheets){rel=""nofollow""} A free cloud-based tool for creating spreadsheets. Sheets has powerful tools for organising, editing and collaborating different types of information. - Type: Free - Type: Tool - Target: Aimed at all. - Website: [www.google.com/spreadsheets](http://www.google.com/spreadsheets){rel=""nofollow""} ### 79) Google Slides [Learn more about Google Slides](https://google.com/slides){rel=""nofollow""} A free cloud-based tool for teachers to use for creating presentations. Slides allows you to collaborate on presentations and access them anywhere. - Type: Free - Type: Tool - Target: Aimed at all. - Website: [www.google.com/slides](http://www.google.com/slides){rel=""nofollow""} ### 80) Grammarly [Learn more about Grammarly](https://grammarly.com/){rel=""nofollow""} Grammarly’s AI-powered products help people communicate more effectively by improving their grammar. Grammarly’s web extension can be used to check essays, messages and documents. - Type: Free and premium versions available - Type: Tool - Target: Aimed at all - Website: [www.grammarly.com](http://www.grammarly.com){rel=""nofollow""} ### 81) Bibliotech [Learn more about Bibliotech](https://bibliotech.education/){rel=""nofollow""} The Spotify of textbooks that provides students and teachers with all the textbooks they need at any time on any device for a small monthly fee. Their search engine runs definitions, diagrams and examples with the aim to help students learn faster than ever before. - Type: From as little as £2.99 per month for students! - Type: Tool - Target: Aimed at students - Website: [www.bibliotech.education](http://www.bibliotech.education){rel=""nofollow""} ### 82) Inkling [Learn more about Inkling](https://inkling.com/){rel=""nofollow""} — Mobile smart content system brings content to life for the deskless worker. Gives teams direct access to the information they need to get their jobs done. - Type: Free trials available then Subscription - Type: Tool - Target: Aimed at Teachers - Website: [www.inkling.com](http://www.inkling.com){rel=""nofollow""} ### 83) Elements [Learn more about Elements (Touch Press)](https://www.touchpressmedia.com/){rel=""nofollow""} A visual exploration not just a reference app. rich and engaging with fantastic 3D images of the elements. - Type: £13.99 one off payment - Type: Tool - Target: Aimed at all. - Website: [www.touchpressmedia.com](http://www.touchpressmedia.com){rel=""nofollow""} ### 84) iTunes U [Learn more about iTunes U](https://itunesu.itunes.apple.com/){rel=""nofollow""} Provides everything an instructor needs to bring the classroom together instructors can build lessons with their own material and lectures and students can follow it and submit work. Teachers can provide the content they want directly to students. - Type: Free - Type: Tool - Target: Aimed at all. - Website: [www.itunesu.itunes.apple.com](http://www.itunesu.itunes.apple.com){rel=""nofollow""} ### 85) Blinkist [Learn more about Blinkist](https://blinkist.com/){rel=""nofollow""} Big ideas in small packages. Offers key insights from 2000+ best selling nonfiction books transformed into powerful packs you can read or listen to in just 15 minutes. - Type: Free 30 day trial and then premium for $79.99 per year - Type: Tool - Target: Aimed at all. - Website: [www.blinkist.com](http://www.blinkist.com){rel=""nofollow""} ## Tools For Medicine ### 86) Teach Me Anatomy [Learn more about Teach Me Anatomy](https://teachmeanatomy.info/){rel=""nofollow""} Containing over 700 vibrant images they offer a comprehensive anatomy encyclopaedia presented in a visually appealing easy to read format. Created by doctors for medical students they aim to bridge the gap between scholarly learning and improved patient care. - Type: $4.99 one off payment - Type: Tools for Medicine - Target: Aimed at Medical Students - Website: [www.teachmeanatomy.info](http://www.teachmeanatomy.info){rel=""nofollow""} ### 87) Visible Body [Learn more about Visible Body](https://visiblebody.com/){rel=""nofollow""} Apps that advance the way students learn and healthcare professionals practice. interactive 3D models perfect for learning or teaching. - Type: Free and premium versions available - Type: Tools for Medicine - Target: Aimed at Medical Students. - Website: [www.visiblebody.com](http://www.visiblebody.com){rel=""nofollow""} ### 88) Touch Surgery [Learn more about Touch Surgery](https://touchsurgery.com/){rel=""nofollow""} Learn, prepare and test on surgical procedues, anytime, anywhere. Train for surgical procedures with touch surgery with the easy to use interactive simulator allows you to practice surgery with a realistic and detailed guide for every step of the way. - Type: Free - Type: Tools for Medicine - Target: Aimed at medics. - Website: [www.touchsurgery.com](http://www.touchsurgery.com){rel=""nofollow""} ### 89) iStethoscope Pro [Learn more about iStethoscope Pro (App Store)](https://itunes.apple.com/gb/app/istethoscope-pro/id322110006?mt=8){rel=""nofollow""} Turns your iPhone into a stethoscope, allowing you to listen to your heartbeat. See your heart wave form or listen to other quiet sounds around you. - Type: available for a one off purchase of £0.99 - Type: Tools for Medicine - Target: Aimed at medics. - Website: App store link ### 90) GeekyMedics [Learn more about Geeky Medics](https://geekymedics.com/){rel=""nofollow""} Geeky Medics is a medical student learning platform that aims to make revision less painful and more productive. They deliver high quality content including video guides that help medics quickly learn clinical techniques. - Type: Free - Type: Tools for Medicine - Target: Aimed at medics. - Website: [www.geekymedics.com](http://www.geekymedics.com){rel=""nofollow""} ### 91) Mediwikis [Learn more about Mediwikis](https://mediwikis.com/){rel=""nofollow""} Mediwikis is a medical revision community by medical students all around the world. Offering exam tips, OSCE guides and information. - Type: Free - Type: Tools for Medicine - Target: Aimed at Medics. - Website: [www.mediwikis.com](http://www.mediwikis.com){rel=""nofollow""} ## Video Lessons ### 92) Ben Lambert [Learn more about Ben Lambert's YouTube channel](https://www.youtube.com/channel/UC3tFZR3eL1bDY8CqZDOQh-w){rel=""nofollow""} — Ben Lambert's channel provides detailed explanations about the majority of undergraduate and graduate courses in econometrics. Short well thought through videos break down complicated statistical concepts into easily digested bites. - Type: Free - Type: Video Lessons - Target: Aimed at students - Website: Ben Lamberts Youtube Channel ### 93) TED [Learn more about TED](https://ted.com/){rel=""nofollow""} Ideas worth spreading, fascinating niche and broad topics from the world’s experts. Everything from space to business to tech. - Type: Free - Type: Videos - Target: Aimed at all - Website: [www.ted.com](http://www.ted.com){rel=""nofollow""} ### 94) Khan Academy [Learn more about Khan Academy](https://www.khanacademy.org/){rel=""nofollow""} — MOOC, for free. For everyone. Forever. Courses and explanations at all levels from a huge range of topics, pause and go at your own pace with expert lecturers and easy to follow videos and explanations. - Type: Free - Type: Videos - Target: Aimed at all - Website: [www.khanacademy.org](http://www.khanacademy.org){rel=""nofollow""} ### 95) Youtube [Learn more about YouTube](https://youtube.com/){rel=""nofollow""} Youtube has thousands of videos to help you relax and learn. Some of the best teachers and speakers upload their content to youtube for people to watch anytime. - Type: Free - Type: Videos - Target: Aimed at all. - Website: [www.youtube.com](http://www.youtube.com){rel=""nofollow""} ## Quizzes ### 96) Gojimo [Learn more about Gojimo](https://gojimo.com/){rel=""nofollow""} UK’s most popular revision app used by ⅓ GCSE and A-Level students 40,000 practice questions available at the app store and online for desktop. Created by a student for Students. - Type: Free to use - Type: Quizzes - Target: Aimed at GCSE, A- Level and perhaps University - Website: [www.gojimo.com](http://www.gojimo.com){rel=""nofollow""} ### 97) KwizzBit [Learn more about KwizzBit](https://www.kwizzbit.com/){rel=""nofollow""} Designed to be mobile live quizzes for entertainment but has an easy clear application to the classroom. Teachers could make quizzes for classes of friends could do it as a revision too. Coming soon to the app store and apple. - Type: N/A - Type: Quizzes - Target: Aimed at all - Website: [www.kwizzbit.com](http://www.kwizzbit.com){rel=""nofollow""} ### 98) Eidetic [Learn more about Eidetic](https://eideticapp.com/){rel=""nofollow""} Eidetic uses spaced repetition to help you memorise anything from phone numbers. Eidetic was nominated for the Evernote platform awards in 2014. - Type: Free and pro is available for £4.99 per year - Type: Quizzes - Target: Aimed at students. - Website: [www.eideticapp.com](http://www.eideticapp.com){rel=""nofollow""} ### 99) Quizalize [Learn more about Quizalize](https://www.quizalize.com/){rel=""nofollow""} Brings classroom differentiation to life and helps teachers boost standardised test scores by 8-10%. Pick from 20,000 topic specific assessments or create your own to use in class to engage with students. - Type: Free and premium versions available - Type: Quizzes - Target: Aimed at teachers. - Website: [www.quizalize.com](http://www.quizalize.com){rel=""nofollow""} ### 100) Synap [Learn more about Synap](https://synap.ac) Our own addition to this list – Synap – is an intelligent online training platform that lets businesses, schools and universities create and curate training content online. Synap is helping students and professionals all around the world prepare for exams and is being used to deliver remote exams. - Type: Paid - Type: Remote exam prep & delivery, online courses and content - Target: Businesses and institutions - Website: synap.ac We hope you’ve enjoyed our ‘Tools for Teachers’ list – if you have any suggestions we’d love to hear them in the comments below! Additional tools: - PDF Pro : Free. PDF editor perfect for editing all sorts of documents from seating charts to handouts. - Swift Polling: A real-time audience polling tool. Although it’s relatively new, it has already gained plenty of ground and is used by many educators to run text and web polls, interactive Q\&As, word clouds, quizzes and more. It allows to instantly collect and visualize your poll results and even embed them in your PowerPoint slideshow. - BitDegree: free & one-time payment courses available. An online educational platform focusing on IT and digital skills for the workplace. BitDegree is the first blockchain powered educational platform, meaning students are able to earn cryptocurrency tokens while they learn. # Top 10 surprising memory facts If you’ve ever marched confidently into a room only to forget why you went there in the first place, then you’ll understand that human memory is full of surprises. We seem to forget important information yet remember thousands of mundane details we’ll never need. Why is this the case? Read on for 10 of the strangest and most surprising facts about your memory. ### 1) There is virtually no limit to the amount of information you can remember Given how much we seem to forget on a daily basis, it may seem strange but it’s completely true that our brains have an essentially unlimited ‘storage capacity’ for learning. A rough calculation by Paul Reber, Professor of Psychology at Northwestern University suggests that the brain can store [2.5 PETABYTES](https://www.scientificamerican.com/article/what-is-the-memory-capacity/?page=2){rel=""nofollow""} of data – that’s 2,500,000 Gigabytes, or 300 years worth of TV. So if we have a virtually unlimited storage capacity, why do we still forget so much? That’s a huge topic certainly worthy of it’s own post, but a lot of evidence suggests that we’re more likely to remember something if we make an active effort to understand it, and [if we encounter it regularly](https://blog.synap.ac/spaced-repetition-what-is-it-and-why-should-students-use-it/){rel=""nofollow""} – as this strengthens the connections between neurons in the brain and makes information easier to recall. > The human brain consists of about one billion neurons. Each neuron forms about 1,000 connections to other neurons, amounting to more than a trillion connections. Neurons combine so that each one helps with many memories at a time, exponentially increasing the brain’s memory storage capacity to something closer to around 2.5 petabytes – Professor Paul Reber, Northwestern University ### 2) … But we can only remember a handful of things in our ‘short term’ memory A large part of the reason we seem to forget so much may well be that, whilst our long term memory is virtually limitless, our short term, or ‘working’ memory has a much, much smaller capacity. The original research into short term memory says we can only remember 5 to 9 pieces of information there at any given time, though more recent experiments suggest it may even be as low as 4! Not convinced? Try it yourself with this [quick experiment](https://psychology.about.com/od/psychologyexperiments/fl/A-Short-Term-Memory-Experiment.htm){rel=""nofollow""}! Study the list of words below for 2 minutes, then (without looking back at them) write down as many words as you can remember. These limits on short term memory explain why ‘cramming’ information just before an exam doesn’t work that well, so one clear strategy to remember more of what you learn is to [space out your studying](https://blog.synap.ac/spaced-repetition-what-is-it-and-why-should-students-use-it/){rel=""nofollow""} so that more information moves from your short term to your long term memory. ### 3) Learning new things produces physical changes in your brain structure It’s easy to think of the brain as a ‘magical box’ where your thoughts, memories and emotions are kept, but when it comes down to it, the brain is a part of your body just like the heart and your muscles. As such, ‘exercising’ your brain in specific ways – whether that’s learning a new skill such as a musical instrument or a new language, or simply learning new things from a book – produces physical changes in its structure. Thanks to modern imaging techniques such as Magnetic Resonance Imaging (MRI), scientists are actually able to visualise these changes before and after ‘learning’ takes place, and have found not only significant increases in activity (measured by blood flow) in specific areas of the brain associated with those activities, but long-lasting structural changes in terms of white and grey matter. The picture to the left demonstrates these changes in the case of video games, but experiments have shown this in a huge variety of endeavours such as [taxi drivers learning new navigation routes](https://www.science20.com/news_articles/mental_maps_routelearning_changes_brain_tissue-158422){rel=""nofollow""} and (especially) during [childhood](https://sharpbrains.com/blog/2008/02/26/brain-plasticity-how-learning-changes-your-brain/){rel=""nofollow""}. ### 4) Being able to access information quickly (i.e. on the Internet) makes you less likely to remember it It’s great being able to access almost any piece of information in a few seconds, and resources such as Google, Wikipedia and YouTube have clearly been major parts of a revolution in how we find information. But studies suggest there is an interesting flip-side to being able to access information so conveniently: if the brain knows it can just access it again so easily, it’s less likely to bother remembering the information itself! > We don’t attempt to store information in our own memory to the same degree that we used to, because we know that the internet knows everything… …One could speculate that this extends to personal memories, as constantly looking at the world through the lens of our smartphone camera may result in us trusting our smartphones to store our memories for us. This way, we pay less attention to life itself and become worse at remembering events from our own lives. – Dr. Maria Wimber, University of Birmingham > The phenomenon has become known as ‘The Google Effect’, and has become part of an on-going debate as to whether the [internet is making us stupid](https://www.independent.co.uk/life-style/gadgets-and-tech/features/google-effect-is-technology-making-us-stupid-10391564.html){rel=""nofollow""}. ### 5) We can remember things that didn’t even happen As time goes on, it can be difficult to know how accurate our memories of an event are – indeed for many of our childhood memories, it can be hard to know for certain whether we’re remembering the firsthand event itself, or are simply recalling a story as told by our parents and from photos or home videos from the time. But this concept has a far scarier implication which has been studied by psychologists. In an experiment, [interviewers were able to convince 70% of people they had committed a crime](https://arstechnica.com/science/2015/01/people-can-be-induced-to-remember-crimes-they-never-committed/){rel=""nofollow""} when in reality they had not. > In these sessions we had some participants recalling incredibly vivid details and re-enacting crimes they never committed – Dr. Julia Shaw, University of Bedfordshire > This has huge implications for our legal system, and how eyewitness testimony is used in court and provides another fascinating insight into how our brain actually works. ### 6) Testing yourself on information is better than simply rehearsing or re-reading it The word ‘test’ is probably up there with ‘public speaking’ in terms of it’s ability to absolutely terrify people. No-one likes tests, and even education professionals are arguing that we are [tested too much](https://news.bbc.co.uk/1/hi/education/7396623.stm){rel=""nofollow""}, and it’s getting in the way of ‘real’ education. Indeed, there’s an often-cited quote in education circles: > You don’t fatten a pig by constantly weighing it > And with the amount of mandatory, national tests students are expected to take today, it’s difficult to argue with. However, research shows that [regular, ‘low-stakes’ testing can actually be incredibly beneficial to our learning](https://www.sciencedaily.com/releases/2011/06/110615171410.htm){rel=""nofollow""}. Rather than constantly being spoon-fed the information by re-reading it in the same book, testing forces us to confront gaps in our knowledge and makes the brain work harder to retrieve a piece of information. In doing so, it actually strengthens those neuronal connections and makes it easier to retrieve in future. The brain in this sense is just like a muscle: you need to exercise it to make it stronger. > For those interested, there is a great paper titled ‘[Ten Benefits of Testing and Their Applications to Educational Practice](https://psych.wustl.edu/memory/Roddy%20article%20PDF){rel=""nofollow""}‘ which highlights various ways in which regular testing can be helpful to our learning. In summary, the ten main points raised by the authors are: - Retrieval aids later retention (the ‘testing effect’) - Testing identifies gaps in knowledge - Testing causes students to learn more from the next learning episode - Testing produces better organisation of knowledge - Testing improves the transfer of knowledge to new contexts - Testing can facilitate retrieval of information that was not tested - Testing improves metacognitive monitoring - Testing prevents interference from prior material when learning new material - Testing provides feedback to instructors - Frequent testing encourages students to study That’s a lot of reasons to start testing yourself on what you’ve learnt right away! ### 7) (Almost) Forgetting something makes you more likely to remember it It turns out that partially forgetting something, and then struggling to remember it is a necessary part of the memory formation process. When we try to remember things, we’re exercising our brain and telling it that ‘this piece of information is important, store it somewhere safe and easily accessible!’. This is a key concept behind the ‘spaced repetition’ technique. Spaced repetition is a study technique whereby pieces of information are re-visited at set intervals in order to strengthen the memory of it. The idea is that you re-visit a piece of information when you’ve *almost* forgotten it, thereby bringing it back to the front of your mind. The process is used in a number of systems including [Anki](https://ankisrs.net/){rel=""nofollow""}, [SuperMemo](https://www.supermemo.com/){rel=""nofollow""} and (our own app!) [Synap](https://www.synap.ac/){rel=""nofollow""}. The ‘forgetting curve’ shows just how quickly we forget information after we’ve learnt it. Regularly reviewing the information through Spaced Repetition can dramatically improve the amount of information we remember For a more in-depth overview of Spaced Repetition, check out our blog post, ‘[What is spaced repetition and why should you use it?](https://blog.synap.ac/spaced-repetition-what-is-it-and-why-should-students-use-it/){rel=""nofollow""}‘. ### 8) Memories start forming in the womb – as early as 4 months into a pregnancy! Known as prenatal or foetal memory, experiments have shown that foetuses can in fact[remember sounds that are played to them](https://www.scientificamerican.com/article/recall-in-utero/){rel=""nofollow""}, supporting many anecdotal claims by mothers that their newly-born children are calmed by certain sounds playing in their environment. In fact, scientists now believe that prenatal memory is crucial in the development of attachment for an infant to it’s mother. ### 9) There is no single place where a given memory lives in the brain; it’s scattered across many different regions Living in The Internet Age, it’s easy to think of our brains as a kind of digital recorder for information which we can turn on and off when we’re reading, listening or watching something. The implied conclusion of this analogy is that the information is stored and packaged neatly in a ‘file’ somewhere in our mind which can then be accessed in the future. Unfortunately, human memory doesn’t work like that. Our brains are not like a video camera – information comes in from the world and is processed in parallel by a variety of different structures which converge and diverge from each other in a myriad of different ways. Our ‘memory’ of something is not a discrete file which can be identified, but a complex mosaic produced by different parts of our brain working in tandem. The brain is an interconnected series of pathways which converge and diverge from each other at many different points [/caption] This is especially true for new memories, where different ‘types’ of information related to the memory are stored in the area of the brain they first arose in – so visual information resides in one area, auditory in another, familiar names go to another and so on. There is a process of [consolidation](https://www.human-memory.net/processes_consolidation.html){rel=""nofollow""} which is crucial in forming long term memories where a memory is condensed and packaged into a more dedicated set of neurones in the brain, though this takes time to develop. ### 10) Emotional intensity prioritises how memories are stored > Emotionally charged events are better remembered – for longer, and with more accuracy – than neutral events –  Dr. John Medina, Brain Rules > The brain processes a huge amount of data every day, so clearly it needs some kind of ‘triage’ system for determining what is important stuff that needs to be remembered, and what can be erased from our memory. One obviously good way of doing this is to prioritise information by it’s emotional intensity. Clearly, things we have a strong emotional reaction to are likely to be more important than ones we barely notice. Whilst there is no precise definition of what constitutes an ’emotional event’, scientifically, one strong correlation is the release of a chemical called Dopamine into the brain. Dr. Medina describes dopamine as being a post-it note for the brain saying ‘REMEMBER THIS!’ and attaching itself to a specific memory. If we are learning in a way that engages us, emotionally, then we are more likely to remember it. This is related to how we can relate the information being processed to our own lives – so if we understand the importance of something, rather than simply trying to memorise a list of facts, then the information will be stored better and for longer. ### Bottom Line Your brain is complicated, fascinating and weird. The facts above are really just the tip of the iceberg, and if you found them interesting I’d highly recommend subscribing to our mailing list for more posts like this, and checking out other great neuroscience and memory blogs such as [IFLScience](https://www.iflscience.com/brain){rel=""nofollow""}, [The Applied Neuroscience Blog](https://appliedneuroscienceblog.com/){rel=""nofollow""} and [About.com’s section on Cognitive Psychology](https://psychology.about.com/od/memory/){rel=""nofollow""}. What do you think, are there any cool ‘brain facts’ you know that weren’t featured here? Let me know in the comments if so! # Transforming MCQ’s with an online exam software ## Introduction In education and professional exams, multiple-choice questions (MCQs) remain one of the most popular and effective assessment tools. However, as institutions and organisations continue to digitise, the method of delivering these assessments is evolving. Paper-based exams, with their logistical challenges and inefficiencies, are being replaced by online exam platforms. If your organisation relies on MCQs, investing in a dedicated online exam software can transform the way you deliver assessments. In this post, we’ll explore what MCQs are, their benefits, and why online exam platform is the ideal choice for administering them. ## What is a multiple-choice question? A [multiple-choice question](https://synap.ac/online-exam-platform/authoring/) consists of a query or problem followed by a list of potential answers, where the candidate selects the correct option from 3+ potential options. Typically, there is one correct answer, although variations such as multiple correct answers or scaled scoring can also be applied. MCQs are especially useful for testing factual knowledge, comprehension, and application. Unlike essays or open-ended questions, MCQs are objective, with a defined correct answer. ![chemkistry-exam-mcq.png](https://synap.ac/cms/chemkistry-exam-mcq.png) ## What are the benefits of multiple-choice questions? With traditional paper-based exams, MCQs are time consuming for educators to distribute materials, manually grade and can also encounter human error with grading. Online exam software resolves these challenges by enabling MCQs to be created, delivered, and automatically graded. This modern approach streamlines the assessment process while introducing a range of benefits: - Efficient assessment of knowledge: A MCQ exam software allow for the evaluation of a wide range of topics in a short period. In paper-based exams, creating and grading MCQs manually can be time-intensive and prone to human error. Online exam platforms automate grading, ensuring speed and accuracy. This not only saves time but also provides immediate feedback to candidates, enhancing their learning experience. - Enhanced features: Online platforms offer flexibility to include interactive elements such as multimedia options, shuffling answers to prevent cheating, and custom scoring systems like score by choice, which are difficult or impossible to achieve with paper-based methods. - Objective evaluation: One of the key strengths of MCQs is their objectivity. Traditional methods can still introduce bias if answers are misread or scoring guidelines are inconsistently applied. An online exam software eliminates these risks with standardised scoring and clear answer key mapping. Advanced analytics can also identify patterns in candidate responses, helping educators refine their assessments. - Scalability: MCQs are scalable, making them ideal for large-scale assessments. Paper-based exams require printing, distribution, and physical collection of answer sheets, which can become logistically overwhelming for large groups. [Online assessment platforms](https://synap.ac/blog/delivering-online-exams-a-comprehensive-guide/) can accommodate thousands of candidates simultaneously, with no need for physical materials. [Remote proctoring options](https://synap.ac/online-exam-platform/proctoring/) also allow assessments to be conducted globally, further expanding reach. ![mcq-single-correct-score-by-choice.png](https://synap.ac/cms/mcq-single-correct-score-by-choice.png) ## Why deliver multiple-choice questions on an online exam software? Switching to online exam software brings a host of advantages that address the challenges of traditional paper-based methods. - Simplified logistics: Paper-based exams involve printing, transporting materials, and managing completed answer sheets, all of which are costly and time-consuming. Online exam software removes these hassles by allowing exams to be created, distributed, and completed digitally, saving time and cutting costs. - Automatic grading and analytics: Grading paper-based MCQs takes time and can lead to errors. Online platforms provide instant, accurate automatic grading along with detailed analytics to identify trends and areas for improvement. - Enhanced security: Paper exams are prone to leaks and tampering. An online assessment platforms offers secure features such as encrypted question banks, randomised questions, and proctoring options to ensure integrity. - Flexibility for candidates: Paper exams often require travel and fixed schedules, which can be inconvenient. Online exams let candidates take assessments remotely, offering convenience and accessibility, especially useful for working professionals or international participants. ![chemistry-question-results.png](https://synap.ac/cms/chemistry-question-results.png) ## Tips and best practices for writing multiple-choice questions Crafting effective multiple-choice questions requires careful thought to ensure they accurately measure knowledge and skills. Follow these best practices to make your questions clear, fair, and impactful: - Start with a clear objective: Base each question on a specific learning outcome. This ensures the question aligns with your assessment goals. - Focus the question (Stem): Use clear and concise language for the stem, avoiding unnecessary details or ambiguity. Make it a direct question or a complete statement for clarity. - Design balanced options: Ensure all answer choices are similar in length, style, and complexity. Avoid making the correct answer stand out, such as making this option longer than the incorrect options. - Avoid tricks: Use straightforward language and avoid misleading phrasing. For example, avoid using “Which of the following options is NOT the correct answer”. Focus on assessing knowledge, not catching candidates off guard. - Keep it relevant: Make sure each question tests material that is important and covered in the course or learning material. - Limit options to 3-5: Too many choices can confuse candidates and dilute the focus of the question. - Eliminate bias: Avoid cultural or gender-specific language, and ensure all candidates have equal chances of understanding the question. By following these tips, you can create MCQs that are both efficient and effective in measuring candidate performance. ## Conclusion Multiple-choice questions have long been a cornerstone of assessments, but the limitations of traditional paper-based methods can no longer keep pace with the needs of modern education and professional examinations. An online exam software not only addresses these pain points but also enhances the overall assessment experience. ## Discover how Synap can help to streamline your online exams Explore how Synap’s can help make delivering online exams easy with a tailored demo and 14-day free trial. ### References 1. The University of Texas at Austin, (2019) n.d. Multiple-choice questions. Available at: {rel=""nofollow""} # Switching from paper-based testing to online exams ## Introduction Traditionally, paper-based exams have been the cornerstone of assessment in educational and professional settings. However, as technology continues to evolve, the landscape of examinations is undergoing a profound transformation. The advent of [online exam platforms](https://synap.ac/solutions/online-exam-platform/) welcomes a new era, marked by automation, scalability, and flexibility, transforming the way exams are administered and experienced. Join us as we examine the key differences between paper-based and online exams, and uncover the benefits and efficiencies afforded by digital testing solutions in the modern era. ## 1. Creating exams ### Paper exams \*\*Gathering questions: \*\*Creating exam papers for in-person assessments can be a challenge due to the multitude of educators holding different question sets. This challenge is further compounded by the diverse formats in which questions are stored—some may be in Word documents, while others are in PDFs. \*\*Resource-intensive printing: \*\*After compiling the exam questions, the resource-heavy process of printing exam papers for every candidate ensues. This not only consumes a significant amount of paper, but also contributes to environmental concerns regarding paper waste. \*\*Logistical nightmare of updates: \*\*The complexity of exam creation deepens when updates to questions are required, transforming the process into a logistical nightmare. Coordinating updates across different question sets and formats poses significant challenges for exam administrators. !\[Printing exam papers-1.Printing exam papers]\(/cms/Printing exam papers-1.Printing exam papers) ### Online exams \*\*Streamline question storage: \*\*The transition to an [online exam platform](https://synap.ac/solutions/online-exam-platform/) presents a solution by unifying the question format and providing a structured environment for exam creation, streamlining the process and enhancing efficiency. If exam questions exist in PDF or Word format, most online exam platforms offer a user-friendly [question editor](https://synap.ac/docs/quizzes/creating-a-quiz#step-2-adding-questions){rel=""nofollow""}. This simplifies the transfer process through a straightforward copy-and-paste method, ensuring seamless integration of diverse question formats. \*\*Efficiency of question editor tool: \*\*A user-friendly question editor tool allows educators to easily create new questions, add them to the question bank, duplicate existing questions, and export questions for external work, enhancing efficiency and productivity. \*\*Bulk uploading of questions: \*\*For those with questions stored in a spreadsheet or CSV format, the transition to online exams becomes even smoother. Robust exam platforms can support [mass uploading of questions](https://synap.ac/docs/quizzes/importing-and-exporting){rel=""nofollow""}, saving time and ensuring a quick and efficient transfer of question content to the online environment. !\[Creating a question]\(/cms/Creating a question) ## 2. Scheduling exams ### Paper exams \*\*Logistical realities: \*\*In the realm of face-to-face exams, logistics often reign supreme. These assessments typically unfold on a designated day, within a specific timeframe, and within the confines of a testing centre or room, often overseen by an in-person proctor. The process demands significant administrative efforts to secure venues, arrange proctoring, and coordinate with candidates. \*\*Limited flexibility: \*\*While some flexibility may be extended to candidates regarding exam times, the option for complete flexibility when choosing specific dates and times are often constrained. This limitation stems from the labour-intensive nature of scheduling for exam administrators and proctors. \*\*Travel commitments: \*\*In-person exams entail substantial travel commitments for candidates, who must carve out time for commuting to and from the testing venue. Particularly for high-stakes certification exams, candidates may find themselves traversing cities, states, or even countries, entailing meticulous travel arrangements and considerable time investment. ![students-sitting-exam-in-hall.jpg](https://synap.ac/cms/students-sitting-exam-in-hall.jpg) ### Online exams \*\*Scalability and flexibility: \*\*Embracing an online examination platform brings forth a paradigm shift in scalability and flexibility. While the synchronous completion of exams remains a hallmark feature, the online environment offers unparalleled scaling capacity, unbound by physical venue limitations. With the click of a button, a robust testing platform can seamlessly accommodate thousands of candidates, all commencing their exams simultaneously. \*\*Enhanced scheduling options: \*\*The flexibility of scheduling reaches new heights with online exams. By setting specific [windows of exam availability](https://synap.ac/docs/exams/create-and-manage-exams/5.-share/schedule#fixed-date-range-exams){rel=""nofollow""}, candidates gain the liberty to choose their preferred testing time, whether at 1am or 1pm, they can take the exam at their convenience. \*\*Greater convenience: \*\*Online exams provide numerous benefits for candidates, especially in terms of remote accessibility. Candidates can take exams from their own homes, cutting out the need to travel to a testing location. This saves time, transportation costs, and reduces the stress associated with commuting. Additionally, being in a familiar and relaxed environment can help alleviate exam nerves, enabling candidates to perform better. Overall, online exams create a more comfortable and accommodating testing experience for candidates. ## 3. Grading exams ### Paper exams \*\*Manual grading: \*\*With traditional paper-based exams, grading is predominantly a manual process. Educators spend numerous hours meticulously reviewing and assessing each response, resulting in a laborious and time-consuming task. \*\*Educator frustrations: \*\*The workload associated with the repetitive nature of manually grading paper exams can take a toll on educators, leading to feelings of frustration and dissatisfaction. Educators often express a desire to allocate more time to their primary role of teaching, rather than spending countless hours on administrative tasks such as grading exams. ![marking-papers.jpg](https://synap.ac/cms/marking-papers.jpg) ### Online exams \*\*Streamlined grading: \*\*The transition to online exams revolutionises the grading process, offering a streamlined and efficient approach. Automatic marking of multiple-choice, fill-in-the-blank, dropdown, and [other question types](https://synap.ac/docs/quizzes/creating-a-quiz/question-types){rel=""nofollow""}, significantly reduces the grading workload. Educators also benefit from marking dashboards that facilitate the coordination of marking written responses and essays, enhancing efficiency further. \*\*Enhanced focus on teaching: \*\*By saving educators a substantial amount of time on grading, online assessments afford them the opportunity to allocate more time toward teaching and engaging with candidates, thereby enriching the educational experience. The shift to online exams not only modernises the grading process, but also enables educators to reclaim valuable time to provide a more impactful educational experience. !\[Marking dashboard]\(/cms/Marking dashboard) ## 4. Exam security ### Paper exams \*\*In-person proctoring: \*\*With paper-based exams conducted in a face-to-face setting, security is often ensured through in-person proctors, who typically are internal staff member. A human proctor may walk around the room to monitor candidates and deter cheating behaviours. \*\*Cost and availability: \*\*In-person proctoring can be quite costly, as it involves hiring and training human proctors. For proctors who are internal staff, it also involves reallocating the individuals from their regular business duties, disrupting workflow and productivity. Additionally, it is limited by the availability of proctors, especially during busy work periods. These factors contribute to increased administrative overhead and resource allocation. \*\*Limited scalability: \*\*The effectiveness of in-person proctoring is restricted by the proctor's capacity to monitor a limited number of candidates simultaneously. This limitation can impact the scalability of exam security, particularly for large cohorts. ### Online exams \*\*Rise of remote proctoring: \*\*Online exams have witnessed the emergence of remote [proctoring technologies](https://synap.ac/blog/proctoring-online-exams-top-5-benefits/), ensuring secure monitoring through video or screenshot recording. This method enables continuous surveillance of candidates from remote locations. \*\*Lockdown browser functionality: \*\*To prevent unauthorised access and cheating, [online proctoring](https://synap.ac/online-exam-platform/proctoring/) solutions often incorporate lockdown browser functionality. This feature restricts candidates from accessing other browsers, using desktop applications, or attaching second monitors during the exam session. \*\*Integration of artificial intelligence: \*\*The use of artificial intelligence further enhances security by automatically detecting cheating behaviours, such as use of mobile devices, plagiarism, or unauthorised assistance from others. \*\*Enhanced scalability: \*\*The integration of on-demand, remote proctoring ensures exam integrity round the clock for global test takers. With proctors available 24/7, monitoring exams becomes a seamless endeavour, enhancing the overall proctoring efficiency and accessibility of the examination experience. This flexibility eliminates geographical barriers and time constraints associated with in-person proctoring, facilitating seamless exam administration on a larger scale. !\[Synoptic breach detected]\(/cms/Synoptic breach detected) ## 5. Static and dynamic exam formats ### Paper exams **Static exam papers:** With paper examinations, candidates typically face a standardised set of questions presented in a fixed order, constituting what is known as static exams. This format ensures consistency across test-takers and simplifies the process for manually administering the exam. \*\*Introduction of variations: \*\*Occasionally, organisations may introduce a limited number of variations to the exam paper, which are rotated between test takers to enhance fairness and prevent cheating. While variations add an extra layer of security, they also introduce complexities in exam administration. Exam administrators must carefully manage and track the distribution of variation sets to ensure equitable treatment of all candidates. ### Online exams \*\*Preserving familiarity: \*\*The transition to an online testing system maintains the option to deliver [static exams](https://synap.ac/docs/exams/exams-vs-quizzes#static-exams){rel=""nofollow""} and incorporate variations, ensuring continuity with familiar practices from paper-based exams. \*\*Versatility with dynamic exams: \*\*A sophisticated online exam platform can introduce a revolutionary approach to exam authoring that transcends the constraints of traditional in-person exams. Administrators can embrace the innovation of [dynamic exams](https://synap.ac/docs/exams/create-and-manage-exams/creating-an-exam#type){rel=""nofollow""}, where questions are randomly generated from an extensive question bank using predefined logic. For example, a set of 10 questions tagged with 'Biology' and 'Easy' can be randomly selected for each candidate, ensuring that each test-taker receives a unique set of questions, while adhering to the same underlying logic. \*\*Scalable dynamic exams: \*\*This dynamic approach not only adds an element of fairness, but also enables exam administrators to effortlessly generate thousands of unique exams in a matter of minutes, an approach that is extremely difficult to administer for paper-based exams. !\[Dynamic exams]\(/cms/Dynamic exams) ## 6. Issuing exam retakes ### Paper exams **Manual retake processes:** For in-person, paper-based exams, the process of issuing retakes is predominantly manual. When candidates fail an exam, retakes are administered through a labour-intensive process. This often involves significant administrative effort and coordination to arrange for retake opportunities. **Delayed retake opportunities:** Immediate retakes are often unfeasible for face-to-face exams as exam papers need to be manually marked, delaying the issuance of retake opportunities. This delay can prolong the time it takes for candidates to attempt a reevaluation of their performance. **Administrative overhead:** Exam administrators must manually identify failed candidates, determine specific exam dates for retakes, and engage in back-and-forth communication with candidates to finalise arrangements. This administrative overhead adds to the complexity and time required for managing retake processes. ### Online exams **Automated retake workflows:** A good online assessment platform can offer a range of automated workflows, streamlining the process of [issuing retakes](https://synap.ac/docs/exams/create-and-manage-exams/3.-configure/resits){rel=""nofollow""}. Automated systems handle many aspects of retake administration, reducing the need for manual intervention and streamlining the overall process. **Swift policy configuration:** Retake policies can be configured swiftly with an online exam platform, with exam administrators having the flexibility to determine retake schedules, and the number of allowed retakes. This flexibility enables administrators to tailor retake policies to meet the specific needs of their organisation. **Immediate access to retakes:** Upon failing an exam, candidates can receive immediate notification and, if applicable, access to retake opportunities on an online exam platform. This enables candidates to promptly attempt a reattempt of their test without unnecessary delays. **Future retake scheduling:** Alternatively, an online testing platform can facilitate the automatic scheduling of retakes for the future. This provides candidates with ample time to prepare by reviewing course content, developing their knowledge further, or arranging 1-to-1’s with educators. **Automated communication:** Instructions for retakes, including details about scheduling, procedures, and guidelines, can be automatically generated and communicated via email with an online exam platform. This automated communication enhances efficiency and ensures that candidates receive timely and relevant information about retake opportunities. !\[Automating retakes]\(/cms/Automating retakes) ## 7. Awarding certificates ### Paper exams \*\*Delayed certificate processing: \*\*In the realm of paper-based exams, the issuance of certificates to successful candidates is often subject to delays, due to the reliance on manual marking processes. This dependency on human intervention prolongs the time it takes for candidates to receive their credentials. \*\*Logistical hurdles: \*\*Following the completion of exams, the process often entails forwarding candidate information to a certificate printing service, introducing logistical complexities and potential errors in data transfer. \*\*Time and cost: \*\*Printing and postage expenses add both time and monetary costs to the certificate issuance process, contributing to prolonged processing times and increased administrative burden. \*\*Environmental impact: \*\*The reliance on paper copies for certificates not only adds to the administrative workload, but also poses environmental concerns, as it contributes to high usage of paper and resource consumption. \*\*Extended waiting period: \*\*Candidates are often left waiting for weeks or even months to receive their certificates, causing frustration, and impeding their ability to utilise their credentials for career advancement or further education. ### Online exams \*\*Efficient automation: \*\*A sophisticated online testing platform transforms the certificate issuance process by enabling efficient automation. Exam administrators can set up the [certificate issuance process](https://synap.ac/docs/exams/create-and-manage-exams/3.-configure/certificates){rel=""nofollow""} in a matter of minutes, streamlining the workflow for thousands of candidates simultaneously. \*\*Immediate certificate delivery: \*\*Branded or custom certificates can be instantly generated and issued to successful candidates upon successfully passing an online exam. This immediate delivery enhances the sense of accomplishment and satisfaction for candidates, providing instant recognition of their achievements. \*\*Enhanced candidate experience: \*\*The immediate receipt of certificates significantly enhances the candidate experience, fostering a positive impression of the examination process and the issuing institution. \*\*Convenient access: \*\*Candidates can conveniently access their certificates digitally, allowing for easy download and printing, if required. This flexibility ensures that candidates have quick access to their credentials whenever required. \*\*Social sharing: \*\*The digital nature of online certificates facilitates effortless sharing via a [QR code](https://synap.ac/docs/exams/create-and-manage-exams/3.-configure/certificates#verification-qr-code){rel=""nofollow""} or on professional networking platforms such as LinkedIn, enhancing visibility and recognition within professional networks and facilitating career advancement opportunities. !\[Certificate verification page]\(/cms/Certificate verification page) ## 8. Accessibility for exams ### In-person exams \*\*Administrative overhead: \*\*Managing accommodations such as extra time or modifications to the exam paper entails a significant amount of administrative overhead. Exam administrators must meticulously track and allocate resources to ensure equitable treatment of all candidates. \*\*Distractions in testing venues: \*\*Conducting exams in a physical testing venue, particularly for candidates requiring extra time, can pose challenges. The presence of other candidates completing their exams and leaving the venue simultaneously can create distractions and disrupt the testing environment. \*\*Social stigma: \*\*Candidates who receive accommodations may experience feelings of embarrassment or self-consciousness, as they may feel singled out from the majority of test-takers in the exam venue. \*\*Segregation of candidates: \*\*In some cases, candidates with additional needs are held in separate venues from other candidates, potentially leading to feelings of isolation or stigma. ### Online Exams \*\*Built-in accessibility features: \*\*A modern, remote exam platform is designed with integrated [accessibility tools](https://synap.ac/blog/inclusive-and-accessible-online-exams/), enhancing the inclusivity and user-friendliness of the testing interface. These features cater to diverse needs and ensure equitable access to assessments. Examples of such tools include provision for additional time allocation, customisable font size options for exam papers, and compatibility with screen readers, enabling candidates with varying abilities to navigate and engage with the exam content effectively. \*\*Comfort and focus: \*\*Taking exams in the comfort of their own homes allows candidates to minimise distractions and focus more effectively on their assessment, particularly if they require extra time or accommodations. \*\*Reduced social stigma: \*\*By eliminating the physical presence of other candidates, online exams help reduce the potential for embarrassment or stigma associated with receiving accommodations. This fosters a more empowering and inclusive testing environment for all candidates. ## Conclusion Delivering exams on paper compared to online presents distinct differences in logistics, efficiency, and overall experience. Paper-based exams often involve manual processes for creation, distribution, and grading, leading to significant administrative burdens for administrators and educators. In contrast, online exams leverage automation via a digital platform to streamline processes, offering greater convenience, scalability, and flexibility. With online exams, educators can create, administer, and grade exams efficiently, while candidates benefit from remote access, immediate feedback, and enhanced accessibility features. Overall, the transition from paper-based to online exams represents a shift towards a more efficient and user-friendly examination experience. # Transform tutoring with an online exam prep platform In today’s fast-paced educational environment, both students and tutoring companies face unique challenges that demand innovative solutions. For students, the pressure to perform well in exams can be overwhelming, often compounded by ineffective study methods and lack of personalised support. Tutoring companies, on the other hand, strive to deliver tailored educational experiences but frequently encounter limitations in tracking progress and time-consuming grading processes. Enter the [online exam prep platform](https://synap.ac/use-case/exam-preparation/) - a revolutionary tool designed to address these pain points with advanced features and benefits. This blog post will explore how these platforms can transform tutoring by enhancing personalised learning, improving assessment accuracy, reducing educator workload, and providing comprehensive progress tracking. ## Unlocking potential with dynamic question banks Dynamic question banks can transform your tutoring services by enabling students to [generate their own practice attempts](https://synap.ac/docs/collections/creating-collections/configure-collections#generated-attempts){rel=""nofollow""} based on specific question categories. This feature ensures that students have access to fresh, varied content, keeping them engaged and motivated. By allowing students to tailor their practice to specific topics, dynamic question banks help them focus on the areas they want, boosting confidence and performance. These dynamic question tools sit at the heart of Synap’s [authoring features](https://synap.ac/online-exam-platform/authoring/), making it easy to build and manage large-scale exam prep content. For tutoring companies, this feature significantly reduces the time and effort spent on creating multiple tests. Instead of constantly curating new materials, you can develop a comprehensive set of questions that students can use to create their own tests. This not only streamlines your administrative workload but also enhances the personalised learning experience you offer, ultimately maximising student success and making your services more efficient and effective. !\[learning.synap.ac\_study(Macbook Pro 13\_) (1).png]\(/cms/learning.synap.ac\_study(Macbook Pro 13\_) (1).png) ## A data driven approach to personalised learning Understanding student progress and identifying areas for improvement are common challenges in education. Students often struggle with not knowing how they are progressing or which areas they need help in, while tutoring companies face the time-consuming task of manually pinpointing student weaknesses and addressing them within limited tutoring sessions. Online exam platforms offer a solution through advanced analytics that examine [individual student performance data](https://synap.ac/docs/exams/create-and-manage-exams/3.-configure/results#individual-metrics){rel=""nofollow""}, such as average scores by subject, time spent on questions, and engagement levels. Tutors can use these automated insights to identify weak areas and dedicate sessions to those specific topics. For example, if a student spends too much time on certain questions, it indicates a need for better time management skills, while insufficient time spent might reveal knowledge gaps. Students benefit from this feature by gaining a clear understanding of their progress and areas needing improvement. Additionally, tutors can adjust their teaching materials based on common weak areas, ensuring better preparation for exams. !\[practice.law\.ac.uk\_portal-dashboard\_user\_yXpZvDCVSb\_insights\_\_st=r\_3c8e14ec8ce590769260b1cb4381510a108f24e586513d5c99bf652b156f1d42(Macbook Pro 13\_).png]\(/cms/practice.law\.ac.uk\_portal-dashboard\_user\_yXpZvDCVSb\_insights\_\_st=r\_3c8e14ec8ce590769260b1cb4381510a108f24e586513d5c99bf652b156f1d42(Macbook Pro 13\_).png) ## Tailoring practice with adaptive assessments Traditional paper assessments are useful but may struggle to fully gauge a student's diverse skill set. Adaptive online assessments offer a solution by dynamically adjusting question difficulty based on student responses, providing a more nuanced understanding of their knowledge. This feature not only saves time for tutoring companies by eliminating the need for multiple exam setups, but also allows for more targeted teaching strategies. Adaptive assessments can be seamlessly integrated into the tutoring process, offering insights at key stages of the learning journey. They serve as a diagnostic tool, helping tutors gauge initial proficiency levels and tailor study plans accordingly. As tutoring progresses, periodic adaptive assessments track student growth, identify emerging challenges, and ensure content remains appropriately challenging. Tutors benefit from streamlined administration and enhanced insight into student progress, enabling them to adjust teaching approaches and group students effectively based on skill level. For students, adaptive assessments provide a more personalised learning experience, engaging them with content tailored to their abilities and minimising frustration from overly difficult questions. [Research](https://scholarworks.umb.edu/cgi/viewcontent.cgi?article=1062&context=ciee){rel=""nofollow""} shows that students who complete low-stakes adaptive assessments tend to outperform their peers on exams, suggesting the potential for improved student outcomes with minimal effort from both instructors and students. ## Immediate learning feedback One of the most significant advantages of online exam platforms is the ability to provide [instant feedback](https://synap.ac/docs/quizzes/creating-a-quiz/quiz-experience#allowed-modes){rel=""nofollow""} - a core part of Synap’s [grading and analytics tools.](https://synap.ac/online-exam-platform/grading/) It offers students quick insights into their progress, providing a sense of independence in their learning journey. Instead of waiting anxiously for educators to provide manual feedback on assessments, students can now spot areas they need to improve on immediately, encouraging them to continuously refine their understanding. This integration of instant and automated feedback not only empowers students, but also simplifies operations for tutoring companies. By automating grading processes, this saved time empowers tutors to focus more on creating engaging learning experiences. Through interactive practice tests with detailed explanations and additional resources, students gain access to valuable learning support, helping them expand their knowledge and skills. !\[learning.synap.ac\_quiz\_a\_qdTYgpCMU4y(Macbook Pro 13\_).png]\(/cms/learning.synap.ac\_quiz\_a\_qdTYgpCMU4y(Macbook Pro 13\_).png) ## Mobile learning Mobile learning provides students with the flexibility and convenience to access educational resources on the go. With [mobile learning](https://synap.ac/docs/integrations/synap-mobile-apps){rel=""nofollow""}, students can tap into a vast array of study materials anytime and anywhere, fitting learning seamlessly into their busy schedules. This approach empowers students to take short quizzes while commuting, listen to audio lessons during their daily routines, and watch video tutorials during free moments. Push notifications serve as reminders for upcoming quizzes or study sessions, promoting [spaced learning](https://synap.ac/docs/using-synap/synap-students#spaced-learning){rel=""nofollow""} by prompting students to revisit key concepts at strategic intervals. This not only reinforces learning but also promotes long-term retention. For tutoring companies, mobile learning addresses the challenge of engaging students outside the traditional classroom setting and accommodates those without access to laptops. It enables increased student engagement, better retention, and improved learning outcomes. By offering mobile-friendly features, tutoring companies can appeal to a broader audience, including students with hectic schedules. Additionally, mobile learning allows for scalability without the need for extensive physical infrastructure, setting companies apart in a competitive market. This comprehensive mobile learning experience enriches the educational journey, making learning more effective and enjoyable for students. ## Boosting exam confidence with habits and tools Utilising digital tools with online exam platforms significantly enhances students' confidence and performance. Features like [bookmarking](https://synap.ac/docs/whats-new/big-features/bookmarking){rel=""nofollow""}, highlighting, and [integrated notepads](https://synap.ac/docs/whats-new/big-features/notepad-on-attempts){rel=""nofollow""} help students manage study materials effectively, reducing test anxiety and improving performance according to research. !\[learning.synap.ac\_quiz\_a\_LRj0XWAAIe8(Macbook Pro 13\_).png]\(/cms/learning.synap.ac\_quiz\_a\_LRj0XWAAIe8(Macbook Pro 13\_).png) These tools allow students to bookmark difficult questions, colour-code key content, and use an integrated notepad during tests, reducing stress, improving organisation, and enhancing efficiency, thereby making testing more accessible and manageable. For tutoring companies, these tools provide multiple benefits: they eliminate the need for physical supplies, save time by reducing the burden of managing study aids, and boost student engagement and exam confidence. Additionally, digital solutions make it easier to scale services, enabling tutoring companies to manage more students effectively and deliver a great educational experience. By [encouraging good study habits](https://psycnet.apa.org/record/1980-22089-001){rel=""nofollow""} such as note taking and test preparation, tutoring companies can empower students to achieve better outcomes. ## Engaging students with multimedia-rich courses Engaging students in the learning process and accommodating diverse learning styles is key to academic success. Traditional learning and exam preparation methods can often become boring for students, particularly when presented in a repetitive format. By using a wider range of multimedia elements in [courses](https://synap.ac/docs/courses/course-builder){rel=""nofollow""}, from [videos](https://synap.ac/docs/getting-started/content-management/uploading-content){rel=""nofollow""} and audio recordings to [presentations](https://synap.ac/docs/getting-started/content-management/uploading-content/embed-presentations){rel=""nofollow""} and interactive quizzes, tutoring companies can [enrich the learning environment](https://learnzone.loucoll.ac.uk/sportres/Research/Published%20articles/Online%20lectures/Maier%20\(2008\)%20-%20Articulate.pdf){rel=""nofollow""} and cater to individual preferences. For students, this means access to a range of resources tailored to their unique learning preferences, whether visual, auditory, or kinaesthetic. Engaging pre-recorded videos and dynamic animated explainers offer greater insights into more complex concepts, while podcasts and audio lessons provide flexibility for mobile learning. Interactive quizzes and games inject an element of fun into learning, promoting active participation and deepened understanding. Tutoring companies benefit from increased student engagement, satisfaction, and better learning results. By using a mix of teaching methods, you can make learning more interesting and effective, capturing students' attention and delivering great outcomes. !\[learning.synap.ac\_assignment\_utVH6nEsRha\_scorm-redirect=6eIGUJBJqLR(Macbook Pro 13\_) (1).png]\(/cms/learning.synap.ac\_assignment\_utVH6nEsRha\_scorm-redirect=6eIGUJBJqLR(Macbook Pro 13\_) (1).png) ## Embracing technology for student success Incorporating the features of online assessment platforms can transform the tutoring experience by offering personalised learning, adaptive assessments, interactive content delivery, and comprehensive progress tracking. These technologies address common challenges faced by both students and tutoring companies, such as maintaining engagement, catering to diverse learning styles, and efficiently tracking progress. By embracing these innovative solutions, tutoring companies can provide a more engaging, effective, and enjoyable learning experience, ultimately enhancing student satisfaction and improving academic outcomes. ## Embrace innovative tutoring solutions Ready to revolutionise your tutoring service? [Reach out to our team](https://synap.ac/book-a-demo/) today for a personalised demo and free trial. ### References 1. Higher Education Commission, Pakistan. "Higher Education Pakistan." Journal of Research in Religious Education, 1, no. 1 (n.d.): 1-15. {rel=""nofollow""}. 2. Rogers, D., Feller, A., Grecu, L., & Gurzau, R. "A Multidimensional Model of Social Presence in Online Collaborative Learning Environments." BMC Medical Education 18, no. 1 (2018): 1-14. {rel=""nofollow""}. 3. Rudnick, A. "Immigration and Education: The Crisis and the Opportunities." Critical Issues in Education (2008). {rel=""nofollow""}. 4. Maier, C. "Articulate.pdf." LearnZone (2008). {rel=""nofollow""} articles/Online lectures/Maier (2008) - Articulate.pdf. # Types of assessment in education: Formative, summative, diagnostic and more Assessment is a cornerstone of effective teaching and learning. It’s how educators measure what students know, understand, and can do, and how learners receive feedback that supports their progress. Understanding the different types of assessment is essential for educators aiming to improve outcomes, adapt their teaching strategies, and meet individual learning needs. Each form of assessment serves a distinct purpose and contributes to a more complete picture of student progress and achievement. In this guide, we break down the key types of assessment in education and explore how each one plays a role in shaping the learning experience. ## What is an assessment in education? In education, assessment refers to the process of gathering information about a student’s knowledge, skills, and understanding. It helps teachers evaluate whether learning goals are being met and supports learners in identifying areas for improvement. Assessments don’t just measure learning, they actively shape it. By providing timely feedback, they help teachers refine their instruction and give students the insight they need to grow. When used thoughtfully, assessment is a powerful tool for guiding the learning journey. ## The main types of assessment in education ### Formative assessment Formative assessment is an ongoing process used throughout teaching and learning to check for understanding, track progress, and guide what comes next. These assessments are typically low stakes, meaning they aren’t used for final results. Instead, their purpose is to support learning. For educators, formative assessment highlights where learners may be struggling, enabling timely intervention or a change in teaching approach. For learners, it provides regular, constructive feedback and encourages active engagement with the material. **Examples of formative assessment include:** - Short, low-stakes quizzes at the end of a lesson to reinforce and check understanding - Peer or group discussions, where learners share ideas and clarify concepts together - Mock exams or practice tests, used not for grading but to highlight strengths and areas for improvement before final assessments Formative assessment is most effective when it’s embedded into everyday classroom practice. It turns learning into a two-way process, encouraging students to reflect on their progress and enabling teachers to respond in real time. > Features on the platform allow students to tailor the questions they need to improve on and improve their overall score. Their spaced repetition algorithm also helps highlight areas students need to improve.”-Freenow user ### Summative assessment Summative assessment evaluates learning at the end of a specific instructional period, such as a unit, course, or academic year. Its primary purpose is to determine whether key learning objectives have been met. These assessments are typically **high stakes**, meaning the results contribute significantly to final grades, qualifications, or decisions about progression. **Examples of summative assessment include:** - Final written exams, designed to assess overall understanding of a subject - Standardised tests, which measure performance against national or institutional benchmarks - End-of-project presentations or coursework, used to evaluate the application of knowledge and skills - Professional certification exams, like those delivered by GRESB For GRESB, the certification exam plays a crucial role in validating sustainability expertise and supporting career advancement. > The customised certificate has been definitely a great piece of feedback from the end users. When users pass the exam, the certificate they get, they can share it on their LinkedIn profile. > While summative assessments are vital for measuring achievement, they should be balanced with ongoing formative methods to provide a fuller picture of each learner’s progress and potential. ### Diagnostic assessment Diagnostic assessment is used before instruction begins to assess a learner’s existing knowledge, skills, and misconceptions. It helps teachers identify starting points and tailor their teaching to individual or group needs. This type of assessment is especially useful for planning interventions or adapting teaching method. **Examples of diagnostic assessment include:** - Pre-tests, used to gauge prior knowledge before teaching begins - Learning style inventories, to better understand how individual students learn - Skills gap analyses, which identify areas requiring targeted support By understanding where students are starting from, teachers can make instruction more targeted and effective. ### Ipsative assessment Ipsative assessment compares a student’s current performance with their own previous work, rather than against peers or set criteria. Its goal is to support personal growth, reflection, and continuous improvement. This form of assessment is particularly motivating for learners, as it encourages self-evaluation and celebrates progress. **Examples of ipsative assessment include:** - Learning journals, where students track reflections and progress over time - Personal goal reviews, used to assess progress against individual learning targets - Self-assessed progress tracking, comparing current work to earlier efforts Ipsative assessment works well in environments that prioritise individual development over competition. ### Norm-referenced and criterion-referenced assessments Norm-referenced assessments compare a student’s performance to that of a broader peer group. They are commonly used in standardised testing to rank or sort learners. Criterion-referenced assessments, on the other hand, evaluate students against fixed learning objectives or standards, regardless of how peers perform. **Examples of norm-referenced assessments include:** - IQ tests, designed to rank cognitive ability relative to a population - Standardised aptitude tests, such as national curriculum benchmarks or entrance exams **Examples of criterion-referenced assessments include:** - Driving tests, where performance is measured against a fixed standard - Curriculum-based exams, aligned to specific learning outcomes or objectives Each approach has its own strengths. Norm-referenced tests help identify relative performance, while criterion-referenced assessments provide a clearer picture of whether learning goals have been met. ## Choosing the right type of assessment There’s no single assessment type that works for every context. The best approach depends on your learning objectives, subject matter, and the needs of your learners. A well-balanced mix of assessment types allows educators to track progress, identify gaps, and provide timely support. Formative assessments are most useful during the learning process, helping to shape teaching in real time. Summative assessments are best for measuring overall achievement at the end of a topic or course. Diagnostic assessments help identify where to start, while ipsative assessments encourage self-reflection and personal growth over time. By aligning your assessment strategy with specific goals and learner needs, you can make your teaching more targeted, responsive, and effective. ## Bringing assessment strategies to life Knowing the different types of assessment is one thing. Putting them into practice in a way that’s meaningful, manageable, and consistent is often much harder. Whether you're supporting a small group of learners or running large-scale assessments, it's easy to get caught up in admin, lose track of progress, or struggle to meet everyone's needs. The right tools won’t replace good teaching, but they can make the process more manageable. With the right platform in place, you can save time, deliver more consistent assessments, and get clearer insights into learner performance. ## How Synap can help At Synap, we know that assessment needs to be flexible, data-driven, and built around the needs of both educators and learners. Our [online exam platform](https://synap.ac/solutions/online-exam-platform/) is built to support a wide range of assessment types, whether you're delivering formative quizzes, summative exams, or diagnostic evaluations. With Synap, you can: - Create and deliver online exams from anywhere - Track learner progress with detailed analytics - Adapt assessment journeys to suit different groups or goals - Maintain exam integrity with secure delivery and proctoring options - Reduce admin with intuitive workflows and automation Synap is trusted by [educational institutions,](https://synap.ac/use-case/educational-institutions/) [tutoring companies](https://synap.ac/use-case/exam-preparation/), [certification bodies](https://synap.ac/use-case/certification-exams/), and [recruitment teams](https://synap.ac/use-case/recruitment/) that want a smarter, more scalable way to assess. ## Let’s talk about your assessment goals If you're looking to streamline your assessment process, improve learner outcomes, or scale your strategy without increasing admin, we can help. Synap is designed to support flexible, high-quality assessment at any scale. [Book a free demo](https://synap.ac/book-a-demo/) to see how Synap could work for your organisation. We’ll walk you through the platform and explore how it can support your goals. # The ultimate guide to eLearning authoring tools In the rapidly evolving landscape of online education, eLearning authoring tools have become indispensable for educators, instructional designers, and corporate trainers. These tools enable the creation of engaging and interactive online courses, making learning more accessible and effective. In this guide, we will explore the best eLearning authoring tools available today, highlighting their features and benefits. Additionally, we'll discuss how Synap, a [leading online exam tool](https://synap.ac), can support and elevate your online course development. ## Understanding eLearning authoring tools ### What are eLearning authoring tools? eLearning authoring tools are software applications used to create digital learning content. These tools make it easy to design and build online courses and assessments, by allowing users to design interactive and multimedia-rich learning experiences. From simple slide-based presentations to complex simulations and assessments, eLearning [authoring tools](https://synap.ac/online-exam-platform/authoring/) cater to a wide range of educational needs. ### Types of eLearning authoring tools There are several types of authoring software, each offering unique features and capabilities. Some of the most common types include: - Standalone authoring tools: These are dedicated applications specifically designed for creating eLearning content. Standalone tools are ideal for users who need powerful functionality and customisation options. - PowerPoint add-ins: These tools extend the functionality of PowerPoint, allowing users to create eLearning content directly within the familiar interface. They are useful for designing interactive presentations and basic assessments without needing to switch between different applications. - Cloud-based tools: Cloud-based authoring tools, like Synap, operate entirely online, providing flexibility and ease of access from any device with an internet connection. Synap combines course creation and exam management within a single platform, enabling users to design interactive learning materials, build and administer assessments, and track learner progress all in one place. ### Benefits of eLearning authoring tools Using eLearning authoring tools offers numerous advantages: - Increased efficiency: Streamline the course development process with user-friendly interfaces and ready-to-use templates. - Enhanced interactivity: Boost learner engagement with multimedia elements like videos, quizzes, and simulations. These features make learning more dynamic and immersive, helping to maintain student interest and improve retention. - Advanced customisation: Tailor content to meet specific learning objectives and audience needs. Customisation options allow you to create tailored experiences that address varied educational goals and learning styles. - Inclusive design: eLearning authoring tools offer several features that support diverse learning needs and help create equitable educational opportunities. These include customisable layouts (adjustable fonts and colours) and screen reader support, ensuring that content is accessible and inclusive for all learners. ## Key features of effective eLearning authoring tools ### User-Friendly interface An intuitive interface is crucial for efficient [course development](https://synap.ac/use-case/lms/). Look for tools that simplify the creation process through clear menus and straightforward design options. ### Integration capabilities Effective eLearning authoring tools should seamlessly integrate with your online education platform. This allows for easy distribution and tracking of learner progress, keeping all the data in sync. Synap, for instance, can integrate with various learning management systems (LMS), providing a smooth user experience. ### Multimedia support To create engaging and interactive content, your chosen tool should support a variety of multimedia formats, including audio, video, and images. This ensures that your courses are dynamic and visually appealing. ### Assessment and quiz creation Assessments are a critical component of eLearning. Tools that offer robust quiz or exam creation capabilities, including various question types and instant feedback, can significantly enhance the learning experience. Synap, an online course builder and assessment platform, excels in this area, providing powerful course builders and online exam tools that are both flexible and easy to use. ## The Best eLearning Authoring Tools of 2024 ### List of Top Tools - Synap - Leading tool for online courses, exams and assessments. - Powerful analytics and integration capabilities. - Articulate 360 - Comprehensive suite of tools for creating interactive courses. - User-friendly interface and robust support community. - Adobe Captivate - Advanced features for creating immersive learning experiences. - Excellent multimedia support and mobile compatibility. - iSpring Suite - PowerPoint-based tool with a wide range of interactive elements. - Seamless integration with LMS platforms. - Lectora Inspire - Ideal for complex course designs with extensive customization options. - Strong accessibility features. ## Choosing the right eLearning authoring tool for your needs ### Factors to consider When selecting an eLearning authoring tool, consider the following factors: - Budget: Assess your budget to find tools that offer the best value for your investment. Compare pricing structures, including any subscription fees or one-time costs, and consider what features are included at different price points. - Features: Identify the key features that are essential for your course development needs. This might include multimedia support, assessment capabilities, integration options, and ease of content creation. Ensure the tool aligns with your specific requirements. - Ease of use\:Choose a tool that is user-friendly and intuitive, reducing the learning curve for your team. A straightforward interface will minimise the need for extensive training and help you get started quickly. - Support: Select tools with robust support options. Access to responsive customer support and comprehensive documentation can provide valuable resources and assistance as you develop and manage your courses. ## Frequently asked questions about eLearning authoring tools ### 1. What is an authoring tool in eLearning? An authoring tool in eLearning is software that allows educators and instructional designers to create digital learning content. These tools facilitate the development of interactive and multimedia-rich materials, such as courses, quizzes, and simulations, without needing extensive technical skills. Synap offers advanced authoring tools that simplify the creation process while ensuring high-quality outcomes. ### 2. What are eContent authoring tools? eContent authoring tools are specialised software applications used to develop digital educational content. They enable users to create interactive lessons, multimedia presentations, and assessments. These tools often include features like templates, multimedia integration, and interactive elements to streamline content creation. Synap’s eContent authoring tools are designed to enhance the efficiency and quality of eLearning materials. ### 3. What are eLearning tools? eLearning tools encompass a variety of software and platforms used to create, deliver, and manage online education. This includes Learning Management Systems (LMS), authoring tools, virtual classrooms, and assessment software. They support the creation of interactive and engaging learning experiences, facilitate collaboration, and track learner progress. Synap provides comprehensive eLearning tools that integrate seamlessly with other educational technologies. ### 4. What is the most popular authoring tool? The most popular eLearning authoring tool can vary, but some industry favourites include Articulate 360, Adobe Captivate, and iSpring Suite. These tools are known for their robust features, ease of use, and strong support communities. Synap also offers a competitive authoring tool that combines user-friendly design with advanced capabilities, making it a top choice for many educators and organisations. ### 5. How do I choose an eLearning authoring tool? Choosing the right eLearning authoring tool involves several key considerations: - Ease of use: Look for an intuitive interface that requires minimal training. - Features: Ensure it supports multimedia, interactivity, and various assessment types. - Compatibility: Check if it integrates well with your Learning Management System (LMS). - Scalability: Choose a tool that can handle the scope and scale of your projects. - Support and community: A strong user community and responsive support are crucial. - Cost: Consider your budget and the tool's cost-effectiveness. For personalised recommendations, consider Synap's advanced eLearning solutions tailored to various needs. ## Enhancing online Education with the right authoring tools Choosing the right eLearning authoring tool is crucial for creating engaging and effective online courses. By considering factors such as user-friendliness, integration capabilities, and multimedia support, you can select a tool that meets your needs and enhances your online education platform. Synap, with its powerful online exam tools, stands out as a top choice for educators and trainers looking to deliver comprehensive and interactive learning experiences. ### Take action: Transform your online courses with Synap Explore the features of Synap and see how it can transform your online course development efforts. Sign up today for a free trial and start creating engaging online courses and assessments. # Understanding exam proctoring: A guide to online proctoring services In an increasingly digitised world, online exam proctoring can give the assessment process integrity. But what exactly is exam proctoring, how does it work, and what do you need to consider when choosing an online proctoring service? ## What is exam proctoring? Essentially, it’s the supervision of students during an examination, so the test is administered fairly and there is no opportunity to cheat. Particularly in online settings, this can be tricky, which is why proctoring is such a useful tool. [Online exam proctoring](https://synap.ac/online-exam-platform/proctoring/) continues to gain popularity, thanks to the enduring interest in online learning. It allows candidates to take exams remotely, and gives adjudicators the ability to monitor and maintain compliance with academic honesty standards. For organisations delivering exams online, the challenge is choosing a proctoring approach that fits the assessment’s level of risk. Platforms like Synap include [integrated online exam proctoring tools](https://synap.ac/online-exam-platform/proctoring/) that range from webcam and screen snapshots through to live invigilation, with flexible security options to match each assessment. This gives admins the control they need to maintain exam integrity while keeping the candidate experience smooth. ## How do proctored exams work? **Online proctoring** uses a combination of technology, human oversight, and software tools to make sure the exam is conducted properly. Candidates are typically required to log into a secure platform where their identity is verified, and their exam session is monitored. ## What are the different types of online proctoring? There are several types of online proctoring solutions available: - Live Proctoring: A real-time proctor supervises the exam through a webcam, ensuring that candidates follow the rules. - Automated Proctoring: Software tools monitor the exam session using artificial intelligence to detect unusual behaviour, such as looking away from the screen or using prohibited materials. - Record and Review: The exam is recorded, and a proctor reviews the footage after the exam to check for any irregularities. ## Why is integrity important in proctored exams? Maintaining integrity in proctored exams is vital for ensuring that the results accurately reflect a candidate's knowledge and skills. Cheating undermines the value of the qualification being obtained and can lead to severe consequences for both candidates and institutions. Using a platform such as [secure online exam proctoring in Synap](https://synap.ac/online-exam-platform/proctoring/), with built-in record-and-review monitoring and configurable security options, helps institutions uphold fairness while reducing the administrative burden of running remote assessments. ## How does online proctoring work? ### What technology is used in online exam proctoring? Online exam proctoring relies on various technologies, including: - Webcams: To monitor candidates during the exam. - Screen-sharing: To ensure that the exam environment is secure. - AI algorithms: To analyse behaviour patterns and flag any suspicious activity. ### What is the role of a proctor during an online exam? The role of a proctor during an online exam is to ensure that candidates adhere to the rules of the examination. This includes monitoring the exam environment, verifying candidate identities, and intervening if any violations occur. With personal proctoring, proctors can provide real-time support, while an exam proctoring solution ensures the integrity of the testing process. ### How does live proctoring compare to automated proctoring? Live proctoring provides real-time oversight by a human proctor, while automated proctoring uses technology to monitor candidates without direct human intervention. An online proctor can facilitate this process, ensuring candidates remain compliant. Live proctoring offers direct oversight, whereas automated proctoring scales more efficiently for larger cohorts. Synap supports automated proctoring through [Synoptic](https://synap.ac/online-exam-platform/proctoring/#synoptic), giving institutions flexibility depending on exam stakes and budget. ## Types of online proctoring services ### What are the main types of online proctoring solutions? When choosing an online proctoring service, candidates should consider the following options: - Human Proctors: Experienced professionals who supervise exams in real time. - AI Proctors: Automated systems that analyse behaviour and flag potential cheating. You can explore Synap’s proctoring options in our [overview of built-in proctoring with Synoptic](https://synap.ac/online-exam-platform/proctoring/), which covers installation levels, monitoring options, device and browser requirements. ### What factors should be considered when choosing a proctoring service? Several factors should be evaluated when selecting a proctoring service, including: - Cost: Understanding the pricing structure of different services. - User experience: Ensuring that the platform is user-friendly and accessible. - Security features: Assessing the measures in place to protect exam integrity. ## Ensuring exam integrity ### How can online proctoring prevent cheating? Online proctoring employs various strategies to prevent cheating, such as: - Identity verification: Candidates may need to provide ID before starting the exam. - Monitoring software: Programs that track eye movement, keystrokes, and screen activity during the exam. Proctoring is most effective when combined with wider anti-cheat measures like question randomisation, timed sections, copy/paste restrictions and IP lock-downs - all of which are built into [Synap’s online proctoring and exam security tools](https://synap.ac/online-exam-platform/proctoring/#antiheat). ### What measures are taken to verify a candidate's identity? Identity verification typically involves a combination of photo ID checks, biometric verification (such as facial recognition), and sometimes even live video interviews. ### How does proctoring software monitor the exam session? Proctoring software monitors the exam session by capturing video and audio, tracking the candidate's screen, and analysing behaviour patterns to detect any irregularities, especially when candidates take the exam through a proctoring online platform. ## Preparing for a proctored exam ### What steps should candidates take before the exam day? To [prepare for a proctored exam](https://synap.ac/use-case/exam-preparation/), candidates should: - Review the exam guidelines and requirements. - Ensure their technology is compatible with the proctoring platform. - Find a quiet, distraction-free location for the exam. ### What technical requirements must be met for online exams? Candidates should check that they have: - A reliable internet connection. - A functional webcam and microphone. - The required software was installed ahead of the exam. ### How to schedule and access the online proctored exam? Educators typically schedule online proctored exams through their chosen exam platform, often integrated with proctoring tools. Candidates receive instructions on accessing the exam, completing any setup, and verifying their identity. On exam day, they simply log in and follow prompts to start under supervision, ensuring a smooth and secure process. ## Common challenges with online exam proctoring ### What are potential issues candidates face during online proctoring? Candidates may encounter challenges such as: - Connectivity issues. - Technical difficulties with their devices. - Unfamiliarity with the proctoring software. ### How to troubleshoot connectivity problems during the exam? If candidates experience connectivity issues, they should: - Ensure their internet connection is stable. - Restart their router or device if necessary. - Contact technical support provided by the proctoring service or exam platform.. ### What to do if you encounter technical difficulties on exam day? In case of technical difficulties, candidates should have a plan in place, including: - Knowing how to reach technical support quickly. - Being aware of alternative contact methods if the online platform fails. In conclusion, understanding **exam proctoring** is essential for candidates looking to succeed in a digital assessment environment. By utilising **online exam proctoring** services like Synap, you can ensure that your exams are conducted with integrity and professionalism. If you’re exploring remote assessment options, Synap offers built-in Synoptic proctoring with flexible security options to match each assessment. Discover how our [online exam proctoring tools](https://synap.ac/online-exam-platform/proctoring/)support secure, scalable exams - or [book a demo](https://synap.ac/book-a-demo/) to see Synap in action. ## Frequently asked questions for exam proctoring ### What does proctoring the exam mean? Proctoring an exam refers to the supervision and monitoring of candidates during an examination to ensure they adhere to the established rules and guidelines. This process can take place in person or online, with proctors being responsible for verifying the identity of test-takers, monitoring their behaviour, and ensuring the integrity of the exam. In online settings, proctoring often involves technology that captures video, audio, and screen activity to prevent cheating and maintain academic honesty. Additionally, the review process of recorded sessions helps uphold these standards. ### Can proctored exams detect cheating? Yes, proctored exams are designed to detect cheating. They employ various monitoring techniques, such as video surveillance, screen monitoring, and behaviour analysis, to identify suspicious activities. Proctoring software can flag unusual behaviour, such as looking away from the screen frequently or using unauthorised materials. If any violations are detected, proctors can take appropriate actions, which may include terminating the exam or reporting the incident to the relevant authorities. ### Can a proctored exam see your screen? Yes, many online proctored exams can see your screen. Proctoring software typically includes features that allow it to monitor the candidate's screen during the exam. This ensures that test-takers do not access unauthorised materials or resources while completing the assessment. Candidates are usually informed about these monitoring practices before the exam begins, ensuring transparency about what is being recorded. ### Is someone watching you during a proctored exam? In live proctoring scenarios, yes, a human proctor is actively watching candidates during the exam. This real-time oversight allows proctors to ensure compliance with exam rules and to intervene if any suspicious behaviour is observed. In automated proctoring, while there may not be a human watching you live, the system still monitors your actions using AI algorithms and video recordings to detect any potential cheating. Candidates should be aware that their exam sessions are being monitored, regardless of the proctoring method used. # Understanding modern marker roles: From provisional graders to backreading and more ## Why marking roles matter for online exams Institutions, exam boards, and professional bodies are adopting more robust, multi-layered marking workflows to ensure fairness, consistency, and transparency. Grading roles within the assessment process are evolving and each role plays a unique part in delivering high-quality outcomes. In this blog, we explore the five key marker roles in online exam solutions - what they do, why they matter, and how they contribute to a reliable grading process. ## The key marker roles explained ### Provisional markers: The first line of grading Provisional markers are the initial reviewers of candidate responses. Their role is to apply rubrics and assign scores, often working independently of each other in the first instance. Assigning multiple provisional markers per submission improves accuracy and helps reduce individual bias. **Key characteristics:** - Multiple provisional markers can mark the same attempt - A minimum number of markers can be set per response (e.g. two per submission) - Marking can be done in parallel or in a defined sequence (ordered marking) - Their marks are compared to determine if they’re in agreement or disagreement based on a configurable threshold When provisional scores are in alignment, the response may be considered final. If not, the response escalates to moderation. If you’re managing complex assessments, look for [online exam grading tools](https://synap.ac/online-exam-platform/grading/) that support multiple provisional markers, configurable agreement thresholds, and clear marking histories. ![provisional-markers-min.png](https://synap.ac/cms/provisional-markers-min.png) ### Moderating markers: Resolving disagreements Moderating markers step in when there is a lack of consensus between provisional graders. Their role is to review all rubric areas, regardless of whether they were in conflict, and assign the final marks. Modern [exam grading workflows](https://synap.ac/online-exam-platform/grading/) let you define clear rules for when moderation is triggered, how disagreements are resolved, and who has authority to finalise marks. **Moderators:** - Can be auto-assigned based on rules (e.g. only in case of disagreement, or always) - Have access to marking history and scoring variance to identify discrepancies - Review each question and rubric independently - Serve as the source of finalised marks, unless overridden later in the workflow (e.g by a backreader or auditor) Moderating markers bring oversight, consistency, and experience to the grading process, ensuring that final grades are consistent with policy and expectations. ### Escalation markers: Handling uncertainty Sometimes a provisional marker may come across a response that is ambiguous, complex, or outside the standard marking rubric. Rather than forcing uncertain decisions, escalation markers provide an avenue for further review. **Escalation workflows typically include:** - Provisional markers selecting a reason for escalation (e.g, sensitive information) - Escalation markers reviewing the response to determine the next steps - Options to accept the escalation (and take over as moderator) or reject it (sending the attempt back into the original marking flow) Escalation improves confidence in edge cases and reduces the burden on provisional markers to make high-stakes decisions in isolation. ![escalation-marking-min.png](https://synap.ac/cms/escalation-marking-min.png) ### Backreaders: Adding an extra layer of assurance Backreading (or double-marking with override authority) is used when certain attempts need additional analysis, whether for quality assurance, training, or policy reasons. **Key features of backreading:** - Takes place after provisional and moderating inputs are completed - Backreaders can provide their own marks and comments - Their scores override all previous inputs, becoming the final decision - Can be triggered by rules (e.g. a random 10% sample, low scores, or manual selection) Backreading is especially useful in high-stakes or subjective assessments where additional oversight reduces risk of inaccurate marking and strengthens the credibility of outcomes. ### Auditing: Post-finalisation review Auditing adds a final layer of quality assurance after marking is complete. It supports examiner training and helps ensure consistent application of marking standards **Auditors may:** - Select a sample of completed responses for review - Remark and comment without affecting the original final marks - Use grade overrides if a formal correction is needed The audit trail ensures compliance by providing full transparency and traceability of all actions throughout the marking workflow. ![markers-workflow-min.png](https://synap.ac/cms/markers-workflow-min.png) ## Smarter workflows, stronger outcomes Defined roles like provisional, moderating, escalation, backreading, and auditing create a robust, multi-layered marking workflow. Together, they reduce bias, ensure consistency, support examiner development, and build trust in the results for high stakes exams. These roles are vital for maintaining the integrity and quality of grading. ## Upgrade your marking workflow Explore how Synap’s marker roles can enhance your marking processes with a [tailored demo](https://synap.ac/book-a-demo/) and a 14 day free trial. ## Glossary - Ordered marking A workflow where multiple markers assess a candidate's response in a predefined sequence, for example: one after the other. - Parallel marking A process where multiple markers independently assess the same response at the same time, without seeing each other's input. This promotes impartiality and helps identify discrepancies or bias in scoring. - Rubric marking A systematic approach to grading that uses a predefined set of criteria to guide how markers evaluate responses and assign marks across specific categories. - Agreement / Disagreement threshold A pre-set margin of acceptable score variance between provisional markers. If the scores fall within this margin, the system considers the markers in "agreement". If the scores fall outside it, the response is flagged for moderation. - Override authority The ability to replace all previous scores with a new final mark. This is typically granted to backreaders or auditors in the workflow. # What is a Learning Management System (LMS)? ## What is a Learning Management System (LMS)? Technology has changed every aspect of our day to day lives. In the past 20 years technology has made our: transportation safer, massively increased consumer choice , connected people all around the world, improved health care availability and affordability and even made smart fridges. Every type of market has been effected and training and education have seen huge rises in the uptake of these technologies. One estimate on the value of the education and training market (EdTech) is to be around [$252m by 2020](https://www.forbes.com/sites/robynshulman/2018/01/26/edtech-investments-rise-to-a-historical-9-5-billion-what-your-startup-needs-to-know/#70e66f443a38){rel=""nofollow""}! The LMS or Learning Management System has been around for a while, starting off in universities or large institutions who needed to manage and assign many things to students or staff, those original systems were often clunky, not very user friendly and were used because the next best viable alternative would have been to do it all on excel or paper. However in recent years new players have come to the market causing an explosion in competition and forced companies to redesign the humble LMS into something easily accessible to everyone following the  Software as a Service (SaaS) model created by the silicon valley giants. What this means is LMS’s are a now a scalable, cost effective and viable solution for organisations of any size to train their employees. - What does a Learning Management System (LMS) do? - Learning - Management - System - Who is a Learning Management System made for? - Organisations and Businesses - Educational Institutions - Training providers & Individuals - What sort of insights can a Learning Management System give? ## What does a Learning Management System (LMS) do? ### Learning Create training content for your teams. There are 3 broad methods for this. #### 1. Courses Linear collection of resources that users have to do in a specific order and complete one item to unlock the next one. For example a course could be made up of videos, presentations, quizzes, pdfs, document uploads, etc. Courses are helpful for onboarding new team members and introducing new concepts and with the addition of quizzes a users engagement and interaction with the content can be tracked. #### 2. Collections Collection of content where users can self select what they want to look at. Collections work well for recurring training, things that don’t change very often, for example health and safety regulations and core product knowledge. #### 3. Question banks Collection of multiple choice questions (MCQs) or extended matching questions that can be separated in to topics. Question banks are a really effective way to revise for professional or student exams as they continuously test a users knowledge and clearly show pass or fail on certain topics. ### Management Groups and hierarchies for managing your teams learning at scale. The ability to group users into departments or cohorts makes organising and setting recurring training easy. A good LMS will let you create custom groups and with certain permissions in order to create a hierarchy of learners and moderators. For example an organisation may have 3 types of users: #### 1. Admins People who manage the LMS at scale such as senior mangers, department heads. They want to get an over view of all users and change the interface of the LMS. However they are probably not going to be the ones, assigning courses, and checking up on the end user. #### 2. Moderators People who aren’t going to be making any changes to the LMS but they are going to be engaging with the end user by assigning courses or content and checking any uploaded documents. #### 3. Learners The end user of any LMS, these are the people that a good LMS is designed for in order to help them learn and complete training. They shouldn’t be able to make any fundamental changes to the LMS instead they are there to interact with content. ### System The ‘System’ part of LMS is a bit of a relic left over from the original LMS’s in the 90s that were these big bits of software that needed to be installed manually and set up within an organisation. Now a days any LMS thats worth having should be online and accessible through any modern browser, that all users access through a username or email and a secure password. Good LMS’s will integrate with your existing websites and offer Single Sign On as an option. Most businesses will be looking for a cloud-based LMS that operates as a Software-as-a-Service (SaaS). These Cloud Based LMS’s should be the following: - Easy to set up - Fast to Load - Secure - Usable on all modern browsers - Full responsive to work on all mobile devices - Intuitive to use - Offer white labelling and customisation For businesses with users in the European Union to follow GDPR compliance services should be located within the EU. And Ideally a good LMS will also: - Have some level of support for admins, such as a chat widget - Provide an academy for all types of users - Allow custom domains and integrations - Customise features and settings - Self Service Self Service LMS’s provide a fantastic opportunity for people to try out a system without having to book any demos, or spend an hour on the phone with a sales team. There are a handful of companies that offer this service, with [Synap LMS](https://synap.ac) you can create your own LMS on a free 14 day trial, with no card details required to test out the platform and invite others to it. Use Synap’s [Try it for free link](https://app.synap.ac/book-a-demo/concierge){rel=""nofollow""} to test out the LMS for your self. ## Who is a Learning Management System made for? A Learning Management System has many applications, however the core value that and LMS is offering is to ***reduce learning friction.*** Applying this value to the real world presents 4 broad areas where LMS’s are used: - Organisations and Businesses - Educational Institutions - Training Providers - Individuals An LMS can work with businesses or institutions of all shapes and sizes. Training is becoming more and more important not only because of growing market complexity and rising consumer expectations, but because employees rate on the job training as an important factor for job satisfaction. In a survey conducted internally by [SurveyMonkey](https://www.surveymonkey.com/curiosity/why-employees-crave-more-training-and-how-employers-arent-delivering-it/){rel=""nofollow""} they found 86% of employees say that on the job training is important to them and 3/4 are willing to learn things outside of work hours. Training employees allows businesses to grow talent internally and boost workplace performance. ### ### Organisations and Businesses LMS can store a businesses training content in ready to go courses that are easy to assign and manage and provide a detail training audits, businesses and organisations can use an LMS in the following ways: #### 1.Employee Onboarding Training material for new employees can be delivered in a meaningful thought out way to introduce new employees to the business culture, policies and protocols. An LMS replaces printing off tonnes of material or putting it all on Google Drive and hoping that people work through it on their own. #### 2.Product knowledge In a developing business staying on top of product knowledge is vital for everyone especially a sales team. With an LMS new product knowledge can be learned and existing knowledge refreshed across all branches anywhere in the world. This ensures a standardised learning is being delivered and everyone is getting the same information, users can then refer back to the information at any time and self study products and information #### 3. Knowledge Retention A Learning Management System is an excellent compliment to face to face training, training days or an online course. Treating the first time that a user learns something as a ‘loading dose’ for learning and then through an LMS reinforcing that training to ensure that information is retained in the long run. This is particularly important in industries that have a high staff turn over and need to train staff quickly. For example call centres, whilst many organisations are large enough to facilitate their own call centres many businesses rely on buying seats at call centres, meaning those staff answering calls don’t actually work for that company. This means that staff need to be onboarded quickly and trained up in the policies and protocols around the company which has bought those seats, and many staff will be answering phones for many different businesses. An LMS means their training is organised and easily accessible. #### #### 4. Compliance Highly regulated industries such as financial, legal and medical must keep up to date with new regulations and be continuously refreshed on old ones. LMSs were used in 2018 to help businesses prepare for the introduction of the General Data Protection Regulation (GDPR). Financial institutions regulated by the FCA can use an LMS to provide a detailed audit log of training that can be shown to the regulator. Health and safety training can be conducted via an LMS and provide audit logs for health and safety inspectors. #### 5. Continuous Professional Development Training extends into softer skills and personal development, this type of training may not provide a simple ‘pass or fail’ for people but is still very important for employees and adds value to their skill sets. An LMS lets people upload documents for a mentor to view as well as chat and book meetings whether they’re online or face to face. Feedback from employees can be collected through an LMS (good LMSs will let you build surveys internally) to inform future training decision and offerings. #### 6. Push Training Today more than ever we are looking at a mobile workforce, people who are away from their desk a lot of the time or people that simply don’t have a desk such as medical professionals. LMSs that are fully responsive or come with associated apps means that training can be done on a mobile, where ever and when ever someone has time. Push training is sending out training that must be done immediately, for example someone working in transportation say with trains, if there is an unexpected snow storm then push notifications and training materials can be sent out to members of the mobile workforce informing them and reminding them of the protocols for such an event. ### Education Whether it is in schools, colleges, universities or in the workplace everyone has to do exams at some point. Universities and schools have used Learning Management Systems for years to allow students to access an online learning portal and view their assignments, Moodle and Blackboard are both examples of LMSs. As the market has grown specialist LMSs have popped up that cater to different types of learners. #### 1. Schools Easy to use, simple LMSs can be used in schools to help students review material at their own pace. Not everyone learns at the same rate, many students need the oppoturnity to go back and review things a few more times, and all students will need to refresh things before exams. With and Learning Management System designed for schools students, parents and teachers can have access to learning and see what areas need to be worked on and what progress has been made. #### 2. Universities The majority of Universities will all ready have an institutional wide Learning Management System, but with so many courses being offered different degrees have different requirements. LMSs can be personalised to different topics, for example medicine, law and engineering can benefit from a more question bank based LMS while part time courses and distance learning can benefit from an LMS that offers linear courses, document upload and one to one meetings. #### 3. Graduate Training Learning and training doesn’t stop after students graduate, with more and more companies offering graduate training LMSs are becoming an essential tool for businesses to onboard graduates into their first job and for managers to gain insights into which graduates to keep on after the scheme. #### 4. Professional Exams Offering the opportunity for employees to gain qualifications gives businesses the opportunity to grow talent internally which is often more cost effective than recruiting, and it increases job satisfaction. Learning Management Systems gives people the organisation and the freedom to study materials and feel confident going into professional exams. ### Training Providers & Individuals People who offer training or learning programs whether its face to face or with videos online, can use a Learning Management System to engage with users and scale their business. For example someone who offers coaching for public speaking, may do one day with a client and follow up with emails and a call. But with an LMS they can keep engaging with that user and provide more content for them to work through, which adds a huge amount of value to the service they are offering. Good LMSs will be able to integrate with existing websites to give the user a seamless experience when they transition to the LMS. ## What sort of insights can a Learning Management System give? A Learning Management System provides information for admins, moderators and users. Using a System that tracks training and progression means that future training decisions can be data driven. Admins can use an LMS to get an insight into individual users, they can gain detailed reports on engagement, progression and activity levels. Admins can get information on cohorts and groups of users in order to make comparisons across departments or over different time periods. A good LMS provider will help you build customised reports and advise you on the best metrics to use. # What is Spaced Learning? ## Spaced Learning What is Spaced Repetition, and Why Should Students Use It? Throughout their education, however long it lasts, and then on into a working environment, both students and employed professionals are expected to both learn and retain vast quantities of information. This might be easier to source than it would have been for previous generations, but the need to find ways to both learn and retain remains. In fact, in a world with ever more ways of disseminating data, and of sidelining attention, it could be argued that finding workable processes is of increasing importance. #### The beginnings of spaced repetition as a learning device Over 80 years ago, in his book ‘Psychology of Study’, the British philosopher and industrial psychologist Professor Cecil Alec Mace, who later became President of the British Psychological Society, first offered the idea that spaced repetition could be used to improve learning. About 15 years later, his ideas were tested on more than 3,000 sixth-grade Iowan students by H F Spitzer. The theory was shown to be effective in practice. #### Making positive use of spaced repetition opportunities It is now used in many different learning contexts. Over time, it has also gained a range of other descriptors, including expanded rehearsal, repetition spacing, spaced retrieval, and graduated intervals. The variety of such names does tend to suggest the processes that allow this theory to work in practice. Indeed, many of the more innovative educational platforms, such as [Synap](https://synap.ac), are careful to fully incorporate spaced repetition as part of their algorithms. Such platforms work to intelligently optimise the time spent in revising, allowing students to learn more in the limited time they have available. #### The process of spaced repetition The basis of this technique is to allow increasing lengths of time between subsequent reviews of the previously learned material. This makes use of the widely recognised ‘spacing effect’ whereby humans (and many other animals) find it easier to remember items or information when these are studied on a few occasions over a long timespan. The traditional way of repeatedly studying the same content in a much shorter period is shown to be much less effective on a long-term basis. We now know why putting off your studying and then ‘cramming’ until dawn the night before an exam tends not to work! The idea of this spacing effect was identified and published over 130 years ago by the German psychologist Hermann Ebbinghaus, a recognised pioneer in the study of memory. 50 years or so later, C A Mace moved us onwards. He talked about ‘acts or revision’ which were spaced over gradually increasing time intervals, such as one day, two days, then four, eight and so on. #### Spaced repetition in a modern context We talked about ‘cramming’ earlier. It is typical of a learning process where passive study methods are used. This involves attempts to simply reread and memorise often complicated content. Educational psychologists and cognitive neuroscientists are going to tell you that learning that is both active and challenging is much more likely to deliver effective results. The use of intelligent algorithms in computer-based learning, like those used by [Synap](https://synap.ac), help to create an active learning environment, making use of devices such as multiple choice question formats. The key, when using ideas such as these, is that the algorithms help monitor progress, and can then suggest the ideal time to return to specific sets of questions. In this way, spaced learning is built into a student or working professional’s learning environment. It takes an old and well-proven idea and transforms it into a thoroughly practical modern context. Perhaps we should all listen to the words of Ghandi when he recommended: ‘*Live as if you were to die tomorrow. Learn as if you were to live forever*’. # What is white-labelling and why is it useful? Many organisations require a seamless, professional solution for conducting online exams. White-label online exam platforms offer a powerful way for businesses, educational institutions, and training providers to deliver assessments under their own brand, reinforcing brand identity while creating a professional and trustworthy environment for test-takers. This approach enhances brand consistency but also offers cost-effective and scalable benefits. In this article, we explore the advantages of white-labelling and the top features to look for in an online exam platform. ## What is white-labelling? White labelling is a business practice where one company produces a product or service that other companies rebrand and market as their own. Essentially, the original manufacturer allows the reseller to customise the product's [branding](https://synap.ac/docs/portals/portal-settings/general-and-branding){rel=""nofollow""} - such as logos, colours, and design - so it appears as if the reseller created it. In the context of online exam platforms, white labelling allows organisations to customise the platform's interface, features, and branding to align seamlessly with their own identity, offering a professional and personalised experience to their students and clients. ## Why is white-labelling useful? ### Enhanced brand consistency White-labelling an online exam software allows organisations to ensure that the exam experience reflects their unique branding. By making it appear as their own solution, it fosters brand recognition, trust, and a professional image, making students and clients feel they are using a proprietary system rather than an external tool. Consistent branding across the platform enhances brand awareness, reinforcing the organisation's identity in the minds of users and increasing its credibility in the market. ### Cost-effective solution Developing a custom online exam platform from scratch requires a significant investment in software development, infrastructure, and ongoing maintenance. White-labelling offers a cost-effective alternative, allowing organisations to benefit from an advanced, fully-functional system with their branding without incurring high development costs. ### Faster implementation and deployment While building a custom solution can takes months or even years, a white-labelled online exam system can be up and running in a matter of days or weeks. This quick deployment allows organisations to focus on delivering exams rather than spending time and resources on software development. ### Improved user experience A well-branded platform provides students and test-takers with a seamless and familiar interface, reducing confusion and improving engagement. Seeing familiar colours, logos, and branding helps users feel more comfortable and confident, reinforcing trust. This familiarity creates a smoother, more reassuring exam experience, leading to higher user satisfaction. ### Scalability and flexibility Many white-labelled exam platforms offer scalable features that can grow with your organisation, accommodating increasing numbers of users and evolving requirements. Whether you're a small training provider or a large educational institution, you can expand your offering without worrying about technical limitations. ### Compliance and security A reputable white-labelled online exam tool will come with built-in compliance measures such as GDPR, data protection, and secure authentication methods. This ensures that your organisation meets regulatory standards without the need for additional investments in security infrastructures. ### Competitive advantage Offering a fully branded online exam platform gives organisations a competitive edge. It allows businesses to position themselves as industry leaders, increasing credibility and making it easier to attract new customers or students. ## Key white-labelling features in online exam platforms ### 1. Branding [Customise the platform’s interface](https://synap.ac/docs/portals/portal-settings/general-and-branding){rel=""nofollow""} with your organisation’s logo, colour scheme, fonts, and overall design to ensure brand consistency. For example, an online certification provider can apply its signature blue and white theme to maintain a cohesive look and feel that aligns with its marketing materials. ![branding-image-min.png](https://synap.ac/cms/branding-image-min.png) ### 2. Custom domain Use your [own domain name](https://synap.ac/docs/integrations/custom-domain-cname){rel=""nofollow""} (e.g., [yourcompany.exams.ac](http://yourcompany.exams.ac){rel=""nofollow""}) instead of a generic provider URL, enhancing credibility and improving user trust by presenting a professional appearance. For instance, a university offering online assessments can use [assessments.universityname.ac](http://assessments.universityname.ac){rel=""nofollow""} rather than a third-party platform URL, reinforcing its authority and authenticity. ### 3. Custom email sender Configure the system to [send emails](https://synap.ac/docs/portals/portal-settings/email-settings){rel=""nofollow""} (such as exam invitations and result notifications) from your organisation’s domain rather than a third-party provider, reinforcing brand presence and reducing the risk of emails being marked as spam. For example, a training institute can send exam confirmations from instead of a generic , ensuring recipients recognise and trust the sender. ### 4. Custom terms and conditions Define and implement your own terms and conditions for candidates to agree to before an exam. This ensures compliance with your organisation’s policies and legal requirements, covering aspects like data privacy and exam integrity. A corporate certification programme may include clauses specific to confidentiality and non-disclosure, ensuring employees do not share test content externally. ### 5. Custom data fields and attributes Tailor [data collection fields](https://synap.ac/docs/portals/data-management/attributes){rel=""nofollow""} to suit your organisation’s needs, allowing for better reporting, tracking, and personalised exam experiences. For instance, a medical licensing body can add fields for professional registration numbers and speciality areas to streamline candidate verification. ### 6. Multilingual Support Provide exams in [multiple languages](https://synap.ac/docs/portals/portal-settings/locale-language-settings){rel=""nofollow""} to cater to a global audience and improve accessibility for non-native speakers. For example, an international certification body can offer tests in English, Spanish, and Mandarin, ensuring candidates worldwide can take exams in their preferred language. ![whitelabelling.png](https://synap.ac/cms/whitelabelling.png) ## Conclusion By leveraging these white-labelling features, organisations can provide a branded, efficient, and scalable online exam experience that aligns with their unique requirements, enhances user engagement, and ultimately strengthens their market presence and brand awareness. ## Discover Synap’s white-labelling capabilities Explore how you can deliver online exams from a fully branded system with a [tailored demo](https://synap.ac/book-a-demo/) and a 14-day free trial. # Achieve more with less effort: How to scale online exams with automations via Zapier ## Introduction With the rise of academic and professional exams over recent years, it’s apparent that one of the most time consuming aspects is navigating through exam workflows and different tools within your[online exam platform](https://synap.ac/solutions/online-exam-platform/). Manually managing these processes such as, enrolling candidates into an exam or transferring results to another system proves to be cumbersome, particularly at scale. This can result in a highly inefficient process, requiring hours each week for staff to manually manage and coordinate exams. Enter [Zapier](https://zapier.com/){rel=""nofollow""} – a secret weapon for streamlining exam delivery processes. Zapier is a widely used tool that can automate processes and effortlessly connect all your different tools. Say goodbye to tedious manual tasks and hello to a smoother, more streamlined exam experience! ## What is Zapier? Zapier is an online software for automating common workflows and processes, whilst also enabling you to effortlessly link two or more tools. You can automate repetitive tasks seamlessly, all without the need for coding or depending on developers to create integrations. ### How does it work? Zapier works by building ‘Zaps’ with triggers and actions. To date, over 22 million Zaps have been created, aiding organisations in streamlining their tasks and enhancing productivity [1]. Triggers and actions can be customised to fit your specific needs, allowing you to create workflows that automate a wide range of tasks, from account generation and exam enrolment, to exporting data and sending results back to an existing system. You can create a Zap in minutes by: - Starting with a trigger: A trigger is what starts your automation, say you wanted to enrol a user into an exam when they purchase the exam on you’re eCommerce store, the trigger would be ‘exam purchased’. - Adding an action: An action is what your automation does when it's triggered, for the example above, the action would be to enrol the user into the exam on your online exam system. And thats it - it really is that simple! You can set up a Zap in minutes and then Zapier will take care of the rest [2]. ## Common automated workflows when delivering online exams ### Connecting to an online store One of the most popular uses of Zapier with an online assessment platform is connecting your e-Commerce store to the platform. You can create tiered packages, for example, Silver, Gold, and Platinum, on your e-Commerce site, each offering different levels of access to your content. Imagine no longer having to manually check sales records every day and add purchasers to online exams. Not only is this tedious for you, but it also means customers have to wait for access to their purchased content until you have the time to update everything. Here's where Zapier comes in to save the day - by automating this process, you can ensure that customers get instant access to their content as soon as they make a purchase, all while removing your manual workload. Here’s how you can set up the Zap: - Trigger: New purchase in Shopify (or any other online store supported on Zapier) - Action: Add purchaser to a relevant user group and auto-assign the relevant exams With this Zap in place, every time a purchaser buys your content, they immediately gain access to their relevant exams. This automation allows you to scale your business effortlessly across the globe, helping you to make money while you sleep or whilst you’re enjoying a holiday! Wherever you are, you can relax knowing Zapier is taking care of everything! ### Enrolling candidates into an exam One of the more time-consuming tasks involved in delivering exams is enrolling candidates, especially when dealing with large numbers of users and varying enrolment times based on specific events. Automating this process can be a game-changer, integrating seamlessly with various tools such as [CRMs](https://zapier.com/apps/categories/sales-crm){rel=""nofollow""}, LMSs, VLEs, and [databases](https://zapier.com/apps/categories/databases){rel=""nofollow""}. Here’s how the Zap works: - Trigger: User field updated in a CRM or User completes course in a LMS - Action: Enrol the user into the exam This automation not only saves valuable time but also ensures that candidates are enrolled in their exams promptly and efficiently. This means no more waiting for manual enrolment and allows you more time to focus on other important tasks. It also prevents the risk of human error, ensuring that candidates are enrolled into the correct exam every time. ### Sending exam results back to your system Exporting exam results and importing them into different tools, such as your CRM, LMS, database or BI tool, can be a monotonous and time-consuming task, especially when test takers complete exams at different times. This means your data won’t always be up to date, which can cause internal logistical issues. Additionally, there is a risk of human error when manually reviewing data in a CSV or inputting data into a system. Fortunately, automation can easily solve these issues: A Zap can easily fix that: - Trigger: User completes an exam - Action: Send results back to your system If you’re looking to maintain a centralised source of truth, no problem! You can effortlessly send user's exam results back to your system in an automated manner, ensuring seamless organisation of all your data, that is always accurate, with no human errors and always up-to-date! ![sending-results-automation.png](https://synap.ac/cms/sending-results-automation.png) ### Recommending content based on a candidates’ exam performance One of the major benefits of an online testing platform is the ability to gain valuable insights into user performance, which can significantly enhance their learning journey. However, manually reviewing these insights and recommending personalised content based on this data can be time-consuming. That's where Zapier comes in: - Trigger: User completes an exam - Action: If the user scores less than 50%, send an email recommending specific content This allows you to effortlessly offer tailored content, such as a course on your LMS or certain content for them to purchase on your eCommerce store, to help candidates improve based on their exam performance. It also removes the need for tutors or educators to manually review each candidates’ results, and manually selecting relevant content to email them. Overall, this will save your team a tonne of time, and your end users will receive instant recommendations to help improve their knowledge. ![performance-recommendations.png](https://synap.ac/cms/performance-recommendations.png) ### Creating personalised learning paths based on user performance It can be frustrating for test takers to have to wait for their next online course or exam to be assigned to them. For admins, having to manually determine specific learning paths for each individual, especially when dealing with multiple courses and exams, can be a daunting task. Imagine manually adding users to each one! Thankfully, there's a simple solution with Zapier: - Trigger: User completes an exam - Action: If the user scores between 70-80%, then add the user to the first learning pathway user group This automated process allows you to guide users through tailored learning journeys, advancing them through specific content based on their individual performance using filters. Users gain instant access to their next course or exam, ensuring they are always on the right track without any delays. ### Providing custom next steps when a user completes an exam Candidates can quickly lose motivation when left waiting for their next steps after completing an exam. This also puts pressure on you to provide timely guidance. As Zapier integrates with thousands of popular tools, you can connect your exam workflow with your favourite accreditation tools (such as [Credly](https://zapier.com/apps/credlys-acclaim-platform/integrations){rel=""nofollow""} or [Accredible](https://zapier.com/apps/accredible/integrations){rel=""nofollow""}), communication tools (such as [Gmail](https://zapier.com/apps/gmail/integrations){rel=""nofollow""}), and more! Here’s the Zap to streamline your processes: - Trigger: User completes an exam - Action: If the user achieves “Pass” grade, assign a custom badge or certificate By setting up this simple automation, you ensure that candidates receive immediate instructions on what to do next, maintaining their momentum and engagement. Meanwhile, you can relax, knowing that users have access to their next steps without needing to wait for you. This not only keeps your participants motivated but also frees up your time for other important tasks. ![custom-steps-automation.png](https://synap.ac/cms/custom-steps-automation.png) ### Deliver custom alerts/notifications Without the ability to automatically send custom notifications to admins, managing online exams at scale can become chaotic and inefficient. Admins might miss critical updates about candidate enrolments or exam completions, leading to delays with internal processes and response times. A Zap can easily help you set up these custom alerts: - Trigger: User completes or enrols into an exam - Action: Send a custom message to admins via email By automating notifications to be sent via email or Slack, admins can stay informed in real-time, quickly address issues, and ensure a smooth, organised exam process. These messages can be fully customised to include essential data, such as a candidate score an grades. This automation enhances communication and improves overall exam process efficiency. ## Zapier and Synap You can use Zapier in combination with Synap's [custom triggers](https://synap.ac/docs/integrations/zapier/triggers){rel=""nofollow""} and [actions](https://synap.ac/docs/integrations/zapier/actions){rel=""nofollow""} to automate your exam workflow, accomplishing more with half the work. Synap has [integrated Zapier](https://synap.ac/docs/integrations/zapier){rel=""nofollow""} into the platform to make it even easier, you don't even have to leave your portal to begin automating your online exam workflows! Behind the scenes, Synap’s [APIs & integrations](https://synap.ac/integrations/) make it simple to connect your exams to the rest of your tooling. ![zapier-integration.png](https://synap.ac/cms/zapier-integration.png) ## Learn how Synap leverages Zapier to streamline the online exam process Discover how Synap’s automations simplify online exam delivery with a tailored demo and enjoy a 14-day free trial—[get started today!](https://calendly.com/d/cpg-7g6-rq4/video-demo-with-synap){rel=""nofollow""} ### References 1. Gunnoo N. (2024) \*\*\*\*Zapier 2022 Revenue, Key Facts and Statistics, {rel=""nofollow""} 2. Zapier, Make your work flow with Zapier: {rel=""nofollow""} # Accessibility improvements A round of accessibility work across the quiz player and navigation improved ARIA support and keyboard control, keeping exams usable for every candidate and aligned with WCAG. # ✅ ✅ Assign Markers & The Attempts - Markers page Marking a large cohort is far easier when the right people are looking at the right scripts. You can now assign specific markers to specific attempts and filter the attempts table by marker — so every member of your team knows exactly what they need to mark. ![Assigning markers to attempts in the Synap exam users table](https://synap.ac/cms/assign-markers.gif) **How it works** From an exam's users table, select the attempts you want to distribute and assign a marker to them. Markers can then use the new **Markers** view to see only the attempts assigned to them, keeping large marking exercises organised and collaborative. It's ideal for splitting marking fairly across a team, moderating an individual marker's work, or simply making sure nothing slips through the cracks. # Audio recording questions A new audio-recording question type lets candidates record spoken answers directly within an assessment — ideal for language, communication and viva-style tasks. # More control over cloze questions Cloze questions — text, dropdown and drag-and-drop — gained much finer scoring control. Set per-choice credits and penalties, allow multiple correct answers, and accept numeric ranges. # 🪄 Spell Check Customisation for Free Text Questions When creating a free-text question, you now have the power to enable or disable spell check, ensuring a fair assessment where students tackle spelling and grammar independently, without additional assistance when disabled. ![product-update-sample.png](https://d2ny1hnu26zdpc.cloudfront.net/product-update-sample.png) To toggle spell check, navigate to a free-text question within the Quiz Builder. There, you'll find the option to enable or disable spell check with a simple click of the radio button. Put control in your hands, and empower your students to excel on a level playing field! # Double and Blind marking Fair, consistent marking is at the heart of any credible exam — so we've enhanced how marking works on Synap with **double marking** and **blind marking**. **Double marking** lets two markers score the same attempts independently. Comparing their marks helps you catch inconsistencies, moderate borderline cases, and stand behind every result with confidence. **Blind marking** anonymises the process, so markers assess the work itself without seeing who it belongs to — reducing the risk of unconscious bias and keeping marking objective. Used together or on their own, these options make your marking more rigorous, more defensible, and fairer for every candidate. # Expanded Exam Feedback Options: Upload Videos and PDFs We've made communication during assessments even more effective by allowing you to upload videos and PDFs to your exam feedback and notes. ![expanded-feedback-options.gif](https://d2ny1hnu26zdpc.cloudfront.net/expanded-feedback-options.gif) Whether it's explaining concepts to candidates or keeping organised internal records, this addition boosts the flexibility of your assessment marking process. Videos and PDFs sit alongside your written feedback, so candidates get everything they need the moment their results are released. # Exam psychometrics & item analysis New exam-level statistics bring proper psychometrics to Synap: KR-20 and Cronbach's alpha reliability, item difficulty and discrimination, grade breakdowns and grade-flow charts — the evidence you need to trust an exam. # Extended Matching Questions Build sectioned and non-sectioned attempts using Extended Matching Question (EMQ) filter groups — giving you more control when assembling exams from your question banks. # A faster exam-taking experience We rolled out our rebuilt v3 quiz player — a faster, more reliable and more accessible experience for candidates sitting exams. # ⏳ Flexible exam deadlines We are excited to announce the addition of **two** new exam scheduling features! ![exam-deadlines.png](https://synap.ac/cms/exam-deadlines.png) First, we have indefinite exams, providing you with the ability to create ongoing assessments without the need for fixed end dates. Say goodbye to the hassle of setting long close dates or duplicating exams when they expire. With indefinite exams, you can effortlessly manage assessments that continue indefinitely. We have also introduced support for relative deadlines, allowing you to set specific timeframes for candidates to complete their exams relative to their enrollment date. With these two new scheduling options, you have much more control over your exam management! # 🤸‍♀️ Flexible Exam Retakes We're delighted to share a new feature that makes setting resits on exams more flexible than ever. Now, you have the option to allow users to retake an exam, even if they've already passed. Plus, enjoy the convenience of defining an unlimited number of resits. ![449-12b1a0c4215ecf3ba65563f7a90ab82c7ae8ebcf.png](https://synap.ac/cms/449-12b1a0c4215ecf3ba65563f7a90ab82c7ae8ebcf.png) This update gives you the freedom to tailor the exam experience to better suit your needs, ensuring a smoother and more user-friendly process. 🧠 [Click to learn more](https://synap.ac/docs/exams/create-and-manage-exams/3.-configure/resits){rel=""nofollow""} # ⏰ Flexible Exam Scheduling and Attempt Adjustment You can now effortlessly reschedule exams on our platform. No more creating new exams for changes – simply set a new open and close date/time even after the exam has closed. This feature is perfect for late user additions, missed windows, and other unexpected situations. ![reschedule-online-exam.png](https://d2ny1hnu26zdpc.cloudfront.net/reschedule-online-exam.png) **How to Reschedule an Exam:** Navigate to the exam settings, head to ***schedule*** and set a new open/close date to re-open an exam. ![online-exam-rescheduling.png](https://d2ny1hnu26zdpc.cloudfront.net/online-exam-rescheduling.png) For more detailed instructions check out our [comprehensive guide](https://synap.ac/docs/exams/create-and-manage-exams/5.-share/schedule#re-open-an-exam){rel=""nofollow""}. **How to adjust attempts:** Bulk select the attempts you would like to adjust, select the ***adjust time*** icon, and set a new open/close date to allow candidates another exam window. For more detailed instructions, be sure to check out our [comprehensive guide](https://synap.ac/docs/exams/create-and-manage-exams/5.-share/schedule#re-open-an-exam){rel=""nofollow""}. Should you have any questions or need assistance, our support team is just a message away in the chat widget. Happy rescheduling! # Global exam settings Manage default exam settings and templates centrally across a root portal and its sub-portals, and enforce multi-factor authentication at the organisation level — for consistent, secure configuration at scale. # Image hotspot questions The new image hotspot question type lets candidates answer by clicking regions of an image, with shape-based answer zones — excellent for anatomy, diagrams and labelling tasks. # ISO 27001 security hardening As part of our ISO 27001 information-security programme, data storage moved to fully private buckets with centralised audit logging — strengthening how your data is stored and protected. # 🧪 Enhance Quizzes and Exams with Lab Values! With our brand new Lab Values feature, give your students a set of tables, images or any other additional information you want them to have on hand during an attempt. When enabled lab values are easily accessed by a special button on the right for students. Ideal for (but not limited to) fields like science and medicine, this feature allows you to create and deliver essential tables and rich text content during quizzes and exams. Your students can then reference this crucial information to answer questions more effectively. ![synap-exam-lab-values.gif](https://d2ny1hnu26zdpc.cloudfront.net/synap-exam-lab-values.gif) To use it, simply type out or upload your Lab Values within the **Quiz Experience** or **Exam Settings** pages. 🧠 [Lab values guide](https://synap.ac/docs/whats-new/big-features/lab-values-additional-exam-resources){rel=""nofollow""} # Live proctoring Invigilators can now monitor candidates live with a real-time streaming viewer and event log, plus new image-zoom controls — for hands-on oversight of high-stakes exams as they happen. # LTI & JWT single sign-on Launch Synap collections and exams directly inside your LMS or a partner platform using embedded LTI and JWT single sign-on — including SSO flows that don't even require an email address. # Manage webhooks from the interface You can now subscribe to platform events and manage webhook endpoints directly in the interface — no engineering required to start receiving real-time notifications from Synap. # ⌛️ Exam Closure: A New Way to Conclude Exams We understand that there are situations where closing exams early is necessary. Rather than cancelling ongoing exams, you now have the option of using exam closure. ![closing-exams-synap.gif](https://d2ny1hnu26zdpc.cloudfront.net/closing-exams-synap.gif) With this feature, all existing attempts remain intact, any unstarted attempts are invalidated, and users added to the associated user group won't generate new attempts. It's the clean way to wrap an exam up on your terms — without disrupting anyone who's already partway through. # Marking roles & workflows New marking roles bring structured, team-based marking to Synap. Provisional markers can escalate responses, with dedicated moderating, back-reading and auditing stages — so marking is collaborative, consistent and defensible. # Enhanced Account Security With Multi-Factor Authentication (MFA) Keeping accounts — and the exam data behind them — secure matters more than ever. That's why we've launched **Multi-Factor Authentication (MFA)** across the platform. ![Scanning a QR code to set up multi-factor authentication on Synap](https://synap.ac/cms/mfa.png) With MFA enabled, signing in takes a second step beyond a password: users scan a QR code with an authenticator app and enter the one-time code it generates. Even if a password is ever compromised, the account stays protected. It's quick to set up and adds a meaningful layer of protection for administrators, markers and candidates alike. # Mobile app improvements Our mobile learning app gained Spaced Learning support alongside a round of platform and performance upgrades, for a smoother experience on the go. # Neutral grades & faster proctoring review Two updates for proctored exams: new neutral (pass/fail) grade outcomes that still issue certificates, and a more efficient way to review proctoring sessions — including optional AI-assisted flagging that always keeps a human reviewer in the loop. # 🗣 New Portal Languages: Croatian and Thai We have added two new languages to our default language settings: Croatian and Thai! ![synap-languages-thai-croatian.png](https://d2ny1hnu26zdpc.cloudfront.net/synap-languages-thai-croatian.png) To change the default language of your portal, go to Settings > Locale and choose a language from the Default language dropdown. Head over to [Synap Academy](https://synap.ac/docs/portals/portal-settings/locale-language-settings){rel=""nofollow""} to learn more about language settings. # A new in-app PDF viewer A rebuilt PDF viewer supports two-page mode, annotations and better responsiveness on smaller screens — for case materials, source documents and reference PDFs during exams. # A new Synoptic proctoring extension We rebuilt the Synoptic proctoring browser extension from the ground up, for more reliable exam lockdown and monitoring during remote, proctored exams. # 🗣 New Portal Languages: Norwegian and Slovenian We have added two new languages to our default language settings: Norwegian and Slovenian! ![synap-new-languages-slovenian-norwegian.png](https://d2ny1hnu26zdpc.cloudfront.net/synap-new-languages-slovenian-norwegian.png) To change the default language of your portal, go to **Settings > Locale** and choose a language from the **Default language** dropdown. Head over to [Synap Academy](https://synap.ac/docs/portals/portal-settings/locale-language-settings){rel=""nofollow""} to learn more about language settings. # 🐎 Override attempt scores, comments & history Introducing 'Override Attempt Scores, Comments & History,' our latest feature designed to give you complete control over assessment management in Synap. With the power to override scores, leave comments, update grades, and maintain a detailed history of changes, you can fine-tune assessments for precision, provide insightful feedback, collaborate seamlessly with your team, and ensure full accountability. **🔑 Key points** - ⭐️ Override scores & points - 🥉>🥇 Override grades - 💬 Leave comments - 🔍 Track historical changes - 🤝 Collaborate with your team ![657-a613835d9996c56f7689c1e8571a2d8402d91587.png](https://synap.ac/cms/657-a613835d9996c56f7689c1e8571a2d8402d91587.png) This new feature means you can increase or decrease an attempts score after an exam during an exam moderation period. 🧠 Learn more in our [docs](https://synap.ac/docs/whats-new/big-features/override-attempt-scores-comments-and-history){rel=""nofollow""}! # 🏅Override Finalised and Released Grades We're excited to share that you now have the ability to modify grades, even after they have been finalised and released, providing enhanced flexibility within your assessment process. ![synap-override-grades.gif](https://d2ny1hnu26zdpc.cloudfront.net/synap-override-grades.gif) Admins can utilise this feature in response to moderation, student appeals, or to correct mistakes. Plus, if needed, you can easily remove the override, giving you complete control over the grading process on platform! Easily incorporate it into your marking process the next time you need to modify grades ✍️ # Performance breakdowns by tag New analytics break student and cohort performance down by tag and Tag Set, with cohort filtering — so you can see exactly where learners are strong or struggling by topic, skill or difficulty. # Personal Access Tokens for the API You can now generate Personal Access Tokens to authenticate v3 API requests. It's a faster, more secure way to build programmatic integrations without sharing account credentials. # ⤴️ Priority Display for Important Collections You can now effortlessly bring essential collections to the forefront of your students' collections page with our new priority display feature. No more scrolling through old collections. ![priority-display.png](https://synap.ac/cms/priority-display.png) Here's how it works: **Activate priority:** Edit a collection, go to its configure settings, and enable priority display. **Instant impact:** Students assigned to these collections will see them prominently at the top of their page. Any questions? Ask for support in the chat widget! # 🚀 Dive into Question Data With Our New Question Stats Dashboard 📊 Great assessments improve over time — and that starts with understanding how each question is actually performing. Our new **Question Stats dashboard** turns every exam into actionable data. ![The Question Stats dashboard on Synap showing performance for each question](https://synap.ac/cms/question-stats.png) For every question you can see the **average score**, a measure of **question difficulty**, and a **breakdown of how candidates responded** — including which options they chose. Spot questions that are too easy or too hard, find answer options that aren't working as intended, and refine your question bank with evidence rather than guesswork. It's the kind of psychometric insight serious awarding bodies rely on, built right into Synap. # 💽 Records of Learning We are thrilled to announce a powerful new feature on Synap: **Records of Learning** (RPLs). This easy to use addition is designed to make Synap your comprehensive source of truth for all learning and assessment records, whether completed on our platform or elsewhere. **Examples of Record of Learning use:** - Storing person interview assessments scores - Additional qualifications - Importing previous attempts from another LMS / platform - Storing certifications and certificate files - Recreating qualifications which have expiry dates ![145-59efecf7abb04180caedabc1d710e9b547ea1470.png](https://synap.ac/cms/145-59efecf7abb04180caedabc1d710e9b547ea1470.png) 🧠 Head over to the [academy](https://synap.ac/docs/portals/data-management/records-of-learning){rel=""nofollow""} to learn more! # 🚦 Revoke & Reinstate Assignments New admin controls to stop user's accessing existing assignments and reinstate access! Use the new revoke assignment button option when viewing a users progress, and if you change your mind later you can reinstate the same assignment for them to start / resume. ![revoke-assignments.gif](https://synap.ac/cms/revoke-assignments.gif) 🧠 [Click to learn more](https://synap.ac/docs/courses/assigning-a-course#revoke-an-assignment){rel=""nofollow""} # Richer quiz results & reporting Quiz results reporting was redesigned with new charts and insight breakdowns. We also added a certificate-generated webhook and the ability to regenerate certificates on demand. # 🔖 Introducing Bookmarking for Smarter Studying! We're thrilled to unveil our latest feature designed to enhance learner's study experience: Bookmarking! Now, you can enable bookmarking for students to effortlessly highlight questions for later review during tests or exams. ![bookmarking-online-exam-1.gif](https://d2ny1hnu26zdpc.cloudfront.net/bookmarking-online-exam-1.gif) Students can simply hit the bookmark button in the right-hand controls bar to save questions for later. When expanded, bookmarked questions are neatly organised, featuring a handy bookmark symbol for quick recognition. ![bookmarking-online-exam-2.png](https://d2ny1hnu26zdpc.cloudfront.net/bookmarking-online-exam-2.png) Activate bookmarking in a breeze! Simply navigate to the ***experience*** page in a quiz or the ***settings*** page in an exam. Toggle bookmarking to **Show**, and students will unlock the ability to bookmark questions for later review. Find more information on the [Quiz Experience](https://synap.ac/docs/quizzes/creating-a-quiz/quiz-experience){rel=""nofollow""} article in our help docs # Spreadsheet questions Assess real data and finance skills with the new spreadsheet question type. Candidates work in a built-in spreadsheet editor — with formulas and functions — right inside the exam. # Synoptic desktop app & lockdown The new Synoptic desktop app delivers a hardened, full lockdown environment for high-stakes proctored exams — detecting and blocking prohibited applications before an exam can even start. # 📸 Synoptic 2.0 Introducing Enhanced Proctoring with Interval Screen & Webcam Captures Introducing 2 huge new features to Synoptic : 📸 Webcam and Screen Interval Captures - **Regular Intervals**: Synoptic will now capture **both** screen and webcam images at regular intervals through out the exam. - **Webcam captures**: See exactly where and what candidates are doing through their webcam - **Screen captures**: Full screen captures of the candidates desktop, to detect other applications, chats, windows, browsers etc. This feature is designed to add peace of mind for educators and administrators by adding an additional layer of oversight to the exam process. It ensures that the exam integrity is maintained without being intrusive. ![enhanced-proctoring-for-exams.gif](https://d2ny1hnu26zdpc.cloudfront.net/enhanced-proctoring-for-exams.gif) To take advantage of this new feature, simply enable it in the proctoring settings before your next exam. [Head over to our docs](https://synap.ac/docs/exams/proctoring/proctoring-with-synoptic/create-a-synoptic-exam#webcam-and-screen-interval-capture){rel=""nofollow""} to learn more and for a step by step guide! # Tag Sets Tag Sets let you organise questions, attempts and student insights across multiple dimensions — subject, skill, difficulty and more. The result is richer reporting and far easier content management at scale. # ⚖️ Exam Terms & Conditions for Students We're thrilled to introduce a powerful addition to our online exam platform: the Terms and Conditions Checkbox. Found in the legal submenu of our exam creation interface, this feature prompts students to review and accept specified terms and conditions before participating in an exam. Exam creators can easily enable it during setup, tailoring terms to their requirements, ensuring legal compliance. !\[learning.synap.ac\_portal-dashboard\_exam\_x5pqae6gg4\_legal(Macbook Pro 13\_).png]\(/cms/learning.synap.ac\_portal-dashboard\_exam\_x5pqae6gg4\_legal(Macbook Pro 13\_).png) Once activated, students encounter the checkbox upon accessing the exam. They must actively acknowledge acceptance of the terms and conditions before proceeding, providing enhanced control for exam creators and fostering a transparent, accountable exam environment. This feature not only ensures legal compliance but also empowers creators with clearer guidelines and expectations for participants. !\[learning.synap.ac\_exam-hall\_DgTsbexefp(Macbook Pro 13\_).png]\(/cms/learning.synap.ac\_exam-hall\_DgTsbexefp(Macbook Pro 13\_).png) # ↩️ Unrevoke Exam Attempts We've been listening to your feedback — and sometimes an attempt gets revoked when it shouldn't have been. Now you can put it right in a click with **Unrevoke**. ![Revoking and restoring an exam attempt in the Synap interface](https://synap.ac/cms/unrevoke-attempts.gif) If you revoke an exam attempt and then change your mind, simply unrevoke it to restore the candidate's access and progress exactly as it was — no re-creating exams and no lost work. It's a quick, reversible way to stay in control on exam day. It pairs naturally with revoking attempts, giving you confident, two-way control over who can access an exam and when. # Video recording questions A new video-recording question type captures spoken and visual responses, marked against rubrics — perfect for presentations, and clinical or practical assessments. # Webhook Deliveries v2 A redesigned webhook deliveries dashboard adds filtering, delivery health status, bulk actions and manual retries — making it far easier to monitor and debug your integrations. We also added font-family accessibility options. # 🪝 Webhook UI We're excited to unveil our latest feature: the Webhook UI. This intuitive interface transforms how users integrate their data, making it seamless and efficient. Accessing the Webhook UI is super simple. Just head to your settings, look for 'Integrations' on the left hand menu and select 'Webhooks'. From there, you can easily manage your webhook configurations. For more information check out our [Webhook docs!](https://synap.ac/docs/integrations/webhooks){rel=""nofollow""} ![webhook-ui.gif](https://synap.ac/cms/webhook-ui.gif) # ⚡️ Zapier embedded in Synap We are happy to announce the seamless integration of Zapier directly into your Synap portal. Say goodbye to manual tasks and hello to automated efficiency! 🎯 Effortless Management: No need to switch between platforms anymore! With Zapier embedded in Synap, managing your zaps becomes a breeze. Simply navigate to your portal settings, find Zapier and dive right in. 🔧 Create and Edit with Ease: Tweak existing zaps or craft new ones effortlessly within your Synap portal. 🌟 Templates for Quick Setup: Say goodbye to the hassle of starting from scratch. We've included templates to kickstart your automation journey, making setup faster and more convenient than ever before! # Maintaining Assessment Integrity in the Age of AI Synap founder Dr James Gupta argues that institutions should meet AI-era integrity challenges with proportionate, risk-based security rather than either invasive monitoring or a return to paper exams. He suggests stratifying controls by stakes, adopting dedicated exam infrastructure separate from general learning management systems, and maintaining clear audit trails so assessments can be defended if challenged. The article, closely related to Gupta's FE News piece on the same theme, restates Synap's case that governance and infrastructure must evolve as fast as student AI use. # Synap Named a Finalist at the British Data Awards 2024 The British Data Awards 2024 announced its finalists across a range of categories, drawn from a record number of entries. Synap is listed as a finalist in two categories: Innovation of the Year and Education Initiative of the Year. The recognition reflects Synap's use of data within its online assessment platform. # Synap Listed Among British AI Startups to Watch This Business Insider feature rounds up British artificial intelligence startups identified as ones to watch for the coming year. Synap is included among the companies profiled in the list. # Synap's Company Profile on BusinessCloud BusinessCloud's company profile presents Synap as an online exam platform that helps organisations deliver secure, scalable testing and certification programmes. It outlines core capabilities including question authoring, secure exam delivery, grading workflows, analytics and in-house proctoring. The profile describes Synap's customer base across universities, professional bodies, training providers and enterprises, and notes the Leeds headquarters and its reach across the UK, Europe and North America. # Synap Features in BusinessCloud's EdTech 50 for 2026 BusinessCloud's EdTech 50 for 2026 ranks 50 companies building technology for education and workplace learning, with selections drawn from a shortlist through reader votes and an expert judging panel. Synap appears on the list, described as an online exam and assessment platform for secure test delivery. The recognition places Synap among the notable UK education technology companies identified for the year. # How Leeds EdTech Synap Found Its Rhythm This BusinessCloud feature charts Synap's evolution from a student revision app, founded by Dr James Gupta and Dr Omair Vaiyani, into a B2B platform serving universities, employers and other edtech companies. It describes the company's pivots, including its move into high-stakes remote assessment ahead of the COVID-19 pandemic. The article covers Synap's Leeds base, its customer mix across regulated sectors and education, and its exploration of AI for content creation and grading. # Leeds EdTech Startup Synap Signs Exclusive University of Law Contract Business Up North reports on Synap, the Leeds-based education technology startup, signing an exclusive contract with the University of Law. The deal sees Synap's learning platform used to support the university's legal training programmes. The full article text was not accessible at the time of writing. # Synap's Crowdcube Funding Pitch This is Synap's company pitch on Crowdcube, the equity crowdfunding platform. The page hosts the details of Synap's fundraising round for prospective investors. # Meet the Medical Student Behind Synap Doctorpreneurs interviews Dr James Gupta while he was still a medical student at the University of Leeds, tracing how he came to found Synap. The discussion covers the science of memory and active recall that underpins the platform, his earlier venture in student transport, and how he balanced coding and study with building a company. It closes with his advice for other medical students weighing up entrepreneurship. # Synap Featured in Education Technology (May 2026) This item links to the May 2026 issue of Education Technology, a UK publication covering technology in schools and further and higher education. The referenced page appears in the magazine's digital flipbook edition. The content is presented in an interactive reader format that could not be retrieved directly. # Can We Trust Online English Tests? Synap founder Dr James Gupta argues that online English language testing can be delivered securely when implemented properly, even while acknowledging genuine concerns about cheating incentives in high-stakes migration contexts. He points to biometric and behavioural technology, controlled test environments and hybrid models that matured after COVID as reasons remote assessment is now viable. The central point is that security depends on enforcing the right standards rather than on whether testing happens online, aligning with Synap's positioning in secure assessment. # Synap Shortlisted for ETIH Global Impact Award The ETIH Innovation Awards 2026 shortlist for the Best Global Impact category recognises edtech platforms delivering measurable outcomes across multiple countries and education systems. Synap is named among the shortlisted platforms, described as a global online exam platform built to widen access to high-stakes assessment. The article notes Synap's focus on secure, proctored exams in environments with limited connectivity, and references a worldwide user base. # Synap Takes Home Two ETIH Innovation Awards Synap was recognised at the 2026 ETIH Innovation Awards, winning in the Best Student Engagement and Assessment Tool category as well as being named EdTech Company of the Year (UK). The coverage highlights Synap's work with the University of Law supporting Solicitors Qualifying Examination preparation, including diagnostic assessment, spaced learning, mock exams and predictive analytics. The piece positions Synap as an online learning and assessment platform focused on exam readiness and secure online testing for institutions. # Maintaining Assessment Integrity in the Age of AI Synap founder Dr James Gupta contends that the widespread student use of generative AI is exposing the limits of traditional assessment and turning academic integrity into an institutional governance and risk question. He argues that misconduct cannot be designed away entirely, so institutions need risk-based oversight, proportionate and transparent controls, dedicated assessment infrastructure and clear audit trails. The article echoes Synap's view that defensible digital assessment rests on combining thoughtful design with robust operational governance. # The Ethics of Online Exams: Designing Proportionate Security Controls In this opinion piece, Synap founder Dr James Gupta argues that piling on surveillance does not automatically make an online exam more trustworthy, and can instead erode candidate confidence, raise accessibility issues and invite legal challenge. He makes the case for proportionate controls that scale to the stakes of each assessment, embedding integrity into exam design and following privacy-by-design principles. The article reflects Synap's position that credible digital assessment depends on transparency and appropriate governance rather than maximum monitoring. # The Infrastructure Blind Spot in Online Exams Synap founder Dr James Gupta argues that organisations evaluating online exam platforms tend to focus on question design or proctoring while overlooking the underlying infrastructure that actually determines whether exams run reliably at scale. He notes that online assessments face unusual demands, including sudden traffic spikes, high-stakes consequences for outages and highly variable candidate devices and networks. The piece frames dependable infrastructure, sound assessment design and verification as complementary layers of trust, aligning with Synap's platform positioning. # Inside the Growing Market for High-Tech Exam Cheating This FE Week investigation, written by Jessica Hill, examines the emerging market for high-tech exam cheating, including covert devices such as hidden earpieces and smart glasses promoted through social media. It considers how easily available technology and online influencers are helping to normalise academic dishonesty. The piece is relevant to the assessment integrity challenges that platforms like Synap are built to address. # James Gupta's Contributor Profile at The Guardian This is an author and contributor profile page on The Guardian, collecting articles and other content credited to James Gupta, founder of the online assessment platform Synap. Such profile pages typically aggregate a writer's published contributions in one place. The page itself could not be retrieved directly. # The Ethics of Online Exams: Designing Proportionate Security Controls This opinion piece, published by The HR Director, examines how organisations can design online exam security that is proportionate to the stakes of each assessment rather than defaulting to maximum surveillance. It reflects Synap founder Dr James Gupta's broader argument that responsible digital assessment balances integrity with candidate trust, privacy and accessibility. The article closely mirrors Gupta's FE News piece on the same subject. # Crowdfunding and Brain Science: Lessons from Synap's Founder This post recaps a talk James Gupta gave at a Lean Startup Yorkshire meetup, where he shared practical tips for founders running a crowdfunding campaign. He connects that fundraising experience to the memory and brain-science principles that inform Synap's approach to learning. The piece points readers to a recording of his session and its thirteen takeaways. # James Gupta as a University of Leeds Enterprise Ambassador This University of Leeds Centre for Enterprise and Entrepreneurship case study features James Gupta, founder of the online assessment platform Synap, in his role as an enterprise ambassador. Case studies of this kind usually describe an entrepreneur's journey and their engagement with the university's enterprise programmes. The page could not be retrieved directly. # James Gupta's Profile at the University of Leeds This is a profile page hosted by the University of Leeds Centre for Enterprise and Entrepreneurship, featuring James Gupta, founder of the online assessment platform Synap. Pages like this typically highlight an entrepreneur's background and their links to the university's enterprise community. The page could not be retrieved directly. # A Corporate Solicitor's Move into Legal Teaching This Legal Cheek Careers profile follows a University of Law lecturer who moved from corporate legal practice into teaching. She reflects on bringing real deal experience into her courses and on preparing students for the Solicitors Qualifying Examination. Among the student resources she highlights is the Synap revision app, used for mock exams and self-study. # Building Synap During a Medical Degree Writing for The MDU's student publication, James Gupta describes how he and a co-founder built Synap as a revision tool while he was completing his medical degree at Leeds. The piece explains the motivation behind creating a more effective way for medical students to study. It also outlines a partnership with the Medical Defence Union that brings revision content to students through the platform. # Helping Taxi Drivers Pass Their Entrance Test with mytaxi This Irish Tech News article covers how the ride-hailing app mytaxi worked with Synap to help drivers prepare for and pass the official taxi entrance test. It is an example of Synap's assessment and training platform being applied to professional licensing outside of academic settings. The full article text was not accessible at the time of writing. # Building Synap: A Tech Talks Conversation In this episode of Nash Squared's Tech Talks podcast, Dr James Gupta discusses Synap, described as a platform for delivering personalised training at scale. The conversation covers why he started the business, how it took shape in its early days, and how it has been funded. The episode is available to stream across major podcast platforms. # Synap Enters Exclusive Partnership with the University of Law Prolific North covers an exclusive partnership between Leeds-based Synap and the University of Law. The platform is set to support the university's preparation courses for the Solicitors Qualifying Exam and the Bar Practice Course, accessible on students' mobile devices. The piece notes Synap's use of personalised learning algorithms to make study time more efficient. # Rethinking Online Examinations in the Age of AI In this Q\&A with Security Journal UK, Synap founder Dr James Gupta discusses how the ease of AI-assisted cheating marks a lasting shift that online exams must respond to without resorting to blanket surveillance. He advocates a layered approach that pairs smart question design, randomisation and lockdown tools with targeted monitoring, alongside privacy safeguards such as plain-language candidate guidance and considered data retention. The discussion also anticipates hybrid assessments that allow supervised, selective access to online resources, consistent with Synap's assessment philosophy. # Balancing Integrity, Trust and Surveillance in Exams Synap founder Dr James Gupta argues that online exams should apply risk-based, proportionate security rather than maximum surveillance across every assessment. He warns that excessive monitoring can undermine legitimacy, damage candidate trust and create legal exposure while doing little to strengthen integrity, pointing to increasing regulatory scrutiny of intrusive practices. The piece promotes privacy-by-design, transparency and governance-led frameworks that balance integrity with fairness and accessibility, reflecting Synap's approach to secure assessment. # Rethinking Assessment in the Age of Student AI Use TechRound speaks with Dr James Gupta, founder and CEO of Synap, about the rapid rise of generative AI among students and what it means for assessment integrity. The conversation weighs the limits of AI-detection tools, the risks of contract cheating, and the case for redesigning exams rather than trying to make individual questions AI-proof. Gupta argues for hybrid, supervised approaches and for purpose-built exam platforms over generic learning management systems. # Turning Assessment Data Into Audit-Ready Evidence of Capability In this opinion piece for Training Journal, Synap founder Dr James Gupta argues that the value of online assessment extends well beyond tracking pass rates. He makes the case that, with the right governance around secure delivery, consistent conditions and data handling, assessment results can act as defensible evidence of workforce capability. The article frames digital assessment as a compliance and risk-management tool that helps organisations spot skills gaps and support certification requirements at scale. # Proportionate Online Assessment as a Governance Question In this Training Journal opinion piece, Synap founder Dr James Gupta argues that credible digital assessment depends on applying security measures in proportion to the stakes of each exam rather than monitoring everything the same way. He suggests that excessive surveillance can undermine accessibility and candidate trust while raising data-protection concerns. The article advocates a risk-based, privacy-by-design approach paired with transparency as the foundation for ethical online exam delivery. # University of Law Overhauls Its Bar Course with Cheaper, Flexible Delivery Legal Cheek reports on the University of Law's redesigned Bar Practice Course, offered at a substantially reduced price across several English cities. The new format combines in-person tuition with online learning delivered through the Synap app, alongside more tutor support and interactive technology. The article positions the offering against competing barrister-training routes.