> For the complete documentation index, see [llms.txt](https://synap.ac/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://synap.ac/docs/portal-settings/portal-settings/email-settings.md).

# Email settings

Customise the email notifications, at the portal level

Your portal will send a range of automated emails to users about their activity, access and account. You can customise the email settings, logos and sender name from Settings>Emails and include a custom welcome email body. 

<figure><img src="https://3316915154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MkgvUeCmTPeNouRxGPC%2Fuploads%2FtafXcQxy3xC0TyenQmgN%2FScreenshot%202023-08-02%20at%2009.11.16.png?alt=media&amp;token=1849f409-fd1c-4413-b67e-6d341bf76435" alt=""><figcaption><p>Email settings pages</p></figcaption></figure>

{% hint style="info" %}
Custom sender email is only available on Pro and Enterprise plans, a custom subdomain must be in place. Please get in touch with support about upgrading.
{% endhint %}

### Portal notifications&#x20;

Customise notifications settings for all users on the portal in the Email Notifications settings. For some notifications, users can override them from their account page (see below)

<figure><img src="https://3316915154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MkgvUeCmTPeNouRxGPC%2Fuploads%2FzwuKuwmtQWolTfNIf6GD%2FScreenshot%202023-08-02%20at%2009.12.55.png?alt=media&amp;token=8ba8b791-9c3e-4262-94dd-8fe61444590e" alt=""><figcaption></figcaption></figure>

### User notification settings

Any user type can manage their own notification settings by going to their account page and to the Email settings section. No matter a users notification settings they will still get emails in the following situations;&#x20;

* Automated or manually sent exam notification emails&#x20;
* Bulk or single message by an admin or educator from the platform&#x20;

<figure><img src="https://3316915154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MkgvUeCmTPeNouRxGPC%2Fuploads%2F38LiAsuc2wBjvenhqQcd%2FScreenshot%202023-08-02%20at%2009.16.20.png?alt=media&amp;token=a9d17eb0-7412-432f-b8f1-f50c55b68cff" alt=""><figcaption></figcaption></figure>


---

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