> For the complete documentation index, see [llms.txt](https://synap.ac/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://synap.ac/docs/platform/portal/products.md).

# Products

A Product is the offer a buyer selects on the storefront. It explains what is included, sets the price and determines which access Synap grants after a successful purchase.

### Product information

| Field or setting   | What it does                                                | Good practice                                                                |
| ------------------ | ----------------------------------------------------------- | ---------------------------------------------------------------------------- |
| Name               | Identifies the Product on cards, detail pages and checkout. | Make similar products easy to distinguish.                                   |
| Description        | Explains what the buyer receives.                           | State the content, audience, prerequisites and any important limitations.    |
| Image              | Helps buyers recognise the offer.                           | Do not place essential terms only inside the image.                          |
| Price and currency | Sets the amount shown at checkout.                          | Recheck published links and promotions before changing it.                   |
| Granted access     | Connects the purchase to Synap content or enrolment.        | Grant only what the Product promises and test the resulting learner account. |
| Availability       | Controls whether buyers can find and purchase it.           | Hiding a Product does not cancel or refund earlier purchases.                |

### Think from the buyer's perspective

A buyer should be able to answer: What will I get? How long will I have it? Is this right for my level? What happens after payment? Where can I ask a question? If one of those answers depends on your wider terms, link to them before checkout.

### Test access, not only payment

Complete test purchases with both a new account and an existing account. After checkout, sign in as the buyer and confirm that the correct Collection, Assignment, Exam or other entitlement is visible and usable. Also test what your team would do if payment succeeds but access is not granted automatically.

{% hint style="warning" %}
Avoid several Products granting overlapping or contradictory access unless that behaviour is deliberate and tested. A commercial refund and removal of Synap access may be separate actions.
{% endhint %}


---

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