> For the complete documentation index, see [llms.txt](https://synap.ac/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://synap.ac/docs/platform/learner-experience/account.md).

# Account

The Account page lets students view and, where permitted, update their profile, sign-in security, display preferences and communication settings. The controls shown depend on the portal configuration and how the account signs in.

### Personal profile

Students may be able to view or change their profile picture, name and email address. The page also shows their Synap User ID and, where present, an external ID used by another system.

Some fields can be locked. For example, a name or email address managed through Single Sign-On (SSO), an import or another identity system may not be editable in Synap. Changing an email address can also require verification before it becomes fully active.

### Password and Multi-Factor Authentication

Students with a Synap-managed password can change it from Account. Some accounts created through SSO do not use a Synap password and must change their credentials with the identity provider instead.

Multi-Factor Authentication (MFA) adds a second sign-in step. A student can see whether MFA is enabled and, when your portal permits it, set it up or disable it. If your authentication policy requires MFA, Synap can prompt the student to complete setup before continuing to other pages.

{% hint style="info" %}
Write Multi-Factor Authentication in full the first time you mention it to students. Tell them in advance where to get help if they lose access to their authenticator.
{% endhint %}

### Display and communication settings

Available preferences can include:

| Setting        | What it changes                                                     |
| -------------- | ------------------------------------------------------------------- |
| Font size      | Makes text larger or smaller in supported areas.                    |
| Font family    | Changes the typeface used for supported content.                    |
| Language       | Changes translated interface text where that language is available. |
| Email settings | Controls supported optional email preferences.                      |

Accessibility preferences may also be available within an Assignment or assessment. Those options can apply to the current activity rather than acting as a single portal-wide setting, so read any scope message shown beside them.

### Account closure

Where self-service closure is permitted, a student can request deletion or closure from Account. Your portal can prevent this action, in which case the page tells the student to contact an administrator.

{% hint style="warning" %}
Never ask a student to send you their password, Multi-Factor Authentication code or recovery code. Use the administrator account controls and your agreed identity-check process when helping somebody regain access.
{% endhint %}


---

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