Custom Domain (CNAME)

Set up a custom subdomain for your Synap portal using CNAME records.

Synap hosts your portal at a synap.ac address by default. For example:

springfield.synap.ac

Custom subdomains are available on Pro, Business, and Enterprise plans.

You can use a custom subdomain on a domain you own. For example, learning.springfieldelementary.io.

Before you begin

Choose a short, memorable subdomain, such as:

• learn
• training
• practice

You must own the parent domain. The subdomain must not already serve another website.

Contact your Synap onboarding manager or support team with your chosen subdomain. We will provide two CNAME records, one at a time.

1. Add the portal CNAME record

Add the first CNAME record and its value to your domain's DNS settings.

The record name is your chosen subdomain, such as practice or learning.

Most DNS providers add the parent domain automatically. Others require the full hostname, such as practice.mywebsite.com.

See your DNS provider's documentation if you need help. These guides cover GoDaddy and 123 Reg.

Tell us when the record is in place. DNS changes can take up to 48 hours to propagate. Verify the record with DNS Checker.

2. Add the SSL verification CNAME record

After we confirm the portal record, we will provide an SSL verification CNAME record. Its name contains a randomly generated string.

Add the record to your DNS settings using the same process. It authorises Synap to add your subdomain to an SSL certificate. Your portal will then use HTTPS.

Tell us when you have added the record. It can take 24–48 hours to propagate. Verify it with DNS Checker.

3. Go live

DNS changes often appear within an hour, but full propagation can take up to 48 hours so we recommend waiting for this before considering your new domain ready for real-life usage.

Once we confirm the final record, we complete setup within 1–3 working days. Tell us if you need the domain live by a specific date.

Your existing businessname.synap.ac address remains active unless you ask us to explicitly deactivate it. We update emails and links when your custom domain becomes the primary portal address.