[{"data":1,"prerenderedAt":5514},["ShallowReactive",2],{"customers-index":3},[4,306,614,901,1322,1664,2054,2459,2786,3162,3383,3591,3647,3953,4273,4664,5000,5228],{"id":5,"title":6,"author":7,"body":8,"description":263,"extension":281,"headerImage":282,"industry":286,"logo":287,"meta":290,"navigation":291,"path":292,"publishedAt":293,"readingTime":294,"seo":295,"seoDescription":296,"seoTitle":297,"slug":298,"stem":299,"subtitle":300,"topics":301,"useCase":304,"__hash__":305},"customers/customers/bpe-online-exam-platform-case-study.md","Innovating the admissions journey for aspiring teachers",null,{"type":9,"value":10,"toc":262},"minimark",[11,16,20,23,27,30,33,39,43,57,62,65,70,77,81,84,89,99,104,107,111,119,127,135,139,147,152,158,162,169,174,178,191,197,200,205,209,217,221,228,233,239,243,246,251,254,259],[12,13,15],"h2",{"id":14},"about-bpe-empowering-future-educators","About BPE - empowering future educators",[17,18,19],"p",{},"The Boston Plan for Excellence (BPE) is a non-profit education organisation that offers a teacher preparation programme to train future educators for classrooms in Boston. As part of their admissions process, BPE assesses candidates’ subject knowledge across a wide range of disciplines including Mathematics, English, and Science.",[17,21,22],{},"BPE has been successfully delivering assessments on Synap since 2023 and Andrea, their Talent Manager, is continuously refining the process to ensure it evolves with their needs.",[12,24,26],{"id":25},"switching-from-an-outdated-and-time-consuming-platform","Switching from an outdated and time consuming platform",[17,28,29],{},"BPE initially conducted all their exams in person and on paper, a traditional method that was inefficient. With the onset of COVID-19, they were forced to quickly shift to an online approach. However, the platform was clunky, inefficient, and difficult to manage, creating issues for candidates and staff.",[17,31,32],{},"They needed a modern, reliable and user-friendly online exam platform that could support remote assessments and save time and resources.",[34,35,36],"blockquote",{},[17,37,38],{},"We were doing that all in person…super old school. Then during the pandemic, we had to transition it all online, and it was super clunky and very time consuming and took a lot of people resources.",[12,40,42],{"id":41},"finding-a-cost-effective-accessible-and-scalable-online-assessment-solution","Finding a cost effective, accessible and scalable online assessment solution",[17,44,45,46,51,52,56],{},"During their search for a robust online exam solution, BPE discovered Synap. The platform stood out for its user friendly interface, flexible ",[47,48,50],"a",{"href":49},"/online-exam-platform/delivery/","exam delivery"," options, and strong ",[47,53,55],{"href":54},"/online-exam-platform/proctoring/","proctoring features"," while also being cost-effective for a non-profit organisation.",[34,58,59],{},[17,60,61],{},"We're a nonprofit, we don't have a huge budget, so (the price point) was appealing to us.",[17,63,64],{},"Synap's commitment to continuous improvement and frequent feature updates also made a lasting impression.",[34,66,67],{},[17,68,69],{},"There’s a tonne of functionality…I feel like every time I use it, there's something new! You're constantly iterating and adding improvements.",[17,71,72],{},[73,74],"img",{"alt":75,"src":76},"science-knowledge-cloze-min.png","/cms/science-knowledge-cloze-min.png",[12,78,80],{"id":79},"responsive-support-and-easy-adoption","Responsive support and easy adoption",[17,82,83],{},"BPE’s onboarding experience with Synap was smooth and well-supported right from the start. Andrea described the process as “super smooth” and highlighted the team’s helpfulness and kindness throughout.",[34,85,86],{},[17,87,88],{},"Everyone was super helpful! Anytime I had a question, I felt like someone was available... I was really impressed by the responsiveness and kindness of everyone I've interacted with.",[17,90,91,92,98],{},"The ",[47,93,97],{"href":94,"rel":95},"https://academy.synap.ac/doc",[96],"nofollow","help documentation"," also played a key role in the easy adoption of the platform. As Andrea mentioned:",[34,100,101],{},[17,102,103],{},"There’s a tonne of things you can read on your own to learn yourself.",[17,105,106],{},"In addition to the clear and helpful guides, any queries were quickly resolved through responsive customer support - whether via chatbot, email, or video calls - further reinforcing the positive experience.",[12,108,110],{"id":109},"intuitive-features-for-flexible-online-exams","Intuitive features for flexible online exams",[17,112,113,114,118],{},"Synap provided BPE with an intuitive and scalable platform that improved their ",[47,115,117],{"href":116},"/use-case/admissions/","admissions exam"," process. The platform offered a variety of features that enables BPE to deliver high-quality assessments while significantly reducing administrative overhead.",[120,121,123],"h3",{"id":122},"diverse-question-types",[124,125,126],"strong",{},"Diverse question types",[17,128,129,130,134],{},"Synap supports both multiple choice and written response ",[47,131,133],{"href":132},"/online-exam-platform/authoring/","question types",", aligning with BPE’s diverse subject needs allowing them to test candidate knowledge in different ways. This flexibility ensures assessments are tailored to suit a variety of learning objectives and subject matters.",[120,136,138],{"id":137},"efficient-grading","Efficient grading",[17,140,141,142,146],{},"Synap’s ",[47,143,145],{"href":144},"/online-exam-platform/grading/","marking dashboard"," allows for easier grading of assessments, saving time and eliminating the previous paper-based process of scanning, uploading, and manually sharing completed exams. External graders, who are content experts, are invited to the system to mark the exams directly on the platform.",[34,148,149],{},[17,150,151],{},"We outsource the grading to content experts... they have had a really great experience. The amount of time saved is incredible!",[17,153,154],{},[73,155],{"alt":156,"src":157},"science-knowledge-on-platform-marking-min.png","/cms/science-knowledge-on-platform-marking-min.png",[120,159,161],{"id":160},"flexible-exam-scheduling","Flexible exam scheduling",[17,163,164,165,168],{},"Candidates can take assessments anytime and anywhere with Synap’s ",[47,166,167],{"href":49},"exam scheduling"," feature, removing the need for in-person testing. This makes the process far more accessible, especially for those balancing other commitments or living in remote areas.",[34,170,171],{},[17,172,173],{},"(Synap’s) made it a lot more accessible for candidates, because instead of having to be in person, they could take it any time they wanted, any time they were available.",[120,175,177],{"id":176},"accessibility","Accessibility",[17,179,180,181,185,186,190],{},"The ability to add extra time enabled BPE to accommodate candidates who might need ",[47,182,184],{"href":183},"/accessibility/","additional time"," for accessibility reasons. This feature helps ensure a fair and ",[47,187,189],{"href":188},"/blog/inclusive-and-accessible-online-exams/","inclusive assessment experience"," for all learners.",[120,192,194],{"id":193},"exam-cloning",[124,195,196],{},"Exam cloning",[17,198,199],{},"Andrea highlighted the exam cloning feature as a significant time-saver. Once an exam was built, it could be effortlessly duplicated for future use, streamlining repeat delivery without rebuilding the exam from scratch.",[34,201,202],{},[17,203,204],{},"I really like being able to clone exams. That's made it super easy as we want to improve our assessments.",[120,206,208],{"id":207},"bulk-candidate-uploads","Bulk candidate uploads",[17,210,141,211,216],{},[47,212,215],{"href":213,"rel":214},"https://academy.synap.ac/doc/users-and-groups/creating-groups/importing-new-and-existing-users-via-csv",[96],"CSV user import"," functionality made it simple to enrol large cohorts of candidates all in one go, which saved time and improved efficiency during peak admission times. It also reduced the risk of manual errors, ensuring a smoother enrolment process.",[120,218,220],{"id":219},"lockdown-mode","Lockdown mode",[17,222,223,224,227],{},"BPE made use of Synap’s ",[47,225,226],{"href":54},"lockdown browser"," feature, using it in a minimally invasive way to add a layer of professionalism and security to their exams. Any attempts to navigate away from the exam are flagged as breaches and pauses the exam, which discourages cheating. This allowed BPE to balance candidate comfort with exam integrity.",[34,229,230],{},[17,231,232],{},"We like the proctoring features - it's just super intuitive and very easy…It seemed to add a touch of professionalism.",[17,234,235],{},[73,236],{"alt":237,"src":238},"chemistry-exam-proctor-review-min.png","/cms/chemistry-exam-proctor-review-min.png",[12,240,242],{"id":241},"faster-processes-greater-accessibility-and-real-world-impact","Faster processes, greater accessibility, and real-world impact",[17,244,245],{},"Since adopting Synap in 2023, BPE has experienced a significant transformation in how they deliver and manage assessments. Candidates can now complete assessments at a time and place that suits them, dramatically improving accessibility.",[34,247,248],{},[17,249,250],{},"We have really, really positive feedback... it's made it a lot more accessible for our candidates, for people to be able to take it anywhere, anytime.",[17,252,253],{},"Staff have also benefited from streamlined workflows and intuitive tools such as the marking dashboard and bulk uploads, which have reduced workload. These efficiencies have helped BPE improve internal processes and make better use of their time:",[34,255,256],{},[17,257,258],{},"From an organisational perspective, it’s saved a tonne of time so that we've been able to use that time in other ways. It's really important to be able to use our time as wisely and effectively as possible.",[17,260,261],{},"Synap’s continuous platform improvements have further supported BPE in refining their assessments and identifying strong candidates. By making it easier for people to apply to become teachers, the platform contributes to improved educational outcomes in public schools.",{"title":263,"searchDepth":264,"depth":264,"links":265},"",2,[266,267,268,269,270,280],{"id":14,"depth":264,"text":15},{"id":25,"depth":264,"text":26},{"id":41,"depth":264,"text":42},{"id":79,"depth":264,"text":80},{"id":109,"depth":264,"text":110,"children":271},[272,274,275,276,277,278,279],{"id":122,"depth":273,"text":126},3,{"id":137,"depth":273,"text":138},{"id":160,"depth":273,"text":161},{"id":176,"depth":273,"text":177},{"id":193,"depth":273,"text":196},{"id":207,"depth":273,"text":208},{"id":219,"depth":273,"text":220},{"id":241,"depth":264,"text":242},"md",{"url":283,"altText":284,"title":285},"/cms/bpe-cover-image-min.png","Teacher engaging with a smiling student in a primary classroom while other students are working at their desks on school assignments.","Primary School Classroom – Pupil and Teacher Interaction","education",{"url":288,"altText":289,"title":289},"/cms/bpe-logo.png","BPE logo",{},true,"/customers/bpe-online-exam-platform-case-study","2025-05-01T13:10:10.174Z","5 min read",{"title":6,"description":263},"Discover how the Boston Plan for Excellence improved accessibility, reduced admin time, and modernised teacher admissions using Synap’s online exam platform.","How BPE Transformed Teacher Admissions with Synap’s Online Exam Platform","bpe-online-exam-platform-case-study","customers/bpe-online-exam-platform-case-study","How BPE, an education non-profit, modernised recruitment to streamline internal processes and scale teacher training.",[302,176,303],"admissions","proctoring","high-stakes-exams","N1qw5qde1rKIihOzpLglIiJkPDDOG_0K8vX7jHYCo-g",{"id":307,"title":308,"author":7,"body":309,"description":263,"extension":281,"headerImage":592,"industry":595,"logo":596,"meta":599,"navigation":291,"path":600,"publishedAt":601,"readingTime":602,"seo":603,"seoDescription":604,"seoTitle":605,"slug":606,"stem":607,"subtitle":608,"topics":609,"useCase":304,"__hash__":613},"customers/customers/bifa-digital-open-book-exams.md","Modernising manual open-book exams to a digital format",{"type":9,"value":310,"toc":573},[311,315,318,321,325,328,350,353,361,365,372,379,385,389,392,395,402,405,412,416,419,425,428,432,439,445,451,454,460,473,476,483,489,493,496,502,505,512,518,521,528,532,535,542,548,551,557,561,564],[12,312,314],{"id":313},"supporting-professional-development-in-freight-and-logistics","Supporting professional development in freight and logistics",[17,316,317],{},"The British International Freight Association (BIFA) is a trade association representing UK companies in the freight and logistics industry. As part of its commitment to professional development, BIFA offers BTEC-accredited courses, providing individuals with the knowledge and skills required to excel in the industry.",[17,319,320],{},"Managing exams efficiently is a critical component of their training programs. BIFA have been successfully delivering their assessments with Synap since 2021 and Nezda, who oversees the exams, is continuing to expand their use to include more assessments.",[12,322,324],{"id":323},"overcoming-inefficiencies-of-manual-exam-delivery","Overcoming inefficiencies of manual exam delivery",[17,326,327],{},"Prior to using Synap, BIFA conducted exams manually on Word and students were monitored on Zoom as a form of proctoring. Students were emailed a password-protected Word document to complete the exam and were required to send it back via email. This process posed several challenges:",[329,330,331,338,344],"ul",{},[332,333,334,337],"li",{},[124,335,336],{},"Time consuming:"," The process required trainers to manually check and send out the Word document exams to candidates, which lead to delays and inefficiencies.",[332,339,340,343],{},[124,341,342],{},"Accessibility issues:"," A key issue was that not all students had access to Microsoft Word, which created difficulties in completing the exam.",[332,345,346,349],{},[124,347,348],{},"Risk of data loss:"," Additionally, the lack of an autosave feature meant that some students lost their work if they forgot to manually save their progress.",[17,351,352],{},"BIFA recognised the need for a more secure, streamlined, and reliable exam process, and decided to look for an online assessment platform that could modernise their assessment process.",[34,354,355],{},[17,356,357],{},[358,359,360],"em",{},"We had to manually check and send out documents, which was time-consuming and left room for errors…there were cases where students completed the whole exam but forgot to save, which was incredibly frustrating for them and for us.",[12,362,364],{"id":363},"finding-a-reliable-and-scalable-exam-solution","Finding a reliable and scalable exam solution",[17,366,367,368,371],{},"In 2021, BIFA explored various online exam platforms before ultimately choosing Synap. The decision was driven by multiple factors, including the platform’s ease of use, ",[47,369,370],{"href":54},"security features",", and efficiency. Synap provided a structured and automated approach to exam delivery, which met their requirements.",[34,373,374],{},[17,375,376],{},[358,377,378],{},"We looked at a few different platforms, but Synap stood out because it was easy to use and provided exactly what we needed for our exams.",[17,380,381],{},[73,382],{"alt":383,"src":384},"bifa-exam-question.png","/cms/bifa-exam-question.png",[12,386,388],{"id":387},"a-smooth-transition-to-digital-assessments","A smooth transition to digital assessments",[17,390,391],{},"BIFA’s onboarding experience with Synap was smooth and well-supported. The process included comprehensive training, with the Synap team offering step-by-step guidance through onboarding calls and help documents that shared best practices for setting up and managing exams.",[17,393,394],{},"Ongoing support has also been readily available, with dedicated staff, particularly Will, on hand to respond to queries via email or by jumping on a call when needed.",[34,396,397],{},[17,398,399],{},[358,400,401],{},"The onboarding was really straightforward. Will and the team were great at walking us through everything, and we quickly got up and running.",[17,403,404],{},"Thanks to the high-level of support they received, BIFA quickly became proficient in using Synap, and they found the transition from manual processes to an online assessment platform to be seamless.",[34,406,407],{},[17,408,409],{},[358,410,411],{},"It was important that the transition didn’t disrupt our training, and thankfully, it was a really smooth process.",[12,413,415],{"id":414},"how-synap-modernised-bifas-exam-processes","How Synap modernised BIFA’s exam processes",[17,417,418],{},"Synap addressed BIFA’s challenges with its modern and flexible online exam platform, bringing substantial improvements to exam delivery and management.",[120,420,422],{"id":421},"open-book-exams",[124,423,424],{},"Open-book exams",[17,426,427],{},"The platform allowed BIFA to maintain its traditional written exam format in a digital environment, while also supporting their open-book policy by allowing candidates to reference course materials. Candidates were provided with access to a PDF workbook throughout the exam, ensuring they could review relevant content during the exam.",[120,429,431],{"id":430},"structured-scheduling","Structured scheduling",[17,433,434,435,438],{},"Exams were set with a 90-minute time limit, ensuring consistency and fairness in time allocation. The system also supported ",[47,436,437],{"href":49},"scheduling"," for exams to be conducted on the same day, at the same time, to maintain their existing exam delivery processes.",[17,440,441],{},[73,442],{"alt":443,"src":444},"bifa-schedule.png","/cms/bifa-schedule.png",[120,446,448],{"id":447},"proctoring-via-zoom",[124,449,450],{},"Proctoring via Zoom",[17,452,453],{},"BIFA wanted to continue proctoring their exams via Zoom, a method that had already been established within their assessment process. Synap easily integrated with this existing setup which allowed admins to monitor candidates remotely, helping maintain exam integrity without making changes to BIFA’s established process.",[120,455,457],{"id":456},"grading-interface-for-trainers",[124,458,459],{},"Grading interface for trainers",[17,461,462,463,466,467,472],{},"Trainers found Synap's grading system highly intuitive, making the ",[47,464,465],{"href":144},"grading"," process more efficient. The platform’s ",[47,468,471],{"href":469,"rel":470},"https://academy.synap.ac/doc/whats-new/big-features/question-based-marking",[96],"question-based grading"," feature was particularly beneficial.",[17,474,475],{},"Initially, trainers scored exams per candidate, reviewing one exam from start to finish. However, they discovered that scoring per question, where they assessed all responses to a single question across different candidates, was more effective. This approach allowed trainers to maintain focus on each question, improving both accuracy and speed in the marking process.",[34,477,478],{},[17,479,480],{},[358,481,482],{},"Initially, they were marking per question, which was fine. They would just mark one person's exam paper from start to finish. Well, actually, they've started to realise that for them, it actually works better to mark per question.",[17,484,485],{},[73,486],{"alt":487,"src":488},"bifa-markers-inbox.png","/cms/bifa-markers-inbox.png",[12,490,492],{"id":491},"increased-exam-efficiency-security-and-confidence","Increased exam efficiency, security, and confidence",[17,494,495],{},"The adoption of Synap has helped modernise BIFA’s exam management and delivery, streamlining their operations and improving the overall security for the exam. Feedback from both trainers and students has been overwhelmingly positive; trainers appreciated the structured workflow related to their job, while students found the system intuitive and stress-free.",[120,497,499],{"id":498},"increased-exam-efficiency",[124,500,501],{},"Increased exam efficiency",[17,503,504],{},"Automating the exam process eliminated the need for manual Word documents and email submissions, reducing administrative workload by students and trainers alike. Trainers could now focus on delivering high-quality training rather than troubleshooting exam logistics.",[34,506,507],{},[17,508,509],{},[358,510,511],{},"It’s made a massive difference in terms of admin. Before, I was spending so much time managing files and emails. Now, it’s all automated, and I can focus on other things.",[120,513,515],{"id":514},"greater-exam-reliability",[124,516,517],{},"Greater exam reliability",[17,519,520],{},"The structured online assessment system improved exam reliability by ensuring all responses were saved automatically, preventing data loss. Unlike the previous Word document approach, there was no risk of students forgetting to save their work or submitting blank papers.",[34,522,523],{},[17,524,525],{},[358,526,527],{},"There’s no more chasing students for submissions or dealing with lost work - it’s all handled within Synap.",[120,529,531],{"id":530},"enhanced-exam-confidence","Enhanced exam confidence",[17,533,534],{},"By introducing four untimed practice assessments on Synap in 2024, candidates are familiar with the platform before their final exam. They gain confidence in understanding the layout of the assessment and how to move between questions. This familiarity reduced exam-day nerves and allowed them to focus on demonstrating their knowledge, rather than learning to navigate a new system.",[34,536,537],{},[17,538,539],{},[358,540,541],{},"Students are now familiar with the system before they sit their final exam, which has really helped reduce their nerves.",[120,543,545],{"id":544},"improved-grading-processes-for-trainers",[124,546,547],{},"Improved grading processes for trainers",[17,549,550],{},"Trainers praised Synap’s grading interface, particularly the ability to score per question rather than per candidate. This approach allowed for more efficient grading, as they could assess the same question across multiple candidates in one go, ensuring consistency and saving time.",[17,552,553],{},[73,554],{"alt":555,"src":556},"bifa-on-platform-marking.png","/cms/bifa-on-platform-marking.png",[12,558,560],{"id":559},"continuing-to-expand-their-assessment-delivery","Continuing to expand their assessment delivery",[17,562,563],{},"Since partnering with Synap in 2021, BIFA’s assessment process has become significantly more modern, secure, and user-friendly. As part of their ongoing development, they are now exploring additional features within the platform to further enhance exam delivery and integrity, as Nezda mentioned “things are only becoming more technologically advanced and we need to be seen to be moving with the times.”",[17,565,566,567,572],{},"One area of focus is exam proctoring, they are looking at using ",[47,568,569],{"href":54},[124,570,571],{},"Synoptic",", Synap’s in-house proctoring tool. This upgrade will offer enhanced exam security, all while preserving the flexibility of their open-book format.",{"title":263,"searchDepth":264,"depth":264,"links":574},[575,576,577,578,579,585,591],{"id":313,"depth":264,"text":314},{"id":323,"depth":264,"text":324},{"id":363,"depth":264,"text":364},{"id":387,"depth":264,"text":388},{"id":414,"depth":264,"text":415,"children":580},[581,582,583,584],{"id":421,"depth":273,"text":424},{"id":430,"depth":273,"text":431},{"id":447,"depth":273,"text":450},{"id":456,"depth":273,"text":459},{"id":491,"depth":264,"text":492,"children":586},[587,588,589,590],{"id":498,"depth":273,"text":501},{"id":514,"depth":273,"text":517},{"id":530,"depth":273,"text":531},{"id":544,"depth":273,"text":547},{"id":559,"depth":264,"text":560},{"url":593,"altText":594,"title":594},"/cms/bifa-cover-image.png","Bifa Cover Image","professional-development",{"url":597,"altText":598,"title":598},"/cms/bifa-logo.svg","BIFA Logo",{},"/customers/bifa-digital-open-book-exams","2025-04-16T10:22:44.657Z","6 min read",{"title":308,"description":263},"Discover how BIFA upgraded from manual Word-based exams to a secure, efficient digital platform with Synap – improving assessment reliability, grading, and candidate experience.","Modernising Freight Exams: BIFA Transforms Open-Book Assessments with Synap","bifa-digital-open-book-exams","customers/bifa-digital-open-book-exams","How the British International Freight Association improved exam security, efficiency, and reliability with Synap.",[610,611,612],"professional-training","security","automation","ajZzmxMF6R7Lywgyw-Dd0CK0cNk1O7_OkYv0ltkbmFw",{"id":615,"title":616,"author":7,"body":617,"description":263,"extension":281,"headerImage":884,"industry":595,"logo":887,"meta":890,"navigation":291,"path":891,"publishedAt":892,"readingTime":602,"seo":893,"seoDescription":894,"seoTitle":895,"slug":896,"stem":897,"subtitle":898,"topics":899,"useCase":304,"__hash__":900},"customers/customers/secure-online-certification-exams-nasw-gc.md","Secure & accessible online certification exams for association members",{"type":9,"value":618,"toc":869},[619,623,626,629,637,641,644,647,651,654,657,664,670,674,677,685,692,711,718,722,725,731,740,743,750,754,762,766,773,779,785,793,800,806,812,819,825,829,832,839,842,849,852,859,863,866],[12,620,622],{"id":621},"nasw-gc-enhancing-certification-excellence-in-social-work","NASW-GC: Enhancing certification excellence in social work",[17,624,625],{},"The National Association of Social Workers Georgia Chapter (NASW-GC) is part of the larger National Association of Social Workers, the world's largest professional association for social workers.",[17,627,628],{},"As a membership-based organisation, NASW-GC provides essential services such as continuing education and advocacy to help social workers meet licensing requirements. This includes a certification process for social workers to become certified supervisors through a 2-4 day course and exam, making a secure and accessible online exam platform crucial.",[17,630,631,632,636],{},"In this case study, we spoke with Cheryl, the Executive Director at NASW-GC, about her experiences of delivering ",[47,633,635],{"href":634},"/use-case/certification-exams/","certification exams"," on Synap since 2023.",[12,638,640],{"id":639},"the-challenges-of-needing-an-easily-accessible-platform","The challenges of needing an easily accessible platform",[17,642,643],{},"As many of their members are working professionals with demanding schedules, NASW-GC needed an online exam platform that candidates could access at their convenience. Additionally, their social workers have varying levels of technological proficiency, meaning they needed an easy-to-use system.",[17,645,646],{},"Additionally, they wanted a solution that would allow monitoring and facilitate exam retakes, while providing a professional testing environment to uphold their high standards for certification.",[12,648,650],{"id":649},"choosing-synap-for-a-user-friendly-exam-experience","Choosing Synap for a user friendly exam experience",[17,652,653],{},"NASW-GC explored multiple platforms before selecting Synap. Cheryl conducted extensive research and reached out to internal organisations for recommendations. However, many of the suggested platforms did not meet their needs.",[17,655,656],{},"Synap stood out due to its accessibility, ease-of-use to deliver certification exams, and strong customer support. The platform provided an intuitive experience for both administrators and exam takers, making it the ideal solution.",[34,658,659],{},[17,660,661],{},[358,662,663],{},"I looked through a lot of different platforms and Synap worked for me. I was looking at it as a student who've been through education systems numerous times. I was looking for a platform that I could manage, that was easily accessible, that I could get in and wouldn't feel that I would be lost with the technology.",[17,665,666],{},[73,667],{"alt":668,"src":669},"social-work-exam-min.png","/cms/social-work-exam-min.png",[12,671,673],{"id":672},"meaningful-support-and-guided-onboarding","Meaningful support and guided onboarding",[17,675,676],{},"Once NASW-GC decided on Synap, the onboarding process was smooth and efficient, thanks to Synap’s helpful customer success team. Synap’s clear guidance and ongoing support made it easy for them get started and launch:",[329,678,679],{},[332,680,681,684],{},[124,682,683],{},"User-friendly setup",": Cheryl, despite not being a tech expert, found Synap easy to use. With support from the Synap team, she quickly became proficient in creating exams and managing the system.",[34,686,687],{},[17,688,689],{},[358,690,691],{},"Will has been excellent and I praise the staff, anyone that I've spoken with, and I mean either through messaging in person, or actually messaging through the platform - great! They take pictures, everything that someone might need. And I can't express how much that means to me.",[329,693,694,705],{},[332,695,696,699,700,704],{},[124,697,698],{},"Comprehensive training",": The Synap team provided step-by-step tutorials and ",[47,701,703],{"href":94,"rel":702},[96],"help guides"," ensuring Cheryl and her team could confidently set up and administer exams.",[332,706,707,710],{},[124,708,709],{},"Seamless communication",": Despite the time difference, Cheryl received prompt responses to inquiries which reinforced her confidence in the Synap platform.",[34,712,713],{},[17,714,715],{},[358,716,717],{},"If I put in a message or I send an email, I get a response right away, which means a lot to me. I'm big on customer service, and so getting a response and then getting accurate answers and someone to take you through step by step, is one of the benefits and why I enjoy working with the Synap team.",[12,719,721],{"id":720},"the-comprehensive-features-that-met-nasw-gcs-needs","The comprehensive features that met NASW-GC’s needs",[17,723,724],{},"Synap provided a robust solution to NASW-GC’s challenges by offering key features tailored to their needs.",[120,726,728],{"id":727},"retake-exams",[124,729,730],{},"Retake exams",[17,732,733,734,739],{},"As part of NASW-GC’s certification process, they have to offer participates an opportunity to retake. Candidates who fail the exam are allowed two ",[47,735,738],{"href":736,"rel":737},"https://academy.synap.ac/doc/exams/create-and-manage-exams/3.-configure/resits",[96],"retakes",", ensuring they have multiple but limited opportunities to meet the certification requirements.",[17,741,742],{},"Synap’s retake feature meant they could automate this process, if a test-taker fails, they’re automatically enrolled into a retake exam, which reduces the administrative burden for scheduling retakes. This process assured Cheryl and her team that only competent candidates are certified.",[34,744,745],{},[17,746,747],{},[358,748,749],{},"The ability to retake exams and maintain an 80% pass rate ensures that only well-prepared professionals receive certification.",[120,751,753],{"id":752},"automatic-grading","Automatic grading",[17,755,141,756,761],{},[47,757,760],{"href":758,"rel":759},"https://academy.synap.ac/doc/exams/create-and-manage-exams/2.-build-exam/grades",[96],"grade feature"," meant they can enforce a strict 80% pass threshold, maintaining the credibility of the certification process. The system automatically calculates the grade, eliminating the risk of human error and significantly reducing the administrative workload.",[120,763,764],{"id":160},[124,765,161],{},[17,767,768,769,772],{},"NASW-GC needed a solution that could accommodate their candidates busy professional schedules, as they are people already working in their field. Synap’s ",[47,770,771],{"href":49},"scheduling feature"," allowed them to easily set an exam window of three weeks, allowing candidates to complete the exam at a time that was convenient to them.",[17,774,775],{},[73,776],{"alt":777,"src":778},"social-work-exam-schedule-min.png","/cms/social-work-exam-schedule-min.png",[120,780,782],{"id":781},"analytics",[124,783,784],{},"Analytics",[17,786,787,788,792],{},"Synap provides in-depth ",[47,789,791],{"href":790},"/online-exam-platform/analytics/","reporting and data analysis tools",", helping NASW-GA assess how candidates perform, understand pass/fail rates, and extract valuable insights into questions for continuous improvement.",[34,794,795],{},[17,796,797],{},[358,798,799],{},"The analytics help us see where candidates struggle the most, so we can improve our training materials.",[120,801,803],{"id":802},"synoptic-proctoring",[124,804,805],{},"Synoptic proctoring",[17,807,808,809,811],{},"Synap offers remote monitoring features, ensuring that exams are conducted with integrity. NASW-GC chose to use the ",[47,810,805],{"href":54}," solution, to observe test sessions and monitor is candidates breach any rules for example, opening a new tab. This meant they can uphold professional standards.",[34,813,814],{},[17,815,816],{},[358,817,818],{},"With Synap’s monitoring tools, we can ensure exams are conducted fairly and maintain the credibility of our certification process.",[17,820,821],{},[73,822],{"alt":823,"src":824},"proctor-review-min.png","/cms/proctor-review-min.png",[12,826,828],{"id":827},"the-results-secure-and-seamless-certification-processes","The results: Secure and seamless certification processes",[17,830,831],{},"Using Synap has significantly improved NASW-GC’s certification process. Candidates experience a seamless and user-friendly exam platform, increasing accessibility for all users, including those less familiar with digital tools.",[34,833,834],{},[17,835,836],{},[358,837,838],{},"Synap has made it so much easier for our candidates to take their exams without technical difficulties.",[17,840,841],{},"Candidates taking the exam have had a positive experience using Synap for their certification. Cheryl highlighted that social workers, who are often vocal about their experiences, have not provided any negative feedback about the platform.",[34,843,844],{},[17,845,846],{},[358,847,848],{},"Let me say that social workers are trained to use their voice! The fact that we don't receive any complaints about the system, its wonderful!",[17,850,851],{},"The ability to track performance through analytics has enhanced the organisation’s ability to refine and improve their courses. The inclusion of proctoring features has helped maintain examination integrity, reinforcing the credibility of the certification program.",[34,853,854],{},[17,855,856],{},[358,857,858],{},"it's just a great tool, and it happens to work for me as an executive director and for those that I'm working with, so the social workers in the state.",[12,860,862],{"id":861},"presenting-synap-to-their-governing-body","Presenting Synap to their governing body",[17,864,865],{},"After being with Synap since 2023, NASW-GC plans to continue leveraging Synap for their certification exams due to its ease of use, strong customer support, and valuable features.",[17,867,868],{},"They intend to recommend their certification course and exam to their governing body as the standard for social workers seeking supervisory roles. Cheryl is preparing a report, backed by test statistics and results from Synap, to submit to their national office. With Synap playing a key role in their state's certification process, they hope to see its integration into official state regulations.",{"title":263,"searchDepth":264,"depth":264,"links":870},[871,872,873,874,875,882,883],{"id":621,"depth":264,"text":622},{"id":639,"depth":264,"text":640},{"id":649,"depth":264,"text":650},{"id":672,"depth":264,"text":673},{"id":720,"depth":264,"text":721,"children":876},[877,878,879,880,881],{"id":727,"depth":273,"text":730},{"id":752,"depth":273,"text":753},{"id":160,"depth":273,"text":161},{"id":781,"depth":273,"text":784},{"id":802,"depth":273,"text":805},{"id":827,"depth":264,"text":828},{"id":861,"depth":264,"text":862},{"url":885,"altText":886,"title":886},"/cms/nasw-gc-cover-image.png","NAWS-GC Cover",{"url":888,"altText":889,"title":889},"/cms/nasw-logo.png","NASW Logo",{},"/customers/secure-online-certification-exams-nasw-gc","2025-04-15T15:03:39.250Z",{"title":616,"description":263},"Discover how NASW-GC uses Synap’s user-friendly online exam platform to deliver secure, accessible certification exams with proctoring and analytics","Secure Online Certification Exams for Social Workers","secure-online-certification-exams-nasw-gc","customers/secure-online-certification-exams-nasw-gc","Discover how the National Association of Social Workers Georgia Chapter ensures integrity and credibility in online exams",[610,611,176],"vUVTMSBLnLnP4Yp6k8bNLq29k-kcJMIpODw1Ah1auZs",{"id":902,"title":903,"author":7,"body":904,"description":263,"extension":281,"headerImage":1302,"industry":1305,"logo":1306,"meta":1309,"navigation":291,"path":1310,"publishedAt":1311,"readingTime":1312,"seo":1313,"seoDescription":1314,"seoTitle":1315,"slug":1316,"stem":1317,"subtitle":1318,"topics":1319,"useCase":304,"__hash__":1321},"customers/customers/gresb-esg-certification-exams.md","Expanding certification exams globally with ease",{"type":9,"value":905,"toc":1275},[906,910,913,916,919,925,928,932,935,942,948,955,961,964,970,978,984,987,993,999,1008,1021,1028,1032,1040,1046,1060,1067,1071,1074,1077,1083,1091,1098,1104,1108,1117,1124,1130,1134,1142,1149,1155,1159,1168,1171,1175,1183,1190,1194,1197,1203,1206,1209,1217,1223,1226,1233,1239,1242,1249,1255,1258,1265,1269,1272],[12,907,909],{"id":908},"driving-global-environmental-social-and-governance-change","Driving global environmental, social and governance change",[17,911,912],{},"GRESB (Global Real Estate Sustainability Benchmark) is a leading organisation dedicated to assessing and benchmarking the environmental, social, and governance (ESG) performance of real estate assets worldwide.",[17,914,915],{},"To support sustainability leadership in real estate and infrastructure, GRESB launched a certification programme to recognise professionals with expertise in managing the GRESB reporting process.",[17,917,918],{},"Since 2023, GRESB has successfully delivered its certification exams via Synap and is now expanding its offering by bringing training courses onto the platform. We spoke with Anna, the Head of Credentialing and Education, of her experiences with the Synap platform.",[12,920,922],{"id":921},"overcoming-obstacles-to-deliver-global-exams",[124,923,924],{},"Overcoming obstacles to deliver global exams",[17,926,927],{},"This was GRESB's first time delivering a certification exam and they had several considerations when searching for a comprehensive online assessment solution.",[120,929,931],{"id":930},"first-time-delivering-exams","First time delivering exams",[17,933,934],{},"GRESB had never delivered an exam before, meaning they required a platform that came with strong and responsive customer support to help them set up and manage their certification process effectively.",[34,936,937],{},[17,938,939],{},[358,940,941],{},"Coming from a marketing operations background, I've worked with a lot of different tools and platforms. Synap has been the best customer engagement and experience I've had, especially in terms of the the quickness of the response.",[120,943,945],{"id":944},"global-accessibility",[124,946,947],{},"Global accessibility",[17,949,950,951,954],{},"As a globally recognised certification provider, GRESB needed a platform that could be accessed by professionals and stakeholders in various countries. They also wanted a solution that could support ",[47,952,953],{"href":183},"multilingual"," capabilities to cater to their diverse user base.",[120,956,958],{"id":957},"scalability",[124,959,960],{},"Scalability",[17,962,963],{},"The number of professionals seeking GRESB’s certification was increasing, requiring a platform that could handle significant growth without compromising performance. It was essential to have a system that could support both a small group of initial users and scale efficiently as demand grew.",[120,965,967],{"id":966},"exam-security",[124,968,969],{},"Exam security",[17,971,972,973,977],{},"Since the certification exam plays a crucial role in validating sustainability expertise, GRESB needed a secure system that could protect the integrity of the assessments. They also wanted the flexibility to implement ",[47,974,976],{"href":975},"/blog/proctoring-online-exams-top-5-benefits/","proctoring solutions"," in the future to further enhance exam security as their programme expanded.",[120,979,981],{"id":980},"user-experience",[124,982,983],{},"User experience",[17,985,986],{},"A seamless experience was critical for both administrators and test-takers. GRESB required a platform that was intuitive and easy to use, reducing the administrative burden of exam setup and providing a smooth testing experience for candidates.",[17,988,989],{},[73,990],{"alt":991,"src":992},"real-esate-exam-question.png","/cms/real-esate-exam-question.png",[12,994,996],{"id":995},"efficient-onboarding-and-tailored-support",[124,997,998],{},"Efficient onboarding and tailored support",[17,1000,1001,1002,1007],{},"After extensive research and evaluation, GRESB selected Synap. The platform stood out due to its intuitive design, powerful reporting capabilities, and the ability to integrate with their existing workflows. Additionally, Synap's reputation for excellent ",[47,1003,1006],{"href":1004,"rel":1005},"https://www.capterra.com/p/179077/Synap/reviews/",[96],"customer support"," reassured GRESB that they would have the guidance needed to successfully implement their certification exams.",[17,1009,1010,1011,1014,1015,1020],{},"GRESB’s onboarding process with Synap was seamless and efficient. From the outset, the Synap team provided outstanding customer support, working closely with GRESB to tailor the platform to their needs. The onboarding materials, including comprehensive ",[47,1012,703],{"href":94,"rel":1013},[96]," and detailed ",[47,1016,1019],{"href":1017,"rel":1018},"https://docs.synap.ac/",[96],"API documentation",", played a crucial role in ensuring a seamless transition to Synap.",[34,1022,1023],{},[17,1024,1025],{},[358,1026,1027],{},"Will's been fantastic with thinking things through with us and also working with developers on our side to help implement things. The onboarding process was great! I think the materials has also been fantastic - very easy to use with the videos.",[12,1029,1031],{"id":1030},"transforming-certification-exams-with-flexible-and-scalable-features","Transforming certification exams with flexible and scalable features",[17,1033,1034,1035,1039],{},"Synap provided GRESB with a versatile and comprehensive online exam platform. The platform’s flexibility, automation, and ",[47,1036,1038],{"href":1037},"/integrations/","integration capabilities"," played a key role in enhancing GRESB’s certification programme.",[120,1041,1043],{"id":1042},"flexible-exam-features",[124,1044,1045],{},"Flexible exam features",[17,1047,1048,1049,1053,1054,1059],{},"Synap offered a range of exam options, including auto-graded ",[47,1050,1052],{"href":1051},"/blog/transforming-mcqs-online-exam-software/","multiple-choice questions"," (MCQs) and timed exams. GRESB also used ",[47,1055,1058],{"href":1056,"rel":1057},"https://academy.synap.ac/doc/exams/create-and-manage-exams/creating-an-exam/dynamic-exams",[96],"dynamic exams"," to generate unique exam for each candidate from a large question bank. This ensured a rigorous and fair assessment process, maintaining the credibility of GRESB’s certification.",[34,1061,1062],{},[17,1063,1064],{},[358,1065,1066],{},"The flexibility with exams in terms of having timed exams, the kind of the flexibility around the question banks and the tagging features and just the ability to build the exams in the way that we want, has been great.",[120,1068,1070],{"id":1069},"open-book-exam","Open book exam",[17,1072,1073],{},"Synap supported GRESB’s need for an open book exam as part of the assessment process. Given the complexity and volume of the resources available, spanning hundreds of pages, GRESB wanted to encourage their test takers to access and use these resources during the exam.",[17,1075,1076],{},"This approach not only reflected real-world scenarios where professionals rely on extensive documentation, but also reinforced critical thinking and practical application of knowledge.",[120,1078,1080],{"id":1079},"continuous-exam-updates-with-versioning",[124,1081,1082],{},"Continuous exam updates with versioning",[17,1084,141,1085,1090],{},[47,1086,1089],{"href":1087,"rel":1088},"https://academy.synap.ac/doc/exams/create-and-manage-exams/5.-share/versioning",[96],"exam versioning"," feature became a vital tool for GRESB, allowing them to quickly and easily make changes to active exams. This feature provided the flexibility to correct minor errors and refresh content, ensuring that exams remained relevant and accurate. The ability to make these updates without disruption to the users was particularly valuable as GRESB continued to refine its materials and processes.",[34,1092,1093],{},[17,1094,1095],{},[358,1096,1097],{},"There's always some type of little mistakes, maybe that you make in the phrasing or something really small in the question bank. Then being able to just go in and refresh everything, it's been a very, very useful functionality for us.",[17,1099,1100],{},[73,1101],{"alt":1102,"src":1103},"real-estate-exam-versioning.png","/cms/real-estate-exam-versioning.png",[120,1105,1107],{"id":1106},"a-custom-certificate-for-linkedin-sharing","A custom certificate for LinkedIn sharing",[17,1109,1110,1111,1116],{},"With Synap, GRESB automatically issue a professional, ",[47,1112,1115],{"href":1113,"rel":1114},"https://academy.synap.ac/doc/exams/create-and-manage-exams/3.-configure/certificates",[96],"custom-branded certificates"," featuring a QR code for easy verification. Candidates can also share their achievements on social media, particularly LinkedIn, therefore increasing the visibility and recognition of their certification.",[34,1118,1119],{},[17,1120,1121],{},[358,1122,1123],{},"The customised certificate has been definitely a great piece of feedback from the end users. So when the users pass the exam, the certificate they get, they can share it on their LinkedIn profile.",[17,1125,1126],{},[73,1127],{"alt":1128,"src":1129},"custom-certificate.png","/cms/custom-certificate.png",[120,1131,1133],{"id":1132},"sub-portals-for-creating-clear-user-pathways","Sub-portals for creating clear user pathways",[17,1135,1136,1137,1141],{},"To better serve distinct user groups, GRESB utilised Synap’s ",[47,1138,1140],{"href":1139},"/blog/sub-portals-explained/","sub-portal"," feature. This enabled the creation of separate areas for different use cases, such as learning and application processes. One sub-portal focused on the training and certification of real estate professionals, while the other supported B2B applications, such as applying to become a solution partner.",[34,1143,1144],{},[17,1145,1146],{},[358,1147,1148],{},"The importance of having the sub portal there is just because they are really very different use cases, so having that separation is also really useful.",[17,1150,1151],{},[73,1152],{"alt":1153,"src":1154},"sub-portalling.png","/cms/sub-portalling.png",[120,1156,1158],{"id":1157},"apis-and-stripe-integration-to-automate-the-purchasing-journey","APIs and Stripe integration to automate the purchasing journey",[17,1160,1161,1162,1167],{},"GRESB leveraged Synap’s ",[47,1163,1166],{"href":1164,"rel":1165},"https://academy.synap.ac/doc/integrations/integrations-and-apis",[96],"APIs"," to integrate the platform with their existing systems, including the use of Stripe. This allowed GRESB to automate the creation of discount codes for users who passed exams, ensuring a smooth and personalised experience for each participant.",[17,1169,1170],{},"Additionally, APIs were used to automate candidate exam enrolment - once a user applied a discount code during the checkout process, they were automatically enrolled in the exam, eliminating the need for manual enrolment and enhancing efficiency.",[120,1172,1174],{"id":1173},"delivering-training-courses-on-synap","Delivering training courses on Synap",[17,1176,1177,1178,1182],{},"GRESB is now consolidating all training materials within Synap, so that candidates can access training courses, educational materials, and the exam within a single platform, creating a seamless user experience. By leveraging Synap’s ",[47,1179,1181],{"href":1180},"/solutions/online-learning-platform/","course functionality"," and resource collections, GRESB can offer structured and asynchronous learning, enabling candidates to engage with materials at their own convenience.",[34,1184,1185],{},[17,1186,1187],{},[358,1188,1189],{},"Obviously, if the training can be in the same platform or area as the exam. I think from a user experience perspective, it also just is pretty natural for that all to exist in the same place, so that was really the second step for us.",[12,1191,1193],{"id":1192},"the-results-enhanced-efficiency-recognition-and-scalability","The results: Enhanced efficiency, recognition, and scalability",[17,1195,1196],{},"The adoption of Synap has significantly enhanced GRESB’s certification process, providing measurable benefits in terms of efficiency, user experience, and future scalability.",[120,1198,1200],{"id":1199},"professional-recognition",[124,1201,1202],{},"Professional recognition",[17,1204,1205],{},"The exam improved benchmarking performance by providing users with the skills to navigate sustainability reporting effectively. This led to better decision-making, stronger sustainability strategies, and a competitive edge for professionals.",[17,1207,1208],{},"The ability to issue verifiable digital certificates through Synap added value for GRESB’s certified professionals. Candidates could easily share their achievement on LinkedIn, enhancing their credibility and visibility within the sustainability and real estate industries. This also strengthened GRESB’s reputation as a leading certification provider.",[34,1210,1211],{},[17,1212,1213,1216],{},[358,1214,1215],{},"A lot of individuals use credentials to put it on their CV to show how well they know the GRESB assessments and reporting process",".",[120,1218,1220],{"id":1219},"enhanced-user-experience",[124,1221,1222],{},"Enhanced user experience",[17,1224,1225],{},"Synap’s intuitive design makes it easy for candidates to navigate, access exams, and get instant feedback. Admins appreciate the platform’s flexibility, with reporting and analytics tools that allow quick tracking of performance across various areas. Anna also expressed satisfaction with gaining access to regular new platform features that enhance the exam process and workflows.",[34,1227,1228],{},[17,1229,1230],{},[358,1231,1232],{},"I think that some of these other testing platforms are very dated. That's one thing that we get a lot of feedback of people saying that Synap is very easy to use... Synap is constantly evolving and having (access to) the new features being added is also great.",[120,1234,1236],{"id":1235},"significant-time-savings-while-scaling",[124,1237,1238],{},"Significant time savings while scaling",[17,1240,1241],{},"With automated grading and streamlined user management via APIs, Synap reduced the administrative workload for GRESB. The platform also simplified candidate registration, exam scheduling, and certificate generation, allowing the GRESB team to allocate their resources more effectively.",[34,1243,1244],{},[17,1245,1246],{},[358,1247,1248],{},"The automation aspect of it...automated scoring and results, and not having to deal with that has been very, very useful as we scale up.",[120,1250,1252],{"id":1251},"scalability-for-future-growth",[124,1253,1254],{},"Scalability for future growth",[17,1256,1257],{},"As demand for GRESB’s certification programme continues to grow, Synap has provided a platform that can scale effortlessly. The system supports increasing numbers of candidates while maintaining optimal performance, meaning GRESB can expand its certification programme without technical limitations.",[34,1259,1260],{},[17,1261,1262],{},[358,1263,1264],{},"The potential for scalability and all these different use cases which, in the end, a lot of these cases have worked out. So, I think you guys have been very open for ideas as well.",[12,1266,1268],{"id":1267},"expanding-gresbs-certification-programme-for-future-success","Expanding GRESB’s certification programme for future success",[17,1270,1271],{},"GRESB aims to expand its certification programme by introducing new topics and proficiency levels. Moreover, GRESB plan on using more of Synap’s exam features that are available, including Synoptic proctoring, to further enhance exam security and integrity.",[17,1273,1274],{},"Additionally, GRESB plans to reach a broader audience using the multi-lingual feature, specifically a Chinese version of the certification programme, making it more accessible to international users. With these developments, GRESB is positioning itself for continued growth and success in the certification space.",{"title":263,"searchDepth":264,"depth":264,"links":1276},[1277,1278,1285,1286,1295,1301],{"id":908,"depth":264,"text":909},{"id":921,"depth":264,"text":924,"children":1279},[1280,1281,1282,1283,1284],{"id":930,"depth":273,"text":931},{"id":944,"depth":273,"text":947},{"id":957,"depth":273,"text":960},{"id":966,"depth":273,"text":969},{"id":980,"depth":273,"text":983},{"id":995,"depth":264,"text":998},{"id":1030,"depth":264,"text":1031,"children":1287},[1288,1289,1290,1291,1292,1293,1294],{"id":1042,"depth":273,"text":1045},{"id":1069,"depth":273,"text":1070},{"id":1079,"depth":273,"text":1082},{"id":1106,"depth":273,"text":1107},{"id":1132,"depth":273,"text":1133},{"id":1157,"depth":273,"text":1158},{"id":1173,"depth":273,"text":1174},{"id":1192,"depth":264,"text":1193,"children":1296},[1297,1298,1299,1300],{"id":1199,"depth":273,"text":1202},{"id":1219,"depth":273,"text":1222},{"id":1235,"depth":273,"text":1238},{"id":1251,"depth":273,"text":1254},{"id":1267,"depth":264,"text":1268},{"url":1303,"altText":1304,"title":1304},"/cms/gresb-cover-image.png","GRESB cover image","sustainability",{"url":1307,"altText":1308,"title":1308},"/cms/GRESB_hor.png","GRESB Logo",{},"/customers/gresb-esg-certification-exams","2025-04-15T09:58:57.627Z","8 min read",{"title":903,"description":263},"Discover how GRESB launched and scaled their global ESG certification exams using Synap's flexible, secure platform for assessments, training, and automation.","How GRESB Scaled Global ESG Certification with Synap","gresb-esg-certification-exams","customers/gresb-esg-certification-exams","How GRESB streamlined operations to deliver accessible certification exams to the global real estate community",[1320,957,610],"certification","hv-nci3G_rmiGcZwirFBbvyjzW6P97hJCo0yQkGgNsY",{"id":1323,"title":1324,"author":7,"body":1325,"description":263,"extension":281,"headerImage":1646,"industry":595,"logo":1649,"meta":1652,"navigation":291,"path":1653,"publishedAt":1654,"readingTime":1655,"seo":1656,"seoDescription":1657,"seoTitle":1658,"slug":1659,"stem":1660,"subtitle":1661,"topics":1662,"useCase":304,"__hash__":1663},"customers/customers/vsf-switches-to-new-exam-four-days.md","Iceland's Project Management Association switches to a new exam platform in 4 days",{"type":9,"value":1326,"toc":1637},[1327,1331,1334,1341,1345,1348,1377,1380,1384,1406,1427,1434,1444,1451,1457,1461,1471,1474,1477,1489,1496,1504,1511,1515,1521,1526,1529,1536,1541,1548,1554,1574,1580,1584,1591,1601,1608,1611,1615,1618,1621,1628,1631,1633],[12,1328,1330],{"id":1329},"about-vsf-iceland-project-management-association","About VSF - Iceland Project Management Association",[17,1332,1333],{},"The Project Management Association of Iceland is a non-profit organisation and part of the International Project Management Association (IPMA). Their mission is to empower professionals to achieve success in managing projects effectively.",[17,1335,1336,1337,1340],{},"A significant part of their efforts involves offering internationally recognised ",[124,1338,1339],{},"certifications in project management",", which assess skills and experience at various levels, aligning with global standards. We spoke with Agnes, the Managing Director, who shared that their existing online exam software lacked the advanced features needed to effectively support these exams.",[12,1342,1344],{"id":1343},"overcoming-limitations-of-an-outdated-platform","Overcoming limitations of an outdated platform",[17,1346,1347],{},"VSF IPMA encountered several issues with their previous online exam platform. These challenges increased the workload for administrators and also risked undermining the credibility and security of their certification process, which is critical for maintaining their reputation in the global project management community.",[329,1349,1350,1356,1362,1371],{},[332,1351,1352,1355],{},[124,1353,1354],{},"Outdated features:"," The online exam platform lacked modern functionality, with a limited range of question types and response formats.",[332,1357,1358,1361],{},[124,1359,1360],{},"Management difficulties:"," Managing question banks and analysing exam results was inefficient and time-consuming.",[332,1363,1364,1367,1368],{},[124,1365,1366],{},"Poor analytics:"," The online exam software offered limited insights into the quality of questions and exam performance. Agnes stated “",[358,1369,1370],{},"The analytic part was not very smooth or lean. I started looking for something that would help us manage the question banks and exams easier, analyse results, and assess the quality of questions.”",[332,1372,1373,1376],{},[124,1374,1375],{},"Security concerns:"," Ensuring a secure and reliable exam environment was paramount but inadequately supported.",[17,1378,1379],{},"These challenges prompted VSF IPMA to seek a new, robust, and user-friendly online exam solution.",[12,1381,1383],{"id":1382},"a-modern-solution-backed-by-exceptional-reviews-and-service","A modern solution backed by exceptional reviews and service",[17,1385,1386,1387,1392,1393,1397,1398,1402,1403,1216],{},"Agnes began her search for a new online exam platform by researching various options and reviewing ",[47,1388,1391],{"href":1389,"rel":1390},"https://www.capterra.co.uk/software/179077/synap",[96],"customer feedback",". She needed a solution that offered ",[47,1394,1396],{"href":1395},"/blog/comprehensive-exam-solutions-modern-education/","modern features",", ",[47,1399,1401],{"href":1400},"/blog/best-practices-secure-online-exams/","robust security",", and flexibility to enhance their ",[47,1404,1405],{"href":634},"certification process",[17,1407,1408,1409,1412,1413,1416,1417,1420,1421,1412,1423,1426],{},"Synap stood out, not only for its ",[124,1410,1411],{},"high ratings"," and ",[124,1414,1415],{},"cost-effectiveness",", but also for its ",[124,1418,1419],{},"extensive feature set",", such as advanced ",[47,1422,133],{"href":132},[47,1424,1425],{"href":790},"detailed analytics",", which aligned perfectly with the organisation's specific needs.",[34,1428,1429],{},[17,1430,1431],{},[358,1432,1433],{},"I did look at a few options, browsing through reviews online and looking at the features and costs. Synap scored very high.",[17,1435,1436,1437,1412,1440,1443],{},"Agnes’ initial interactions with Synap's team reinforced her decision, as their quick, ",[124,1438,1439],{},"professional assistance",[124,1441,1442],{},"clear expertise"," left a lasting positive impression, confirming Synap as the best choice for their certification programme.",[34,1445,1446],{},[17,1447,1448],{},[358,1449,1450],{},"As soon as I contacted them, I was impressed with the very good quality service and immediate assistance. It was an absolutely positive experience.",[17,1452,1453],{},[73,1454],{"alt":1455,"src":1456},"VSF-question-types.png","/cms/VSF-question-types.png",[12,1458,1460],{"id":1459},"personalised-support-for-a-quick-launch","Personalised support for a quick launch",[17,1462,1463,1464,1467,1468],{},"VSF IPMA’s onboarding process with Synap was seamless, even under tight deadlines. The organisation transitioned to the platform just ",[124,1465,1466],{},"4 days"," before a scheduled exam. Agnes mentioned ",[358,1469,1470],{},"“I was in a bit of a hurry—deciding to go with this new platform just a week before a test.”",[17,1472,1473],{},"Synap's team provided immediate support through direct contact with a customer success manager, who ensured the exam was efficiently set up before the launch day.",[17,1475,1476],{},"Key aspects of the onboarding experience included:",[329,1478,1479],{},[332,1480,1481,1484,1485,1488],{},[124,1482,1483],{},"Comprehensive help guides:"," Synap provided high-quality ",[47,1486,703],{"href":94,"rel":1487},[96]," containing clear, step-by-step instructions, which made it easy for the team to set up and manage their exams confidently. With help guides available throughout the Synap platform, this made assistance accessible in just one click so that even new users could quickly learn the system.",[34,1490,1491],{},[17,1492,1493],{},[358,1494,1495],{},"”You really have everything you need. It is very organised information, and you have a link straight to help material which is very high quality. It’s easy to find what you're looking for.",[329,1497,1498],{},[332,1499,1500,1503],{},[124,1501,1502],{},"Proactive support:"," Synap’s customer success team conducted regular check-ins to address any concerns and ensure everything was on track for the exam day. Their hands-on, personalised approach, gave VSF IPMA confidence in the platform's reliability.",[34,1505,1506],{},[17,1507,1508],{},[358,1509,1510],{},"I had direct contact with a customer success manager who was extremely helpful. They made sure everything was okay before the exam day.",[12,1512,1514],{"id":1513},"secure-exams-with-data-driven-insights","Secure exams with data-driven insights",[17,1516,1517,1518,1520],{},"Synap successfully addressed VSF IPMAs challenges through its modern, flexible online exam platform, offering significant improvements in ",[47,1519,50],{"href":49}," and management. It ensured their exams remained competitive and relevant in the project management industry.",[17,1522,1523],{},[124,1524,1525],{},"1. Enhanced question types",[17,1527,1528],{},"Synap provided a wide range of question formats, such as audio responses, rank order, and multiple-choice, allowing VSF IPMAs to create more dynamic and interactive exams. This flexibility was a major upgrade from their previous system, which offered only basic text and marking options. The variety of question types enhanced the exam experience, making it more engaging and comprehensive.",[34,1530,1531],{},[17,1532,1533],{},[358,1534,1535],{},"I like all the different options for answering. Before, we had a very basic platform, but now our students can reply with audio. There’s much more flexibility, like rating answers instead of just open text or marking. It definitely helps us make the exams more modern.",[17,1537,1538],{},[124,1539,1540],{},"2. Advanced analytics",[17,1542,1543,1544,1547],{},"One of VSF IPMA's main requirements was improved data analysis, and Synap delivered ",[47,1545,1546],{"href":790},"detailed insights"," into both individual questions and overall exam performance. The ability to analyse which questions were most effective, identify trends, and measure candidate performance at a granular level, allowed them to continually refine their exams. This data-driven approach ensured that the exams remained relevant and high-quality, aligning with international standards.",[17,1549,1550,1553],{},[124,1551,1552],{},"3. User-friendly interface"," Synap’s intuitive interface made managing exams easier for both administrators and instructors. Its clean, organised design simplified the process of creating exams, managing question banks, and viewing results. This efficiency saved time and reduced the learning curve for staff, allowing them to focus on improving the certification process rather than troubleshooting technical issues.",[17,1555,1556,1559,1560,1564,1565,1569,1570,1573],{},[124,1557,1558],{},"4. Robust security"," ",[47,1561,1563],{"href":1562},"/technical/","Security"," was a top priority for VSF IPMA, and the Synap online exam system provided a secure and reliable environment for delivering exams. With features such as secure logins, ",[47,1566,1568],{"href":1567},"/blog/anti-cheat-methods-for-online-exams/","anti-cheating measures",", and ",[47,1571,1572],{"href":54},"proctoring options",", the platform ensured the integrity of the certification process.",[17,1575,1576],{},[73,1577],{"alt":1578,"src":1579},"VSF-question-statistics.png","/cms/VSF-question-statistics.png",[12,1581,1583],{"id":1582},"positive-feedback-across-the-board","Positive feedback across the board",[17,1585,1586,1587,1590],{},"The implementation of Synap brought tangible and transformative benefits to VSF IPMA, addressing their core challenges and elevating their certification programme with a ",[124,1588,1589],{},"swift four-day turnaround"," time for setup and launching their exams:",[17,1592,1593,1594,1412,1597,1600],{},"The platform’s intuitive design received praise from instructors. They noted how easy it was to navigate and use effectively, even during their first interactions. This ease of use eliminated barriers to adoption, ensuring ",[124,1595,1596],{},"smooth operations",[124,1598,1599],{},"building confidence"," in the new online assessment system.",[34,1602,1603],{},[17,1604,1605],{},[358,1606,1607],{},"So far, I’ve only got good feedback. My instructors, the people evaluating, have said it’s simple to use, even for the first time, and very easy overall.",[17,1609,1610],{},"With Synap, VSF IPMA is now delivering a superior certification experience that reinforces their commitment to professional excellence. This streamlined, secure, and modern online exam platform not only benefits them, but also enhances the credibility and value of their certifications for candidates and stakeholders alike.",[12,1612,1614],{"id":1613},"continuing-to-innovate-and-improve-certification-exams","Continuing to innovate and improve certification exams",[17,1616,1617],{},"VSF IPMA plans to continue exploring Synap’s capabilities to further enhance their certification exams. Future initiatives include experimenting with additional question types and leveraging proctoring features to maintain high standards of integrity.",[17,1619,1620],{},"Agnes sums up her experience:",[34,1622,1623],{},[17,1624,1625],{},[358,1626,1627],{},"Synap has provided us with the tools to modernise and improve our exams, ensuring a seamless and high-quality experience for our students and evaluators alike. We look forward to continuing this partnership and exploring new ways to optimise our certification process.",[17,1629,1630],{},"With Synap, VSF IPMA is well-positioned to maintain its reputation as a leader in project management certification, both in Iceland and internationally.About VSF - Iceland Project Management Association",[17,1632,1333],{},[17,1634,1336,1635,1340],{},[124,1636,1339],{},{"title":263,"searchDepth":264,"depth":264,"links":1638},[1639,1640,1641,1642,1643,1644,1645],{"id":1329,"depth":264,"text":1330},{"id":1343,"depth":264,"text":1344},{"id":1382,"depth":264,"text":1383},{"id":1459,"depth":264,"text":1460},{"id":1513,"depth":264,"text":1514},{"id":1582,"depth":264,"text":1583},{"id":1613,"depth":264,"text":1614},{"url":1647,"altText":1648,"title":1648},"/cms/vsf-header-image.png","VSF Header Image",{"url":1650,"altText":1651,"title":1651},"/cms/vsf-logo.svg","VSF Logo",{},"/customers/vsf-switches-to-new-exam-four-days","2024-11-26T14:12:06.759Z","7 min read",{"title":1324,"description":263},"See how Iceland's Project Management Association transformed certifications with Synap's secure, flexible exam platform and advanced analytics.","Iceland’s Project Management Association Revamps Certification with Synap","vsf-switches-to-new-exam-four-days","customers/vsf-switches-to-new-exam-four-days","Discover how the non-profit, VSF IPMA, successfully launched their international certification exams in a tight timeframe.",[610,1320,781],"cX1ZaWJoSRZ9YLEeBtjz43Eh5aYKL8SzjbzIlvUgPXU",{"id":1665,"title":1666,"author":7,"body":1667,"description":263,"extension":281,"headerImage":2036,"industry":2039,"logo":2040,"meta":2043,"navigation":291,"path":2044,"publishedAt":2045,"readingTime":1312,"seo":2046,"seoDescription":2047,"seoTitle":2048,"slug":2049,"stem":2050,"subtitle":2051,"topics":2052,"useCase":304,"__hash__":2053},"customers/customers/effective-exam-questions-for-paramedics-and-ems.md","Harnessing AI to create effective exam questions for paramedics and EMS",{"type":9,"value":1668,"toc":2020},[1669,1673,1676,1684,1690,1694,1697,1704,1716,1723,1727,1734,1739,1746,1750,1762,1769,1791,1797,1801,1804,1807,1827,1834,1840,1844,1854,1858,1869,1872,1879,1882,1888,1892,1899,1902,1909,1915,1919,1935,1942,1948,1952,1955,1969,1976,1996,2003,2007,2010,2017],[12,1670,1672],{"id":1671},"snohomish-county-ems-elevating-standards-in-emergency-medical-services","Snohomish County EMS: Elevating standards in emergency medical services",[17,1674,1675],{},"Snohomish County EMS, located in a large county north of Seattle, serves as the emergency medical services authority for the region, supporting nearly 2,000 Emergency Medical Technicians (EMTs) and paramedics.",[17,1677,1678,1679,1683],{},"Led by the Medical Program Director, Ryan, the organisation is responsible for delivering ",[47,1680,1681],{"href":634},[124,1682,635],{}," and education to ensure that medical staff follow current protocols and deliver safe, effective patient care. However, challenges posed by budget cuts and staff reductions made managing paper-based exams increasingly difficult, which made Ryan look for an online exam platform that would streamline their exam delivery.",[12,1685,1687],{"id":1686},"the-challenge-of-in-person-exams",[124,1688,1689],{},"The challenge of in-person exams",[120,1691,1693],{"id":1692},"stuck-in-the-1980s-with-a-time-consuming-process","Stuck in the 1980’s with a time consuming process",[17,1695,1696],{},"Snohomish County EMS faced significant obstacles for their traditional paper-based exams due to budget cuts and staff losses. These challenges highlighted the need to streamline operations as limited time and resources increasingly strained their exam administration process.",[17,1698,1699,1700,1703],{},"Exams previously required ",[124,1701,1702],{},"extensive manual effort"," and it was a time-consuming task that “took many, many hours”, and significantly delayed exam deployment and results. Staff would have to:",[1705,1706,1707,1710,1713],"ol",{},[332,1708,1709],{},"Visit a site to proctor candidates in-person",[332,1711,1712],{},"Grade the exams by hand",[332,1714,1715],{},"Compile the results for certification.",[34,1717,1718],{},[17,1719,1720],{},[358,1721,1722],{},"We would have to administer our paper test, and then have to go through this whole process where we filled out a bunch of certification paperwork, sent into the state. It all felt very 1980s and antiquated.",[120,1724,1726],{"id":1725},"tackling-complex-question-development-after-major-protocol-revisions","Tackling complex question development after major protocol revisions",[17,1728,1729,1730,1733],{},"The organisation recently undertook a significant overhaul of their medical protocols - a massive project involving extensive updates and changes across a 250-page document. Following this major revision, the team faced the daunting task of ",[124,1731,1732],{},"creating a high-quality, reliable exam questions"," to assess and certify nearly 2,000 EMTs and paramedics on the updated standards.",[34,1735,1736],{},[17,1737,1738],{},"We recently rolled out a revision of our protocols that was a major revision, lots and lots of changes, and then we were faced with a task of developing an exam that was high yield, reproducible.",[17,1740,1741,1742,1745],{},"However, with limited resources and a lean team, manually developing the exam questions felt like a mammoth task. The team needed support not only in creating exam questions but also in establishing a ",[124,1743,1744],{},"flexible, reliable online exam system"," for deployment across a large, geographically dispersed county.",[12,1747,1749],{"id":1748},"choosing-synap-for-a-modern-exam-experience","Choosing Synap for a modern exam experience",[17,1751,1752,1753,1412,1757,1761],{},"To modernise and improve efficiency, Snohomish County EMS explored several online exam platforms before discovering Synap, an exam software that aligned well with all their needs for ",[47,1754,1755],{"href":49},[124,1756,50],{},[47,1758,1759],{"href":1562},[124,1760,611],{},", as well as utilising AI for question creation.",[34,1763,1764],{},[17,1765,1766],{},[358,1767,1768],{},"We were looking for a service that could help us develop the exam, because that was, in our lean-down office, a huge Herculean task.",[17,1770,1771,1772,1559,1775,1779,1780,1783,1784,1787,1788],{},"Synap’s focus on user experience, ",[124,1773,1774],{},"customisable",[47,1776,1777],{"href":54},[124,1778,303],{},", and an ",[124,1781,1782],{},"AI-driven question creation"," method made it an ideal choice for Snohomish County EMS’s testing needs. Ryan emphasised the importance of ",[124,1785,1786],{},"reliability and consistency"," with choosing an online exam platform, stating: ",[358,1789,1790],{},"“We have a large stakeholder group, and we needed something that was reliable and reproducible.”",[17,1792,1793],{},[73,1794],{"alt":1795,"src":1796},"emt-exam-question.png","/cms/emt-exam-question.png",[12,1798,1800],{"id":1799},"launching-in-7-days-with-hands-on-support","Launching in 7 days with hands-on support",[17,1802,1803],{},"With tight deadlines and an urgent need for a seamless transition, Snohomish County EMS required a rapid onboarding process to develop and deploy their new exams. The organisation was under pressure to implement an updated exam format that would align with their revised protocols to certify paramedics and EMT’s.",[17,1805,1806],{},"Synap’s personalised approach made all the difference:",[329,1808,1809,1815,1821],{},[332,1810,1811,1814],{},[124,1812,1813],{},"Swift setup",": Synap worked with Snohomish County EMS on a \"sprint\" development timeline, meeting their urgent need for quick deployment. The collaborative process began on a Monday before a holiday weekend, and just 7 days later, the AI-questions and exam were ready to roll out.",[332,1816,1817,1820],{},[124,1818,1819],{},"AI-assisted question creation:"," Synap’s AI approach created an initial bank of exam questions based on the county’s protocols, which the EMS team could then refine. This significantly reduced the workload and allowed them to finalise the exam questions faster.",[332,1822,1823,1826],{},[124,1824,1825],{},"Personalised support:"," Synap’s team worked closely with the organisations directors to ensure a smooth setup. The willingness to provide one-to-one support via Zoom, iterative feedback, and Synap’s responsiveness during the onboarding were crucial to the successful rollout.",[34,1828,1829],{},[17,1830,1831],{},[358,1832,1833],{},"I felt that the hands on and the personal attention that we received to really roll this product out quickly made it very successful, and the flexibility of the company was amazing in terms of being able to meet in a very short timeframe and go over things.",[17,1835,1836],{},[73,1837],{"alt":1838,"src":1839},"emt-ai-generated-questions.png","/cms/emt-ai-generated-questions.png",[12,1841,1843],{"id":1842},"open-book-certification-exams-with-ai-generated-questions","Open book certification exams with AI generated questions",[17,1845,1846,1847,1412,1850,1853],{},"Synap effectively tackled the challenges Snohomish County EMS faced by delivering a comprehensive set of features tailored to their needs. The ",[124,1848,1849],{},"flexible proctoring options",[124,1851,1852],{},"intuitive interface"," enabled an adult-style learning allowing for both efficient exam management and a streamlined testing experience that matched their educational standards.",[120,1855,1857],{"id":1856},"refining-exam-content-with-ai-and-feedback","Refining exam content with AI and feedback",[17,1859,1860,1861,1868],{},"The process began by Synap reviewing Snohomish County EMS’s updated paramedic protocols to understand their specific testing needs. Using this information, the AI generated a set of questions across various topics, ",[47,1862,1865],{"href":1863,"rel":1864},"https://academy.synap.ac/doc/analytics/tags-and-facets",[96],[124,1866,1867],{},"tagging them"," for easy organisation.",[17,1870,1871],{},"Snohomish County EMS staff then reviewed the questions, provided feedback and recommendations on what worked and what needed improvement. Synap used this feedback to refine the AI, enhancing the questions to ensure they met the organisation’s educational standards and testing requirements.",[34,1873,1874],{},[17,1875,1876],{},[358,1877,1878],{},"The company developed, through an AI tool, a set of questions. And then after that, we started an iterative process of working through the questions, what worked, what didn't work, and allowed us to develop a final product.",[17,1880,1881],{},"This collaborative, iterative approach resulted in a highly relevant and effective question bank for their certification exams.",[17,1883,1884],{},[73,1885],{"alt":1886,"src":1887},"emt-question-tags.png","/cms/emt-question-tags.png",[120,1889,1891],{"id":1890},"user-friendly-interface-for-collaborative-development","User-friendly interface for collaborative development",[17,1893,1894,1895,1898],{},"Synap’s interface enabled Snohomish County EMS staff to collaboratively ",[124,1896,1897],{},"create, review, and refine exam questions"," asynchronously, making it easy for team members to contribute feedback and make adjustments regardless of their schedules.",[17,1900,1901],{},"This collaborative environment allowed them to provide comments on AI-generated questions, fine-tuning them to better align with their updated protocols and educational goals. With ongoing refinement, the Synap online exam platform helped the team maintain high-quality standards while efficiently preparing the final exam questions under a tight deadline.",[34,1903,1904],{},[17,1905,1906],{},[358,1907,1908],{},"My education coordinator and I would sometimes go in hours apart, and make comments and make adjustments, and then we would work with you guys as well. So that was really useful.",[17,1910,1911],{},[73,1912],{"alt":1913,"src":1914},"emt-internal-notes-exam.png","/cms/emt-internal-notes-exam.png",[120,1916,1918],{"id":1917},"providing-secure-proctoring-for-an-open-book-exam","Providing secure proctoring for an open book exam",[17,1920,141,1921,1559,1924,1930,1931,1934],{},[124,1922,1923],{},"flexible",[47,1925,1928],{"href":1926,"rel":1927},"https://academy.synap.ac/doc/exams/proctoring/proctoring-with-synoptic",[96],[124,1929,1572],{}," enabled Snohomish County EMS to administer exams with a level of security tailored to adult learning. The exams were designed as ",[124,1932,1933],{},"open-book",", encouraging candidates to consult learning resources to help them answer questions. This approach focused on assessing the application of knowledge rather than testing recall and memorisation. However, Snohomish County EMS also sought to control the resources test-takers could access during the exam.",[34,1936,1937],{},[17,1938,1939],{},[358,1940,1941],{},"We can set the level of security with proctoring, which is amazing…I don't want an old-fashioned, multiple choice test. I want adult-style test-taking where there is a time limit… they can look at resources, but they can't search everywhere to get the answer.",[17,1943,1944],{},[73,1945],{"alt":1946,"src":1947},"emt-proctoring.png","/cms/emt-proctoring.png",[12,1949,1951],{"id":1950},"the-results-reduced-costs-increased-efficiency-and-faster-certification","The results: Reduced costs, increased efficiency, and faster certification",[17,1953,1954],{},"Since implementing Synap and utilising its features, Snohomish County EMS has reported significant improvements in both efficiency and exam quality:",[329,1956,1957],{},[332,1958,1959,1962,1963,1968],{},[124,1960,1961],{},"Cost and time savings:"," With ",[47,1964,1967],{"href":1965,"rel":1966},"https://academy.synap.ac/doc/exams/create-and-manage-exams/3.-configure/results",[96],"immediate test results",", certified EMTs and paramedics can promptly return to active duty. This has reduced downtime and associated costs for the organisation and its partner agencies.",[34,1970,1971],{},[17,1972,1973],{},[358,1974,1975],{},"That immediate feedback allows them to get their employees out and on the streets and working with patients as soon as possible, which is a cost savings for them as well, so people aren't sitting around with downtime.",[329,1977,1978,1990],{},[332,1979,1980,1983,1984,1989],{},[124,1981,1982],{},"Enhanced efficiency:"," The ",[47,1985,1988],{"href":1986,"rel":1987},"https://academy.synap.ac/doc/quizzes/creating-a-quiz/question-types",[96],"automated grading"," and streamlined process reduced the administrative burden on staff, cutting hours that would previously have been spent manually proctoring and grading exams.",[332,1991,1992,1995],{},[124,1993,1994],{},"Improved exam completion rates:"," With Synap’s adult-focused testing format, the EMS team has achieved a 95% pass rate, and feedback indicates that staff find the process straightforward and effective.",[34,1997,1998],{},[17,1999,2000],{},[358,2001,2002],{},"So far, we've administered several dozen of the exams. The feedback from my education coordinator is that it has been simple and really hiccup free, and we're able to provide immediate results to our agencies.",[12,2004,2006],{"id":2005},"whats-next-for-snohomish-county-ems","What’s next for Snohomish County EMS?",[17,2008,2009],{},"Building on their success, Snohomish County EMS plans to leverage Synap’s AI technology for future certification and educational requirements. In the coming year, they will introduce new protocols and use Synap to ensure EMTs and paramedics have a functional understanding of critical concepts.",[34,2011,2012],{},[17,2013,2014],{},[358,2015,2016],{},"We have a new protocol version that's going to roll out in…and so we’ll have to make some modifications. We’ll hopefully be able to leverage the AI technology so that we can develop some new questions.",[17,2018,2019],{},"Synap’s partnership with Snohomish County EMS demonstrates how customised online exam solutions can improve both operational efficiency and educational quality. By choosing Synap, Snohomish County EMS has successfully modernised its exam administration, reduced its resource constraints, and set a new standard for efficient, scalable, and impactful certification in emergency medical services.",{"title":263,"searchDepth":264,"depth":264,"links":2021},[2022,2023,2027,2028,2029,2034,2035],{"id":1671,"depth":264,"text":1672},{"id":1686,"depth":264,"text":1689,"children":2024},[2025,2026],{"id":1692,"depth":273,"text":1693},{"id":1725,"depth":273,"text":1726},{"id":1748,"depth":264,"text":1749},{"id":1799,"depth":264,"text":1800},{"id":1842,"depth":264,"text":1843,"children":2030},[2031,2032,2033],{"id":1856,"depth":273,"text":1857},{"id":1890,"depth":273,"text":1891},{"id":1917,"depth":273,"text":1918},{"id":1950,"depth":264,"text":1951},{"id":2005,"depth":264,"text":2006},{"url":2037,"altText":2038,"title":2038},"/cms/snohomish-header-image.png","Snohomish header image","healthcare",{"url":2041,"altText":2042,"title":2042},"/cms/snohomish-logo-1.png","Snohomish Logo",{},"/customers/effective-exam-questions-for-paramedics-and-ems","2024-11-25T11:55:17.481Z",{"title":1666,"description":263},"Streamline EMS certification with Synap’s AI-driven platform. Learn how Snohomish County EMS reduced costs, saved time, and improved testing accuracy for paramedics in just 7 days.","AI-powered EMS certification exams with Synap: Faster, smarter testing for paramedics.","effective-exam-questions-for-paramedics-and-ems","customers/effective-exam-questions-for-paramedics-and-ems","Discover how Snohomish County EMS transitioned from in-person exams to an online format in just 7 days.",[1320,611,612],"2BuaSc19XRRiyz3_fer_kR0rkkGMZa0Ui1R0UUVt-rA",{"id":2055,"title":2056,"author":7,"body":2057,"description":263,"extension":281,"headerImage":2442,"industry":595,"logo":2446,"meta":2449,"navigation":291,"path":2450,"publishedAt":2451,"readingTime":2452,"seo":2453,"seoDescription":2454,"seoTitle":2056,"slug":2455,"stem":2456,"subtitle":2454,"topics":2457,"useCase":304,"__hash__":2458},"customers/customers/uk-flour-millers.md","Changing from physical testing centres to delivering global online exams",{"type":9,"value":2058,"toc":2425},[2059,2063,2066,2070,2073,2082,2085,2088,2091,2094,2101,2106,2113,2117,2125,2136,2141,2153,2160,2164,2167,2172,2175,2180,2184,2198,2202,2216,2231,2235,2246,2259,2263,2266,2271,2278,2289,2293,2299,2304,2315,2319,2326,2331,2338,2342,2358,2365,2371,2386,2389,2395,2399,2402,2407,2410,2414,2417,2422],[12,2060,2062],{"id":2061},"uk-flour-millers-a-century-of-educational-excellence","UK Flour Millers: A century of educational excellence",[17,2064,2065],{},"UK Flour Millers, the trade association representing the UK flour milling industry for the past 150 years, plays a crucial role in maintaining industry standards, education, and training. As part of their educational initiatives, they deliver professional qualifications through examinations. However, their reliance on traditional in-person exams presented challenges with complex test delivery logistics, security issues, and a tonne of admin work.",[12,2067,2069],{"id":2068},"the-challenge-of-paper-based-exams","The challenge of paper-based exams",[17,2071,2072],{},"UK Flour Millers faced significant challenges with their paper-based exams conducted within physical testing centres, which Steve described as “very old school” and “traditional”. This approach created numerous logistical issues.",[17,2074,2075,2076,1397,2079,1216],{},"The process involved ",[124,2077,2078],{},"multiple manual stages",[124,2080,2081],{},"leading to inefficiencies and considerable administrative work",[17,2083,2084],{},"1. Staff had to manage the physical papers, ensure their secure delivery and return, and manually enter data into the system.",[17,2086,2087],{},"2. Papers would get scanned and emailed back to Steve.",[17,2089,2090],{},"3. Steve would then redistribute completed exams to the examiners for marking.",[17,2092,2093],{},"4. Once graded, the results were sent back to Steve to input into a database.",[17,2095,2096,2097,2100],{},"This created ",[124,2098,2099],{},"multiple opportunities for errors and delays",", making the entire process quite admin-heavy.",[34,2102,2103],{},[17,2104,2105],{},"We would send out exam papers at a set time that go to exam centres. People would have to travel, maybe a day, to the British Consulate in different countries, pay a heavy fee, and then travel back.",[17,2107,2108,2109,2112],{},"Complicating matters further was the dispersed nature of their workforce. Employees were stationed in remote areas with ",[124,2110,2111],{},"limited access to central facilities",", making it difficult to coordinate exam schedules. “We've got people in the middle of the outreaches of St. Lucia, in the outback in Australia, and Papua New Guinea,” Steve highlighted. The irregular and long working hours in these locations further exacerbated the challenge, making it difficult for employees to participate in scheduled exams at a physical testing centre.",[12,2114,2116],{"id":2115},"discovering-synap-the-perfect-solution-for-accessibility-and-security","Discovering Synap: The perfect solution for accessibility and security",[17,2118,2119,2120,2124],{},"After evaluating various online exam systems and reading numerous reviews, Steve found Synap to be the perfect fit. He was particularly impressed by Synap's ",[47,2121,2123],{"href":1004,"rel":2122},[96],"strong reputation"," built over the years. Reflecting on his decision, Steve mentioned, “Synap’s customer service, their background, and the positive reviews really stood out.”",[17,2126,2127,2128,2131,2132,2135],{},"When making their decision, ",[124,2129,2130],{},"UK Flour Millers prioritised accessibility and security",". Steve shared his thoughts on why Synap’s ",[47,2133,2134],{"href":188},"accessibility features"," are so important - “My background is removing barriers to learning, making things accessible, so accessible anytime, anywhere, that suits the individual”.",[34,2137,2138],{},[17,2139,2140],{},"Their adaptive learning features and comprehensive analytics tools were particularly attractive as they allow us to personalise learning experiences and gain insights into exam performance. Synap’s reputation for excellent customer support and their ability to scale with our growing needs also played a significant role in our decision.",[17,2142,2143,2144,2147,2148,2152],{},"For security, Steve particularly appreciated Synap’s ",[124,2145,2146],{},"robust security features"," with its own proctoring tool called ",[47,2149,571],{"href":2150,"rel":2151},"https://academy.synap.ac/doc/whats-new/big-features/synoptic",[96],". “Security is really, really important to us. We could use Synoptic, which was a lighter (proctoring) version, but we still get quality invigilation process.”",[17,2154,2155,2156,2159],{},"Finally, Synap also ticked the boxes from a financial perspective, proving to be a ",[124,2157,2158],{},"cost-effective investment",". “Financially, it works out really, really well for us as well. It's a fair product for a fair price.”",[12,2161,2163],{"id":2162},"successful-implementation-with-expert-support","Successful implementation with expert support",[17,2165,2166],{},"Implementing a new system can often be a daunting task, but UK Flour Millers found the transition to Synap to be incredibly smooth. The onboarding process was well-structured and thoroughly supported, making it easy for both staff and participants to adapt to the new platform.",[34,2168,2169],{},[17,2170,2171],{},"The onboarding process with Synap was seamless and well-supported. Their team provided comprehensive training and resources that made the transition smooth for both our staff and participants.",[17,2173,2174],{},"Aidan, a Technical Account Manager here at Synap, was particularly praised for his exceptional service. “Aidan's been absolutely amazing. Nothing's too much. And it's always done with a smile. He's just consistently confident and happy and couldn't do enough.”",[34,2176,2177],{},[17,2178,2179],{},"They were responsive to our queries and worked closely with us to tailor the platform to our specific requirements. This collaborative approach helped us to quickly integrate the new system and start seeing the benefits almost immediately.",[12,2181,2183],{"id":2182},"transforming-exam-management-with-automation-security-and-global-accessibility","Transforming exam management with automation, security, and global accessibility",[17,2185,2186,2187,1412,2192,2197],{},"Synap transformed the examination process at UK Flour Millers by significantly reducing manual workload through automations. Steve emphasised, “The big ones are the automation, automated grading, and automated feedback.” UK Flour Millers also took advantage of Synap’s powerful features, including ",[47,2188,2191],{"href":2189,"rel":2190},"https://academy.synap.ac/doc/whats-new/big-features/sub-portals",[96],"sub-portals",[47,2193,2196],{"href":2194,"rel":2195},"https://academy.synap.ac/doc/users-and-groups/permissions",[96],"educator permissions",", which greatly enhanced their exam management capabilities.",[120,2199,2201],{"id":2200},"addressing-exam-administrative-burden","Addressing exam administrative burden",[17,2203,2204,2205,2208,2209,2212,2213,1216],{},"One of the primary challenges UK Flour Millers faced was the extensive administrative burden associated with their paper-based system. Synap streamlined this by ",[124,2206,2207],{},"automating many of the manual processes",". Previously, staff had to handle physical papers, ensure their secure delivery and return, and manually enter data into the system. This was not only t",[124,2210,2211],{},"ime-consuming"," but also ",[124,2214,2215],{},"prone to errors and delays",[17,2217,2218,2219,2226,2227,2230],{},"Synap's ",[124,2220,2221],{},[47,2222,2225],{"href":2223,"rel":2224},"https://academy.synap.ac/doc/exams/create-and-manage-exams/3.-configure/results/#release-results",[96],"automated grading system"," alleviated these issues. With automatic grading, examiners no longer needed to manually mark papers. Instead, the system provided ",[124,2228,2229],{},"instant, accurate results, which were immediately available for review",". This significantly reduced the time and effort required to manage exams and allowed staff to focus on more critical tasks.",[120,2232,2234],{"id":2233},"ensuring-secure-exam-delivery-and-proctoring","Ensuring secure exam delivery and proctoring",[17,2236,2237,2238,2241,2242,2245],{},"Given the high-security measures required in the food industry, ensuring the secure delivery and proctoring of exams was a significant challenge. Synap’s robust proctoring tool, ",[47,2239,571],{"href":2150,"rel":2240},[96],", provided a ",[124,2243,2244],{},"secure yet user-friendly invigilation process",". This tool ensured the integrity of the examination process while maintaining a seamless experience for users.",[17,2247,2248,2249,2254,2255,2258],{},"Synoptic allowed UK Flour Millers to monitor exams in real-time, reducing the risk of cheating and ensuring that the exams were conducted fairly and securely. They used Synoptic’s ",[47,2250,2253],{"href":2251,"rel":2252},"https://academy.synap.ac/doc/exams/proctoring/proctoring-with-synoptic/reviewing-synoptic-sessions/#captures",[96],"screenshot feature",", which captures periodic webcam and desktop screenshots, to ",[124,2256,2257],{},"uphold security throughout the exam process",". This was particularly important given the proprietary information and sensitive nature of the food industry, where protecting secrets and maintaining high standards is crucial.",[120,2260,2262],{"id":2261},"delivering-worldwide-exams","Delivering worldwide exams",[17,2264,2265],{},"The dispersed nature of UK Flour Millers' workforce, with employees stationed in remote areas, posed another significant challenge. Traditional paper-based exams required employees to travel to centralised locations, often incurring significant time and financial costs. Synap addressed this by providing a flexible, online platform accessible from anywhere in the world.",[34,2267,2268],{},[17,2269,2270],{},"One of the key challenges was the logistical complexity and cost of administering paper-based exams to participants who are spread across various locations. We wanted to ensure our exams remained relevant and accessible in a digital age.",[17,2272,2273,2274,2277],{},"With Synap, employees could ",[124,2275,2276],{},"take exams on their own device at their convenience",", regardless of their location. Steve noted, “We've got people in the middle of the outreaches of St. Lucia, the outback in Australia, and Papua New Guinea.”",[17,2279,2280,2281,2284,2285,2288],{},"This flexibility allowed employees to ",[124,2282,2283],{},"fit exams into their irregular and long working hours",", making it easier for them to take their exams. Feedback from both staff and candidates highlighted the ",[124,2286,2287],{},"improved accessibility and user-friendly interface",", significantly enhancing the overall examination experience.",[120,2290,2292],{"id":2291},"providing-tailored-feedback","Providing tailored feedback",[17,2294,2295,2296,1216],{},"Customisation was another significant advantage of Synap. The platform allowed UK Flour Millers to ",[124,2297,2298],{},"tailor feedback and guidance to individual learners",[34,2300,2301],{},[17,2302,2303],{},"You can also customise it for the individual. You could say, I can see you're struggling with these types of questions throughout the paper. Go and do this, or speak to your mentor, or book a time for a tutorial.",[17,2305,2306,2307,2314],{},"The ability to provide ",[124,2308,2309],{},[47,2310,2313],{"href":2311,"rel":2312},"https://academy.synap.ac/doc/exams/mark-attempts/#feedback-to-candidate",[96],"instant, detailed feedback","was particularly valuable. Synap allowed for immediate responses to student submissions, enabling instructors to include explanations, guidance, files and links directly in the feedback.",[120,2316,2318],{"id":2317},"integrating-with-existing-systems","Integrating with existing systems",[17,2320,2321,2322,2325],{},"The integration of Synap with UK Flour Millers' existing systems using APIs, notably FileMaker, proved instrumental. This integration ensures centralised data management, ",[124,2323,2324],{},"automating the upload of exam results"," directly into FileMaker.",[34,2327,2328],{},[17,2329,2330],{},"Traditionally, examiners would mark papers, send results to me, and I'd manually upload them. Now, marks are uploaded seamlessly, eliminating downtime.",[17,2332,2333,2334,2337],{},"This streamlined approach not only saves time but also enhances reliability by ",[124,2335,2336],{},"reducing administrative overhead and minimising the risk of errors"," in data management, making the entire process more efficient and reliable.",[120,2339,2341],{"id":2340},"streamlined-administration-with-custom-educator-permissions","Streamlined administration with custom educator permissions",[17,2343,2344,2345,2349,2350,2353,2354,2357],{},"UK Flour Millers uses Synap's custom ",[47,2346,2196],{"href":2347,"rel":2348},"https://academy.synap.ac/doc/users-and-groups/permissions/educator-permissions",[96]," to streamline their administration. They ",[124,2351,2352],{},"divide staff into content creators and moderators",", ensuring that some focus on creating exam questions while others concentrate on grading. ",[124,2355,2356],{},"User groups are created for specific companies",", allowing visibility only to their respective mills.",[17,2359,2360,2361,2364],{},"Combining the use of educator permissions and user groups ensures that ",[124,2362,2363],{},"question content and user data remains secure",", and enhances operational efficiency by allowing staff to focus on their key role within the examination process.",[120,2366,2368],{"id":2367},"tailored-learning-with-sub-portals",[124,2369,2370],{},"Tailored learning with sub-portals",[17,2372,2373,2374,2377,2378,2381,2382,2385],{},"UK Flour Millers uses Synap's ",[47,2375,2191],{"href":2376},"/product/#subportals"," feature, combined with educator permissions, to streamline exam management and user access for their overseas clients. By creating ",[124,2379,2380],{},"unique, branded sub-portals"," for each client as branches from the main UK Flour Millers portal, clients can manage and invite their own users while being restricted from altering exam content. This setup ensures a consistent and ",[124,2383,2384],{},"controlled exam delivery process"," that meets UK Flour Millers' testing standards across all regions.",[17,2387,2388],{},"Each client group, whether located in different countries or regions, has exclusive access to relevant training materials and exams through their dedicated sub-portal. This approach enhances privacy and security while facilitating efficient administration tailored to each client's specific needs.",[17,2390,2391],{},[73,2392],{"alt":2393,"src":2394},"subportal.gif","/cms/subportal.gif",[12,2396,2398],{"id":2397},"positive-feedback-from-tutors-and-students","Positive feedback from tutors and students",[17,2400,2401],{},"Since UK Flour Millers have implemented Synap, feedback from both students and instructors has been overwhelmingly positive. Students returning to education after a hiatus have found the system remarkably accessible and user-friendly.",[34,2403,2404],{},[17,2405,2406],{},"They love it. They like the system. Some are what I would refer to as a returning learner, so making it really easy, easy to access, easy to manage, is really important for them",[17,2408,2409],{},"Tutors and examiners have also responded positively, recognising the system’s benefits. “The feedback from the tutors and examiners is positive. They appreciate how the system is evolving and find it essential to enhance engagement.”",[12,2411,2413],{"id":2412},"whats-next-for-uk-flour-millers","What’s next for UK Flour Millers?",[17,2415,2416],{},"Looking forward, UK Flour Millers plans to expand the types of assessments available through Synap. \"We plan to expand our use of Synap by incorporating more interactive and multimedia resources into our training modules to make learning even more engaging.” This includes using video clips followed by case study questions, adding a dynamic element to the learning process.",[34,2418,2419],{},[17,2420,2421],{},"We've got a fantastic platform with Synap, we're really, really, really happy with it.",[17,2423,2424],{},"Steve highlighted the broader ambitions for the platform: \"We are also exploring the possibility of using Synap’s advanced analytics to further personalise learning paths for our participants. Additionally, we aim to develop more comprehensive training programmes that leverage the platform's capabilities to support ongoing professional development in the milling industry.\" The future holds exciting possibilities for leveraging Synap's capabilities to further improve training outcomes.",{"title":263,"searchDepth":264,"depth":264,"links":2426},[2427,2428,2429,2430,2431,2440,2441],{"id":2061,"depth":264,"text":2062},{"id":2068,"depth":264,"text":2069},{"id":2115,"depth":264,"text":2116},{"id":2162,"depth":264,"text":2163},{"id":2182,"depth":264,"text":2183,"children":2432},[2433,2434,2435,2436,2437,2438,2439],{"id":2200,"depth":273,"text":2201},{"id":2233,"depth":273,"text":2234},{"id":2261,"depth":273,"text":2262},{"id":2291,"depth":273,"text":2292},{"id":2317,"depth":273,"text":2318},{"id":2340,"depth":273,"text":2341},{"id":2367,"depth":273,"text":2370},{"id":2397,"depth":264,"text":2398},{"id":2412,"depth":264,"text":2413},{"url":2443,"altText":2444,"title":2445},"/cms/flour-5709598_1280.jpg","A photo of flour being milled","UK Flour Millers Header Image",{"url":2447,"altText":2448,"title":2448},"/cms/9d37e921-5f31-4017-b2f9-c100673fb4d5.png","UK Flour Millers Logo",{},"/customers/uk-flour-millers","2024-06-27T13:01:32.444Z","9 min read",{"title":2056,"description":263},"See how the trade association, UK Flour Millers, streamlined their exam management processes in a secure and accessible way.","uk-flour-millers","customers/uk-flour-millers",[610,303,1320],"I7PS9wm9F_qDgkrfm6IkSbqjI-Q_LB118ZF__GM4GMQ",{"id":2460,"title":2461,"author":7,"body":2462,"description":263,"extension":281,"headerImage":2769,"industry":2773,"logo":7,"meta":2774,"navigation":291,"path":2775,"publishedAt":2776,"readingTime":1655,"seo":2777,"seoDescription":2778,"seoTitle":2779,"slug":2780,"stem":2781,"subtitle":2782,"topics":2783,"useCase":304,"__hash__":2785},"customers/customers/provincial-department.md","From creating to launching recruitment exams in just 16 days",{"type":9,"value":2463,"toc":2756},[2464,2468,2471,2478,2481,2485,2488,2495,2502,2505,2509,2512,2519,2526,2532,2539,2543,2546,2553,2560,2567,2574,2581,2585,2591,2601,2608,2615,2618,2622,2631,2638,2647,2650,2657,2663,2674,2685,2689,2696,2703,2710,2717,2724,2728,2735,2742,2749],[12,2465,2467],{"id":2466},"about-the-provincial-department","About the provincial department",[17,2469,2470],{},"Meet Rachel, the Deputy Director of a prominent provincial department in Ontario, Canada. Rachel takes us on a journey of innovation and efficiency as she shares her experience of using Synap to transform her department's recruitment process.",[17,2472,2473,2474,2477],{},"With a ",[124,2475,2476],{},"constant influx of candidates applying for a range of job roles"," across the province, Rachel's organisation faced the challenge of hiring individuals with specific skill sets on a larger scale.",[17,2479,2480],{},"Join us as we delve into Rachel's remarkable story, witnessing how she successfully transitioned her department from traditional face-to-face exams to online exams with Synap - in just 16 days!",[12,2482,2484],{"id":2483},"the-challenge-moving-from-in-person-to-scalable-online-testing","The challenge: Moving from in-person to scalable, online testing",[17,2486,2487],{},"Rachel's department traditionally conducted one-to-one, in-person exams as a standard part of their hiring process. However, with the aspiration to implement testing on a larger scale throughout the entire province simultaneously, the conventional method of face-to-face exams posed significant challenges in terms of scalability.",[17,2489,2490,2491,2494],{},"Rachel described the previous in-person exam approach as “not very efficient”, particularly with the requirement for ",[124,2492,2493],{},"candidates to physically travel"," to the organisation's building to complete the exam, which added an extra layer of time-consuming complexity.",[17,2496,2497,2498,2501],{},"Additional inefficiencies occurred due to candidates applying to multiple areas within the province. This duplication of in-person exams not only ",[124,2499,2500],{},"consumed valuable time for both staff and candidates",", but also hindered the overall efficiency of the hiring process.",[17,2503,2504],{},"Faced with these obstacles, Rachel sought an online exam solution that would not only enhance efficiency, but also empower her team to scale and assess multiple candidates concurrently.",[12,2506,2508],{"id":2507},"creating-the-exam-for-free-in-just-two-days","Creating the exam for free in just two days",[17,2510,2511],{},"As part of her organisation's modernisation journey, Rachel invested considerable time in her search for an online exam solution, recognising the significance of venturing into the realm of delivering exams online for the first time.",[17,2513,2514,2515,2518],{},"Choosing Synap emerged as the optimal decision for Rachel, driven by the need for a solution that was not only “",[124,2516,2517],{},"fast and easy","”, but also user-friendly to ensure applicants felt comfortable using it for the first time.",[34,2520,2521],{},[17,2522,2523],{},[358,2524,2525],{},"The building part was super easy. I am not a technologically savvy individual, but I was actually able to, on a weekend, build the test.",[17,2527,2218,2528,2531],{},[124,2529,2530],{},"14-day free trial"," played a crucial role in Rachel's decision-making. This risk-free period allowed her to evaluate if Synap met her department's needs without financial pressure.",[17,2533,2534,2535,2538],{},"With ",[124,2536,2537],{},"access to exam features"," during the trial, Rachel seamlessly replicated her traditional exams. Despite identifying herself as \"not a technologically savvy individual\", Rachel was pleasantly surprised at how easily she could add questions and build her exam over a brief weekend. This user-friendly experience solidified Synap as the ideal choice for her department's transformative journey.",[12,2540,2542],{"id":2541},"from-exam-creation-to-a-live-launch-in-just-16-days","From exam creation to a live launch in just 16 days",[17,2544,2545],{},"During the 14-day free trial, Rachel stated “the Synap team was great!” and described the support that she received, made the whole onboarding process “very easy”.",[17,2547,2548,2549,2552],{},"Rachel found that whenever she had a query or question, she was able to use the live chat bot on her portal. She found that someone from the ",[124,2550,2551],{},"Synap team was “always online”"," and she received a response instantly, which expedited her exam setup process.",[34,2554,2555],{},[17,2556,2557],{},[358,2558,2559],{},"The whole onboarding and getting everything out, and advising the individuals who would be taking the test, and providing support to our proctor, was absolutely excellent.",[17,2561,2562,2563,2566],{},"Rachel implemented the team's advice by initiating a ",[124,2564,2565],{},"small pre-test"," for applicants before their formal examination, ironing out any potential issues and familiarising candidates with the new system.",[17,2568,2569,2570,2573],{},"Although she was anticipating challenges in delivering large-scale online exams, Rachel was thrilled to complete the entire process and launch her recruitment exams, just ",[124,2571,2572],{},"16 days after her initial engagement"," with Synap.",[34,2575,2576],{},[17,2577,2578],{},[358,2579,2580],{},"We got everything up and running within the 14 days and then the onboarding (for candidates) started at day 16. So it was really, really impressive and something that we thought would be much more difficult to do on such a large scale.",[12,2582,2584],{"id":2583},"key-features-for-success-enhancing-exam-security-and-streamlining-exam-management","Key features for success: Enhancing exam security and streamlining exam management",[120,2586,2588],{"id":2587},"secure-exam-delivery-with-synoptic-proctoring",[124,2589,2590],{},"Secure exam delivery with Synoptic proctoring",[17,2592,2593,2594,2597,2598,1216],{},"Ensuring exam integrity was a top priority for Rachel, aiming to minimise opportunities for candidates to cheat. To mirror the conditions of their traditional in-person exam monitoring, where they utilised their own proctors, Rachel chose ",[47,2595,571],{"href":1926,"rel":2596},[96]," - Synap's integrated proctoring tool that allowed them to retain the ",[124,2599,2600],{},"use of their own proctors",[17,2602,2603,2604,2607],{},"Leveraging Synoptic's screen replay feature, proctors could closely monitor candidates, ",[124,2605,2606],{},"observing their on-screen activities and mouse movements"," in real-time.",[17,2609,2610,2611,2614],{},"Moreover, the tool's ",[124,2612,2613],{},"automatic breach detection",", provided a comprehensive count and specific timestamps within the footage, significantly streamlined the proctoring review process.",[17,2616,2617],{},"This proactive approach to exam security not only upheld the integrity of the testing environment, but also offered a robust system for efficient monitoring.",[120,2619,2621],{"id":2620},"creating-exam-marker-groups-with-defined-roles","Creating exam marker groups with defined roles",[17,2623,2624,2625,2630],{},"To facilitate a structured exam management process, Rachel utilised Synap's hierarchy of ",[47,2626,2629],{"href":2627,"rel":2628},"https://academy.synap.ac/doc/users-and-groups/user-types",[96],"user groups",", each assigned distinct access levels and roles. Her core team assumed the 'administrators' role, overseeing the creation, scheduling, and candidate invitations for the exam.",[17,2632,2633,2634,2637],{},"In a strategic move, Rachel extended invitations to colleagues and an external agency, designating them as 'educators' with ",[124,2635,2636],{},"limited permissions and access rights",". This hierarchical setup allowed for clear separation of responsibilities, such as creating a user group that focused solely on grading exams.",[17,2639,2640,2641,2212,2644,1216],{},"This deliberate division of roles not only ",[124,2642,2643],{},"minimised the risk of errors",[124,2645,2646],{},"safeguarded the integrity of the exam questions",[17,2648,2649],{},"The positive feedback received from both colleagues and the external agency attested to Synap's user-friendly interface and ease of use for completing their respective roles.",[34,2651,2652],{},[17,2653,2654],{},[358,2655,2656],{},"A number of my team members as well as the outside agency that I used, all say the exact same thing - that it was very easy to navigate, easy to put in the marking, and to search people.",[120,2658,2660],{"id":2659},"downloading-results-via-csv-for-compliance",[124,2661,2662],{},"Downloading results via CSV for compliance",[17,2664,2665,2666,2673],{},"When it came to managing exam results, Rachel valued the ability to effortlessly ",[124,2667,2668],{},[47,2669,2672],{"href":2670,"rel":2671},"https://academy.synap.ac/doc/exports-and-reporting/attempts-exports",[96],"download all responses in a CSV format",". While Synap provided storage of the responses on her portal, Rachel's internal company protocols dictated the necessity to transfer results to their internal system.",[17,2675,2676,2677,2680,2681,2684],{},"This requirement aligns with their hiring process, where retaining exam results for an extended period is crucial for ",[124,2678,2679],{},"auditing purposes",", spanning several years. The ability to download results via CSV not only streamlined their internal processes but also ",[124,2682,2683],{},"ensured compliance"," and effective record-keeping for the long term.",[12,2686,2688],{"id":2687},"the-results-95-first-time-completion-rates-with-100-of-candidates-completing-their-exam","The results: 95% first time completion rates, with 100% of candidates completing their exam",[17,2690,2691,2692,2695],{},"Rachel celebrated outstanding results from her exam initiative, with a remarkable ",[124,2693,2694],{},"95% first-time completion rate"," among her 200+ applicants.",[17,2697,2698,2699,2702],{},"Even more impressively, the remaining 5%, who encountered personal internet connectivity issues, were accommodated with alternative exam dates, ensuring a flawless ",[124,2700,2701],{},"100% completion rate"," within a 6 day testing period.",[34,2704,2705],{},[17,2706,2707],{},[358,2708,2709],{},"From our perspective, we say that it's like a hundred percent success because everybody who wanted to do the test, was able to do the test.",[17,2711,2712,2713,2716],{},"Moreover, Rachel was delighted to receive ",[124,2714,2715],{},"positive feedback from candidates"," who found the exam software easy to use, particularly for their first experience of online exams.",[34,2718,2719],{},[17,2720,2721],{},[358,2722,2723],{},"We did not have any negative feedback from the candidates on using the application. In fact, we did get a few comments back that this was easy and they were glad that they didn't have to go to a place to do a test.",[12,2725,2727],{"id":2726},"the-future-expanding-to-more-exams-and-wider-organisational-adoption","The future: Expanding to more exams and wider organisational adoption",[17,2729,2730,2731,2734],{},"Rachel eagerly anticipates the ongoing use of Synap for ",[124,2732,2733],{},"upcoming large-scale exams",", with two sets of exams already on the horizon.",[17,2736,2737,2738,2741],{},"As the project leader who took a leap of faith to try a new approach with delivering exams online via Synap, Rachel's success has ",[124,2739,2740],{},"attracted attention from other departments in her organisation",". The seamless setup and success of administering online exams, a first for her organisation, has garnered admiration particularly from the HR team.",[17,2743,2744,2745,2748],{},"Recognising the impressive feat achieved without any issues, she has been approached by the HR team to share her experience of delivering online exams through a presentation. As such, Rachel envisions that Synap will be ",[124,2746,2747],{},"widely adopted across more departments"," in her organisation.",[34,2750,2751],{},[17,2752,2753],{},[358,2754,2755],{},"Within our own organisation they're quite impressed. It takes a lot to move human resources into a new area…they've asked for a presentation on how I was able to get this up and running.",{"title":263,"searchDepth":264,"depth":264,"links":2757},[2758,2759,2760,2761,2762,2767,2768],{"id":2466,"depth":264,"text":2467},{"id":2483,"depth":264,"text":2484},{"id":2507,"depth":264,"text":2508},{"id":2541,"depth":264,"text":2542},{"id":2583,"depth":264,"text":2584,"children":2763},[2764,2765,2766],{"id":2587,"depth":273,"text":2590},{"id":2620,"depth":273,"text":2621},{"id":2659,"depth":273,"text":2662},{"id":2687,"depth":264,"text":2688},{"id":2726,"depth":264,"text":2727},{"url":2770,"altText":2771,"title":2772},"/cms/cheerful-businesswoman-waving-during-video-call-office.jpg","Delivering online recruitment exams","OPP image","government",{},"/customers/provincial-department","2024-02-03T20:23:45.119Z",{"title":2461,"description":263},"Learn how a team swiftly moved from in-person to online recruitment exams in 16 days with Synap, enhancing hiring processes.","Launching recruitment exams in 16 days - Synap","provincial-department","customers/provincial-department","Discover how this team swiftly moved from in-person to online exams for the hiring of employees.",[2784,957,303],"recruitment","f6LAhKcPWqwKpB7Kf4ZS4kY0EXltWEeydPmqMdJW4tA",{"id":2787,"title":2788,"author":7,"body":2789,"description":263,"extension":281,"headerImage":3143,"industry":286,"logo":3145,"meta":3148,"navigation":291,"path":3149,"publishedAt":3150,"readingTime":1655,"seo":3151,"seoDescription":3152,"seoTitle":3153,"slug":3154,"stem":3155,"subtitle":3156,"topics":3157,"useCase":3160,"__hash__":3161},"customers/customers/frasers-medical-entrance-exams-online.md","Scaling success for aspiring medical students with a custom exam simulator",{"type":9,"value":2790,"toc":3128},[2791,2795,2798,2801,2805,2812,2819,2823,2829,2836,2839,2843,2846,2857,2863,2866,2889,2896,2899,2905,2914,2925,2932,2938,2945,2952,2963,2967,2970,2977,2997,3000,3004,3007,3018,3021,3028,3034,3041,3048,3056,3059,3065,3069,3072,3083,3094,3101,3108,3112,3115,3118,3121],[12,2792,2794],{"id":2793},"about-frasers-gamsat","About Fraser’s GAMSAT",[17,2796,2797],{},"Fraser’s GAMSAT is an Australian medical tutoring organisation that provides aspiring medical school applicants with exam preparation. The Graduate Medical School Admissions Test (GAMSAT) is a standardised test designed to assess the capacity to undertake high-level intellectual studies in the medical and health professional programs.",[17,2799,2800],{},"We heard from Fergal, a key member of the Data & Automations team at Fraser’s, shedding light on Fraser's expansion goals and providing insight into the pivotal role Synap played in achieving them since 2020.",[12,2802,2804],{"id":2803},"the-challenge-seeking-a-platform-that-supported-a-growing-business","The challenge: Seeking a platform that supported a growing business",[17,2806,2807,2808,2811],{},"Fraser’s faced a critical hurdle in their ",[124,2809,2810],{},"quest for growth and expansion"," - having delivered face-to-face and online courses through the Thinkific Learning Management System (LMS), they were constrained by the limitations of their existing platform. The inability to seamlessly scale their operations and conduct live examinations became increasingly evident as their business grew.",[17,2813,2814,2815,2818],{},"Moreover, the onset of the COVID-19 pandemic added urgency to the situation. The sudden restrictions necessitated a swift transition to online examinations, putting Fraser's in a position where they needed a reliable solution to ",[124,2816,2817],{},"ensure uninterrupted learning experiences"," for their students.",[12,2820,2822],{"id":2821},"the-solution-a-unified-and-scalable-platform-founded-by-doctors","The solution: A unified and scalable platform, founded by doctors",[17,2824,2825,2826,1216],{},"Recognising the need for a robust and scalable platform, Fraser's turned to Synap. Synap, known for its comprehensive assessment and learning solutions, presented an opportunity for Fraser's to not only move their exams online but also consolidate their courses onto ",[124,2827,2828],{},"a unified platform",[17,2830,2831,2832,2835],{},"Furthermore, Synap's unique value proposition is enriched by the extensive expertise of its ",[124,2833,2834],{},"founders, both of whom are qualified doctors",". James, serving as the CEO, and Omair, the CTO, established Synap during their time in medical school.",[17,2837,2838],{},"Their firsthand experience with the challenges encountered by medical students inspired the inception of Synap, to improve the learning and exam experience and make it more engaging and impactful. The founders' deep understanding of the intricacies of medical education positions Synap as a specialised and trusted ally for Fraser's in their quest for educational excellence.",[12,2840,2842],{"id":2841},"quick-onboarding-streamlining-the-migration-for-a-swift-launch","Quick onboarding: Streamlining the migration for a swift launch",[17,2844,2845],{},"Transitioning from one system to another can often seem challenging and time-consuming. Nevertheless, Fraser’s were impressed by the Synap’s team to offer advice and support with this migration process.",[17,2847,2848,2849,2856],{},"Using the ",[47,2850,2853],{"href":2851,"rel":2852},"https://academy.synap.ac/doc/quizzes/importing-and-exporting/importing",[96],[124,2854,2855],{},"CSV question importer",", Fraser’s efficiently uploaded 2,000 questions from Thinkific to Synap, bypassing the need for extensive manual work. This streamlined approach not only saved considerable time but also empowered Fraser's to swiftly onboard onto Synap. As a result, they were able to seamlessly launch their exams for students, ensuring a smooth transition without any disruptions.",[12,2858,2860],{"id":2859},"tailored-learning-empowering-students-to-create-personalised-quizzes-from-question-banks",[124,2861,2862],{},"Tailored learning: Empowering students to create personalised quizzes from question banks",[17,2864,2865],{},"Fraser’s maximises Synap's robust features to deliver comprehensive question banks, live mock exams, and courses to their students.",[17,2867,2868,2869,2874,2875,2880,2881,2884,2885,2888],{},"With the question banks presented in Synap’s ",[47,2870,2873],{"href":2871,"rel":2872},"https://academy.synap.ac/doc/collections/collection-use-cases",[96],"Collections",", students harness Synap's dynamic ",[47,2876,2879],{"href":2877,"rel":2878},"https://academy.synap.ac/doc/using-synap/synap-students/#quiz-settings",[96],"filtering system"," to ",[124,2882,2883],{},"craft personalized quizzes"," tailored to their specific needs. This user-friendly approach enables learners to ",[124,2886,2887],{},"select specific question tags",", such as subject, topic, sub-topic, difficulty, and skill, allowing them to curate targeted quizzes aligned precisely with their learning needs.",[17,2890,2891,2892,2895],{},"This customised approach not only enhances learning efficiency but also establishes a personalised pathway for continual improvement. It grants students ",[124,2893,2894],{},"the autonomy to create quizzes"," according to their preferences and frequency, whilst reducing the workload for tutors by eliminating the need to personalise quizzes for each student.",[17,2897,2898],{},"This feature empowers students to take charge of their learning journey while ensuring a more efficient and personalised educational experience.",[12,2900,2902],{"id":2901},"elevating-question-practice-synaps-intelligent-spaced-learning-algorithms",[124,2903,2904],{},"Elevating question practice: Synap's intelligent Spaced Learning algorithms",[17,2906,2907,2908,2913],{},"To enhance the learning experience for Fraser’s students, they harnessed the power of Synap’s sophisticated ",[47,2909,2912],{"href":2910,"rel":2911},"https://academy.synap.ac/doc/using-synap/synap-students/#spaced-learning",[96],"Spaced Learning algorithms"," for question practice.",[17,2915,2916,2917,2920,2921,2924],{},"This cutting-edge algorithm actively monitors each question attempted by learners, leveraging Spaced Repetition principles to craft a ",[124,2918,2919],{},"customised daily quiz that addresses individual strengths and weaknesses,"," which in turn, ",[124,2922,2923],{},"boosts long-term knowledge retention"," of complex medical information.",[17,2926,2927,2928,2931],{},"This tailored learning approach empowers users to focus on questions aligned with their current learning stage, ",[124,2929,2930],{},"eliminating the uncertainty and time inefficiencies"," associated with deciding what to prioritise.",[12,2933,2935],{"id":2934},"creating-realistic-exam-experiences-a-custom-built-simulator-for-formal-mock-exams",[124,2936,2937],{},"Creating realistic exam experiences: A custom-built simulator for formal mock exams",[17,2939,2940,2941,2944],{},"Driven by the goal of ",[124,2942,2943],{},"closely mirroring the real-life exam conditions"," of the medical University Clinical Aptitude Test (UCAT) exam, Fraser’s sought to enhance their mock exams.",[17,2946,2947,2948,2951],{},"In collaboration with Frasers, we embarked on a collaborative journey, culminating in the development of a ",[124,2949,2950],{},"bespoke UCAT exam simulation tool"," by Synap. This meticulously crafted tool serves as a pixel-perfect recreation of the actual exam, providing students with an authentic testing environment.",[17,2953,2954,2955,2958,2959,2962],{},"The custom simulation tool plays a pivotal role in ",[124,2956,2957],{},"enhancing students' confidence"," for the formal exam, offering a true-to-life experience that ",[124,2960,2961],{},"closely replicates what they will encounter on the actual exam day",". This innovative solution ensures that students are well-prepared and familiar with the exam conditions, ultimately contributing to a more effective and comprehensive exam preparation process.",[12,2964,2966],{"id":2965},"streamlined-exam-marking-utilising-the-intuitive-marking-dashboard","Streamlined exam marking: Utilising the intuitive marking dashboard",[17,2968,2969],{},"With Fraser’s formal mock exams, these tests consist of a diverse range of question types, including multiple-choice (MCQs), extended-matching questions (EMQs), and written responses.",[17,2971,2972,2973,2976],{},"For MCQs and EMQs, Synap's ",[124,2974,2975],{},"automated marking"," functionality proves instrumental, alleviating tutors from the time-consuming task of manual marking.",[17,2978,2979,2980,2984,2985,2988,2989,2992,2993,2996],{},"Meanwhile, the written responses find their evaluation home in Synap's built-in ",[47,2981,145],{"href":2982,"rel":2983},"https://academy.synap.ac/doc/exams/mark-attempts",[96],". This comprehensive tool empowers tutors to effortlessly view the associated ",[124,2986,2987],{},"mark scheme",", facilitating a guided grading process. Using ",[124,2990,2991],{},"rubric marking",", tutors can accurately allocate marks and, if necessary, ",[124,2994,2995],{},"provide personalised feedback"," to the candidates.",[17,2998,2999],{},"This integrated solution ensures a unified and efficient approach to exam marking within a singular platform, optimising time and enhancing the overall assessment experience for both tutors and students.",[12,3001,3003],{"id":3002},"elevating-course-delivery-greater-structure-for-enhanced-learning","Elevating course delivery: Greater structure for enhanced learning",[17,3005,3006],{},"A main factor for Fraser’s drive to switch from Thinkific to Synap was the rigidity of their previous LMS for delivering courses. Their platform felt cluttered, so they wanted a more intuitive solution that would facilitate a cleaner and more structured arrangement of their teaching modules.",[17,3008,3009,3010,3017],{},"Enter Synap's ",[47,3011,3014],{"href":3012,"rel":3013},"https://academy.synap.ac/doc/collections/creating-collections",[96],[124,3015,3016],{},"Collection folders"," – a game-changer for Fraser’s. This feature enables them to systematically group theory items, including videos, documents, quizzes, and more, into a cohesive Collection for students to engage with. The added functionality of organising these Collections into folders has granted Fraser’s the flexibility to structure their content efficiently.",[17,3019,3020],{},"This capability has empowered Fraser’s to provide pre- and post-workshop materials seamlessly, in a decluttered landscape, which enhances the overall student learning experience, as Fergal highlights:",[34,3022,3023],{},[17,3024,3025],{},[358,3026,3027],{},"The platform structure (Library items placed into Collections) make multiple course variations very easy - saving significant amounts of time.",[17,3029,3030],{},[73,3031],{"alt":3032,"src":3033},"frasers-collections.png","/cms/frasers-collections.png",[12,3035,3037,3038],{"id":3036},"reporting-excellence-synchronising-synaps-data-with-custom-reporting-tools-via-apis","Reporting excellence: ",[124,3039,3040],{},"Synchronising Synap’s data with custom reporting tools via APIs",[17,3042,3043,3044,3047],{},"In addition to the variety of in-platform analytics tools available to tutors and students, Fraser’s has taken a step further by incorporating their own ",[124,3045,3046],{},"custom reporting tool"," external to Synap, which combines Synap data with data from other resources.",[17,3049,3050,3051,3055],{},"Fraser’s harnessed the power of ",[47,3052,3054],{"href":1017,"rel":3053},[96],"Synap’s APIs"," to facilitate this automatic transmission of data to their custom reporting tool. This integration ensures the constant updating of student performance data, providing tutors with real-time insights to deliver timely support.",[17,3057,3058],{},"By embracing this API-driven approach, Fraser’s not only enriches their reporting capabilities but also ensures a dynamic and synchronised flow of reporting data.",[17,3060,3061],{},[73,3062],{"alt":3063,"src":3064},"frasers-average-score.png","/cms/frasers-average-score.png",[12,3066,3068],{"id":3067},"optimising-operational-workflows-harnessing-the-power-of-integrations","Optimising operational workflows: Harnessing the power of integrations",[17,3070,3071],{},"Fraser’s has strategically employed a range of Synap’s integrations to automate tasks to enhance efficiency, as well as to offer seamless communication across their educational ecosystem.",[17,3073,3074,3075,3082],{},"Firstly, to optimise their operational workflows, they have used ",[47,3076,3079],{"href":3077,"rel":3078},"https://academy.synap.ac/doc/integrations/zapier/get-started",[96],[124,3080,3081],{},"Zapier"," to automate a variety of tasks. This includes automating essay marking, sending custom emails to tutors when new scores are available, as well as emailing students with weekly performance updates, offering valuable insights into their progress.",[17,3084,3085,3086,3093],{},"In a commitment to data synchronisation across various internal tools, Fraser’s has also used ",[47,3087,3090],{"href":3088,"rel":3089},"https://academy.synap.ac/doc/integrations/segment",[96],[124,3091,3092],{},"Segment",", a tool under the Twilio umbrella. This integration ensures seamless connectivity of Synap data with numerous internal tools. The ease of connection, with no coding needed, positions Segment as an ideal solution, facilitating a harmonised flow of data across their entire toolkit. Reflecting on this strategic integration, Fergal underscores its impact, stating:",[34,3095,3096],{},[17,3097,3098],{},[358,3099,3100],{},"Synap’s Pros: Extensive Integrations with Zapier and Segment. This streamlines administrative approach (e.g. automated enrolment) and gives us incredibly in-depth insights into platform usage.",[17,3102,3103,3104,3107],{},"To enhance communication and support mechanisms, Fraser’s integrates ",[124,3105,3106],{},"Intercom"," into their Synap platform. This integration allows them to promptly address student queries, providing real-time support and outreach. This personalised interaction fosters an environment of timely assistance, contributing to an enriched user experience.",[12,3109,3111],{"id":3110},"forward-momentum-four-years-of-growth","Forward momentum: Four years of growth",[17,3113,3114],{},"Since 2020, Fraser’s has embarked on a remarkable journey of continual expansion with Synap, extending their question banks, simulated mock exams, and courses to aspiring medical students.",[17,3116,3117],{},"As we venture into the future, Fraser’s and Synap are poised for a collaborative exploration into the realm of Artificial Intelligence (AI). The aim is to leverage the power of AI in automating the essay question marking process, a strategic initiative designed to substantially alleviate the workload for tutors.",[17,3119,3120],{},"Reflecting on the journey thus far, the sentiment echoed by Fraser’s team using Synap resounds with positivity, as Fergal shares his thoughts:",[34,3122,3123],{},[17,3124,3125],{},[358,3126,3127],{},"Easily the best Learning Platform I have worked with or interacted with.",{"title":263,"searchDepth":264,"depth":264,"links":3129},[3130,3131,3132,3133,3134,3135,3136,3137,3138,3139,3141,3142],{"id":2793,"depth":264,"text":2794},{"id":2803,"depth":264,"text":2804},{"id":2821,"depth":264,"text":2822},{"id":2841,"depth":264,"text":2842},{"id":2859,"depth":264,"text":2862},{"id":2901,"depth":264,"text":2904},{"id":2934,"depth":264,"text":2937},{"id":2965,"depth":264,"text":2966},{"id":3002,"depth":264,"text":3003},{"id":3036,"depth":264,"text":3140},"Reporting excellence: Synchronising Synap’s data with custom reporting tools via APIs",{"id":3067,"depth":264,"text":3068},{"id":3110,"depth":264,"text":3111},{"url":3144},"/cms/frasers-customer-story.jpg",{"url":3146,"altText":3147,"title":3147},"/cms/frasers-gamsat-logo.svg","Frasers Gamsat Logo",{},"/customers/frasers-medical-entrance-exams-online","2024-01-08T12:00:28.000Z",{"title":2788,"description":263},"Explore how Fraser's GAMSAT prepared medical students with custom exam simulators, question banks, mock exams, and courses.","Success for med students with custom exam simulator - Synap","frasers-medical-entrance-exams-online","customers/frasers-medical-entrance-exams-online","Explore how Fraser’s GAMSAT prepared students with questions banks, formal mock exams, and courses.",[3158,3159,612],"exam-preparation","courses","practice-and-mocks","FzljqZaXbYavqc84-wRJTjB5oiGFJUgDGPlo7m8u_GA",{"id":3163,"title":3164,"author":7,"body":3165,"description":263,"extension":281,"headerImage":3364,"industry":2039,"logo":3368,"meta":3371,"navigation":291,"path":3372,"publishedAt":3373,"readingTime":3374,"seo":3375,"seoDescription":3376,"seoTitle":3377,"slug":3378,"stem":3379,"subtitle":3380,"topics":3381,"useCase":304,"__hash__":3382},"customers/customers/medical-academy-uses-synap-to-deliver-remote-proctored-exams-during-covid-19.md","Moving from in-person to online certification exams in just 3 weeks",{"type":9,"value":3166,"toc":3355},[3167,3171,3174,3177,3181,3184,3191,3197,3201,3208,3214,3218,3221,3228,3235,3246,3253,3257,3260,3272,3279,3290,3294,3301,3308,3315,3322,3325,3329,3332,3339,3342,3347,3350],[12,3168,3170],{"id":3169},"about-the-american-academy-of-osteopathy","About the American Academy of Osteopathy",[17,3172,3173],{},"Providing quality medical education for its members, the American Academy of Osteopathy (AAO) is the leading US organisation in providing Neuromusculoskeletal Medicine & Osteopathic Manipulative Medicine (NMM-OMM).",[17,3175,3176],{},"We heard from Dr. Lauren Noto-Bell, AAO’s Residency Program Director, who shared her impactful journey with Synap to deliver high-stakes, proctored exams since 2020 to the present date.",[12,3178,3180],{"id":3179},"challenge-1-shifting-from-in-person-to-online-exams","Challenge #1: Shifting from in-person to online exams",[17,3182,3183],{},"The advent of COVID-19 introduced significant disruptions, compelling AAO to pivot from traditional face-to-face exam delivery methods. Faced with this new reality, the academy initiated a search for online exam delivery solutions.",[17,3185,3186,3187,3190],{},"AAO needed a swift implementation, to become operational and ",[124,3188,3189],{},"launch within a matter of weeks"," after selecting an exam platform.",[17,3192,3193,3194],{},"The search was initially overwhelming and stressful, exacerbated by the tight time constraints and this being the organisation’s ",[124,3195,3196],{},"first time delivering exams online.",[12,3198,3200],{"id":3199},"challenge-2-ensuring-exam-security","Challenge #2: Ensuring exam security",[17,3202,3203,3204,3207],{},"Given the critical importance of ",[124,3205,3206],{},"maintaining the integrity and security"," of their NMM/OMM Resident certification exam, it became imperative to identify an online exam platform equipped with a robust proctoring tool.",[17,3209,3210,3211,1216],{},"If proctoring measures could not be implemented, the necessity to cancel the exams for the entire 2020 year would have been inevitable. Therefore, the selected solution needed to guarantee the highest standards of exam security with proctoring, and ",[124,3212,3213],{},"ensure the validity of the certification process",[12,3215,3217],{"id":3216},"the-solution-a-secure-tailored-exam-platform-with-outstanding-support","The solution: A secure, tailored exam platform with outstanding support",[17,3219,3220],{},"Following an extensive evaluation of multiple exam platforms, AAO made the strategic choice of adopting Synap as their comprehensive exam and proctoring solution, tailored to meet their specific requirements.",[34,3222,3223],{},[17,3224,3225],{},[358,3226,3227],{},"We chose Synap because of the individualised service, attention to detail, reasonable pricing, and high level of professionalism.",[17,3229,3230,3231,3234],{},"The intuitive and user-friendly interface of Synap, described as “",[124,3232,3233],{},"easy-to-use","”, played a pivotal role in influencing AAO's decision to embrace the platform.",[17,3236,3237,3238,3241,3242,3245],{},"Moreover, the Synap team facilitated a ",[124,3239,3240],{},"seamless onboarding process"," for AAO, demonstrating ",[124,3243,3244],{},"continuous support"," through regular check-ins and prompt communication. This proactive approach proved instrumental in ensuring a smooth transition from in-person to online exams in a short amount of time.",[34,3247,3248],{},[17,3249,3250],{},[358,3251,3252],{},"The representative assigned to us was outstanding and very thorough. She tailored the experience to our needs and stayed in regular contact, to help mitigate any issues.",[12,3254,3256],{"id":3255},"saving-hours-of-time-with-online-automations","Saving hours of time with online automations",[17,3258,3259],{},"In the seamless transition from traditional in-person exams to the digital realm using Synap, AAO harnessed the power of various automated features, significantly alleviating the workload for administrators and markers.",[17,3261,3262,3263,3267,3268,3271],{},"Utilising Synap's ",[47,3264,3266],{"href":1056,"rel":3265},[96],"dynamic exam"," functionality, AAO could effortlessly create varied exams for every user by ",[124,3269,3270],{},"generating exams at random for a large pool of questions",". The exams maintained equity for all participants through equal weightings of questions, categorised based on various tags such as topics.",[17,3273,3274,3275,3278],{},"The incorporation of multiple-choice questions allowed for the ",[124,3276,3277],{},"automatic marking"," of exams, streamlining the grading process and saving valuable hours for markers.",[17,3280,3281,3282,3289],{},"Furthermore, the implementation of ",[47,3283,3286],{"href":3284,"rel":3285},"https://academy.synap.ac/doc/exams/create-and-manage-exams/3.-configure/settings",[96],[124,3287,3288],{},"timed exams"," ensured uniformity, providing every candidate with an equitable amount of time to complete the examination, thus reinforcing the principles of fairness and integrity in the assessment process.",[12,3291,3293],{"id":3292},"robust-proctoring-reducing-cheating-and-maintaining-exam-integrity","Robust proctoring: Reducing cheating and maintaining exam integrity",[17,3295,3296,3297,3300],{},"In upholding the integrity of their examination process, AAO implemented robust proctoring measures, incorporating ",[124,3298,3299],{},"continuous video and screen recording"," to effectively minimise the risk of cheating.",[17,3302,3303,3304,3307],{},"Prior to commencing the exam, candidates underwent an ",[124,3305,3306],{},"ID check",", ensuring the validation of each member's identity and further fortifying the exam's security.",[17,3309,3310,3311,3314],{},"The external proctoring team proved instrumental in ",[124,3312,3313],{},"saving valuable hours"," for AAO, as the team efficiently managed the proctoring process on their behalf, monitoring the candidates, and adding flags of suspicious behaviour.",[17,3316,3317,3318,3321],{},"To affirm the authenticity of the examination results, the AAO team ",[124,3319,3320],{},"reviewed the flags of suspicious behaviour",", making informed decisions to confirm or reject instances of cheating.",[17,3323,3324],{},"By leveraging Synap for proctoring their exams, AAO instilled confidence in the security of their assessment processes, fostering a sense of assurance that their examinations were conducted with the utmost scrutiny and fairness.",[12,3326,3328],{"id":3327},"the-results-4-years-of-continued-exams","The results: 4 years of continued exams",[17,3330,3331],{},"Within a swift three weeks, AAO successfully launched their first high-stakes certification exam online, showcasing a seamless execution of the proctoring approach that contributed to the overall success of the examinations.",[34,3333,3334],{},[17,3335,3336],{},[358,3337,3338],{},"Synap came to our rescue when we needed a platform for computer-based testing, with a short turnaround time.",[17,3340,3341],{},"Despite the initial apprehension that often accompanies examinees when transitioning to online exams, AAO witnessed high satisfaction levels among their member with positive feedback:",[34,3343,3344],{},[17,3345,3346],{},"I got great feedback from our examinees, who used the platform for educational testing.",[17,3348,3349],{},"Following the COVID-19 pandemic, AAO has continued embracing Synap for their online testing needs, opting to forego the return to in-person exams since 2020. The sustained adoption of Synap for their annual certification exams has earned high praise, as AAO affirms their satisfaction:",[34,3351,3352],{},[17,3353,3354],{},"We are very impressed with Synap and hope to continue working with them for our annual testing needs.",{"title":263,"searchDepth":264,"depth":264,"links":3356},[3357,3358,3359,3360,3361,3362,3363],{"id":3169,"depth":264,"text":3170},{"id":3179,"depth":264,"text":3180},{"id":3199,"depth":264,"text":3200},{"id":3216,"depth":264,"text":3217},{"id":3255,"depth":264,"text":3256},{"id":3292,"depth":264,"text":3293},{"id":3327,"depth":264,"text":3328},{"url":3365,"altText":3366,"title":3367},"/cms/aao-customer-story.png","Doctor pointing to vertebrae on skeletal model","AAO customer story image",{"url":3369,"altText":3370,"title":3370},"/cms/aao-logo.png","AAO Logo",{},"/customers/medical-academy-uses-synap-to-deliver-remote-proctored-exams-during-covid-19","2024-01-06T12:00:31.000Z","4 min read",{"title":3164,"description":263},"Discover how the American Academy of Osteopathy moved from in-person to secure online exams in 3 weeks with Synap during COVID-19.","Online certification exams in 3 weeks - Synap","medical-academy-uses-synap-to-deliver-remote-proctored-exams-during-covid-19","customers/medical-academy-uses-synap-to-deliver-remote-proctored-exams-during-covid-19","Explore how the American Academy of Osteopathy delivered secure, proctored exams online for the first time",[304,611,1320],"OqJzIw40dwaebsgluA6Bgp4HimLfuo-O0hwLcEMOqM0",{"id":3384,"title":3385,"author":7,"body":3386,"description":263,"extension":281,"headerImage":3573,"industry":286,"logo":3575,"meta":3578,"navigation":291,"path":3579,"publishedAt":3580,"readingTime":3374,"seo":3581,"seoDescription":3582,"seoTitle":3583,"slug":3584,"stem":3585,"subtitle":3586,"topics":3587,"useCase":3159,"__hash__":3590},"customers/customers/scaling-award-winning-training-for-early-years-teachers-with-purplebee.md","Growing from in-person training to online courses for the first time",{"type":9,"value":3387,"toc":3564},[3388,3392,3395,3398,3402,3417,3424,3428,3439,3446,3453,3460,3466,3469,3472,3475,3482,3488,3492,3503,3506,3512,3518,3525,3542,3549,3552,3558,3561],[12,3389,3391],{"id":3390},"about-purplebee","About PurpleBee",[17,3393,3394],{},"PurpleBee, originating as an early years nursery in Cambridge, UK, has blossomed into a distinguished chain of award-winning nurseries. Recognising the pivotal role of staff training and program offerings in their success, Linda, the CEO of PurpleBee, set her sights on expanding these effective methodologies.",[17,3396,3397],{},"In pursuit of scalability, Linda and Gemma, the e-Learning manager, strategically leveraged Synap for their courses. We had the opportunity to engage with Linda and Gemma to gain insights into how integrating Synap into their training framework facilitated the seamless transition to online scaling while maintaining the high standards set by face-to-face training.",[12,3399,3401],{"id":3400},"the-challenge-from-in-person-training-to-online-courses","The challenge: From in-person training to online courses",[17,3403,3404,3405,3408,3409,3412,3413,3416],{},"PurpleBee faced the challenge of venturing into the realm of online courses, each spanning a substantial duration of 2-6 months. Their specific requirements encompassed a Learning Management System (LMS) equipped with built-in ",[124,3406,3407],{},"authoring tools",", a ",[124,3410,3411],{},"comprehensive content library"," to host materials, and ",[124,3414,3415],{},"SCORM"," compatibility. These features were crucial for creating, uploading, and efficiently managing their course content.",[17,3418,3419,3420,3423],{},"As this would be their ",[124,3421,3422],{},"first venture"," into delivering online courses, PurpleBee were understandably overwhelmed with LMS options and considering how best to implement their training in an effective manner.",[12,3425,3427],{"id":3426},"the-solution-interactive-and-engaging-courses","The solution: Interactive and engaging courses",[17,3429,3430,3431,3434,3435,3438],{},"Once PurpleBee had created their ",[124,3432,3433],{},"SCORM courses",", they easily uploaded them into Synap. These courses employed various online teaching methods, including drag-and-drop fields, to make the learning process fun, interactive and engaging. The theory element was complemented by a comprehensive ",[124,3436,3437],{},"quiz at the end"," of each topic to gauge understanding.",[17,3440,3441,3442,3445],{},"A notable feature by Synap was the ability for candidates to ",[124,3443,3444],{},"upload documents"," directly to the e-learning course, facilitating the submission of evidence for their portfolios. This consolidated approach ensured that knowledge development and submission of work occurred within a unified platform, simplifying the learning journey for both candidates and coaches.",[17,3447,3448,3449,3452],{},"Recognising the extended duration of PurpleBee's courses, spanning 2-6 months, the focus was on fostering a supportive learning environment. PurpleBee designed ",[124,3450,3451],{},"courses with breakpoints",", enabling expert coaches to assess learner progress and schedule calls or meetings to discuss individual advancements, thereby enhancing the overall learning experience.",[34,3454,3455],{},[17,3456,3457],{},[358,3458,3459],{},"As a startup company, having Synap as our tech partners has been invaluable in helping us to create an online learning environment that is both innovative and agile. They continue to be incredibly supportive as we continue to develop and grow.",[12,3461,3463],{"id":3462},"empowering-personalised-earning-through-diagnostic-tools",[124,3464,3465],{},"Empowering personalised earning through diagnostic tools",[17,3467,3468],{},"Central to PurpleBee's distinctive training approach is the customisation of learning experiences for each individual. In face-to-face training, this is normally achieved by enquiring about individual preferences and objectives, followed by assigning tasks tailored to their responses. Transitioning this personalised approach to an online platform required the integration of a tool capable of posing targeted questions and categorising individuals based on their responses.",[17,3470,3471],{},"In collaboration with PurpleBee, we devised an innovative online survey seamlessly embedded within the course structure. This survey not only gauges user responses but also generates a comprehensive score reflecting their strengths and areas requiring improvement.",[17,3473,3474],{},"This personalised scoring system empowers learners to strategically plan their future learning endeavours based on a nuanced understanding of their individual strengths and weaknesses.",[34,3476,3477],{},[17,3478,3479],{},[358,3480,3481],{},"We feel confident we can go to the Synap team to present an idea or request a system feature and they are keen to explore the options with us.",[17,3483,3484],{},[73,3485],{"alt":3486,"src":3487},"pb-indicators-radar-chart.png","/cms/pb-indicators-radar-chart.png",[12,3489,3491],{"id":3490},"expanding-their-market-reach-by-scaling-with-an-e-commerce","Expanding their market reach by scaling with an e-Commerce",[17,3493,3494,3495,3502],{},"PurpleBee extends its reach by directly selling courses to individual learners and Early Years institutions through an integrated",[47,3496,3499],{"href":3497,"rel":3498},"https://academy.synap.ac/doc/integrations/zapier/example-workflows/#connecting-synap-to-your-online-store",[96],[124,3500,3501],{},"e-Commerce system",". A distinctive feature of PurpleBee's approach is the provision of free, taster courses, serving as entry points to more comprehensive, fully accredited, and certified courses.",[17,3504,3505],{},"Through the e-commerce platform, PurpleBee exercises full autonomy, tailoring course prices, images, and descriptions to align with their unique vision and strategy. This flexibility empowers PurpleBee to present and deliver their courses in a manner that best suits their objectives and resonates effectively with their target audience.",[17,3507,3508],{},[73,3509],{"alt":3510,"src":3511},"pb-integrated-ecommerce.png","/cms/pb-integrated-ecommerce.png",[12,3513,3515],{"id":3514},"creating-a-cohesive-brand-experience-with-white-labelling",[124,3516,3517],{},"Creating a cohesive brand experience with white-labelling",[17,3519,3520,3521,3524],{},"PurpleBee strategically utilised Synap's white-labelling features to establish a fully branded environment. By incorporating a ",[124,3522,3523],{},"custom domain",", they seamlessly integrated their Synap portal with their website. This streamlined the process for candidates navigating from the website, purchasing packages through their eCommerce system, and promptly accessing the PurpleBee branded portal.",[17,3526,3527,3528,3533,3534,3537,3538,3541],{},"Taking customisation a step further, PurpleBee removed all Synap ",[47,3529,3532],{"href":3530,"rel":3531},"https://academy.synap.ac/doc/portals/portal-settings/general-and-branding",[96],"branding",", replacing it with their distinctive ",[124,3535,3536],{},"logo, color schemes",", and phrasing. Furthermore, they integrated a ",[124,3539,3540],{},"custom email provider"," to ensure that all communication originated from their own email addresses. This attention to detail resulted in an instantly recognisable and fully branded experience for their users, creating a seamless journey from start to finish.",[34,3543,3544],{},[17,3545,3546],{},[358,3547,3548],{},"As we are a relatively new company who are at the beginning of a journey with interactive learning we feel confident Synap have, and will continue to, support us well along the way.",[17,3550,3551],{},"We collaborated with PurpleBee to develop an online survey that would be integrated into the online course and provide users with a score based on their responses. This score would identify their areas of strength and weakness, allowing them to strategise their future learning.",[12,3553,3555],{"id":3554},"conclusion-elevating-learning-with-purplebee-and-synap",[124,3556,3557],{},"Conclusion: Elevating Learning with PurpleBee and Synap",[17,3559,3560],{},"PurpleBee's commitment with Synap spanning more than five years, has helped streamline their transition to online courses and scale their business, by offeirng a branded, personalised and engaging learning environment.",[17,3562,3563],{},"In essence, PurpleBee's collaboration with Synap exemplifies a holistic, transformative approach to education, positioning them as pioneers in the dynamic realm of online learning for early years practitioners.",{"title":263,"searchDepth":264,"depth":264,"links":3565},[3566,3567,3568,3569,3570,3571,3572],{"id":3390,"depth":264,"text":3391},{"id":3400,"depth":264,"text":3401},{"id":3426,"depth":264,"text":3427},{"id":3462,"depth":264,"text":3465},{"id":3490,"depth":264,"text":3491},{"id":3514,"depth":264,"text":3517},{"id":3554,"depth":264,"text":3557},{"url":3574},"/cms/purplebee-background.jpeg",{"url":3576,"altText":3577,"title":3577},"/cms/purplebee-logo-1.png","PurpleBee Logo",{},"/customers/scaling-award-winning-training-for-early-years-teachers-with-purplebee","2024-01-06T12:00:20.000Z",{"title":3385,"description":263},"PurpleBee transitioned from in-person training to online courses with Synap, delivering SCORM courses and expanding reach via eCommerce.","Moving to online courses from in-person training - Synap","scaling-award-winning-training-for-early-years-teachers-with-purplebee","customers/scaling-award-winning-training-for-early-years-teachers-with-purplebee","How PurpleBee delivered interactive SCORM courses, and scaled their market reach via eCommerce",[3588,3589,3532],"training","personalised-learning","gAT3GH2ibioRfWOKvscbHFCg9pXNYf_r4IClEBma0iM",{"id":3592,"title":3593,"author":7,"body":3594,"description":263,"extension":281,"headerImage":3631,"industry":2039,"logo":3634,"meta":3637,"navigation":291,"path":3638,"publishedAt":3639,"readingTime":3640,"seo":3641,"seoDescription":3599,"seoTitle":3642,"slug":3643,"stem":3644,"subtitle":3599,"topics":3645,"useCase":3159,"__hash__":3646},"customers/customers/remote-medical-device-training-with-isansys.md","Remote medical device training for clinicians with Isansys",{"type":9,"value":3595,"toc":3626},[3596,3600,3603,3606,3610,3613,3616,3619,3623],[12,3597,3599],{"id":3598},"delivering-reliable-quality-medical-device-training-to-clinicians-all-over-the-world","Delivering reliable, quality medical device training to clinicians all over the world",[17,3601,3602],{},"Isansys is a world-leading digital healthcare company which has developed a scalable patient monitoring platform. Isansys wanted an online platform that would complement their high-quality face to face training and help them onboard new clinicians to their patient devices.",[17,3604,3605],{},"Our challenge was to help Isansys reinforce face-to-face training, with high quality and engaging online learning. We needed to do it in a way that would work in a hospital setting, for a busy workforce who don’t have a designated desk or a set time that they could complete the training.",[12,3607,3609],{"id":3608},"keeping-clinicians-engaged-with-microlearning","Keeping clinicians engaged with microlearning",[17,3611,3612],{},"With Synap, Isansys were able to break their training down into short digestible sessions that could be done on the go and easily picked back up after a break. Synap is incredibly easy to use and manage, so clinicians don’t have to waste time trying to locate their training materials. This means more time is spent engaging with the content.",[17,3614,3615],{},"We worked with Isansys to include small ‘micro assessments’ throughout their training. We ensured that users were engaging with content and understood each aspect of the device before they progressed.",[17,3617,3618],{},"Synap offered expert advice on best practices for developing engaging content and how to organise items logically to boost staff engagement with their training.",[12,3620,3622],{"id":3621},"gdpr-compliant","GDPR compliant",[17,3624,3625],{},"As the training platform would be used in hospitals, Synap’s system needed to be safe and secure so that it would meet the standards of hospital regulations.",{"title":263,"searchDepth":264,"depth":264,"links":3627},[3628,3629,3630],{"id":3598,"depth":264,"text":3599},{"id":3608,"depth":264,"text":3609},{"id":3621,"depth":264,"text":3622},{"url":3632,"altText":3633,"title":3633},"/cms/hush-naidoo-zco_5y29s8k-unsplash-1-1-2048x1365.jpg","Isansys background",{"url":3635,"altText":3636,"title":3636},"/cms/isansys-logo.svg","Isansys Logo",{},"/customers/remote-medical-device-training-with-isansys","2024-01-04T22:55:06.697Z","1 min read",{"title":3593,"description":263},"Remote medical device training with Isansys - Synap","remote-medical-device-training-with-isansys","customers/remote-medical-device-training-with-isansys",[3589,611,3588],"IwAtjQC3OnnCh1nnkV2ngnSvywCTLhb2PZqIDpfKchQ",{"id":3648,"title":3649,"author":7,"body":3650,"description":263,"extension":281,"headerImage":3935,"industry":286,"logo":3938,"meta":3941,"navigation":291,"path":3942,"publishedAt":3943,"readingTime":602,"seo":3944,"seoDescription":3945,"seoTitle":3946,"slug":3947,"stem":3948,"subtitle":3949,"topics":3950,"useCase":3160,"__hash__":3952},"customers/customers/how-study-hat-retains-customers-for-longer-with-engaging-online-learning.md","Scaling 11+ exam tutoring using automations and user personalisation",{"type":9,"value":3651,"toc":3922},[3652,3656,3659,3662,3665,3672,3675,3682,3689,3692,3698,3701,3708,3725,3731,3743,3754,3761,3772,3775,3781,3787,3796,3803,3806,3809,3815,3819,3822,3833,3836,3842,3845,3852,3861,3867,3880,3885,3888,3891,3895,3909,3913,3916,3919],[12,3653,3655],{"id":3654},"about-study-hat","About Study Hat",[17,3657,3658],{},"Study Hat, a popular UK-based education company, is is dedicated to globally supporting students in exam preparation, specialising in the 11+, SATS, GRE, and PSLE.",[17,3660,3661],{},"Offering a rich array of resources such as video tutorials, question banks, mock exams, and progress reports, Study Hat is committed to delivering engaging online learning experiences to prepare students for their final exams.",[17,3663,3664],{},"In our discussion with Hamzah, the visionary CEO of Study Hat, he shared how Synap transformed exam preparation, playing a significant role in the company's growth.",[12,3666,3668,3669],{"id":3667},"scaling-from-thinkific-to-synap-enhancing-the-learning-and-testing-experience","Scaling ",[124,3670,3671],{},"from Thinkific to Synap: Enhancing the learning and testing experience",[17,3673,3674],{},"Study Hat's transition from Thinkific LMS was prompted by the limitations of the former platform, which offered only basic functionalities, such as simple videos and rudimentary quizzes. Hamzah, noting the platform's lack of user-friendliness for students, described it as \"unresponsive on phones and tablets\" and plagued by \"quite a few bugs.\"",[17,3676,3677,3678,3681],{},"Recognising the need for a more robust and engaging platform, Study Hat ",[124,3679,3680],{},"outgrew Thinkific",", prompting Hamzah to explore alternatives. Synap emerged as the optimal choice, offering a suite of features that not only met but exceeded expectations.",[34,3683,3684],{},[17,3685,3686],{},[358,3687,3688],{},"With Synap, there were a bunch of different features that we could really utilise for our students. Timed quizzes were one of the main features for us and the layout looked really good as well.",[17,3690,3691],{},"Hamzah expressed the desire to provide students with a platform that \"ticked all the boxes and was more of a level up from where we were,\" thus positioning Study Hat to evolve and enhance its educational offerings.",[12,3693,3695],{"id":3694},"seamless-migration-effortless-transition-to-synap",[124,3696,3697],{},"Seamless migration: Effortless transition to Synap",[17,3699,3700],{},"The shift from one system to another can be a complex process, often involving the meticulous transfer of existing content. However, Hamzah discovered that the onboarding process with Synap was remarkably straightforward and described it as “an easy process”.",[34,3702,3703],{},[17,3704,3705],{},[358,3706,3707],{},"The interface is quite simple. I’m not technical but I was able to figure my way through the platform.",[17,3709,3710,3711,3714,3715,3718,3719,3724],{},"Study Hat successfully ",[124,3712,3713],{},"transitioned to Synap within a few weeks",", seamlessly transferring all their material from Thinkific LMS. The streamlined process included the ",[124,3716,3717],{},"bulk upload of 5,000 questions",", facilitated by a user-friendly ",[47,3720,3723],{"href":3721,"rel":3722},"https://academy.synap.ac/doc/quizzes/importing-and-exporting",[96],"CSV question importer template",". Synap's question importer efficiently managed the heavy-lifting, contributing to a swift and hassle-free migration for Study Hat.",[12,3726,3728],{"id":3727},"tailored-exam-preparation-for-diverse-learning-styles",[124,3729,3730],{},"Tailored exam preparation for diverse learning styles",[17,3732,3733,3734,3737,3738,3742],{},"Recognising the ",[124,3735,3736],{},"diversity in learning preferences",", Hamzah prioritised flexibility at Study Hat to cater to individual student needs. Leveraging Synap’s versatile ",[47,3739,3741],{"href":2877,"rel":3740},[96],"quiz configuration settings",", learners now have the autonomy to choose their preferred learning approach.",[17,3744,3745,3746,3749,3750,3753],{},"They can opt for \"",[124,3747,3748],{},"practice mode",",\" receiving answers and feedback after each question, or select \"",[124,3751,3752],{},"exam mode",",\" where results are revealed only upon completing all questions.",[34,3755,3756],{},[17,3757,3758],{},[358,3759,3760],{},"Having that option to be able to choose between practice and exam mode is really good, some students prefer having the answers revealed and some don't. It's giving students the flexibility to learn in their own way.",[17,3762,3763,3764,3767,3768,3771],{},"Furthermore, Synap's dashboard provides valuable ",[124,3765,3766],{},"post-quiz insights",", empowering students to refine their exam readiness. With the option for ",[124,3769,3770],{},"automatic timing"," in quizzes, students can gauge their pace, enhancing their time management skills and ensuring they effectively navigate real exams within stipulated timeframes.",[17,3773,3774],{},"This tailored approach ensures that Study Hat's learners can optimise their exam preparation based on their unique learning styles and requirements.",[17,3776,3777],{},[73,3778],{"alt":3779,"src":3780},"study-hat-insights.png","/cms/study-hat-insights.png",[12,3782,3784],{"id":3783},"engaging-students-with-personalised-learning",[124,3785,3786],{},"Engaging students with personalised learning",[17,3788,3789,3790,3795],{},"Whilst researching numerous learning platforms, one standout feature that drew Study Hat to Synap was its ",[47,3791,3793],{"href":2910,"rel":3792},[96],[124,3794,2912],{},". Synap's innovative algorithms automatically creates customised quizzes for learners, honing in on individual strengths and weaknesses derived from past quiz performances.",[34,3797,3798],{},[17,3799,3800],{},[358,3801,3802],{},"With the Spaced Learning feature, there is a daily quiz involved. So they're able to come back to it and complete a new quiz every single day. And it gets students using it on a daily basis as opposed to a weekly basis.",[17,3804,3805],{},"The feedback on Synap's Spaced Learning algorithms has been exceptionally positive, with students actively engaging on a daily basis to prepare for exams.",[17,3807,3808],{},"Students “really brush up on their skills and make a lot of progress very quickly”, by taking daily randomised quizzes, which challenges memorisation. This approach has proven highly effective in helping to maintain student’s engagement, refine their skills and make rapid progress.",[17,3810,3811],{},[73,3812],{"alt":3813,"src":3814},"study-hat-spaced-learning.png","/cms/study-hat-spaced-learning.png",[12,3816,3818],{"id":3817},"reducing-tutor-workload-automated-personalisation-for-enhanced-learning","Reducing tutor workload: Automated personalisation for enhanced learning",[17,3820,3821],{},"Despite a repository of 5,000 questions for student practice, the manual tailoring of learning experiences for each student proved challenging for tutors. As Hamzah highlighted, \"it’s impossible for us to say to a student - ‘hey, this is what you’re weaker or stronger on’\".",[17,3823,3824,3825,3828,3829,3832],{},"Synap eliminates this hurdle by ",[124,3826,3827],{},"automating the personalisation process",", adeptly identifying a student's strengths and areas for improvement, thus reducing the tailoring workload required by tutors for every student. This dynamic approach also ensures that Study Hat's ",[124,3830,3831],{},"content remains fresh",", eliminating the need to continuously create and upload new questions.",[17,3834,3835],{},"This personalised and engaging learning experience has not only garnered praise from students and parents but has also contributed significantly to Study Hat's impressive customer retention rates.",[12,3837,3839],{"id":3838},"streamlining-administrative-tasks-study-hats-success-with-synaps-zapier-integration",[124,3840,3841],{},"Streamlining administrative tasks: Study Hat's success with Synap's Zapier Integration",[17,3843,3844],{},"Manually organising users can be a time-consuming challenge, particularly for a 24/7 online business experiencing rapid growth, as Study Hat did before embracing Synap.",[17,3846,3847,3848,3851],{},"Recognising the need for efficiency, Hamzah conveyed his desire to the Synap team for a more streamlined administrative process, specifically in ",[124,3849,3850],{},"automating the checkout procedure"," for Study Hat's online resources.",[17,3853,3854,3855,3860],{},"Leveraging Synap’s ",[47,3856,3859],{"href":3857,"rel":3858},"https://academy.synap.ac/doc/integrations/zapier",[96],"Zapier Integration",", Study Hat implemented a tailored workflow that seamlessly enhanced the user experience from checkout to the learning platform.",[17,3862,3863],{},[73,3864],{"alt":3865,"src":3866},"study-hat-zapier-integration.png","/cms/study-hat-zapier-integration.png",[17,3868,3869,3870,1559,3873,3879],{},"With the increasing demand for 'on-demand learning,' especially since the COVID-19 pandemic, instant access to educational resources has become imperative. Synap’s Zapier integration seamlessly ",[124,3871,3872],{},"links the Study Hat portal to",[47,3874,3876],{"href":3497,"rel":3875},[96],[124,3877,3878],{},"WooCommerce",". Now, users simply purchase their desired product from Study Hat's WooCommerce, and the Zapier workflow automates the rest, ensuring prompt access to the purchased product.",[34,3881,3882],{},[17,3883,3884],{},"As soon as they purchase, literally, within seconds, they'll get that email with an invite to the platform and they can make their own account from there.",[17,3886,3887],{},"Despite Hamzah's self-description as \"non-technical,\" he found setting up the Zapier workflow remarkably straightforward. Since initiating their first \"Zap\", Study Hat has expanded its use of Zapier on Synap, proving instrumental in facilitating business growth.",[17,3889,3890],{},"Given Study Hat's diverse product offerings for a global audience, a customised \"Zap\" was established, linking UK purchases directly with the UK user group within their portal. This strategic setup ensures that customers receive immediate access to the appropriate course, contributing to a seamless and personalised user journey.",[120,3892,3894],{"id":3893},"this-is-how-study-hats-zap-works","This is how Study Hat’s zap works:",[1705,3896,3897,3900,3903,3906],{},[332,3898,3899],{},"User purchases product via WooCommerce",[332,3901,3902],{},"A zap automatically sends information to Synap about the user and product",[332,3904,3905],{},"User receives an instant email invite to set up their account",[332,3907,3908],{},"User creates an account and their new product is available immediately",[12,3910,3912],{"id":3911},"study-hat-and-synap-elevating-exam-preparation-through-efficiency-and-personalisation","Study Hat and Synap: Elevating exam preparation through efficiency and personalisation",[17,3914,3915],{},"As Study Hat continues to expand its global reach and offer a diverse range of exam preparation materials, the strategic implementation of Synap has propelled the company to new heights.",[17,3917,3918],{},"Hamzah's aspiration for a more streamlined and user-friendly educational journey has not only been met but surpassed through Synap's automated processes and an easily accessible personalised testing experience.",[17,3920,3921],{},"This approach has earned acclaim from both students and parents, cultivating daily engagement that plays a pivotal role in enhancing the effectiveness of exam preparation.",{"title":263,"searchDepth":264,"depth":264,"links":3923},[3924,3925,3927,3928,3929,3930,3931,3934],{"id":3654,"depth":264,"text":3655},{"id":3667,"depth":264,"text":3926},"Scaling from Thinkific to Synap: Enhancing the learning and testing experience",{"id":3694,"depth":264,"text":3697},{"id":3727,"depth":264,"text":3730},{"id":3783,"depth":264,"text":3786},{"id":3817,"depth":264,"text":3818},{"id":3838,"depth":264,"text":3841,"children":3932},[3933],{"id":3893,"depth":273,"text":3894},{"id":3911,"depth":264,"text":3912},{"url":3936,"altText":3937,"title":3937},"/cms/study_hat_background.jpg","Study Hat background",{"url":3939,"altText":3940,"title":3940},"/cms/study-hat-logo-1.png","Study Hat Logo",{},"/customers/how-study-hat-retains-customers-for-longer-with-engaging-online-learning","2024-01-04T22:48:35.746Z",{"title":3649,"description":263},"Study Hat scaled 11+ exam tutoring with Synap using automation and personalization, enhancing their exam prep offering from Thinkific.","Scaling 11+ tutoring with automation & personalisation - Synap","how-study-hat-retains-customers-for-longer-with-engaging-online-learning","customers/how-study-hat-retains-customers-for-longer-with-engaging-online-learning","Learn how Study Hat scaled from Thinkific to Synap to enhance their exam preparation offering.",[3158,3589,3951],"integrations","RWdszB7PJoWGyxsbAnMYBLjugw6ZaKwO4_n27nZCnD8",{"id":3954,"title":3955,"author":7,"body":3956,"description":263,"extension":281,"headerImage":4254,"industry":286,"logo":4258,"meta":4261,"navigation":291,"path":4262,"publishedAt":4263,"readingTime":1655,"seo":4264,"seoDescription":4265,"seoTitle":4266,"slug":4267,"stem":4268,"subtitle":4269,"topics":4270,"useCase":304,"__hash__":4272},"customers/customers/south-african-university-overcomes-online-exam-hurdle.md","85% first time exam completion rates despite country-wide internet outages",{"type":9,"value":3957,"toc":4245},[3958,3962,3965,3968,3971,3975,3982,3996,4003,4006,4013,4017,4024,4031,4042,4049,4060,4067,4070,4076,4082,4085,4092,4099,4110,4117,4121,4124,4131,4138,4149,4155,4161,4164,4167,4170,4173,4176,4183,4189,4193,4200,4207,4214,4231,4238],[12,3959,3961],{"id":3960},"about-the-university-of-the-free-state","About the University of the Free State",[17,3963,3964],{},"Founded as one of South Africa's pioneering institutions of higher education, the University of the Free State (UFS), has over 30,000 students, across three campuses.",[17,3966,3967],{},"Among the faculties is the esteemed Faculty of Law at UFS, which orchestrates an annual rite of academic passage for its students through a rigorous combination of high-stakes, multiple-choice and written examinations.",[17,3969,3970],{},"We engaged with Henda, the Program Director at UFS’s Faculty of Law, who shared her transformative journey of integrating Synap for their remote exam delivery since 2020. Henda delves into how she used Synap to enhance the security and efficiency of the exams, despite facing numerous hurdles with country-wide internet blackouts and the disruptive impact of COVID-19.",[12,3972,3974],{"id":3973},"the-challenge-navigating-covid-19-restrictions-and-low-internet-bandwidth","The challenge: Navigating COVID-19 restrictions and low internet bandwidth",[17,3976,3977,3978,3981],{},"The advent of the COVID-19 pandemic ",[124,3979,3980],{},"disrupted the tradition of face-to-face exams"," at UFS, prompting the need for a paradigm shift in examination methodologies.",[17,3983,3984,3985,3988,3989,1412,3992,3995],{},"Transitioning to online exams became an imperative, albeit a daunting one. The unique challenges faced by UFS were accentuated by South Africa's susceptibility to ",[124,3986,3987],{},"frequent internet outages"," due to 'load shedding'—a controlled measure designed to safeguard the electricity power system from a total blackout. This, compounded by ",[124,3990,3991],{},"poor network connections",[124,3993,3994],{},"slow internet speeds",", presented a formidable obstacle.",[17,3997,3998,3999,4002],{},"In the midst of these challenges, Henda grappled with the pressing question of whether the institution could ",[124,4000,4001],{},"seamlessly execute online exams with proctoring",". The concerns revolved around the reliability of low internet bandwidth environments and the potential impact on the exam's validity, user experience, and security.",[17,4004,4005],{},"In this context, Henda sought an exam platform that could navigate the intricacies of low internet bandwidth scenarios while preserving the integrity and effectiveness of the examination process.",[34,4007,4008],{},[17,4009,4010],{},[358,4011,4012],{},"During our examinations we had stage 4 loadshedding (this means that our national electricity provider cuts the electricity grids across the country for 3 hours at a time 4 times a day). The impact this had on a normal examination and the stress levels of our students were immense. But, this team got every single student through the exam with a professional attitude, support and kindness.",[12,4014,4016],{"id":4015},"the-solution-reducing-the-risk-of-cheating","The solution: Reducing the risk of cheating",[17,4018,4019,4020,4023],{},"To deliver the exams securely, Henda strategically harnessed a suite of ",[124,4021,4022],{},"anti-cheat methods"," within Synap, designed to minimise the ability for students to cheat.",[17,4025,4026,4027,4030],{},"A pivotal step involved the ",[124,4028,4029],{},"disabling of copying and pasting",", a tactical move aimed at reducing any attempts by students to share questions or resort to online searches. By restricting the pasting of pre-saved responses in written questions, Henda instilled a commitment to genuine, original work among the students.",[17,4032,4033,4034,4041],{},"The implementation of ",[124,4035,4036],{},[47,4037,4040],{"href":4038,"rel":4039},"https://academy.synap.ac/doc/quizzes/creating-a-quiz/sections/#sections",[96],"timed sections"," introduced an additional layer of security, strategically locking candidates out of each section once the allocated time had elapsed. This not only prevented the unauthorised viewing of previous questions but also acted as a deterrent against any potential leakage of information.",[34,4043,4044],{},[17,4045,4046],{},[358,4047,4048],{},"I was blown away by their professionalism, their ability to accommodate any and all (and even strange) request, and their willingness to assist and to provide an amazing professional service in very stressful conditions.",[17,4050,4051,4059],{},[124,4052,4053,4054],{},"Questions and multiple-choice options were ",[47,4055,4058],{"href":4056,"rel":4057},"https://academy.synap.ac/doc/exams/create-and-manage-exams/creating-an-exam/#settings",[96],"randomised"," within sections. This shuffling ensured that the order in which questions appeared varied, adding an element of unpredictability that further minimised collaborative efforts among students.",[17,4061,4062,4063,4066],{},"Furthermore, Henda embraced the strategy of allocating ",[124,4064,4065],{},"different variations of the exam"," to students. This deliberate diversification ensured that each student received a distinct version of the exam, creating a formidable barrier against collaboration and rendering any coordinated attempts to undermine the exam's integrity significantly challenging.",[17,4068,4069],{},"In this way, Synap's multi-faceted anti-cheat measures added several layers of security, instilling confidence in the validity and authenticity of the examination process.",[17,4071,4072],{},[73,4073],{"alt":4074,"src":4075},"ufs-group-variants.png","/cms/ufs-group-variants.png",[12,4077,4079],{"id":4078},"navigating-internet-hurdles-ensuring-a-seamless-exam-experience",[124,4080,4081],{},"Navigating internet hurdles: Ensuring a seamless exam experience",[17,4083,4084],{},"Henda, coupled with the Synap team, wanted the exam-taking experience to be as stress-free as possible for students who would lose connectivity.",[17,4086,4087,4088,4091],{},"Anticipating the possibility of internet disruptions, the Synap team collaborated closely with UFS to proactively address instances of load shedding. The approach included conducting ",[124,4089,4090],{},"initial mock tests",", not only to familiarise students with the platform but also to enable the Synap team to identify individuals most susceptible to potential internet failures.",[17,4093,4094,4095,4098],{},"A key feature that played a pivotal role in this endeavour was the ",[124,4096,4097],{},"auto-saving of answers"," functionality. This ensured that in the event of a student losing internet connectivity, their progress in the exam was automatically saved. Consequently, students could seamlessly resume the exam from where they left off once connectivity was restored, mitigating the impact of interruptions on their overall exam experience.",[17,4100,4101,4102,4105,4106,4109],{},"This approach underscored a commitment to ",[124,4103,4104],{},"inclusivity, adaptability, and resilience"," in the face of unpredictable internet dynamics, ensuring that the exam process remained ",[124,4107,4108],{},"robust and fair"," for all students.",[34,4111,4112],{},[17,4113,4114],{},[358,4115,4116],{},"I got glowing reviews from students. We all sing the praises of this programme and the kind people behind it.",[12,4118,4120],{"id":4119},"monitoring-student-activity-with-low-bandwidth-proctoring","Monitoring student activity with low-bandwidth proctoring",[17,4122,4123],{},"Given the limitations imposed by low-internet bandwidth capabilities and the recurrent challenges posed by internet blackouts from load shedding, traditional proctoring methods of continuous video recording were deemed impractical.",[17,4125,4126,4127,4130],{},"In response, Henda pivoted towards the implementation of Synap’s ",[124,4128,4129],{},"proctoring tool",", specifically crafted to operate in low-connectivity environments. This innovative approach significantly reduced the internet bandwidth required compared to continuous video recording.",[34,4132,4133],{},[17,4134,4135],{},[358,4136,4137],{},"It was incredibly easy to use. There are so many useful features, e.g. the recording of the examinations and the clear instructions, made this program ideal for our first online examinations.",[17,4139,4140,4141,4144,4145,4148],{},"The result was an enhanced experience for students, ",[124,4142,4143],{},"free from disruptions",", while empowering Henda to ",[124,4146,4147],{},"effectively monitor"," and oversee student activities throughout the examination process.",[17,4150,4151,4152,1216],{},"This adoption of a low-bandwidth proctoring solution not only tackled technical constraints in the internet landscape but also showcased a forward-thinking approach, leveraging technology to ensure ",[124,4153,4154],{},"exam integrity and security",[12,4156,4158],{"id":4157},"the-results-85-first-time-completion-rate",[124,4159,4160],{},"The results: 85% first time completion rate",[17,4162,4163],{},"With Synap, UFS were able to deliver 8 different exams, with multiple variations of each, to over 850 of their law students.",[17,4165,4166],{},"Harnessing the capabilities of Synap, UFS achieved a remarkable feat, successfully administering a total of 8 distinct exams, each offering multiple variations, to over 850 law students.",[17,4168,4169],{},"Henda was thrilled that 85% of students completed their exams on the first attempt, despite the vast majority experiencing connectivity issues.",[17,4171,4172],{},"The Synap team continued working with Henda to ensure the remaining 15% of students, who’s internet connection cut out for the remainder of their exam, were able to complete the rest of their questions at a a later, more opportune time.",[17,4174,4175],{},"These results demonstrate UFS and Synap’s commitment to providing an equitable and successful examination experience for all participants.",[34,4177,4178],{},[17,4179,4180],{},[358,4181,4182],{},"This company made the 2020 academic year, that brought unparalleled challenges in tertiary education, a success.",[17,4184,4185],{},[73,4186],{"alt":4187,"src":4188},"ufs-exam-report.png","/cms/ufs-exam-report.png",[12,4190,4192],{"id":4191},"three-years-on-elevated-exam-delivery-with-more-security","Three years on: Elevated exam delivery with more security",[17,4194,4195,4196,4199],{},"Even as the post-pandemic era witnessed the return to physical campuses and lecture halls, UFS has continued its partnership with Synap for the administration of high-stakes exams, marking an impressive milestone of successfully delivering ",[124,4197,4198],{},"8,000 exams in the year 2023"," alone.",[17,4201,4202,4203,4206],{},"Throughout the year, students at UFS have experienced a seamless exam process, relying on a system that has become ",[124,4204,4205],{},"familiar and reliable",". The sentiment echoed by Henda encapsulates the prevailing satisfaction:",[34,4208,4209],{},[17,4210,4211],{},[358,4212,4213],{},"If I hear of the examination experiences that so many of the other universities had I am so lucky that I found this company. I am never going back to writing a paper-based exam and I will not use another examination provider.",[17,4215,4216,4217,4222,4223,4226,4227,4230],{},"Synap's proctoring tool, now evolved into the sophisticated ",[124,4218,4219],{},[47,4220,571],{"href":1926,"rel":4221},[96],", has emerged as the quintessential solution for examinations conducted in low-bandwidth environments. Introducing features such as ",[124,4224,4225],{},"screen recording"," and a secure ",[124,4228,4229],{},"lockdown mode",", Synoptic further fortifies the examination process, significantly reducing the risk of cheating.",[17,4232,4233,4234,4237],{},"To empower Henda in her oversight role, the system ",[124,4235,4236],{},"automatically tracks breaches",", enabling her to allocate her time strategically by focusing on footage where breaches occur.",[17,4239,4240,4241,4244],{},"In a continuous effort to refine and optimise the monitoring process, the Synap team has introduced ",[124,4242,4243],{},"regular webcam and laptop screenshots",", presenting an efficient, low-bandwidth, and cost-effective alternative to continuous video monitoring. This feature is poised and ready for implementation in UFS's upcoming exams in 2024, underscoring a commitment to innovation and ongoing excellence in exam delivery.",{"title":263,"searchDepth":264,"depth":264,"links":4246},[4247,4248,4249,4250,4251,4252,4253],{"id":3960,"depth":264,"text":3961},{"id":3973,"depth":264,"text":3974},{"id":4015,"depth":264,"text":4016},{"id":4078,"depth":264,"text":4081},{"id":4119,"depth":264,"text":4120},{"id":4157,"depth":264,"text":4160},{"id":4191,"depth":264,"text":4192},{"url":4255,"altText":4256,"title":4257},"/cms/scales_of_justice_law.png","Gavel resting on its block in a law library","Law image",{"url":4259,"altText":4260,"title":4260},"/cms/ufs-logo.svg","UFS  Logo",{},"/customers/south-african-university-overcomes-online-exam-hurdle","2024-01-04T22:39:21.309Z",{"title":3955,"description":263},"Synap enabled 85% first-time exam completion despite internet outages. Discover how we delivered secure exams during COVID-19.","85% exam completion despite internet outages - Synap","south-african-university-overcomes-online-exam-hurdle","customers/south-african-university-overcomes-online-exam-hurdle","Discover how the University of the Free State navigated COVID-19 and internet issues to deliver secure, proctored exams.",[4271,303,304],"higher-education","HWbk39q7Q-x7kTcy6dcMi2enCoeJt7RASsomwmkk_WA",{"id":4274,"title":4275,"author":7,"body":4276,"description":263,"extension":281,"headerImage":4650,"industry":286,"logo":4652,"meta":4655,"navigation":291,"path":4656,"publishedAt":4657,"readingTime":1312,"seo":4658,"seoDescription":4659,"seoTitle":4275,"slug":4660,"stem":4661,"subtitle":4659,"topics":4662,"useCase":3160,"__hash__":4663},"customers/customers/university-of-law.md","A custom algorithm achieving 98% accuracy in predicting exam outcomes",{"type":9,"value":4277,"toc":4631},[4278,4282,4289,4292,4296,4299,4319,4322,4329,4333,4343,4350,4357,4364,4368,4371,4378,4382,4385,4391,4409,4423,4427,4440,4443,4447,4450,4456,4459,4474,4478,4485,4492,4499,4505,4512,4524,4530,4534,4540,4547,4554,4561,4565,4569,4576,4583,4587,4599,4606,4612,4618,4621,4628],[12,4279,4281],{"id":4280},"about-the-university-of-law","About the University of Law",[17,4283,4284,4285,4288],{},"The University of Law (ULaw), founded in 1876, is one of the leading providers of legal education. With an extensive global presence, ULaw operates across ",[124,4286,4287],{},"20 locations worldwide",", serving thousands of students annually.",[17,4290,4291],{},"In response to significant changes in the examination format for assessing law students, ULaw actively sought an innovative online assessment platform for a strategic partnership. This case study explores how ULaw has successfully adapted to the evolving assessment landscape by leveraging a customised online testing solution, developed in collaboration with Synap.",[12,4293,4295],{"id":4294},"the-challenge-adapting-to-new-standardised-testing-requirements","The challenge: Adapting to new standardised testing requirements",[17,4297,4298],{},"In the field of law, a significant change is underway as the Solicitors Qualifying Examinations (SQE) replaces the longstanding Legal Practice Course (LPC), completely reshaping the traditional route to qualification. This posed a formidable challenge for all law universities, including ULaw, which required:",[329,4300,4301,4307,4313],{},[332,4302,4303,4306],{},[124,4304,4305],{},"Quick adaptation to the curriculum"," to integrate the new educational and assessment landscape.",[332,4308,4309,4312],{},[124,4310,4311],{},"Supporting students to pass their exams first time",", given the high fees of legal education and frequent sponsorship by law firms.",[332,4314,4315,4318],{},[124,4316,4317],{},"Reaching a broader student demographic",", as the new SQE format removes the requirement to attend university to qualify as a solicitor, opening doors to global access.",[17,4320,4321],{},"Recognising these challenges, ULaw sought an online assessment partner to maximise student assessment success.",[34,4323,4324],{},[17,4325,4326],{},[358,4327,4328],{},"The University is delighted to announce Synap as our exclusive partner in providing the online learning platform for the SQE 1 assessment and our new BPC programme.",[12,4330,4332],{"id":4331},"the-implementation-partnering-with-synap","The implementation: Partnering with Synap",[17,4334,4335,4336,4339,4340,1216],{},"ULaw wasn’t simply seeking an online tool; they were looking for a true partner ",[124,4337,4338],{},"-"," one with the expertise to deliver online assessments securely and effectively, with the flexibility to ",[124,4341,4342],{},"customise the platform to meet their unique requirements",[17,4344,4345,4346,4349],{},"The partnership between ULaw and Synap began with a ",[124,4347,4348],{},"pilot programme"," in 2021, involving a small cohort of students. This initial phase allowed both teams to test the platform in a real-world setting and gather valuable feedback from students and staff alike.",[17,4351,4352,4353,4356],{},"To ensure the platform met ULaw’s specific requirements, the Synap team established ",[124,4354,4355],{},"regular meetings"," with ULaw’s staff - a practice that continues to this day. This ongoing collaboration allows the Synap team to gather valuable feedback, understand the rationale behind ULaw’s requests, and strategise the most effective approaches for feature design and implementation. This close partnership ensures that ULaw’s goals are consistently met within the desired timelines.",[34,4358,4359],{},[17,4360,4361],{},[358,4362,4363],{},"Innovation for the improvement of learning is central to ULaw’s ethos and our students expect the best and latest tools, such as Synap, to enable them to achieve their goals.",[12,4365,4367],{"id":4366},"delivering-a-range-of-assessments-types-for-students","Delivering a range of assessments types for students",[17,4369,4370],{},"From day one and throughout the student journey, ULaw’s partnership with Synap has enabled the seamless delivery of a variety of assessment types. This holistic approach not only supports students in building their knowledge progressively, but also equips tutors with advanced tools to provide high-quality feedback, ensuring students are thoroughly prepared for their final exams.",[34,4372,4373],{},[17,4374,4375],{},[358,4376,4377],{},"We approached Synap to help deliver a new suite of online assessments - encompassing everything from daily ‘quizzes’, to formative and summative assessments, under one cohesive system.",[120,4379,4381],{"id":4380},"_1-pre-enrolment-exam","1. Pre-enrolment exam",[17,4383,4384],{},"Before beginning their studies, students are required to take the Academic Legal Knowledge Quiz (ALKQ) to assess their baseline legal knowledge. This pre-enrolment exam provides tutors with valuable insights into each student's starting point, enabling them to tailor their teaching strategies accordingly.",[120,4386,4388],{"id":4387},"_2-weekly-practice-tests",[124,4389,4390],{},"2. Weekly practice tests",[17,4392,4393,4394,4401,4402,4405,4406,4408],{},"Throughout the academic year, students complete a rigorous series of ",[124,4395,4396,4397],{},"42 weekly ",[47,4398,4400],{"href":4399},"/use-case/practice-tests/","practice tests"," using Synap's ",[47,4403,2873],{"href":3012,"rel":4404},[96]," feature. These tests consist of ",[47,4407,1052],{"href":1051}," and are designed to progressively prepare students for their final SQE exams.",[17,4410,91,4411,4413,4414,4418,4419,4422],{},[124,4412,1988],{}," feature significantly reduces the ",[47,4415,4417],{"href":4416},"/blog/10-ways-to-reduce-exam-workload/","administrative burden on tutors",", saving hours of time each week, while the ",[124,4420,4421],{},"immediate feedback"," provided to students delves into the theory behind each question. This approach not only helps students to correct misunderstandings but also encourages deeper learning.",[120,4424,4426],{"id":4425},"_3-formal-mock-exams","3. Formal mock exams",[17,4428,4429,4430,4435,4436,4439],{},"To further support students’ preparation, ULaw schedules two formal mock exam periods during the academic year. These exams, delivered via Synap’s ",[47,4431,4434],{"href":4432,"rel":4433},"https://academy.synap.ac/doc/exams/exams-vs-quizzes",[96],"Exams"," feature, are designed to ",[124,4437,4438],{},"simulate the real exam environment",", with timed conditions and three exams administered over two days.",[17,4441,4442],{},"These realistic conditions help students build confidence and fine-tune their exam strategies. After the mock exams, tutors provide live feedback sessions, offering personalised insights into each student’s strengths and areas for improvement, ensuring they are well-prepared for their formal assessments.",[12,4444,4446],{"id":4445},"custom-features-for-predicting-and-elevating-exam-success","Custom features for predicting and elevating exam success",[17,4448,4449],{},"Synap has worked in close collaboration with the ULaw team to develop a range of custom features and reports, tailored to the unique needs of ULaw’s students and staff. These bespoke innovations have transformed how ULaw administers assessments, significantly enhancing student engagement and success in their exams.",[120,4451,4453],{"id":4452},"heat-maps-to-track-student-engagement-and-performance",[124,4454,4455],{},"Heat maps to track student engagement and performance",[17,4457,4458],{},"The Synap team developed a custom heat map report to monitor and analyse student engagement and performance across the 42 weekly practice tests. This innovative feature simplifies extensive data into a clear, colour-coordinated format, making it easy for tutors to interpret.",[17,4460,4461,4462,4465,4466,4469,4470,4473],{},"The visual representation empowers tutors to ",[124,4463,4464],{},"quickly identify students"," who are either not actively engaging or consistently underperforming, without having to sift through complex reports. This ",[124,4467,4468],{},"real-time insight"," is a game-changer for ",[124,4471,4472],{},"proactive support",", as tutors can help struggling students improve their performance earlier on.",[120,4475,4477],{"id":4476},"predictive-exam-algorithm-achieving-98-accuracy","Predictive exam algorithm achieving 98% accuracy",[17,4479,4480,4481,4484],{},"Synap’s data scientist worked closely with ULaw’s Course Co-ordinator and Head of Learning Technology and Analytics to develop a powerful predictive algorithm system. By leveraging student engagement metrics and historical data, the algorithm ",[124,4482,4483],{},"classifies students into five categories",", ranging from 'very unlikely' to 'highly likely' to pass the SQE exam.",[17,4486,4487,4488,4491],{},"With an impressive ",[124,4489,4490],{},"98% accuracy in predicting student exam success",", Synap’s predictive algorithm has transformed the way tutors approach student performance. Instead of manually analysing extensive datasets, tutors now have access to a clear and actionable snapshot of each student’s likelihood of success.",[17,4493,4494,4495,4498],{},"This streamlined approach has been invaluable for ",[124,4496,4497],{},"enabling targeted tutor interventions",", particularly for students identified as ‘very unlikely’, ‘unlikely’ or ‘borderline’ to pass. By providing timely and personalised academic support, tutors can proactively address challenges, enhancing student outcomes and fostering success.",[120,4500,4502],{"id":4501},"progress-tracking-combining-student-data-from-different-systems",[124,4503,4504],{},"Progress tracking: Combining student data from different systems",[17,4506,4507,4508,4511],{},"Recognising that students were unable to track their course completion progress in Blackboard, ULaw asked Synap to develop a custom reporting solution that ",[124,4509,4510],{},"integrates data from two separate platforms"," into a unified progress-tracking tool on Synap.",[17,4513,4514,4515,4520,4521,1216],{},"This innovating reported tool, integrated into Synap’s ",[47,4516,4519],{"href":4517,"rel":4518},"https://academy.synap.ac/doc/analytics/student-insights/#student-insights",[96],"Student Insights"," page, evaluates both the breadth and depth of student engagement with SQE course materials on Blackboard while simultaneously tracking their assessment activity on Synap. Students benefit from a visual representation of their progress, highlighting the extent of completed content and providing a ",[124,4522,4523],{},"holistic view of their advancement throughout the course",[17,4525,4526],{},[73,4527],{"alt":4528,"src":4529},"ulaw-sqe-progress.png","/cms/ulaw-sqe-progress.png",[120,4531,4533],{"id":4532},"custom-pdf-reports-a-transformative-tool-for-tutors-and-external-partners","Custom PDF reports: A transformative tool for tutors and external partners",[17,4535,4536,4537,1216],{},"The custom PDF tutor report developed by Synap is an integral part of ULaw's assessment strategy, providing in-depth insights into student performance, engagement, and progression within specific tests. By analysing data such as how many students answered each question correctly or incorrectly, these reports offer a granular understanding of the cohort's ",[124,4538,4539],{},"mastery of test material",[17,4541,4542,4543,4546],{},"One of the standout features of these reports is their ",[124,4544,4545],{},"advanced filtering capability",". Tutors can easily filter data from an entire cohort to a specific campus or class, or even down to an individual student. They can also compare individual or group performance against the entire cohort, offering valuable benchmarking insights.",[17,4548,4549,4550,4553],{},"The positive impact of these reports is reflected in their widespread adoption by tutors and law firms alike. Tutors use the reports in ",[124,4551,4552],{},"one-to-one student meetings",", enabling targeted discussions about areas of struggle and the creation of personalised action plans to support student success.",[17,4555,4556,4557,4560],{},"For external partners, such as law firms that sponsor students, the reports offer transparent tracking of student progress, providing clear insights into performance and areas needing support, ensuring a ",[124,4558,4559],{},"strong return on their investment"," in legal education.",[17,4562,4563],{},[73,4564],{"alt":4528,"src":4529},[120,4566,4568],{"id":4567},"custom-weekly-email-reminders-to-encourage-engagement","Custom weekly email reminders to encourage engagement",[17,4570,4571,4572,4575],{},"To help students stay on track with the 42 weekly practice tests, Synap introduced an automation that monitors test completion. If a student has not completed their assessment, the system triggers an ",[124,4573,4574],{},"automatic reminder email"," with a direct link to the test, encouraging them to complete it before the deadline.",[17,4577,4578,4579,4582],{},"This proactive approach ensures that students remain engaged and actively participate in their weekly assessments. By providing timely and targeted reminders, Synap helps ",[124,4580,4581],{},"reduce missed deadlines"," and fosters consistent interaction, even for students who might occasionally overlook their assessment schedules.",[120,4584,4586],{"id":4585},"single-sign-on-for-seamless-access","Single-Sign On for seamless access",[17,4588,4589,4590,4594,4595,4598],{},"Synap supports ",[47,4591,4593],{"href":4592},"/product/","Single Sign-On"," (SSO), allowing ULaw students to ",[124,4596,4597],{},"use their existing login credentials"," to access the Synap platform. This eliminates the need for students to create additional accounts or remember extra passwords, significantly reducing support requests and simplifying the user experience.",[17,4600,4601,4602,4605],{},"With just a single click, students can authenticate their accounts and automatically log in to Synap. By using the same credentials they use for systems such as Blackboard, the SSO feature provides a ",[124,4603,4604],{},"straightforward and streamlined login process",", enabling students to focus on their exam preparation without unnecessary barriers.",[17,4607,4608],{},[73,4609],{"alt":4610,"src":4611},"ulaw-login-page.png","/cms/ulaw-login-page.png",[12,4613,4615],{"id":4614},"the-future-seamless-integration-for-enhanced-user-enrolment",[124,4616,4617],{},"The future: Seamless integration for enhanced user enrolment",[17,4619,4620],{},"Feedback from both students and tutors has been overwhelmingly positive, with ULaw highlighting how integral Synap has become to the student daily learning experience:",[34,4622,4623],{},[17,4624,4625],{},[358,4626,4627],{},"Our students find that Synap is a central part of their journey with us and most use it on a daily basis.",[17,4629,4630],{},"Building on the success of Synap's automation features and advanced reporting tools, ULaw is now looking to implement a direct integration between its student management system and Synap. This initiative aims to enhance administrative efficiency by streamlining the student enrolment process. This planned integration reflects ULaw’s ongoing commitment to innovation and providing a top-tier assessment experience for students.",{"title":263,"searchDepth":264,"depth":264,"links":4632},[4633,4634,4635,4636,4641,4649],{"id":4280,"depth":264,"text":4281},{"id":4294,"depth":264,"text":4295},{"id":4331,"depth":264,"text":4332},{"id":4366,"depth":264,"text":4367,"children":4637},[4638,4639,4640],{"id":4380,"depth":273,"text":4381},{"id":4387,"depth":273,"text":4390},{"id":4425,"depth":273,"text":4426},{"id":4445,"depth":264,"text":4446,"children":4642},[4643,4644,4645,4646,4647,4648],{"id":4452,"depth":273,"text":4455},{"id":4476,"depth":273,"text":4477},{"id":4501,"depth":273,"text":4504},{"id":4532,"depth":273,"text":4533},{"id":4567,"depth":273,"text":4568},{"id":4585,"depth":273,"text":4586},{"id":4614,"depth":264,"text":4617},{"url":4651},"/cms/synap-ulaw-customer-story.png",{"url":4653,"altText":4654,"title":4654},"/cms/ulaw-logo.svg","The University of Law Logo",{},"/customers/university-of-law","2024-01-04T22:25:24.445Z",{"title":4275,"description":263},"Learn how the University of Law partnered with Synap for custom features and reports, helping thousands of students to excel in their exams.","university-of-law","customers/university-of-law",[4271,304,781],"LFUVShtX2xa9OXcR7aYO-fQWxyYZUqgMjDI3FoOmfpg",{"id":4665,"title":4666,"author":7,"body":4667,"description":263,"extension":281,"headerImage":4984,"industry":286,"logo":4986,"meta":4989,"navigation":291,"path":4990,"publishedAt":4991,"readingTime":1655,"seo":4992,"seoDescription":4993,"seoTitle":4994,"slug":4995,"stem":4996,"subtitle":4997,"topics":4998,"useCase":3160,"__hash__":4999},"customers/customers/medical-student-exams-with-oxford-university-press-and-the-mdu.md","A 30% improvement in exam scores for medical students and doctors",{"type":9,"value":4668,"toc":4972},[4669,4673,4676,4679,4682,4686,4693,4704,4711,4715,4722,4729,4736,4739,4745,4751,4759,4770,4777,4788,4791,4797,4805,4811,4818,4825,4831,4834,4848,4851,4858,4862,4869,4876,4879,4886,4892,4896,4913,4920,4927,4934,4940,4951,4954,4960,4966,4969],[12,4670,4672],{"id":4671},"the-medical-defence-union","The Medical Defence Union",[17,4674,4675],{},"The Medical Defence Union (MDU), renowned as the UK’s leading medical defence organisation, provides indemnification to doctors for incidents arising from their clinical care of patients.",[17,4677,4678],{},"Seeking to elevate their offering for medical students and junior doctors, the MDU envisioned an a modern and innovative online assessment platform. The platform aimed to be a valuable resource for both new and existing members, empowering them to effectively prepare for their formal examinations.",[17,4680,4681],{},"The MDU's dedication to the progression of medical education and the success of its members is showcased by the continued use and membership growth with Synap since 2018.",[12,4683,4685],{"id":4684},"the-challenge-meeting-the-demands-of-intensive-medical-education-with-limited-time","The challenge: Meeting the demands of intensive medical education with limited time",[17,4687,4688,4689,4692],{},"Addressing the dynamic demands of medical education, the MDU sought to enhance their member offerings with a solution that not only resonated with their audience but also proved valuable in the intense journey of student and doctor life. Navigating the ",[124,4690,4691],{},"complexities of medical knowledge",", essential for safeguarding patient health, requires a deep and comprehensive understanding.",[17,4694,4695,4696,4699,4700,4703],{},"In the face of ",[124,4697,4698],{},"time constraints",", medical students and practitioners often find themselves in the midst of ",[124,4701,4702],{},"cramming sessions"," and seizing every available moment for study. Many have become familiar with the image of lugging hefty textbooks to hospital wards for impromptu study breaks, lingering in university libraries until the late hours, or hunched over a desk in their bedroom!",[17,4705,4706,4707,4710],{},"The conventional method of ",[124,4708,4709],{},"learning from textbooks"," tends to be disengaging, fostering memorisation rather than the cultivation of in-depth understanding into the subject matter.",[12,4712,4714],{"id":4713},"the-solution-an-assessment-platform-designed-by-doctors","The solution: An assessment platform designed by doctors",[17,4716,4717,4718,4721],{},"Synap was ",[124,4719,4720],{},"founded by two doctors",", James (CEO) and Omair (CTO), during their time in medical school, and emerged from the shared challenges faced by medical students and doctors during their academic journey. Synap was developed as a solution to make learning and exam preparation more interactive, engaging and impactful, and scaled quickly, with 1 in 4 UK medical students using Synap to prepare for their exams.",[17,4723,4724,4725,4728],{},"Synap has established a longstanding partnership with ",[124,4726,4727],{},"Oxford University Press"," (OUP), globally recognised as a leading authority in medical publishing. Synap provides digitised versions of OUP’s widely acclaimed clinical assessment handbooks, held in high regard throughout the international medical community.",[34,4730,4731],{},[17,4732,4733],{},[358,4734,4735],{},"Oxford University Press is delighted to be partnering with Synap to provide an exciting new platform to showcase our products. Our self-assessment content is already the cornerstone of a young medic’s revision, and our new collaboration will allow broader access to these high-quality resources through Synap’s innovative online study platform. - Sean, Medical Publishing Director, Oxford University Press",[17,4737,4738],{},"Recognising Synap's expertise in medical education and its collaboration with OUP, the MDU chose Synap as their innovative assessment platform. This decision aligns with the MDU's commitment to integrating cutting-edge tools with rich, expert content, ensuring a comprehensive and effective approach to medical education and examination preparation.",[17,4740,4741],{},[73,4742],{"alt":4743,"src":4744},"mdu-oup-books.png","/cms/mdu-oup-books.png",[12,4746,4748],{"id":4747},"elevating-engagement-with-dynamic-question-banks",[124,4749,4750],{},"Elevating engagement with dynamic question banks",[17,4752,4753,4754,4758],{},"The MDU enriched its member offerings by providing access to OUP's clinical assessment handbooks through comprehensive question banks. Leveraging Synap's innovative ",[47,4755,4757],{"href":2877,"rel":4756},[96],"exam preparation tools",", both students and doctors gained the flexibility to tailor their practice experience.",[17,4760,4761,4762,4765,4766,4769],{},"In \"",[124,4763,4764],{},"Practice mode","\", users not only attempted questions but also ",[124,4767,4768],{},"received immediate feedback",". This real-time feedback was intricately linked to each question, facilitating an instant understanding enhancement and addressing any misconceptions.",[34,4771,4772],{},[17,4773,4774],{},[358,4775,4776],{},"I have found Synap incredibly useful as I find it a very intuitive platform to use for testing my medical knowledge. Further to this I find that the information provided as feedback when completing the questions is very easy to understand and manageable. The fact that it explains each of the answers separately is incredibly useful as well. - Adam, medical student",[17,4778,4779,4780,4783,4784,4787],{},"For a more realistic examination simulation, participants could switch to \"",[124,4781,4782],{},"Exam mode","\", receiving results at the end of the session. Alternatively, the \"",[124,4785,4786],{},"Timed Exam mode","\" closely mirrored the pressures of a live, timed exam, preparing users for the conditions they would encounter on the actual exam day.",[17,4789,4790],{},"The utilisation of these diverse exam modes not only enhanced participants' understanding but also cultivated effective exam habits, contributing to a more robust and comprehensive learning experience.",[12,4792,4794],{"id":4793},"in-depth-performance-insights-with-robust-reporting",[124,4795,4796],{},"In-depth performance insights with robust reporting",[17,4798,4799,4800,4804],{},"MDU members benefitted from a wealth of data and analytics through Synap's powerful ",[47,4801,4803],{"href":1965,"rel":4802},[96],"reporting tools",". Upon exam completion, learners received immediate, detailed feedback on their performance.",[17,4806,91,4807,4810],{},[124,4808,4809],{},"tag breakdown bar chart"," feature emerged as a valuable tool, allowing participants to pinpoint strengths and weaknesses across diverse categories, including subjects (e.g. Cardiology), topics (e.g. Cardiovascular disease), sub-topics (e.g. Arrhythmias), and question difficulty levels.",[17,4812,4813,4814,4817],{},"For a holistic view of their progress, users could turn to the ",[124,4815,4816],{},"progress line graph",", providing insights into the consistency of their performance across various tag categories. This comprehensive reporting not only enhanced self-awareness but also empowered members to refine their study strategies for optimal exam preparedness.",[34,4819,4820],{},[17,4821,4822],{},[358,4823,4824],{},"I've been having such a hard time preparing adequately for any exam as a medical student and Synap has been such a great help. The quizzes are spot on and allow me to realize what I need to focus on more and what I already know. - Nikita, medical student",[12,4826,4828],{"id":4827},"tailored-learning-with-self-selection-of-question-tags-from-questions-banks",[124,4829,4830],{},"Tailored learning with self-selection of question tags from questions banks",[17,4832,4833],{},"Upon reviewing their exam results and gaining insights into their strengths and areas for improvement, members were empowered to proactively enhance their knowledge.",[17,4835,4836,4837,4843,4844,4847],{},"Leveraging Synap's versatile filtering system, learners could ",[124,4838,4839],{},[47,4840,4842],{"href":2877,"rel":4841},[96],"create personalised quizzes"," drawn from the extensive question banks. This intuitive system allowed users to ",[124,4845,4846],{},"handpick specific question tags",", including subject, topic, sub-topic, difficulty, and skill, shaping a targeted quiz that precisely aligned with their focus areas.",[17,4849,4850],{},"This tailored approach not only optimised learning efficiency but also provided a strategic and customised path for continuous improvement.",[34,4852,4853],{},[17,4854,4855],{},[358,4856,4857],{},"I can take pre-made tests and make my own for very specific topic areas which is very useful in consolidating my knowledge. Overall, I would definitely recommend to anyone thinking about joining. - Eden, medical student",[12,4859,4861],{"id":4860},"optimising-question-practice-with-spaced-learning-algorithms","Optimising question practice with Spaced Learning algorithms",[17,4863,4864,4865,4868],{},"To enhance the learning experience for MDU members, they were able to activate Synap’s intelligent ",[47,4866,2912],{"href":2910,"rel":4867},[96],", designed for personalised question practice.",[17,4870,4871,4872,4875],{},"This sophisticated algorithm meticulously tracks each question attempted by a candidate, applying Spaced Repetition principles to curate a ",[124,4873,4874],{},"daily quiz tailored to the individual's strengths and weaknesses",". As learners consistently master questions, they progress from a 'Novice' stage to a 'Mastered' stage, with increasing intervals between repetitions, promoting long-term retention.",[17,4877,4878],{},"In the event of an incorrect response, the algorithm strategically increases the frequency of displaying the question, offering more opportunities for focused practice.",[17,4880,4881,4882,4885],{},"This bespoke learning approach enables users to concentrate on questions aligned with their current learning stage, ",[124,4883,4884],{},"eliminating the guesswork and time wasted"," on deciding what to focus on.",[17,4887,4888],{},[73,4889],{"alt":4890,"src":4891},"spaced-learning-curve.png","/cms/spaced-learning-curve.png",[12,4893,4895],{"id":4894},"synaps-spaced-learning-yields-a-30-improvement-in-scores","Synap's Spaced Learning yields a 30% improvement in scores",[17,4897,4898,4899,4902,4903,1397,4906,4909,4910,1216],{},"Synap's Spaced Learning algorithms underwent rigorous testing at Brighton and Sussex Medical School, where a clinical study revealed ",[124,4900,4901],{},"strong student support"," for the system's extended use. Participants reported ",[124,4904,4905],{},"increased engagement",[124,4907,4908],{},"enhanced learning",", and an overall ",[124,4911,4912],{},"enjoyable experience",[34,4914,4915],{},[17,4916,4917],{},[358,4918,4919],{},"Synap is helping my students to reinforce their knowledge of complex medical information. I know more about how my students, on average, use the excellent system. This is helping us to move forward with both educational best practice and educational research publications. - Harry, Professor of Physiology, Brighton & Sussex Medical School",[17,4921,4922,4923,4926],{},"Internal analysis further substantiates the effectiveness of Synap, showing a notable ",[124,4924,4925],{},"15% improvement in score performance"," for students who used Synap and selected their practice questions - an equivalent increase from a C grade to a B grade.",[17,4928,4929,4930,4933],{},"Remarkably, those who combined Synap with the Spaced Learning algorithms witnessed an extraordinary ",[124,4931,4932],{},"30% improvement in exam results",", equivalent to elevating a grade from a C to an A grade!",[12,4935,4937],{"id":4936},"empowering-mobile-learning-for-busy-medical-professionals",[124,4938,4939],{},"Empowering mobile learning for busy medical professionals",[17,4941,4942,4943,4950],{},"In catering to the demanding schedules of medical students and practitioners, MDU introduces a mobile-friendly learning approach. Through Synap's user-friendly ",[124,4944,4945],{},[47,4946,4949],{"href":4947,"rel":4948},"https://academy.synap.ac/doc/integrations/synap-mobile-apps",[96],"iOS and Android apps",", members can now seamlessly incorporate practice questions into their busy daily routines.",[17,4952,4953],{},"This innovation not only promotes flexibility in exam preparation but also liberates users from the burden of carrying hefty textbooks, facilitating on-the-go learning experiences. With this mobile solution, candidates gain the freedom to engage in continuous learning, making exam preparation an integral part of their dynamic lifestyles, available at their fingertips.",[17,4955,4956],{},[73,4957],{"alt":4958,"src":4959},"respiratory-answered-incorrectly.png","/cms/respiratory-answered-incorrectly.png",[12,4961,4963],{"id":4962},"conclusion-revolutionising-medical-education",[124,4964,4965],{},"Conclusion: Revolutionising medical education",[17,4967,4968],{},"In the ever-evolving landscape of medical education, the MDU has taken a pioneering leap towards transformative learning experiences with Synap. By addressing the challenges faced by medical students and doctors, Synap has emerged as an invaluable companion on their educational journey since 2018.",[17,4970,4971],{},"From comprehensive question banks to leveraging the personalisation power of Spaced Learning algorithms, MDU members have witnessed a paradigm shift in their approach to exam preparation, and elevating exam performance to prepare them for their future careers.",{"title":263,"searchDepth":264,"depth":264,"links":4973},[4974,4975,4976,4977,4978,4979,4980,4981,4982,4983],{"id":4671,"depth":264,"text":4672},{"id":4684,"depth":264,"text":4685},{"id":4713,"depth":264,"text":4714},{"id":4747,"depth":264,"text":4750},{"id":4793,"depth":264,"text":4796},{"id":4827,"depth":264,"text":4830},{"id":4860,"depth":264,"text":4861},{"id":4894,"depth":264,"text":4895},{"id":4936,"depth":264,"text":4939},{"id":4962,"depth":264,"text":4965},{"url":4985},"/cms/synap-mdu-customer-story.png",{"url":4987,"altText":4988,"title":4988},"/cms/mdu-logo.png","MDU Logo",{},"/customers/medical-student-exams-with-oxford-university-press-and-the-mdu","2024-01-04T22:15:33.572Z",{"title":4666,"description":263},"The Medical Defence Union improved medical students' exam scores by 30% with Synap, aiding final exam preparation.","30% exam score improvement for medical students - Synap","medical-student-exams-with-oxford-university-press-and-the-mdu","customers/medical-student-exams-with-oxford-university-press-and-the-mdu","Discover how the Medical Defence Union helped prepare their members for their final exams",[3158,3589,781],"Oi49u3XLI67r3_ba2KXpMVpH8TdhQHfGypTlpJ08gDU",{"id":5001,"title":5002,"author":7,"body":5003,"description":263,"extension":281,"headerImage":5209,"industry":5213,"logo":5214,"meta":5217,"navigation":291,"path":5218,"publishedAt":5219,"readingTime":294,"seo":5220,"seoDescription":5221,"seoTitle":5222,"slug":5223,"stem":5224,"subtitle":5225,"topics":5226,"useCase":304,"__hash__":5227},"customers/customers/elevating-certification-exams-with-fusion-risk-management.md","Elevating certification exams: Switching from an LMS to adopting an exam platform",{"type":9,"value":5004,"toc":5199},[5005,5009,5016,5019,5022,5026,5029,5032,5039,5043,5050,5057,5060,5064,5073,5080,5083,5087,5090,5099,5106,5116,5120,5132,5135,5142,5149,5155,5159,5162,5169,5176,5179,5186,5190,5193,5196],[12,5006,5008],{"id":5007},"about-fusion-risk-management","About Fusion Risk Management",[17,5010,5011,5012,5015],{},"Fusion Risk Management uses Synap to administer and deliver their ",[124,5013,5014],{},"certification exams remotely",", after seamlessly transitioning from a traditional Learning Management System (LMS).",[17,5017,5018],{},"Fusion is a dynamic software company comprised of 200 professionals, that specialises in IT risk, risk management, crisis and incident management.",[17,5020,5021],{},"We heard from Elise, a technical trainer at Fusion, who shares her transformative journey of leveraging Synap, and the impact we’ve had on enhancing the security and efficiency of their remote exam delivery process since 2023.",[12,5023,5025],{"id":5024},"transitioning-from-an-lms-to-an-exam-platform","Transitioning from an LMS to an exam platform",[17,5027,5028],{},"Before adopting Synap, Fusion Risk Management were using Brain Shark as their LMS, which worked well for their internal training. However, when the necessity arose for a technical certification exam, Elise encountered limitations with the LMS.",[17,5030,5031],{},"Essential exam-specific functionalities, such as timed exams, were unavailable on the traditional LMS designed primarily for online course delivery. Recognising this gap, Fusion sought a dedicated exam platform to meet their evolving assessment needs.",[34,5033,5034],{},[17,5035,5036],{},[358,5037,5038],{},"If you’re looking for something that is quick and simple from both an admin and an user side, and something that has timed exams and a lot of features with those exams…I’d definitely look at Synap!",[12,5040,5042],{"id":5041},"user-friendly-experience-for-admins-and-end-users","User-friendly experience for admins and end users",[17,5044,5045,5046,5049],{},"Navigating and learning a new system can be a challenge, especially if you’re accustomed to an existing system’s familiar user interface. Fortunately, Elise discovered that Synap was easy-to-use, with a ",[124,5047,5048],{},"straightforward and modern user interface",", which was “easy and intuitive for both educators and learners.”",[34,5051,5052],{},[17,5053,5054],{},[358,5055,5056],{},"The UI is simple from the admin side as well as from the end user side. Getting started with Synap was really, really simple…it took us a grand total of 15 minutes to get up and running!",[17,5058,5059],{},"This ease of use facilitated a swift onboarding process for the Fusion team. With Synap's intuitive design, Elise efficiently added questions and set up the exams in a short timeframe, streamlining their workflow and ensuring a seamless transition to the new platform.",[12,5061,5063],{"id":5062},"quickly-importing-all-questions-via-csv","Quickly importing all questions via CSV",[17,5065,5066,5067,2880,5070,1216],{},"Transferring content from one system to another can be overwhelming, especially if you have a lot of materials! However, as Elise had her materials in a spreadsheet, she appreciated the convenience of Synap's ",[47,5068,2855],{"href":3721,"rel":5069},[96],[124,5071,5072],{},"seamlessly upload questions in bulk",[34,5074,5075],{},[17,5076,5077],{},[358,5078,5079],{},"As long as I had everything in a spreadsheet, which I already did, I could quickly import all of my test questions…and we were good to go! Compared to other softwares I’ve worked with, it was very, very fast to get going!",[17,5081,5082],{},"This feature proved invaluable, allowing Elise to save significant hours that would have otherwise been spent manually inputting each question. This time-saving functionality empowered her to redirect her efforts elsewhere, maximising productivity in other essential areas of her work.",[12,5084,5086],{"id":5085},"using-exam-specific-features","Using exam-specific features",[17,5088,5089],{},"When Elise and her team decided to use Synap, they instantly gained access to a suite of exam features that are typically absent in a traditional LMS. These specialised exam features empowered Elise to conduct secure certification exams with ease in a remote setting.",[17,5091,5092,5093,5098],{},"A standout capability for Fusion was the incorporation of ",[124,5094,5095],{},[47,5096,3288],{"href":4056,"rel":5097},[96],", a functionality not available in their previous LMS, Brain Shark. With this feature, Elise could now automatically enforce time limits and manage candidate submissions, enhancing the overall exam experience.",[34,5100,5101],{},[17,5102,5103],{},[358,5104,5105],{},"There are so many features we adore about Synap as well, importing entire exams worth of questions at once, being able to have a bucket of questions that automatically rotates to give a unique test to each learner, managing several courses, distributing materials to learners, I could go on all day.",[17,5107,5108,5109,5115],{},"Furthermore, Synap enabled Fusion to create ",[124,5110,5111],{},[47,5112,1058],{"href":5113,"rel":5114},"https://academy.synap.ac/doc/exams/create-and-manage-exams/creating-an-exam/#type",[96],", a feature that allowed Elise to generate unique sets of exams, randomly selected from a pool of questions. This innovative approach not only added an extra layer of security by providing different sets of questions to candidates, but also diversified the exam-taking experience, ensuring a fair and unbiased assessment for all participants.",[12,5117,5119],{"id":5118},"holistic-learning-experience-courses-and-exams-in-one-platform","Holistic learning experience: Courses and exams in one platform",[17,5121,5122,5123,5126,5127,5131],{},"Elise also wanted to ",[124,5124,5125],{},"provide study materials before the exam",", so she made the most of Synap’s built-in ",[47,5128,1181],{"href":5129,"rel":5130},"https://academy.synap.ac/doc/courses/course-builder",[96],", alongside exam delivery.",[17,5133,5134],{},"This strategic approach allowed end users to engage in a multifaceted learning experience within the same platform. Learners could effortlessly access study materials to enhance their understanding, and subsequently test their knowledge through certification exams, all within the same Synap platform.",[34,5136,5137],{},[17,5138,5139],{},[358,5140,5141],{},"I’ve absolutely loved...to distribute materials to my trainees as well as to distribute exams to them quickly and efficiently.",[17,5143,5144,5145,5148],{},"By ",[124,5146,5147],{},"delivering both courses and exams within a single platform",", candidates experienced a cohesive and streamlined journey. This not only alleviated the need to navigate between different systems, but also provided a holistic educational environment, addressing both theoretical and testing needs.",[17,5150,5151],{},[73,5152],{"alt":5153,"src":5154},"Courses","/cms/Courses",[12,5156,5158],{"id":5157},"responsive-ongoing-support","Responsive, ongoing support",[17,5160,5161],{},"Elise is a big fan of the support provided by the Synap team! Whenever she encountered a query or needed guidance on a specific task, the accessibility of a human support representative through the platform's chatbot proved invaluable.",[34,5163,5164],{},[17,5165,5166],{},[358,5167,5168],{},"I can have really quick chats…and I almost immediately get an answer, maximum within 24 hours. I’ve absolutely loved the support that we get with it.",[17,5170,5171,5172,5175],{},"This ",[124,5173,5174],{},"instant and personalised support"," ensured that Elise received prompt responses to her inquiries, allowing her to proceed with the efficient setup of her exams.",[17,5177,5178],{},"The availability of real-time assistance through the chatbot not only expedited issue resolution, but also underscored Synap's commitment to empowering administrators like Elise, with the resources they need for a smooth and productive experience.",[34,5180,5181],{},[17,5182,5183],{},[358,5184,5185],{},"The number one thing we love about Synap is the support. There is an extensive library of documents, and on top of that we can quickly message the support team anytime. Our rep scheduled several meeting with us while we were getting set up to make sure our deployment was easy and seamless.",[12,5187,5189],{"id":5188},"fusion-risk-management-synap","Fusion Risk Management & Synap",[17,5191,5192],{},"In transitioning from a traditional learning management system to Synap in 2023, Fusion Risk Management experienced a profound transformation in their certification exam processes.",[17,5194,5195],{},"Synap's user-friendly interface and exam-specific features empowered Elise to efficiently deliver secure remote exams, overcoming the limitations of their previous LMS.",[17,5197,5198],{},"The seamless integration of study materials and exams within the Synap platform simplified the user journey, enriching the learning and testing experience for candidates.",{"title":263,"searchDepth":264,"depth":264,"links":5200},[5201,5202,5203,5204,5205,5206,5207,5208],{"id":5007,"depth":264,"text":5008},{"id":5024,"depth":264,"text":5025},{"id":5041,"depth":264,"text":5042},{"id":5062,"depth":264,"text":5063},{"id":5085,"depth":264,"text":5086},{"id":5118,"depth":264,"text":5119},{"id":5157,"depth":264,"text":5158},{"id":5188,"depth":264,"text":5189},{"url":5210,"altText":5211,"title":5212},"/cms/Man taking a Synap exam","A man on a macbook pro on a desk","Man taking a Synap exam","software",{"url":5215,"altText":5216,"title":5216},"/cms/fusion-risk-logo.svg","Fusion Risk Management Logo",{},"/customers/elevating-certification-exams-with-fusion-risk-management","2024-01-04T21:53:18.722Z",{"title":5002,"description":263},"Fusion Risk Management switched to Synap for certification exams, thriving with remote exam solutions and improved course delivery.","Certification exams: From LMS to exam platform - Synap","elevating-certification-exams-with-fusion-risk-management","customers/elevating-certification-exams-with-fusion-risk-management","Learn how Fusion Risk Management thrived with their strategic shift to Synap for their remote exams and courses.",[1320,3159,611],"_XpxYU_m4Yj16grMb_Lxofe0iywT4uYp7NGsyXxNGB0",{"id":5229,"title":5230,"author":7,"body":5231,"description":263,"extension":281,"headerImage":5498,"industry":5500,"logo":5501,"meta":5504,"navigation":291,"path":5505,"publishedAt":5506,"readingTime":602,"seo":5507,"seoDescription":5508,"seoTitle":5509,"slug":5510,"stem":5511,"subtitle":5508,"topics":5512,"useCase":3160,"__hash__":5513},"customers/customers/free-now.md","How FreeNow increased the first time exam pass rate from 10% to 90%",{"type":9,"value":5232,"toc":5488},[5233,5237,5240,5243,5247,5254,5261,5271,5277,5281,5288,5295,5302,5306,5313,5324,5331,5342,5346,5356,5363,5366,5372,5376,5388,5395,5402,5408,5412,5419,5426,5433,5437,5457,5464,5471,5485],[12,5234,5236],{"id":5235},"about-freenow","About FreeNow",[17,5238,5239],{},"FreeNow, a leading mobility service provider in Europe, backed by the influential BMW Group and Mercedes-Benz Mobility. Pioneering a diverse range of transportation solutions, including taxis, private hire vehicles, and e-scooters, FreeNow operates seamlessly in 9 markets, spanning over 150 dynamic cities.",[17,5241,5242],{},"We've gathered insights from numerous employees who shared their experiences of using Synap to guide prospective taxi drivers through their formal examination preparation. Furthermore, we've received firsthand accounts from the end users themselves – the taxi drivers – who successfully utilised Synap to prepare and excel in their examinations.",[12,5244,5246],{"id":5245},"the-challenge-a-notoriously-difficult-licensing-exam","The challenge: A notoriously difficult licensing exam",[17,5248,5249,5250,5253],{},"To become a taxi driver, aspiring candidates have to pass the notoriously demanding Small Public Service Vehicles (SPSV) exam. This exam ",[124,5251,5252],{},"requires candidates to master a vast array of information",", including intricate details about roads, street names, landmarks, routes, and diversions – all essential for obtaining their coveted license.",[34,5255,5256],{},[17,5257,5258],{},[358,5259,5260],{},"I failed the exam 3 times, and then I started using it and passed after a few weeks. It was invaluable. Thanks for everything, I’m looking forward to joining FreeNow as soon as I am on the road.",[17,5262,5263,5264,1412,5267,5270],{},"Before FreeNow integrated Synap into their exam preparation strategy, there was a glaring absence of comprehensive SPSV exam preparation materials. Candidates were left to navigate the challenge on their own, often ",[124,5265,5266],{},"relying on outdated books",[124,5268,5269],{},"limiting their study sessions to a stationary des","k in their room.",[17,5272,5273,5274,1216],{},"Compounded by the scarcity of preparation resources and the formidable nature of the exam, the ",[124,5275,5276],{},"first time pass rate for the SPSV exam plummeted to a mere 10%",[12,5278,5280],{"id":5279},"the-solution-innovating-exam-preparation-with-synap","The solution: Innovating exam preparation with Synap",[17,5282,5283,5284,5287],{},"Recognising the need for a transformative solution, FreeNow embarked on a mission to develop their own exam content and explore an innovative assessment platform. Their vision was to empower aspiring taxi drivers with the ",[124,5285,5286],{},"flexibility to practice on the go",", liberating them from the constraints of traditional study environments.",[34,5289,5290],{},[17,5291,5292],{},[358,5293,5294],{},"The features we like most about Synap are the spaced learning, mock exams, and the customer support we receive by the Synap team!",[17,5296,5297,5298,5301],{},"In addition, FreeNow sought an exam platform that had ",[124,5299,5300],{},"extensive reporting capabilities"," to provide the team with valuable insights on how candidates were performing. This allowed them to make data-driven decisions, by determining precisely when candidates were ready to be entered into an exam, and identifying individuals who required additional support and outreach.",[12,5303,5305],{"id":5304},"creating-engaging-question-banks-to-enhance-exam-readiness","Creating engaging question banks to enhance exam readiness",[17,5307,5308,5309,5312],{},"In its commitment to elevating the SPSV exam preparation experience, FreeNow undertook the creation of an extensive question bank, ",[124,5310,5311],{},"creating thousands of questions",". To mirror the authentic exam environment, FreeNow added images of maps into their questions, providing candidates with a practical and immersive learning experience.",[17,5314,5315,5316,5323],{},"Acknowledging the significance of clarity and comprehension, FreeNow went a step further by incorporating ",[47,5317,5320],{"href":5318,"rel":5319},"https://academy.synap.ac/doc/quizzes/creating-a-quiz/#step-2-adding-questions",[96],[124,5321,5322],{},"detailed feedback for each question",". By providing insightful rationale, this assisted candidates with developing their knowledge and comprehension.",[34,5325,5326],{},[17,5327,5328],{},[358,5329,5330],{},"If you’re serious about passing the test, the FreeNow Manual is absolutely perfect. It’s easy to use and understand, and helps you study with purpose - it is a huge help.",[17,5332,5333,5334,5341],{},"As this was the first time FreeNow ventured into creating questions, the team leveraged Synap's innovative ",[47,5335,5338],{"href":5336,"rel":5337},"https://academy.synap.ac/doc/quizzes/creating-a-quiz/quiz-experience",[96],[124,5339,5340],{},"question flagging feature",", which allowed candidates to flag questions that could be improved. Through this dynamic interaction with users, FreeNow ensured a constant evolution and refinement of their question banks, reinforcing their commitment to delivering a top-tier exam preparation experience.",[12,5343,5345],{"id":5344},"facilitating-on-the-go-learning-with-a-mobile-friendly-approach","Facilitating on-the-go learning with a mobile-friendly approach",[17,5347,5348,5349,5355],{},"Harnessing the power of the ",[47,5350,5352],{"href":4947,"rel":5351},[96],[124,5353,5354],{},"Synap mobile app",", designed specifically for exam preparation, FreeNow actively promotes flexible learning on the move. This innovative approach allows users to seamlessly practice questions at their convenience, breaking free from the limitations of traditional desk-bound study sessions.",[34,5357,5358],{},[17,5359,5360],{},[358,5361,5362],{},"This app is the only reason I passed my test and it made it so effortless! I'd advise everyone thinking of doing the test to sign up to this manual - I can't stress it enough. I’m forever grateful.",[17,5364,5365],{},"Candidates are now empowered to engage in continuous learning, seamlessly integrating exam preparation into their dynamic, on-the-go lifestyles via their mobile devices.",[17,5367,5368],{},[73,5369],{"alt":5370,"src":5371},"freenow-question-banks.png","/cms/freenow-question-banks.png",[12,5373,5375],{"id":5374},"personalised-exam-mastery-with-spaced-learning","Personalised exam mastery with Spaced Learning",[17,5377,5378,5379,5383,5384,5387],{},"Leveraging Synap's innovative ",[47,5380,2912],{"href":5381,"rel":5382},"https://academy.synap.ac/doc/using-synap/synap-students",[96],", our platform automatically assesses individual strengths and areas for improvement, ",[124,5385,5386],{},"crafting a bespoke quiz for each user",". This not only relieves educators of the burden of tailoring learning but also ensures a seamless and personalised learning experience for candidates.",[34,5389,5390],{},[17,5391,5392],{},[358,5393,5394],{},"Features on the platform allow students to tailor the questions they need to improve on and improve their overall score. Their spaced repetition algorithm also helps highlight areas students need to improve.",[17,5396,5397,5398,5401],{},"This unique approach has empowered FreeNow drivers to enhance their knowledge through concise, daily ",[124,5399,5400],{},"quizzes customised to their unique learning needs",", typically taking only 5 minutes. This efficient and targeted Spaced Learning methodology ensures that potential FreeNow drivers optimised their exam preparation, concentrating on the crucial aspects that drive their learning and development forward.",[17,5403,5404],{},[73,5405],{"alt":5406,"src":5407},"freenow-spaced-learning.png","/cms/freenow-spaced-learning.png",[12,5409,5411],{"id":5410},"exam-readiness-replicating-a-real-world-exam-simulation","Exam readiness: Replicating a real-world exam simulation",[17,5413,5414,5415,5418],{},"FreeNow aspired to recreate the ",[124,5416,5417],{},"authentic exam experience"," by introducing simulated weekly mock exams. This initiative allowed potential drivers to practice under timed conditions, mirroring the pressure and format of a genuine exam. Consequently, candidates gained valuable exam experience and developed the confidence needed to face the real challenge.",[34,5420,5421],{},[17,5422,5423],{},[358,5424,5425],{},"(Synap’s Pros:) Ease of use! A lot of our users wouldn't be that comfortable with online resources like this but the simplicity of the platform allows our students to learn and gain knowledge quickly & easily.",[17,5427,5428,5429,5432],{},"Taking advantage of Synap’s ",[124,5430,5431],{},"comprehensive reporting"," features, FreeNow's team delved into the analysis of candidate trends in the weekly mock exams. This data-driven approach empowered them to proactively engage with users requiring support and guidance. It also provided the insight to identify precisely when a candidate had reached the readiness threshold for the actual exam, ensuring a strategic and efficient entry into the real testing scenario.",[12,5434,5436],{"id":5435},"conclusion-impact-and-achievements-for-new-job-opportunities","Conclusion: Impact and achievements for new job opportunities",[329,5438,5439,5445,5451],{},[332,5440,5441,5444],{},[124,5442,5443],{},"Enhanced pass rate",": Increase in the first time pass rate from 10% to 90%",[332,5446,5447,5450],{},[124,5448,5449],{},"Significant user engagement",": 15,000 users",[332,5452,5453,5456],{},[124,5454,5455],{},"Job creation milestone:"," 250 new jobs created in just the first 3 months and over 1,000 new jobs in the first year",[17,5458,5459,5460,5463],{},"The results achieved by FreeNow through the implementation of Synap reflect a transformative impact on their taxi driver exam preparation strategy. Witnessing a remarkable surge, the first-time pass rate catapulted from ",[124,5461,5462],{},"10% to an exceptional 90%",", attesting to the efficacy of the innovative learning platform.",[17,5465,5466,5467,5470],{},"With an active user community of ",[124,5468,5469],{},"15,000 individuals",", the widespread engagement underscores the platform's successful integration into the learning journey of aspiring taxi drivers.",[17,5472,5473,5474,5477,5478,1559,5481,5484],{},"Furthermore, the creation of ",[124,5475,5476],{},"250 new jobs"," within the initial 3 months, and an impressive ",[124,5479,5480],{},"1,000+ new job",[124,5482,5483],{},"opportunities"," in the inaugural year, stands as a testament to the program's tangible societal and economic contributions.",[17,5486,5487],{},"The comprehensive success metrics not only highlight the effectiveness of Synap in optimising exam preparation, but also underscore its role in fostering employment and driving positive change within the FreeNow community.",{"title":263,"searchDepth":264,"depth":264,"links":5489},[5490,5491,5492,5493,5494,5495,5496,5497],{"id":5235,"depth":264,"text":5236},{"id":5245,"depth":264,"text":5246},{"id":5279,"depth":264,"text":5280},{"id":5304,"depth":264,"text":5305},{"id":5344,"depth":264,"text":5345},{"id":5374,"depth":264,"text":5375},{"id":5410,"depth":264,"text":5411},{"id":5435,"depth":264,"text":5436},{"url":5499},"/cms/synap-freenow-customer-story.png","transport",{"url":5502,"altText":5503,"title":5503},"/cms/freenow-logo.svg","Freenow Logo",{},"/customers/free-now","2024-01-04T21:39:32.281Z",{"title":5230,"description":263},"Elevating exam readiness and generating 1,000+ job opportunities","FreeNow's 10% to 90% first-time exam pass rate increase - Synap","free-now","customers/free-now",[3158,3589,781],"Ff6wBVg0GNDWfkanwUPuau5JfLg-vYzcvDNC6lFFjxY",1782412032918]